Barceló Santiago Hotel Pool
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Barceló Santiago

La Hondura, 8   38683 Puerto Santiago (Tenerife) , Islas Canarias   España  


Places of Interest

43,4 km Tenerife Sur Havalimanı

200 m Puerto Santiago Plajı

9 km Abama Golf Sahası

106 km Santa Cruz de Tenerife Limanı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Barceló Santiago

4.0/5 Round Indicators
| 6640 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


GEZGINLERIN PUANLAMASI

Mükemmel

42% Complete

2837

Çok iyi

36% Complete

2455

Normal

13% Complete

888

Kötü

4% Complete

302

Çok kötü

2% Complete

158

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    smhol 07/20/2018 Arkadaş kaçamakları

    “Animation Team”

    My friends and I stayed here for a week and had an amazing time.The rooms were clean and had incredible views. The food was lovely has plenty of variety. All staff members were so helpful and friendly thoughout our stay. I must say that the animation team do not get enough credit as they were amazing in ensuring that we were having a good time, especially Federico and Julián who consistantly made us feel so welcome and comfortable from the beginning which is what made our holiday so special.
    Round Indicators
    69weekender007 Surrey, İngiltere. 07/20/2018 Aile

    “Excellent stay for mobility impaired”

    We travelled with Tui for a week stay, my sister has limited mobility at present but was able to access all areas of the hotel, including the spa and gym. The Tui site does not really mention the excellent Activity Team which provided a range of water activities and stretch classes - very enthusiastic bunch of young people and a credit to the hotel. The food is on the whole very good excellent salads and a choice of meat and vegetarian food for lunch and dinner. Breakfast was disappointing as apart from one morning when they offered omelettes you could only have fried eggs. There were boiled eggs on offer but not sure how long they had sat in their warm bath! We were on an all inclusive basis and tried a selection of cocktails which were very pleasant but the sangria should be avoided tasted like a watered down red wine! We popped into Los Gigantes for a drink one evening and had a drink in the square, where the beautiful church is, lovely tapas bar here served excellent tapas and sangria! The spa is amazing and the staff are very professional and friendly. We were not able to extend our room on our last day as we had an evening flight but you are able to have a free session (you need to book) in the spa to have a shower before you depart. Excellent stay and would definitely return.
    Round Indicators
    Chloe M 07/18/2018 Çift

    “Beautiful in every way”

    The Barcelo Santiago is beautiful. The views from every part of the hotel are breathtaking, eating every meal overlooking the sea and cliffs would never get boring. The staff were friendly and welcoming particularly the bar staff who would almost know your drink order automatically. The food was really good with a wide variety, here was always something to eat. It did get a bit repetitive towards the end of our two week holiday would was expected. The drinks were good even if they were local brands. The facilities were amazing, every day there are games and activates to take part in... I actually really liked visiting while there is building works taking place because only half the hotel was open meaning you could always get sun bed around the pool and you could always get an outside seat for all meals. The only thing that was a bit annoying was our room was opposite and next to the room renovations this meant getting woken up by builders and the electrics being turned off in the room in the day which caused the aircon to be turned off. We was offered another room but we had to wait 4 days for another one to become available so we decided to stay because we wanted to unpack the suitcases ect. Overall a fantastic holiday with no real complaints - however if you like to go on walks, the location is VERY hilly.
    Round Indicators
    pamster722017 Londra, İngiltere. 07/17/2018 Çift

    “5 star service”

    We had an excellent 14 night stay recently. The staff are very friendly and professional especially Jonathan in the lobby bar and the views are to die for We will be returning in February for a family holiday.
    Round Indicators
    archway06 Peterborough, İngiltere. 07/17/2018 Çift

    “Return visit”

    The food last year was really good this why we returned. This year food was really awful. We loved where the hotel is situated. We like to sit out on our balcony in the evening's. But due to selfish smokers we were unable to do this on this visit. We used to get ash on our balcony most days, which apart from the awful smell of cigarettes makes it impossible to enjoy the fresh air. As much as we enjoyed our visit last year, we will not be 're-visiting

    Director de Relaciones Públicas GEM B - Barcelo Santiago, bu yorumu yanıtladı
     Dear Guest, We are very disappointed to read about your experience during your stay at Barceló Santiago hotel, we would like to take the chance to sincerely apologies for any inconvience it may have cause you. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavour to achieve your satisfaction if you decide to honour us with a new visit. We are also very sad to read that you could not enjoy your room to the fullest as the previous year you stayed with us. We sincerely apologize for not being able to offer you the possibility to change your room due to high occupancy during your stay. However, we hope that this small incident has not been a major inconvenience during your vacation and we hope you have enjoyed the rest of the services we have at our hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Sara Illermann Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 20 2018
    • Arkadaş kaçamakları

    smhol

    “Animation Team”


    My friends and I stayed here for a week and had an amazing time.The rooms were clean and had incredible views. The food was lovely has plenty of variety. All staff members were so helpful and friendly thoughout our stay. I must say that the animation team do not get enough credit as they were amazing in ensuring that we were having a good time, especially Federico and Julián who consistantly made us feel so welcome and comfortable from the beginning which is what made our holiday so special.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 20 2018
    • Surrey, İngiltere
    • Aile

    69weekender007

    “Excellent stay for mobility impaired”


    We travelled with Tui for a week stay, my sister has limited mobility at present but was able to access all areas of the hotel, including the spa and gym. The Tui site does not really mention the excellent Activity Team which provided a range of water activities and stretch classes - very enthusiastic bunch of young people and a credit to the hotel. The food is on the whole very good excellent salads and a choice of meat and vegetarian food for lunch and dinner. Breakfast was disappointing as apart from one morning when they offered omelettes you could only have fried eggs. There were boiled eggs on offer but not sure how long they had sat in their warm bath! We were on an all inclusive basis and tried a selection of cocktails which were very pleasant but the sangria should be avoided tasted like a watered down red wine! We popped into Los Gigantes for a drink one evening and had a drink in the square, where the beautiful church is, lovely tapas bar here served excellent tapas and sangria! The spa is amazing and the staff are very professional and friendly. We were not able to extend our room on our last day as we had an evening flight but you are able to have a free session (you need to book) in the spa to have a shower before you depart. Excellent stay and would definitely return.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 18 2018
    • Çift

    Chloe M

    “Beautiful in every way”


    The Barcelo Santiago is beautiful. The views from every part of the hotel are breathtaking, eating every meal overlooking the sea and cliffs would never get boring. The staff were friendly and welcoming particularly the bar staff who would almost know your drink order automatically. The food was really good with a wide variety, here was always something to eat. It did get a bit repetitive towards the end of our two week holiday would was expected. The drinks were good even if they were local brands. The facilities were amazing, every day there are games and activates to take part in... I actually really liked visiting while there is building works taking place because only half the hotel was open meaning you could always get sun bed around the pool and you could always get an outside seat for all meals. The only thing that was a bit annoying was our room was opposite and next to the room renovations this meant getting woken up by builders and the electrics being turned off in the room in the day which caused the aircon to be turned off. We was offered another room but we had to wait 4 days for another one to become available so we decided to stay because we wanted to unpack the suitcases ect. Overall a fantastic holiday with no real complaints - however if you like to go on walks, the location is VERY hilly.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 17 2018
    • Londra, İngiltere
    • Çift

    pamster722017

    “5 star service”


    We had an excellent 14 night stay recently. The staff are very friendly and professional especially Jonathan in the lobby bar and the views are to die for We will be returning in February for a family holiday.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 17 2018
    • Peterborough, İngiltere
    • Çift

    archway06

    “Return visit”


    The food last year was really good this why we returned. This year food was really awful. We loved where the hotel is situated. We like to sit out on our balcony in the evening's. But due to selfish smokers we were unable to do this on this visit. We used to get ash on our balcony most days, which apart from the awful smell of cigarettes makes it impossible to enjoy the fresh air. As much as we enjoyed our visit last year, we will not be 're-visiting


    Director de Relaciones Públicas GEM B - Barcelo Santiago, bu yorumu yanıtladı
    Dear Guest, We are very disappointed to read about your experience during your stay at Barceló Santiago hotel, we would like to take the chance to sincerely apologies for any inconvience it may have cause you. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavour to achieve your satisfaction if you decide to honour us with a new visit. We are also very sad to read that you could not enjoy your room to the fullest as the previous year you stayed with us. We sincerely apologize for not being able to offer you the possibility to change your room due to high occupancy during your stay. However, we hope that this small incident has not been a major inconvenience during your vacation and we hope you have enjoyed the rest of the services we have at our hotel. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Sara Illermann Guest Experience Manager

    Barceló Santiago Hotel Health and Beauty Treatments

    Fantastic beach hotel perfect for a fun-packed family holiday.

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