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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancún International Airport 

2 mi Playa del Carmen

25.5 mi Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18885 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

9191

Very good

29% Complete

5633

Average

11% Complete

2227

Poor

5% Complete

1018

Very poor

4% Complete

816

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    Round Indicators
    gjarvismobay Grimsby, Canada. 02/26/2020

    “no regrets?”

    everything we could ask for, EXCEPT : no long beach walks( 3 minutes you are done), no water sports .no hobby wave, kayak etc and THE MOST EXTREME early morning hunt for beach-pool chairs imaginable. other wise, fantastic jungle atmosphere with many animals and NO BUGS, staff is THE BEST, meals are okay to very good
    Round Indicators
    wisconsinexpress 02/26/2020 Couples

    “Mexican couples vacation ”

    Really liked this resort. Jose Ramon Poot In first club was a lot of fun and did a great job finding something interesting to drink. The guy I really loved was Luis Chi at club playa he greeted us every day with a smile and made sure we were getting the best food the restaurant had to offer. The grounds were filled with wildlife which really made the trip. Loved the salt water lagoon and the salt water adult pool. We even snorkeled in front of the resort seeing small to medium rays and beautiful tropical fish. Of course this resort also had many fresh water pools to have lots of fun in. Enough restaurants to get your fill of some quality cuisine. Even took in some entertainment in the evening loved the 80’s show. Would visit again.
    Round Indicators
    rodriguezesther07 Pomona, California. 02/26/2020

    “Excellent Resort”

    Excellent Resort 100% recommended for couples family or just one person .👍👍 it was an unforgettable experience being there enjoy everything they have for next it will will probably bring a family all our kids our grandkids
    Round Indicators
    R8813DUbettyb 02/25/2020

    “Setting is spectacular!”

    We just returned home from a one week stay. The setting is absolutely spectacular! We loved all the wildlife - especially the monkeys who will visit your balcony. We ate breakfast and lunch everyday at the beach buffet. Omelets were phenomenal as well as all the choices of foods. For the evening meals we preferred the a la cart restaurants - the food and presentation was amazing. Our favorite was the Hacienda Mexican restaurant. Loved the adult natural pool as well as the lagoon - we knew the beach was man made and smaller and still fully enjoyed it. Highly recommended the week pass to Xcaret. The park is so large it was nice to do it in chunks of time each day. Well worth the cost and the cultural show in the evening is amazing. The only reason we are giving the resort a 4 not a 5 was we had to call multiple times to get the clock radio replaced in our room however they were very apologetic. Also I noted our room, which was in building 12, needed a little updating specifically in the bathroom. We will be back!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciate your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    irikra68 Albany, New York. 02/25/2020

    “Very pleasant stay”

    We had a great time staying at this hotel. It's clean and very pleasant. The nature and animal life are amazing. The buffet is great. We liked the Mexican restaurant a lot. There are activities and sports, the evening shows at the theater are nice. They serve you safe water for drinking and ice too. We brushed our teeth with bottled water. The beach is not great! Walking distance to XCARET.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the deer, the flamingos between the buildings or the parrots in our lobby. Our animals are taking care by professional veterinarians, they are part of our family! It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards.

    EVALUATION

    Round Indicators

    • february 26 2020
    • Grimsby, Canada

    gjarvismobay

    “no regrets?”


    everything we could ask for, EXCEPT : no long beach walks( 3 minutes you are done), no water sports .no hobby wave, kayak etc and THE MOST EXTREME early morning hunt for beach-pool chairs imaginable. other wise, fantastic jungle atmosphere with many animals and NO BUGS, staff is THE BEST, meals are okay to very good


    EVALUATION

    Round Indicators

    • february 26 2020
    • Couples

    wisconsinexpress

    “Mexican couples vacation ”


    Really liked this resort. Jose Ramon Poot In first club was a lot of fun and did a great job finding something interesting to drink. The guy I really loved was Luis Chi at club playa he greeted us every day with a smile and made sure we were getting the best food the restaurant had to offer. The grounds were filled with wildlife which really made the trip. Loved the salt water lagoon and the salt water adult pool. We even snorkeled in front of the resort seeing small to medium rays and beautiful tropical fish. Of course this resort also had many fresh water pools to have lots of fun in. Enough restaurants to get your fill of some quality cuisine. Even took in some entertainment in the evening loved the 80’s show. Would visit again.


    EVALUATION

    Round Indicators

    • february 26 2020
    • Pomona, California

    rodriguezesther07

    “Excellent Resort”


    Excellent Resort 100% recommended for couples family or just one person .👍👍 it was an unforgettable experience being there enjoy everything they have for next it will will probably bring a family all our kids our grandkids


    EVALUATION

    Round Indicators

    • february 25 2020

    R8813DUbettyb

    “Setting is spectacular!”


    We just returned home from a one week stay. The setting is absolutely spectacular! We loved all the wildlife - especially the monkeys who will visit your balcony. We ate breakfast and lunch everyday at the beach buffet. Omelets were phenomenal as well as all the choices of foods. For the evening meals we preferred the a la cart restaurants - the food and presentation was amazing. Our favorite was the Hacienda Mexican restaurant. Loved the adult natural pool as well as the lagoon - we knew the beach was man made and smaller and still fully enjoyed it. Highly recommended the week pass to Xcaret. The park is so large it was nice to do it in chunks of time each day. Well worth the cost and the cultural show in the evening is amazing. The only reason we are giving the resort a 4 not a 5 was we had to call multiple times to get the clock radio replaced in our room however they were very apologetic. Also I noted our room, which was in building 12, needed a little updating specifically in the bathroom. We will be back!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciate your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • february 25 2020
    • Albany, New York

    irikra68

    “Very pleasant stay”


    We had a great time staying at this hotel. It's clean and very pleasant. The nature and animal life are amazing. The buffet is great. We liked the Mexican restaurant a lot. There are activities and sports, the evening shows at the theater are nice. They serve you safe water for drinking and ice too. We brushed our teeth with bottled water. The beach is not great! Walking distance to XCARET.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the deer, the flamingos between the buildings or the parrots in our lobby. Our animals are taking care by professional veterinarians, they are part of our family! It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards.

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