La reception dell' Hotel Barceló Occidental Grand Cozumel Resort

Royal Level at Occidental Cozumel

Texto: 33158 Lo spazio più esclusivo con servizi VIP in prossimità della barriera corallina di Palancar, una delle migliori per le immersioni. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
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Royal Level at Occidental Cozumel Texto: 33158 4 out of 5 based on 331 ratings. 331 user reviews.
Royal Level at Occidental Cozumel reviewed by CZM-er on . La seconda volta le mie aspettative non sono andate deluse Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il Rating: 5
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


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19,8 km Aeroporto internazionale di Cozumel

250 m Spiaggia

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 333 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Qualità del sonno

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Camere

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PUNTEGGIO DEI VIAGGIATORI

Eccellente

53% Complete

178

Molto buono

28% Complete

95

Normale

7% Complete

26

Cattivo

4% Complete

14

Pessimo

6% Complete

20

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    Round Indicators
    plumbertapes plumbertapes@aol.com. 10/19/2017 In coppia

    “First time back since Barcelo took them over”

    Over all this has been great for the Occidental. They have moved the Buffet to the seaside lunch area, in put in a enclosed buffet area. Having your breakfast in the morning out there is why you go on vacation to relax in enjoy the view. The only down side to our trip, was the day passes on the weekend they should limit the amount they sell. The pool area is so congested you get half a glass pool water because of the young kids jumping in, no supervision If you are a diver this is a great location we have been coming to Cozumel since the 90's an stayed at menny places south of the town, instead of a half hour boat ride,.. you are just minutes away. I have been diving with "Dive With Martin" great shop $255 for 4 day's of diving.
    Round Indicators
    crississ Malmö, Svezia. 10/02/2017 In famiglia

    “We left”

    I have never left a hotel in my life until now - and I'm not a snob or the like, I have been in many places from 5 star luxury to motels and campings. We arrived, first thing that happened was someone telling us about 90 minutes meeting about the new acquisitions of Barceló (obviously time share selling - when we asked clearly, they said, "well is not a time share is a vacation club, time share is the hotels that have condominium in the name"). We finally get to the reception of the royal level, we got greeted by a woman that seemed to be on her first day - as she wasn't sure of anything or could reply anything. We went to eat to the restaurant at the royal level, it was ok but the food wasn't quality. The man working there, one that does not really walk straight, was really nice and friendly - the best at the Cozumel together with the woman at the kids club. When we go to to the room, wifi wasn't working. We asked and it wasn't going to be fixed to at least next morning at 9 as it was afternoon and the guy will not come until next day (!?). Wifi just works in the royal level area and in the lobby anyway - when it works. Room is old, it was probably a great room 10 years ago but now it feel worn. Beds weren't comfortable and quite small. Well, we were happy and going to have a great holiday, so we headed to the beach where we got some cocktails - they were so strong, not drinkable, that's not a good drink in my opinion.. not the more alcohol the better. My son got a juice, they didn't have any fresh juice. Beach was ok. Then dinner time, we went to the buffet - food wasn't good (neither the taste or the looks or the qualify) the only thing that was good was the fajita buffet. Anyway, my husband ate the buffet and got food poising! - he got so sick, he was knocked out 1 day. Kids club next day, the woman there es super friendly and seemed to know what she was doing. It was raining and there wasn't much going on, though. 11 of next day and internet still wasn't working and nobody knew anything of anything. At this point we decided to change hotels. Hotels.com made a refund and we paid for the night we stayed. Hotels is at most a 3 stars and it seems that they just want to sell the time share. Staff at the royal level reception is probably underpaid and they don't care much. You find them always looking at their phones and they never reply any inquiries with actual information. Very disappointing.

    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Royal Level at Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Gabriela Gaeta Guest Experience Manager

    Round Indicators
    ttmaddux Wichita, Kansas. 07/27/2017

    “Dream vacation”

    We took a vacation July 15 - July 21, 2017 and had the time our lives!!! We were originally booked at another resort and decided to switch to the Occidental and then also upgraded to the Royal Level. It was fabulous!!! The room was very big, nice and cool, the grounds were immaculate and a short easy walk to the beach and other pools. The staff were all very friendly from the maids to the bar tenders to the maintenance workers. We had trouble with our safe in the room and never had to wait more than a few minutes for maintenance to come to the room and work on it. Unfortunately it took 3 times of trying to fix it before they finally replaced it, but again, we never had to wait more than a few minutes for them to come to our room. The maids did an excellent job of cleaning and leaving fresh towels for us each morning. The wildlife was incredible to see each day - iguanas, birds, lizards, the little racoon things, turtles, etc...........so fun to see!! The pool water in each pool was clean and refreshing - the ocean water was just so beautiful!!! IF I were to say anything negative about the resort would be the food. The restaurants that we made reservations at had very good food, and the breakfast buffet was pretty good as well. However, the lunch buffet by the beach had a little to be desired........it wasn't terrible and you could probably find something there and you would not starve, but it wasn't great. However, we did eat lunch and/snacked while it was open and it satisfied our hunger. I would suggest maybe reviewing the quality of food and maybe making some improvements. Hamburgers were grilled outside during the day and smelled wonderful, but understand that the hamburger is NOT the same as it is in America - different texture and a little different taste. Just something to get used to is all. My husband and I had a wonderful time in your resort - the most relaxing vacation ever actually. We definitely will be back!!! Terry Maddux Wichita, KS

    Gabriela G, Guest experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear ttmaddux We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Gabriela Gaeta Guest experience Manager

    Round Indicators
    CZM-er New York. 08/28/2007

    “La seconda volta le mie aspettative non sono andate deluse”

    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!
    Round Indicators
    Juliette12 St. Louis, Mo. 08/24/2007

    “Solo e soltanto il Royal Club…”

    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!

    VALUTAZIONE

    Round Indicators

    • ottobre 19 2017
    • plumbertapes@aol.com
    • In coppia

    plumbertapes

    “First time back since Barcelo took them over”


    Over all this has been great for the Occidental. They have moved the Buffet to the seaside lunch area, in put in a enclosed buffet area. Having your breakfast in the morning out there is why you go on vacation to relax in enjoy the view. The only down side to our trip, was the day passes on the weekend they should limit the amount they sell. The pool area is so congested you get half a glass pool water because of the young kids jumping in, no supervision If you are a diver this is a great location we have been coming to Cozumel since the 90's an stayed at menny places south of the town, instead of a half hour boat ride,.. you are just minutes away. I have been diving with "Dive With Martin" great shop $255 for 4 day's of diving.


    VALUTAZIONE

    Round Indicators

    • ottobre 2 2017
    • Malmö, Svezia
    • In famiglia

    crississ

    “We left”


    I have never left a hotel in my life until now - and I'm not a snob or the like, I have been in many places from 5 star luxury to motels and campings. We arrived, first thing that happened was someone telling us about 90 minutes meeting about the new acquisitions of Barceló (obviously time share selling - when we asked clearly, they said, "well is not a time share is a vacation club, time share is the hotels that have condominium in the name"). We finally get to the reception of the royal level, we got greeted by a woman that seemed to be on her first day - as she wasn't sure of anything or could reply anything. We went to eat to the restaurant at the royal level, it was ok but the food wasn't quality. The man working there, one that does not really walk straight, was really nice and friendly - the best at the Cozumel together with the woman at the kids club. When we go to to the room, wifi wasn't working. We asked and it wasn't going to be fixed to at least next morning at 9 as it was afternoon and the guy will not come until next day (!?). Wifi just works in the royal level area and in the lobby anyway - when it works. Room is old, it was probably a great room 10 years ago but now it feel worn. Beds weren't comfortable and quite small. Well, we were happy and going to have a great holiday, so we headed to the beach where we got some cocktails - they were so strong, not drinkable, that's not a good drink in my opinion.. not the more alcohol the better. My son got a juice, they didn't have any fresh juice. Beach was ok. Then dinner time, we went to the buffet - food wasn't good (neither the taste or the looks or the qualify) the only thing that was good was the fajita buffet. Anyway, my husband ate the buffet and got food poising! - he got so sick, he was knocked out 1 day. Kids club next day, the woman there es super friendly and seemed to know what she was doing. It was raining and there wasn't much going on, though. 11 of next day and internet still wasn't working and nobody knew anything of anything. At this point we decided to change hotels. Hotels.com made a refund and we paid for the night we stayed. Hotels is at most a 3 stars and it seems that they just want to sell the time share. Staff at the royal level reception is probably underpaid and they don't care much. You find them always looking at their phones and they never reply any inquiries with actual information. Very disappointing.


    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Royal Level at Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Gabriela Gaeta Guest Experience Manager

    VALUTAZIONE

    Round Indicators

    • luglio 27 2017
    • Wichita, Kansas

    ttmaddux

    “Dream vacation”


    We took a vacation July 15 - July 21, 2017 and had the time our lives!!! We were originally booked at another resort and decided to switch to the Occidental and then also upgraded to the Royal Level. It was fabulous!!! The room was very big, nice and cool, the grounds were immaculate and a short easy walk to the beach and other pools. The staff were all very friendly from the maids to the bar tenders to the maintenance workers. We had trouble with our safe in the room and never had to wait more than a few minutes for maintenance to come to the room and work on it. Unfortunately it took 3 times of trying to fix it before they finally replaced it, but again, we never had to wait more than a few minutes for them to come to our room. The maids did an excellent job of cleaning and leaving fresh towels for us each morning. The wildlife was incredible to see each day - iguanas, birds, lizards, the little racoon things, turtles, etc...........so fun to see!! The pool water in each pool was clean and refreshing - the ocean water was just so beautiful!!! IF I were to say anything negative about the resort would be the food. The restaurants that we made reservations at had very good food, and the breakfast buffet was pretty good as well. However, the lunch buffet by the beach had a little to be desired........it wasn't terrible and you could probably find something there and you would not starve, but it wasn't great. However, we did eat lunch and/snacked while it was open and it satisfied our hunger. I would suggest maybe reviewing the quality of food and maybe making some improvements. Hamburgers were grilled outside during the day and smelled wonderful, but understand that the hamburger is NOT the same as it is in America - different texture and a little different taste. Just something to get used to is all. My husband and I had a wonderful time in your resort - the most relaxing vacation ever actually. We definitely will be back!!! Terry Maddux Wichita, KS


    Gabriela G, Guest experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear ttmaddux We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Gabriela Gaeta Guest experience Manager

    VALUTAZIONE

    Round Indicators

    • agosto 28 2007
    • New York

    CZM-er

    “La seconda volta le mie aspettative non sono andate deluse”


    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!


    VALUTAZIONE

    Round Indicators

    • agosto 24 2007
    • St. Louis, Mo

    Juliette12

    “Solo e soltanto il Royal Club…”


    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!


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    Lo sconto non verrà applicato sui prezzi dei servizi e/o dei servizi extra e nemmeno sui prezzi delle ultime camere disponibili per la vendita. Si accetta un solo codice sconto per prenotazione e sarà valido esclusivamente al momento di effettuare la vostra prenotazione.** 

    L'importo massimo di sconto accumulato sarà al massimo del 25% sulla tariffa per gli hotel dell'America Latina e al massimo del 20% sulla tariffa degli hotel in Europa e nel Mediterraneo. È possibile combinare un codice di sconto, uno sconto speciale** (sconti su prenotazioni per più camere, senior, residente, millenials, famiglia numerosa, ecc.) e lo sconto per i soci my Barceló. 

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