Hotel Beach Views  Occidental Grand Xcaret Resort
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14728 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

6760

Very good

31% Complete

4649

Average

12% Complete

1825

Poor

5% Complete

841

Very poor

4% Complete

653

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    Round Indicators
    nancyquintero Victorville, California. 06/19/2018 Couples

    “beware do not stay stay here”

    i will never stay here again the hotel staff is horrible they really do not care. they seem as we are doing them a favor for being there. the reception area is the worst. do not spend your hard earned money there
    Round Indicators
    kaott1328 06/19/2018 Couples

    “Great experience”

    We had a great trip to occidental! Although it stormed 5 out of 6 days we were there, we still enjoyed our stay. The resort is large and requires alot of walking to get to places, but worked good for us to get in our exercise between all the good food!
    Round Indicators
    Victoria P 06/19/2018 Family

    “Exellent Resort and Hotel in Playa del Carmen, Mexico”

    My family (4 of us) enjoyed a lovely 4 night stay. The place was emaculant and quite beautiful. It's accommodation were far better than we expected. Staff was so willing and helpful. Especially Andres at the El Pescador Restaurant. He remembered my dietary needs and what we ordered the day before, and went above and beyond. We were able to see and do most everything there on the resort for our short visit. ( see the ocean, relax on beach, many pools and restaurants to choose from, and wild life to see, plus Mayan ruins) Thanks to the Hotel Staff for making this an amazing trip and experience.
    Round Indicators
    LocalGeorge Calgary, Canada. 06/19/2018 Couples

    “Excellent Spa Service”

    David did an excellent job in explaining the services available and we were not disappointed in our choice. Both the facility and the the staff fully lived up to expectations. Berenice and Juan were our therapists and they used high-quality doTerra essential oils for Aroma Touch. This was followed up by Swedish. We met Diana, the Promoter many times at the resort later she is excellent with her customer interaction. We strongly recommend the spa service whenever you stay at the Occidental Xcaret.
    Round Indicators
    medsman Hayes, United Kingdom. 06/19/2018

    “Amazing holiday”

    We flew Via BA from Gatwick airport for 14 nights, in June. Flight was good, and had a quick transfer from Cancun airport to the the Hotel. The check-in was very quick and efficient, and we found or Block 22, with no problem. The only problem we had through out the whole 14 days, that our room was already occupied. the porter quickly made a phone call, and with in five minutes we were in our room. At first the distance to our room did seem to be a long way, but after a day, we found different ways to get to our block, and only took 5 to 10 minutes, depending how fast you walk, ( we walked slow to enjoy the surroundings) Our room was clean, and had all amenities that you require for a fabulous holiday. Our made Bertha, was amazing and cleaned our room, and stocked our mini bar daily. Samantha Moreno, and Carlos Gonzarlez the concierge were very helpful, and enjoyed speaking with them both. the grounds are amazing and animals were in abundance, and saw them very day, including birds. The food was very good, we ate in the Beach restaurant each morning for breakfast , and when we stayed at the beach, also had lunch there. No complaints always found our table, and the food was very good. Evening we ate in the buffet restaurant, mainly because I did not want to wear long trousers. The food again was very good , with a lot of choice. we did eat in the Steak restaurant once. we had Rib Eye, these were the worst steaks I have ever had. fatty and tough. I can not comment on the rest of the menu, which may have been better. The evening entertainment was first class, all of the shows ware wonderful, and you can see all the had work that the entertainment team put into each show. The bar staff at all of the bars, which we did visit regularly, worked hard, and the drinks were very good, and strong. thank you to all the bar staff, and the waitresses who worked with a smile, bringing our drinks. We did book on excursion the Chichen Itza , through the hotel. long day but worth it. One suggestion to the management. Have more tables at both the theatre bar out side, and also in the lobby bar inside the hotel. we were lucky to find a table each night, but many guest did not. We were not pestered at all with regards to going on a time share presentation, as i have read in other reviews. We had unlimited access passes to Xcaret park next door, and we were pleased that we paid the extra, as we could take our time, and visit different parts at our leisure. and the shows, the night spectacular show was amazing. We were not bothered by not having WiFi, but did find it free in the lobby bar. The beach was lovely, even thou small, and was not crowded. we did know about the beach before we booked so no issue to us. I must mention the guys that driver the little bus around. they always great you with a smile, and it loops every 10 minutes. Would have been good to know, that the bus stops around 2245 each night. and starts 8 Am in the mornings. I don't have any negative points. the main is tyhat this was our holiday, and we were there to enjoy, and not find faults that would spoil our experience. All of the Occidental staff are a credit to the hotel, and I can not thank them enough for making our holiday memorable. We would visit again, and would recommend to our family and friends and anyone reading my review. Thank you again to the Occidental Xcaret hotel, and all the staff for making our hotel relaxing, and a memorable experience.

    EVALUATION

    Round Indicators

    • june 19 2018
    • Victorville, California
    • Couples

    nancyquintero

    “beware do not stay stay here”


    i will never stay here again the hotel staff is horrible they really do not care. they seem as we are doing them a favor for being there. the reception area is the worst. do not spend your hard earned money there


    EVALUATION

    Round Indicators

    • june 19 2018
    • Couples

    kaott1328

    “Great experience”


    We had a great trip to occidental! Although it stormed 5 out of 6 days we were there, we still enjoyed our stay. The resort is large and requires alot of walking to get to places, but worked good for us to get in our exercise between all the good food!


    EVALUATION

    Round Indicators

    • june 19 2018
    • Family

    Victoria P

    “Exellent Resort and Hotel in Playa del Carmen, Mexico”


    My family (4 of us) enjoyed a lovely 4 night stay. The place was emaculant and quite beautiful. It's accommodation were far better than we expected. Staff was so willing and helpful. Especially Andres at the El Pescador Restaurant. He remembered my dietary needs and what we ordered the day before, and went above and beyond. We were able to see and do most everything there on the resort for our short visit. ( see the ocean, relax on beach, many pools and restaurants to choose from, and wild life to see, plus Mayan ruins) Thanks to the Hotel Staff for making this an amazing trip and experience.


    EVALUATION

    Round Indicators

    • june 19 2018
    • Calgary, Canada
    • Couples

    LocalGeorge

    “Excellent Spa Service”


    David did an excellent job in explaining the services available and we were not disappointed in our choice. Both the facility and the the staff fully lived up to expectations. Berenice and Juan were our therapists and they used high-quality doTerra essential oils for Aroma Touch. This was followed up by Swedish. We met Diana, the Promoter many times at the resort later she is excellent with her customer interaction. We strongly recommend the spa service whenever you stay at the Occidental Xcaret.


    EVALUATION

    Round Indicators

    • june 19 2018
    • Hayes, United Kingdom

    medsman

    “Amazing holiday”


    We flew Via BA from Gatwick airport for 14 nights, in June. Flight was good, and had a quick transfer from Cancun airport to the the Hotel. The check-in was very quick and efficient, and we found or Block 22, with no problem. The only problem we had through out the whole 14 days, that our room was already occupied. the porter quickly made a phone call, and with in five minutes we were in our room. At first the distance to our room did seem to be a long way, but after a day, we found different ways to get to our block, and only took 5 to 10 minutes, depending how fast you walk, ( we walked slow to enjoy the surroundings) Our room was clean, and had all amenities that you require for a fabulous holiday. Our made Bertha, was amazing and cleaned our room, and stocked our mini bar daily. Samantha Moreno, and Carlos Gonzarlez the concierge were very helpful, and enjoyed speaking with them both. the grounds are amazing and animals were in abundance, and saw them very day, including birds. The food was very good, we ate in the Beach restaurant each morning for breakfast , and when we stayed at the beach, also had lunch there. No complaints always found our table, and the food was very good. Evening we ate in the buffet restaurant, mainly because I did not want to wear long trousers. The food again was very good , with a lot of choice. we did eat in the Steak restaurant once. we had Rib Eye, these were the worst steaks I have ever had. fatty and tough. I can not comment on the rest of the menu, which may have been better. The evening entertainment was first class, all of the shows ware wonderful, and you can see all the had work that the entertainment team put into each show. The bar staff at all of the bars, which we did visit regularly, worked hard, and the drinks were very good, and strong. thank you to all the bar staff, and the waitresses who worked with a smile, bringing our drinks. We did book on excursion the Chichen Itza , through the hotel. long day but worth it. One suggestion to the management. Have more tables at both the theatre bar out side, and also in the lobby bar inside the hotel. we were lucky to find a table each night, but many guest did not. We were not pestered at all with regards to going on a time share presentation, as i have read in other reviews. We had unlimited access passes to Xcaret park next door, and we were pleased that we paid the extra, as we could take our time, and visit different parts at our leisure. and the shows, the night spectacular show was amazing. We were not bothered by not having WiFi, but did find it free in the lobby bar. The beach was lovely, even thou small, and was not crowded. we did know about the beach before we booked so no issue to us. I must mention the guys that driver the little bus around. they always great you with a smile, and it loops every 10 minutes. Would have been good to know, that the bus stops around 2245 each night. and starts 8 Am in the mornings. I don't have any negative points. the main is tyhat this was our holiday, and we were there to enjoy, and not find faults that would spoil our experience. All of the Occidental staff are a credit to the hotel, and I can not thank them enough for making our holiday memorable. We would visit again, and would recommend to our family and friends and anyone reading my review. Thank you again to the Occidental Xcaret hotel, and all the staff for making our hotel relaxing, and a memorable experience.


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