Hotel Beach Views  Occidental Grand Xcaret Resort
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Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport 

2 mi Playa del Carmen

41 km Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 16767 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

7969

Very good

30% Complete

5132

Average

12% Complete

2021

Poor

5% Complete

927

Very poor

4% Complete

718

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    Round Indicators
    mis2020 03/22/2019 Family

    “Great resort/ No Beach”

    This was my first time at this resort. Went as a group with 6 adults and 6 kids. Here are the Pro's and Con's (I am sure they have been written before) Pro: - Beautiful "green" resort - Clean and great nightly entertainment - Friendly staff and good food Con's: - No Beach (Lagoon only) - Very limited pool chairs hotel should really invest in more or have a time limit (max 4 hours or something) - No Free Wifi - its $45 USD for 1 week and that too has to many connection issues
    Round Indicators
    stpaul2958 Winnipeg, Canada. 03/22/2019 Couples

    “Nice hotel”

    This hotel has a lot going for it. Pros: The staff is very friendly and helpful. The room was nice, clean and updated. Very comfortable bed. Cleaning staff did a great job of cleaning our room, restocking our fridge and replaced the little bag of chips and peanuts daily. The grounds, pool, and man made beach area were always clean and well cared for. The main pool was a good temperature for swimming. Sometimes pools can be bit cold but this one was a really nice temperature to get into and swim for a long time with out getting cold. The restaurants were nice and clean. The wait staff were in most cases friendly and very helpful. I’m a picky eater but I always found something to eat in the buffets. Sometimes the food could have been hotter but overall not bad. Rigoberto in the Oriental restaurant was fantastic and really made our dinner there special. I don’t think we had a bad waiter all week but he was just a couple steps up from the rest. Great job Rigoberto. We ate at all but one specialty restaurant and the food was good but the Oriental was the best ( probably because of Rigoberto’s great personality and service ) Nice big gym area with good equipment. One of the nicer gym areas we have used. Cons: Wifi was expensive, hard to signup for, and when we did get on it was a terrible connection. $45.00 per device for the week. They need to greatly improve the Wifi, add it to the price of the room and make it easier to use. No natural beach or access to one. The man made beach and lagoon were nice but it’s not the same. We knew this when we booked so it wasn’t a deal breaker for us. Overall a nice hotel, good value for the money spent. I would recommend this hotel and would definitely stay here again.
    Round Indicators
    cchristyy Discovery Bay, California. 03/22/2019 Family

    “Great resort- Horrible food”

    Very beautiful resort but unfortunately I will not be returning. The one and only BIG problem with this resort is the food. I am not a picky eater and neither are my children but the food at this resort had bad/no flavor, was under or over cooked, and just over all bad. It’s really a shame because everything else is amazing.
    Round Indicators
    DariusLisa Covina, California. 03/21/2019 Family

    “February vacation”

    We arrived Saturday morning 16 February and flew with Interjet Airlines. I like the plane and the staff but not the set up on how to board but that is another review. We arrived to the Occidental Xcaret and wow this is one gorgeous hotel. The grounds are huge and set into the jungle so animals are everywhere. I may be biased as we have stayed here before but really the place is just as nice as the last time. This hotel has everything that will make you stay and not want to visit any part of this beautiful region. At this hotel the rooms are very nice our room was always clean and the staff for clean up were so nice. The breakfast is a buffet that you have a choice of eating overlooking the ocean or eating in the main buffet. Both are great but eating and seeing the ocean is worth so much to us. The pools there are nice and clean with plenty of activities. The beach at this hotel has changed but not the fault of the hotel. Seaweed washes up on the entire shore of Cancun and south so daily the hotel staff of every hotel has to go out and clean away the seaweed. Next door to our hotel is the park Xcaret and we have our own private entrance. Love this park and we went every day. Dinner here is very good and our favorite was a tie between the steak house and Italian. The Japanese was good but not great as was the Mexican. The dinner buffet is excellent and what a selection. After dinner there is a show at the main theater and each night was different but very entertaining. The theater is right by the restaurants and there is a small plaza there that has a few vendors but it is set up so nice. At 1030 pm the disco opens and it is so much fun but I never stayed late but each night they had a crowd. The beds are comfortable and the rooms have great air. Overall this is a great destination and hotel that I highly recommend but! If you are beach lovers this is not the best location but if you love the pools and everything else the hotel has to offer then I would give this place a try. You are right in the middle of all the parks here in the area of Playa Del Carmen. Will we return absolutely.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    csholi 03/21/2019 Couples

    “Excellent holiday, excellent staff, true paradise!”

    Occidental at Xcaret Destination blew our minds. The hotel itself was stunning, its an eco resort so walking between buildings means you are surrounded by trees and plants, making every moment beautiful. There were monkeys and other animals roaming around which added to the paradise feel. The beach was a nice place to relax, but the adult pool was the icing on the cake, being surrounded by the sea and beautiful fish. The room itself was spacious and lovely - we didn't spent too much time there as we were too busy outside making the most of the sun and the beach/pools. Of all the staff, the waiters and waitresses were the most friendly and helpful.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the flamingos between the buildings or the parrots in our lobby. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

    EVALUATION

    Round Indicators

    • march 22 2019
    • Family

    mis2020

    “Great resort/ No Beach”


    This was my first time at this resort. Went as a group with 6 adults and 6 kids. Here are the Pro's and Con's (I am sure they have been written before) Pro: - Beautiful "green" resort - Clean and great nightly entertainment - Friendly staff and good food Con's: - No Beach (Lagoon only) - Very limited pool chairs hotel should really invest in more or have a time limit (max 4 hours or something) - No Free Wifi - its $45 USD for 1 week and that too has to many connection issues


    EVALUATION

    Round Indicators

    • march 22 2019
    • Winnipeg, Canada
    • Couples

    stpaul2958

    “Nice hotel”


    This hotel has a lot going for it. Pros: The staff is very friendly and helpful. The room was nice, clean and updated. Very comfortable bed. Cleaning staff did a great job of cleaning our room, restocking our fridge and replaced the little bag of chips and peanuts daily. The grounds, pool, and man made beach area were always clean and well cared for. The main pool was a good temperature for swimming. Sometimes pools can be bit cold but this one was a really nice temperature to get into and swim for a long time with out getting cold. The restaurants were nice and clean. The wait staff were in most cases friendly and very helpful. I’m a picky eater but I always found something to eat in the buffets. Sometimes the food could have been hotter but overall not bad. Rigoberto in the Oriental restaurant was fantastic and really made our dinner there special. I don’t think we had a bad waiter all week but he was just a couple steps up from the rest. Great job Rigoberto. We ate at all but one specialty restaurant and the food was good but the Oriental was the best ( probably because of Rigoberto’s great personality and service ) Nice big gym area with good equipment. One of the nicer gym areas we have used. Cons: Wifi was expensive, hard to signup for, and when we did get on it was a terrible connection. $45.00 per device for the week. They need to greatly improve the Wifi, add it to the price of the room and make it easier to use. No natural beach or access to one. The man made beach and lagoon were nice but it’s not the same. We knew this when we booked so it wasn’t a deal breaker for us. Overall a nice hotel, good value for the money spent. I would recommend this hotel and would definitely stay here again.


    EVALUATION

    Round Indicators

    • march 22 2019
    • Discovery Bay, California
    • Family

    cchristyy

    “Great resort- Horrible food”


    Very beautiful resort but unfortunately I will not be returning. The one and only BIG problem with this resort is the food. I am not a picky eater and neither are my children but the food at this resort had bad/no flavor, was under or over cooked, and just over all bad. It’s really a shame because everything else is amazing.


    EVALUATION

    Round Indicators

    • march 21 2019
    • Covina, California
    • Family

    DariusLisa

    “February vacation”


    We arrived Saturday morning 16 February and flew with Interjet Airlines. I like the plane and the staff but not the set up on how to board but that is another review. We arrived to the Occidental Xcaret and wow this is one gorgeous hotel. The grounds are huge and set into the jungle so animals are everywhere. I may be biased as we have stayed here before but really the place is just as nice as the last time. This hotel has everything that will make you stay and not want to visit any part of this beautiful region. At this hotel the rooms are very nice our room was always clean and the staff for clean up were so nice. The breakfast is a buffet that you have a choice of eating overlooking the ocean or eating in the main buffet. Both are great but eating and seeing the ocean is worth so much to us. The pools there are nice and clean with plenty of activities. The beach at this hotel has changed but not the fault of the hotel. Seaweed washes up on the entire shore of Cancun and south so daily the hotel staff of every hotel has to go out and clean away the seaweed. Next door to our hotel is the park Xcaret and we have our own private entrance. Love this park and we went every day. Dinner here is very good and our favorite was a tie between the steak house and Italian. The Japanese was good but not great as was the Mexican. The dinner buffet is excellent and what a selection. After dinner there is a show at the main theater and each night was different but very entertaining. The theater is right by the restaurants and there is a small plaza there that has a few vendors but it is set up so nice. At 1030 pm the disco opens and it is so much fun but I never stayed late but each night they had a crowd. The beds are comfortable and the rooms have great air. Overall this is a great destination and hotel that I highly recommend but! If you are beach lovers this is not the best location but if you love the pools and everything else the hotel has to offer then I would give this place a try. You are right in the middle of all the parks here in the area of Playa Del Carmen. Will we return absolutely.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • march 21 2019
    • Couples

    csholi

    “Excellent holiday, excellent staff, true paradise!”


    Occidental at Xcaret Destination blew our minds. The hotel itself was stunning, its an eco resort so walking between buildings means you are surrounded by trees and plants, making every moment beautiful. There were monkeys and other animals roaming around which added to the paradise feel. The beach was a nice place to relax, but the adult pool was the icing on the cake, being surrounded by the sea and beautiful fish. The room itself was spacious and lovely - we didn't spent too much time there as we were too busy outside making the most of the sun and the beach/pools. Of all the staff, the waiters and waitresses were the most friendly and helpful.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the flamingos between the buildings or the parrots in our lobby. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

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