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Harita ve konum

Calle Maestro Montero 12   18004 Granada , Andalucía   España  


Places of Interest

19 km Granada Havalimanı

2,6 km Albaicín

2 km Elhamra Sarayı

1,4 km Granada Kongre ve Sergi Sarayı

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Barceló Granada Congress

4.0/5 Round Indicators
| 1486 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

44% Complete

659

Çok iyi

29% Complete

434

Normal

17% Complete

255

Kötü

5% Complete

83

Çok kötü

3% Complete

55

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    claireB629 Stoke on Trent. 11/23/2018 Aile

    “Rude staff ”

    This place is well furnished but has no atmosphere. The staff are rude and unaccommodating. Rooms boiling hot and loud outside so terrible nights sleep. Took over 45 minutes to check out, we weren’t advised there was a conference on when we checked in and had a flight to catch. Staff completely uncaring and just said get in the queue. No kettle or tea and coffee in the room, everything is just about getting your money here as they want you to order room service for a cup of coffee! Pay to park @ €15 per day, absolute joke, after being very rudely spoken to by one member of staff when we actually were able to check out and it was only when I raised a complaint that the parking was waived.

    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
     Dear Claire, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the normal for us. We appreciate you taking the time to notify us of your personal expérience, please rest assured that your review will be shared so that it does not happen again. We have taken good note of your remark about the queue when you checked out and regret reading your dissatisfaction, our receptionists shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We will take into consideration your suggestion of incorporating coffee machines into the rooms (we do have them in suites and junior suites), however, we kindly remind you that we can offer a kettle and tea set up, you can ask our reception by calling from the room. We regret your discomfort regarding the fact that the parking is an extra charge service. That is due because we have a limited capacity, and whose use should involve a supplement to avoid collapse and thus ensure maximum user satisfaction. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind regards, María Gutiérrez Hotel Manager

    Round Indicators
    madhuj_13 Forsyth, Illinois. 11/21/2018 Aile

    “Poor comfort and not a 5 Star hotel”

    Hotel does not have a drive up entrance. You have to drive into parking lot and bring your baggage up to the reception. Rooms are hot and we cannot control thermostat from room. And hence poor sleep. Complained several times. The staff were nice but seemed helpless. This is not a 5 star hotel. Barely qualifies as 3 star. Poor breakfast buffet. I would prefer staying at Vincci or Hospes group of hotels

    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
     Dear guest, We would like to thank you for your preference in selecting our Barceló Granada Congress hotel for your stay in Granada. We were very saddened to read your disappointment with the breakfast experience, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. For a future stay, please do not hesitate to voice your concerns and approach the restaurant team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us. Please accept our sincerest apologies for the difficulties you had with our air conditionning, nevertheless we will pass on your comments to our techincal department for revision to see if there is any irregularity in its functioning. However, our air conditioning unit is centralized, so having cold temperatures during your stay in Granada we had to put the heat mode. On the other hand, we have access for cars at the hotel entrance and we also have bellboy service to help you with your bags. We regret not having been agile enough in offering you this service. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Yours sincerely, María Gutiérrez Hotel Manager

    Round Indicators
    grmrtnz 11/18/2018 Çift

    “Great location and price”

    Spacious rooms w/ comfortable beds. Lobby bar has some of the cheapest drinks in town. Fantastic location if you don’t mi d walking. Book room w/ a view. We were forced to open our windows for ventilation. Making nights very noisy!
    Round Indicators
    mcetin778425 09/28/2018 Aile

    “Lokasyon dışında mükemmel bir otel”

    Şehir merkezine uzaklığını taksi ile çözebilirsiniz Ressepsiyon talsi çağırıyor ve 5-10 dakika içinde geliyor taksiler. 15 dakikada Merkeze ine biliyorsunuz. Modern tarzda binssı. Perdonel iyi. Kahvaltı daha iyi olabilirdi. Bizim odada kasa yoktu.

    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
     Dear guest, First of all we would like to thank you for having chosen our Hotel Barceló Granada Congress for your stay in Granada and for the time you devoted to give us some feedback about your experience. This gives us the opportunity to improve our operation, searching solutions for any inconvenience that may arise in order to guarantee the highest level of quality in our services and facilities, and therefore our guests’ satisfaction. We thank you again for sharing your impressions with us and are looking forward to welcoming you back soon in our hotel in the near future. Yours sincerely, María Gutiérrez Hotel Manager

    Round Indicators
    mustafakuscu 05/07/2018 İş

    “harika”

    temizlik harika,yataklar çok rahat,personel iligili ve güleryüzlü,kahvaltı çeşitliliği ve lezzeti çok güzel ,konum itibarı ile çok iyi Granada ya her türlü seyahatinizde tavsiye edbileceğim bir otel ben çok memnun kaldım

    Director General b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
     Degerli Mustafa Bey, Yorumlariniz için çok tesekkür ederiz. Otelimizden memnun kaldiginiza ve konaklamanizin rahat, konförlü ve güzel olmasina çok sevindik. Granada'ya yakin zamanda tekrardan bekleriz. Saygilarimla, María Gutiérrez Genel Müdür

    DEĞERLENDIRME

    Round Indicators

    • kasım 23 2018
    • Stoke on Trent
    • Aile

    claireB629

    “Rude staff ”


    This place is well furnished but has no atmosphere. The staff are rude and unaccommodating. Rooms boiling hot and loud outside so terrible nights sleep. Took over 45 minutes to check out, we weren’t advised there was a conference on when we checked in and had a flight to catch. Staff completely uncaring and just said get in the queue. No kettle or tea and coffee in the room, everything is just about getting your money here as they want you to order room service for a cup of coffee! Pay to park @ €15 per day, absolute joke, after being very rudely spoken to by one member of staff when we actually were able to check out and it was only when I raised a complaint that the parking was waived.


    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
    Dear Claire, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the normal for us. We appreciate you taking the time to notify us of your personal expérience, please rest assured that your review will be shared so that it does not happen again. We have taken good note of your remark about the queue when you checked out and regret reading your dissatisfaction, our receptionists shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We will take into consideration your suggestion of incorporating coffee machines into the rooms (we do have them in suites and junior suites), however, we kindly remind you that we can offer a kettle and tea set up, you can ask our reception by calling from the room. We regret your discomfort regarding the fact that the parking is an extra charge service. That is due because we have a limited capacity, and whose use should involve a supplement to avoid collapse and thus ensure maximum user satisfaction. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind regards, María Gutiérrez Hotel Manager

    DEĞERLENDIRME

    Round Indicators

    • kasım 21 2018
    • Forsyth, Illinois
    • Aile

    madhuj_13

    “Poor comfort and not a 5 Star hotel”


    Hotel does not have a drive up entrance. You have to drive into parking lot and bring your baggage up to the reception. Rooms are hot and we cannot control thermostat from room. And hence poor sleep. Complained several times. The staff were nice but seemed helpless. This is not a 5 star hotel. Barely qualifies as 3 star. Poor breakfast buffet. I would prefer staying at Vincci or Hospes group of hotels


    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
    Dear guest, We would like to thank you for your preference in selecting our Barceló Granada Congress hotel for your stay in Granada. We were very saddened to read your disappointment with the breakfast experience, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. For a future stay, please do not hesitate to voice your concerns and approach the restaurant team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us. Please accept our sincerest apologies for the difficulties you had with our air conditionning, nevertheless we will pass on your comments to our techincal department for revision to see if there is any irregularity in its functioning. However, our air conditioning unit is centralized, so having cold temperatures during your stay in Granada we had to put the heat mode. On the other hand, we have access for cars at the hotel entrance and we also have bellboy service to help you with your bags. We regret not having been agile enough in offering you this service. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Yours sincerely, María Gutiérrez Hotel Manager

    DEĞERLENDIRME

    Round Indicators

    • kasım 18 2018
    • Çift

    grmrtnz

    “Great location and price”


    Spacious rooms w/ comfortable beds. Lobby bar has some of the cheapest drinks in town. Fantastic location if you don’t mi d walking. Book room w/ a view. We were forced to open our windows for ventilation. Making nights very noisy!


    DEĞERLENDIRME

    Round Indicators

    • eylül 28 2018
    • Aile

    mcetin778425

    “Lokasyon dışında mükemmel bir otel”


    Şehir merkezine uzaklığını taksi ile çözebilirsiniz Ressepsiyon talsi çağırıyor ve 5-10 dakika içinde geliyor taksiler. 15 dakikada Merkeze ine biliyorsunuz. Modern tarzda binssı. Perdonel iyi. Kahvaltı daha iyi olabilirdi. Bizim odada kasa yoktu.


    Manager b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
    Dear guest, First of all we would like to thank you for having chosen our Hotel Barceló Granada Congress for your stay in Granada and for the time you devoted to give us some feedback about your experience. This gives us the opportunity to improve our operation, searching solutions for any inconvenience that may arise in order to guarantee the highest level of quality in our services and facilities, and therefore our guests’ satisfaction. We thank you again for sharing your impressions with us and are looking forward to welcoming you back soon in our hotel in the near future. Yours sincerely, María Gutiérrez Hotel Manager

    DEĞERLENDIRME

    Round Indicators

    • mayıs 7 2018
    • İş

    mustafakuscu

    “harika”


    temizlik harika,yataklar çok rahat,personel iligili ve güleryüzlü,kahvaltı çeşitliliği ve lezzeti çok güzel ,konum itibarı ile çok iyi Granada ya her türlü seyahatinizde tavsiye edbileceğim bir otel ben çok memnun kaldım


    Director General b_granada_congress - Barcelo Granada Congress, bu yorumu yanıtladı
    Degerli Mustafa Bey, Yorumlariniz için çok tesekkür ederiz. Otelimizden memnun kaldiginiza ve konaklamanizin rahat, konförlü ve güzel olmasina çok sevindik. Granada'ya yakin zamanda tekrardan bekleriz. Saygilarimla, María Gutiérrez Genel Müdür

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    İndirim* veya promosyon kodu ("promo kodu" olarak da belirir) normal fiyat üzerinden indirim yapılmasını sağlayan, harflerden ve/veya rakamlardan oluşan bir bileşimdir. Eğer bir indirim kodunuz varsa, şimdi girmeniz halinde bu rezervasyona ilgili indirim uygulanacaktır. Giriş yapıldıktan sonra rezervasyon işleminin 1. adımında gösterilen fiyatlar zaten uygulanmış olan indirimi içermektedir. 

    Tamamlayıcı ve/veya ilave hizmetlerin fiyatına veya satışa sunulmuş olan en son odaların fiyatlarına indirim uygulanmayacaktır. Rezervasyon başına sadece bir indirim koduna izin verilir ve yalnızca rezervasyonunuzu yaptığınız anda geçerli olacaktır.** 

    Bir indirim kodu, özel bir indirim** (pek çok odayı kapsayan, senior, Y kuşağı, kalabalık aile ve benzeri durumlara uygulanan indirimler) ve my Barceló üyesi olmakla elde edilen indirim arasındaki bileşim mümkün olacak şekilde, toplam maksimum indirim miktarı, Latin Amerika'daki otellerin fiyatı üzerinden maksimum %25, Avrupa ve Akdeniz'deki otellerin fiyatı üzerinden maksimum %20 olacaktır. 

    *Barceló, ilan edilmiş olan indirimlerin uygulanmasını kabul etme hakkını saklı tutar. 

    **İndirim kodunun uygulanması, otele varış anında geçerli değildir, yani yalnızca rezervasyonun gerçekleştirilmesi anında indirim geçerli olacaktır. 

    **Otel, indirim kodlarının ve özel indirimlerin koşullarının karşılanmakta olduğunu teyit etmek üzere, resmi ve geçerli kimlik belgelerinin ibraz edilmesini otele giriş sırasında talep edecektir. Herhangi bir durumun akredite edilememesi veya bunların karşılanamaması durumunda, otel asıl rezervasyonda indirim yapılmış olan tutarları tahsil etme hakkını saklı tutar.

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    Çifte garantimiz:

    Barcelo.com dışında daha iyi bir fiyat bulursanız, o fiyatın aynısını uyguluyoruz.

    Rezervasyonunuz sonrasında Barcelo.com’da daha iyi bir fiyat bulmanız durumunda da düşük fiyatı geçerli sayıyoruz.

    Ayrıca %10’a varan ek indirim sunuyoruz. Buradan daha fazla bilgi edinebilirsiniz