La piscina dell'Hotel Barceló Cuernavaca

Occidental Cuernavaca

Texto: 31018 Vicino al centro storico e monumentale di Cuernavaca. Perfetto per viaggi d'affari. Calle Coronel Ahumanda 203, Colonia Lomas del Mirador | 62500 Cuernavaca, Morelos
+52 777 316 3839 -
Occidental Cuernavaca Texto: 31018 3.5 out of 5 based on 186 ratings. 186 user reviews.
Occidental Cuernavaca reviewed by raul s on . Nice hotel. This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a Rating: 4
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Occidental Cuernavaca

Calle Coronel Ahumanda 203, Colonia Lomas del Mirador   62500 Cuernavaca, Morelos  


Places of Interest

100 km Aeroporto internazionale Benito Juárez, Messico DF

80 km Distretto Federale

40 km Tepoztlan (zona archeologica)

35 km Xochicalco (zona archeologica)

Premios y Reconocimientos Prizes and awards

Opinioni dei clienti

Nessun esperto è migliore di un viaggiatore.

Occidental Cuernavaca

3.5/5 Round Indicators
| 190 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


PUNTEGGIO DEI VIAGGIATORI

Eccellente

26% Complete

51

Molto buono

40% Complete

77

Normale

17% Complete

34

Cattivo

8% Complete

16

Pessimo

6% Complete

12

Filtrare per

Ordinare per

    Round Indicators
    moytriana Città del Messico, Messico. 03/28/2017 Affari

    “OVERBOOKED NIGHTMARE”

    We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This was a bummer since we had to look up for another hotel near the area for the night without any reservation My impressions after this is that a big name like barcelo should look up after this kind of operational mistakes, it is completley unacceptable to deal with this kind of situations .
    Round Indicators
    vandormoni Dublino, Irlanda. 03/15/2017 In famiglia

    “Couple and 2.5year old ”

    Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.

    Marco G, Subdirector alle Occidental Cuernavaca, ha risposto a questa recensione.
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager

    Round Indicators
    raul s 02/05/2017 In famiglia

    “Nice hotel. ”

    This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is a hotel I will come back again.

    Marco G, Subdirector alle Occidental Cuernavaca, ha risposto a questa recensione.
     Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager Occidental Cuernavaca

    Round Indicators
    Tony H 11/03/2016 Affari

    “Hotel ok, restaurant mwha”

    Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if traveling on holidays I would go across the street to sanborns for breakfast or diner. The price/quality is I think better

    Marco G, Subdirector alle Occidental Cuernavaca, ha risposto a questa recensione.
     Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have the opportunity in serving you in the near future to show you our commitment in to service. Warm regards, Marco Guerrero Subdirector Occidental Cuernavaca

    Round Indicators
    jaguares69 Chicago, Illinois. 07/20/2016 In famiglia

    “Service could have been better.”

    I have to say I was very surprised with my experience at this Barcelo as I have stayed at others and didn't expect it to go this bad. My family and I booked 3 rooms this past weekend as we attended my aunt's 90th birthday party. Which I have to say I had to leave the party to go and get everyone checked in. When my family arrived to check in they were told that they only had one reservation and no other rooms were available. In order to get checked in they would have to pay the nightly rate of $2000+ pesos. Before I arrived I tried calling to see if we could take care of this problem without me going in but it was unsuccessful. Once I arrived I brought in my copy of the room I paid for and they found rooms for us. We were all separated. One of the rooms didn't have towels, good thing we brought our own. In my room I had to share a King size bed with my mother as they didn't have any other rooms available. Our room had empty boxes of pills in the bathroom and it looked like someone had already stayed there. Since it was so late at night and we just wanted to get some rest we just took the room. I never expected to have this type of service, I was very disappointed. I was told to avoid this next time that I should book directly with the hotel. I do have to mention that I always use Hotels.com to book rooms and never had a problem. I have used them for years now and even used it in Cancun at the Barcelo TuCancun and used my free night without a problem.

    Juan C, Subdirector alle Occidental Cuernavaca, ha risposto a questa recensione.
     Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´t happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost importance to us being of our guests. We invite you to return to this your hotel so you can see for yourself that your comments have been taken into account to improve the quality of the hotel. Best regards.

    VALUTAZIONE

    Round Indicators

    • marzo 28 2017
    • Città del Messico, Messico
    • Affari

    moytriana

    “OVERBOOKED NIGHTMARE”


    We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This was a bummer since we had to look up for another hotel near the area for the night without any reservation My impressions after this is that a big name like barcelo should look up after this kind of operational mistakes, it is completley unacceptable to deal with this kind of situations .


    VALUTAZIONE

    Round Indicators

    • marzo 15 2017
    • Dublino, Irlanda
    • In famiglia

    vandormoni

    “Couple and 2.5year old ”


    Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.


    Marco G, Subdirector alle Occidental Cuernavaca, ha risposto a questa recensione.
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager

    VALUTAZIONE

    Round Indicators

    • febbraio 5 2017
    • In famiglia

    raul s

    “Nice hotel. ”


    This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is a hotel I will come back again.


    Marco G, Subdirector alle Occidental Cuernavaca, ha risposto a questa recensione.
    Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager Occidental Cuernavaca

    VALUTAZIONE

    Round Indicators

    • novembre 3 2016
    • Affari

    Tony H

    “Hotel ok, restaurant mwha”


    Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if traveling on holidays I would go across the street to sanborns for breakfast or diner. The price/quality is I think better


    Marco G, Subdirector alle Occidental Cuernavaca, ha risposto a questa recensione.
    Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have the opportunity in serving you in the near future to show you our commitment in to service. Warm regards, Marco Guerrero Subdirector Occidental Cuernavaca

    VALUTAZIONE

    Round Indicators

    • luglio 20 2016
    • Chicago, Illinois
    • In famiglia

    jaguares69

    “Service could have been better.”


    I have to say I was very surprised with my experience at this Barcelo as I have stayed at others and didn't expect it to go this bad. My family and I booked 3 rooms this past weekend as we attended my aunt's 90th birthday party. Which I have to say I had to leave the party to go and get everyone checked in. When my family arrived to check in they were told that they only had one reservation and no other rooms were available. In order to get checked in they would have to pay the nightly rate of $2000+ pesos. Before I arrived I tried calling to see if we could take care of this problem without me going in but it was unsuccessful. Once I arrived I brought in my copy of the room I paid for and they found rooms for us. We were all separated. One of the rooms didn't have towels, good thing we brought our own. In my room I had to share a King size bed with my mother as they didn't have any other rooms available. Our room had empty boxes of pills in the bathroom and it looked like someone had already stayed there. Since it was so late at night and we just wanted to get some rest we just took the room. I never expected to have this type of service, I was very disappointed. I was told to avoid this next time that I should book directly with the hotel. I do have to mention that I always use Hotels.com to book rooms and never had a problem. I have used them for years now and even used it in Cancun at the Barcelo TuCancun and used my free night without a problem.


    Juan C, Subdirector alle Occidental Cuernavaca, ha risposto a questa recensione.
    Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´t happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost importance to us being of our guests. We invite you to return to this your hotel so you can see for yourself that your comments have been taken into account to improve the quality of the hotel. Best regards.

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