Панорамный номер категории Suite отеля El Embajador, a Royal Hideaway Hotel

El Embajador, a Royal Hideaway Hotel

Texto: 37846 Городской отель удобно расположен в Санто-Доминго и подходит для деловых встреч или для отдыха. Avda. Sarasota, 65. Ensanche Bella Vista 10110 Santo Domingo República Dominicana
809 221 2131 809 221 3251
El Embajador, a Royal Hideaway Hotel Texto: 37846 4.5 out of 5 based on 1008 ratings. 1008 user reviews.
El Embajador, a Royal Hideaway Hotel reviewed by Igor33 on . отличный отзыв отдыхали большой компанией. Все очень понравилось, планируем еще вернуться в этот отель в следующем году. Еда была разнообразной, номера довольно просторные, чистые и новые. Питание оценили где-то на... Rating: 5
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El Embajador, a Royal Hideaway Hotel

Avda. Sarasota, 65. Ensanche Bella Vista 10110 Santo Domingo República Dominicana  


Достопримечательности

32,5 км Международный аэропорт Лас-Америкас

Premios y Reconocimientos Награды и премии

Отзывы клиентов

Лучшие эксперты — сами туристы.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 1008 Отзывы

ОБЩАЯ ОЦЕНКА

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ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Услуги


ОЦЕНКА ПО МНЕНИЮ ПУТЕШЕСТВЕННИКОВ

Великолепно

59% Complete

597

Очень хорошо

26% Complete

271

Достаточно хорошо

6% Complete

62

Плохо

4% Complete

46

Очень плохо

3% Complete

32

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    Round Indicators
    Nadia C 04/18/2017 Пары

    “LOVE the renovations!”

    I have stayed at this hotel about 7 times in the last 3-4, first stay since the renovations. I absolutely LOVE the renovations they have done to the rooms. They did a very good job making use of all the space in the room, the bathroom is way more spacious and well appointed. The pool and breakfast are some of the highlights of this hotel, though, service at the pool can be hit or miss. Sometimes the waitresses come around and sometime they don't, which means you have to get up and go to the bar yourself. Not the biggest deal, but some consistency would be nice. Also, their WiFi is great, signal is nice and strong and it works just about everywhere on the grounds. I have 2 gripes about my most recent rip. First, has to do with the people at the reception desk. Every time I have been to this hotel, I have always arrived around 3 or 4 in the morning, as my flight would arrive an hour or so earlier. I always book for the night before so that my room would be ready and waiting for me when I arrive at that early hour. Well this time, the guy at the reception desk tells me that the system kicked me out of the system as a "no show". He said it was because it was booked through Expedia. Well, on numerous other occasions I have booked through Expedia, and this was never a problem. My issue here is that I had send a message to the manager prior to my arrival asking for a room on the pool side on a high floor, and didn't get that. I completely understand that it's based on availability, but the hotel was not very busy the days I was here, so an accommodation could have been made. I was also met with a huge attitude cause the reception guy couldn't figure out how to get my reservations back. Sorry, but that's not my fault that you don't know how to use the system. And upon checkout, I was told I needed to pay a "no show" fee. What?!?!?! I exchanged a few words at the girl handling the transaction as she realized I was NOT happy about this and she called a manager and had it removed. Mind you, I was never told that I would have been charged a fee when I arrived. The second gripe was the cleanliness of the room. The sheets and towels were fine, but it was clear by the pile of dirt that was left under one of the sitting chars that someone didn't finish their job. The floor has a lot of dust and dirt from the previous guest that was never cleaned up. Also, there was a plate and cutlery setup at the sitting table, that were not very clean either. The plate that was left with the setting was VERY noticeably dirty, with food that didn't come off in the in the dish washer still stuck to it. One thing I would love to see in the rooms is one of those luggage rack things so that you don't have to lay your suitcase directly on the floor. Also a rewards program through the hotel group would be nice, for free stays. Other than these few issues, this is a great hotel, in a great area of the city with free parking. I do plan to stay here again, but do hope that the management has a chat with their reception staff, as they are the first face of their visitor's stay.

    , Director de Relaciones con Clientes в El Embajador, a Royal Hideaway Hotel, ответил(а) на этот отзыв
     Dear Nadia C, Thank you so much sharing with us such a detailed review. Your comments, concerns and feedback are essential and extremely important to us. I would also like to thank you for being such a repetitive guest, your loyalty means so much to us and is, undoubtedly, very valuable. I am glad you had the chance to return and take a look at our ongoing renovations and see the amazing difference and what we have achieved for our guests. I am glad you loved the renovations on the rooms, they are indeed one of a kind and possess incomparable comfort with incredible amenities. I am also happy to read you liked the way the space has been distributed and our bathrooms with incredible tubs. I truly regret reading about the inconveniences you encountered during check-in and with the service at the pool. As you must know, this is very unlike us and rest assured your comments have been shared with the departments accordingly to avoid inconveniences like these to ever happen again. I would like to apologize personally on behalf of the staff for putting you through this moment. I would like to also apologize for the cleanliness int he room this should never be an issue as this is top priority for us. Thank you for bringing it to our attention and your comments will be shared with housekeeping as well. This is truly unacceptable and we will work hard to avoid this issue from every happening again. Cleanliness is essential and I promise you won't have to worry about this again in your next visit. Thank you so much for your feedback and advice about luggage racks and rewards program. We do have a rewards program through Barcelo, our mother company and we would happily help you our applying during your next visit. Nadia C, nothing brings me more joy than knowing you will give us another chance. I am sure you won't regret it. I can't wait to welcome you back and show you our final product! We will always be your home in Santo Domingo Kindest regards, Chloe Portela - Guest Experience Manager "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda. Gracias por su comprensión

    Round Indicators
    Burak C Стамбул, Турция. 04/17/2017 Бизнес

    “AMAZING ALWAYS”

    It is my second time staying at this hotel. It has a great staff who can speak English. I love their breakfast. It is close to business district far from central traffic area. The room is high tech with great design.

    , Director de Relaciones con Clientes в El Embajador, a Royal Hideaway Hotel, ответил(а) на этот отзыв
     Dear Burak C, Thank you so much for your lovely comments and 5 points review! It is our true pleasure to receive your comments and read about your amazing experience. Thank you as well for returning to your home in Santo Domingo. It is very gratifying to read about our valued returning guests and how we were able to surpass your expectations. Our staff is indeed great, everyone always willing to help and go the extra mile for our guests and visitors. Always wanting to anticipate their needs. I am happy to know you feel comfortable here and rest assured your comments have been shared with everyone. Comments like yours serve as motivation to keep working our magic everyday. Our newly remodeled rooms are a dream come true. Providing the most modern and high tech amenities and also the best and most comfortable nights sleep. Unlike any other hotel in the city our rooms possess beautiful views of the Caribbean ocean, the city of Santo Domingo and our one of a kind gardens. I am glad you had the chance to try our incredible breakfast, both our restaurants, El Jardin and Los Porches will give you unforgettable culinary experiences thanks to our amazing chef Jose Soto. Burak C, Thank you again for your encouraging review. We hope to welcome you back very soon to your home in Santo Domingo, El Embajador, a Royal Hideaway Hotel. Kindest regards, Chloe Portela - Guest Experience Manager "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda Gracias por su comprensión

    Round Indicators
    Igor33 Пунта-Кана, Доминикана. 08/06/2016 Короткий отпуск с друзьями

    “отличный отзыв”

    отдыхали большой компанией. Все очень понравилось, планируем еще вернуться в этот отель в следующем году. Еда была разнообразной, номера довольно просторные, чистые и новые. Питание оценили где-то на четверку.

    Montserrat G, Guest Experience Manager в El Embajador, a Royal Hideaway Hotel, ответил(а) на этот отзыв
     Dear Igor33, Thank you for providing your personal feedback following your stay at El Embajador. I am very happy that you enjoyed the facilities of our hotel and that you found its location convenient for all the group. It is rewarding to know you are considering a new stay next year. That fills us with pride and challenges us to carry on improving our services every day. I’m greatly encouraged by your words and we hope to be part of all your future trips. Don’t hesitate to call us if there’s anything we can assist you with in advance. Sincerely. Montserrat Grifol – Guest Experience Manager “Estamos construyendo un sueño” Un nuevo embajador. Una misma leyenda. Gracias por su comprensión.

    Round Indicators
    Olesya S Южно-Сахалинск, Россия. 05/24/2016 Пары

    “Прекрасный отель”

    Уютный, красивый отель со свей ухоженной территорией. Большой бассейн. удобные лежаки. Номера просторные комфортные. Очень вкусные, разнообразные завтраки. Дружелюбный персонал. В этом отеле часто останавливаются бизнесмены, дипломаты, туристов было мало. Рекомендую.

    Montserrat G, Guest Experience Manager в El Embajador, a Royal Hideaway Hotel, ответил(а) на этот отзыв
     Dear Olesya S, First of all I'm sorry I can't speak your language to answer to your review. I appreciate your positive feedback about our emblematic hotel and I'm thrilled to read your experience at El Embajador was so memorable. It's rewarding to note that you especially liked our delightful food, our comfortable rooms and natural areas. Your words really motivate us to continue offering the best service to our guests like you. Thank you for recommending us for perfect business in Santo Domingo and we would be delighted to have the opportunity to welcome you again to our elegant and exclusive urban hotel. Sincerely. Montserrat Grifol Guest Experience Manager

    Round Indicators
    KDanil Санкт-Петербург, Россия. 10/31/2015 Короткий отпуск с друзьями

    “Хороший отель”

    Хороший отель, большая территория, чистота, много зелени, огромный бассейн, номера прекрасные, персонал внимательный, отзывчивый, обслуживание на высоте. Единственное, в последний раз было слишком много посетителей и пришлось долго ждать при регистрации.

    Claudia C, Guest Experience Manager в El Embajador, a Royal Hideaway Hotel, ответил(а) на этот отзыв
     Dear KDanil, Thank you for your comments about your recent stay with us. It is a pleasure for us to provide the best service for you. Hope to serve you again in the near future.

    ОЦЕНКА

    Round Indicators

    • апрель 18 2017
    • Пары

    Nadia C

    “LOVE the renovations!”


    I have stayed at this hotel about 7 times in the last 3-4, first stay since the renovations. I absolutely LOVE the renovations they have done to the rooms. They did a very good job making use of all the space in the room, the bathroom is way more spacious and well appointed. The pool and breakfast are some of the highlights of this hotel, though, service at the pool can be hit or miss. Sometimes the waitresses come around and sometime they don't, which means you have to get up and go to the bar yourself. Not the biggest deal, but some consistency would be nice. Also, their WiFi is great, signal is nice and strong and it works just about everywhere on the grounds. I have 2 gripes about my most recent rip. First, has to do with the people at the reception desk. Every time I have been to this hotel, I have always arrived around 3 or 4 in the morning, as my flight would arrive an hour or so earlier. I always book for the night before so that my room would be ready and waiting for me when I arrive at that early hour. Well this time, the guy at the reception desk tells me that the system kicked me out of the system as a "no show". He said it was because it was booked through Expedia. Well, on numerous other occasions I have booked through Expedia, and this was never a problem. My issue here is that I had send a message to the manager prior to my arrival asking for a room on the pool side on a high floor, and didn't get that. I completely understand that it's based on availability, but the hotel was not very busy the days I was here, so an accommodation could have been made. I was also met with a huge attitude cause the reception guy couldn't figure out how to get my reservations back. Sorry, but that's not my fault that you don't know how to use the system. And upon checkout, I was told I needed to pay a "no show" fee. What?!?!?! I exchanged a few words at the girl handling the transaction as she realized I was NOT happy about this and she called a manager and had it removed. Mind you, I was never told that I would have been charged a fee when I arrived. The second gripe was the cleanliness of the room. The sheets and towels were fine, but it was clear by the pile of dirt that was left under one of the sitting chars that someone didn't finish their job. The floor has a lot of dust and dirt from the previous guest that was never cleaned up. Also, there was a plate and cutlery setup at the sitting table, that were not very clean either. The plate that was left with the setting was VERY noticeably dirty, with food that didn't come off in the in the dish washer still stuck to it. One thing I would love to see in the rooms is one of those luggage rack things so that you don't have to lay your suitcase directly on the floor. Also a rewards program through the hotel group would be nice, for free stays. Other than these few issues, this is a great hotel, in a great area of the city with free parking. I do plan to stay here again, but do hope that the management has a chat with their reception staff, as they are the first face of their visitor's stay.


    , Director de Relaciones con Clientes в El Embajador, a Royal Hideaway Hotel, ответил(а) на этот отзыв
    Dear Nadia C, Thank you so much sharing with us such a detailed review. Your comments, concerns and feedback are essential and extremely important to us. I would also like to thank you for being such a repetitive guest, your loyalty means so much to us and is, undoubtedly, very valuable. I am glad you had the chance to return and take a look at our ongoing renovations and see the amazing difference and what we have achieved for our guests. I am glad you loved the renovations on the rooms, they are indeed one of a kind and possess incomparable comfort with incredible amenities. I am also happy to read you liked the way the space has been distributed and our bathrooms with incredible tubs. I truly regret reading about the inconveniences you encountered during check-in and with the service at the pool. As you must know, this is very unlike us and rest assured your comments have been shared with the departments accordingly to avoid inconveniences like these to ever happen again. I would like to apologize personally on behalf of the staff for putting you through this moment. I would like to also apologize for the cleanliness int he room this should never be an issue as this is top priority for us. Thank you for bringing it to our attention and your comments will be shared with housekeeping as well. This is truly unacceptable and we will work hard to avoid this issue from every happening again. Cleanliness is essential and I promise you won't have to worry about this again in your next visit. Thank you so much for your feedback and advice about luggage racks and rewards program. We do have a rewards program through Barcelo, our mother company and we would happily help you our applying during your next visit. Nadia C, nothing brings me more joy than knowing you will give us another chance. I am sure you won't regret it. I can't wait to welcome you back and show you our final product! We will always be your home in Santo Domingo Kindest regards, Chloe Portela - Guest Experience Manager "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda. Gracias por su comprensión

    ОЦЕНКА

    Round Indicators

    • апрель 17 2017
    • Стамбул, Турция
    • Бизнес

    Burak C

    “AMAZING ALWAYS”


    It is my second time staying at this hotel. It has a great staff who can speak English. I love their breakfast. It is close to business district far from central traffic area. The room is high tech with great design.


    , Director de Relaciones con Clientes в El Embajador, a Royal Hideaway Hotel, ответил(а) на этот отзыв
    Dear Burak C, Thank you so much for your lovely comments and 5 points review! It is our true pleasure to receive your comments and read about your amazing experience. Thank you as well for returning to your home in Santo Domingo. It is very gratifying to read about our valued returning guests and how we were able to surpass your expectations. Our staff is indeed great, everyone always willing to help and go the extra mile for our guests and visitors. Always wanting to anticipate their needs. I am happy to know you feel comfortable here and rest assured your comments have been shared with everyone. Comments like yours serve as motivation to keep working our magic everyday. Our newly remodeled rooms are a dream come true. Providing the most modern and high tech amenities and also the best and most comfortable nights sleep. Unlike any other hotel in the city our rooms possess beautiful views of the Caribbean ocean, the city of Santo Domingo and our one of a kind gardens. I am glad you had the chance to try our incredible breakfast, both our restaurants, El Jardin and Los Porches will give you unforgettable culinary experiences thanks to our amazing chef Jose Soto. Burak C, Thank you again for your encouraging review. We hope to welcome you back very soon to your home in Santo Domingo, El Embajador, a Royal Hideaway Hotel. Kindest regards, Chloe Portela - Guest Experience Manager "Estamos construyendo un sueño" Un nuevo embajador. Una misma leyenda Gracias por su comprensión

    ОЦЕНКА

    Round Indicators

    • август 6 2016
    • Пунта-Кана, Доминикана
    • Короткий отпуск с друзьями

    Igor33

    “отличный отзыв”


    отдыхали большой компанией. Все очень понравилось, планируем еще вернуться в этот отель в следующем году. Еда была разнообразной, номера довольно просторные, чистые и новые. Питание оценили где-то на четверку.


    Montserrat G, Guest Experience Manager в El Embajador, a Royal Hideaway Hotel, ответил(а) на этот отзыв
    Dear Igor33, Thank you for providing your personal feedback following your stay at El Embajador. I am very happy that you enjoyed the facilities of our hotel and that you found its location convenient for all the group. It is rewarding to know you are considering a new stay next year. That fills us with pride and challenges us to carry on improving our services every day. I’m greatly encouraged by your words and we hope to be part of all your future trips. Don’t hesitate to call us if there’s anything we can assist you with in advance. Sincerely. Montserrat Grifol – Guest Experience Manager “Estamos construyendo un sueño” Un nuevo embajador. Una misma leyenda. Gracias por su comprensión.

    ОЦЕНКА

    Round Indicators

    • май 24 2016
    • Южно-Сахалинск, Россия
    • Пары

    Olesya S

    “Прекрасный отель”


    Уютный, красивый отель со свей ухоженной территорией. Большой бассейн. удобные лежаки. Номера просторные комфортные. Очень вкусные, разнообразные завтраки. Дружелюбный персонал. В этом отеле часто останавливаются бизнесмены, дипломаты, туристов было мало. Рекомендую.


    Montserrat G, Guest Experience Manager в El Embajador, a Royal Hideaway Hotel, ответил(а) на этот отзыв
    Dear Olesya S, First of all I'm sorry I can't speak your language to answer to your review. I appreciate your positive feedback about our emblematic hotel and I'm thrilled to read your experience at El Embajador was so memorable. It's rewarding to note that you especially liked our delightful food, our comfortable rooms and natural areas. Your words really motivate us to continue offering the best service to our guests like you. Thank you for recommending us for perfect business in Santo Domingo and we would be delighted to have the opportunity to welcome you again to our elegant and exclusive urban hotel. Sincerely. Montserrat Grifol Guest Experience Manager

    ОЦЕНКА

    Round Indicators

    • октябрь 31 2015
    • Санкт-Петербург, Россия
    • Короткий отпуск с друзьями

    KDanil

    “Хороший отель”


    Хороший отель, большая территория, чистота, много зелени, огромный бассейн, номера прекрасные, персонал внимательный, отзывчивый, обслуживание на высоте. Единственное, в последний раз было слишком много посетителей и пришлось долго ждать при регистрации.


    Claudia C, Guest Experience Manager в El Embajador, a Royal Hideaway Hotel, ответил(а) на этот отзыв
    Dear KDanil, Thank you for your comments about your recent stay with us. It is a pleasure for us to provide the best service for you. Hope to serve you again in the near future.

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