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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Points of Interest

37.5 mi Cancún International Airport 

10 min. Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6659 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

72% Complete

4829

Very good

17% Complete

1133

Average

5% Complete

399

Poor

2% Complete

184

Very poor

1% Complete

114

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    Round Indicators
    ringo232 01/23/2020

    “Wonderful vacation spot”

    This is our 3rd time at this resort and it's just great. We love the rooms, very large and the room amenities are top-notch. The staff in all the restaurants are friendly and accommodating to all your personal needs. The pool staff is friendly and helpful if you need an umbrella or extra towels. The bar staff at the pool is great also. Carlos, a bellboy was helpful with the luggage. He always is in a good mood and a great representative for the hotel. Highly recommended, we'll be back.
    Round Indicators
    SaFe8 01/23/2020 Family

    “Fabulous Resort”

    We visited Dec 30 to Jan 7 and enjoyed every day of our stay. From breakfast with a view of the beach to volleyball on the beach and aqua gym in the nice infinity pool. What makes this place special are the fantastic people who work there, especially the restaurant staff and Carlos, Mercy and Jonathan from the activity team! Great entertainment in the evening as well, especially the Elvis show! He’s a great performer and the dancers made sure everyone was dancing by the end of the show. Would recommend the Royal hideaway to adults of all ages, doesn’t matter if you’re 18 or 80, there is something for everyone.
    Round Indicators
    831dont 01/22/2020

    “The real facts for review readers”

    We spent January 16-21st at Royal Hideaway. There were 4 in our party and we all had different highlights from our trip. We like vacationing at high end places so we are pretty picky in our desires, after all, paying high dollar, you should be very picky. Here are the Pros: 1. Beautiful Beach 2. Close to the city to ride bikes or walk, felt very safe at all times outside of the resort. Do the bike tour they offer. 3. Restaurant dinners are great, especially the French/Mediterranean one. We made our reservations 1 week out, so we had no problems. If you have to eat late, go to the grill restaurant/buffet that stays open till 5:30 and enjoy........you are on vacation....don't stress about it. 4. Rooms are very nice, room service is 1st class, beds are comfy. 5. Staff and servers are very friendly and hard working. They are always moving and doing. 6. Pop up lunches by the pool were delicious and creative. 7. We left after the noon check out and they allowed us to shower at the SPA which was perfect and allowed a few more hours at the resort CONS: 1. Pools and "warm" tubs not very clean. The main pool was cloudy and the only "warm" tub was slimy on the walls and uninviting. 2. The grounds lack an eye for detail. Management should walk through the property and note all the minor things that need attention. That is the difference in 4 star and 5 star. Was it nice, yes, was it "wow".....no. 3. Drinks were hit or miss in flavor. I never knew it was so hard to get a pina colada sweet and yummy.........but it was a real struggle for them. Only 1 bar for the beach and pools. 4. This is a very quiet resort, not much music, and nothing happening after 10pm. I would say average age is 55+. If you are under 40, this place is NOT for you. Would we return, probably not, because we experienced better at Valentin Imperial in the Riveria Maya. Once you have experienced a better resort, it's hard to be happy with a resort that doesn't have 5 star details.
    Round Indicators
    Emily230230 Chattanooga, Tennessee. 01/21/2020

    “Excellent Stay!”

    My (now) fiance and I stayed for 5 days over New Years Eve. We loved almost every aspect of our entire stay. The few parts that could improve: -Our villa butler (concierge) was not overly helpful and scheduled several dinners for wrong nights (the appropriate date but in 2019 not 2020) so when arriving at the restaurants, no reservations were there. -This was made up for by restaurant staff being extremely understanding and still allowing us to eat at the times we had planned -The room had a musty/moldy smell -The shower was quite small Overall, these did not significantly impact our stay and we would definitely return. Some of the best parts were the incredibly friendly and helpful staff and the food quality at all restaurants!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mrs. Emily, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    jorebel Birmingham, Alabama. 01/21/2020

    “Buyer Beware”

    We paid for luxury rooms with 2 Queens in 2 of the rooms. That is not what we got! We got rooms with King size bed. Upon complaint, the hotel put another bed in the room and we had to wa=ok out onto the terrace to get around it. I chose this property because my granddaughter loves sailing and they advertised that sailing was on property. The hotel had one sailboat which needed repairs and we couldn’t sail the whole time we were there. I asked if we could perhaps use a sailboat from an adjacent property and was told we would have to pay for it.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mr. Jorebel, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • january 23 2020

    ringo232

    “Wonderful vacation spot”


    This is our 3rd time at this resort and it's just great. We love the rooms, very large and the room amenities are top-notch. The staff in all the restaurants are friendly and accommodating to all your personal needs. The pool staff is friendly and helpful if you need an umbrella or extra towels. The bar staff at the pool is great also. Carlos, a bellboy was helpful with the luggage. He always is in a good mood and a great representative for the hotel. Highly recommended, we'll be back.


    EVALUATION

    Round Indicators

    • january 23 2020
    • Family

    SaFe8

    “Fabulous Resort”


    We visited Dec 30 to Jan 7 and enjoyed every day of our stay. From breakfast with a view of the beach to volleyball on the beach and aqua gym in the nice infinity pool. What makes this place special are the fantastic people who work there, especially the restaurant staff and Carlos, Mercy and Jonathan from the activity team! Great entertainment in the evening as well, especially the Elvis show! He’s a great performer and the dancers made sure everyone was dancing by the end of the show. Would recommend the Royal hideaway to adults of all ages, doesn’t matter if you’re 18 or 80, there is something for everyone.


    EVALUATION

    Round Indicators

    • january 22 2020

    831dont

    “The real facts for review readers”


    We spent January 16-21st at Royal Hideaway. There were 4 in our party and we all had different highlights from our trip. We like vacationing at high end places so we are pretty picky in our desires, after all, paying high dollar, you should be very picky. Here are the Pros: 1. Beautiful Beach 2. Close to the city to ride bikes or walk, felt very safe at all times outside of the resort. Do the bike tour they offer. 3. Restaurant dinners are great, especially the French/Mediterranean one. We made our reservations 1 week out, so we had no problems. If you have to eat late, go to the grill restaurant/buffet that stays open till 5:30 and enjoy........you are on vacation....don't stress about it. 4. Rooms are very nice, room service is 1st class, beds are comfy. 5. Staff and servers are very friendly and hard working. They are always moving and doing. 6. Pop up lunches by the pool were delicious and creative. 7. We left after the noon check out and they allowed us to shower at the SPA which was perfect and allowed a few more hours at the resort CONS: 1. Pools and "warm" tubs not very clean. The main pool was cloudy and the only "warm" tub was slimy on the walls and uninviting. 2. The grounds lack an eye for detail. Management should walk through the property and note all the minor things that need attention. That is the difference in 4 star and 5 star. Was it nice, yes, was it "wow".....no. 3. Drinks were hit or miss in flavor. I never knew it was so hard to get a pina colada sweet and yummy.........but it was a real struggle for them. Only 1 bar for the beach and pools. 4. This is a very quiet resort, not much music, and nothing happening after 10pm. I would say average age is 55+. If you are under 40, this place is NOT for you. Would we return, probably not, because we experienced better at Valentin Imperial in the Riveria Maya. Once you have experienced a better resort, it's hard to be happy with a resort that doesn't have 5 star details.


    EVALUATION

    Round Indicators

    • january 21 2020
    • Chattanooga, Tennessee

    Emily230230

    “Excellent Stay!”


    My (now) fiance and I stayed for 5 days over New Years Eve. We loved almost every aspect of our entire stay. The few parts that could improve: -Our villa butler (concierge) was not overly helpful and scheduled several dinners for wrong nights (the appropriate date but in 2019 not 2020) so when arriving at the restaurants, no reservations were there. -This was made up for by restaurant staff being extremely understanding and still allowing us to eat at the times we had planned -The room had a musty/moldy smell -The shower was quite small Overall, these did not significantly impact our stay and we would definitely return. Some of the best parts were the incredibly friendly and helpful staff and the food quality at all restaurants!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mrs. Emily, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • january 21 2020
    • Birmingham, Alabama

    jorebel

    “Buyer Beware”


    We paid for luxury rooms with 2 Queens in 2 of the rooms. That is not what we got! We got rooms with King size bed. Upon complaint, the hotel put another bed in the room and we had to wa=ok out onto the terrace to get around it. I chose this property because my granddaughter loves sailing and they advertised that sailing was on property. The hotel had one sailboat which needed repairs and we couldn’t sail the whole time we were there. I asked if we could perhaps use a sailboat from an adjacent property and was told we would have to pay for it.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mr. Jorebel, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

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