Piscina do hotel Barceló Illetas Albatros

Barceló Illetas Albatros - Adults only

Texto: 6648 Uma experiência vanguardista, só para adultos, com acesso a uma bela angra natural na Baía de Palma. PS de Illetas, 15 | 07181 Illetas, Calviá
+34 971 402 211 +34 971 402154
Barceló Illetas Albatros - Adults only Texto: 6648 4 out of 5 based on 1365 ratings. 1365 user reviews.
Barceló Illetas Albatros - Adults only reviewed by BiancaHeller on . Vista linda! Hotel com bom custo benefício quando atrelado a uma promoção. Boa localização, a vista é linda, tomar sol e relaxar na pequena baía ensolarada foi excelente! Pequena Spa para dias mais frios! Café... Rating: 4
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Barceló Illetas Albatros - Adults only

PS de Illetas, 15   07181 Illetas, Calviá  


Places of Interest

20,4 km Aeroporto de Son Sant Joan

8,8 km Porto de Palma

7 km Museu Es Baluard

4 km Museu Fundación Pilar i Joan Miró

Premios y Reconocimientos Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Barceló Illetas Albatros - Adults only

4.0/5 Round Indicators
| 1390 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


PONTUAÇÃO DOS VIAJANTES

Excelente

47% Complete

654

Muito bom

33% Complete

464

Normal

13% Complete

185

Mau

3% Complete

53

Péssimo

2% Complete

34

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    Round Indicators
    Anastasia0124 Londres, Reino Unido. 06/22/2017 Viagem com amigos

    “Unsatisfactory stay!”

    We are lucky enough to have been to Mallorca many times as our friend has a wonderful villa there, the Island is beautiful and touring around the small unique coves is a must. The reason we stayed in this particular hotel was because we were attending a stunning wedding (not in the hotel - about a 40 minute drive away) but the bride and groom chose this hotel to host their guests as it was an easy drive to Puerto Portals and Port Andratx - places we visit frequently during our time in Mallorca. Unfortunately I don't think that I would stay in this hotel again or recommend it, as a whole the hotel was nice enough...clean and modern however majority of the staff basically acted as though you were an inconvenience. The breakfast buffet and inside bar staff seemed to be OK for service...however every time I asked for advice or for something to be done at the front desk they would literally act so rude making me feel stupid and like how dare I ask that of them. At the pool (which was very small) the staff basically rolled their eyes and sighed at you every time you ordered a drink, food or asked for a menu - it was so embarrassing and became a bit of a joke amongst the group. We were a large group and brought a lot of custom and there were also other large groups there too that expected the same professionalism and good service that we wanted - unfortunately this is something no one received. I get that the pool area was busy but if that's the case put more staff on shift...especially at peak times during the summer.
    Round Indicators
    KerryAcampbell 06/21/2017 Viagem com amigos

    “I”

    Visited in Early June with friends. Rooms were good and overall the hotel was clean and in good repair. The service was poor. Non existent at breakfast. A bit of a chore working coffee machines which often broke. Would have been nice to have coffee/ tea served at the table. The pool area is nice but the best views of the ocean are taken up with daybeds which cost 80 euros for one for the day- seriously! Not one was used by anyone the entire stay. The pool area was seriously understaffed- we felt sorry for the 2 girls there by themselves. The food was good however and staff were friendly. If the staff ratio to customer were increased and crazy pool charges were dropped I would stay again as the location is very handy for Palma.
    Round Indicators
    BiancaHeller São Paulo. 05/02/2017 Romântico

    “Vista linda!”

    Hotel com bom custo benefício quando atrelado a uma promoção. Boa localização, a vista é linda, tomar sol e relaxar na pequena baía ensolarada foi excelente! Pequena Spa para dias mais frios! Café da manhã bem completo, porém peguei dois dias xícaras sujas que mostrei para funcionários. Jantar razoável, vale mais pegar algo fresco que grelham na hora. Quarto limpo, travesseiros que deixam muito a desejar.... Atendimento impecável dos funcionários na recepção e bar. Poucas vagas gratuitas de estacionamento.

    Barceloilletas, Director General do(a) Barcelo Illetas Albatros, respondeu a esta avaliação
     Dear Mrs. Heller, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. With respect to our Wellness facilities, we would like to apologize for the issues during your use, we refresh and clean the Wellness area daily and very often we review the temperature, cleaning, fresh towels and the aroma of the full facilities of the Spa in order to accommodate the area for the comfort of our guests. Regards your comments about the cups, please accept our apologies for these inconveniences and we will start and action plan in order to don’t happened again. We offer to all of our guest on check in the different options to park for our guest. We have a public car park 20 meters away from the main door of the hotel. We are very pleased to hear that you liked our hotel location and neighborhood where we are located. At the same time, I am happy to hear that you felt comfortable with our services and facilities of the pool area and the private access to the beach. We feel very happy to know that you like and enjoy the pool facilities area. It is a very important area for our guest experience and we always try to improve and to bring new surprise for the enjoyment and relax of our guest. It is a satisfaction to have your positive experience on the quality of the food and service we serve to our guest at breakfast. We are always working for the excellence of our gastronomic offer, looking to surprise our customers with the best flavors to have the best morning start and enjoyed breakfast with our fantastic views to the Mediterranean Sea from the terrace. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Alberto Segura General Manager

    Round Indicators
    Camila A 04/07/2015 Romântico

    “Muito bom!”

    Vista para o mar é divina. Café da manhã muito bom e completo. Jantamos um dia no hotel e achei fraco. Hotel limpo e organizado, atendimento bom. Os serviços corresponderam ao meu pacote. Custo benefício bom. Recomendo.

    Barceloilletas, Director General do(a) Barcelo Illetas Albatros, respondeu a esta avaliação
     Prezado Cliente, Muito obrigado pelo seu comentário. Fico feliz em saber que você tenha desfrutado sua estadia, e nosso café da manhã com vista para o Mar Mediterrâneo. Vou parabenizar toda a equipe que tornou isto possível, e esperamos vê-lo novamente em breve. Muito obrigado mais uma vez, os melhores cumprimentos. Jacobo Álvarez Diretor

    Round Indicators
    elinecanteras São Paulo, SP. 07/27/2012 Romântico

    “Preço 10 estrelas não corresponde!”

    Uma lástima o serviço de quartos!!!Tivemos q solicitar troca de toalhas q foram colocadas.Estavam rasgadas.Em 12 dias isto aconteceu 4 vezes.A área de café da manhã,ainda q tivéssemos sido os primeiros tinha guardanapos e bitucas de cigarro espalhadas pelo chão!

    Barceloilletas, Gerente geral do(a) Barcelo Illetas Albatros, respondeu a esta avaliação
     Estimada ElineCanteras Obrigado por as recomendações mandadas em Tripadvisor. Quero pedir desculpas por as moléstias causadas durante a sua visita ao hotel. Estamos trocando a roupa de cama do hotel, já fizemos toda a troca de roupa de cama e agora já estamos com as toalhas que estão chegando, dentro de pouco este problema estará solucionado. Quanto à limpeza do café da manha, o restaurante é limpo duas vesses por dia e dentro do salão não permitimos fumar só no terraço conforme a lei de Espanha. Essas recomendações serão usadas para melhorar o hotel, espero poder dar a benvinda de volta ao hotel pessoalmente algum dia. Um abraço Michael Cleaver Gerente Geral

    CLASSIFICAÇÃO

    Round Indicators

    • junho 22 2017
    • Londres, Reino Unido
    • Viagem com amigos

    Anastasia0124

    “Unsatisfactory stay!”


    We are lucky enough to have been to Mallorca many times as our friend has a wonderful villa there, the Island is beautiful and touring around the small unique coves is a must. The reason we stayed in this particular hotel was because we were attending a stunning wedding (not in the hotel - about a 40 minute drive away) but the bride and groom chose this hotel to host their guests as it was an easy drive to Puerto Portals and Port Andratx - places we visit frequently during our time in Mallorca. Unfortunately I don't think that I would stay in this hotel again or recommend it, as a whole the hotel was nice enough...clean and modern however majority of the staff basically acted as though you were an inconvenience. The breakfast buffet and inside bar staff seemed to be OK for service...however every time I asked for advice or for something to be done at the front desk they would literally act so rude making me feel stupid and like how dare I ask that of them. At the pool (which was very small) the staff basically rolled their eyes and sighed at you every time you ordered a drink, food or asked for a menu - it was so embarrassing and became a bit of a joke amongst the group. We were a large group and brought a lot of custom and there were also other large groups there too that expected the same professionalism and good service that we wanted - unfortunately this is something no one received. I get that the pool area was busy but if that's the case put more staff on shift...especially at peak times during the summer.


    CLASSIFICAÇÃO

    Round Indicators

    • junho 21 2017
    • Viagem com amigos

    KerryAcampbell

    “I”


    Visited in Early June with friends. Rooms were good and overall the hotel was clean and in good repair. The service was poor. Non existent at breakfast. A bit of a chore working coffee machines which often broke. Would have been nice to have coffee/ tea served at the table. The pool area is nice but the best views of the ocean are taken up with daybeds which cost 80 euros for one for the day- seriously! Not one was used by anyone the entire stay. The pool area was seriously understaffed- we felt sorry for the 2 girls there by themselves. The food was good however and staff were friendly. If the staff ratio to customer were increased and crazy pool charges were dropped I would stay again as the location is very handy for Palma.


    CLASSIFICAÇÃO

    Round Indicators

    • maio 2 2017
    • São Paulo
    • Romântico

    BiancaHeller

    “Vista linda!”


    Hotel com bom custo benefício quando atrelado a uma promoção. Boa localização, a vista é linda, tomar sol e relaxar na pequena baía ensolarada foi excelente! Pequena Spa para dias mais frios! Café da manhã bem completo, porém peguei dois dias xícaras sujas que mostrei para funcionários. Jantar razoável, vale mais pegar algo fresco que grelham na hora. Quarto limpo, travesseiros que deixam muito a desejar.... Atendimento impecável dos funcionários na recepção e bar. Poucas vagas gratuitas de estacionamento.


    Barceloilletas, Director General do(a) Barcelo Illetas Albatros, respondeu a esta avaliação
    Dear Mrs. Heller, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. With respect to our Wellness facilities, we would like to apologize for the issues during your use, we refresh and clean the Wellness area daily and very often we review the temperature, cleaning, fresh towels and the aroma of the full facilities of the Spa in order to accommodate the area for the comfort of our guests. Regards your comments about the cups, please accept our apologies for these inconveniences and we will start and action plan in order to don’t happened again. We offer to all of our guest on check in the different options to park for our guest. We have a public car park 20 meters away from the main door of the hotel. We are very pleased to hear that you liked our hotel location and neighborhood where we are located. At the same time, I am happy to hear that you felt comfortable with our services and facilities of the pool area and the private access to the beach. We feel very happy to know that you like and enjoy the pool facilities area. It is a very important area for our guest experience and we always try to improve and to bring new surprise for the enjoyment and relax of our guest. It is a satisfaction to have your positive experience on the quality of the food and service we serve to our guest at breakfast. We are always working for the excellence of our gastronomic offer, looking to surprise our customers with the best flavors to have the best morning start and enjoyed breakfast with our fantastic views to the Mediterranean Sea from the terrace. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Alberto Segura General Manager

    CLASSIFICAÇÃO

    Round Indicators

    • abril 7 2015
    • Romântico

    Camila A

    “Muito bom!”


    Vista para o mar é divina. Café da manhã muito bom e completo. Jantamos um dia no hotel e achei fraco. Hotel limpo e organizado, atendimento bom. Os serviços corresponderam ao meu pacote. Custo benefício bom. Recomendo.


    Barceloilletas, Director General do(a) Barcelo Illetas Albatros, respondeu a esta avaliação
    Prezado Cliente, Muito obrigado pelo seu comentário. Fico feliz em saber que você tenha desfrutado sua estadia, e nosso café da manhã com vista para o Mar Mediterrâneo. Vou parabenizar toda a equipe que tornou isto possível, e esperamos vê-lo novamente em breve. Muito obrigado mais uma vez, os melhores cumprimentos. Jacobo Álvarez Diretor

    CLASSIFICAÇÃO

    Round Indicators

    • julho 27 2012
    • São Paulo, SP
    • Romântico

    elinecanteras

    “Preço 10 estrelas não corresponde!”


    Uma lástima o serviço de quartos!!!Tivemos q solicitar troca de toalhas q foram colocadas.Estavam rasgadas.Em 12 dias isto aconteceu 4 vezes.A área de café da manhã,ainda q tivéssemos sido os primeiros tinha guardanapos e bitucas de cigarro espalhadas pelo chão!


    Barceloilletas, Gerente geral do(a) Barcelo Illetas Albatros, respondeu a esta avaliação
    Estimada ElineCanteras Obrigado por as recomendações mandadas em Tripadvisor. Quero pedir desculpas por as moléstias causadas durante a sua visita ao hotel. Estamos trocando a roupa de cama do hotel, já fizemos toda a troca de roupa de cama e agora já estamos com as toalhas que estão chegando, dentro de pouco este problema estará solucionado. Quanto à limpeza do café da manha, o restaurante é limpo duas vesses por dia e dentro do salão não permitimos fumar só no terraço conforme a lei de Espanha. Essas recomendações serão usadas para melhorar o hotel, espero poder dar a benvinda de volta ao hotel pessoalmente algum dia. Um abraço Michael Cleaver Gerente Geral

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