Habitación del hotel Occidental Querétaro

Occidental Querétaro

Texto: 93955 Hotel ideale per viaggi d'affari nella città di Santiago de Querétaro. Autopista Querétaro - México #2100 Col. Lomas de Casa Blanca Querétaro, Qro. C.P. 76080
+52 442 2 22 27 60 01800 836 7679
Occidental Querétaro Texto: 93955 4 out of 5 based on 146 ratings. 146 user reviews.
Occidental Querétaro reviewed by Russ C on . Great place for the price We visit Querétaro about twice a month, and the occidental has become our hotel of choice. For the price, the beds, air conditioner, shower, television, rooms are excellent. The staff is very Rating: 4
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Occidental Querétaro

Autopista Querétaro - México #2100 Col. Lomas de Casa Blanca Querétaro, Qro. C.P. 76080  


Places of Interest

31,7 km Aeroporto intercontinentale di Querétaro

8,17 km Centro congressi Querétaro

3,9 km Stadio La Corregidora

Premios y Reconocimientos Premi e riconoscimenti

Opinioni dei clienti

Nessun esperto è migliore di un viaggiatore.

Occidental Querétaro

4.0/5 Round Indicators
| 155 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


PUNTEGGIO DEI VIAGGIATORI

Eccellente

39% Complete

61

Molto buono

30% Complete

48

Normale

16% Complete

26

Cattivo

6% Complete

10

Pessimo

6% Complete

10

Filtrare per

Ordinare per

    Round Indicators
    ChioNC 11/17/2017 In famiglia

    “¿Cómo perder clientes por una pésima estrategia digital?”

    Todo mal. Buscas hoteles y seleccionas este porque está muy bien ubicado (en el mero centro de la ciudad; para ser precisos, en la esquina de la Alameda Central. Como maldición, pagas la reservación. Llegas a la Central de autobuses, pides un uber y te lleva al Centro a una esquina en donde obviamente no puede haber un hotel porque es un parque. Confundido buscas en google, vuelves a revisar en Waze, abres google maps y todo da la misma dirección. Llamas al 01800 y te dicen que es en la autopista, en un lugar completamente distinto. Les dices que hay algo mal porque en todos lados aparece en el centro. Te dicen que no es problema del hotel y que ellos no pueden hacer nada (fatal servicio al cliente). Hablas al hotel directamente y un teléfono está fuera de servicio, en el otro nadie contesta. Pierdes 1 hora y media en el uber para llegar a un lugar que estaba a 3 minutos de la Central de autobuses (y pagas una millonada que nadie te va a regresar). En el hotel (4 estrellas o algo así) nadie sale a ayudarte con las maletas, el uber tiene que solicitar un maletero. Preguntas por el gerente y “se fue a hacer diligencias personales”... Arreglar una dirección en internet te toma menos de un minuto (pagándole a alguien que desarrolle una estrategia digital y que sea competente, lo peor es que nos dijeron que ya han tenido problemas por esto... entonces por qué no lo resuelven... misterios de la vida). Para cerrar con broche de oro, decir que no puedes hacer nada no es una respuesta adecuada, el hecho de que el lugar al que vas esté en un lugar completamente distinto te arruina un viaje, ¡es una decisión de compra!!!! Ahórrense la molestia.
    Round Indicators
    Russ C 08/27/2017 In famiglia

    “Great place for the price ”

    We visit Querétaro about twice a month, and the occidental has become our hotel of choice. For the price, the beds, air conditioner, shower, television, rooms are excellent. The staff is very nice and very helpful, hotel is very clean, parking is very safe and easily accessible. For the money, excellent hotel !!!

    , Director General alle Occidental Queretaro, ha risposto a questa recensione.
     Thank you for the great feedback of your recent visit to Occidental Queretaro; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

    Round Indicators
    Vlad742007 Città del Messico, Messico. 08/24/2017 Affari

    “Not bad”

    If the internet service was good, the stay would have been so much better... A business trip with bad internet... Is simply a bad trip!!!... Besides that the service of the restaurant needs to respect opening hours... But the staff is very friendly and welcoming....

    , Director General alle Occidental Queretaro, ha risposto a questa recensione.
     Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

    Round Indicators
    mcorno Humble, Texas. 07/30/2017 In famiglia

    “Beware this Hotel does not honor Web Rates!!!”

    This Hotel does not honor web rates. Had Roci reserve the second night for us through the web and Ivan Perlin (the manager) charged us taxes twice. After a long day, when we arrived to the hotel front desk clerk Roxana stated that we owed money from the previous night when we had checked out that night, and were already on our second night. They are a mess when it comes to billing, different personal give you different versions of what is being charged. I got charged taxes twice. You tell them that the rate online is different, when you reserve online they tell you it is the booking agencies mistakes for posting that rate and will not honor the rates posted on the web. Ivan Perlin called my room at 10:19 pm while I was giving my child his medication for his epilepsy and getting my children to bed to curse me out and nag at me. Horrible management and customer service...Extremely immature. We were lost for 40 minutes when you map quest the hotel it sends you 20 minutes away. Taxi drivers do not recognize the hotel nor know where it is located.

    , Director General alle Occidental Queretaro, ha risposto a questa recensione.
     Although we sincerely regret your disappointment with your stay in our Occidental Queretaro hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

    Round Indicators
    100viridianaa Città del Messico, Messico. 06/26/2017 In coppia

    “Good”

    It's a new hotel and the price was good, it still doesn't have bar service but I think is a good hotel, the rooms are comfortable, the only thing that doesn't like me was that the second tower is in front of a construction and the noise wasn't loud but still was a little uncomfortable.

    , Director General alle Occidental Queretaro, ha risposto a questa recensione.
     Firstly we would like to thank you for choosing our Occidental Querétaro hotel for your trip to Querétaro and for the review you shared on Tripadvisor, all of your kind words about your stay with us are great to hear.

    VALUTAZIONE

    Round Indicators

    • novembre 17 2017
    • In famiglia

    ChioNC

    “¿Cómo perder clientes por una pésima estrategia digital?”


    Todo mal. Buscas hoteles y seleccionas este porque está muy bien ubicado (en el mero centro de la ciudad; para ser precisos, en la esquina de la Alameda Central. Como maldición, pagas la reservación. Llegas a la Central de autobuses, pides un uber y te lleva al Centro a una esquina en donde obviamente no puede haber un hotel porque es un parque. Confundido buscas en google, vuelves a revisar en Waze, abres google maps y todo da la misma dirección. Llamas al 01800 y te dicen que es en la autopista, en un lugar completamente distinto. Les dices que hay algo mal porque en todos lados aparece en el centro. Te dicen que no es problema del hotel y que ellos no pueden hacer nada (fatal servicio al cliente). Hablas al hotel directamente y un teléfono está fuera de servicio, en el otro nadie contesta. Pierdes 1 hora y media en el uber para llegar a un lugar que estaba a 3 minutos de la Central de autobuses (y pagas una millonada que nadie te va a regresar). En el hotel (4 estrellas o algo así) nadie sale a ayudarte con las maletas, el uber tiene que solicitar un maletero. Preguntas por el gerente y “se fue a hacer diligencias personales”... Arreglar una dirección en internet te toma menos de un minuto (pagándole a alguien que desarrolle una estrategia digital y que sea competente, lo peor es que nos dijeron que ya han tenido problemas por esto... entonces por qué no lo resuelven... misterios de la vida). Para cerrar con broche de oro, decir que no puedes hacer nada no es una respuesta adecuada, el hecho de que el lugar al que vas esté en un lugar completamente distinto te arruina un viaje, ¡es una decisión de compra!!!! Ahórrense la molestia.


    VALUTAZIONE

    Round Indicators

    • agosto 27 2017
    • In famiglia

    Russ C

    “Great place for the price ”


    We visit Querétaro about twice a month, and the occidental has become our hotel of choice. For the price, the beds, air conditioner, shower, television, rooms are excellent. The staff is very nice and very helpful, hotel is very clean, parking is very safe and easily accessible. For the money, excellent hotel !!!


    , Director General alle Occidental Queretaro, ha risposto a questa recensione.
    Thank you for the great feedback of your recent visit to Occidental Queretaro; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

    VALUTAZIONE

    Round Indicators

    • agosto 24 2017
    • Città del Messico, Messico
    • Affari

    Vlad742007

    “Not bad”


    If the internet service was good, the stay would have been so much better... A business trip with bad internet... Is simply a bad trip!!!... Besides that the service of the restaurant needs to respect opening hours... But the staff is very friendly and welcoming....


    , Director General alle Occidental Queretaro, ha risposto a questa recensione.
    Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

    VALUTAZIONE

    Round Indicators

    • luglio 30 2017
    • Humble, Texas
    • In famiglia

    mcorno

    “Beware this Hotel does not honor Web Rates!!!”


    This Hotel does not honor web rates. Had Roci reserve the second night for us through the web and Ivan Perlin (the manager) charged us taxes twice. After a long day, when we arrived to the hotel front desk clerk Roxana stated that we owed money from the previous night when we had checked out that night, and were already on our second night. They are a mess when it comes to billing, different personal give you different versions of what is being charged. I got charged taxes twice. You tell them that the rate online is different, when you reserve online they tell you it is the booking agencies mistakes for posting that rate and will not honor the rates posted on the web. Ivan Perlin called my room at 10:19 pm while I was giving my child his medication for his epilepsy and getting my children to bed to curse me out and nag at me. Horrible management and customer service...Extremely immature. We were lost for 40 minutes when you map quest the hotel it sends you 20 minutes away. Taxi drivers do not recognize the hotel nor know where it is located.


    , Director General alle Occidental Queretaro, ha risposto a questa recensione.
    Although we sincerely regret your disappointment with your stay in our Occidental Queretaro hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

    VALUTAZIONE

    Round Indicators

    • giugno 26 2017
    • Città del Messico, Messico
    • In coppia

    100viridianaa

    “Good”


    It's a new hotel and the price was good, it still doesn't have bar service but I think is a good hotel, the rooms are comfortable, the only thing that doesn't like me was that the second tower is in front of a construction and the noise wasn't loud but still was a little uncomfortable.


    , Director General alle Occidental Queretaro, ha risposto a questa recensione.
    Firstly we would like to thank you for choosing our Occidental Querétaro hotel for your trip to Querétaro and for the review you shared on Tripadvisor, all of your kind words about your stay with us are great to hear.

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