Your COVID test at the hotel
Speed and convenience for your return home. We offer you this service at the best price.
TRAVEL WITH MAXIMUM SAFETY
New protocols and reinforcement measures that comply with WHO recommendations.
FAQs
We will respond to any questions concerning your booking or the safety of our hotels.
Our commitment: that you’ll enjoy your stay with peace of mind
We Care About You, Barceló Hotel Group’s concept of health and safety.
Our own seal that represents and guarantees all our experience and research in health, safety and hygiene, adapted to the new situation.
A programme with new protocols and reinforcement measures that complies with WHO recommendations, as well as those of international organisations such as the WTTC (World Travel & Tourism Council), and governmental institutions in each country in which we operate.
Get ready for your return home
Before going back home, remember that some destinations require a COVID test certificate. Therefore, in collaboration with the laboratories, we can offer you the possibility of getting a COVID test at our hotels.
Your COVID test in the hotel
Request your COVID test at the hotel reception before 11 a.m. Depending on the collaborating centre, you will either be provided with a test kit or the health professionals will visit your hotel.
Receive your certificate
Once you have completed the test, you will receive an email or SMS within 24 hours with the results and valid certificate so you can return home without restrictions. You will need to download it to present during your trip.
Centres collaborating with our hotels
- Eurofins/Megalab: Available at hotels in mainland Spain.
Price: PCR €85
- CIMA20 Laboratory: Available at Occidental Playa de Palma hotel
Price: PCR €60
- Medical Center Heramed Royal Beach hotel
Price: PCR €46 / Antigen €25
- Cihangirlab Test Center Barceló Istanbul and Occidental Taksim hotels
Price: PCR €25
This is how we guarantee a healthy experience at our hotels
- Reception
- Room
- Cuisine
- Meeting rooms
- Wellness
- Entertainment
Disinfecting footwear and baggage
Hand sanitising stations
Safe distance and directional signage
Digital check-in & check-out*
(*) At hotels with the available technology
COVID test service at the hotel reception
Room key on your mobile*
(*) At hotels with the available technology
Digital communication
Express check-out
Deep key disinfection
Reinforcement of cleaning and sterilising protocols
Increased natural ventilation time.
Digital communication via Barceló APP.
Reduction of decorative elements.
Reduction of stationery and confectionery items
Reinforcement of cleaning and sterilising protocols
Sealed supplementary textiles (blanket, quilt)
Sealed TV and AC remotes.
À la carte mini bar service.
Exclusive set of cleaning material per room.
Complimentary disinfection of most commonly used surfaces and objects.
Use of hospital cleaning products.
Flexible cleaning service for safety: room, sheets and towels.
Restaurant service adapted to guests and with additional safety measures.
Hand sanitising stations
Signage to direct guests
The buffet service includes show cooking, individual presentation of food and a change of tongs every 15 minutes.
Additional partitioning and sneeze guards in all areas of the buffet.
Tongs changed every 15 minutes at the buffet
Compulsory to wear a mask at all times except at the table
Continuous supervision of measures.
Flexible service options: Room service, Grab & go.
Control of room capacity.
Signage in check-in and check-out areas.
Seating protocol.
Contactless payment.
Room layout adapted to safety distances.
Table set-up adapted for safety purposes.
Individual paper tablecloth.
Individual paper napkin
QR code to access menus.
Signage in check-in and check-out areas.
Condiments in individual sachets.
Newly designed signage, according to regulations.
Adapted room layout.
Monitoring of directional flows in the entry and exit of guests attending other events.
Redistribution of seats, according to m2.
Scheduling of coffee break, lunch and dinner shifts.
Digital meeting experience via Barceló App: scheduling, information, streaming of meetings.
Gel stations.
Coffee break: single-format food.
Mask and gel at the disposal for guests in the function rooms and communal areas, upon request.
Signage for the management of capacity, flows, seating and safety distances.
Safety signage.
Elimination of waiting rooms.
Adapted set-up in rest areas, reception and booths.
Digital menu.
Gel stations.
List of treatments adapted to regulations for your safety
List of treatments adapted to regulations for your safety
Mask use compulsory.
Control of room capacity.
Optimisation of opening hours.
Directional signage for guests.
Supply of individual bag with towel, flip flops and cap.
Management of capacities and distances at the swimming pool.
Reinforcement of cleaning and disinfection protocols.
Compulsory use of a towel on the sun loungers.
Activity programmes adapted to regulations for safety.
Capacity management.
Booking of activities via App.
Safety signage.
Spaces and equipment cleaned and disinfected between use.
Air circulation and natural ventilation.
Mask use compulsory.
Gel stations.
Management of capacity and booking via the Barceló app.
Disinfection of machines.
Towel and mask use compulsory.
Towel and mask use compulsory.
Gel stations.
We Care About You 65+
All the We Care About You measures plus:
Personalised monitoring and attention by the hotel team.
Priority in assigning rooms with easy access and close to the hotel’s main services.
Food:
- Healthy option available in the hotel restaurants
- Priority assignment to tables with easy access and with better natural ventilation.
Priority room service requests
Priority assignment of sunloungers with easy access
Adapted entertainment programme, prioritising activities in outdoor areas, small groups and avoiding the exchange of equipment: digital bingo, screen-based challenge competitions, cooking workshops and much more.
FAQs
If your booking has been affected by COVID-19, and subject to prior justification, the Barceló Hotel Group has made changes fully flexible, offering 100% flexibility to postpone your booking up to 24 hours before your arrival for individual bookings with check-in dates up until 30 June 2021. You will have the option to change the date of your booking so that, when this has all passed, you can enjoy your stay within 12 months from the check-in date and, of course, still benefit from the best price guaranteed.
For any changes or to manage your booking, please contact our Call Centre by calling the customer service number in your country. We are currently receiving an unprecedented number of requests and we are trying to process them as quickly as possible. If you have requested a refund for your booking and we have not yet replied, please understand that our team is handling an exceptionally high volume of requests. We would like to thank you for your patience and understanding at this time.
If you have made your booking through an online agency or other travel agent, we recommend you contact the booking provider for information on their change policy.
We have launched a new concept called We Care About You. This project includes all the measures applied to establish a safe working environment for our employees and suppliers, while also offering an experience that meets the current needs of our guests without forgetting our main objective: making everyone feel safe and making sure guests enjoy their experience. If you would like more information about our programme, please consult the safety measures.
The use of masks is determined by the health authorities at all times. Currently, the general recommendations in Spain establish that the use of masks is compulsory for people over the age of 6, in outdoor areas and in public use areas.
It is also mandatory to use a mask on public, air, sea and rail transport, as well as in a private vehicle, if occupants are not of the same household.
The following general exceptions are established: people with disabilities or respiratory diseases, as well as practicing sports or consuming food and beverages.
These measures and exceptions may vary depending on the region. We recommend that you check the situation in each region before your trip and always carry a mask with you so that you can use it if necessary during your stay.
