Piscina dell’Hotel Occidental Cozumel

Royal Level at Occidental Cozumel

Texto: 90306 Lo spazio più esclusivo con servizi VIP in prossimità della barriera corallina di Palancar, una delle migliori per le immersioni. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 30 + 52 987 872 97 39
Royal Level at Occidental Cozumel Texto: 90306 4 out of 5 based on 326 ratings. 326 user reviews.
Royal Level at Occidental Cozumel reviewed by CZM-er on . La seconda volta le mie aspettative non sono andate deluse Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il Rating: 5
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Punti di interesse

19,8 km Aeroporto internazionale di Cozumel

250 m Spiaggia

Premios y Reconocimientos Premi e riconoscimenti

Opinioni dei clienti

Nessun esperto è migliore di un viaggiatore.

Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 327 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


PUNTEGGIO DEI VIAGGIATORI

Eccellente

53% Complete

175

Molto buono

28% Complete

93

Normale

7% Complete

26

Cattivo

4% Complete

14

Pessimo

5% Complete

19

Filtrare per

Ordinare per

    Round Indicators
    MNgirl818 Rosemount, Minnesota. 07/10/2017 In famiglia

    “Occidental Grand Cozumel seems tired”

    We spent a week with the family in June 2017. Sinice it's billed as a grand level resort, with Royal Level rooms, I expected a lot more. We were greeted and brought to the Royal level area to check in. It was a small room with a carafe of water and 2 bottles of champaign we would have had to crack open if we wanted any. We weren't told about the Grand level restaurant when we asked about making dinner reservations. We also weren't told where the First Club is. The Grand Level private pool was nice and quiet until the day we left, when an obnoxious family decided to monopolize the area, toss a football like they were in a kids pool, and start drinking and yelling at 8:30 am. I'm always surprised when the management doesn't take care of problem guests who ruin the atmosphere for everyone else. The adult pool wad nice. The Huge Iguanas that Hang out there will jump onto your lounge chair with you in it if you dare open anything to eat. I love to swe the animals, but I'm pretty sure that's how my husband got salmonella. Iguanas on the deck of the pool, drinks on the deck also.... The rooms were comfortable bit the design of the buildings mean you can hear everyone in the halls. It's circular building with all the rooms facing inward. Again, I expect a more restful environment for grand level rooms. The food was average with not many choices, especially at lunch time. Always plenty of chairs at the beach. Only problem was sometimes finding one in the shade. But I was usually able to. Snorkeling off the beach wasn't very good. Not many fish, and 1 territorial barracuda. So far, this was our least favorite resort of the occidental/Barcelo resorts.

    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear MSgirl818 We first would like to thank you for choosing our Occidental Cozumel for your holidays in this beautiful island and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely Gabriela Gaeta Guest Experience Manager

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    Maryse B 06/30/2017 In coppia

    “Royal Level”

    We stayed at grand occidental royal level, Margarita and Maria 2 marvelous people , great service and attention to my wife and I, my wife had to spent a night at the hospital do to a diving accident and they took care of us like if we were part of their family Thanks Margarita and Maria at the Royal Level We love you Maryse and Pierre Xxx

    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear Maryse B We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Gabriela Gaeta Guest Experience Manager

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    Fashionbykaren 06/26/2017 In coppia

    “fabulous service!”

    The staff in the Royal club were amazing!! and Justino Cordosa treated us like royalty!! Be sure to upgrade as it is worth it for the restaurant and service alone! There are three pools all great depending on what you are looking for!

    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear Fashionbykaren Thank you for your very nice compliments for our team, in special to Justino they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. as you said, we have three options since the adults pool with the private bar, until big pool, with all the daily activities. We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely Gabriela Gaeta Guest Experience Manager

    Round Indicators
    CZM-er New York. 08/28/2007

    “La seconda volta le mie aspettative non sono andate deluse”

    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!
    Round Indicators
    Juliette12 St. Louis, Mo. 08/24/2007

    “Solo e soltanto il Royal Club…”

    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!

    VALUTAZIONE

    Round Indicators

    • luglio 10 2017
    • Rosemount, Minnesota
    • In famiglia

    MNgirl818

    “Occidental Grand Cozumel seems tired”


    We spent a week with the family in June 2017. Sinice it's billed as a grand level resort, with Royal Level rooms, I expected a lot more. We were greeted and brought to the Royal level area to check in. It was a small room with a carafe of water and 2 bottles of champaign we would have had to crack open if we wanted any. We weren't told about the Grand level restaurant when we asked about making dinner reservations. We also weren't told where the First Club is. The Grand Level private pool was nice and quiet until the day we left, when an obnoxious family decided to monopolize the area, toss a football like they were in a kids pool, and start drinking and yelling at 8:30 am. I'm always surprised when the management doesn't take care of problem guests who ruin the atmosphere for everyone else. The adult pool wad nice. The Huge Iguanas that Hang out there will jump onto your lounge chair with you in it if you dare open anything to eat. I love to swe the animals, but I'm pretty sure that's how my husband got salmonella. Iguanas on the deck of the pool, drinks on the deck also.... The rooms were comfortable bit the design of the buildings mean you can hear everyone in the halls. It's circular building with all the rooms facing inward. Again, I expect a more restful environment for grand level rooms. The food was average with not many choices, especially at lunch time. Always plenty of chairs at the beach. Only problem was sometimes finding one in the shade. But I was usually able to. Snorkeling off the beach wasn't very good. Not many fish, and 1 territorial barracuda. So far, this was our least favorite resort of the occidental/Barcelo resorts.


    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear MSgirl818 We first would like to thank you for choosing our Occidental Cozumel for your holidays in this beautiful island and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely Gabriela Gaeta Guest Experience Manager

    VALUTAZIONE

    Round Indicators

    • giugno 30 2017
    • In coppia

    Maryse B

    “Royal Level”


    We stayed at grand occidental royal level, Margarita and Maria 2 marvelous people , great service and attention to my wife and I, my wife had to spent a night at the hospital do to a diving accident and they took care of us like if we were part of their family Thanks Margarita and Maria at the Royal Level We love you Maryse and Pierre Xxx


    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear Maryse B We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Gabriela Gaeta Guest Experience Manager

    VALUTAZIONE

    Round Indicators

    • giugno 26 2017
    • In coppia

    Fashionbykaren

    “fabulous service!”


    The staff in the Royal club were amazing!! and Justino Cordosa treated us like royalty!! Be sure to upgrade as it is worth it for the restaurant and service alone! There are three pools all great depending on what you are looking for!


    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear Fashionbykaren Thank you for your very nice compliments for our team, in special to Justino they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. as you said, we have three options since the adults pool with the private bar, until big pool, with all the daily activities. We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely Gabriela Gaeta Guest Experience Manager

    VALUTAZIONE

    Round Indicators

    • agosto 28 2007
    • New York

    CZM-er

    “La seconda volta le mie aspettative non sono andate deluse”


    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!


    VALUTAZIONE

    Round Indicators

    • agosto 24 2007
    • St. Louis, Mo

    Juliette12

    “Solo e soltanto il Royal Club…”


    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!


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    Un codice sconto* o un codice promozionale (anche chiamato “promo code”) è una combinazione di lettere e/o numeri che danno diritto a uno sconto sul prezzo stabilito. Se disponete di un codice sconto, inseritelo e vi verrà applicato lo sconto corrispondente per questa stessa prenotazione. Una volta inserito, i prezzi mostrati nella fase 1 della prenotazione saranno comprensivi dello sconto. 

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