Swimming Pool at the Occidental Cozumel Hotel

Royal Level at Occidental Cozumel

Texto: 33158 Уникальная территория с VIP-услугами, неподалеку от рифа Паланкар, одно из лучших в мире мест для дайвинга. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 30 + 52 987 872 97 39
Royal Level at Occidental Cozumel Texto: 33158 4 out of 5 based on 330 ratings. 330 user reviews.
Royal Level at Occidental Cozumel reviewed by crississ on . We left I have never left a hotel in my life until now - and I'm not a snob or the like, I have been in many places from 5 star luxury to motels and campings. We arrived, first thing that happened was... Rating: 1
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Достопримечательности

19,8 км Международный аэропорт Косумель

250 м Пляж

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 330 Отзывы

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    crississ Мальмё, Швеция. 10/02/2017 Семья

    “We left”

    I have never left a hotel in my life until now - and I'm not a snob or the like, I have been in many places from 5 star luxury to motels and campings. We arrived, first thing that happened was someone telling us about 90 minutes meeting about the new acquisitions of Barceló (obviously time share selling - when we asked clearly, they said, "well is not a time share is a vacation club, time share is the hotels that have condominium in the name"). We finally get to the reception of the royal level, we got greeted by a woman that seemed to be on her first day - as she wasn't sure of anything or could reply anything. We went to eat to the restaurant at the royal level, it was ok but the food wasn't quality. The man working there, one that does not really walk straight, was really nice and friendly - the best at the Cozumel together with the woman at the kids club. When we go to to the room, wifi wasn't working. We asked and it wasn't going to be fixed to at least next morning at 9 as it was afternoon and the guy will not come until next day (!?). Wifi just works in the royal level area and in the lobby anyway - when it works. Room is old, it was probably a great room 10 years ago but now it feel worn. Beds weren't comfortable and quite small. Well, we were happy and going to have a great holiday, so we headed to the beach where we got some cocktails - they were so strong, not drinkable, that's not a good drink in my opinion.. not the more alcohol the better. My son got a juice, they didn't have any fresh juice. Beach was ok. Then dinner time, we went to the buffet - food wasn't good (neither the taste or the looks or the qualify) the only thing that was good was the fajita buffet. Anyway, my husband ate the buffet and got food poising! - he got so sick, he was knocked out 1 day. Kids club next day, the woman there es super friendly and seemed to know what she was doing. It was raining and there wasn't much going on, though. 11 of next day and internet still wasn't working and nobody knew anything of anything. At this point we decided to change hotels. Hotels.com made a refund and we paid for the night we stayed. Hotels is at most a 3 stars and it seems that they just want to sell the time share. Staff at the royal level reception is probably underpaid and they don't care much. You find them always looking at their phones and they never reply any inquiries with actual information. Very disappointing.

    Gabriela G, Guest Experience Manager в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
     Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Royal Level at Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Gabriela Gaeta Guest Experience Manager

    Round Indicators
    ttmaddux Уичито, Канзас. 07/27/2017

    “Dream vacation”

    We took a vacation July 15 - July 21, 2017 and had the time our lives!!! We were originally booked at another resort and decided to switch to the Occidental and then also upgraded to the Royal Level. It was fabulous!!! The room was very big, nice and cool, the grounds were immaculate and a short easy walk to the beach and other pools. The staff were all very friendly from the maids to the bar tenders to the maintenance workers. We had trouble with our safe in the room and never had to wait more than a few minutes for maintenance to come to the room and work on it. Unfortunately it took 3 times of trying to fix it before they finally replaced it, but again, we never had to wait more than a few minutes for them to come to our room. The maids did an excellent job of cleaning and leaving fresh towels for us each morning. The wildlife was incredible to see each day - iguanas, birds, lizards, the little racoon things, turtles, etc...........so fun to see!! The pool water in each pool was clean and refreshing - the ocean water was just so beautiful!!! IF I were to say anything negative about the resort would be the food. The restaurants that we made reservations at had very good food, and the breakfast buffet was pretty good as well. However, the lunch buffet by the beach had a little to be desired........it wasn't terrible and you could probably find something there and you would not starve, but it wasn't great. However, we did eat lunch and/snacked while it was open and it satisfied our hunger. I would suggest maybe reviewing the quality of food and maybe making some improvements. Hamburgers were grilled outside during the day and smelled wonderful, but understand that the hamburger is NOT the same as it is in America - different texture and a little different taste. Just something to get used to is all. My husband and I had a wonderful time in your resort - the most relaxing vacation ever actually. We definitely will be back!!! Terry Maddux Wichita, KS

    Gabriela G, Guest experience Manager в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
     Dear ttmaddux We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Gabriela Gaeta Guest experience Manager

    Round Indicators
    MNgirl818 Rosemount, Миннесота. 07/10/2017 Семья

    “Occidental Grand Cozumel seems tired”

    We spent a week with the family in June 2017. Sinice it's billed as a grand level resort, with Royal Level rooms, I expected a lot more. We were greeted and brought to the Royal level area to check in. It was a small room with a carafe of water and 2 bottles of champaign we would have had to crack open if we wanted any. We weren't told about the Grand level restaurant when we asked about making dinner reservations. We also weren't told where the First Club is. The Grand Level private pool was nice and quiet until the day we left, when an obnoxious family decided to monopolize the area, toss a football like they were in a kids pool, and start drinking and yelling at 8:30 am. I'm always surprised when the management doesn't take care of problem guests who ruin the atmosphere for everyone else. The adult pool wad nice. The Huge Iguanas that Hang out there will jump onto your lounge chair with you in it if you dare open anything to eat. I love to swe the animals, but I'm pretty sure that's how my husband got salmonella. Iguanas on the deck of the pool, drinks on the deck also.... The rooms were comfortable bit the design of the buildings mean you can hear everyone in the halls. It's circular building with all the rooms facing inward. Again, I expect a more restful environment for grand level rooms. The food was average with not many choices, especially at lunch time. Always plenty of chairs at the beach. Only problem was sometimes finding one in the shade. But I was usually able to. Snorkeling off the beach wasn't very good. Not many fish, and 1 territorial barracuda. So far, this was our least favorite resort of the occidental/Barcelo resorts.

    Gabriela G, Guest Experience Manager в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
     Dear MSgirl818 We first would like to thank you for choosing our Occidental Cozumel for your holidays in this beautiful island and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely Gabriela Gaeta Guest Experience Manager

    Round Indicators
    Maryse B 06/30/2017 Пара

    “Royal Level”

    We stayed at grand occidental royal level, Margarita and Maria 2 marvelous people , great service and attention to my wife and I, my wife had to spent a night at the hospital do to a diving accident and they took care of us like if we were part of their family Thanks Margarita and Maria at the Royal Level We love you Maryse and Pierre Xxx

    Gabriela G, Guest Experience Manager в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
     Dear Maryse B We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Gabriela Gaeta Guest Experience Manager

    Round Indicators
    Fashionbykaren 06/26/2017 Пара

    “fabulous service!”

    The staff in the Royal club were amazing!! and Justino Cordosa treated us like royalty!! Be sure to upgrade as it is worth it for the restaurant and service alone! There are three pools all great depending on what you are looking for!

    Gabriela G, Guest Experience Manager в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
     Dear Fashionbykaren Thank you for your very nice compliments for our team, in special to Justino they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. as you said, we have three options since the adults pool with the private bar, until big pool, with all the daily activities. We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely Gabriela Gaeta Guest Experience Manager

    ОЦЕНКА

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    • октябрь 2 2017
    • Мальмё, Швеция
    • Семья

    crississ

    “We left”


    I have never left a hotel in my life until now - and I'm not a snob or the like, I have been in many places from 5 star luxury to motels and campings. We arrived, first thing that happened was someone telling us about 90 minutes meeting about the new acquisitions of Barceló (obviously time share selling - when we asked clearly, they said, "well is not a time share is a vacation club, time share is the hotels that have condominium in the name"). We finally get to the reception of the royal level, we got greeted by a woman that seemed to be on her first day - as she wasn't sure of anything or could reply anything. We went to eat to the restaurant at the royal level, it was ok but the food wasn't quality. The man working there, one that does not really walk straight, was really nice and friendly - the best at the Cozumel together with the woman at the kids club. When we go to to the room, wifi wasn't working. We asked and it wasn't going to be fixed to at least next morning at 9 as it was afternoon and the guy will not come until next day (!?). Wifi just works in the royal level area and in the lobby anyway - when it works. Room is old, it was probably a great room 10 years ago but now it feel worn. Beds weren't comfortable and quite small. Well, we were happy and going to have a great holiday, so we headed to the beach where we got some cocktails - they were so strong, not drinkable, that's not a good drink in my opinion.. not the more alcohol the better. My son got a juice, they didn't have any fresh juice. Beach was ok. Then dinner time, we went to the buffet - food wasn't good (neither the taste or the looks or the qualify) the only thing that was good was the fajita buffet. Anyway, my husband ate the buffet and got food poising! - he got so sick, he was knocked out 1 day. Kids club next day, the woman there es super friendly and seemed to know what she was doing. It was raining and there wasn't much going on, though. 11 of next day and internet still wasn't working and nobody knew anything of anything. At this point we decided to change hotels. Hotels.com made a refund and we paid for the night we stayed. Hotels is at most a 3 stars and it seems that they just want to sell the time share. Staff at the royal level reception is probably underpaid and they don't care much. You find them always looking at their phones and they never reply any inquiries with actual information. Very disappointing.


    Gabriela G, Guest Experience Manager в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
    Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Royal Level at Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Gabriela Gaeta Guest Experience Manager

    ОЦЕНКА

    Round Indicators

    • июль 27 2017
    • Уичито, Канзас

    ttmaddux

    “Dream vacation”


    We took a vacation July 15 - July 21, 2017 and had the time our lives!!! We were originally booked at another resort and decided to switch to the Occidental and then also upgraded to the Royal Level. It was fabulous!!! The room was very big, nice and cool, the grounds were immaculate and a short easy walk to the beach and other pools. The staff were all very friendly from the maids to the bar tenders to the maintenance workers. We had trouble with our safe in the room and never had to wait more than a few minutes for maintenance to come to the room and work on it. Unfortunately it took 3 times of trying to fix it before they finally replaced it, but again, we never had to wait more than a few minutes for them to come to our room. The maids did an excellent job of cleaning and leaving fresh towels for us each morning. The wildlife was incredible to see each day - iguanas, birds, lizards, the little racoon things, turtles, etc...........so fun to see!! The pool water in each pool was clean and refreshing - the ocean water was just so beautiful!!! IF I were to say anything negative about the resort would be the food. The restaurants that we made reservations at had very good food, and the breakfast buffet was pretty good as well. However, the lunch buffet by the beach had a little to be desired........it wasn't terrible and you could probably find something there and you would not starve, but it wasn't great. However, we did eat lunch and/snacked while it was open and it satisfied our hunger. I would suggest maybe reviewing the quality of food and maybe making some improvements. Hamburgers were grilled outside during the day and smelled wonderful, but understand that the hamburger is NOT the same as it is in America - different texture and a little different taste. Just something to get used to is all. My husband and I had a wonderful time in your resort - the most relaxing vacation ever actually. We definitely will be back!!! Terry Maddux Wichita, KS


    Gabriela G, Guest experience Manager в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
    Dear ttmaddux We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Gabriela Gaeta Guest experience Manager

    ОЦЕНКА

    Round Indicators

    • июль 10 2017
    • Rosemount, Миннесота
    • Семья

    MNgirl818

    “Occidental Grand Cozumel seems tired”


    We spent a week with the family in June 2017. Sinice it's billed as a grand level resort, with Royal Level rooms, I expected a lot more. We were greeted and brought to the Royal level area to check in. It was a small room with a carafe of water and 2 bottles of champaign we would have had to crack open if we wanted any. We weren't told about the Grand level restaurant when we asked about making dinner reservations. We also weren't told where the First Club is. The Grand Level private pool was nice and quiet until the day we left, when an obnoxious family decided to monopolize the area, toss a football like they were in a kids pool, and start drinking and yelling at 8:30 am. I'm always surprised when the management doesn't take care of problem guests who ruin the atmosphere for everyone else. The adult pool wad nice. The Huge Iguanas that Hang out there will jump onto your lounge chair with you in it if you dare open anything to eat. I love to swe the animals, but I'm pretty sure that's how my husband got salmonella. Iguanas on the deck of the pool, drinks on the deck also.... The rooms were comfortable bit the design of the buildings mean you can hear everyone in the halls. It's circular building with all the rooms facing inward. Again, I expect a more restful environment for grand level rooms. The food was average with not many choices, especially at lunch time. Always plenty of chairs at the beach. Only problem was sometimes finding one in the shade. But I was usually able to. Snorkeling off the beach wasn't very good. Not many fish, and 1 territorial barracuda. So far, this was our least favorite resort of the occidental/Barcelo resorts.


    Gabriela G, Guest Experience Manager в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
    Dear MSgirl818 We first would like to thank you for choosing our Occidental Cozumel for your holidays in this beautiful island and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely Gabriela Gaeta Guest Experience Manager

    ОЦЕНКА

    Round Indicators

    • июнь 30 2017
    • Пара

    Maryse B

    “Royal Level”


    We stayed at grand occidental royal level, Margarita and Maria 2 marvelous people , great service and attention to my wife and I, my wife had to spent a night at the hospital do to a diving accident and they took care of us like if we were part of their family Thanks Margarita and Maria at the Royal Level We love you Maryse and Pierre Xxx


    Gabriela G, Guest Experience Manager в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
    Dear Maryse B We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Gabriela Gaeta Guest Experience Manager

    ОЦЕНКА

    Round Indicators

    • июнь 26 2017
    • Пара

    Fashionbykaren

    “fabulous service!”


    The staff in the Royal club were amazing!! and Justino Cordosa treated us like royalty!! Be sure to upgrade as it is worth it for the restaurant and service alone! There are three pools all great depending on what you are looking for!


    Gabriela G, Guest Experience Manager в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
    Dear Fashionbykaren Thank you for your very nice compliments for our team, in special to Justino they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. as you said, we have three options since the adults pool with the private bar, until big pool, with all the daily activities. We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely Gabriela Gaeta Guest Experience Manager

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