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Occidental Grand Cozumel Resort Hotel Pool
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Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Points of Interest

12 mi Cozumel International Airport

328 yards Beach

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Guest reviews.

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Occidental Cozumel

4.0/5 Round Indicators
| 6463 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

2539

Very good

32% Complete

2095

Average

15% Complete

1005

Poor

7% Complete

493

Very poor

5% Complete

331

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    Round Indicators
    timjohn11 Orange County, California. 08/19/2019 Family

    “thought food and rooms wouod have been better”

    Nice beach and service, buffets and one of the restaurants were below average. Premium restaurant was excellent for both breakfast and dinner. Beds were hard and sheets and pillow cases were old and dirty
    Round Indicators
    MJM2 Santa Barbara, California. 08/17/2019

    “Great location, fun but still intimate feel, food was good!”

    Had a 6 night stay at the Occidental with our family of 5, 3 teenagers. I went in with some concerns about food from other reviews, but was pleasantly surprised. It was all really good. The buffet had great variety and different nights like Mexican, sea food, Italian and Asian nights. The reservation restaurants were also all really good and we especially liked the seafood one out by the beach. The rooms are nice, bathrooms top notch, the pool games from Fancisco were fun and really made the trip for our teens. The only improvement I would see is to get the air conditioning fixed or get some fans to circulate the air in the main buffet area. It is a little muggy and hot if there is no breeze. Other than that, our family had a great time, good food and drinks. We also enjoyed the Caribbean show and the used the spa and workout room.
    Round Indicators
    Nessa M 08/16/2019 Couples

    “Great stay!”

    The premise, staff, location and the beach were all amazing!!! The dive staff was equally amazing!!! Liam, at the on-site pro dive, was absolutely amazing!!! The only thing I feel the need to bring up is the very slick ground by the pool, be cautions. Also the food was very sub par.
    Round Indicators
    johndc Virginia. 08/15/2019

    “Excellent base for a primarily dive vacation”

    My wife and I stayed at the Occidental Cozumel in early August 2019. This was our first trip to Cozumel in about 25 years. In the mean time, we’ve been going to the Riviera Maya for a week or two pretty much every year, staying at a number of different resorts, but at the Grand Sirenis more often than any other. So this review will make some comparisons. The first thing that strikes you about the Occidental is that it’s much more intimate (i.e., smaller) than the big resorts on the Riviera Maya. My impression is that this is true of all the Cozumel resorts. This has pros and cons. The big resorts are able to offer more variety of food and entertainment options. But unless you’re willing to wait for a cart, getting around these places requires some LONG walks that aren’t a lot of fun, especially in August heat. However, at both the Occidental and some of the RM resorts, walking around can be fun, since there’s a lot of interesting wildlife to see. Occidental seems to be missing a few animals we usually see on the mainland, such as monkeys, raccoons and agoutis. But a big plus for the Occidental in the wildlife department is that there is a species of iguana here that is more interesting and colorful than the one found on the mainland. Our room was very comfortable. Bed was great, climate control system was quiet and effective, and no problems with water pressure. We paid a bit more for the “Grand Concierge” class, and so got a bigger room. It was bigger than many others we’ve had at other resorts, but no match for the Grand Sirenis, where the rooms are enormous. If you’re a fan of towel art, you’ll be disappointed at the Occidental; at least, we didn’t get any, but for us that’s not a big deal. Of somewhat more concern for us was the wifi, which was OK for checking email, but very slow for just about anything else. Our Grand Concierge room was in building 18, which was very convenient to the beach and the “quiet pool”. Food was very good. Buffets for breakfast, lunch, and dinner all were good quality, and there was always plenty of variety for us. But as I mentioned, there weren’t as many options as the bigger resorts. For example, there was always one seafood selection, but generally not much other seafood. We tried all 3 of the specialty restaurants. The main dishes we had were all good, but unspectacular, with one exception. I would say they are about comparable to the specialty restaurants elsewhere, but I did miss the appetizer buffets with a big selection that the bigger resorts usually have. The exception to the “unspectacular” characterization was the steak “premium valor” in the Mexican restaurant, which came smothered in a chocolate- wine sauce that was similar to a mole sauce, and was a superb cut of meat cooked to perfection. After we tried all 3 (which was all the specialty restaurants we were entitled to), we told the concierge how much we enjoyed the Mexican, and she very kindly gave us another reservation there! The seafood restaurant is in an open air building on the beach, with spectacular views of the sunset and ocean, so even though the food was unspectacular, I would still go back there. In terms of drinks: The wine is a Spanish brand called “Alba”, which we thought was better than at most other resorts where we’ve stayed. We liked the white better than the red, but even the red was enjoyable. I’m still glad we brought a couple of boxes of reasonably decent wines from home, for variety. (And Mexico has a generous 3-liter per person duty free allowance for bringing wines in.) The lobby bar has a very good selection of pretty top shelf liquors. We sipped a lot of very nice tequilas reposadas and high-end mezcals, with side cars of sangrita (not to be confused with sangria), which is how these excellent beverages should be consumed. (They should not be “shot”!) And even the beach bar had some nice surprises, including our favorite gin, Tanqueray. In fact, the beach bar had something else that the mainland resorts generally don’t have – a choice of light or dark (Negra Modelo) beers! A major reason we love this area of Mexico is the snorkeling and scuba diving. Several of the mainland resorts – and particularly the Grand Sirenis – have really interesting snorkeling, including small coral reefs, right off the beach. However, in recent years, the quality of snorkeling has really been degraded by huge masses of Sargassum seaweed that drift in from the east. We came to Cozumel knowing that Sargassum is not a problem on the western side of the island. So we were hoping for some great snorkeling. Unfortunately, off the beach from the Occidental is just a seagrass bed, with no coral. There is some fish life (I saw a few small rays), but not much of interest. This seems to be the case (we were told) for this whole section of beach, including the Allegro and Iberostar resorts. Diving is a different story. Cozumel is one of the world’s premier diving destinations, and it did not disappoint. We used the on-site dive operation, Pro Dive International. They were efficient, friendly, helpful, professional, and safety conscious without hovering. My only complaint was their pricing policies. I’ll post a separate review for them. But it was great to have a good operation conveniently located right on the resort. In summary, we loved the Occidental. I wouldn’t say that I would prefer it to the Gran Sirenis if I had to pick only one to visit. But happily, I expect to visit Mexico on many more occasions, and it’s definitely on my list to visit again! However, if I were a non-diver, my decision making would probably put more weight on the wider spectrum of options for food and activities at the larger resorts.

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    TitaRobles Mexico City, Mexico. 08/15/2019 Family

    “Beautiful hotel with an extraordinary location within Cozumel Island though the service is not good”

    We had very nice 8 days in the hotel (from Sunday to Sunday) it was our 6th time in Cozumel Island. The facility is in a beautiful location within the Island (South area) and close to the 11 main Reefs, the private beach is very nice with calm water perfect to swim and relax. We loved the rooms layout, distributed in approximately 10 buildings with 24 rooms each surrounded by wonderful vegetation. The pool for adults is extraordinary and the family pool is very nice with Ocean view. Highlights: 1. Even the SPA and Gym are is really small. Erika and the rest of the crew provide an excellent service and are really kind. 2. The variety and flavor of the food, mainly for lunch and dinner. 3. The rooms are very nice, except for the bath tub which was kind of old. 4. The car rental service was excellent 5. The room service was very good and as one night it took more than an hour to receive the food, they did not do any charge (each dish costs 90 pesos) 6. You do not have to wear "bracelet" 7. Very good service in the pool bar and in the beach Low lights 1. Bad service in the restaurants and in the Lobby Bar. I would say it was a terrible experience 2. Fumigation happening and 7 pm! 3. The bath tub in room was old 4. Lot of noise after 8:30 am by the cleaning crew taking care of the rooms, constantly slamming doors. 5.Lack of ash trays in the beach and in the pool, there are very practical ones currently used in Europe and this could be replicated (made of plastic) 6. Bad coffee 7. Pool towels were old

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Moreover we thank you for your wonderful comments on service at the Spa which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you once for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    EVALUATION

    Round Indicators

    • august 19 2019
    • Orange County, California
    • Family

    timjohn11

    “thought food and rooms wouod have been better”


    Nice beach and service, buffets and one of the restaurants were below average. Premium restaurant was excellent for both breakfast and dinner. Beds were hard and sheets and pillow cases were old and dirty


    EVALUATION

    Round Indicators

    • august 17 2019
    • Santa Barbara, California

    MJM2

    “Great location, fun but still intimate feel, food was good!”


    Had a 6 night stay at the Occidental with our family of 5, 3 teenagers. I went in with some concerns about food from other reviews, but was pleasantly surprised. It was all really good. The buffet had great variety and different nights like Mexican, sea food, Italian and Asian nights. The reservation restaurants were also all really good and we especially liked the seafood one out by the beach. The rooms are nice, bathrooms top notch, the pool games from Fancisco were fun and really made the trip for our teens. The only improvement I would see is to get the air conditioning fixed or get some fans to circulate the air in the main buffet area. It is a little muggy and hot if there is no breeze. Other than that, our family had a great time, good food and drinks. We also enjoyed the Caribbean show and the used the spa and workout room.


    EVALUATION

    Round Indicators

    • august 16 2019
    • Couples

    Nessa M

    “Great stay!”


    The premise, staff, location and the beach were all amazing!!! The dive staff was equally amazing!!! Liam, at the on-site pro dive, was absolutely amazing!!! The only thing I feel the need to bring up is the very slick ground by the pool, be cautions. Also the food was very sub par.


    EVALUATION

    Round Indicators

    • august 15 2019
    • Virginia

    johndc

    “Excellent base for a primarily dive vacation”


    My wife and I stayed at the Occidental Cozumel in early August 2019. This was our first trip to Cozumel in about 25 years. In the mean time, we’ve been going to the Riviera Maya for a week or two pretty much every year, staying at a number of different resorts, but at the Grand Sirenis more often than any other. So this review will make some comparisons. The first thing that strikes you about the Occidental is that it’s much more intimate (i.e., smaller) than the big resorts on the Riviera Maya. My impression is that this is true of all the Cozumel resorts. This has pros and cons. The big resorts are able to offer more variety of food and entertainment options. But unless you’re willing to wait for a cart, getting around these places requires some LONG walks that aren’t a lot of fun, especially in August heat. However, at both the Occidental and some of the RM resorts, walking around can be fun, since there’s a lot of interesting wildlife to see. Occidental seems to be missing a few animals we usually see on the mainland, such as monkeys, raccoons and agoutis. But a big plus for the Occidental in the wildlife department is that there is a species of iguana here that is more interesting and colorful than the one found on the mainland. Our room was very comfortable. Bed was great, climate control system was quiet and effective, and no problems with water pressure. We paid a bit more for the “Grand Concierge” class, and so got a bigger room. It was bigger than many others we’ve had at other resorts, but no match for the Grand Sirenis, where the rooms are enormous. If you’re a fan of towel art, you’ll be disappointed at the Occidental; at least, we didn’t get any, but for us that’s not a big deal. Of somewhat more concern for us was the wifi, which was OK for checking email, but very slow for just about anything else. Our Grand Concierge room was in building 18, which was very convenient to the beach and the “quiet pool”. Food was very good. Buffets for breakfast, lunch, and dinner all were good quality, and there was always plenty of variety for us. But as I mentioned, there weren’t as many options as the bigger resorts. For example, there was always one seafood selection, but generally not much other seafood. We tried all 3 of the specialty restaurants. The main dishes we had were all good, but unspectacular, with one exception. I would say they are about comparable to the specialty restaurants elsewhere, but I did miss the appetizer buffets with a big selection that the bigger resorts usually have. The exception to the “unspectacular” characterization was the steak “premium valor” in the Mexican restaurant, which came smothered in a chocolate- wine sauce that was similar to a mole sauce, and was a superb cut of meat cooked to perfection. After we tried all 3 (which was all the specialty restaurants we were entitled to), we told the concierge how much we enjoyed the Mexican, and she very kindly gave us another reservation there! The seafood restaurant is in an open air building on the beach, with spectacular views of the sunset and ocean, so even though the food was unspectacular, I would still go back there. In terms of drinks: The wine is a Spanish brand called “Alba”, which we thought was better than at most other resorts where we’ve stayed. We liked the white better than the red, but even the red was enjoyable. I’m still glad we brought a couple of boxes of reasonably decent wines from home, for variety. (And Mexico has a generous 3-liter per person duty free allowance for bringing wines in.) The lobby bar has a very good selection of pretty top shelf liquors. We sipped a lot of very nice tequilas reposadas and high-end mezcals, with side cars of sangrita (not to be confused with sangria), which is how these excellent beverages should be consumed. (They should not be “shot”!) And even the beach bar had some nice surprises, including our favorite gin, Tanqueray. In fact, the beach bar had something else that the mainland resorts generally don’t have – a choice of light or dark (Negra Modelo) beers! A major reason we love this area of Mexico is the snorkeling and scuba diving. Several of the mainland resorts – and particularly the Grand Sirenis – have really interesting snorkeling, including small coral reefs, right off the beach. However, in recent years, the quality of snorkeling has really been degraded by huge masses of Sargassum seaweed that drift in from the east. We came to Cozumel knowing that Sargassum is not a problem on the western side of the island. So we were hoping for some great snorkeling. Unfortunately, off the beach from the Occidental is just a seagrass bed, with no coral. There is some fish life (I saw a few small rays), but not much of interest. This seems to be the case (we were told) for this whole section of beach, including the Allegro and Iberostar resorts. Diving is a different story. Cozumel is one of the world’s premier diving destinations, and it did not disappoint. We used the on-site dive operation, Pro Dive International. They were efficient, friendly, helpful, professional, and safety conscious without hovering. My only complaint was their pricing policies. I’ll post a separate review for them. But it was great to have a good operation conveniently located right on the resort. In summary, we loved the Occidental. I wouldn’t say that I would prefer it to the Gran Sirenis if I had to pick only one to visit. But happily, I expect to visit Mexico on many more occasions, and it’s definitely on my list to visit again! However, if I were a non-diver, my decision making would probably put more weight on the wider spectrum of options for food and activities at the larger resorts.


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • august 15 2019
    • Mexico City, Mexico
    • Family

    TitaRobles

    “Beautiful hotel with an extraordinary location within Cozumel Island though the service is not good”


    We had very nice 8 days in the hotel (from Sunday to Sunday) it was our 6th time in Cozumel Island. The facility is in a beautiful location within the Island (South area) and close to the 11 main Reefs, the private beach is very nice with calm water perfect to swim and relax. We loved the rooms layout, distributed in approximately 10 buildings with 24 rooms each surrounded by wonderful vegetation. The pool for adults is extraordinary and the family pool is very nice with Ocean view. Highlights: 1. Even the SPA and Gym are is really small. Erika and the rest of the crew provide an excellent service and are really kind. 2. The variety and flavor of the food, mainly for lunch and dinner. 3. The rooms are very nice, except for the bath tub which was kind of old. 4. The car rental service was excellent 5. The room service was very good and as one night it took more than an hour to receive the food, they did not do any charge (each dish costs 90 pesos) 6. You do not have to wear "bracelet" 7. Very good service in the pool bar and in the beach Low lights 1. Bad service in the restaurants and in the Lobby Bar. I would say it was a terrible experience 2. Fumigation happening and 7 pm! 3. The bath tub in room was old 4. Lot of noise after 8:30 am by the cleaning crew taking care of the rooms, constantly slamming doors. 5.Lack of ash trays in the beach and in the pool, there are very practical ones currently used in Europe and this could be replicated (made of plastic) 6. Bad coffee 7. Pool towels were old


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Moreover we thank you for your wonderful comments on service at the Spa which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you once for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

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