Occidental Grand Cozumel Resort Hotel Pool
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Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 6335 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

2486

Very good

32% Complete

2057

Average

15% Complete

984

Poor

7% Complete

484

Very poor

5% Complete

324

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    Round Indicators
    mpc087 Grapevine, Texas. 06/17/2019

    “Great beach, great staff”

    Was an amazing place to stay. Very quite. Really puts you into the jungle of the island. Very beautiful and very recommended. The bar staff will get you anything you want. The breakfast and lunch buffet are pretty good with a good amount to choose from. The disco gives you the club feeling without the crowd and the pleasure of not having to go into town. The beach was very clean, as were the pools. There is an adults only pool which was very nice if you are not traveling with kiddos. We will definitely be going back multiple times per year.
    Round Indicators
    javagirl8686 06/16/2019 Couples

    “Amazing resort”

    Upgrade to the Royal level and your will be blown away by all the extra perks and service. You get to eat at the special buffet for club members and Royal level on the beach every morning or enjoy your own private restaurant, La Corretta for breakfast, lunch or dinner. You get first picks for dinner reservations at the restaurants. They keep the reservation numbers low for amazing service so book when you arrive. Great staff. The beach is sandy and great snorkling. No need for the water shoes at this resort. Gardens and shows were awesome. Our only complaint is that we had to go back home after the most relaxing and romantic week and a few pounds heavier. Highly recommend the private dinner on the beach for the extra money. Anything we needed the staff did their best to accommodate quickly and to the very best of their ability. A special thank you to Emma for making our anniversary trip extra special.
    Round Indicators
    Tourist09178747516 06/14/2019 Family

    “Our First Family Vacation to Cozumel”

    The hotel is surrounded by beautiful, natural jungle habitat. You will get to be up-close with the wildlife (iguanas and coati). The hotel is away from the hustle and bustle of the town. The Occidental staff are friendly and hardworking. This hotel is within close proximity to the large coral reefs. The food is okay. There are not huge buffets with lots of different choices. Also, there is very little air flow (basically no AC) in the main eating area.

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    Round Indicators
    Navigate17916718797 Fort Worth, Texas. 06/14/2019 Friends getaway

    “Incredible vacation spot! Excellent service!”

    The property is incredibly maintained and beautiful. The activities during the day and the evening entertainment were nice, competitive, and fun. The waitstaff for breakfast and lunch were personable and professional - especially Crystal and Gabriella. But the real prize goes to Raina - best beach bartender ever!! She was always quick, had a great memory, got us to try new things, and always pleased! She is a wonderful asset to this resort!!

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    Flyer21225817693 06/13/2019 Friends getaway

    “Baywatch Squad 6!”

    We had a great time on this trip! Went with a group of friends and had the best time. Millie, Francisco, Victor, Jesus, and Ernesto really made our vacation above and beyond. We played water polo, water volleyball, and beach volleyball every day and got super competitive and they played into it! We also met lots of fun people at the resort and the service was great even when we were out until 2am. We went on the resort private Jeep tour excursion and were disappointed by the lack of control we had over planning it so we would recommend the snorkeling tour not the Jeep tour. But you can plan your own Jeep tour without the guide service which we would also recommend. Overall, fantastic trip with great people!!

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for this very kind review of our hotel and we look forward to serving you again in the future.

    EVALUATION

    Round Indicators

    • june 17 2019
    • Grapevine, Texas

    mpc087

    “Great beach, great staff”


    Was an amazing place to stay. Very quite. Really puts you into the jungle of the island. Very beautiful and very recommended. The bar staff will get you anything you want. The breakfast and lunch buffet are pretty good with a good amount to choose from. The disco gives you the club feeling without the crowd and the pleasure of not having to go into town. The beach was very clean, as were the pools. There is an adults only pool which was very nice if you are not traveling with kiddos. We will definitely be going back multiple times per year.


    EVALUATION

    Round Indicators

    • june 16 2019
    • Couples

    javagirl8686

    “Amazing resort”


    Upgrade to the Royal level and your will be blown away by all the extra perks and service. You get to eat at the special buffet for club members and Royal level on the beach every morning or enjoy your own private restaurant, La Corretta for breakfast, lunch or dinner. You get first picks for dinner reservations at the restaurants. They keep the reservation numbers low for amazing service so book when you arrive. Great staff. The beach is sandy and great snorkling. No need for the water shoes at this resort. Gardens and shows were awesome. Our only complaint is that we had to go back home after the most relaxing and romantic week and a few pounds heavier. Highly recommend the private dinner on the beach for the extra money. Anything we needed the staff did their best to accommodate quickly and to the very best of their ability. A special thank you to Emma for making our anniversary trip extra special.


    EVALUATION

    Round Indicators

    • june 14 2019
    • Family

    Tourist09178747516

    “Our First Family Vacation to Cozumel”


    The hotel is surrounded by beautiful, natural jungle habitat. You will get to be up-close with the wildlife (iguanas and coati). The hotel is away from the hustle and bustle of the town. The Occidental staff are friendly and hardworking. This hotel is within close proximity to the large coral reefs. The food is okay. There are not huge buffets with lots of different choices. Also, there is very little air flow (basically no AC) in the main eating area.


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    EVALUATION

    Round Indicators

    • june 14 2019
    • Fort Worth, Texas
    • Friends getaway

    Navigate17916718797

    “Incredible vacation spot! Excellent service!”


    The property is incredibly maintained and beautiful. The activities during the day and the evening entertainment were nice, competitive, and fun. The waitstaff for breakfast and lunch were personable and professional - especially Crystal and Gabriella. But the real prize goes to Raina - best beach bartender ever!! She was always quick, had a great memory, got us to try new things, and always pleased! She is a wonderful asset to this resort!!


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • june 13 2019
    • Friends getaway

    Flyer21225817693

    “Baywatch Squad 6!”


    We had a great time on this trip! Went with a group of friends and had the best time. Millie, Francisco, Victor, Jesus, and Ernesto really made our vacation above and beyond. We played water polo, water volleyball, and beach volleyball every day and got super competitive and they played into it! We also met lots of fun people at the resort and the service was great even when we were out until 2am. We went on the resort private Jeep tour excursion and were disappointed by the lack of control we had over planning it so we would recommend the snorkeling tour not the Jeep tour. But you can plan your own Jeep tour without the guide service which we would also recommend. Overall, fantastic trip with great people!!


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for this very kind review of our hotel and we look forward to serving you again in the future.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.