Plage de l'hôtel BarcelóMaya Palace Deluxe

Premium Level at Barceló Maya Palace

Texto: 35911 L’hôtel le plus exclusif du Barceló Maya Grand Resort. Luxe et élégance caractérisent cette expérience unique en termes de vacances. Carretera Federal Chetumal-Puerto Juárez, Km. 266,3 | 77750 | Riviera Maya, Q.Roo || México
+52 984 8 751 5 +52 984 875 1501
Premium Level at Barceló Maya Palace Texto: 35911 4 out of 5 based on 173 ratings. 173 user reviews.
Premium Level at Barceló Maya Palace reviewed by SACHA38Ruy on . Moyen Bonjour à tous les voyageurs. Comme à mon habitude je vais essayer d’être précis. L’accueil est bien au premium. Très à l’écoute. La chambre est assez grande mais bien trop humide. Le papier... Rating: 3
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Premium Level at Barceló Maya Palace

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750   Riviera Maya, Q.Roo     México  


Lieux d’intérêt

78,7 km Aéroport international de Cancún

0 m Chac Halal Beach

35 km Tulum (site archéologique)

30 km Xel-Ha

Premios y Reconocimientos Prix et récompenses

Avis des clients

Vous ne trouverez pas de meilleur expert qu’un voyageur.

Premium Level at Barceló Maya Palace

4.0/5 Round Indicators
| 174 Commentaires

ÉVALUATION TOTALE

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ÉVALUATION DÉTAILLÉE

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Rapport qualité-prix

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Emplacement

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Qualité de la literie

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Chambres

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Propreté

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Service


ÉVALUATION DES VOYAGEURS

Excellent

61% Complete

107

Très bien

16% Complete

28

Normal

9% Complete

17

Mauvais

6% Complete

12

Très médiocre

5% Complete

10

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    Round Indicators
    sydneycole sydneycole. 02/07/2018 En couple

    “A nice place”

    The food was excellent, the room was nice, beach was great, Christmas decorations were a nice touch and endless Kenny G. Christmas music. The excursion to the cenote and Tulum seemed a bit sketchy. It was okay but there was very little time to explore tulum and the beach before we had to leave. I guess, do your research on excursions. The dolphin experience on the Barceló property was a fun and informative adventure. We had a nice time and would go back. The spa was the highlight for me. Loved the whole spa. Everyday.
    Round Indicators
    scotsmak Edmonton, Canada. 02/05/2018 En famille

    “Not going back”

    This was our second stay at this resort and we brought my father and stepmother who had never been to an all inclusive so we treated them for their 35th wedding anniversary. We stayed at the Premium level the year before after being at the Bahia Principe for several stays and we just wanted something different. Last year our stay at the Barceló Maya was great! The place is super clean, the staff was excellent, the food was top notch, just an overall great experience and I thought worth the extra $$$$ compared to Bahia Principe (and the extra $$$$ is quite substantial). When we arrived this time (January 2018) for 10 days I immediately upgraded to Premium Level again after bragging to my parents about how great everything was the previous year. The upgrade was 32,000 Pesos and exactly what I was quoted (yep, you read that right, but I'm not complaining about the price since we were going to have just as fantastic a stay as the year before.....or so we thought. PROBLEM #1: CONNECTING CREDIT CARD TO ROOM I paid with my AMEX and asked for all charges related to the two rooms to go on the card..I wanted my parents to be able to get whatever they wanted wherever they were. I was told that was no problem. This was never accomplished...several times went back to the premium lobby to get the card connected to our bracelets but no one could figure it out. No problem, as I can carry my card with me (a pain but whatever). Upon trying to use my AMEX card at the gift shop/Ice cream store/spa I kept getting told that the resort doesn't take AMEX (even though their receipts have the AMEX logo and they sure scooped up 32,000 pesos on it when they had the chance). So good thing we carry VISA and MC as well. PROBLEM #2: THE ENTERTAINMENT STAFF Watching the entertainment staff try and put together activities was next to laughable. When it came time for volleyball (and I wanted to play everyday) there was very little effort put into rounding up players. This was at the Palace...so I went in search of a beach volleyball game (hey I live on the Canadian Prairies and the closest I get to beach volleyball is watching it on ESPN so just ONCE per year on my tropical vacation I love playing it...and I am not good at it). The good news is that I found a few games with other tourists staying at the other Barceló hotels. The bad news is that the other entertainment staff were constantly playing while hotel guests eagerly waited for their turn. I'm sorry but why are these staff members playing and not voluntarily stepping out for us? It actually took some guests to point out to them that there were people waiting (you know, the CUSTOMERS!). Brutal customer service. PROBLEM #3: DONT BLAME THE HOTEL GUESTS FOR DAMAGE DONE BY STAFF One day I went back to the room to collect my daughter's blow up sting ray toy (which I paid way too much for at the gift shop but hey we obviously like spending money on our vacation...and no I still couldn't charge it to the room). When I approached the door I noticed it was ajar so I thought perhaps the cleaning staff was still there so I knocked and no one was there. Yikes, had we been robbed? I opened the door and the wooden pieces surrounding the door frame completely fell off the door taking the screws for the lock with it. Obviously the cleaning staff had shut the door and dislodged some of the housing for the door frame and now the door wont shut. I immediately called the front desk and someone was there within five minutes. I asked if I could go and meet my family show were patiently waiting on the beach (and I had no way to contact them) but I was told to stay put. So there I awaited for two hours while various handy people put the flimsy door frame back together (hey, these things happen in a humid climate right?). The next day my wife was booking an a la carte at the Premium Level with me at the gift shop once again happily over paying for sun block when I get a text "Come here now! They are trying to charge us for the broken door frame!". So I come into the Premium Lobby and there is the same lady sitting with my wife who told me that I couldn't leave the room while they fixed the door. "They are reporting to the manager that there was damage to the door and we might be charged" says my exasperated lovely wife. Sarcastically I answer "They can't...they haven't been able to get our credit card information connected to our room!" I said. But sitting in front of my wife is her MasterCard...you see when my wife went and tried to book the a la carte there was obviously something flagged in their system that said to get our credit card information. So that's what this lady did: she told my wife that they have been unable to get a credit card on file and did she have on available? Why yes finally my wife told her. And then once they had it they told us that we could be paying for the crumbling infrastructure of their hotel. Very tricky wasn't it? PROBLEM #3: STAY AWAY FROM THESE TWO A LA CARTES AT ALL COSTS! Last year we really liked the Mexican so we rebooked it. It was supposed to be at 7PM and the restaurant is at the other end of the resort we were waiting for the bus 20 minutes ahead of time...but the bus was really late. By the time we got to the Mexican a la carte we were 20 minutes late and my wife was very apologetic to the maître de who sneeringly looked at his watch and said "your half an hour late but we will try and get you in". Well, we were 20 minutes late and clearly apologetic. Here's some customer service advice; don't scold the paying customers who didn't mean to be late. Whatever, they found us a spot right underneath the air conditioner and of course it was really cold. When we asked if it could be turned down the answer from the same maître de went something like; "You think I control the air flow in these rooms?". Hey buddy, maybe move us to one of the many empty tables. I don't even remember if the food was good at that point. Spanish. The food was awful but what really got me was the Barceló once again not allowing me to spend extra money. In this case it was a very good bottle of Mexican wine suggested to us at the excellent Caribe a la carte a few nights before. We sat down and the waiter immediately asked us what we wanted to eat. "Could we get drinks first?" I asked "Maybe the wine list?". I think he was new but at least he wasn't talking to us like misbehaving children. The wine list came and I immediately pointed to the one we wanted. He came back about 10 minutes later and said he couldn't find it, he said he went to three different restaurants and it was all gone. OK I said and then awaited a suggestion......just got a blank stare back. "I guess we will have the house wine then" I said. Not even a suggestion? You have a customer obviously willing to pay extortionist prices for a wine and you don't allow them? I would have gone with just about any alternative. What really gets me about this is that the next night we were at the very good Italian a la carte and I asked for the same wine I couldn't get at the Spanish one the night before. Of course it was there....and we were right next door! Other problems: -we tipped the house cleaners every day and still had no towels on at least three occasions -other guests were complaining about not having hot water...which only happened to us on the last day of course -the card entry system failed us three times I'm surprised they didn't blame me for it Finally: We ran into a few other guests who were on their 5th and 6th return visit to the same resort and they were having many issues as well. It seems there is new management and the hotel staff are being moved around a lot (and evidently aren't happy either). We hope management reads this review. If you are a manager please know that we do not want a resort credit as we will never come back to your resort again...there is just too much competition for our vacation dollars. We truly hope that the problems encountered are addressed because all of them are solvable. Remember who the guests are!
    Round Indicators
    SACHA38Ruy Chambéry, France. 11/03/2017 En famille

    “Moyen ”

    Bonjour à tous les voyageurs. Comme à mon habitude je vais essayer d’être précis. L’accueil est bien au premium. Très à l’écoute. La chambre est assez grande mais bien trop humide. Le papier mouchoir est complètement trempé en fin de journée. La salle de bain comporte une douche et une baignoire avec sèche cheveux. Un coffre fort et un mini bar. Il y a une Tv et un ventilateur et aussi une climatisation. (Il faudrait une installation VMC) Vous avez aussi une terrasse avec chaise longue mais jamais nettoyée et une table. Le nettoyage de la chambre est effectué chaque jour y compris les serviettes. (Nettoyage trop rapide 😂😂😂) Les piscines sont très bien dans chaque hôtel. Le service est parfaitement bien fait dans l’ensemble des hôtels. Il y a aussi un mini golf qui est très bien et vous avez une belle animation effectué au quotidien. Vous avez aussi un service peu cher pour le linge. La plage est très belle côté tropical et colonial,pour les autres c’est du rocher. Il y a aussi un bassin avec des dauphins qui est bien pour les enfants. Il y a aussi animation gratuite prêt de tuba et planche à voile et catamaran. Il y a payant jet ski Nous avons goûté au repas romantique le soir,c’était fabuleux à l’exception du menu. À ce sujet c’est le gros problème des hôtels Barcelo. La nourriture est secondaire pour eux. Ici c’est la quantité au plaisir des saveurs. Il est vrai que nous Français apprécions les saveurs aux hamburgers. Pour les autres restaurants c’est pareils. Donc ne venez pas ici pour la nourriture 😂mais pour la piscine et la plage. L’auditorium à un vrai problème d’acoustique mais bravo aux différents thèmes. Je remercie l’effort effectué par l’ensemble du personnel et manager pour que vous puissiez passer d’excellentes vacances. Dernière information c’est les extras Je vous invite à garder vos notes d’achats et de vérifier à la fin lors du paiement. Il y a de très belles boutiques et un petit casino. J’invite la direction à demander à l’ensemble de son personnel de dire bonjour systématiquement lorsque l’on croise un client. Et lorsque le client doit partir pour l’aéroport,il serait bien de lui voir offrir le port de ses bagages et de lui offrir une boisson dans l’attente de son départ. Est ce que je reviendrai ici? Oui si la direction compte améliorer la qualité des repas et offrir un vrai service pour les VIP. En comparaison à un Barcelo à Punta Cana vous avez restaurant ;bar;piscine privé et port de bagages et vous gardez votre chambre jusqu’à votre départ. La raison est que je déteste mal manger Mon dernier jour à été de trouver une mouche dans la purée de pomme de terre

    HBarcelo-Maya-Palace, Director de Recepción de Premium Level at Barceló Maya Palace, a répondu à cet avis
     Cher SACHA38Ruy, Merci beaucoup d'avoir pris quelques minutes et partagé votre expérience dans notre hôtel. Ceci est très important pour nous. Cela nous aide à travailler sur ces détails qui, selon nos clients, n'ont pas été de leur entière satisfaction. Ce qui nous surprend beaucoup, puisque la nourriture est quelque chose que la plupart de nos clients disent, qu'ils ont beaucoup aimé. Surtout les restaurants de spécialités, très demandés, je connais même des clients qui en répètent plusieurs fois. Je m'excuse pour tous les détails qui se sont produits pendant votre séjour. Je vois qu'il reviendrait, ce qui nous procure une grande joie. Si vous nous donnez une seconde chance, je vous demande de nous contacter directement à l'hôtel, pour être sûr que tout se passe parfaitement. Même s'il y a quelque chose que vous aimez manger s'il vous plaît laissez-nous savoir. Salutations cordiales. José Luis Serratos.

    Round Indicators
    916denise Québec, Canada. 06/30/2016 En couple

    “A refaire”

    Tout a été parfait la temperature, le service la bouffe le personnel. Un 5 étoiles qui le mérite amplement . J'y retournerais avec grand plaisir et y amènerait amis et famille. Je suis à magasiner un forfait pour l'automne et le Palace fIt parti de mes tops 5

    HBarcelo-Maya-Palace, Gerente de Premium Level at Barceló Maya Palace, a répondu à cet avis
     Cher 916denise, Merci pour votre appréciation sur votre séjour au sein de notre hotel Barceló Palace. Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Nous espérons vous accueillir bientôt! Meilleures salutations. La gestion

    Round Indicators
    janieclaude Québec (ville), Canada. 12/18/2014 Escapade entre amis

    “Barcelo Maya Colonial Riviera Maya Mexique”

    Bonheur en tout point bouffe génial service excellent propreté plus qu'excellente atmosphère génial juste un petit point négatif mais si peu la plage beaucoup d'algue mais bien entretenu malgré tout l'eau est turquoise et chaude . en 12 jours nous avons manqué de temps pour tout voir nous avons même annule des resto pour revisiter les buffets des 5 complexe hôtelier car la nourriture est vraiment wow je vous recommande fortement cet endroit de pur bonheur Janie et Claude voyageur du 16 au 27 novembre 2014

    HBarcelo-Maya-Palace, Director General de Premium Level at Barceló Maya Palace, a répondu à cet avis
     Dear Ms. Janieclaude. I want to first thank you for the time you took to write all your good experience you had during your visit, it is a pleasure to know that your holiday with us was amazing. I hope you give us an opportunity of serving you again in the future. Yours sincerely Armando Becerra M. General Manager Barcelo Maya Palace

    ÉVALUATION

    Round Indicators

    • février 7 2018
    • sydneycole
    • En couple

    sydneycole

    “A nice place”


    The food was excellent, the room was nice, beach was great, Christmas decorations were a nice touch and endless Kenny G. Christmas music. The excursion to the cenote and Tulum seemed a bit sketchy. It was okay but there was very little time to explore tulum and the beach before we had to leave. I guess, do your research on excursions. The dolphin experience on the Barceló property was a fun and informative adventure. We had a nice time and would go back. The spa was the highlight for me. Loved the whole spa. Everyday.


    ÉVALUATION

    Round Indicators

    • février 5 2018
    • Edmonton, Canada
    • En famille

    scotsmak

    “Not going back”


    This was our second stay at this resort and we brought my father and stepmother who had never been to an all inclusive so we treated them for their 35th wedding anniversary. We stayed at the Premium level the year before after being at the Bahia Principe for several stays and we just wanted something different. Last year our stay at the Barceló Maya was great! The place is super clean, the staff was excellent, the food was top notch, just an overall great experience and I thought worth the extra $$$$ compared to Bahia Principe (and the extra $$$$ is quite substantial). When we arrived this time (January 2018) for 10 days I immediately upgraded to Premium Level again after bragging to my parents about how great everything was the previous year. The upgrade was 32,000 Pesos and exactly what I was quoted (yep, you read that right, but I'm not complaining about the price since we were going to have just as fantastic a stay as the year before.....or so we thought. PROBLEM #1: CONNECTING CREDIT CARD TO ROOM I paid with my AMEX and asked for all charges related to the two rooms to go on the card..I wanted my parents to be able to get whatever they wanted wherever they were. I was told that was no problem. This was never accomplished...several times went back to the premium lobby to get the card connected to our bracelets but no one could figure it out. No problem, as I can carry my card with me (a pain but whatever). Upon trying to use my AMEX card at the gift shop/Ice cream store/spa I kept getting told that the resort doesn't take AMEX (even though their receipts have the AMEX logo and they sure scooped up 32,000 pesos on it when they had the chance). So good thing we carry VISA and MC as well. PROBLEM #2: THE ENTERTAINMENT STAFF Watching the entertainment staff try and put together activities was next to laughable. When it came time for volleyball (and I wanted to play everyday) there was very little effort put into rounding up players. This was at the Palace...so I went in search of a beach volleyball game (hey I live on the Canadian Prairies and the closest I get to beach volleyball is watching it on ESPN so just ONCE per year on my tropical vacation I love playing it...and I am not good at it). The good news is that I found a few games with other tourists staying at the other Barceló hotels. The bad news is that the other entertainment staff were constantly playing while hotel guests eagerly waited for their turn. I'm sorry but why are these staff members playing and not voluntarily stepping out for us? It actually took some guests to point out to them that there were people waiting (you know, the CUSTOMERS!). Brutal customer service. PROBLEM #3: DONT BLAME THE HOTEL GUESTS FOR DAMAGE DONE BY STAFF One day I went back to the room to collect my daughter's blow up sting ray toy (which I paid way too much for at the gift shop but hey we obviously like spending money on our vacation...and no I still couldn't charge it to the room). When I approached the door I noticed it was ajar so I thought perhaps the cleaning staff was still there so I knocked and no one was there. Yikes, had we been robbed? I opened the door and the wooden pieces surrounding the door frame completely fell off the door taking the screws for the lock with it. Obviously the cleaning staff had shut the door and dislodged some of the housing for the door frame and now the door wont shut. I immediately called the front desk and someone was there within five minutes. I asked if I could go and meet my family show were patiently waiting on the beach (and I had no way to contact them) but I was told to stay put. So there I awaited for two hours while various handy people put the flimsy door frame back together (hey, these things happen in a humid climate right?). The next day my wife was booking an a la carte at the Premium Level with me at the gift shop once again happily over paying for sun block when I get a text "Come here now! They are trying to charge us for the broken door frame!". So I come into the Premium Lobby and there is the same lady sitting with my wife who told me that I couldn't leave the room while they fixed the door. "They are reporting to the manager that there was damage to the door and we might be charged" says my exasperated lovely wife. Sarcastically I answer "They can't...they haven't been able to get our credit card information connected to our room!" I said. But sitting in front of my wife is her MasterCard...you see when my wife went and tried to book the a la carte there was obviously something flagged in their system that said to get our credit card information. So that's what this lady did: she told my wife that they have been unable to get a credit card on file and did she have on available? Why yes finally my wife told her. And then once they had it they told us that we could be paying for the crumbling infrastructure of their hotel. Very tricky wasn't it? PROBLEM #3: STAY AWAY FROM THESE TWO A LA CARTES AT ALL COSTS! Last year we really liked the Mexican so we rebooked it. It was supposed to be at 7PM and the restaurant is at the other end of the resort we were waiting for the bus 20 minutes ahead of time...but the bus was really late. By the time we got to the Mexican a la carte we were 20 minutes late and my wife was very apologetic to the maître de who sneeringly looked at his watch and said "your half an hour late but we will try and get you in". Well, we were 20 minutes late and clearly apologetic. Here's some customer service advice; don't scold the paying customers who didn't mean to be late. Whatever, they found us a spot right underneath the air conditioner and of course it was really cold. When we asked if it could be turned down the answer from the same maître de went something like; "You think I control the air flow in these rooms?". Hey buddy, maybe move us to one of the many empty tables. I don't even remember if the food was good at that point. Spanish. The food was awful but what really got me was the Barceló once again not allowing me to spend extra money. In this case it was a very good bottle of Mexican wine suggested to us at the excellent Caribe a la carte a few nights before. We sat down and the waiter immediately asked us what we wanted to eat. "Could we get drinks first?" I asked "Maybe the wine list?". I think he was new but at least he wasn't talking to us like misbehaving children. The wine list came and I immediately pointed to the one we wanted. He came back about 10 minutes later and said he couldn't find it, he said he went to three different restaurants and it was all gone. OK I said and then awaited a suggestion......just got a blank stare back. "I guess we will have the house wine then" I said. Not even a suggestion? You have a customer obviously willing to pay extortionist prices for a wine and you don't allow them? I would have gone with just about any alternative. What really gets me about this is that the next night we were at the very good Italian a la carte and I asked for the same wine I couldn't get at the Spanish one the night before. Of course it was there....and we were right next door! Other problems: -we tipped the house cleaners every day and still had no towels on at least three occasions -other guests were complaining about not having hot water...which only happened to us on the last day of course -the card entry system failed us three times I'm surprised they didn't blame me for it Finally: We ran into a few other guests who were on their 5th and 6th return visit to the same resort and they were having many issues as well. It seems there is new management and the hotel staff are being moved around a lot (and evidently aren't happy either). We hope management reads this review. If you are a manager please know that we do not want a resort credit as we will never come back to your resort again...there is just too much competition for our vacation dollars. We truly hope that the problems encountered are addressed because all of them are solvable. Remember who the guests are!


    ÉVALUATION

    Round Indicators

    • novembre 3 2017
    • Chambéry, France
    • En famille

    SACHA38Ruy

    “Moyen ”


    Bonjour à tous les voyageurs. Comme à mon habitude je vais essayer d’être précis. L’accueil est bien au premium. Très à l’écoute. La chambre est assez grande mais bien trop humide. Le papier mouchoir est complètement trempé en fin de journée. La salle de bain comporte une douche et une baignoire avec sèche cheveux. Un coffre fort et un mini bar. Il y a une Tv et un ventilateur et aussi une climatisation. (Il faudrait une installation VMC) Vous avez aussi une terrasse avec chaise longue mais jamais nettoyée et une table. Le nettoyage de la chambre est effectué chaque jour y compris les serviettes. (Nettoyage trop rapide 😂😂😂) Les piscines sont très bien dans chaque hôtel. Le service est parfaitement bien fait dans l’ensemble des hôtels. Il y a aussi un mini golf qui est très bien et vous avez une belle animation effectué au quotidien. Vous avez aussi un service peu cher pour le linge. La plage est très belle côté tropical et colonial,pour les autres c’est du rocher. Il y a aussi un bassin avec des dauphins qui est bien pour les enfants. Il y a aussi animation gratuite prêt de tuba et planche à voile et catamaran. Il y a payant jet ski Nous avons goûté au repas romantique le soir,c’était fabuleux à l’exception du menu. À ce sujet c’est le gros problème des hôtels Barcelo. La nourriture est secondaire pour eux. Ici c’est la quantité au plaisir des saveurs. Il est vrai que nous Français apprécions les saveurs aux hamburgers. Pour les autres restaurants c’est pareils. Donc ne venez pas ici pour la nourriture 😂mais pour la piscine et la plage. L’auditorium à un vrai problème d’acoustique mais bravo aux différents thèmes. Je remercie l’effort effectué par l’ensemble du personnel et manager pour que vous puissiez passer d’excellentes vacances. Dernière information c’est les extras Je vous invite à garder vos notes d’achats et de vérifier à la fin lors du paiement. Il y a de très belles boutiques et un petit casino. J’invite la direction à demander à l’ensemble de son personnel de dire bonjour systématiquement lorsque l’on croise un client. Et lorsque le client doit partir pour l’aéroport,il serait bien de lui voir offrir le port de ses bagages et de lui offrir une boisson dans l’attente de son départ. Est ce que je reviendrai ici? Oui si la direction compte améliorer la qualité des repas et offrir un vrai service pour les VIP. En comparaison à un Barcelo à Punta Cana vous avez restaurant ;bar;piscine privé et port de bagages et vous gardez votre chambre jusqu’à votre départ. La raison est que je déteste mal manger Mon dernier jour à été de trouver une mouche dans la purée de pomme de terre


    HBarcelo-Maya-Palace, Director de Recepción de Premium Level at Barceló Maya Palace, a répondu à cet avis
    Cher SACHA38Ruy, Merci beaucoup d'avoir pris quelques minutes et partagé votre expérience dans notre hôtel. Ceci est très important pour nous. Cela nous aide à travailler sur ces détails qui, selon nos clients, n'ont pas été de leur entière satisfaction. Ce qui nous surprend beaucoup, puisque la nourriture est quelque chose que la plupart de nos clients disent, qu'ils ont beaucoup aimé. Surtout les restaurants de spécialités, très demandés, je connais même des clients qui en répètent plusieurs fois. Je m'excuse pour tous les détails qui se sont produits pendant votre séjour. Je vois qu'il reviendrait, ce qui nous procure une grande joie. Si vous nous donnez une seconde chance, je vous demande de nous contacter directement à l'hôtel, pour être sûr que tout se passe parfaitement. Même s'il y a quelque chose que vous aimez manger s'il vous plaît laissez-nous savoir. Salutations cordiales. José Luis Serratos.

    ÉVALUATION

    Round Indicators

    • juin 30 2016
    • Québec, Canada
    • En couple

    916denise

    “A refaire”


    Tout a été parfait la temperature, le service la bouffe le personnel. Un 5 étoiles qui le mérite amplement . J'y retournerais avec grand plaisir et y amènerait amis et famille. Je suis à magasiner un forfait pour l'automne et le Palace fIt parti de mes tops 5


    HBarcelo-Maya-Palace, Gerente de Premium Level at Barceló Maya Palace, a répondu à cet avis
    Cher 916denise, Merci pour votre appréciation sur votre séjour au sein de notre hotel Barceló Palace. Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Nous espérons vous accueillir bientôt! Meilleures salutations. La gestion

    ÉVALUATION

    Round Indicators

    • décembre 18 2014
    • Québec (ville), Canada
    • Escapade entre amis

    janieclaude

    “Barcelo Maya Colonial Riviera Maya Mexique”


    Bonheur en tout point bouffe génial service excellent propreté plus qu'excellente atmosphère génial juste un petit point négatif mais si peu la plage beaucoup d'algue mais bien entretenu malgré tout l'eau est turquoise et chaude . en 12 jours nous avons manqué de temps pour tout voir nous avons même annule des resto pour revisiter les buffets des 5 complexe hôtelier car la nourriture est vraiment wow je vous recommande fortement cet endroit de pur bonheur Janie et Claude voyageur du 16 au 27 novembre 2014


    HBarcelo-Maya-Palace, Director General de Premium Level at Barceló Maya Palace, a répondu à cet avis
    Dear Ms. Janieclaude. I want to first thank you for the time you took to write all your good experience you had during your visit, it is a pleasure to know that your holiday with us was amazing. I hope you give us an opportunity of serving you again in the future. Yours sincerely Armando Becerra M. General Manager Barcelo Maya Palace

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