Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 17206 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

8215

Very good

30% Complete

5239

Average

12% Complete

2073

Poor

5% Complete

943

Very poor

4% Complete

736

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    Round Indicators
    Jon D 05/21/2019

    “Tons of Fun for the whole family”

    We just got back from an awesome stay at the Xcaret hotel. We took the whole family on this one and everyone had a blast. Our daughter had so much fun playing in the pools. The service was great from beginning to end.. We really enjoyed this resort and can't wait to go back.
    Round Indicators
    Climber689621 05/21/2019 Family

    “Awesome!”

    Great resort. Nice rooms great pools. Beach area was small but workable Best food I’ve had at an all inclusive. The fish and oriental restaurants were top quality Xcaret was surprisingly good. Great mix of attractions and conservation efforts
    Round Indicators
    allyraters Cincinnati, Ohio. 05/21/2019 Couples

    “Absolutely perfect vacation - shoutout to Leo!”

    Our trip to Occidental at Xcaret could not have been any more perfect. I visited with my boyfriend and another couple. It’s a beautiful resort, so unique from any other place. Instead of your typical beach resort with just the beach and some pools, this resort is actually in the jungle. Beautiful paths and animals everywhere. Loved all the cool iguanas and the monkeys! The beach cove is actually way better than other beaches in the area right now because they control the seaweed and it is great for swimming. While the resort was fully booked during our stay, it’s so large and spread out that we never felt like it was crowded and there was always plenty of places to sit and swim! The food is excellent! One of our best experiences of the trip was seeing Leo Leoncio at the Beach Club. We would go see him everyday for breakfast and lunch. Leo is incredible, he was so friendly to us and provided the best service. He never let a glass go empty. One day I walked in just for an ice cream cone that melted/fell apart in my hands and there Leo was to give me a napkin and help me out! He was so quick to provide amazing service. Leo is one of the parts of the stay I will miss the most! Leo really stood out to us but all of the staff members I interacted with were great. We also loved seeing Juan at Le Buffet for dinner a few nights. He and Leo both made us feel so special! I can’t say enough good things about this resort. I will be back and would recommend a stay there to anyone who wants a unique and beautiful vacation with the best service!
    Round Indicators
    BackPacker730743 05/20/2019 Couples

    “Like a dream”

    My second stay at this resort. It yet again exceeded my expectations. From the wonderful staff, glorious food, and amazing things to do I would highly recommend to anyone (couples or families). Amazing experience

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to express our most sincere gratefulness for choosing us year after year, and for your kind words. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. I also agree with you about the hotel having something for every age, since our "Kids club" (that l must to tell that all the kids love for our incredible staff) the game room that is perfect for teens. From our salty water pool with a direct entrance to the ocean that is only for adults, or our amazing services from the Spa. And all the great activities that our amazing entertainment team offer every day. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards,

    Round Indicators
    tsimo95 05/20/2019 Couples

    “!Gracias Occidental Hotel, Antonio & Javier¡”

    Wonderful experience! This was our first time in Mexico staying at an all-inclusive resort & we LOVED every minute of it. Delicious food, pampered stay, and top notch care from staff! Antonio Mendoza & Javier Perez were particularly helpful in making us feel welcome & comfortable. They answered many of our questions & provided helpful input on what to see/what to do during the duration of our stay. Their assistance & hospitality made our stay even more pleasurable! Thank you Antonio & Javier! - Coby & Talia

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • may 21 2019

    Jon D

    “Tons of Fun for the whole family”


    We just got back from an awesome stay at the Xcaret hotel. We took the whole family on this one and everyone had a blast. Our daughter had so much fun playing in the pools. The service was great from beginning to end.. We really enjoyed this resort and can't wait to go back.


    EVALUATION

    Round Indicators

    • may 21 2019
    • Family

    Climber689621

    “Awesome!”


    Great resort. Nice rooms great pools. Beach area was small but workable Best food I’ve had at an all inclusive. The fish and oriental restaurants were top quality Xcaret was surprisingly good. Great mix of attractions and conservation efforts


    EVALUATION

    Round Indicators

    • may 21 2019
    • Cincinnati, Ohio
    • Couples

    allyraters

    “Absolutely perfect vacation - shoutout to Leo!”


    Our trip to Occidental at Xcaret could not have been any more perfect. I visited with my boyfriend and another couple. It’s a beautiful resort, so unique from any other place. Instead of your typical beach resort with just the beach and some pools, this resort is actually in the jungle. Beautiful paths and animals everywhere. Loved all the cool iguanas and the monkeys! The beach cove is actually way better than other beaches in the area right now because they control the seaweed and it is great for swimming. While the resort was fully booked during our stay, it’s so large and spread out that we never felt like it was crowded and there was always plenty of places to sit and swim! The food is excellent! One of our best experiences of the trip was seeing Leo Leoncio at the Beach Club. We would go see him everyday for breakfast and lunch. Leo is incredible, he was so friendly to us and provided the best service. He never let a glass go empty. One day I walked in just for an ice cream cone that melted/fell apart in my hands and there Leo was to give me a napkin and help me out! He was so quick to provide amazing service. Leo is one of the parts of the stay I will miss the most! Leo really stood out to us but all of the staff members I interacted with were great. We also loved seeing Juan at Le Buffet for dinner a few nights. He and Leo both made us feel so special! I can’t say enough good things about this resort. I will be back and would recommend a stay there to anyone who wants a unique and beautiful vacation with the best service!


    EVALUATION

    Round Indicators

    • may 20 2019
    • Couples

    BackPacker730743

    “Like a dream”


    My second stay at this resort. It yet again exceeded my expectations. From the wonderful staff, glorious food, and amazing things to do I would highly recommend to anyone (couples or families). Amazing experience


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to express our most sincere gratefulness for choosing us year after year, and for your kind words. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. I also agree with you about the hotel having something for every age, since our "Kids club" (that l must to tell that all the kids love for our incredible staff) the game room that is perfect for teens. From our salty water pool with a direct entrance to the ocean that is only for adults, or our amazing services from the Spa. And all the great activities that our amazing entertainment team offer every day. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards,

    EVALUATION

    Round Indicators

    • may 20 2019
    • Couples

    tsimo95

    “!Gracias Occidental Hotel, Antonio & Javier¡”


    Wonderful experience! This was our first time in Mexico staying at an all-inclusive resort & we LOVED every minute of it. Delicious food, pampered stay, and top notch care from staff! Antonio Mendoza & Javier Perez were particularly helpful in making us feel welcome & comfortable. They answered many of our questions & provided helpful input on what to see/what to do during the duration of our stay. Their assistance & hospitality made our stay even more pleasurable! Thank you Antonio & Javier! - Coby & Talia


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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