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Alrededores del hotel Barceló
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Harita ve konum

Calle Maestro Montero 12   18004 Granada , Andalucía   España  


Places of Interest

19 km Granada Havalimanı

2,6 km Albaicín

2 km Elhamra Sarayı

1,4 km Granada Kongre ve Sergi Sarayı

Müşterilerin Düşünceleri

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Barceló Granada Congress

4.0/5 Round Indicators
| 1753 Görüşler

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Temizlik

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Hizmet


Yorumlar

Mükemmel

47% Complete

832

Çok iyi

28% Complete

492

Normal

15% Complete

279

Kötü

5% Complete

91

Çok kötü

3% Complete

59

Filtreleme kriteri

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    Round Indicators
    iangardener1 07/16/2019 Çift

    “Not really 5 Star”

    poor overall service form the reception staff, no available key for the room safe so had to store valuables in locked cases. I asked for the complimentary tea and coffee to be filled up as there was no tea or milk but was told I would have to pay 5 euros, really in a 5 star hotel??. Room needed maintenance on the window and also a better shower screen as water sprayed over the bathroom

    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
     Dear Mr. Elliot, I am so sorry to see that your experience at our hotel was far from satisfying as it seems you encountered a number of issues. However, we are grateful for the time you spent to share this feedback of your overall stay as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We would like to inform you that we do offer a complimentary service of teas and coffee as courtesy of the hotel upon arrival and we only charge 5,00€ for the replacement of the entire set. We are sorry if you don't agree with this procedure and will study the possibility of changing it in the future taking your comments in consideration. We deeply apologize for the imperfections in your room, we have already transfered your comments to our maintenance department to check everything. All of our rooms are supervised daily by our housekeeping department in order to guarantee the quality of cleanliness and maintenance of all of them. It is obvious that we didn't repect our standard in this occasion and we are sincerely sorry for that. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Sara García Sierra Deputy Manager

    Round Indicators
    Ambassador462592 06/27/2019

    “Not 5 stars”

    First of all, at arrival, the receptionist was polite until he realized that 2 of us (group of 4) were Romanian. In that moment, he suddenly decided to ask us to pay in advance and took extra time to check our documents. Going forward, the hotel provides a nespresso machine indeed in every room but you get just 4 capsules (2 normal and 2 decaff) regardless of your stay. Same happened with the tea, 4 sachets and being replenished. Toiletries were provided for just 1 pers despite being 2 in the room and there were no slippers which is not pleasant seeing the bathroom floor was in marble. Last morning of our trip we woke up to find there was no water due to a broken pipe. All we could hear was "we cannot do anything" so we could not even get coffee in the morning before a 1400 km drive. It would be enough for the hotel management to order a cistern of water delivered but obviously, there is no disaster recovery in place. To make matters worse, the elevator for parking was broken and the receptionist told us to take the stairs (though no mention which were those). Add to this the fact that every evening between 6-9 pm some cleaning lady would knock desperately at the door to offer us those small chocolates that are usually left on the pillows.All in all, it was not 5 stars standard or conditions and I for one will never again use a Barcelo hotel.

    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
     Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We are sorry that the amenities included in the room did not address your needs. With the aim of providing amenities that are useful to customers and for environmental protection policy, we based our decision on the items that are most requested by the different types of guests who stay at our hotels. However, additional amenities are available upon request. With regard to your comment, just like at a growing number of establishments, our hotels have an advance payment procedure to speed up check-out times. We are sorry that you are not pleased with this process. We would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday.  Regarding the water cut, we apologize for any inconvenience this may have caused you. It was a general failure and we kindly request you to take it as an isolated circumstance, for whose immediate solution we will carry out all the necessary corrective measures and training actions. The water cut lasted a few hours. However, we had other alternatives for those customers who wanted to take a shower or take a coffee. We apologize if our reception team did not transmit this information correctly. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Kind regards, María Gutiérrez Hotel Manager

    Round Indicators
    nishhussain Londra, İngiltere. 06/13/2019 Aile

    “Comfortable and spacious”

    Stayed for two nights at this modern hotel with spacious rooms and good service!The hotel was beautiful and staff were friendly! Location was good as well. Not far from the city centre and close to the motorway.

    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
     Dear guest, Thank you for your positive comments about your stay in Barceló Granada Congress and for the time you devoted to share your experience through this site. We celebrate you enjoyed the confort of the room, the service provided by our team and our location just 15 minutes walking far from the heart of the city. Looking forward to welcoming you back soon in our hotel, receive my very best regards from Granada! María Gutiérrez Hotel Manager

    Round Indicators
    mcetin778425 09/28/2018 Aile

    “Lokasyon dışında mükemmel bir otel”

    Şehir merkezine uzaklığını taksi ile çözebilirsiniz Ressepsiyon talsi çağırıyor ve 5-10 dakika içinde geliyor taksiler. 15 dakikada Merkeze ine biliyorsunuz. Modern tarzda binssı. Perdonel iyi. Kahvaltı daha iyi olabilirdi. Bizim odada kasa yoktu.

    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
     Dear guest, First of all we would like to thank you for having chosen our Hotel Barceló Granada Congress for your stay in Granada and for the time you devoted to give us some feedback about your experience. This gives us the opportunity to improve our operation, searching solutions for any inconvenience that may arise in order to guarantee the highest level of quality in our services and facilities, and therefore our guests’ satisfaction. We thank you again for sharing your impressions with us and are looking forward to welcoming you back soon in our hotel in the near future. Yours sincerely, María Gutiérrez Hotel Manager

    Round Indicators
    mustafakuscu 05/07/2018 İş

    “harika”

    temizlik harika,yataklar çok rahat,personel iligili ve güleryüzlü,kahvaltı çeşitliliği ve lezzeti çok güzel ,konum itibarı ile çok iyi Granada ya her türlü seyahatinizde tavsiye edbileceğim bir otel ben çok memnun kaldım

    Director General b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
     Degerli Mustafa Bey, Yorumlariniz için çok tesekkür ederiz. Otelimizden memnun kaldiginiza ve konaklamanizin rahat, konförlü ve güzel olmasina çok sevindik. Granada'ya yakin zamanda tekrardan bekleriz. Saygilarimla, María Gutiérrez Genel Müdür

    DEĞERLENDIRME

    Round Indicators

    • temmuz 16 2019
    • Çift

    iangardener1

    “Not really 5 Star”


    poor overall service form the reception staff, no available key for the room safe so had to store valuables in locked cases. I asked for the complimentary tea and coffee to be filled up as there was no tea or milk but was told I would have to pay 5 euros, really in a 5 star hotel??. Room needed maintenance on the window and also a better shower screen as water sprayed over the bathroom


    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
    Dear Mr. Elliot, I am so sorry to see that your experience at our hotel was far from satisfying as it seems you encountered a number of issues. However, we are grateful for the time you spent to share this feedback of your overall stay as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We would like to inform you that we do offer a complimentary service of teas and coffee as courtesy of the hotel upon arrival and we only charge 5,00€ for the replacement of the entire set. We are sorry if you don't agree with this procedure and will study the possibility of changing it in the future taking your comments in consideration. We deeply apologize for the imperfections in your room, we have already transfered your comments to our maintenance department to check everything. All of our rooms are supervised daily by our housekeeping department in order to guarantee the quality of cleanliness and maintenance of all of them. It is obvious that we didn't repect our standard in this occasion and we are sincerely sorry for that. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Sara García Sierra Deputy Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 27 2019

    Ambassador462592

    “Not 5 stars”


    First of all, at arrival, the receptionist was polite until he realized that 2 of us (group of 4) were Romanian. In that moment, he suddenly decided to ask us to pay in advance and took extra time to check our documents. Going forward, the hotel provides a nespresso machine indeed in every room but you get just 4 capsules (2 normal and 2 decaff) regardless of your stay. Same happened with the tea, 4 sachets and being replenished. Toiletries were provided for just 1 pers despite being 2 in the room and there were no slippers which is not pleasant seeing the bathroom floor was in marble. Last morning of our trip we woke up to find there was no water due to a broken pipe. All we could hear was "we cannot do anything" so we could not even get coffee in the morning before a 1400 km drive. It would be enough for the hotel management to order a cistern of water delivered but obviously, there is no disaster recovery in place. To make matters worse, the elevator for parking was broken and the receptionist told us to take the stairs (though no mention which were those). Add to this the fact that every evening between 6-9 pm some cleaning lady would knock desperately at the door to offer us those small chocolates that are usually left on the pillows.All in all, it was not 5 stars standard or conditions and I for one will never again use a Barcelo hotel.


    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
    Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We are sorry that the amenities included in the room did not address your needs. With the aim of providing amenities that are useful to customers and for environmental protection policy, we based our decision on the items that are most requested by the different types of guests who stay at our hotels. However, additional amenities are available upon request. With regard to your comment, just like at a growing number of establishments, our hotels have an advance payment procedure to speed up check-out times. We are sorry that you are not pleased with this process. We would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday.  Regarding the water cut, we apologize for any inconvenience this may have caused you. It was a general failure and we kindly request you to take it as an isolated circumstance, for whose immediate solution we will carry out all the necessary corrective measures and training actions. The water cut lasted a few hours. However, we had other alternatives for those customers who wanted to take a shower or take a coffee. We apologize if our reception team did not transmit this information correctly. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Kind regards, María Gutiérrez Hotel Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 13 2019
    • Londra, İngiltere
    • Aile

    nishhussain

    “Comfortable and spacious”


    Stayed for two nights at this modern hotel with spacious rooms and good service!The hotel was beautiful and staff were friendly! Location was good as well. Not far from the city centre and close to the motorway.


    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
    Dear guest, Thank you for your positive comments about your stay in Barceló Granada Congress and for the time you devoted to share your experience through this site. We celebrate you enjoyed the confort of the room, the service provided by our team and our location just 15 minutes walking far from the heart of the city. Looking forward to welcoming you back soon in our hotel, receive my very best regards from Granada! María Gutiérrez Hotel Manager

    DEĞERLENDIRME

    Round Indicators

    • eylül 28 2018
    • Aile

    mcetin778425

    “Lokasyon dışında mükemmel bir otel”


    Şehir merkezine uzaklığını taksi ile çözebilirsiniz Ressepsiyon talsi çağırıyor ve 5-10 dakika içinde geliyor taksiler. 15 dakikada Merkeze ine biliyorsunuz. Modern tarzda binssı. Perdonel iyi. Kahvaltı daha iyi olabilirdi. Bizim odada kasa yoktu.


    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
    Dear guest, First of all we would like to thank you for having chosen our Hotel Barceló Granada Congress for your stay in Granada and for the time you devoted to give us some feedback about your experience. This gives us the opportunity to improve our operation, searching solutions for any inconvenience that may arise in order to guarantee the highest level of quality in our services and facilities, and therefore our guests’ satisfaction. We thank you again for sharing your impressions with us and are looking forward to welcoming you back soon in our hotel in the near future. Yours sincerely, María Gutiérrez Hotel Manager

    DEĞERLENDIRME

    Round Indicators

    • mayıs 7 2018
    • İş

    mustafakuscu

    “harika”


    temizlik harika,yataklar çok rahat,personel iligili ve güleryüzlü,kahvaltı çeşitliliği ve lezzeti çok güzel ,konum itibarı ile çok iyi Granada ya her türlü seyahatinizde tavsiye edbileceğim bir otel ben çok memnun kaldım


    Director General b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
    Degerli Mustafa Bey, Yorumlariniz için çok tesekkür ederiz. Otelimizden memnun kaldiginiza ve konaklamanizin rahat, konförlü ve güzel olmasina çok sevindik. Granada'ya yakin zamanda tekrardan bekleriz. Saygilarimla, María Gutiérrez Genel Müdür

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