Бассейн отеля Occidental Grand Cartagena Resort

Occidental Cartagena

Texto: 44092 Курорт, работающий по системе "Все включено" на колумбийском побережье Карибского моря, предлагает ежедневные поездки в Картахену и собственный выход на изумительный пляж. Anillo Vial Vía Manzanillo del mar Km. 4 | 985-Cartagena Colombia
+ 57 564 244 40 + 57 152 068 44
Occidental Cartagena Texto: 44092 4 out of 5 based on 1208 ratings. 1208 user reviews.
Occidental Cartagena reviewed by Елена Р on . Отличный отдых В общем понравилось практически все. Расположение, территория, хорошие большие бассейны и небольшой спортзал, пляж и чистое (хотя и не прозрачное) море, еда, особенно завтраки с большим выбором... Rating: 5
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Occidental Cartagena

Anillo Vial Vía Manzanillo del mar Km. 4   985-Cartagena Colombia  


Достопримечательности

14,6 км Международный аэропорт Рафаэль Нуньес

5 мин Залив Мансанильо-дель-Мар

Premios y Reconocimientos Prizes and awards

Отзывы клиентов

Лучшие эксперты — сами туристы.

Occidental Cartagena

4.0/5 Round Indicators
| 1209 Отзывы

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ОЦЕНКА ПО МНЕНИЮ ПУТЕШЕСТВЕННИКОВ

Великолепно

37% Complete

459

Очень хорошо

37% Complete

450

Достаточно хорошо

14% Complete

177

Плохо

6% Complete

76

Очень плохо

3% Complete

48

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    Round Indicators
    Chloe C 08/23/2017 Пара

    “Fine for the price”

    We stayed at this resort for two nights. The pools and beach were beautiful, warm, and relaxing. A great place to relax and read. The rooms were fine but needed some updating. We couldn't get wifi signal in the room (which would have been a big issue if we didn't have Colombian cell phones). However, the food was definitely the weakest link. I wouldn't have been able to eat at the resort for more than a couple days. Finding this hotel was incredibly frustrating. Everything we booked was under the name Occidental but ALL of the signs said Estelar Grand. While we were lost looking for this place, it was incredibly hard to find the correct number for the front desk. Customer service was good. Without the good customer service - especially at the front desk - this would not have been a great experience.

    , General Manager в Occidental Cartagena, ответил(а) на этот отзыв
     Dear chloe, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We are sorry to hear you feel that our food selection was not enough, we appreciate you let us know, so we can keep working on it. Currently our drinks and food department is working on new designs to our restaurant menus, so we can add more variety to them. We have checked every single detail you’ve mentioned before, and we have made the corrective actions for them. Our idea of customer service is to make them feel so happy that they want to come back and stay with us again; in your specific case we did not make it. We apologize for those facts that make us didn’t full fill your expectation. We are working everyday to improve our service and give to our guest a better quality of them. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Sara R Calgary. 08/16/2017 Семья

    “Beautiful Cartagena”

    The resort was all-inclusive. The grounds of the resort were spectacular. However, although the rooms were clean, it resort could use some updating. Food was great, but could have used more variety, especially at breakfast. All around though, it was a great resort. The provided free bus service from the resort (5 times per day) to the old city.

    , General Manager в Occidental Cartagena, ответил(а) на этот отзыв
     Dear Sara, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We appreciate you let us know about the breakfast variety, so we can keep working on it. Currently our drinks and food department is working on new designs to our Buffet restaurant menus, so we can add more variety to them. We are working everyday to improve our service and give to our guest a better quality of them. We hope have the chance to attend you again, Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    JessicaCS517 Сомервилль, Массачусетс. 07/20/2017 Пара

    “Great Stay”

    I came here for my birthday in May 2015, and hoping to return again this year. My trip was amazing the staff treated me like their own family. The staff helped out with any accommodation that I needed, such as booking a snorkeling trip, booking a photo shoot at the resort, and I even had forgotten my tooth brush and they even helped out with that. I do speak Spanish so it was very easy for us to communicate. Everyone is always smiling. I got the king suite where I had been was very spacious which I liked a lot. The view was nice. Be ware though of the geckos, but those are all over Colombia.The suite had a nice little Jacuzzi out back. They have a quiet pool outdoors and they had a different pool where you could have drinks and be a little more louder. Their own part of the beach owned by the hotel themselves. The only reason why I am giving this hotel four stars is because I was expecting their food to have more Colombian food in the buffet and menu, after all I am in Colombia. I want to taste more of that Colombian food. That is the only thing though, but other than that I can not complain. These guys will take care of you and I can't wait to see them again!

    , General Manager в Occidental Cartagena, ответил(а) на этот отзыв
     Dear Jessica From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how nice was your experience with us. We are grateful to know that we were up to your expectation, for that reason we are going to keep working to improve and give the best of our work to our guest. Looking forward to have you again here, your home In Cartagena. Sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    stacymedina1 Центральная Флорида, Флорида. 06/30/2017 Семья

    “Horrible hotel definitely NOT 5 Starts Under NO Standards!!”

    Off the top we have traveled all over the world. This hotel is NOT 5 Stars. Maybe 1. The photos are deceiving. This hotel is old and warn. There is no maintenance being done. The exterior walls are all chipped and the landscape is overgrown. The buffet is the same food everyday. Typical Colombian but the cheapest cuts of meat and fish. There is 1 rice dish, 1 meat dish 1 fish dish arepas and pancakes. The restaurants are open except for the traditional one. So there is no AC and fans that barely worked so it is HOT! That was it EVERYDAY! The 3 restaurants are disgusting. They all use the same kitchen so everything tastes like fish. Dogs and cats roaming around. Flies on the food. Birds eating the rice off the spoons. NO ONE speaks English. The water is not purified. Room service food is decent but you have to pay...alot of $ and it takes atleast 1 hour to arrive. There is NOTHING to do at night. The pool closes at 6pm SHARP, regardless if there are people in it. There is 1 small bar open til 1am. Service is horrendous. The staff treats everyone like we owe them. The pool areas are filthy. Dishes piled up all over during the day. My kids found bar cups on the bottom of the pool. There is no kids club. There is no pool side activities unless you want to do yoga in 100 degree weather by the pool with everyone walking around you. The front desk staff roll their eyes and play stupid. WE SPEAK SPANISH and were treated like crap. There is no back up generator - yes we lost power for 1/2 hr. and it was very dark. There were no emergency lights. The room attendant we had was wonderful. She really made our stay the best she could. There are no washcloths or small towels so she gave us extra bath towels. The rooms have a brick flooring so you cannot walk barefoot. She gave us sheets for the floor (my kids feet hurt). Ask for bottled water for the room. ONLY drink this. You have to pay for bottled water in the restaurants. The liquor is the cheapest kind. There is no top shelf of any sorts. I found Anejo rum which was ok. When I asked for this type of rum the bartender had to go underneath the bar in a hidden cabinet - along with an eye roll to boot. This hotel is far from the city. About a 1/2 with no traffic. There is construction on all the bridges going to and from the city so allow for extra time. Restaurants inside the Wall were amazing. We only ate breakfast at the hotel (empanadas and maybe an omelet if the omelet attendant felt like working.- who makes 1 omelet at a time...that guy!). Lunch and dinner we ate outside the hotel. Yes it was costly but we were HUNGRY! A cab is about $15 USD each way. So all in all honestly think twice about booking this. The Hilton and Marriott are 5 stars. No need for all inclusive. It is not worth it. If we were not there for a wedding we would have left sooner.

    , General Manager в Occidental Cartagena, ответил(а) на этот отзыв
     Dear stacy, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. That help us to know what we can do better. We have checked every single detail you’ve mentioned before, and we have made the corrective actions for them. Our idea of customer service is to make them feel so happy that they want to come back and stay with us again; in your specific case we did not make it. We apologize for those facts that make us didn’t full fill your expectation. We are working everyday to improve our service and give to our guest a better quality of them. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    Round Indicators
    Елена Р Санкт-Петербург, Россия. 07/16/2015

    “Отличный отдых”

    В общем понравилось практически все. Расположение, территория, хорошие большие бассейны и небольшой спортзал, пляж и чистое (хотя и не прозрачное) море, еда, особенно завтраки с большим выбором свежих фруктов, свежевыжатые соки, доброжелательный персонал, бесплатный шаттлбас в Картахену и обратно - несколько рейсов в день. Кстати, на нем же вас завезут в аэропорт. Отличный вайфай на всей территории отеля, даже на пляже ловился. Возможно от того, что мы отдыхали не в хайсезон - отель был полупустой, кроме выходных, когда на уикенд приезжало много местных. В хайсезон есть анимация. А нам каждый день показывали мультики для детей и фильм для взрослых (на испанском, конечно). В общем - отличный отель для спокойного комфортного отдыха. Надо хоть чуть-чуть подучить испанский. На английском немного говорят только на ресепшн и пара менеджеров в ресторане. В номере убирались хорошо, но очень часто забывали положить то полотенца, то туалетные принадлежности. Приходилось обращаться на ресепшн, исправлялись быстро и с улыбкой. Жаль, что в отеле нет представителей турбизнеса (хотя, похоже, в Картахене этот бизнес еще не развит). Да, и самое главное - москиты. Запасайтесь фумигаторами и репеллентами

    alainrichard, General Manager в Occidental Cartagena, ответил(а) на этот отзыв
     Уважаемая Елена П., Это нас очень радует, что вы нашли время, чтобы написать свое мнение о Trip Advisor. Именно через Вашей важной обратной связи, мы pouvos лучше каждый день. Вам будет приятно услышать, что наши чиновники учатся в английском программе обучения, чтобы лучше служить вам в следующий раз, когда вы посещаете нас. Много приветствий, Ален Ришар Генеральный Менеджер Hotel Estelar Гранд Плайя Мансанильо По Occidental Hotels & Resorts

    ОЦЕНКА

    Round Indicators

    • август 23 2017
    • Пара

    Chloe C

    “Fine for the price”


    We stayed at this resort for two nights. The pools and beach were beautiful, warm, and relaxing. A great place to relax and read. The rooms were fine but needed some updating. We couldn't get wifi signal in the room (which would have been a big issue if we didn't have Colombian cell phones). However, the food was definitely the weakest link. I wouldn't have been able to eat at the resort for more than a couple days. Finding this hotel was incredibly frustrating. Everything we booked was under the name Occidental but ALL of the signs said Estelar Grand. While we were lost looking for this place, it was incredibly hard to find the correct number for the front desk. Customer service was good. Without the good customer service - especially at the front desk - this would not have been a great experience.


    , General Manager в Occidental Cartagena, ответил(а) на этот отзыв
    Dear chloe, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We are sorry to hear you feel that our food selection was not enough, we appreciate you let us know, so we can keep working on it. Currently our drinks and food department is working on new designs to our restaurant menus, so we can add more variety to them. We have checked every single detail you’ve mentioned before, and we have made the corrective actions for them. Our idea of customer service is to make them feel so happy that they want to come back and stay with us again; in your specific case we did not make it. We apologize for those facts that make us didn’t full fill your expectation. We are working everyday to improve our service and give to our guest a better quality of them. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    ОЦЕНКА

    Round Indicators

    • август 16 2017
    • Calgary
    • Семья

    Sara R

    “Beautiful Cartagena”


    The resort was all-inclusive. The grounds of the resort were spectacular. However, although the rooms were clean, it resort could use some updating. Food was great, but could have used more variety, especially at breakfast. All around though, it was a great resort. The provided free bus service from the resort (5 times per day) to the old city.


    , General Manager в Occidental Cartagena, ответил(а) на этот отзыв
    Dear Sara, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. We appreciate you let us know about the breakfast variety, so we can keep working on it. Currently our drinks and food department is working on new designs to our Buffet restaurant menus, so we can add more variety to them. We are working everyday to improve our service and give to our guest a better quality of them. We hope have the chance to attend you again, Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    ОЦЕНКА

    Round Indicators

    • июль 20 2017
    • Сомервилль, Массачусетс
    • Пара

    JessicaCS517

    “Great Stay”


    I came here for my birthday in May 2015, and hoping to return again this year. My trip was amazing the staff treated me like their own family. The staff helped out with any accommodation that I needed, such as booking a snorkeling trip, booking a photo shoot at the resort, and I even had forgotten my tooth brush and they even helped out with that. I do speak Spanish so it was very easy for us to communicate. Everyone is always smiling. I got the king suite where I had been was very spacious which I liked a lot. The view was nice. Be ware though of the geckos, but those are all over Colombia.The suite had a nice little Jacuzzi out back. They have a quiet pool outdoors and they had a different pool where you could have drinks and be a little more louder. Their own part of the beach owned by the hotel themselves. The only reason why I am giving this hotel four stars is because I was expecting their food to have more Colombian food in the buffet and menu, after all I am in Colombia. I want to taste more of that Colombian food. That is the only thing though, but other than that I can not complain. These guys will take care of you and I can't wait to see them again!


    , General Manager в Occidental Cartagena, ответил(а) на этот отзыв
    Dear Jessica From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how nice was your experience with us. We are grateful to know that we were up to your expectation, for that reason we are going to keep working to improve and give the best of our work to our guest. Looking forward to have you again here, your home In Cartagena. Sincerely, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    ОЦЕНКА

    Round Indicators

    • июнь 30 2017
    • Центральная Флорида, Флорида
    • Семья

    stacymedina1

    “Horrible hotel definitely NOT 5 Starts Under NO Standards!!”


    Off the top we have traveled all over the world. This hotel is NOT 5 Stars. Maybe 1. The photos are deceiving. This hotel is old and warn. There is no maintenance being done. The exterior walls are all chipped and the landscape is overgrown. The buffet is the same food everyday. Typical Colombian but the cheapest cuts of meat and fish. There is 1 rice dish, 1 meat dish 1 fish dish arepas and pancakes. The restaurants are open except for the traditional one. So there is no AC and fans that barely worked so it is HOT! That was it EVERYDAY! The 3 restaurants are disgusting. They all use the same kitchen so everything tastes like fish. Dogs and cats roaming around. Flies on the food. Birds eating the rice off the spoons. NO ONE speaks English. The water is not purified. Room service food is decent but you have to pay...alot of $ and it takes atleast 1 hour to arrive. There is NOTHING to do at night. The pool closes at 6pm SHARP, regardless if there are people in it. There is 1 small bar open til 1am. Service is horrendous. The staff treats everyone like we owe them. The pool areas are filthy. Dishes piled up all over during the day. My kids found bar cups on the bottom of the pool. There is no kids club. There is no pool side activities unless you want to do yoga in 100 degree weather by the pool with everyone walking around you. The front desk staff roll their eyes and play stupid. WE SPEAK SPANISH and were treated like crap. There is no back up generator - yes we lost power for 1/2 hr. and it was very dark. There were no emergency lights. The room attendant we had was wonderful. She really made our stay the best she could. There are no washcloths or small towels so she gave us extra bath towels. The rooms have a brick flooring so you cannot walk barefoot. She gave us sheets for the floor (my kids feet hurt). Ask for bottled water for the room. ONLY drink this. You have to pay for bottled water in the restaurants. The liquor is the cheapest kind. There is no top shelf of any sorts. I found Anejo rum which was ok. When I asked for this type of rum the bartender had to go underneath the bar in a hidden cabinet - along with an eye roll to boot. This hotel is far from the city. About a 1/2 with no traffic. There is construction on all the bridges going to and from the city so allow for extra time. Restaurants inside the Wall were amazing. We only ate breakfast at the hotel (empanadas and maybe an omelet if the omelet attendant felt like working.- who makes 1 omelet at a time...that guy!). Lunch and dinner we ate outside the hotel. Yes it was costly but we were HUNGRY! A cab is about $15 USD each way. So all in all honestly think twice about booking this. The Hilton and Marriott are 5 stars. No need for all inclusive. It is not worth it. If we were not there for a wedding we would have left sooner.


    , General Manager в Occidental Cartagena, ответил(а) на этот отзыв
    Dear stacy, From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. That help us to know what we can do better. We have checked every single detail you’ve mentioned before, and we have made the corrective actions for them. Our idea of customer service is to make them feel so happy that they want to come back and stay with us again; in your specific case we did not make it. We apologize for those facts that make us didn’t full fill your expectation. We are working everyday to improve our service and give to our guest a better quality of them. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

    ОЦЕНКА

    Round Indicators

    • июль 16 2015
    • Санкт-Петербург, Россия

    Елена Р

    “Отличный отдых”


    В общем понравилось практически все. Расположение, территория, хорошие большие бассейны и небольшой спортзал, пляж и чистое (хотя и не прозрачное) море, еда, особенно завтраки с большим выбором свежих фруктов, свежевыжатые соки, доброжелательный персонал, бесплатный шаттлбас в Картахену и обратно - несколько рейсов в день. Кстати, на нем же вас завезут в аэропорт. Отличный вайфай на всей территории отеля, даже на пляже ловился. Возможно от того, что мы отдыхали не в хайсезон - отель был полупустой, кроме выходных, когда на уикенд приезжало много местных. В хайсезон есть анимация. А нам каждый день показывали мультики для детей и фильм для взрослых (на испанском, конечно). В общем - отличный отель для спокойного комфортного отдыха. Надо хоть чуть-чуть подучить испанский. На английском немного говорят только на ресепшн и пара менеджеров в ресторане. В номере убирались хорошо, но очень часто забывали положить то полотенца, то туалетные принадлежности. Приходилось обращаться на ресепшн, исправлялись быстро и с улыбкой. Жаль, что в отеле нет представителей турбизнеса (хотя, похоже, в Картахене этот бизнес еще не развит). Да, и самое главное - москиты. Запасайтесь фумигаторами и репеллентами


    alainrichard, General Manager в Occidental Cartagena, ответил(а) на этот отзыв
    Уважаемая Елена П., Это нас очень радует, что вы нашли время, чтобы написать свое мнение о Trip Advisor. Именно через Вашей важной обратной связи, мы pouvos лучше каждый день. Вам будет приятно услышать, что наши чиновники учатся в английском программе обучения, чтобы лучше служить вам в следующий раз, когда вы посещаете нас. Много приветствий, Ален Ришар Генеральный Менеджер Hotel Estelar Гранд Плайя Мансанильо По Occidental Hotels & Resorts

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