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Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 6100 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

3390

Very good

28% Complete

1738

Average

8% Complete

539

Poor

3% Complete

240

Very poor

3% Complete

193

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    Round Indicators
    chrissyw66 Vancouver, Canada. 02/24/2020 Family

    “Great Resort”

    Just came back from a week with family and friends. The resort is very clean and the beach is beautiful. The highlights were the wonderful staff and the food was wonderful. The negatives: construction! Our room was right beside it and it would start at 7:30 am until 8pm. You could not sleep in or have a nap if you wanted to. We got used to it but they should have given a discount or thrown in a couple of massages or something for the huge inconvenience for the people on the south side of the resort that had to be next to it. We had now warning that there would be construction noise all day. My view was of a construction site but I didn’t hang out in my room at all this trip so it made no difference to me. No balcony’s unless you were in the first floor. The staff were so happy and the service was exceptional. I’ve stayed in a lot of resorts and the staff were the best I’ve encountered ever and it really made up for the construction! A big shout out to the concierge Gabriel and the also to Luis, David, Rene and Ulisis. The bellman were also just fantastic. The staff and the beach are 5 star! We had a wonderful time and I would return to this resort after the construction is finished.

    OCCIDENTALNV, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta for your holidays in Riviera Nayarit and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We apologize for any inconvenience during your stay, please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially, Nelly Sánchez / General Manager

    Round Indicators
    ASHLEEEEEEEEEEEEEEEE Steinbach, Canada. 02/24/2020

    “The staff is phenomenal”

    Beautiful, well kept property. THE STAFF is amazing! Shout out to---------->>> ERICK CERNA who always makes you feel like you are part of the family, always looks for you during the day and is mindful and super thoughtfu to check on you and take care of you. hard worker! LUIS ROBLES is the man at the bar, super kind and on the ball. FERNANDO GARCIA at the pool, super kind hard worer. JORGE that runs the entertainmet- no one cleans glasses like Jorge; always kind and willing to hear your feedback with a smile! I cannot say enough about the wonderful staff here; you really feel like you are at home and safe and welcome! Cant wait to come back again! I would say my only critique is a different variety at the buffet from day to day. Also the Japanese sitdown is unreal good!! all of the staff at the japanese restaurant are amazing!! thank you!!

    OCCIDENTALNV, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Mrs. Ashley, Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. All our best, Nelly Sánchez / General Manager

    Round Indicators
    abbalish Columbus. 02/24/2020

    “Wonderful hotel”

    Recently traveled here for 5 nights with my husband and 4 year old, booked through Costco. We loved it! We were in a room on the 3rd floor and we did actually have a small balcony - we had no issues with construction noise or music in our room, although we did travel with a white noise machine. The grounds of the hotel are very well-maintained - I saw employees constantly cleaning and touching up the landscaping. The falconer was so cool - I have never seen that at a resort before. The pool area had plenty of comfortable lounge chairs and the water always felt great. The entertainment staff did a great job with all of the activities throughout the day, and the bartenders and wait staff at the pool were excellent. The beach was the best by far of the several properties we have stayed at - wide, soft sand, shallow waters for wading, and lots of waves but not strong ones that knock you over. The beach also provides killer views of the sunset every night. We only ate at the buffet and the Mariachi grill, but I thought the food was very good with a wide variety so we did not get sick of it. My daughter LOVED the kids club with Jessica - she barely wanted to hang out with my husband and me! My only complaints are pretty minor - I do feel that free Wifi should be provided, and the AC in our room could definitely have been better. My whole family had a great time and we definitely hope to return.

    OCCIDENTALNV, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Nelly Sánchez / General Manager

    Round Indicators
    Mattydbc 02/23/2020

    “Disclose the renovation!”

    This was our second stay here and we are extremely frustrated and disappointed with our stay as Royal level guests. The hotel is under construction and it is impossible to sleep in the room between 6am -9pm due to concrete cutting, jack hammering and other loud construction noises. The pool has a great view of the new hotel addition and was ruined by the same sounds that fill the rooms. The hotel is adding 100 new rooms, 0 new restaurants and 0 new pools. This will make the hotel over populated when completed.

    OCCIDENTALNV, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Matt, Firstly we thank you for making our Occidental Nuevo Vallarta your choice hotel for a second visit to Riviera Nayarit, although we regret that we fell a little short of your expectations this time around. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Nelly Sánchez / General Manager

    Round Indicators
    51mickeld 02/23/2020 Friends getaway

    “Luis Robles is the best”

    Hanging out by the pool is amazing when Luis Robles is your server. He took care of us every single day we were by the pool! He was kind, professional, helpful and courteous! If every resort had more employees like Luis, very vacation in Mexico would be perfection.

    OCCIDENTALNV, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, First and foremost we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your visit to Riviera Nayarit and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Thank you for your lovely comments regarding the service you received from Luis Robles our rockstar from staff, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Cordially, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • february 24 2020
    • Vancouver, Canada
    • Family

    chrissyw66

    “Great Resort”


    Just came back from a week with family and friends. The resort is very clean and the beach is beautiful. The highlights were the wonderful staff and the food was wonderful. The negatives: construction! Our room was right beside it and it would start at 7:30 am until 8pm. You could not sleep in or have a nap if you wanted to. We got used to it but they should have given a discount or thrown in a couple of massages or something for the huge inconvenience for the people on the south side of the resort that had to be next to it. We had now warning that there would be construction noise all day. My view was of a construction site but I didn’t hang out in my room at all this trip so it made no difference to me. No balcony’s unless you were in the first floor. The staff were so happy and the service was exceptional. I’ve stayed in a lot of resorts and the staff were the best I’ve encountered ever and it really made up for the construction! A big shout out to the concierge Gabriel and the also to Luis, David, Rene and Ulisis. The bellman were also just fantastic. The staff and the beach are 5 star! We had a wonderful time and I would return to this resort after the construction is finished.


    OCCIDENTALNV, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta for your holidays in Riviera Nayarit and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We apologize for any inconvenience during your stay, please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • february 24 2020
    • Steinbach, Canada

    ASHLEEEEEEEEEEEEEEEE

    “The staff is phenomenal”


    Beautiful, well kept property. THE STAFF is amazing! Shout out to---------->>> ERICK CERNA who always makes you feel like you are part of the family, always looks for you during the day and is mindful and super thoughtfu to check on you and take care of you. hard worker! LUIS ROBLES is the man at the bar, super kind and on the ball. FERNANDO GARCIA at the pool, super kind hard worer. JORGE that runs the entertainmet- no one cleans glasses like Jorge; always kind and willing to hear your feedback with a smile! I cannot say enough about the wonderful staff here; you really feel like you are at home and safe and welcome! Cant wait to come back again! I would say my only critique is a different variety at the buffet from day to day. Also the Japanese sitdown is unreal good!! all of the staff at the japanese restaurant are amazing!! thank you!!


    OCCIDENTALNV, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Mrs. Ashley, Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. All our best, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • february 24 2020
    • Columbus

    abbalish

    “Wonderful hotel”


    Recently traveled here for 5 nights with my husband and 4 year old, booked through Costco. We loved it! We were in a room on the 3rd floor and we did actually have a small balcony - we had no issues with construction noise or music in our room, although we did travel with a white noise machine. The grounds of the hotel are very well-maintained - I saw employees constantly cleaning and touching up the landscaping. The falconer was so cool - I have never seen that at a resort before. The pool area had plenty of comfortable lounge chairs and the water always felt great. The entertainment staff did a great job with all of the activities throughout the day, and the bartenders and wait staff at the pool were excellent. The beach was the best by far of the several properties we have stayed at - wide, soft sand, shallow waters for wading, and lots of waves but not strong ones that knock you over. The beach also provides killer views of the sunset every night. We only ate at the buffet and the Mariachi grill, but I thought the food was very good with a wide variety so we did not get sick of it. My daughter LOVED the kids club with Jessica - she barely wanted to hang out with my husband and me! My only complaints are pretty minor - I do feel that free Wifi should be provided, and the AC in our room could definitely have been better. My whole family had a great time and we definitely hope to return.


    OCCIDENTALNV, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • february 23 2020

    Mattydbc

    “Disclose the renovation!”


    This was our second stay here and we are extremely frustrated and disappointed with our stay as Royal level guests. The hotel is under construction and it is impossible to sleep in the room between 6am -9pm due to concrete cutting, jack hammering and other loud construction noises. The pool has a great view of the new hotel addition and was ruined by the same sounds that fill the rooms. The hotel is adding 100 new rooms, 0 new restaurants and 0 new pools. This will make the hotel over populated when completed.


    OCCIDENTALNV, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Matt, Firstly we thank you for making our Occidental Nuevo Vallarta your choice hotel for a second visit to Riviera Nayarit, although we regret that we fell a little short of your expectations this time around. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • february 23 2020
    • Friends getaway

    51mickeld

    “Luis Robles is the best”


    Hanging out by the pool is amazing when Luis Robles is your server. He took care of us every single day we were by the pool! He was kind, professional, helpful and courteous! If every resort had more employees like Luis, very vacation in Mexico would be perfection.


    OCCIDENTALNV, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, First and foremost we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your visit to Riviera Nayarit and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Thank you for your lovely comments regarding the service you received from Luis Robles our rockstar from staff, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Cordially, Nelly Sánchez / General Manager

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