Piscina do Hotel Occidental Cozumel

Royal Level at Occidental Cozumel

Texto: 90306 O espaço mais exclusivo e com serviços VIP situado junto ao recife de Palancar, um dos melhores do mundo para mergulho. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 30 + 52 987 872 97 39
Royal Level at Occidental Cozumel Texto: 90306 4 out of 5 based on 319 ratings. 319 user reviews.
Royal Level at Occidental Cozumel reviewed by GBiallar on . Just a king bed for three adults? We were so disappointed to find just a king bed in our room booked for three adults. We understood there would be two beds. The staff brought a cot after we pointed it out to them. The cot was... Rating: 3
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Pontos de interesse

19,8 km Aeroporto Internacional de Cozumel

250 m Praia

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 320 Avaliações

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PONTUAÇÃO DOS VIAJANTES

Excelente

54% Complete

173

Muito bom

28% Complete

90

Normal

7% Complete

24

Mau

4% Complete

14

Péssimo

5% Complete

19

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    Round Indicators
    Lee-Anne L Smooth Rock Falls, Canadá. 04/25/2017 Romântico

    “Beautiful Vacation for relaxing”

    We were at the Occidental Cozumel April 11 to 18 2017. We had a wonderful vacation. The property is beautiful, clean and well taking care of. The walkways are lined with thick foliage and palm trees. We were in the Royal level, the service there was amazing. The concierge ladies were always helpful and happy. The walk from our unit to the beautiful pool/beach area was 2 min. The walk to the restaurants and main lobby was about 5 min and very enjoyable. Reading reviews we were a little curious about the service or lack of according to some reviews, but we were pleasantly greeted and quickly seated at all meals whether it was for breakfast lunch or dinner. Our beverages were brought to the table promptly, even the Baileys , that they had to get from the lobby bar in the morning for my hubby's coffee.😄 The food and drinks were wonderful. Our favourite was the Sonora a la carte, We went three times, it was delicious and the staff very accommodating. The bar tenders at the pool bar did a great job keeping the flow of thirsty guests topped up. We had pool side and beach side waiters daily. The bartenders at the lobby bar were friendly, fun and extremely efficient...always smiling and willing to make you what ever you asked for. The beach was amazing and never a lack of chairs. The snorkelling from the beach was awesome too. So much to see. The night entertainment was decent most nights if we lasted long enough to enjoy it. We never made it to the disco or gym🙄🙄🙄🙄, so I can't review that. Our room was big, clean and very comfortable, the beds were amazing. We were in room 2028. My only complaint about this location are the birds that sat in our trees all night partying!,, lol but that's no ones fault, lol,,, There is definitely lots of wild life to see, the iguanas were amazing, they always manage to impress me. The coties pretty much stayed in the mangroves but would check you out on your way to the pool/beach area to see if you had food for them. Apparently there are pigs running around but we weren't fortunate to spot them, they were hanging out around unit 14. Overall, we loved our vacation and the resort and the staff from the concierge,to bartenders,to wait staff to the entertainment staff. I would definitely recommend this resort. Oh and Cozumel is absolutely a beautiful, friendly and clean Island.
    Round Indicators
    GBiallar 03/29/2017 Família

    “Just a king bed for three adults?”

    We were so disappointed to find just a king bed in our room booked for three adults. We understood there would be two beds. The staff brought a cot after we pointed it out to them. The cot was shoved up right against the king bed-couldn't get out of the bed but at the foot. Moved us to the First Club level with a room with two beds-perfect. BUT, they then told us we would now have to pay for internet! Crazy!!-NO WAY! Seemed like the first 24 hours was a battle, but then we finally were able to relax. Very beautiful and lush tropical surroundings. Room updated and clean. Only two beers in the fridge with lots of pop and water. TV was very snowy...very few stations in English, not that we watched it much. Buffet needs work-would recommend fewer options but better quality. Specialty restaurants saved us...enjoyed them all, but mostly La Caretta for breakfast, lunch and dinner. This was the best part of the Royal Club level. Beach is good; snorkeling good too right off the beach. So happy to have smiles from Crystal, Santos, Carlos, Javier (Delta Rep), and Hector. Thank you to Sara at Guest Services for being so helpful and addressing our concerns promptly...like you cared!
    Round Indicators
    dbmomto3 Chicago, Illinois. 03/06/2017 Romântico

    “Beautiful resort and great vacation”

    Just got back on Saturday from a a fabulous week-long stay at Occidental Resort with my boyfriend. We enjoyed diving every day and I got my PADI certification so I will be diving again in the future! We enjoyed the property very much. The resort is lush and tropical. The grounds are maintained impeccably and there is a lot of wildlife--wild pigs, coatimundi (raccoon-like animals), iguana and tons of birds. Check-in was a breeze. We were directed to the Royal Level desk and the whole thing took ten minutes. Bags were placed directly into our room that was a very spacious suite with a living area, sofa and TV, a dining room with a table and four chairs and a large bedroom. Balconies off both the living area and the bedroom. There were a couple of minor issues with the room, such as poor TV reception and no coffee for the coffee maker. Also, the bathroom was odd in that that there was no separation between the toilet, shower and sink area so if someone was using the toilet, nobody else could be washing their face or showering. Also, the closet was in the bathroom--sort of odd. As at many all-inclusives, there were never enough chairs at the pools and beach. At the beach and the main pool, reserving chairs at 6:30 am was pretty common! We did manage to find a shaded spot that we sort of camped at when we were sitting at the beach but I don't know why these places can't just come up with more chairs. The beach was pretty good for Cozumel--sand was a little coarse, but it is sitting on a coral reef so that's what I would expect. The water was nice in all the pools although after the first day the only pool we visited was the one at the Royal Level. Food was plentiful, but very mixed in quality. We didn't care for the buffet dinner at all. Choices were not that great and didn't taste as fresh as the food at the other restaurants. The seafood restaurant overlooking the beach was lovely for dinner, but the food wasn't that tasty and the portions were tiny. The Sonora (Mexican) and La Carreta (Royal Level) had the best food. Portions at the specialty restaurants were fairly modest and we just ordered an extra entree or appetizer after the first night if we were hungry. We also did room service a couple of times and it was prompt and hot. Breakfast at the buffet was tasty and it opened before anything else so we went there for breakfast a couple of times before early morning dives. We also enjoyed breakfast at the Royal Level but their menu was a bit limited. The staff all seems to work really hard, but I agree with other reviewers that getting that second cup of coffee or water refill was not very easy. On our final morning we went to the spa for a couples massage. The spa was very nice and pretty and the massage was a relaxing way to end our trip. I will review the dive shop separately but it was fabulous as well. I would definitely consider returning to this resort and for the deal we got I think it was a good value, but I wouldn't consider staying here if we didn't get the Royal Level.
    Round Indicators
    NatP685 Mirabel, Canadá. 03/05/2017 Família

    “Great experience ”

    Our family trip was from February 24 until March 3, 2017 and we had a great experience at this hotel specially with Gabby Gaeta and Margarita. They were both very attentive to our needs all the time. All restaurants had good food. Carlos was very funny with his dry soup and Tomas made the best Café Espagnol. Our room was very clean and quiet. Thank you all four of them. We will be back for sure.
    Round Indicators
    Sasha983 Crystal Lake, Illinois. 03/04/2017 Romântico

    “One decent place to eat”

    First and likely last visit to Royal Level at Occidental Cozumel. No complaints about the accommodations, housekeeping or staff(except those pesky timeshare pushers). The problem was the restaurants, Buffets, Los Olivos (Mediterrean), Sonora(Mexican) Coral(seafood) were well below average. Lousy food and short staffed. As stated in a previous review, the workers were all task oriented. Water and coffee hard to come by at meals when 1 waiter is trying to work the room The one gem here is La Caretta(International food) at the Royal Club. Wonderful staff, great cook, nice atmosphere and great location). Ladies at the Royal Club Concierge desk were wonderful. Special thanks to Ariel & Lourdes.. Everything made possible with a smile. Royal Club pool and adult pool were fine(although adult pool did have early risers saving chairs). Tried the beach once. Not impressed with lounge chairs (use wood ones like at the small pool) or the beach(smallish and seaweed covered), All in all paid too much for this resort. Would not return

    CLASSIFICAÇÃO

    Round Indicators

    • abril 25 2017
    • Smooth Rock Falls, Canadá
    • Romântico

    Lee-Anne L

    “Beautiful Vacation for relaxing”


    We were at the Occidental Cozumel April 11 to 18 2017. We had a wonderful vacation. The property is beautiful, clean and well taking care of. The walkways are lined with thick foliage and palm trees. We were in the Royal level, the service there was amazing. The concierge ladies were always helpful and happy. The walk from our unit to the beautiful pool/beach area was 2 min. The walk to the restaurants and main lobby was about 5 min and very enjoyable. Reading reviews we were a little curious about the service or lack of according to some reviews, but we were pleasantly greeted and quickly seated at all meals whether it was for breakfast lunch or dinner. Our beverages were brought to the table promptly, even the Baileys , that they had to get from the lobby bar in the morning for my hubby's coffee.😄 The food and drinks were wonderful. Our favourite was the Sonora a la carte, We went three times, it was delicious and the staff very accommodating. The bar tenders at the pool bar did a great job keeping the flow of thirsty guests topped up. We had pool side and beach side waiters daily. The bartenders at the lobby bar were friendly, fun and extremely efficient...always smiling and willing to make you what ever you asked for. The beach was amazing and never a lack of chairs. The snorkelling from the beach was awesome too. So much to see. The night entertainment was decent most nights if we lasted long enough to enjoy it. We never made it to the disco or gym🙄🙄🙄🙄, so I can't review that. Our room was big, clean and very comfortable, the beds were amazing. We were in room 2028. My only complaint about this location are the birds that sat in our trees all night partying!,, lol but that's no ones fault, lol,,, There is definitely lots of wild life to see, the iguanas were amazing, they always manage to impress me. The coties pretty much stayed in the mangroves but would check you out on your way to the pool/beach area to see if you had food for them. Apparently there are pigs running around but we weren't fortunate to spot them, they were hanging out around unit 14. Overall, we loved our vacation and the resort and the staff from the concierge,to bartenders,to wait staff to the entertainment staff. I would definitely recommend this resort. Oh and Cozumel is absolutely a beautiful, friendly and clean Island.


    CLASSIFICAÇÃO

    Round Indicators

    • março 29 2017
    • Família

    GBiallar

    “Just a king bed for three adults?”


    We were so disappointed to find just a king bed in our room booked for three adults. We understood there would be two beds. The staff brought a cot after we pointed it out to them. The cot was shoved up right against the king bed-couldn't get out of the bed but at the foot. Moved us to the First Club level with a room with two beds-perfect. BUT, they then told us we would now have to pay for internet! Crazy!!-NO WAY! Seemed like the first 24 hours was a battle, but then we finally were able to relax. Very beautiful and lush tropical surroundings. Room updated and clean. Only two beers in the fridge with lots of pop and water. TV was very snowy...very few stations in English, not that we watched it much. Buffet needs work-would recommend fewer options but better quality. Specialty restaurants saved us...enjoyed them all, but mostly La Caretta for breakfast, lunch and dinner. This was the best part of the Royal Club level. Beach is good; snorkeling good too right off the beach. So happy to have smiles from Crystal, Santos, Carlos, Javier (Delta Rep), and Hector. Thank you to Sara at Guest Services for being so helpful and addressing our concerns promptly...like you cared!


    CLASSIFICAÇÃO

    Round Indicators

    • março 6 2017
    • Chicago, Illinois
    • Romântico

    dbmomto3

    “Beautiful resort and great vacation”


    Just got back on Saturday from a a fabulous week-long stay at Occidental Resort with my boyfriend. We enjoyed diving every day and I got my PADI certification so I will be diving again in the future! We enjoyed the property very much. The resort is lush and tropical. The grounds are maintained impeccably and there is a lot of wildlife--wild pigs, coatimundi (raccoon-like animals), iguana and tons of birds. Check-in was a breeze. We were directed to the Royal Level desk and the whole thing took ten minutes. Bags were placed directly into our room that was a very spacious suite with a living area, sofa and TV, a dining room with a table and four chairs and a large bedroom. Balconies off both the living area and the bedroom. There were a couple of minor issues with the room, such as poor TV reception and no coffee for the coffee maker. Also, the bathroom was odd in that that there was no separation between the toilet, shower and sink area so if someone was using the toilet, nobody else could be washing their face or showering. Also, the closet was in the bathroom--sort of odd. As at many all-inclusives, there were never enough chairs at the pools and beach. At the beach and the main pool, reserving chairs at 6:30 am was pretty common! We did manage to find a shaded spot that we sort of camped at when we were sitting at the beach but I don't know why these places can't just come up with more chairs. The beach was pretty good for Cozumel--sand was a little coarse, but it is sitting on a coral reef so that's what I would expect. The water was nice in all the pools although after the first day the only pool we visited was the one at the Royal Level. Food was plentiful, but very mixed in quality. We didn't care for the buffet dinner at all. Choices were not that great and didn't taste as fresh as the food at the other restaurants. The seafood restaurant overlooking the beach was lovely for dinner, but the food wasn't that tasty and the portions were tiny. The Sonora (Mexican) and La Carreta (Royal Level) had the best food. Portions at the specialty restaurants were fairly modest and we just ordered an extra entree or appetizer after the first night if we were hungry. We also did room service a couple of times and it was prompt and hot. Breakfast at the buffet was tasty and it opened before anything else so we went there for breakfast a couple of times before early morning dives. We also enjoyed breakfast at the Royal Level but their menu was a bit limited. The staff all seems to work really hard, but I agree with other reviewers that getting that second cup of coffee or water refill was not very easy. On our final morning we went to the spa for a couples massage. The spa was very nice and pretty and the massage was a relaxing way to end our trip. I will review the dive shop separately but it was fabulous as well. I would definitely consider returning to this resort and for the deal we got I think it was a good value, but I wouldn't consider staying here if we didn't get the Royal Level.


    CLASSIFICAÇÃO

    Round Indicators

    • março 5 2017
    • Mirabel, Canadá
    • Família

    NatP685

    “Great experience ”


    Our family trip was from February 24 until March 3, 2017 and we had a great experience at this hotel specially with Gabby Gaeta and Margarita. They were both very attentive to our needs all the time. All restaurants had good food. Carlos was very funny with his dry soup and Tomas made the best Café Espagnol. Our room was very clean and quiet. Thank you all four of them. We will be back for sure.


    CLASSIFICAÇÃO

    Round Indicators

    • março 4 2017
    • Crystal Lake, Illinois
    • Romântico

    Sasha983

    “One decent place to eat”


    First and likely last visit to Royal Level at Occidental Cozumel. No complaints about the accommodations, housekeeping or staff(except those pesky timeshare pushers). The problem was the restaurants, Buffets, Los Olivos (Mediterrean), Sonora(Mexican) Coral(seafood) were well below average. Lousy food and short staffed. As stated in a previous review, the workers were all task oriented. Water and coffee hard to come by at meals when 1 waiter is trying to work the room The one gem here is La Caretta(International food) at the Royal Club. Wonderful staff, great cook, nice atmosphere and great location). Ladies at the Royal Club Concierge desk were wonderful. Special thanks to Ariel & Lourdes.. Everything made possible with a smile. Royal Club pool and adult pool were fine(although adult pool did have early risers saving chairs). Tried the beach once. Not impressed with lounge chairs (use wood ones like at the small pool) or the beach(smallish and seaweed covered), All in all paid too much for this resort. Would not return


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