Piscina dell’Hotel Occidental Cozumel

Royal Level at Occidental Cozumel

Texto: 90306 Lo spazio più esclusivo con servizi VIP in prossimità della barriera corallina di Palancar, una delle migliori per le immersioni. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 30 + 52 987 872 97 39
Royal Level at Occidental Cozumel Texto: 90306 4 out of 5 based on 319 ratings. 319 user reviews.
Royal Level at Occidental Cozumel reviewed by CZM-er on . La seconda volta le mie aspettative non sono andate deluse Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il Rating: 5
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Punti di interesse

19,8 km Aeroporto internazionale di Cozumel

250 m Spiaggia

Premios y Reconocimientos Premi e riconoscimenti

Opinioni dei clienti

Nessun esperto è migliore di un viaggiatore.

Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 323 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


PUNTEGGIO DEI VIAGGIATORI

Eccellente

53% Complete

173

Molto buono

28% Complete

92

Normale

7% Complete

25

Cattivo

4% Complete

14

Pessimo

5% Complete

19

Filtrare per

Ordinare per

    Round Indicators
    Keith S Sebastian, Florida. 05/21/2017 In coppia

    “Royal Club at Cozumel”

    The room was beautiful and very comfortable. Maid service was impeccable. My only complaint was that the shower floor was marble and quite slippery for soapy feet - maybe a mosaic design in shower to reduce the slipperiness? Dining was very goid everywhere. La Carreta is within the Royal Club grounds. However, it is not strictly for the dining of Royal Club patrons. Royal Club members must make reservations for their meals. This was inconvenient for us, to say the least. Wait staff at La Carreta are professional and considerate. Menu does not change, although staff will prepare food off the menu if requested - a very nice gesture. Sonora restaurant has authentic delicious Mexican cuisine, but the restaurant is not comfortable because it has no air conditioning. Wearing resort formal, I got quite warm and lost my appetite due to the heat. Los Olivos was very nice. Comfortable with great food and wonderful staff. Best rib eye steak I've had in a long time! Seafood Restaurant is at seaside with a great view. Country music blaring seemed a bit inappropriate. Food was just alright, as was the service. Bar service was fantastic, at every bar! What a great bar staff they have! Just wish the adult pool bar did not close at 5PM, its seems very early and it was earlier than the main pool bar. Nightly entertainment was fun, very enjoyable! We really enjoyed this hotel. Lush, intimate property, beautiful pools, fantastic beach, great staff, beautiful, clean room. Will definitely be returning! Thank you, staff of Occidental Grand at Cozumel! You all do a wonderful job!

    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear Keith S Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing you a better stay. Regards Gabriela Gaeta Guest Experience Manager

    Round Indicators
    Jo D 05/16/2017 In coppia

    “Be sure to visit the spa”

    Hotel is great just be sure to schedule a massage at the spa. We schedule regular visits as the staff is great and they do a wonderful job to keep your body feeling good as you dive one of the best reefs in the world.

    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear Jo D We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. At your service Gabriela Gaeta Guest Experience Manager

    Round Indicators
    Lee-Anne L Smooth Rock Falls, Canada. 04/25/2017 In coppia

    “Beautiful Vacation for relaxing”

    We were at the Occidental Cozumel April 11 to 18 2017. We had a wonderful vacation. The property is beautiful, clean and well taking care of. The walkways are lined with thick foliage and palm trees. We were in the Royal level, the service there was amazing. The concierge ladies were always helpful and happy. The walk from our unit to the beautiful pool/beach area was 2 min. The walk to the restaurants and main lobby was about 5 min and very enjoyable. Reading reviews we were a little curious about the service or lack of according to some reviews, but we were pleasantly greeted and quickly seated at all meals whether it was for breakfast lunch or dinner. Our beverages were brought to the table promptly, even the Baileys , that they had to get from the lobby bar in the morning for my hubby's coffee.😄 The food and drinks were wonderful. Our favourite was the Sonora a la carte, We went three times, it was delicious and the staff very accommodating. The bar tenders at the pool bar did a great job keeping the flow of thirsty guests topped up. We had pool side and beach side waiters daily. The bartenders at the lobby bar were friendly, fun and extremely efficient...always smiling and willing to make you what ever you asked for. The beach was amazing and never a lack of chairs. The snorkelling from the beach was awesome too. So much to see. The night entertainment was decent most nights if we lasted long enough to enjoy it. We never made it to the disco or gym🙄🙄🙄🙄, so I can't review that. Our room was big, clean and very comfortable, the beds were amazing. We were in room 2028. My only complaint about this location are the birds that sat in our trees all night partying!,, lol but that's no ones fault, lol,,, There is definitely lots of wild life to see, the iguanas were amazing, they always manage to impress me. The coties pretty much stayed in the mangroves but would check you out on your way to the pool/beach area to see if you had food for them. Apparently there are pigs running around but we weren't fortunate to spot them, they were hanging out around unit 14. Overall, we loved our vacation and the resort and the staff from the concierge,to bartenders,to wait staff to the entertainment staff. I would definitely recommend this resort. Oh and Cozumel is absolutely a beautiful, friendly and clean Island.

    Gabriela G, Guest experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear Lee-Anne L Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing you a better stay. Sincerely Gabriela Gaeta Guest experience Manager

    Round Indicators
    CZM-er New York. 08/28/2007

    “La seconda volta le mie aspettative non sono andate deluse”

    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!
    Round Indicators
    Juliette12 St. Louis, Mo. 08/24/2007

    “Solo e soltanto il Royal Club…”

    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!

    VALUTAZIONE

    Round Indicators

    • maggio 21 2017
    • Sebastian, Florida
    • In coppia

    Keith S

    “Royal Club at Cozumel”


    The room was beautiful and very comfortable. Maid service was impeccable. My only complaint was that the shower floor was marble and quite slippery for soapy feet - maybe a mosaic design in shower to reduce the slipperiness? Dining was very goid everywhere. La Carreta is within the Royal Club grounds. However, it is not strictly for the dining of Royal Club patrons. Royal Club members must make reservations for their meals. This was inconvenient for us, to say the least. Wait staff at La Carreta are professional and considerate. Menu does not change, although staff will prepare food off the menu if requested - a very nice gesture. Sonora restaurant has authentic delicious Mexican cuisine, but the restaurant is not comfortable because it has no air conditioning. Wearing resort formal, I got quite warm and lost my appetite due to the heat. Los Olivos was very nice. Comfortable with great food and wonderful staff. Best rib eye steak I've had in a long time! Seafood Restaurant is at seaside with a great view. Country music blaring seemed a bit inappropriate. Food was just alright, as was the service. Bar service was fantastic, at every bar! What a great bar staff they have! Just wish the adult pool bar did not close at 5PM, its seems very early and it was earlier than the main pool bar. Nightly entertainment was fun, very enjoyable! We really enjoyed this hotel. Lush, intimate property, beautiful pools, fantastic beach, great staff, beautiful, clean room. Will definitely be returning! Thank you, staff of Occidental Grand at Cozumel! You all do a wonderful job!


    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear Keith S Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing you a better stay. Regards Gabriela Gaeta Guest Experience Manager

    VALUTAZIONE

    Round Indicators

    • maggio 16 2017
    • In coppia

    Jo D

    “Be sure to visit the spa”


    Hotel is great just be sure to schedule a massage at the spa. We schedule regular visits as the staff is great and they do a wonderful job to keep your body feeling good as you dive one of the best reefs in the world.


    Gabriela G, Guest Experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear Jo D We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. At your service Gabriela Gaeta Guest Experience Manager

    VALUTAZIONE

    Round Indicators

    • aprile 25 2017
    • Smooth Rock Falls, Canada
    • In coppia

    Lee-Anne L

    “Beautiful Vacation for relaxing”


    We were at the Occidental Cozumel April 11 to 18 2017. We had a wonderful vacation. The property is beautiful, clean and well taking care of. The walkways are lined with thick foliage and palm trees. We were in the Royal level, the service there was amazing. The concierge ladies were always helpful and happy. The walk from our unit to the beautiful pool/beach area was 2 min. The walk to the restaurants and main lobby was about 5 min and very enjoyable. Reading reviews we were a little curious about the service or lack of according to some reviews, but we were pleasantly greeted and quickly seated at all meals whether it was for breakfast lunch or dinner. Our beverages were brought to the table promptly, even the Baileys , that they had to get from the lobby bar in the morning for my hubby's coffee.😄 The food and drinks were wonderful. Our favourite was the Sonora a la carte, We went three times, it was delicious and the staff very accommodating. The bar tenders at the pool bar did a great job keeping the flow of thirsty guests topped up. We had pool side and beach side waiters daily. The bartenders at the lobby bar were friendly, fun and extremely efficient...always smiling and willing to make you what ever you asked for. The beach was amazing and never a lack of chairs. The snorkelling from the beach was awesome too. So much to see. The night entertainment was decent most nights if we lasted long enough to enjoy it. We never made it to the disco or gym🙄🙄🙄🙄, so I can't review that. Our room was big, clean and very comfortable, the beds were amazing. We were in room 2028. My only complaint about this location are the birds that sat in our trees all night partying!,, lol but that's no ones fault, lol,,, There is definitely lots of wild life to see, the iguanas were amazing, they always manage to impress me. The coties pretty much stayed in the mangroves but would check you out on your way to the pool/beach area to see if you had food for them. Apparently there are pigs running around but we weren't fortunate to spot them, they were hanging out around unit 14. Overall, we loved our vacation and the resort and the staff from the concierge,to bartenders,to wait staff to the entertainment staff. I would definitely recommend this resort. Oh and Cozumel is absolutely a beautiful, friendly and clean Island.


    Gabriela G, Guest experience Manager alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear Lee-Anne L Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing you a better stay. Sincerely Gabriela Gaeta Guest experience Manager

    VALUTAZIONE

    Round Indicators

    • agosto 28 2007
    • New York

    CZM-er

    “La seconda volta le mie aspettative non sono andate deluse”


    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!


    VALUTAZIONE

    Round Indicators

    • agosto 24 2007
    • St. Louis, Mo

    Juliette12

    “Solo e soltanto il Royal Club…”


    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!


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