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Vista do hotel Barceló Karmina Palace Deluxe
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map

Mapa e localização

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 km Aeroporto Internacional de Manzanillo

20 km Porto de Manzanillo

Premios y Reconocimientos

Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Barceló Karmina

4.0/5 Round Indicators
| 4620 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


Opiniões

Excelente

48% Complete

2234

Muito bom

30% Complete

1416

Normal

11% Complete

540

Mau

5% Complete

266

Péssimo

3% Complete

164

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    Round Indicators
    pelota4 Ajijic, México. 11/18/2019 Viagem a sós

    “Will continue visiting.”

    Although it's a 5 hour trip from my location in Mexico, the greeting on arrival and subsequent stay (usually 5 days) make it worthwhile. Friendly and efficient staff, good food and excellent beverage selection make me wish I could stay longer.

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear pelota4: Firstly we would like to thank you for choosing our Barceló Karmina hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are happy to know that during your recent experience with us you consider us an excellent place. We hope to welcome you again in the future. Best regards, Guest Experience Manager.

    Round Indicators
    michelt3212019 Los Angeles, Califórnia. 11/13/2019 Família

    “Nice hotel, food is a no”

    This hotel is just good looks and the food was not good, only one restrutant was okay. Even the speciality resturants you can't dine at them if you don't get two nights and they suppoesdly get booked fast but yet they were mostly empty at dinner time

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear michelt3212019: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.

    Round Indicators
    503jamesedwardb 11/11/2019 Romântica

    “Barcelo Karmina 8 Days”

    Expect mediocre food quality, as a Premium Level Member we were disappointed with few restaurant selections. Good Quality Drinks Rooms required upgrade maintenance especially with worn fixtures in restrooms

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear 503jamesedwardb: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we know that the maintenance of our facilities is an important aspect to provide comfort to our guests, therefore our maintenance team takes corrective and preventive actions so that our facilities are always impeccable, we will share your recommendations with the entire team. Best Regards, Guest Experience Manager.

    Round Indicators
    LindaKayC Fresno, Califórnia. 11/03/2019 Viagem com amigos

    “Wonderful resort”

    The rooms are very spacious with a step down area with a couch, chair, and table with four chairs. There are two TV’s in the room, one you can watch from the bed, the other from the couch. There is a balcony with a table and two chairs. The bathroom is very specious with two sinks, a bathtub and a shower. Plenty of storage space and two closets. There is a coffee maker and a mini fridge. The resort is all inclusive including the mini bar restocked every day. The breakfast is a buffet at two different locations, one by the Japanese restaurant and the other in the Italian restaurant. Lunch is the same, buffet at both locations. Depending on how many nights you stay, you will get a voucher to make dinner reservations at one if three restaurants, Japanese, Italian, or Mexican. Otherwise, it is back to the buffet by the Japanese restaurant. You need to your dinner reservations right away as they fill up fast. There is also a snack shack by the kids pool that serves nachos, hamburgers, and hotdogs. The problem is you can not take the food back to your chaise by the pool to enjoy. The food at the snack shack definitely needs improvement. There is a waiter that will bring you drinks by the pool. We found the Mexican restaurant to be our favorite for dinner. We also enjoyed the spa services and had a massage one day and a facial the next. Prices were very reasonable. They have separate women’s and men’s locker rooms. There is a steam room, showers and toilets in each. They have soap and shampoo and a hair dryer, but no brushes or hair conditioner. The resort has a private beach but it looked very rocky to swim in. There is an adult pool and a family pool. Each night there is entertainment but we found it started too late to enjoy. Golf is nearby. The town would be too far to walk to, so you would need to take a taxi. We found the resort to be relaxing and very lovely. Enjoy!

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Guest: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. It is a pleasure to know that during your stay with us you could enjoy the cleanliness of our facilities and the beauty of our beach. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.

    Round Indicators
    338elysab Curitiba, PR. 03/03/2017 Família

    “Muitas regras para um all inclusive... ”

    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...

    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 18 2019
    • Ajijic, México
    • Viagem a sós

    pelota4

    “Will continue visiting.”


    Although it's a 5 hour trip from my location in Mexico, the greeting on arrival and subsequent stay (usually 5 days) make it worthwhile. Friendly and efficient staff, good food and excellent beverage selection make me wish I could stay longer.


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear pelota4: Firstly we would like to thank you for choosing our Barceló Karmina hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are happy to know that during your recent experience with us you consider us an excellent place. We hope to welcome you again in the future. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 13 2019
    • Los Angeles, Califórnia
    • Família

    michelt3212019

    “Nice hotel, food is a no”


    This hotel is just good looks and the food was not good, only one restrutant was okay. Even the speciality resturants you can't dine at them if you don't get two nights and they suppoesdly get booked fast but yet they were mostly empty at dinner time


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear michelt3212019: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 11 2019
    • Romântica

    503jamesedwardb

    “Barcelo Karmina 8 Days”


    Expect mediocre food quality, as a Premium Level Member we were disappointed with few restaurant selections. Good Quality Drinks Rooms required upgrade maintenance especially with worn fixtures in restrooms


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear 503jamesedwardb: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we know that the maintenance of our facilities is an important aspect to provide comfort to our guests, therefore our maintenance team takes corrective and preventive actions so that our facilities are always impeccable, we will share your recommendations with the entire team. Best Regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 3 2019
    • Fresno, Califórnia
    • Viagem com amigos

    LindaKayC

    “Wonderful resort”


    The rooms are very spacious with a step down area with a couch, chair, and table with four chairs. There are two TV’s in the room, one you can watch from the bed, the other from the couch. There is a balcony with a table and two chairs. The bathroom is very specious with two sinks, a bathtub and a shower. Plenty of storage space and two closets. There is a coffee maker and a mini fridge. The resort is all inclusive including the mini bar restocked every day. The breakfast is a buffet at two different locations, one by the Japanese restaurant and the other in the Italian restaurant. Lunch is the same, buffet at both locations. Depending on how many nights you stay, you will get a voucher to make dinner reservations at one if three restaurants, Japanese, Italian, or Mexican. Otherwise, it is back to the buffet by the Japanese restaurant. You need to your dinner reservations right away as they fill up fast. There is also a snack shack by the kids pool that serves nachos, hamburgers, and hotdogs. The problem is you can not take the food back to your chaise by the pool to enjoy. The food at the snack shack definitely needs improvement. There is a waiter that will bring you drinks by the pool. We found the Mexican restaurant to be our favorite for dinner. We also enjoyed the spa services and had a massage one day and a facial the next. Prices were very reasonable. They have separate women’s and men’s locker rooms. There is a steam room, showers and toilets in each. They have soap and shampoo and a hair dryer, but no brushes or hair conditioner. The resort has a private beach but it looked very rocky to swim in. There is an adult pool and a family pool. Each night there is entertainment but we found it started too late to enjoy. Golf is nearby. The town would be too far to walk to, so you would need to take a taxi. We found the resort to be relaxing and very lovely. Enjoy!


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Guest: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. It is a pleasure to know that during your stay with us you could enjoy the cleanliness of our facilities and the beauty of our beach. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • março 3 2017
    • Curitiba, PR
    • Família

    338elysab

    “Muitas regras para um all inclusive... ”


    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...


    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

    Vista aérea do hotel Barceló Karmina Palace Deluxe

    Barceló Karmina hotel, a paradise in Manzanillo.

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