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Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5472 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

54% Complete

2957

Very good

29% Complete

1625

Average

9% Complete

504

Poor

3% Complete

213

Very poor

3% Complete

175

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    Round Indicators
    Meander447764 09/17/2019

    “Great stay”

    Had a great stay at this hotel, staff was so friendly, we felt very welcome. All the restaurants were very good, had nice anniversary dinner at the royal restaurant, Carlos and Ricardo were very friendly and attentive. Grounds are beautiful and well kept, and clean. Our first time to Mexico, good first impression, this hotel was great, everyone so friendly, really made us feel welcome.will definitely come back again, and would recommend this hotel to anyone who wants an enjoyable, relaxing vacation.viva Mexico!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel as your host for such a special day as your Anniversary, we take a lot of pleasure in making each of our guests' visits memorable, especially when it comes to special occasions. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review and your kind recommendation; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Jonpharm 09/17/2019 Family

    “Entertainment Team”

    “Will-I-am”and his team were excellent. These guys & girls put in about 13 hour shifts and still managed to smile and keep everyone happy. Great Mexican Evening of fun with lots of prizes as well. The pool volleyball was brilliant and the team made sure everyone was involved and had fun.

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, We would like to thank you for your preference in choosing our Occidental Nuevo Vallarta hotel for your holidays in Riviera Nayarit, as well as for taking the time to tell us about your recent experience among us. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    andreyauppal Vancouver, Canada. 09/16/2019 Family

    “Amazing stay”

    My family and I Stayed 5 days at the occidental after having to switch from a different resort. We wish we had stayed all seven at the occidental! From the moment you walk in we were taken care of. Every staff member that I came in contact with was super friendly and did whatever they could to make sure we had an amazing time. I felt like all the staff tried to form relationships with us by remembering our names, our favourite drinks, or how our day was. There is ample activities to do during the day, an amazing kids club as well. The food was amazing and they have a snack bar open till 1AM for late night. The Italian restaurant that they have was probably some of the best food with amazing presentation. A big thank you to our bartender Luis Gil for always having our drinks ready without having to ask, activities coordinator Daniel for keeping us laughing all day long. I can’t wait to stay here again and see everyone, and I would defiantly recommend anyone to stay here.
    Round Indicators
    rvarv Santa Cruz, California. 09/16/2019 Family

    “Good vacation”

    Nice hotel and friendly staff. The food was good. The reception staff should be faster and have more knowledge. The lounge bar was excellent and had a great view. The swimming pool was nice. The event coordinators were very friendly. My main complaint is that wifi should be free after the price we paid for the rooms! ALso, you can hear the music from the lounge bar in the rooms at night.

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience at Occidental Nuevo Vallarta hotel, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for the highlights on the quality of our cuisine, the friendliness of our staff and the comfort of our facilities. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Raquel C Houston, Texas. 09/10/2019 Family

    “25th wedding anniversary celebration”

    We were very pleased and satisfied with our anniversary party we celebrated at Occidental hotel in August of this year. Our coordinators Renata and her assistant did a marvelous job with all our needs. Our hotel stay was excellent from the food to the cleanliness of our room. The hotel staff were very attentive to all of our needs even though i had a big party group. I have to give the front desk a 10 plus with patiences and excellent customer service. Highly recommend Occidental hotel for their customer service that they provided during our stay! Looking forward to our next year vacation. Thank you... to all the staff!❤️

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Raquel, First and foremost, we would like to thank you for having chosen Occidental Nuevo Vallarta hotel as your host for such a special occasion as your 25th Wedding Anniversary, we take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, the front desk team with their kindness and professionalism, our talented team of Chefs preparing a wide variety of both local and international delicacies for each service to please all palates. Thank you again for this heartwarming review and for your kind recommendation; it would honor us immensely to have the privilege to host you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 17 2019

    Meander447764

    “Great stay”


    Had a great stay at this hotel, staff was so friendly, we felt very welcome. All the restaurants were very good, had nice anniversary dinner at the royal restaurant, Carlos and Ricardo were very friendly and attentive. Grounds are beautiful and well kept, and clean. Our first time to Mexico, good first impression, this hotel was great, everyone so friendly, really made us feel welcome.will definitely come back again, and would recommend this hotel to anyone who wants an enjoyable, relaxing vacation.viva Mexico!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel as your host for such a special day as your Anniversary, we take a lot of pleasure in making each of our guests' visits memorable, especially when it comes to special occasions. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review and your kind recommendation; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 17 2019
    • Family

    Jonpharm

    “Entertainment Team”


    “Will-I-am”and his team were excellent. These guys & girls put in about 13 hour shifts and still managed to smile and keep everyone happy. Great Mexican Evening of fun with lots of prizes as well. The pool volleyball was brilliant and the team made sure everyone was involved and had fun.


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, We would like to thank you for your preference in choosing our Occidental Nuevo Vallarta hotel for your holidays in Riviera Nayarit, as well as for taking the time to tell us about your recent experience among us. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 16 2019
    • Vancouver, Canada
    • Family

    andreyauppal

    “Amazing stay”


    My family and I Stayed 5 days at the occidental after having to switch from a different resort. We wish we had stayed all seven at the occidental! From the moment you walk in we were taken care of. Every staff member that I came in contact with was super friendly and did whatever they could to make sure we had an amazing time. I felt like all the staff tried to form relationships with us by remembering our names, our favourite drinks, or how our day was. There is ample activities to do during the day, an amazing kids club as well. The food was amazing and they have a snack bar open till 1AM for late night. The Italian restaurant that they have was probably some of the best food with amazing presentation. A big thank you to our bartender Luis Gil for always having our drinks ready without having to ask, activities coordinator Daniel for keeping us laughing all day long. I can’t wait to stay here again and see everyone, and I would defiantly recommend anyone to stay here.


    EVALUATION

    Round Indicators

    • september 16 2019
    • Santa Cruz, California
    • Family

    rvarv

    “Good vacation”


    Nice hotel and friendly staff. The food was good. The reception staff should be faster and have more knowledge. The lounge bar was excellent and had a great view. The swimming pool was nice. The event coordinators were very friendly. My main complaint is that wifi should be free after the price we paid for the rooms! ALso, you can hear the music from the lounge bar in the rooms at night.


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience at Occidental Nuevo Vallarta hotel, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for the highlights on the quality of our cuisine, the friendliness of our staff and the comfort of our facilities. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 10 2019
    • Houston, Texas
    • Family

    Raquel C

    “25th wedding anniversary celebration”


    We were very pleased and satisfied with our anniversary party we celebrated at Occidental hotel in August of this year. Our coordinators Renata and her assistant did a marvelous job with all our needs. Our hotel stay was excellent from the food to the cleanliness of our room. The hotel staff were very attentive to all of our needs even though i had a big party group. I have to give the front desk a 10 plus with patiences and excellent customer service. Highly recommend Occidental hotel for their customer service that they provided during our stay! Looking forward to our next year vacation. Thank you... to all the staff!❤️


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Raquel, First and foremost, we would like to thank you for having chosen Occidental Nuevo Vallarta hotel as your host for such a special occasion as your 25th Wedding Anniversary, we take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, the front desk team with their kindness and professionalism, our talented team of Chefs preparing a wide variety of both local and international delicacies for each service to please all palates. Thank you again for this heartwarming review and for your kind recommendation; it would honor us immensely to have the privilege to host you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

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