La piscina dell'Hotel Occidental Grand Cartagena Resort

Occidental Cartagena

Texto: 44092 Resort All Inclusive con trasferimenti quotidiani a Cartagena e accesso diretto a una spiaggia paradisiaca dei Caraibi colombiani. Anillo Vial Vía Manzanillo del mar Km. 4 | 985-Cartagena Colombia
+ 57 564 244 40 + 57 152 068 44
Occidental Cartagena Texto: 44092 4 out of 5 based on 1233 ratings. 1233 user reviews.
Occidental Cartagena reviewed by Che T on . Compadres Vacation Staff amazing - resort at its worst I’ve stayed. Food not much choice. Breakfast if you got there past 9am you got crumbs and they were pretty much done for the day. Servi-Bar not serviced in 3 days Rating: 1
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Occidental Cartagena

Anillo Vial Vía Manzanillo del mar Km. 4   985-Cartagena Colombia  


Punti di interesse

14,6 km Aeroporto internazionale Rafael Núñez

5 min. Baia di Manzanillo del Mar

Premios y Reconocimientos Premi e riconoscimenti

Opinioni dei clienti

Nessun esperto è migliore di un viaggiatore.

Occidental Cartagena

4.0/5 Round Indicators
| 1262 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


PUNTEGGIO DEI VIAGGIATORI

Eccellente

37% Complete

479

Molto buono

37% Complete

467

Normale

14% Complete

186

Cattivo

6% Complete

79

Pessimo

4% Complete

51

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    Round Indicators
    missmuxx Toronto, Canada. 02/12/2018

    “Quiet resort with basic amenities”

    This resort is fine as long as you know what you're in for: quite isolated, it takes a half hour shuttle bus ride - that must be booked a day in advance - to get to the city and the action. It features tired, damaged furniture, fraying towels and very basic amenities. The buffet and bar are limited and the food only so-so. Except for one a la carte dining room, all the other public spaces are open air with thatched roofs. When it got windy in the evening, this became an issue. On the plus side, it's small so you can always find a poolside lounge, for instance. It's very clean and the grounds and pool areas are beautiful and well maintained. The staff for the most part is friendly but few speak anything other than Spanish. That's to be expected, considering that the majority of the guests are from other South American countries, which is a plus as far as I'm concerned. If you're looking for a basic, quiet, family-friendly spot, this resort will suit your needs.
    Round Indicators
    Chris R Grand Rapids, Michigan. 01/06/2018 Viaggio con amici

    “Laid Back with Great Ocean Swimming”

    As you read my review know that all my recent experience all-inclusive resort experiences have been with 5-Star Secrets and Excellence resorts. What to like: laid back, no pressure and no selling. The staff appears happy and genuinely helpful. Very clean. The beach is private and although the vista lacks the bright blues and greens of Cancun, it’s all black sand with no rocks to stub your toe on while swimming. Very attentive lifeguard. A few hawkers of hats and massages, but low key. Good wholesome food, mostly Colombian fare. There were many families present with well-behaved children. Alcohol was enjoyed but not worshipped in excess. There are some environmentally conscious things they do. You get one towel at a time. You don’t get endless plastic bottles of water, but you can ask for a glass of water. You don’t get a straw with every drink. What to not let yourself be bothered by: mealtime can be haphazard because there doesn’t seem to be a system in place to welcome people to their table and provide water, coffee, etc. You will have to ask and be patient. There can be long lines for food. We stayed three days and enjoyed the variety; after that it might have gotten monotonous. Free shuttle into Cartagena takes about 40 minutes, but reserve early. Overall, a very easy place to relax.

    Alonso G, General Manager alle Occidental Cartagena, ha risposto a questa recensione.
     Dear Chris From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We appreciate all your comments, they are the reason why we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Tricito14 Guelph, Canada. 12/31/2017 In famiglia

    “Amazing”

    The experience was amazing, food was incredible, the staff always willing to help. They have an area for kids and another one for adults so you can choose. We had 4 rooms and had not issues at all. Also the WI-Fi is pretty good, you get reception everywhere. We had a great time and can only thank the stuff for going the extra mile and always smiling!!!!!

    Alonso G, General Manager alle Occidental Cartagena, ha risposto a questa recensione.
     Dear Guest From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how great was your experience with us. We are glad to hear we had full fill your expectation, reason why we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Jorge R Palmares, Costa Rica. 12/30/2017 In coppia

    “Excelent price/quality relation”

    For the price you receive more than you deserve. The best amenities in the Hotel are: - Friendly staff. - The 3 restaurants prepare delicious food, I was surprised with the difference of buffet , HUGE DIFFERENCE. - There are 2 pools, one for everyone including kids and the other one only for adults with quiet ambient(in the bar located there they don't prepare coctels using blender). - Free shuttle to the city at many different times previously seat reserved. Not good: - Small shower in the rooms. - Ocean view rooms is not as good as I expected (you can see only small Ocean part) - Only few liquors and if you want premium you can only buy the entire bottle. Optios: rum, tequila, vodka, agua ardiente, beer and some flavors. Not Campary, Jagger, baileys, etc., just the basic. - Small double bed. - There's activities inside the Hotel but not disco. - Not store inside to buy repellent or other stuff, if you need some medicines bring them. For a 3.5* hotel, is a good choice.

    Alonso G, General Manager alle Occidental Cartagena, ha risposto a questa recensione.
     Dear Guest From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We have attend those facts you mentioned before so we can work on it, we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Tom H 11/20/2017 Da solo

    “nice grounds and pools - free shuttle to town - wifi sucks”

    Nice enough all inclusive hotel - the pools are nice, as are the grounds - all well kept. Most staff speaks poor english (or not at all) - one waiter in the bar did not understand the word "beer" !! Wifi is horrible - disconnects all the time even near the reception. Food is not too bad, except the restaurant is not properly fenced in so you have birds flying all over the place - a loose dog as well was just walking around and nobody seemed to care. The so called filled minibar is not really a minibar - it has 2 beers and some soft drinks in it - thats it. Rooms are clean but lacks coffee/tea making facilities. Lots of satelite TV chanels, but none in English. For some reason, hotel facilities are not advertised so you have to figure out for yourself whats on offer.There is no information as to what food (snacks) are on offer and at what time so that too you have to figure out. The snacks turned out to be some sausages and french fries - not appealing at all. The main bar is poorly staffed, so getting anything served takes forever, Lots of power outages so charge your gadgets whenever you have a chance

    Alonso G, General Manager alle Occidental Cartagena, ha risposto a questa recensione.
     Dear Tom, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. Relative to the things to improve mentioned for you, we inform we have given special attention on it, checking everyone by everyone right when the corrective action has been made already. Currently we have with a staff who every day works in the garden department and takes cares the green spaces of the hotel. They also water and prune it. Add to this our restaurant La Palapa have 15 cycles menus which are just repeated twice monthly in the buffet service , what we must add the fact that right now our A&B department is making new designs for the menus, with the purpose to give them a more variety. In ascending order, We are glad to inform that a 60% of our worker speak a second language different than the native one and the other 40%, is learning the English idiom through some companies who has offer us some agreements to help us improve the communication between our guest and staff. The minibar has 4 sodas, 2 beers, and a water bottle ,is refill one time at day, but you can have more water if you need asking for it to the front desk without extra cost. i may mentioned guest have access to the bar drinks who works from 10: 00 am until 01: 00 am. There you can have as much beers, sodas, juice and different kind of drinks you want. Add to this, we are glad to inform, sooner we will offering the service of coffee machine in the room. The information about the hotel services as the schedule and details of it are given during the checking and after that you can see it on the boards located in the food areas. Now we got some maps which help you to get more information about the hotel locations. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    VALUTAZIONE

    Round Indicators

    • febbraio 12 2018
    • Toronto, Canada

    missmuxx

    “Quiet resort with basic amenities”


    This resort is fine as long as you know what you're in for: quite isolated, it takes a half hour shuttle bus ride - that must be booked a day in advance - to get to the city and the action. It features tired, damaged furniture, fraying towels and very basic amenities. The buffet and bar are limited and the food only so-so. Except for one a la carte dining room, all the other public spaces are open air with thatched roofs. When it got windy in the evening, this became an issue. On the plus side, it's small so you can always find a poolside lounge, for instance. It's very clean and the grounds and pool areas are beautiful and well maintained. The staff for the most part is friendly but few speak anything other than Spanish. That's to be expected, considering that the majority of the guests are from other South American countries, which is a plus as far as I'm concerned. If you're looking for a basic, quiet, family-friendly spot, this resort will suit your needs.


    VALUTAZIONE

    Round Indicators

    • gennaio 6 2018
    • Grand Rapids, Michigan
    • Viaggio con amici

    Chris R

    “Laid Back with Great Ocean Swimming”


    As you read my review know that all my recent experience all-inclusive resort experiences have been with 5-Star Secrets and Excellence resorts. What to like: laid back, no pressure and no selling. The staff appears happy and genuinely helpful. Very clean. The beach is private and although the vista lacks the bright blues and greens of Cancun, it’s all black sand with no rocks to stub your toe on while swimming. Very attentive lifeguard. A few hawkers of hats and massages, but low key. Good wholesome food, mostly Colombian fare. There were many families present with well-behaved children. Alcohol was enjoyed but not worshipped in excess. There are some environmentally conscious things they do. You get one towel at a time. You don’t get endless plastic bottles of water, but you can ask for a glass of water. You don’t get a straw with every drink. What to not let yourself be bothered by: mealtime can be haphazard because there doesn’t seem to be a system in place to welcome people to their table and provide water, coffee, etc. You will have to ask and be patient. There can be long lines for food. We stayed three days and enjoyed the variety; after that it might have gotten monotonous. Free shuttle into Cartagena takes about 40 minutes, but reserve early. Overall, a very easy place to relax.


    Alonso G, General Manager alle Occidental Cartagena, ha risposto a questa recensione.
    Dear Chris From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We appreciate all your comments, they are the reason why we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    VALUTAZIONE

    Round Indicators

    • dicembre 31 2017
    • Guelph, Canada
    • In famiglia

    Tricito14

    “Amazing”


    The experience was amazing, food was incredible, the staff always willing to help. They have an area for kids and another one for adults so you can choose. We had 4 rooms and had not issues at all. Also the WI-Fi is pretty good, you get reception everywhere. We had a great time and can only thank the stuff for going the extra mile and always smiling!!!!!


    Alonso G, General Manager alle Occidental Cartagena, ha risposto a questa recensione.
    Dear Guest From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how great was your experience with us. We are glad to hear we had full fill your expectation, reason why we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    VALUTAZIONE

    Round Indicators

    • dicembre 30 2017
    • Palmares, Costa Rica
    • In coppia

    Jorge R

    “Excelent price/quality relation”


    For the price you receive more than you deserve. The best amenities in the Hotel are: - Friendly staff. - The 3 restaurants prepare delicious food, I was surprised with the difference of buffet , HUGE DIFFERENCE. - There are 2 pools, one for everyone including kids and the other one only for adults with quiet ambient(in the bar located there they don't prepare coctels using blender). - Free shuttle to the city at many different times previously seat reserved. Not good: - Small shower in the rooms. - Ocean view rooms is not as good as I expected (you can see only small Ocean part) - Only few liquors and if you want premium you can only buy the entire bottle. Optios: rum, tequila, vodka, agua ardiente, beer and some flavors. Not Campary, Jagger, baileys, etc., just the basic. - Small double bed. - There's activities inside the Hotel but not disco. - Not store inside to buy repellent or other stuff, if you need some medicines bring them. For a 3.5* hotel, is a good choice.


    Alonso G, General Manager alle Occidental Cartagena, ha risposto a questa recensione.
    Dear Guest From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We have attend those facts you mentioned before so we can work on it, we will keep working on give the best of our service to make you feel satisfy. Hope to have you again. Best Regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    VALUTAZIONE

    Round Indicators

    • novembre 20 2017
    • Da solo

    Tom H

    “nice grounds and pools - free shuttle to town - wifi sucks”


    Nice enough all inclusive hotel - the pools are nice, as are the grounds - all well kept. Most staff speaks poor english (or not at all) - one waiter in the bar did not understand the word "beer" !! Wifi is horrible - disconnects all the time even near the reception. Food is not too bad, except the restaurant is not properly fenced in so you have birds flying all over the place - a loose dog as well was just walking around and nobody seemed to care. The so called filled minibar is not really a minibar - it has 2 beers and some soft drinks in it - thats it. Rooms are clean but lacks coffee/tea making facilities. Lots of satelite TV chanels, but none in English. For some reason, hotel facilities are not advertised so you have to figure out for yourself whats on offer.There is no information as to what food (snacks) are on offer and at what time so that too you have to figure out. The snacks turned out to be some sausages and french fries - not appealing at all. The main bar is poorly staffed, so getting anything served takes forever, Lots of power outages so charge your gadgets whenever you have a chance


    Alonso G, General Manager alle Occidental Cartagena, ha risposto a questa recensione.
    Dear Tom, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. Relative to the things to improve mentioned for you, we inform we have given special attention on it, checking everyone by everyone right when the corrective action has been made already. Currently we have with a staff who every day works in the garden department and takes cares the green spaces of the hotel. They also water and prune it. Add to this our restaurant La Palapa have 15 cycles menus which are just repeated twice monthly in the buffet service , what we must add the fact that right now our A&B department is making new designs for the menus, with the purpose to give them a more variety. In ascending order, We are glad to inform that a 60% of our worker speak a second language different than the native one and the other 40%, is learning the English idiom through some companies who has offer us some agreements to help us improve the communication between our guest and staff. The minibar has 4 sodas, 2 beers, and a water bottle ,is refill one time at day, but you can have more water if you need asking for it to the front desk without extra cost. i may mentioned guest have access to the bar drinks who works from 10: 00 am until 01: 00 am. There you can have as much beers, sodas, juice and different kind of drinks you want. Add to this, we are glad to inform, sooner we will offering the service of coffee machine in the room. The information about the hotel services as the schedule and details of it are given during the checking and after that you can see it on the boards located in the food areas. Now we got some maps which help you to get more information about the hotel locations. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

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