La spiaggia dell'Hotel Occidental Grand Cozumel Resort

Royal Level at Occidental Cozumel

Texto: 90306 Lo spazio più esclusivo con servizi VIP in prossimità della barriera corallina di Palancar, una delle migliori per le immersioni. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 30 + 52 987 872 97 39
Royal Level at Occidental Cozumel Texto: 90306 4 out of 5 based on 314 ratings. 314 user reviews.
Royal Level at Occidental Cozumel reviewed by CZM-er on . La seconda volta le mie aspettative non sono andate deluse Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il Rating: 5
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Punti di interesse

19,8 km Aeroporto internazionale di Cozumel

250 m Spiaggia

Premios y Reconocimientos Premi e riconoscimenti

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 315 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


PUNTEGGIO DEI VIAGGIATORI

Eccellente

54% Complete

172

Molto buono

27% Complete

88

Normale

6% Complete

22

Cattivo

4% Complete

14

Pessimo

6% Complete

19

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    Round Indicators
    execjim Barrie, Canada. 02/13/2017 In coppia

    “Nice spot, but not what we expected - return visit”

    We stayed at this property about 10 years ago and it was fantastic. For a much needed break, we booked again this year for 10 days through WestJet Vacations. Our original booking was for a "grand concierge" room (mistakenly thinking it was Royal Club). The room was fine but not at the same Royal level standards. After a day we upgraded and moved to Royal level for our final 8 days at the resort. Upgrading was no trouble at all and the Royal level staff were very helpful. In our first visit the hotel was owned by Occidental and this time, it appears Barcelo Group has bought Occidental. I'm sure they are more profit focused - staffing levels are a bit light and service standards have dropped. The facility and rooms are well appointed and well maintained - no complaints about those. Considering we are visiting for the second time with a gap of 10 years or so between visits, they obviously take care of the facility very well. Pools, walkways, gardens, beach, rooms, buildings and infrastructure are all well taken care of. We were disappointed with the general level of services in the restaurants. The one exception is the Royal level's La Caretta restaurant which has high standards and very good service. The other theme restaurants and the buffet however, all seem to be understaffed. Staff appears rushed and very task focused - just try flagging down the coffee guy as he flies by to another table! Food quality at La Caretta is a level above the rest also. We like our meat medium rare - at La Caretta, that is how it comes. At the other restaurants, it might come medium or even well done. Although we can't see behind the scenes, the kitchens are probably rushed as well. Overall we had a great time at the pools and beach. The Royal Level is definitely worth the extra cost. We hope the rest of the resort picks its standards back up to what they once were. The service and helpfulness of the Royal level staff were far better. A special thanks to Margareta, Ariadna and Lourdes at the Royal concierge desk. They are fantastic!
    Round Indicators
    Fjoecvjk 02/06/2017 In coppia

    “Vacation Club Occidental Cozumel”

    Loved this smaller and quieter resort ! So relaxing. Just what my husband and I needed. Beautiful resort and beach. And the guys at the club excursion desk were so friendly and kind. Not pushy. We especially loved Carlos! He is the nicest guy! Also loved Brigido and Oscar. Definitely not a party resort. Many people we talked to have been there several times. One couple comes back every year. I think we will too!
    Round Indicators
    HK10N701 Elgin, Illinois. 02/06/2017 In coppia

    “Nice, but there is some work to do...”

    As an Occidental Vacation Club member you have certain expectations of the Royal Club and the Occidental Grand Cozumel, while nice in many ways did not meet them. The rooms were spacious, clean and very well attended. The private restaurant, Caretta is nice and the service is very good, but it always seemed somewhat understaffed and could use at least one more waiter at all times. In addition, the wine selection is essentially non-existent. The Royal Club pool is very small and rather warm and there was no bar and lounge area to sit and relax during the evenings. The First Club has a much better lounge and bar area and a full time bartender from morning till 10:00 PM. In addition, excursions and such are booked through the First Club Manager, which seems odd if you're staying at the Royal Club. The rest of the resort is nice with two more pools; one for adults only and one for everyone, three a la carte restaurants and two buffet style restaurants. Overall the food was good...not great, just good. Booking meals at the a la carte restaurants is an exercise in mental flexibility and patience as the rules for when you can book and who gets priority seem to be written somewhere in the Mayan calendar. Overall the rating is a 3, but it could very easily be a 5 if they just took the time to iron out a few issues and ask customers what they expect from a "Royal Club"
    Round Indicators
    CZM-er New York. 08/28/2007

    “La seconda volta le mie aspettative non sono andate deluse”

    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!
    Round Indicators
    Juliette12 St. Louis, Mo. 08/24/2007

    “Solo e soltanto il Royal Club…”

    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!

    VALUTAZIONE

    Round Indicators

    • febbraio 13 2017
    • Barrie, Canada
    • In coppia

    execjim

    “Nice spot, but not what we expected - return visit”


    We stayed at this property about 10 years ago and it was fantastic. For a much needed break, we booked again this year for 10 days through WestJet Vacations. Our original booking was for a "grand concierge" room (mistakenly thinking it was Royal Club). The room was fine but not at the same Royal level standards. After a day we upgraded and moved to Royal level for our final 8 days at the resort. Upgrading was no trouble at all and the Royal level staff were very helpful. In our first visit the hotel was owned by Occidental and this time, it appears Barcelo Group has bought Occidental. I'm sure they are more profit focused - staffing levels are a bit light and service standards have dropped. The facility and rooms are well appointed and well maintained - no complaints about those. Considering we are visiting for the second time with a gap of 10 years or so between visits, they obviously take care of the facility very well. Pools, walkways, gardens, beach, rooms, buildings and infrastructure are all well taken care of. We were disappointed with the general level of services in the restaurants. The one exception is the Royal level's La Caretta restaurant which has high standards and very good service. The other theme restaurants and the buffet however, all seem to be understaffed. Staff appears rushed and very task focused - just try flagging down the coffee guy as he flies by to another table! Food quality at La Caretta is a level above the rest also. We like our meat medium rare - at La Caretta, that is how it comes. At the other restaurants, it might come medium or even well done. Although we can't see behind the scenes, the kitchens are probably rushed as well. Overall we had a great time at the pools and beach. The Royal Level is definitely worth the extra cost. We hope the rest of the resort picks its standards back up to what they once were. The service and helpfulness of the Royal level staff were far better. A special thanks to Margareta, Ariadna and Lourdes at the Royal concierge desk. They are fantastic!


    VALUTAZIONE

    Round Indicators

    • febbraio 6 2017
    • In coppia

    Fjoecvjk

    “Vacation Club Occidental Cozumel”


    Loved this smaller and quieter resort ! So relaxing. Just what my husband and I needed. Beautiful resort and beach. And the guys at the club excursion desk were so friendly and kind. Not pushy. We especially loved Carlos! He is the nicest guy! Also loved Brigido and Oscar. Definitely not a party resort. Many people we talked to have been there several times. One couple comes back every year. I think we will too!


    VALUTAZIONE

    Round Indicators

    • febbraio 6 2017
    • Elgin, Illinois
    • In coppia

    HK10N701

    “Nice, but there is some work to do...”


    As an Occidental Vacation Club member you have certain expectations of the Royal Club and the Occidental Grand Cozumel, while nice in many ways did not meet them. The rooms were spacious, clean and very well attended. The private restaurant, Caretta is nice and the service is very good, but it always seemed somewhat understaffed and could use at least one more waiter at all times. In addition, the wine selection is essentially non-existent. The Royal Club pool is very small and rather warm and there was no bar and lounge area to sit and relax during the evenings. The First Club has a much better lounge and bar area and a full time bartender from morning till 10:00 PM. In addition, excursions and such are booked through the First Club Manager, which seems odd if you're staying at the Royal Club. The rest of the resort is nice with two more pools; one for adults only and one for everyone, three a la carte restaurants and two buffet style restaurants. Overall the food was good...not great, just good. Booking meals at the a la carte restaurants is an exercise in mental flexibility and patience as the rules for when you can book and who gets priority seem to be written somewhere in the Mayan calendar. Overall the rating is a 3, but it could very easily be a 5 if they just took the time to iron out a few issues and ask customers what they expect from a "Royal Club"


    VALUTAZIONE

    Round Indicators

    • agosto 28 2007
    • New York

    CZM-er

    “La seconda volta le mie aspettative non sono andate deluse”


    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!


    VALUTAZIONE

    Round Indicators

    • agosto 24 2007
    • St. Louis, Mo

    Juliette12

    “Solo e soltanto il Royal Club…”


    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!


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