Barceló Marbella

marbellabar, Director de Relaciones con Clientes в Barcelo Marbella, ответил(а) на этот отзыв
 Dear Mrs Hammond Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. The hotel is located 9 kilometres from the city centre, 4 from Puerto Banús and 1 from San Pedro de Alcantara district. The Marbella City Council has a free bus that passes every hour from 11:30 to 19:30 with a stop at the hotel, this bus takes you to different stops with links to buses for the rest of points of our municipal term and to the beach of San Pedro.This service is guaranteed until August 31st. Our hotel has a free bus that takes our customers to Puerto Banus and Marbella Center with departure from the hotel at 11:00 and 12:00, The return starts in Marbella at 17:00 and 18:00 passing through Puerto Banus to 17:15 and 18:15. This service will end on September 9th. We apologize if these options are not tailored to your needs. This year we have opted to have live music to entertain our evenings in our new space n36 º and give the option to the families to enjoy the children shows and games in our Lobby bar, creating two totally different environments where our Customers can choose. We have taken good note of your remark on the bar service and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once again we feel that you have not enjoyed your stay and hope you have had a good trip back home. We hope that Barceló hotels in any of its brands, Allegro, Occidental, Barceló and Royal Hideaway are an option in the future for your next vacation. Kind regards Jose A. Guerrero Guest Experience Manager

marbellabar, Director de Relaciones con Clientes в Barcelo Marbella, ответил(а) на этот отзыв
 Dear Ian First and foremost we would like to thank you for choosing our Barceló Marbella hotel for your visit to our town and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jose A.Guerrero Guest Experience Manager

marbellabar, Director de Relaciones con Clientes в Barcelo Marbella, ответил(а) на этот отзыв
 Dear Sandy Firstly we would like to thank you for choosing our Barceló Marbella hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you in your 8th year with us. Kind regards Jose A. Guerrero Guest Experience Manager

marbellabar, General Manager в Barcelo Marbella, ответил(а) на этот отзыв
 Dear Viktoria Thank you so much for shearing the information from your stay, we are very grateful. It is always a pleasure to receive the feedback from our guest Our main aim is to make our guests happy, to give an unique and memorable experience, make them feel at home and to share unforgettable moments. Thank you again for sharing your experience, and we look forward to welcoming you soon Kind Regards Enrique Castellanos Jaque Director General

marbellabar, Director General в Barcelo Marbella, ответил(а) на этот отзыв
 Уважаемый посетитель, Мы благодарим Вас за Ваши добрые слова с нашего учреждения, а также за время, проведенное, чтобы отправить нам ценную обратную связь на недавнем опыте. Для нас отрадно знать, что пользуется их отпуска в Barcelo Marbella. Ваши комментарии о нашей комнаты, удобств и услуг, стимулировать нас еще больше, чтобы сделать нашу работу более энтузиазм в день. Я также высоко ценю ваши комментарии очень положительные о кухне отеля, мы никогда не перестанет работать, чтобы сделать качество, что наши клиенты ожидают от нас. В уверенности в состоянии приветствовать лично на вашей следующей поездки, получить свой сердечное приветствие, Энрике Кастелланос Жаком режиссер