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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Points of Interest

39 mi  Cancún International Airport 

2 mi Playa del Carmen

25.5 mi Xel-Há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18680 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

9076

Very good

29% Complete

5586

Average

11% Complete

2211

Poor

5% Complete

1008

Very poor

4% Complete

799

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    Round Indicators
    wendymillard30 Burlington, Ontario. 01/20/2020 Couples

    “Outstanding”

    Where do I start, this was our first time in Mexico and I received great praise for this resort from a friend and I must say it didn’t disappoint. The resort itself is beautiful it is a large resort but the way it is laid out helps minus the feel of that. The grounds were kept immaculate and the wildlife on this resort was also stunning. Our Concierges in building 21 we’re wonderful, helpful and very friendly thank You Bridget and Paval. Room 21213 is a spacious room we didn’t have any trouble we always had hot water 🚿 Refrigerator work perfectly and the air conditioning also worked great, it was a gardenview room but that was ok. As the monkeys came to visit for bananas in the mornings. The food was also outstanding although we didn’t really care for the seafood restaurant but that’s just our personal experience. There’s a number of pools and one can always find a lounger. The beach area is very nice although there isn’t much shade. If you can you must experience the eco park next door called Xcaret it was mind blowing and you need more then one day to see it all. The Mayan show at 5 pm was beautiful. And there Spectacular show at 7 pm was just that SPECTACULAR!! That about sums it up. They was no hassling just totally relaxation. Helpful this is helpful, I know we’ll be back. Enjoy! 😁
    Round Indicators
    mojito08 Calgary. 01/20/2020 Couples

    “Occidental At Xcaret Disappointing”

    This was our second stay at the Occidental Xcaret and sadly we were disappointed. Our first visit was 7 years ago and at that time, we were very pleased. Since then, the hotel has definitely gone downhill. The service, some of the restaurants, quality of the food... just not up to par. When we visited the steak restaurant, we felt very rushed and the food quality was below average. The Sports Bar on a Saturday at 5:00PM had no waiter and just water and chips on the bar for guests to help themselves. On a brighter note, the Oriental Restaurant staff and food was excellent. And the buffet staff were also very good. So not all bad.
    Round Indicators
    vegaana56 Las Vegas, Nevada. 01/20/2020 Couples

    “Occidental at xcaret destination”

    Amazing place to visit, great customer service ! I would defiantly thing about coming back with my whole family next time, great service and the food was so amazing 😁 everything was nice and clean too
    Round Indicators
    683jolantal London, United Kingdom. 01/20/2020

    “Holiday in Occidental Hotel”

    Very nice place,next to Xcaret park - lots of attraction there, beaufitul scenery and is just 5 minutes walk from hotel. Occidental hotel Big Resort - set in lashes of beaiuful trees, animals, birds, absolutly paradise.Lots of walks, but the shoutle is there evry 10min. lots of restaurants, bars & good enteretaiment. Food was ok and very nice and helpful staff who works very hard in restaurants, have to mention Russell Cahun from Oriental who made the best deserts in flame, although people in main Reception area very slow and not competent enough ( have to change 3 times room as they were already taken) which is not very welcome thing after long travel, also internet is not free, but scenery made up for all, if you go there get the pass to the Xcaret Park is worth it & hire the car to see Cenotes out of this world, but Playa del Carmen dont bother , 5th Avenue worst than arabian souks.
    Round Indicators
    Richard L 01/20/2020

    “Offers much more than a great room.”

    Wife and I stayed 12-18 Jan. The ambiance of the place is outstanding. Buildings are grouped within a rain forest. The Xcaret park is next door. We had a pass for our entire stay and enjoyed the park. The staff without exception was excellent. The rooms were great. The buffet offerings were mixed. The main buffet near the lobby was the best. The evening restaurants were mixed. The steakhouse was good and they did their best with a 3/8" thick steak. The Asian restaurant was good offering unique dishes. The seafood place was our lowest experience. Part of our meal (soup) never appeared. We thought we were waiting for the soup when our main course was served, luke warm if that. The Mediterranean restaurant was outstanding. It's salad bar the best. Their steak and fish much better than the steakhouse or seafood place offerings.

    EVALUATION

    Round Indicators

    • january 20 2020
    • Burlington, Ontario
    • Couples

    wendymillard30

    “Outstanding”


    Where do I start, this was our first time in Mexico and I received great praise for this resort from a friend and I must say it didn’t disappoint. The resort itself is beautiful it is a large resort but the way it is laid out helps minus the feel of that. The grounds were kept immaculate and the wildlife on this resort was also stunning. Our Concierges in building 21 we’re wonderful, helpful and very friendly thank You Bridget and Paval. Room 21213 is a spacious room we didn’t have any trouble we always had hot water 🚿 Refrigerator work perfectly and the air conditioning also worked great, it was a gardenview room but that was ok. As the monkeys came to visit for bananas in the mornings. The food was also outstanding although we didn’t really care for the seafood restaurant but that’s just our personal experience. There’s a number of pools and one can always find a lounger. The beach area is very nice although there isn’t much shade. If you can you must experience the eco park next door called Xcaret it was mind blowing and you need more then one day to see it all. The Mayan show at 5 pm was beautiful. And there Spectacular show at 7 pm was just that SPECTACULAR!! That about sums it up. They was no hassling just totally relaxation. Helpful this is helpful, I know we’ll be back. Enjoy! 😁


    EVALUATION

    Round Indicators

    • january 20 2020
    • Calgary
    • Couples

    mojito08

    “Occidental At Xcaret Disappointing”


    This was our second stay at the Occidental Xcaret and sadly we were disappointed. Our first visit was 7 years ago and at that time, we were very pleased. Since then, the hotel has definitely gone downhill. The service, some of the restaurants, quality of the food... just not up to par. When we visited the steak restaurant, we felt very rushed and the food quality was below average. The Sports Bar on a Saturday at 5:00PM had no waiter and just water and chips on the bar for guests to help themselves. On a brighter note, the Oriental Restaurant staff and food was excellent. And the buffet staff were also very good. So not all bad.


    EVALUATION

    Round Indicators

    • january 20 2020
    • Las Vegas, Nevada
    • Couples

    vegaana56

    “Occidental at xcaret destination”


    Amazing place to visit, great customer service ! I would defiantly thing about coming back with my whole family next time, great service and the food was so amazing 😁 everything was nice and clean too


    EVALUATION

    Round Indicators

    • january 20 2020
    • London, United Kingdom

    683jolantal

    “Holiday in Occidental Hotel”


    Very nice place,next to Xcaret park - lots of attraction there, beaufitul scenery and is just 5 minutes walk from hotel. Occidental hotel Big Resort - set in lashes of beaiuful trees, animals, birds, absolutly paradise.Lots of walks, but the shoutle is there evry 10min. lots of restaurants, bars & good enteretaiment. Food was ok and very nice and helpful staff who works very hard in restaurants, have to mention Russell Cahun from Oriental who made the best deserts in flame, although people in main Reception area very slow and not competent enough ( have to change 3 times room as they were already taken) which is not very welcome thing after long travel, also internet is not free, but scenery made up for all, if you go there get the pass to the Xcaret Park is worth it & hire the car to see Cenotes out of this world, but Playa del Carmen dont bother , 5th Avenue worst than arabian souks.


    EVALUATION

    Round Indicators

    • january 20 2020

    Richard L

    “Offers much more than a great room.”


    Wife and I stayed 12-18 Jan. The ambiance of the place is outstanding. Buildings are grouped within a rain forest. The Xcaret park is next door. We had a pass for our entire stay and enjoyed the park. The staff without exception was excellent. The rooms were great. The buffet offerings were mixed. The main buffet near the lobby was the best. The evening restaurants were mixed. The steakhouse was good and they did their best with a 3/8" thick steak. The Asian restaurant was good offering unique dishes. The seafood place was our lowest experience. Part of our meal (soup) never appeared. We thought we were waiting for the soup when our main course was served, luke warm if that. The Mediterranean restaurant was outstanding. It's salad bar the best. Their steak and fish much better than the steakhouse or seafood place offerings.


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