Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

Barceló Hotel Pool  Royal Hideaway Playacar Resort
Premios y Reconocimientos

Prizes and Awards

;
map

Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Points of Interest

37.5 mi Cancún International Airport 

10 min. Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6338 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

73% Complete

4630

Very good

16% Complete

1068

Average

5% Complete

368

Poor

2% Complete

167

Very poor

1% Complete

105

Filter by

Sort by

    Round Indicators
    Kginva Washington DC, District of Columbia. 09/13/2019

    “Like a Comfortable Pair of Shoes”

    Let me put it this way: This was our 7th time staying at the Royal Hideaway Playacar and we are already planning our 8th! So, do you think we like staying there? Absolutely! It is the only resort that we know of where people return over and over again! With it's beautiful beach, amazing staff, and great food, we have not found anything better then the Royal Hideaway! While it's not for everyone, many people find it too quiet we and others love it. But before I forget I need to do some shout outs to some members of the staff at the Royal Hideaway. First, is to our amazing concierge: Agustin, you are great! We have have had a bunch of very good concierges at the Royal Hideaway and other resorts, but you were up there with the best! Christian, who manages the Deck for breakfast & lunch: your customer service beats none! The little things you do...WOW!!!! You should teach customer service on the college level!!! Guadalupe, whatever you pay Christian, its not enough! You need to double it! The recreation staff at the Main Pool: especially Jonathan, Carlos and Pattsy: what an amazing crew! They are a great team that make you feel at home and part of the Royal Hideaway family! And, finally the crew at Spices: Abimael, Alan and the manager Javier, thank you for teaching us about Mezcal and turning us on to Mexican coffee. You are a great group! And, to all the maids, grounds crew, every else who works at the Royal Hideaway especially the bell hops at the front, you all do a great job and we which we could thank you all!
    Round Indicators
    VistaCayResortbyORR Orlando, Florida. 09/10/2019

    “Beautiful resort, relaxing, great staff”

    We booked at Royal Hideaway last minute when our cruise was cancelled because of Hurricane Dorian. This was just as good as the cruise! We had an amazing time but if you are looking for a more "party friendly" resort this may not be the place for you. We loved Karen and Santiago at the pool/breakfast buffet restaurant plus the bartenders at Allegria were amazing. Our concierge Ricardo was very helpful as well. Make sure you tip at all inclusives! The service is good but tipping a bit will make your experience even better.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear VistaCayResortbyORR: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    YvonneRosB Nuremberg, Germany. 09/10/2019 Couples

    “Great stay and we will be back!”

    We stayed for 2 weeks at the hotel. The hotel was in a great location directly at the beach and close too downtown Playa del Carmen, about 10 minutes drive(120 pesos for the taxi) or a 30 minute walk. Service at the Hotel is amazing. Everywhere you go you have someone ready to help you with anything. The Pool waiters were all very friendly and fast. Our waiter, Genaro Ek was always there too give us our drinks and food! The Entertainment Team at the pool were so much fun and did a great job ! Carlos, Jonathan, Patsy and Merci We already miss them 😂❤ Each house has it's own Concierge, which are there to make your reservations and help you with anything. Our concierge, Carla was so helpful and ready too assist us with anything! There are 5 a la carte restaurants: Grill, Spices, Ventanas, Palazzo and Azia Grill and spices are casual clothing and the rest is formal so don't forget formal clothing(long pants for men and no sneakers) All very good and our favourite was Ventanas and Spices. Next time that we visit Mexico we will 100% go too Royal Hideaway! Great place!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear YvvoneRosB: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    justind0an 09/10/2019 Family

    “Family Vacation”

    This hotel is amazing. We traveled with a very large group, and the staff was more than accommodating. We never once had any problems with any of the staff members. Our family has stayed at multiple resorts, and this is by far the best one we have stayed at. The food is amazing, and the staff is extremely attentive. I recommend this hotel to anyone who is in need of a relaxing getaway. I hope to come back soon!!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Justind0an: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    J4144RRanthonyj 09/09/2019 Family

    “Royal hideaway ”

    Been to royal hideaway playacar twice, I will recommend it to anyone that likes to enjoy life. The employees are extremely courteous from the gardners to the Managers. Every guest is threated like royal.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear J4144RRanthonyj: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • september 13 2019
    • Washington DC, District of Columbia

    Kginva

    “Like a Comfortable Pair of Shoes”


    Let me put it this way: This was our 7th time staying at the Royal Hideaway Playacar and we are already planning our 8th! So, do you think we like staying there? Absolutely! It is the only resort that we know of where people return over and over again! With it's beautiful beach, amazing staff, and great food, we have not found anything better then the Royal Hideaway! While it's not for everyone, many people find it too quiet we and others love it. But before I forget I need to do some shout outs to some members of the staff at the Royal Hideaway. First, is to our amazing concierge: Agustin, you are great! We have have had a bunch of very good concierges at the Royal Hideaway and other resorts, but you were up there with the best! Christian, who manages the Deck for breakfast & lunch: your customer service beats none! The little things you do...WOW!!!! You should teach customer service on the college level!!! Guadalupe, whatever you pay Christian, its not enough! You need to double it! The recreation staff at the Main Pool: especially Jonathan, Carlos and Pattsy: what an amazing crew! They are a great team that make you feel at home and part of the Royal Hideaway family! And, finally the crew at Spices: Abimael, Alan and the manager Javier, thank you for teaching us about Mezcal and turning us on to Mexican coffee. You are a great group! And, to all the maids, grounds crew, every else who works at the Royal Hideaway especially the bell hops at the front, you all do a great job and we which we could thank you all!


    EVALUATION

    Round Indicators

    • september 10 2019
    • Orlando, Florida

    VistaCayResortbyORR

    “Beautiful resort, relaxing, great staff”


    We booked at Royal Hideaway last minute when our cruise was cancelled because of Hurricane Dorian. This was just as good as the cruise! We had an amazing time but if you are looking for a more "party friendly" resort this may not be the place for you. We loved Karen and Santiago at the pool/breakfast buffet restaurant plus the bartenders at Allegria were amazing. Our concierge Ricardo was very helpful as well. Make sure you tip at all inclusives! The service is good but tipping a bit will make your experience even better.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear VistaCayResortbyORR: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • september 10 2019
    • Nuremberg, Germany
    • Couples

    YvonneRosB

    “Great stay and we will be back!”


    We stayed for 2 weeks at the hotel. The hotel was in a great location directly at the beach and close too downtown Playa del Carmen, about 10 minutes drive(120 pesos for the taxi) or a 30 minute walk. Service at the Hotel is amazing. Everywhere you go you have someone ready to help you with anything. The Pool waiters were all very friendly and fast. Our waiter, Genaro Ek was always there too give us our drinks and food! The Entertainment Team at the pool were so much fun and did a great job ! Carlos, Jonathan, Patsy and Merci We already miss them 😂❤ Each house has it's own Concierge, which are there to make your reservations and help you with anything. Our concierge, Carla was so helpful and ready too assist us with anything! There are 5 a la carte restaurants: Grill, Spices, Ventanas, Palazzo and Azia Grill and spices are casual clothing and the rest is formal so don't forget formal clothing(long pants for men and no sneakers) All very good and our favourite was Ventanas and Spices. Next time that we visit Mexico we will 100% go too Royal Hideaway! Great place!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear YvvoneRosB: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • september 10 2019
    • Family

    justind0an

    “Family Vacation”


    This hotel is amazing. We traveled with a very large group, and the staff was more than accommodating. We never once had any problems with any of the staff members. Our family has stayed at multiple resorts, and this is by far the best one we have stayed at. The food is amazing, and the staff is extremely attentive. I recommend this hotel to anyone who is in need of a relaxing getaway. I hope to come back soon!!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Justind0an: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • september 9 2019
    • Family

    J4144RRanthonyj

    “Royal hideaway ”


    Been to royal hideaway playacar twice, I will recommend it to anyone that likes to enjoy life. The employees are extremely courteous from the gardners to the Managers. Every guest is threated like royal.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear J4144RRanthonyj: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Close 

    Back Find a hotel

    Hotels in Cuba

    Select Cuba

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Hungria

    Select Hungria

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z