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Barceló Santa Cruz Contemporáneo Hotel Events

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Map and location

Rambla de Santa Cruz 116   38001 Santa Cruz de Tenerife , Islas Canarias   España  

How to get to the hotel

T + 34 922 27 15 71

santacruzcontemporaneo@occidentalhotels.com

Places of Interest

9.5 miles Tenerife–North Airport

4.4 miles Playa de las Teresitas

5.3 miles Port of Santa Cruz de Tenerife

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Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Santa Cruz Contemporáneo

4.0/5 Round Indicators
| 1661 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

34% Complete

568

Very good

36% Complete

605

Average

18% Complete

299

Poor

7% Complete

127

Very poor

3% Complete

62

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    Round Indicators
    rolandotravel Stockholm, Sweden. 01/13/2020 Friends getaway

    “Great new-year stay”

    Great new-year stay in top floor room with views over the city. Pool area unfortunately closed but excellent sun and viewing terrace on the roof. Located next to large park (García Sanabria City Park) offering lovely walks among beautiful vegetation and birds.
    See full review
    Round Indicators
    robinandrachel Province of Alicante, Spain. 12/28/2019 Couples

    “Business not pleasure”

    Although this hotel is modern clean and comfortable we found that is was more for a business trip. We stayed three days half board while waiting to go on our cruise ship. Staff was friendly and spoke English very well. Breakfast was ok apart from hot food was cold but there was a good variety. Dinner in the evening was very limited with same menu every evening sometimes not all items were available.no tourist information leaflets at all in hotel so if new to the area no information on what there is to do.
    See full review

    JoseLuisS1746, Guest Relations Manager at Occidental Santa Cruz Contemporaneo, responded to this review
     Dear Robin and Rachel, We first would like to thank you for choosing our Occidental Santa Cruz Contemporáneo hotel for your holidays in Tenerife and for sharing your review on your experience among us. We really appreciate your highlights about the comfort, cleanliness and modern style of the hotel. We also thank you for your very nice compliments towards our staff, as they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We are sure they will be very pleased to know that their efforts have been appreciated. Concerning your comment about the temperature of some breakfast items, all trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services. Nevertheless, we apologize please rest assured that your comments have been shared with the team so as to avoid receiving this kind of feedback in the future. Regarding dinner in the evening, we would like to point out that our guests have three options to choose from: our half board at the Buffet Restaurant (which follows a menu rotation that changes every day), our fixed à la carte menu at our Macusamba bar, or our 'daily menu' at Macusamba (which is also a different one every day). All in all, we sincerely lament that all these options were not properly informed to you during your stay, as we would've wished that you'd fully enjoyed our gastronomical efforts and all the great aspects that our hotel has to offer. On a different note, while it is true that the hotel is perfectly suited for business trips (since we have up to 6 conference rooms, excellent WiFi connection throughout the hotel, audiovisuals, etc.), our leisure travellers normally also appreciate the comfort, great service and central location of the hotel, where they get to spend some relaxing days getting to know the best area of Santa Cruz de Tenerife. We were very surprised to read your comment about the tourist information leaflets, as our Reception team provides maps, leaflets, and all the necessary info. to make the most of the city to any guest who requests it at our front desk. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Sincerely, Marina Zaldumbide | Adjunta a Dirección

    Round Indicators
    15Dazzle15 Worsley, United Kingdom. 12/28/2019 Couples

    “A Rising Star of a hotel! ”

    We spent a couple of nights at “San Cristobal de La Laguna” before heading over to Santa Cruz. There is a modern, direct, tram service which cost €1.70 per person (Dec 2019). We got off at “Weyler” tram stop as instructed by “google maps”. We walked for around 12 minutes (mainly uphill) through the lovely park and arrived at the hotel. On arrival to Occidental Santa Cruz Contemporaneo the first thing we noticed was the beautiful location. The hotel is situated on the “Ramble de Santa Cruz” road, just around the corner from “Parque Municipal García Sanabria”. This road has a central, tree lined, pedestrian zone which is great for leisure activities! We liked to walk down and into the promenade along the seafront where cruise ships can be seen when docked. The hotel check in process was a little slow and to be fair we arrived early (1pm) and had to wait for around 20 minutes as only one person was on the reception desk. However, another person did come along after a while to help things along. Although I completed a “pre-check in form” earlier that morning it did not seem to have arrived on the hotel system? The check in had to be completed in full which took more time. Ah well; I have patience :) We were rewarded with an early check in as the room was ready early! We booked direct with Barcelo hotels. Our room was a suite; it was very spacious and lovely with a massive, super king sized bed, plenty of cloths storage and a dazzling bathroom with jacuzzi bath and separate “rain shower”! The room, situated on the top floor of the hotel (level 7), was further enhanced by, not 1, but 2 terraces! Terrace 1 faced Northwest with mountain views and a view of Ramble road and the Grand Mencey hotel. Terrace 2 faced Southeast with views of the sea, port and city. Awesome sunrises too! The sun was on terrace 2 from around 09.30 until 14.30. (December). No doubt in high season there is plenty more sun available & to be worshipped, if desired! Additionally, there is a central roof top terrace for sunbathing which is available for all guests. The facilities of this room gave us confidence, convenience and comfort; we loved it! House keeping was excellent on the whole. The room was always clean, replenished, fresh and tidy. We had one incident which was quickly remedied when we reported it. We chose b&b board basis. The breakfast was “buffet” style & for us it was plentiful. I really like the Spanish tomato toast of “pan con tomate” and the cured ham too.....In general the service at breakfast was good. “Rafael” and the team work really hard to keep everything organised and replenished! I kept forgetting this is a 3 star hotel and to be fair, it is an excellent 3 star+! The hotel has some of the best restaurants on TripAdvisor close by including, “Etereo by Pedro Nel.” Beautiful food, vino and a very warm and friendly service. Lots of restaurant options for dinner! The bar area was a nice place to be. There is an outside terrace which was great too; sat out overlooking Rambla road! Once we got settled in, the staff were really friendly. I really enjoyed my chats with Francisco and his female colleagues. Rafael too who seems to be everywhere in the hotel! :-) This hotel is a rising star and it has to be said, the star during our visit was the lovely lady, “Marina” who engaged with us with a smile from the second day of arrival through to the last. A professional Manager who listened and took on board our comments for “what went well” & “even better if”! Including, “a rooftop gym” would be nice :-) Thank you to you Marina for making a real difference! Also to the team; we really enjoyed our stay! Until next time, adios!
    See full review
    Round Indicators
    Freedom642197 10/30/2019 Friends getaway

    “very good value for moneyץ”

    comfortable room with a very good breakfast. the room is a little bit small BUT the bad was very comfortable, and the breakfast was very good. it is a very good business hotel for adults, Not good for children.
    See full review
    Round Indicators
    martindalefamily Santa Cruz de Tenerife, Spain. 09/28/2019 Couples

    “Excellent city hotel”

    Great location with walking distance to shopping, cafes, bars and restaurants. Very relaxing atmosphere within the hotel and the bar. Good service from all staff. We were made to feel very welcome as usual.
    See full review

    Escape717331, Manager at Occidental Santa Cruz Contemporaneo, responded to this review
     Dear Martin Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Santa Cruz. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

    EVALUATION

    Round Indicators
    • january 13 2020
    • Stockholm, Sweden
    • Friends getaway

    rolandotravel

    “Great new-year stay”

    Great new-year stay in top floor room with views over the city. Pool area unfortunately closed but excellent sun and viewing terrace on the roof. Located next to large park (García Sanabria City Park) offering lovely walks among beautiful vegetation and birds.

    EVALUATION

    Round Indicators
    • december 28 2019
    • Province of Alicante, Spain
    • Couples

    robinandrachel

    “Business not pleasure”

    Although this hotel is modern clean and comfortable we found that is was more for a business trip. We stayed three days half board while waiting to go on our cruise ship. Staff was friendly and spoke English very well. Breakfast was ok apart from hot food was cold but there was a good variety. Dinner in the evening was very limited with same menu every evening sometimes not all items were available.no tourist information leaflets at all in hotel so if new to the area no information on what there is to do.

    The hotel has answered

    JoseLuisS1746, Guest Relations Manager at Occidental Santa Cruz Contemporaneo, responded to this review
    Dear Robin and Rachel, We first would like to thank you for choosing our Occidental Santa Cruz Contemporáneo hotel for your holidays in Tenerife and for sharing your review on your experience among us. We really appreciate your highlights about the comfort, cleanliness and modern style of the hotel. We also thank you for your very nice compliments towards our staff, as they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We are sure they will be very pleased to know that their efforts have been appreciated. Concerning your comment about the temperature of some breakfast items, all trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services. Nevertheless, we apologize please rest assured that your comments have been shared with the team so as to avoid receiving this kind of feedback in the future. Regarding dinner in the evening, we would like to point out that our guests have three options to choose from: our half board at the Buffet Restaurant (which follows a menu rotation that changes every day), our fixed à la carte menu at our Macusamba bar, or our 'daily menu' at Macusamba (which is also a different one every day). All in all, we sincerely lament that all these options were not properly informed to you during your stay, as we would've wished that you'd fully enjoyed our gastronomical efforts and all the great aspects that our hotel has to offer. On a different note, while it is true that the hotel is perfectly suited for business trips (since we have up to 6 conference rooms, excellent WiFi connection throughout the hotel, audiovisuals, etc.), our leisure travellers normally also appreciate the comfort, great service and central location of the hotel, where they get to spend some relaxing days getting to know the best area of Santa Cruz de Tenerife. We were very surprised to read your comment about the tourist information leaflets, as our Reception team provides maps, leaflets, and all the necessary info. to make the most of the city to any guest who requests it at our front desk. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Sincerely, Marina Zaldumbide | Adjunta a Dirección

    EVALUATION

    Round Indicators
    • december 28 2019
    • Worsley, United Kingdom
    • Couples

    15Dazzle15

    “A Rising Star of a hotel! ”

    We spent a couple of nights at “San Cristobal de La Laguna” before heading over to Santa Cruz. There is a modern, direct, tram service which cost €1.70 per person (Dec 2019). We got off at “Weyler” tram stop as instructed by “google maps”. We walked for around 12 minutes (mainly uphill) through the lovely park and arrived at the hotel. On arrival to Occidental Santa Cruz Contemporaneo the first thing we noticed was the beautiful location. The hotel is situated on the “Ramble de Santa Cruz” road, just around the corner from “Parque Municipal García Sanabria”. This road has a central, tree lined, pedestrian zone which is great for leisure activities! We liked to walk down and into the promenade along the seafront where cruise ships can be seen when docked. The hotel check in process was a little slow and to be fair we arrived early (1pm) and had to wait for around 20 minutes as only one person was on the reception desk. However, another person did come along after a while to help things along. Although I completed a “pre-check in form” earlier that morning it did not seem to have arrived on the hotel system? The check in had to be completed in full which took more time. Ah well; I have patience :) We were rewarded with an early check in as the room was ready early! We booked direct with Barcelo hotels. Our room was a suite; it was very spacious and lovely with a massive, super king sized bed, plenty of cloths storage and a dazzling bathroom with jacuzzi bath and separate “rain shower”! The room, situated on the top floor of the hotel (level 7), was further enhanced by, not 1, but 2 terraces! Terrace 1 faced Northwest with mountain views and a view of Ramble road and the Grand Mencey hotel. Terrace 2 faced Southeast with views of the sea, port and city. Awesome sunrises too! The sun was on terrace 2 from around 09.30 until 14.30. (December). No doubt in high season there is plenty more sun available & to be worshipped, if desired! Additionally, there is a central roof top terrace for sunbathing which is available for all guests. The facilities of this room gave us confidence, convenience and comfort; we loved it! House keeping was excellent on the whole. The room was always clean, replenished, fresh and tidy. We had one incident which was quickly remedied when we reported it. We chose b&b board basis. The breakfast was “buffet” style & for us it was plentiful. I really like the Spanish tomato toast of “pan con tomate” and the cured ham too.....In general the service at breakfast was good. “Rafael” and the team work really hard to keep everything organised and replenished! I kept forgetting this is a 3 star hotel and to be fair, it is an excellent 3 star+! The hotel has some of the best restaurants on TripAdvisor close by including, “Etereo by Pedro Nel.” Beautiful food, vino and a very warm and friendly service. Lots of restaurant options for dinner! The bar area was a nice place to be. There is an outside terrace which was great too; sat out overlooking Rambla road! Once we got settled in, the staff were really friendly. I really enjoyed my chats with Francisco and his female colleagues. Rafael too who seems to be everywhere in the hotel! :-) This hotel is a rising star and it has to be said, the star during our visit was the lovely lady, “Marina” who engaged with us with a smile from the second day of arrival through to the last. A professional Manager who listened and took on board our comments for “what went well” & “even better if”! Including, “a rooftop gym” would be nice :-) Thank you to you Marina for making a real difference! Also to the team; we really enjoyed our stay! Until next time, adios!

    EVALUATION

    Round Indicators
    • october 30 2019
    • Friends getaway

    Freedom642197

    “very good value for moneyץ”

    comfortable room with a very good breakfast. the room is a little bit small BUT the bad was very comfortable, and the breakfast was very good. it is a very good business hotel for adults, Not good for children.

    EVALUATION

    Round Indicators
    • september 28 2019
    • Santa Cruz de Tenerife, Spain
    • Couples

    martindalefamily

    “Excellent city hotel”

    Great location with walking distance to shopping, cafes, bars and restaurants. Very relaxing atmosphere within the hotel and the bar. Good service from all staff. We were made to feel very welcome as usual.

    The hotel has answered

    Escape717331, Manager at Occidental Santa Cruz Contemporaneo, responded to this review
    Dear Martin Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Santa Cruz. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Manuel R. Pérez Hotel Manager Assistant

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