Виды отеля Barceló Karmina Palace Deluxe
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Карта и расположение

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 км Международный аэропорт Мансанильо

20 км Порт Мансанильо

Premios y Reconocimientos

Prizes and awards

Отзывы клиентов

Лучшие эксперты — сами туристы.

Barceló Karmina

4.0/5 Round Indicators
| 3897 Отзывы

ОБЩАЯ ОЦЕНКА

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ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Качество сна

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Номера

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Чистота

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Услуги


Отзывы

Великолепно

47% Complete

1859

Очень хорошо

31% Complete

1223

Достаточно хорошо

11% Complete

446

Плохо

5% Complete

227

Очень плохо

3% Complete

142

Отсортировать по

Упорядочить

    Round Indicators
    Mls10285 Medicine Hat, Канада. 11/18/2018 Пара

    “Will be back soon! Amazing trip!”

    My husband and I have just left Manzanillo and we completely loved this resort. The grounds are stunning and the service was amazing! Try the deep sea fishing on LORI IIII boat. Such a great experience! We will be back soon!
    Round Indicators
    JesseM1983 Лос-Анджелес, Калифорния. 11/18/2018 Бизнес

    “Avoid if possible”

    Disappointed overall-This place does have large rooms and appealing architecture, but the cleanliness needs to be addressed. Additionally, their furniture is rundown and clearly does not get cleaned/replaced when needed.An additional note, we had them do laundry and dry cleaning. The laundry will have to be re-cleaned as the smell of the room has infiltrated the fabric and the vendor they used melted another article. The most frustrating part is, Barcelo Karmina will not honor their clearly written damage statement and has instead chosen to find far-fetched alternate explanations to relieve them of this contract. I have never experienced this before, especially when it's clearly written on their paperwork. This is the reason I would avoid Barcelo Karmina the most; if they won't honor something so inconsequential, how would they handle more serious challenges?Unfortunately, we were fooled by the reviews on this, which was a shame. I travel all over the world, all year; this was one of the first experiences that strayed far from my expectations. Restaurant service was good, the rest of the staff, especially reception management seem to be stuck in a structure without much customer focused training.
    Round Indicators
    686MYTRIPS Калгари, Канада. 11/03/2018 Пара

    “Barcelo Karmina - 2nd Visit next week”

    My husband and I stayed at the hotel in 2011 - this place is fabulous. I am visiting next week with a friend, and a quick question to the hotel manager. My girlfriend and I are visiting next week. Our booking states: Jr. Suite Deluxe Ocean View Premium Level . We do get double beds correct? Did not see rooms with two double beds in this section. i do hope there is?

    silviagalarza, Guest Experience Manager. в Barcelo Karmina, ответил(а) на этот отзыв
     Dear 686MYTRIPS; First of all, we would like to thank you for choosing Barceló Karmina for the second time for your vacations in Manzanillo. Regarding the beds, we would like to mention that these are subject to availability. However, we will add the notes to your reservation and we will do our best to provide you with the type of bed you want. Best regards, Guest Experience Manager.

    Round Indicators
    Safari63832742961 11/01/2018 Бизнес

    “Highly recommended”

    Is an excellent place for any kind of trip. I will highly recommended to all who like to travels.For sure I will come back some day also with my family next time to spend more time in this beautiful place.

    silviagalarza, Guest Experience Manager. в Barcelo Karmina, ответил(а) на этот отзыв
     Dear Safari63832742961; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Guest Experience Manager.

    Round Indicators
    BoardingPass642668 10/18/2018 Короткий отпуск с друзьями

    “Excelente place.”

    Everything was excelente, except for the wfi... In my opinion, it must be included on the price of the room, because it looked like when we reserve the room, you are hidden something, because when we arrive al the resort, ther it’s when the staff say that the internet it’s not included.

    silviagalarza, Guest Experience Manager. в Barcelo Karmina, ответил(а) на этот отзыв
     Dear BoardingPass642668; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. Regarding, the Internet is an extra service that we offer via an external provider, that's why it has a cost. The Internet is one of the extraordinary benefits of being a Premium Level customer, as well as Balinese beds, unlimited reservations to specialty restaurants and many other services that our Premium Level program includes. We recommend that on your next visit to a Barceló hotel, check the services that it includes in case they are of your interest. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Guest Experience Manager.

    ОЦЕНКА

    Round Indicators

    • ноябрь 18 2018
    • Medicine Hat, Канада
    • Пара

    Mls10285

    “Will be back soon! Amazing trip!”


    My husband and I have just left Manzanillo and we completely loved this resort. The grounds are stunning and the service was amazing! Try the deep sea fishing on LORI IIII boat. Such a great experience! We will be back soon!


    ОЦЕНКА

    Round Indicators

    • ноябрь 18 2018
    • Лос-Анджелес, Калифорния
    • Бизнес

    JesseM1983

    “Avoid if possible”


    Disappointed overall-This place does have large rooms and appealing architecture, but the cleanliness needs to be addressed. Additionally, their furniture is rundown and clearly does not get cleaned/replaced when needed.An additional note, we had them do laundry and dry cleaning. The laundry will have to be re-cleaned as the smell of the room has infiltrated the fabric and the vendor they used melted another article. The most frustrating part is, Barcelo Karmina will not honor their clearly written damage statement and has instead chosen to find far-fetched alternate explanations to relieve them of this contract. I have never experienced this before, especially when it's clearly written on their paperwork. This is the reason I would avoid Barcelo Karmina the most; if they won't honor something so inconsequential, how would they handle more serious challenges?Unfortunately, we were fooled by the reviews on this, which was a shame. I travel all over the world, all year; this was one of the first experiences that strayed far from my expectations. Restaurant service was good, the rest of the staff, especially reception management seem to be stuck in a structure without much customer focused training.


    ОЦЕНКА

    Round Indicators

    • ноябрь 3 2018
    • Калгари, Канада
    • Пара

    686MYTRIPS

    “Barcelo Karmina - 2nd Visit next week”


    My husband and I stayed at the hotel in 2011 - this place is fabulous. I am visiting next week with a friend, and a quick question to the hotel manager. My girlfriend and I are visiting next week. Our booking states: Jr. Suite Deluxe Ocean View Premium Level . We do get double beds correct? Did not see rooms with two double beds in this section. i do hope there is?


    silviagalarza, Guest Experience Manager. в Barcelo Karmina, ответил(а) на этот отзыв
    Dear 686MYTRIPS; First of all, we would like to thank you for choosing Barceló Karmina for the second time for your vacations in Manzanillo. Regarding the beds, we would like to mention that these are subject to availability. However, we will add the notes to your reservation and we will do our best to provide you with the type of bed you want. Best regards, Guest Experience Manager.

    ОЦЕНКА

    Round Indicators

    • ноябрь 1 2018
    • Бизнес

    Safari63832742961

    “Highly recommended”


    Is an excellent place for any kind of trip. I will highly recommended to all who like to travels.For sure I will come back some day also with my family next time to spend more time in this beautiful place.


    silviagalarza, Guest Experience Manager. в Barcelo Karmina, ответил(а) на этот отзыв
    Dear Safari63832742961; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Guest Experience Manager.

    ОЦЕНКА

    Round Indicators

    • октябрь 18 2018
    • Короткий отпуск с друзьями

    BoardingPass642668

    “Excelente place.”


    Everything was excelente, except for the wfi... In my opinion, it must be included on the price of the room, because it looked like when we reserve the room, you are hidden something, because when we arrive al the resort, ther it’s when the staff say that the internet it’s not included.


    silviagalarza, Guest Experience Manager. в Barcelo Karmina, ответил(а) на этот отзыв
    Dear BoardingPass642668; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. Regarding, the Internet is an extra service that we offer via an external provider, that's why it has a cost. The Internet is one of the extraordinary benefits of being a Premium Level customer, as well as Balinese beds, unlimited reservations to specialty restaurants and many other services that our Premium Level program includes. We recommend that on your next visit to a Barceló hotel, check the services that it includes in case they are of your interest. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Guest Experience Manager.

    Вид отеля Barcelо сверху Barceló Karmina Palace Deluxe

    Barceló Karmina hotel, a paradise in Manzanillo.

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