La piscina dell'Hotel  Occidental Grand Punta Cana Resort

Royal Level at Occidental Punta Cana

Texto: 37262 Un club esclusivo, in cui tutti gli ospiti godono di idromassaggio e servizi VIP stando di fronte alla più bella spiaggia di Punta Cana. Avenida España | 2300 Bávaro | La Altagracia
809 221 8787 809 221 8790
Royal Level at Occidental Punta Cana Texto: 37262 4 out of 5 based on 352 ratings. 352 user reviews.
Royal Level at Occidental Punta Cana reviewed by Emilio A on . Animacion super Fantastica esperienza! Posto incantevole, spiaggia stupenda...sembra di essere in paradiso! Animazione bellissima, gentile e cortese. Tuto bellissimo. Consiglio vivamente questo resort! Siamo Emilio Rating: 5
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Royal Level at Occidental Punta Cana

Avenida España   2300 Bávaro   La Altagracia  


Punti di interesse

24,2 km Aeroporto internazionale Punta Cana

3,3 km Spiaggia

Premios y Reconocimientos Premi e riconoscimenti

Opinioni dei clienti

Nessun esperto è migliore di un viaggiatore.

Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 554 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


PUNTEGGIO DEI VIAGGIATORI

Eccellente

48% Complete

270

Molto buono

25% Complete

140

Normale

11% Complete

63

Cattivo

7% Complete

40

Pessimo

8% Complete

49

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    Round Indicators
    Kittykatf 03/28/2017 In famiglia

    “Worst resort”

    No hot water, no pool service, no alcohol in pool fridge, horrible food, rude service. After traveling to many resorts this is by far this worst. Two days to get a clean glass in the room, three days now with no hot water, people look through you and say yes when you ask for something but do absolutely nothing about it. Ughhhhhhhhh! I travel a lot and have never been so frustrated
    Round Indicators
    755globetrotter Ottawa, Canada. 03/28/2017 In famiglia

    “Great Value for a Good Time”

    We recently stayed at the Occidental from March 18-26 and let me start by saying that while this resort is currently a solid four star resort, it has all the makings of a future 5 star hotel. Let's start with the positives: In terms of the first rule in real estate (location, location, location) this hotel is close to town and boasts stunning beach views. The layout and architecture of this hotel was absolutely beautiful and one of the nicest pool set ups I've seen. The main pool was close to bathrooms, food, and two bars, with a snack restaurant overlooking the pool. The food at this hotel was very good and consistently offered plenty of choices to patrons. We ate at all of the specialty restaurants and again the food was very good with the exception of our salmon being undercooked at the steakhouse one evening, still the food was a solid 9 out 10 when considering this hotel is not a 5 plus star resort. We also found the service for the most part to be very good with a few exceptions. It should be noted that this hotel was recently bought by the Barcello Group and they were doing walk throughs when we were there and were already making some noticeable changes to the resort and staffing processes. So what keeps this resort from being a 5 star? The resort is currently in a transition period and they need to complete renovations to buildings 10, 11, 12, and 13. These buildings are tired and are in need of cosmetic makeovers as well as updates to plumbing and wiring. While their, we witnessed many complaining about water leaking through the roof in building 12 as well as complaints about the noise from active renovations next door in building 13. If going down anytime soon keep this in mind. We stayed in building 11 and actually had no real complaints other than our room was pretty outdated once we saw what rooms in building 24 looked like. The next big barrier to five star status is the hotel front desk. If I had to describe it one word I would say "nightmare." That seems harsh I'm sure but we were two hours checking in the day we arrived and had to line up multiple times to get completely checked in. When we did get up to the desk the young man disappeared into the back room for forty minutes without explanation. We were told that room numbers are not assigned ahead of time which might explain us witnessing a guest bribe the front desk staff to get a ground floor room in building 24. I would say to you Mr. Barcello that you need to clean up this situation pronto and you may want to think about automating this process. Towel cards, wifi passwords, etc. also need to be rolled into the check in process so that valued guests don't waste too much of their vacation time standing in multiple line ups. I think other areas that will be tightened up will be wait staff service, which is very good BTW, but lacks a certain efficiency and refinement if this hotel is ever to achieve a five star level of service. We also noticed that communication was a challenge in some areas due to not enough bilingual staff. A minor thing that bothered our group was having to walk out past the main gate of the resort to catch the free shuttle to the Don Lucas cigar factory (in the rain I might add). It did not go unnoticed that patrons at other hotels were picked up at their main lobby by this free service but this was shunned at the Occidental. My mother who has mobility issues asked to be driven out by golf cart to meet the shuttle but was told they were "not allowed" to give guests rides out to meet this shuttle. I will not belabour this Mr. Barcello other than to say "shame on you" for the poor treatment of your guests who dare try and access a free service rather than pay the $65US your hotel was charging for the same ride. Despite the check in debacle and some other minor bumps, we had a blast at this hotel. This place comes to life in the evenings and I can't say enough good about the entertainment in the lobby bar as well as the theatre. This is great value for your money but buyer beware while the building renos are going on. Also if you are allergic to cigarette smoke, this may not be the place for you as there were a disproportionate number of guests who smoked and at times it was hard to get away from. Overall, we would go back again.
    Round Indicators
    fcooney Kingston, Canada. 03/28/2017 Viaggio con amici

    “Occidental Punta Cana review”

    We stayed at OPC from Mar 3-10 2017. According to previous reviews, it was expected that check in would take some time. We made sure that our reservation was for First Class upgrade & oceanfront room. We were originally offered a room in building 10 which I refused & insisted on buildings from 24-26. We waited 1.5 hours for the room to be ready, that worked out fine having lunch and hanging out at the Lobby bar. The Reception staff were not very fluent in English which caused a delay in us getting the proper bracelets & being shuttled from one place to another. It was all sorted out by Danny, our excellent cart driver, who kept apologizing for the mix up, even though it wasn’t his fault. Front desk inefficient staff makes it especially difficult for people coming to the resort tired, hungry & inpatient. Have to make sure you have the correctly coloured bracelets on so that you get the First Club service…the blue ones don’t cut it. The resort was beautiful, well kept grounds, lovely large spotless lobby, large clear pools. Our room was in building 26, third floor (with an elevator!), balcony jacuzzi, newly renovated, right at the beach. We had asked to 2 double beds, but made it work with 1 king & the couches. Please note that the bed/couches were very hard & the hotel should consider providing mattress pads. The beach was clean & groomed, walkways wide, smooth, which was important for anyone with mobility issues. Being in the Royal/First Club beach section was less crowded & better shade. No thatched umbrellas here so sunburning was an issue. Our room was cleaned everyday, towels usually fresh every other, used the jacuzzi twice (it did NOT take 4 hours to fill), bathroom facilities worked fine. No complaints here. Food mostly was good. The main buffet did have similar things presented every meal, but there were always choices for everything. We had 5 ala carte dinners. The Steakhouse was our favourite, the least was the seafood, because we were rushed with our main courses & therefore the food got cold. We also could use the First Club facility for breakfast buffet/afternoon snacks/better booze choices. This was a perk with the upgrade & it worked out well for us. Maria on the front desk did all our dinner reservations within minutes & bar service provided by Pedro & Ruth were wonderful. The bars…there was never enough staff at them at any time of the day. The main pool bar, which could be very busy, only had 2 staff most of the time. Sometimes the bars closed with no warning. The First Club and Royal beach bars could be combined. The ‘House’ resort wine & beer were flavourless, the same as what is found in most resorts we have been to. By the 3rd day we resorted to buying premium wine with meals which is how we met Leonardo, who is such a wonderful young man who always took time out to say ‘hello’ & ask how our vacation was going. So, in summary-Pros-1/2 hour from the airport, beach, ala cartes, Leonardo, First Club. Cons-hard beds, not enough sun shelters, House beer & wine. In the end, we had a great vacation…it is what you make it. My advice to all the people who had lots of complaints…pay for an upgrade & leave your North American expectations at home.
    Round Indicators
    Emilio A 02/13/2017 In coppia

    “Animacion super ”

    Fantastica esperienza! Posto incantevole, spiaggia stupenda...sembra di essere in paradiso! Animazione bellissima, gentile e cortese. Tuto bellissimo. Consiglio vivamente questo resort! Siamo Emilio e Imma, una coppia italiana e ringraziamo alejandro , betty boo , chocolate scoobedoo e cuchi dell'animazione! Sono i migliori!

    Occidental_PC, Community Manager alle Occidental Punta Cana, ha risposto a questa recensione.
     Dear Emilio A, First and foremost, I would like to apologize for being unable to answer in to your review in Italian. We try to offer each and every guest a personalized experience even once they’ve left our resort. That said, we truly appreciate the time you’ve taken to provide us and the TripAdvisor Community with feedback regarding your recent stay at the Occidental Punta Cana. We are glad to hear that we have managed to satisfy most of your expectations. There is nothing more important to us than to offer our guests an excellent holiday experience. Needless to say, we are thrilled to hear that we achieved our goal. I will share your comments with Alejandro, Betty boo , Chocolate, Scoobi Doo, and Cuchi. Once again, we thank you for choosing the Occidental Punta Cana as your holiday destination. Please do not hesitate to contact us when plans to return do arise. We look forward to welcoming you back. It was our pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

    Round Indicators
    caboforever Roma, Italia. 02/01/2017 In coppia

    “Royal Level at the Occudental Punta Cana”

    rientrati questa sera dopo 13 giorni passati in questa struttura. Non possiamo che iniziare con un ringraziamento a tutti per aver reso questa vacanza ancor più bella. Eravamo al Royal Level stanza 21204 vista oceano e piscina, non posso scrivere molto sui servizi generali dell'hotel perché abbiamo usufruito solo di quelli messi a disposizione per i clienti del Royal. Al nostro arrivo ci hanno portato con un "carrettero" per un check-in privato, siamo stati accolti da Melina gentile, educata e simpatica che ci ha offerto un drink e spiegato tutto. Quando siamo entrati in camera siamo rimasti a "bocca aperta", era enorme, due stanze ampie, un bagno enorme così come enorme era la terrazza con vasca idromassaggio. Tutto nuovo, si sentiva ancora l'odore di nuovo dei mobili. Frigobar rifornito e rum con piatto di frutta in omaggio. Da italiani non possiamo che elogiare il ristorante del Royal e a differenza di altri hotel (vedi recensioni) abbiamo mangiato benissimo e di tutto. Il personale al ristorante è straordinario, menziono solo Hector per evitare di dimenticare qualcuno ma vorrei ringraziare di cuore tutti anche lo chef. ps. il vino non è un granché. Abbiamo usufruito per diverse mattine della colazione in camera, servizio impeccabile...ordinavamo per le 7.30 e puntualmente alle 7.30 sentivi bussare in camera. Per quanto riguarda la spiaggia ci tengo a precisare che è una delle migliori che si trovano in zona Bavaro. Non ci sono mai problemi di lettini o di ombra a qualsiasi ora. Non ci sono ombrelloni ma tende in comune o palme che però fanno bene il loro lavoro. Bar in spiaggia con bevande premium e Antonio che fa la differenza con la sua simpatia e serietà. Senza di lui il bar del Royal Level non sarebbe lo stesso. In queste due settimane abbiamo conosciuto anche tanti ospiti americani simpaticissimi. Per riassumere...servizio Royal Level top in tutto dalla reception in primis Melina ma anche TUTTE le altre ragazze, camera bellissima, ristorante ottimo e fantastici i camerieri, spiaggia fantastica e servizio beach bar strepitoso. Le uniche cose che non ci sono piaciute sono state: 1) personale alla reception principale scostante, non solo non alzavano nemmeno la testa per risponderti ma quando riuscivi a cacciargli fuori una parola era...NO. Esempio...c'è la navetta gratis per il casinò? NO. C'è la navetta gratuita per il Palma real shopping center? NO. Eppure in altre recensioni avevamo letto che c'erano. La cosa assurda è che se alla sicurezza fai la stessa domanda (casinò), una ti risponde che c'è...un'altra ti dice che c'è solo al ritorno. Quindi se volevamo andare all'Avalon eravamo costretti a pagare 10 dollari all'andata e zero al ritorno. Chiedo gentilmente al Manager di chiarire questa cosa. Noi dopo 13 giorni non l'abbiamo capita. Comunque queste piccole cose non hanno ovviamente scalfito la nostra meravigliosa vacanza. È la nostra quinta volta a Punta Cana ed ogni anno abbiamo cambiato hotel, il prossimo anno, con la stessa offerta, è qui che torneremo. Grazie a tutti da Monja e Primo.

    Occidental_PC, Community Manager alle Occidental Punta Cana, ha risposto a questa recensione.
     Dear Caboforever, First and foremost, I would like to apologize for being unable to answer in to your review in Italian. We try to offer each and every guest a personalized experience even once they’ve left our resort. That said, we truly appreciate the time you’ve taken to provide us and the TripAdvisor Community with feedback regarding your recent stay at the Occidental Punta Cana. We are glad to hear that we have managed to satisfy most of your expectations. There is nothing more important to us than to offer our guests an excellent holiday experience. Needless to say, we are thrilled to hear that we achieved our goal. We wil certainly share your kind words with Melina and the Royal Level staff. Once again, we thank you for choosing the Occidental Punta Cana as your holiday destination. Please do not hesitate to contact us when plans to return do arise. We look forward to welcoming you back. It was our pleasure to serve you. Kind Regards, Scarlett Acosta Community Manager

    VALUTAZIONE

    Round Indicators

    • marzo 28 2017
    • In famiglia

    Kittykatf

    “Worst resort”


    No hot water, no pool service, no alcohol in pool fridge, horrible food, rude service. After traveling to many resorts this is by far this worst. Two days to get a clean glass in the room, three days now with no hot water, people look through you and say yes when you ask for something but do absolutely nothing about it. Ughhhhhhhhh! I travel a lot and have never been so frustrated


    VALUTAZIONE

    Round Indicators

    • marzo 28 2017
    • Ottawa, Canada
    • In famiglia

    755globetrotter

    “Great Value for a Good Time”


    We recently stayed at the Occidental from March 18-26 and let me start by saying that while this resort is currently a solid four star resort, it has all the makings of a future 5 star hotel. Let's start with the positives: In terms of the first rule in real estate (location, location, location) this hotel is close to town and boasts stunning beach views. The layout and architecture of this hotel was absolutely beautiful and one of the nicest pool set ups I've seen. The main pool was close to bathrooms, food, and two bars, with a snack restaurant overlooking the pool. The food at this hotel was very good and consistently offered plenty of choices to patrons. We ate at all of the specialty restaurants and again the food was very good with the exception of our salmon being undercooked at the steakhouse one evening, still the food was a solid 9 out 10 when considering this hotel is not a 5 plus star resort. We also found the service for the most part to be very good with a few exceptions. It should be noted that this hotel was recently bought by the Barcello Group and they were doing walk throughs when we were there and were already making some noticeable changes to the resort and staffing processes. So what keeps this resort from being a 5 star? The resort is currently in a transition period and they need to complete renovations to buildings 10, 11, 12, and 13. These buildings are tired and are in need of cosmetic makeovers as well as updates to plumbing and wiring. While their, we witnessed many complaining about water leaking through the roof in building 12 as well as complaints about the noise from active renovations next door in building 13. If going down anytime soon keep this in mind. We stayed in building 11 and actually had no real complaints other than our room was pretty outdated once we saw what rooms in building 24 looked like. The next big barrier to five star status is the hotel front desk. If I had to describe it one word I would say "nightmare." That seems harsh I'm sure but we were two hours checking in the day we arrived and had to line up multiple times to get completely checked in. When we did get up to the desk the young man disappeared into the back room for forty minutes without explanation. We were told that room numbers are not assigned ahead of time which might explain us witnessing a guest bribe the front desk staff to get a ground floor room in building 24. I would say to you Mr. Barcello that you need to clean up this situation pronto and you may want to think about automating this process. Towel cards, wifi passwords, etc. also need to be rolled into the check in process so that valued guests don't waste too much of their vacation time standing in multiple line ups. I think other areas that will be tightened up will be wait staff service, which is very good BTW, but lacks a certain efficiency and refinement if this hotel is ever to achieve a five star level of service. We also noticed that communication was a challenge in some areas due to not enough bilingual staff. A minor thing that bothered our group was having to walk out past the main gate of the resort to catch the free shuttle to the Don Lucas cigar factory (in the rain I might add). It did not go unnoticed that patrons at other hotels were picked up at their main lobby by this free service but this was shunned at the Occidental. My mother who has mobility issues asked to be driven out by golf cart to meet the shuttle but was told they were "not allowed" to give guests rides out to meet this shuttle. I will not belabour this Mr. Barcello other than to say "shame on you" for the poor treatment of your guests who dare try and access a free service rather than pay the $65US your hotel was charging for the same ride. Despite the check in debacle and some other minor bumps, we had a blast at this hotel. This place comes to life in the evenings and I can't say enough good about the entertainment in the lobby bar as well as the theatre. This is great value for your money but buyer beware while the building renos are going on. Also if you are allergic to cigarette smoke, this may not be the place for you as there were a disproportionate number of guests who smoked and at times it was hard to get away from. Overall, we would go back again.


    VALUTAZIONE

    Round Indicators

    • marzo 28 2017
    • Kingston, Canada
    • Viaggio con amici

    fcooney

    “Occidental Punta Cana review”


    We stayed at OPC from Mar 3-10 2017. According to previous reviews, it was expected that check in would take some time. We made sure that our reservation was for First Class upgrade & oceanfront room. We were originally offered a room in building 10 which I refused & insisted on buildings from 24-26. We waited 1.5 hours for the room to be ready, that worked out fine having lunch and hanging out at the Lobby bar. The Reception staff were not very fluent in English which caused a delay in us getting the proper bracelets & being shuttled from one place to another. It was all sorted out by Danny, our excellent cart driver, who kept apologizing for the mix up, even though it wasn’t his fault. Front desk inefficient staff makes it especially difficult for people coming to the resort tired, hungry & inpatient. Have to make sure you have the correctly coloured bracelets on so that you get the First Club service…the blue ones don’t cut it. The resort was beautiful, well kept grounds, lovely large spotless lobby, large clear pools. Our room was in building 26, third floor (with an elevator!), balcony jacuzzi, newly renovated, right at the beach. We had asked to 2 double beds, but made it work with 1 king & the couches. Please note that the bed/couches were very hard & the hotel should consider providing mattress pads. The beach was clean & groomed, walkways wide, smooth, which was important for anyone with mobility issues. Being in the Royal/First Club beach section was less crowded & better shade. No thatched umbrellas here so sunburning was an issue. Our room was cleaned everyday, towels usually fresh every other, used the jacuzzi twice (it did NOT take 4 hours to fill), bathroom facilities worked fine. No complaints here. Food mostly was good. The main buffet did have similar things presented every meal, but there were always choices for everything. We had 5 ala carte dinners. The Steakhouse was our favourite, the least was the seafood, because we were rushed with our main courses & therefore the food got cold. We also could use the First Club facility for breakfast buffet/afternoon snacks/better booze choices. This was a perk with the upgrade & it worked out well for us. Maria on the front desk did all our dinner reservations within minutes & bar service provided by Pedro & Ruth were wonderful. The bars…there was never enough staff at them at any time of the day. The main pool bar, which could be very busy, only had 2 staff most of the time. Sometimes the bars closed with no warning. The First Club and Royal beach bars could be combined. The ‘House’ resort wine & beer were flavourless, the same as what is found in most resorts we have been to. By the 3rd day we resorted to buying premium wine with meals which is how we met Leonardo, who is such a wonderful young man who always took time out to say ‘hello’ & ask how our vacation was going. So, in summary-Pros-1/2 hour from the airport, beach, ala cartes, Leonardo, First Club. Cons-hard beds, not enough sun shelters, House beer & wine. In the end, we had a great vacation…it is what you make it. My advice to all the people who had lots of complaints…pay for an upgrade & leave your North American expectations at home.


    VALUTAZIONE

    Round Indicators

    • febbraio 13 2017
    • In coppia

    Emilio A

    “Animacion super ”


    Fantastica esperienza! Posto incantevole, spiaggia stupenda...sembra di essere in paradiso! Animazione bellissima, gentile e cortese. Tuto bellissimo. Consiglio vivamente questo resort! Siamo Emilio e Imma, una coppia italiana e ringraziamo alejandro , betty boo , chocolate scoobedoo e cuchi dell'animazione! Sono i migliori!


    Occidental_PC, Community Manager alle Occidental Punta Cana, ha risposto a questa recensione.
    Dear Emilio A, First and foremost, I would like to apologize for being unable to answer in to your review in Italian. We try to offer each and every guest a personalized experience even once they’ve left our resort. That said, we truly appreciate the time you’ve taken to provide us and the TripAdvisor Community with feedback regarding your recent stay at the Occidental Punta Cana. We are glad to hear that we have managed to satisfy most of your expectations. There is nothing more important to us than to offer our guests an excellent holiday experience. Needless to say, we are thrilled to hear that we achieved our goal. I will share your comments with Alejandro, Betty boo , Chocolate, Scoobi Doo, and Cuchi. Once again, we thank you for choosing the Occidental Punta Cana as your holiday destination. Please do not hesitate to contact us when plans to return do arise. We look forward to welcoming you back. It was our pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

    VALUTAZIONE

    Round Indicators

    • febbraio 1 2017
    • Roma, Italia
    • In coppia

    caboforever

    “Royal Level at the Occudental Punta Cana”


    rientrati questa sera dopo 13 giorni passati in questa struttura. Non possiamo che iniziare con un ringraziamento a tutti per aver reso questa vacanza ancor più bella. Eravamo al Royal Level stanza 21204 vista oceano e piscina, non posso scrivere molto sui servizi generali dell'hotel perché abbiamo usufruito solo di quelli messi a disposizione per i clienti del Royal. Al nostro arrivo ci hanno portato con un "carrettero" per un check-in privato, siamo stati accolti da Melina gentile, educata e simpatica che ci ha offerto un drink e spiegato tutto. Quando siamo entrati in camera siamo rimasti a "bocca aperta", era enorme, due stanze ampie, un bagno enorme così come enorme era la terrazza con vasca idromassaggio. Tutto nuovo, si sentiva ancora l'odore di nuovo dei mobili. Frigobar rifornito e rum con piatto di frutta in omaggio. Da italiani non possiamo che elogiare il ristorante del Royal e a differenza di altri hotel (vedi recensioni) abbiamo mangiato benissimo e di tutto. Il personale al ristorante è straordinario, menziono solo Hector per evitare di dimenticare qualcuno ma vorrei ringraziare di cuore tutti anche lo chef. ps. il vino non è un granché. Abbiamo usufruito per diverse mattine della colazione in camera, servizio impeccabile...ordinavamo per le 7.30 e puntualmente alle 7.30 sentivi bussare in camera. Per quanto riguarda la spiaggia ci tengo a precisare che è una delle migliori che si trovano in zona Bavaro. Non ci sono mai problemi di lettini o di ombra a qualsiasi ora. Non ci sono ombrelloni ma tende in comune o palme che però fanno bene il loro lavoro. Bar in spiaggia con bevande premium e Antonio che fa la differenza con la sua simpatia e serietà. Senza di lui il bar del Royal Level non sarebbe lo stesso. In queste due settimane abbiamo conosciuto anche tanti ospiti americani simpaticissimi. Per riassumere...servizio Royal Level top in tutto dalla reception in primis Melina ma anche TUTTE le altre ragazze, camera bellissima, ristorante ottimo e fantastici i camerieri, spiaggia fantastica e servizio beach bar strepitoso. Le uniche cose che non ci sono piaciute sono state: 1) personale alla reception principale scostante, non solo non alzavano nemmeno la testa per risponderti ma quando riuscivi a cacciargli fuori una parola era...NO. Esempio...c'è la navetta gratis per il casinò? NO. C'è la navetta gratuita per il Palma real shopping center? NO. Eppure in altre recensioni avevamo letto che c'erano. La cosa assurda è che se alla sicurezza fai la stessa domanda (casinò), una ti risponde che c'è...un'altra ti dice che c'è solo al ritorno. Quindi se volevamo andare all'Avalon eravamo costretti a pagare 10 dollari all'andata e zero al ritorno. Chiedo gentilmente al Manager di chiarire questa cosa. Noi dopo 13 giorni non l'abbiamo capita. Comunque queste piccole cose non hanno ovviamente scalfito la nostra meravigliosa vacanza. È la nostra quinta volta a Punta Cana ed ogni anno abbiamo cambiato hotel, il prossimo anno, con la stessa offerta, è qui che torneremo. Grazie a tutti da Monja e Primo.


    Occidental_PC, Community Manager alle Occidental Punta Cana, ha risposto a questa recensione.
    Dear Caboforever, First and foremost, I would like to apologize for being unable to answer in to your review in Italian. We try to offer each and every guest a personalized experience even once they’ve left our resort. That said, we truly appreciate the time you’ve taken to provide us and the TripAdvisor Community with feedback regarding your recent stay at the Occidental Punta Cana. We are glad to hear that we have managed to satisfy most of your expectations. There is nothing more important to us than to offer our guests an excellent holiday experience. Needless to say, we are thrilled to hear that we achieved our goal. We wil certainly share your kind words with Melina and the Royal Level staff. Once again, we thank you for choosing the Occidental Punta Cana as your holiday destination. Please do not hesitate to contact us when plans to return do arise. We look forward to welcoming you back. It was our pleasure to serve you. Kind Regards, Scarlett Acosta Community Manager

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