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Occidental Grand Cozumel Resort Hotel Pool
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map

Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 6597 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

2605

Very good

32% Complete

2135

Average

15% Complete

1018

Poor

7% Complete

502

Very poor

5% Complete

337

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    Round Indicators
    Michael S Cincinnati, Ohio. 11/11/2019 Solo travel

    “Wonderfull Resort”

    Been here at least 10 times Keeps getting better! Staff and Royal Club are so great at offering personalized services Diving was easy with pier right at hotel beach. 24/7 Room service was fast and food outstanding Going back in April 2020 again!
    Round Indicators
    Renee P Schuyler NE. 11/11/2019 Couples

    “Relaxing getaway!!”

    Beautiful resort!! Great food, drinks, and employees!! If we went the same place twice we would come back, maybe someday when we have seen it all!! We stayed on the Royal level and definitely worth it!!
    Round Indicators
    marianneturner48 11/10/2019 Family

    “Amazing time”

    First time at this resort. Loved it. Very clean and food was amazing. Seafood restaurant unbelievable! Beach was clean. No garbage or sea weed. Rooms great and spacious. No issues with hot water. Would highly recommend this resort and would go back for sure
    Round Indicators
    99edb Pocatello, Idaho. 11/10/2019 Couples

    “Great Experience ”

    The staff at Occidental worked really hard & they made such a great experience for us. Every person we met was friendly. All the facilities are newer & very well maintained. The grounds are astonishingly beautiful. The dive operation was well managed. Finally the midget coatis & iguanas were icing on the cake. We’ll definitely be back!
    Round Indicators
    S1149YVpeterl Kirkland, Canada. 11/09/2019 Family

    “Would be 4-stars if not for theft that occured between Nov3-4”

    Just came back from spending a week at the Occidental Cozumel (our group booked 4 rooms in building 17). Everything met our expectations except for the unfortunate theft of 3 clothes in one room. Once we found out that clothes went missing from a suitcase, we informed hotel management and followed the process of reporting the incident. All 4 rooms were diligently checked in case the missing clothes were misplaced. We noted in our report that we were sure that these 3 clothes were (1) unworn and definitely in the suitcase, (2) did not leave the room in question. Our disappointment was that management confirmed that there was no forced entry in the room - the only employee who had access to the room was the cleaning lady and they trusted her. We pointed out to the manager on duty that they have to recognize that (1) a theft has occurred on their premises and (2) it could be anyone who could enter the room while the cleaning lady was say in the bathroom (which is an adjacent room) or going to the supplies room. We suggested to the management on duty that they should inform / question all their employees around building 17 that a theft has occurred and to implement processes that do not only point the fingers at the cleaning lady, but considered all possible individuals who worked around building 17 during the period in question. We hope that these steps are considered because it would discourage and decrease such incidents. Aside the above, I have to re-iterate that this resort met our expectations and would have been a 4-stars review if not for the theft.

    EVALUATION

    Round Indicators

    • november 11 2019
    • Cincinnati, Ohio
    • Solo travel

    Michael S

    “Wonderfull Resort”


    Been here at least 10 times Keeps getting better! Staff and Royal Club are so great at offering personalized services Diving was easy with pier right at hotel beach. 24/7 Room service was fast and food outstanding Going back in April 2020 again!


    EVALUATION

    Round Indicators

    • november 11 2019
    • Schuyler NE
    • Couples

    Renee P

    “Relaxing getaway!!”


    Beautiful resort!! Great food, drinks, and employees!! If we went the same place twice we would come back, maybe someday when we have seen it all!! We stayed on the Royal level and definitely worth it!!


    EVALUATION

    Round Indicators

    • november 10 2019
    • Family

    marianneturner48

    “Amazing time”


    First time at this resort. Loved it. Very clean and food was amazing. Seafood restaurant unbelievable! Beach was clean. No garbage or sea weed. Rooms great and spacious. No issues with hot water. Would highly recommend this resort and would go back for sure


    EVALUATION

    Round Indicators

    • november 10 2019
    • Pocatello, Idaho
    • Couples

    99edb

    “Great Experience ”


    The staff at Occidental worked really hard & they made such a great experience for us. Every person we met was friendly. All the facilities are newer & very well maintained. The grounds are astonishingly beautiful. The dive operation was well managed. Finally the midget coatis & iguanas were icing on the cake. We’ll definitely be back!


    EVALUATION

    Round Indicators

    • november 9 2019
    • Kirkland, Canada
    • Family

    S1149YVpeterl

    “Would be 4-stars if not for theft that occured between Nov3-4”


    Just came back from spending a week at the Occidental Cozumel (our group booked 4 rooms in building 17). Everything met our expectations except for the unfortunate theft of 3 clothes in one room. Once we found out that clothes went missing from a suitcase, we informed hotel management and followed the process of reporting the incident. All 4 rooms were diligently checked in case the missing clothes were misplaced. We noted in our report that we were sure that these 3 clothes were (1) unworn and definitely in the suitcase, (2) did not leave the room in question. Our disappointment was that management confirmed that there was no forced entry in the room - the only employee who had access to the room was the cleaning lady and they trusted her. We pointed out to the manager on duty that they have to recognize that (1) a theft has occurred on their premises and (2) it could be anyone who could enter the room while the cleaning lady was say in the bathroom (which is an adjacent room) or going to the supplies room. We suggested to the management on duty that they should inform / question all their employees around building 17 that a theft has occurred and to implement processes that do not only point the fingers at the cleaning lady, but considered all possible individuals who worked around building 17 during the period in question. We hope that these steps are considered because it would discourage and decrease such incidents. Aside the above, I have to re-iterate that this resort met our expectations and would have been a 4-stars review if not for the theft.


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