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Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancún International Airport 

2 mi Playa del Carmen

25.5 mi Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18472 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

8967

Very good

29% Complete

5534

Average

11% Complete

2193

Poor

5% Complete

992

Very poor

4% Complete

786

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    Round Indicators
    105zachb 12/14/2019 Couples

    “Food/dining”

    Food/dining The Italian restaurant was our favourite, Carlos Romero served us and was exceptionally attentive, had extensive knowledge of the menu, easy and fun to communicat... Date of stay: December 2019
    Round Indicators
    nancy b Columbia, Missouri. 12/14/2019 Solo travel

    “A lot of walking”

    It was a beautiful nature preserve In a jungle setting with wild animals...the rooms were better than most. There was plenty of food but be prepared, if you don't speak Spanish, to have miscommunication.
    Round Indicators
    JackieC1917 12/14/2019 Couples

    “Jacqueline Craig”

    Just back from a fab week in Hotel Occidental. From the minute we arrived everyone was so nice and so helpful. We stayed in 22 3rd floor had a sea view. Room was fab very clean Canilla was lovely as were all the staff. Manuel Perez, Maria and Ortillo went the extra mile for us ensuring we enjoyed all our meals. Top marks for hotel Occidental it has everything you need for a wonderful holiday.
    Round Indicators
    teresatL1648NZ 12/14/2019

    “Fabulous time”

    They have really stepped it up since we have been here. The service, the people, the food were absolutely wonderful! Janet at the seafood restaurant, Salvatore, at the Mexican restaurant, Antonio at the pool bar, Jeff at building 20, Zoe at the pool, made things exceptional here. Everyone smiles...don't see much of that anymore! The Xcaret Park was a wonderful experience...especially the night show....wow...totally an amazing Mexican show. This was a wonderful resort. We have been here many times, but really they have totally stepped it up! One suggestion though....the music.... The morning in the restaurant by the beach...ug...what happened to Mexican music when in Mexico? That same beat of music over and over is worse than elevator music. Otherwise...great place!
    Round Indicators
    Mandynickell 12/14/2019 Family

    “Our WeddingMoon”

    Aaron & I were invited by his sister & bro-in law to Occidental prior to getting engaged. We decided since we were already going to be here, to go ahead with our wedding ceremony here. The wedding coordinator & photo team did a phenomenal job. The resort is gorgeous and offers a lot of variety. If you are looking for a real beach with sand to take strolls on ect, this is not it. However the water is beautiful and the man made beach makes it very enjoyable. Highly recommend the Royal club area if you are looking for privacy & relaxation. The bar & food in this area is the best. We are at all restaurants and our fav was the oriental and the seafood. It was nice to have a bit of night life in the sports bar, disco, and pacos tacos/pizza area. The rooms were comfortable, not many with ocean views because this is mostly a jungle type resort. The wildlife here is amazing. We were surprised to see deer that allowed you to pet them ect. Highly recommend and would come back for sure!

    EVALUATION

    Round Indicators

    • december 14 2019
    • Couples

    105zachb

    “Food/dining”


    Food/dining The Italian restaurant was our favourite, Carlos Romero served us and was exceptionally attentive, had extensive knowledge of the menu, easy and fun to communicat... Date of stay: December 2019


    EVALUATION

    Round Indicators

    • december 14 2019
    • Columbia, Missouri
    • Solo travel

    nancy b

    “A lot of walking”


    It was a beautiful nature preserve In a jungle setting with wild animals...the rooms were better than most. There was plenty of food but be prepared, if you don't speak Spanish, to have miscommunication.


    EVALUATION

    Round Indicators

    • december 14 2019
    • Couples

    JackieC1917

    “Jacqueline Craig”


    Just back from a fab week in Hotel Occidental. From the minute we arrived everyone was so nice and so helpful. We stayed in 22 3rd floor had a sea view. Room was fab very clean Canilla was lovely as were all the staff. Manuel Perez, Maria and Ortillo went the extra mile for us ensuring we enjoyed all our meals. Top marks for hotel Occidental it has everything you need for a wonderful holiday.


    EVALUATION

    Round Indicators

    • december 14 2019

    teresatL1648NZ

    “Fabulous time”


    They have really stepped it up since we have been here. The service, the people, the food were absolutely wonderful! Janet at the seafood restaurant, Salvatore, at the Mexican restaurant, Antonio at the pool bar, Jeff at building 20, Zoe at the pool, made things exceptional here. Everyone smiles...don't see much of that anymore! The Xcaret Park was a wonderful experience...especially the night show....wow...totally an amazing Mexican show. This was a wonderful resort. We have been here many times, but really they have totally stepped it up! One suggestion though....the music.... The morning in the restaurant by the beach...ug...what happened to Mexican music when in Mexico? That same beat of music over and over is worse than elevator music. Otherwise...great place!


    EVALUATION

    Round Indicators

    • december 14 2019
    • Family

    Mandynickell

    “Our WeddingMoon”


    Aaron & I were invited by his sister & bro-in law to Occidental prior to getting engaged. We decided since we were already going to be here, to go ahead with our wedding ceremony here. The wedding coordinator & photo team did a phenomenal job. The resort is gorgeous and offers a lot of variety. If you are looking for a real beach with sand to take strolls on ect, this is not it. However the water is beautiful and the man made beach makes it very enjoyable. Highly recommend the Royal club area if you are looking for privacy & relaxation. The bar & food in this area is the best. We are at all restaurants and our fav was the oriental and the seafood. It was nice to have a bit of night life in the sports bar, disco, and pacos tacos/pizza area. The rooms were comfortable, not many with ocean views because this is mostly a jungle type resort. The wildlife here is amazing. We were surprised to see deer that allowed you to pet them ect. Highly recommend and would come back for sure!


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