Facilities at the Occidental Madrid Este hotel
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Map and location

Julian Camarillo, 19-21   28037 Madrid ,   España  


Places of Interest

8 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Madrid Este

4.5/5 Round Indicators
| 1044 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

50% Complete

527

Very good

37% Complete

394

Average

7% Complete

77

Poor

2% Complete

26

Very poor

1% Complete

20

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    Round Indicators
    Departure06414084600 06/15/2019 Business

    “a very good hotel in Madrid”

    The location was perfect for my needs, close to CSIC where I was affiliated as a visiting scholar. The room was very comfortable, but I think it can be better if it includes supplies for making tea/coffee in the room. Another point is that the full buffet in bereakfast was too expensive (12 euros). The hotel is close to the supermarket. Fairly close to the metro station. The staff was super-friendly and helpful and I really had an excellent time there. The wi-fi connectivity was flawless. There were no channels in English in the TV! On the other hand, the hotel provides fruit, cakes and cold drinks at 17:00 in the lobby, free of charge.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Madrid Este Hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    Round Indicators
    Happiness12815262660 Manama, Bahrain. 06/03/2019 Family

    “Champions Leage Final”

    Nice hotel outside the city. Quite location but easy to get to from both the airport and city. The staff were excellent and very friendly could not fault them. It’s in a residential/ business area so not much to see but a short walk from the metro and also lots of taxis not far away. If you want to see Madrid but don’t want the noise of the city this is a good value option. Rooms and clean and modern. My only niggle was there was no tea or coffee making facilities in the room.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Madrid Este hotel and are delighted to read that we were able to match your expectations. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    Round Indicators
    iansN5161EK Peterborough, United Kingdom. 06/01/2019 Family

    “Great hotel for a city break.”

    Stayed here for three nights in a family 2x2 room. Really nice little set-up with two bedrooms, two bathrooms and a lockable door leading into the hotel corridor. 10 minute walk to nearest metro station to take you into the centre. Rooms were of a good standard and very clean. The hotel sent an email after one night to ask for a star rating and with a comments box. Suggested that a kettle could maybe be provided in the room thinking it might be taken as something for the future; the next day a kettle with mugs, tea, coffee etc had been left in the room with a fruit and brownie platter!! Can’t argue with that service! Would definitely stay again!

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Madrid Este hotel with us and Tripadvisor readers. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. I went ahead and shared your review with our team so they could get a sense of the impact they are having with our guests thus far and everyone was excited to hear your lovely remarks. We hope that your experience at our establishment will create many fond memories for you to look back on. Best regards, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    Round Indicators
    Trail19863949593 Amsterdam, The Netherlands. 05/05/2019 Business

    “Business stay”

    Hotel is well maintained. In fact they are so good that you don’t feel like going out of the room. Highly recommend. It is well connected with bus services though metro is 10 mins walk. I thoroughly enjoyed my stay here

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We also would like to thank you for pointing out the maintained of our hotel as we always strive to ensure the best pricing for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours faithfully, Félix López Pérez General Manager BarceloStories @barcelohotelsresorts

    Round Indicators
    daniel_wojcik Krakow, Poland. 04/22/2019 Business

    “Good stay”

    Clean room, comfortable bed. Taste breakfast. Room has effective electrically controlled curtain against the sun. Effective air conditioning. Some equipment needs to be repaired - shelves in wardrobe. TV did not always turn on.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, Thank you for your excellent review and we hope to see you in a proper future. Best wishes, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • june 15 2019
    • Business

    Departure06414084600

    “a very good hotel in Madrid”


    The location was perfect for my needs, close to CSIC where I was affiliated as a visiting scholar. The room was very comfortable, but I think it can be better if it includes supplies for making tea/coffee in the room. Another point is that the full buffet in bereakfast was too expensive (12 euros). The hotel is close to the supermarket. Fairly close to the metro station. The staff was super-friendly and helpful and I really had an excellent time there. The wi-fi connectivity was flawless. There were no channels in English in the TV! On the other hand, the hotel provides fruit, cakes and cold drinks at 17:00 in the lobby, free of charge.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Madrid Este Hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • june 3 2019
    • Manama, Bahrain
    • Family

    Happiness12815262660

    “Champions Leage Final”


    Nice hotel outside the city. Quite location but easy to get to from both the airport and city. The staff were excellent and very friendly could not fault them. It’s in a residential/ business area so not much to see but a short walk from the metro and also lots of taxis not far away. If you want to see Madrid but don’t want the noise of the city this is a good value option. Rooms and clean and modern. My only niggle was there was no tea or coffee making facilities in the room.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Madrid Este hotel and are delighted to read that we were able to match your expectations. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • june 1 2019
    • Peterborough, United Kingdom
    • Family

    iansN5161EK

    “Great hotel for a city break.”


    Stayed here for three nights in a family 2x2 room. Really nice little set-up with two bedrooms, two bathrooms and a lockable door leading into the hotel corridor. 10 minute walk to nearest metro station to take you into the centre. Rooms were of a good standard and very clean. The hotel sent an email after one night to ask for a star rating and with a comments box. Suggested that a kettle could maybe be provided in the room thinking it might be taken as something for the future; the next day a kettle with mugs, tea, coffee etc had been left in the room with a fruit and brownie platter!! Can’t argue with that service! Would definitely stay again!


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Madrid Este hotel with us and Tripadvisor readers. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. I went ahead and shared your review with our team so they could get a sense of the impact they are having with our guests thus far and everyone was excited to hear your lovely remarks. We hope that your experience at our establishment will create many fond memories for you to look back on. Best regards, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • may 5 2019
    • Amsterdam, The Netherlands
    • Business

    Trail19863949593

    “Business stay”


    Hotel is well maintained. In fact they are so good that you don’t feel like going out of the room. Highly recommend. It is well connected with bus services though metro is 10 mins walk. I thoroughly enjoyed my stay here


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We also would like to thank you for pointing out the maintained of our hotel as we always strive to ensure the best pricing for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours faithfully, Félix López Pérez General Manager BarceloStories @barcelohotelsresorts

    EVALUATION

    Round Indicators

    • april 22 2019
    • Krakow, Poland
    • Business

    daniel_wojcik

    “Good stay”


    Clean room, comfortable bed. Taste breakfast. Room has effective electrically controlled curtain against the sun. Effective air conditioning. Some equipment needs to be repaired - shelves in wardrobe. TV did not always turn on.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, Thank you for your excellent review and we hope to see you in a proper future. Best wishes, Marina Solanas Montero Deputy Manager #BarceloStories @barcelohotelsresorts

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