La reception dell' Hotel Barceló Occidental Grand Cozumel Resort

Royal Level at Occidental Cozumel

Texto: 33172 Lo spazio più esclusivo con servizi VIP in prossimità della barriera corallina di Palancar, una delle migliori per le immersioni. Carretera Costera Sur Km 16.6 | 77600 | San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 30 + 52 987 872 97 39
Royal Level at Occidental Cozumel Texto: 33172 4 out of 5 based on 344 ratings. 344 user reviews.
Royal Level at Occidental Cozumel reviewed by CZM-er on . La seconda volta le mie aspettative non sono andate deluse Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il Rating: 5
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600   San Francisco   Palancar   Cozumel   Quintana Roo   México  


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19,8 km Aeroporto internazionale di Cozumel

250 m Spiaggia

Premios y Reconocimientos Premi e riconoscimenti

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 346 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


PUNTEGGIO DEI VIAGGIATORI

Eccellente

53% Complete

185

Molto buono

29% Complete

101

Normale

7% Complete

26

Cattivo

4% Complete

14

Pessimo

5% Complete

20

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    Round Indicators
    Deb B 02/07/2018 Viaggio con amici

    “Royal Club does not disappoint!”

    This was our 20th year Anniversary going to Cozumel, either at the Allegro or Grand. Barceló took over the clubs a few years ago renaming the Grand, the Occidental Cozumel .Since taking over the resort Barceló has made some wonderful improvements! One is the A/C. It used to be really a challenge to get the room cooled, but now, it will be downright cold if you want! Nice upgrades in the showers as well. We absolutely love this resort, the grounds are magnificent, the rooms are very spacious and housekeeping does a wonderful job keeping them clean every day! Most of the staff works incredible hard and their efforts are quite apparent! The ladies at the Royal, Emma and Jennifer were new to us and did a great job. Margarita has been a wonderful asset for them for years now, she is just incredible and once again, made us feel so important! We did notice quite the turnover in staff from before especially in the breakfast and lunch buffet. Crystal is fantastic, her smile and attitude are just incredible. Some of the new staff, not so much. They would take your drink order and never return! I am thinking more training is needed to fix this! We ended up, if we didn't have Crystal at breakfast stopping and getting our own on our way in. Omelette stations offers great choices to add to your eggs. Most of the other entrees are fine, nothing special. Lunch was your basic buffet, love the homemade chips and guacamole. They brought back the fresh ice cream which was such a welcome surprise! The lunch buffet is on the water, that in itself is always wonderful. The entrees could use some work! We love the specialty restaurants, their menus are great and very enjoyable. We tried eating breakfast at the Royal club rest. but after waiting over 10 minutes for menus, coffee and tea, we went to the buffet. Definitely some opportunites there... Nadia, the guest services manager was great, always going above and beyond. She is another wonderful asset to the club. Responding to emails very timely! The bartender Victor at the adult pool has also been around for years and is terrific. There was a need for more umbrellas around the adult pool. People were moving them on a daily basis. Seating got a bit light at the adult pool as well after they removed close to a dozen chairs one morning. The beach is fantastic, one of the most beautiful on the island!! I loved my daily walks on them, terrific moments of Zen!!! Time share people stopped us a couple of times, but when they discovered how long we have been coming to Cozumel, left us alone! very grateful!!! We both feel that once the new people are adequately trained, all will be back to its normal standards of excellence, fantastically friendly and wonderful staff members! Wifi is included if you upgrade to the Royal Club, if not you can purchase it for your stay Needless to say, we will be back!!!

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear Deb B Firstly we would like to thank you for choosing our Occidental cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets and thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

    Round Indicators
    MGT1947 West Salem, Wisconsin. 02/06/2018 In coppia

    “Royal Club Week”

    We just came back from a week at the Royal Club at the Occidental Cozumel. This was our sixth visit there and enjoyed a lovely stay. Barcelo, 5he new owners have made improvements to the grounds, the rooms and the food.....all of which were greatly appreciated. We enjoyed the people working at the resort, several of whom have been there as long as we have been going. Some highlights..... 😍 La Caretta....the Riyal Club restaurant. The food was better, the service was outstanding. We especially appreciated Carlos and Thomas....and the coffee flambé! 😍The pool in the Royal Club. A welcome refuge after a day of snorkeling. 😍 A surprise gift of champagne and sweet treats one evening. 😍 The grounds...beautifully maintained! 😍 Both Los Olivos and Sonora restaurants....we enjoyed good meals in both and were especially impressed with the steaks...the best we have had in Mexico, ever! The food in The Coral was uneven, but very creative. The red wine and blue cheese ice creams were delicious! 😍 The people. I have named a few above, but we also appreciated the bar tenders in the Lobby Bar, the concierges in The Royal Club and the very busy wait staff in the Beach Club. A couple of suggestions..... Keep working on the food. A varied menu in La Caretta would be greatly appreciated....what is there is good, but an alternating menu would make it even better. I know the gift shop is not run by the hotel owners, but the merchandise is very limited and a bit shabby. All in all, we had a lovely week!

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear MGT1947 Firstly we would like to thank you for choosing our Royal Level at Occidental Cozumel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

    Round Indicators
    ashleymbrunette Ottawa, Canada. 01/28/2018 In famiglia

    “Wonderful vacation overall ”

    The Royal Club goes out of their way to make your vacation a wonderful memory. The food is delicious, the grounds are well-kept, the staff are exceptional- special shoutout to Tomas, Rogelio, Carlos & Rosalia!- clean rooms & the beach has the most beautiful sunsets! It was our fourth visit and counting! Until next time, salud!

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    CZM-er New York. 08/28/2007

    “La seconda volta le mie aspettative non sono andate deluse”

    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!
    Round Indicators
    Juliette12 St. Louis, Mo. 08/24/2007

    “Solo e soltanto il Royal Club…”

    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!

    VALUTAZIONE

    Round Indicators

    • febbraio 7 2018
    • Viaggio con amici

    Deb B

    “Royal Club does not disappoint!”


    This was our 20th year Anniversary going to Cozumel, either at the Allegro or Grand. Barceló took over the clubs a few years ago renaming the Grand, the Occidental Cozumel .Since taking over the resort Barceló has made some wonderful improvements! One is the A/C. It used to be really a challenge to get the room cooled, but now, it will be downright cold if you want! Nice upgrades in the showers as well. We absolutely love this resort, the grounds are magnificent, the rooms are very spacious and housekeeping does a wonderful job keeping them clean every day! Most of the staff works incredible hard and their efforts are quite apparent! The ladies at the Royal, Emma and Jennifer were new to us and did a great job. Margarita has been a wonderful asset for them for years now, she is just incredible and once again, made us feel so important! We did notice quite the turnover in staff from before especially in the breakfast and lunch buffet. Crystal is fantastic, her smile and attitude are just incredible. Some of the new staff, not so much. They would take your drink order and never return! I am thinking more training is needed to fix this! We ended up, if we didn't have Crystal at breakfast stopping and getting our own on our way in. Omelette stations offers great choices to add to your eggs. Most of the other entrees are fine, nothing special. Lunch was your basic buffet, love the homemade chips and guacamole. They brought back the fresh ice cream which was such a welcome surprise! The lunch buffet is on the water, that in itself is always wonderful. The entrees could use some work! We love the specialty restaurants, their menus are great and very enjoyable. We tried eating breakfast at the Royal club rest. but after waiting over 10 minutes for menus, coffee and tea, we went to the buffet. Definitely some opportunites there... Nadia, the guest services manager was great, always going above and beyond. She is another wonderful asset to the club. Responding to emails very timely! The bartender Victor at the adult pool has also been around for years and is terrific. There was a need for more umbrellas around the adult pool. People were moving them on a daily basis. Seating got a bit light at the adult pool as well after they removed close to a dozen chairs one morning. The beach is fantastic, one of the most beautiful on the island!! I loved my daily walks on them, terrific moments of Zen!!! Time share people stopped us a couple of times, but when they discovered how long we have been coming to Cozumel, left us alone! very grateful!!! We both feel that once the new people are adequately trained, all will be back to its normal standards of excellence, fantastically friendly and wonderful staff members! Wifi is included if you upgrade to the Royal Club, if not you can purchase it for your stay Needless to say, we will be back!!!


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear Deb B Firstly we would like to thank you for choosing our Occidental cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets and thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

    VALUTAZIONE

    Round Indicators

    • febbraio 6 2018
    • West Salem, Wisconsin
    • In coppia

    MGT1947

    “Royal Club Week”


    We just came back from a week at the Royal Club at the Occidental Cozumel. This was our sixth visit there and enjoyed a lovely stay. Barcelo, 5he new owners have made improvements to the grounds, the rooms and the food.....all of which were greatly appreciated. We enjoyed the people working at the resort, several of whom have been there as long as we have been going. Some highlights..... 😍 La Caretta....the Riyal Club restaurant. The food was better, the service was outstanding. We especially appreciated Carlos and Thomas....and the coffee flambé! 😍The pool in the Royal Club. A welcome refuge after a day of snorkeling. 😍 A surprise gift of champagne and sweet treats one evening. 😍 The grounds...beautifully maintained! 😍 Both Los Olivos and Sonora restaurants....we enjoyed good meals in both and were especially impressed with the steaks...the best we have had in Mexico, ever! The food in The Coral was uneven, but very creative. The red wine and blue cheese ice creams were delicious! 😍 The people. I have named a few above, but we also appreciated the bar tenders in the Lobby Bar, the concierges in The Royal Club and the very busy wait staff in the Beach Club. A couple of suggestions..... Keep working on the food. A varied menu in La Caretta would be greatly appreciated....what is there is good, but an alternating menu would make it even better. I know the gift shop is not run by the hotel owners, but the merchandise is very limited and a bit shabby. All in all, we had a lovely week!


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear MGT1947 Firstly we would like to thank you for choosing our Royal Level at Occidental Cozumel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

    VALUTAZIONE

    Round Indicators

    • gennaio 28 2018
    • Ottawa, Canada
    • In famiglia

    ashleymbrunette

    “Wonderful vacation overall ”


    The Royal Club goes out of their way to make your vacation a wonderful memory. The food is delicious, the grounds are well-kept, the staff are exceptional- special shoutout to Tomas, Rogelio, Carlos & Rosalia!- clean rooms & the beach has the most beautiful sunsets! It was our fourth visit and counting! Until next time, salud!


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    VALUTAZIONE

    Round Indicators

    • agosto 28 2007
    • New York

    CZM-er

    “La seconda volta le mie aspettative non sono andate deluse”


    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!


    VALUTAZIONE

    Round Indicators

    • agosto 24 2007
    • St. Louis, Mo

    Juliette12

    “Solo e soltanto il Royal Club…”


    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!


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