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Barceló San José Palacio Hotel Restaurant
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Harita ve konum

Residencial El Robledal, La Uruca, 4581150   10107 San José de Costa Rica ,   Costa Rica  


Places of Interest

14,3 km Juan Santamaría Uluslararası Havalimanı

180 km Tambor Plajı

262 km Langosta Plajı

11 km Valle del Sol Golf Sahası

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló San José

4.0/5 Round Indicators
| 2415 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

40% Complete

972

Çok iyi

33% Complete

805

Normal

16% Complete

391

Kötü

5% Complete

129

Çok kötü

4% Complete

118

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    CWrDerbyshire 01/18/2020 Yalnız seyahat

    “Disappointing ”

    I was really disappointed by my recent stay at the Barceló SAN José as part of a package tour. There were three major issues. 1) The room. My room was adequate for one night but undoubtedly one of the smallest in the hotel. The greatest problem was the bathroom. It was very small and almost impossible to turn around. The water pressure was terrible and it was virtually impossible to shower properly. 2) the bar staff. As we were on an all inclusive package we were treated as second class guests and the bar staff were really unfriendly. I got the impression they made us wait intentionally even though I tried to order in Spanish. 3) the restaurant. The buffet food is adequate although only one step up from school dinners. Breakfast was a disaster. There was no coffee, no tea and no bread. The choice of spreads for toast is poor. All in all I would avoid this hotel.

    Director de Relaciones Públicas Channel M - Barcelo San Jose, bu yorumu yanıtladı
     Dear Guest: Thank you for sharing a review of Barceló San José. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention, in Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Best Regards, Carlos Ruiz. Director.

    Round Indicators
    gfiprint Croton on Hudson, New York. 01/17/2020

    “A great place to stay in San Jose”

    This is a family owned and run Hotel and it is comfortable and very well appointed. It is not the 4 Seasons but a great place at a reasonable price with a tremendous amount of amenities not to mention in the city of San Jose

    Director General Channel M - Barcelo San Jose, bu yorumu yanıtladı
     Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. Best regards, Carlos Ruíz, Director

    Round Indicators
    Critical329 Southern Pines, Kuzey Carolina. 01/17/2020 Çift

    “modern facility in San Jose, adequate rooms and restaurents”

    as part of Caravan Tours, we stayed 2 nights at Barcelo San Jose. The facility is not new, but well maintained. Restaurants were above avergae, Caravan arrnages buffet for all meals. well stocked and variety for all requirements. Fitness Center is older equipment, well used, and not the cleanest. Something that is unique, is the request to NOT place any toilet paper in the toilet. That means, after a bowel movement- paper is placed in a wate basket. Odd, by my standards. Pool area and bar is very nice, pleasant views from rooms, but hotel is in a residential section of San Jose.

    Director General Channel M - Barcelo San Jose, bu yorumu yanıtladı
     Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best regards, Carlos Ruíz, Director

    Round Indicators
    gdbear65 Toronto. 01/13/2020

    “Book the Premium Level!”

    We stayed two nights last February and could not have been happier with our selection of a Premium Level Superior room. The room was spacious and the king-size bed was super comfortable. Premium Level gives you access to snacks & drinks, including beer & wine, at the lounges on floors 5 & 6, from 8am to 10pm. The staff at Barcelo is excellent. In particular, our Front Desk Concierge, NIcky, was incredibly helpful. Prior to going, I emailed the resort to ask if they do anything special for customers who are celebrating birthdays during their stay. I wanted to surprise my wife with something special while we were there. I got a reply stating they could deliver a cake to the room. I replied stating it would be much appreciated if that could be arranged and got a response stating it would be done. Around 8pm on my wife's birthday, on our way to the jacuzzi, i asked Nicky about the cake. Nicky informed me if it was not already delivered, it was missed as the kitchen was now closed. Disappointed by this, we went and enjoyed a soak for half an hour, then on our way back to our room, Nicky stopped us and told us he had arranged a special dinner for us! We went back to our room, got dressed then met Nicky in the lobby where he took us to the buffet restaurant for a late dinner complete with a bottle of a nice local red wine. Needless to say my wife and I were ecstatic with the awesome hospitality shown by Nicky! Our stay included a buffet breakfast which was fantastic - lots of selection, including eggs made fresh while you wait. The only drawback with our room was the noise coming from the highway. I would hope that when they replace the windows they might invest in windows that dampen outside sounds on the Premium Levels. I had requested a mountainside room but none were available when we checked in and there was not much point in switching rooms for 1 night. Thankfully we had earplugs. Noise is an issue at most resorts so it is not a factor in my rating so much as a heads up. The Barcelo is a great place to stay while in San Jose!

    Director General Channel M - Barcelo San Jose, bu yorumu yanıtladı
     Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

    Round Indicators
    primendra Boston, Massachusetts. 01/13/2020 Aile

    “GREAT AND PLEASANT EXPERIENCE”

    My overall experience staying in Barcelo San Jose was the greatest experience ever in my whole life. Great customer service and hospitality. A memorable stay a great experience. I will go back to stay with them again.

    Director General Channel M - Barcelo San Jose, bu yorumu yanıtladı
     Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. Best regards, Carlos Ruíz, Director

    DEĞERLENDIRME

    Round Indicators

    • ocak 18 2020
    • Yalnız seyahat

    CWrDerbyshire

    “Disappointing ”


    I was really disappointed by my recent stay at the Barceló SAN José as part of a package tour. There were three major issues. 1) The room. My room was adequate for one night but undoubtedly one of the smallest in the hotel. The greatest problem was the bathroom. It was very small and almost impossible to turn around. The water pressure was terrible and it was virtually impossible to shower properly. 2) the bar staff. As we were on an all inclusive package we were treated as second class guests and the bar staff were really unfriendly. I got the impression they made us wait intentionally even though I tried to order in Spanish. 3) the restaurant. The buffet food is adequate although only one step up from school dinners. Breakfast was a disaster. There was no coffee, no tea and no bread. The choice of spreads for toast is poor. All in all I would avoid this hotel.


    Director de Relaciones Públicas Channel M - Barcelo San Jose, bu yorumu yanıtladı
    Dear Guest: Thank you for sharing a review of Barceló San José. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention, in Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Best Regards, Carlos Ruiz. Director.

    DEĞERLENDIRME

    Round Indicators

    • ocak 17 2020
    • Croton on Hudson, New York

    gfiprint

    “A great place to stay in San Jose”


    This is a family owned and run Hotel and it is comfortable and very well appointed. It is not the 4 Seasons but a great place at a reasonable price with a tremendous amount of amenities not to mention in the city of San Jose


    Director General Channel M - Barcelo San Jose, bu yorumu yanıtladı
     Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. Best regards, Carlos Ruíz, Director

    DEĞERLENDIRME

    Round Indicators

    • ocak 17 2020
    • Southern Pines, Kuzey Carolina
    • Çift

    Critical329

    “modern facility in San Jose, adequate rooms and restaurents”


    as part of Caravan Tours, we stayed 2 nights at Barcelo San Jose. The facility is not new, but well maintained. Restaurants were above avergae, Caravan arrnages buffet for all meals. well stocked and variety for all requirements. Fitness Center is older equipment, well used, and not the cleanest. Something that is unique, is the request to NOT place any toilet paper in the toilet. That means, after a bowel movement- paper is placed in a wate basket. Odd, by my standards. Pool area and bar is very nice, pleasant views from rooms, but hotel is in a residential section of San Jose.


    Director General Channel M - Barcelo San Jose, bu yorumu yanıtladı
    Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best regards, Carlos Ruíz, Director

    DEĞERLENDIRME

    Round Indicators

    • ocak 13 2020
    • Toronto

    gdbear65

    “Book the Premium Level!”


    We stayed two nights last February and could not have been happier with our selection of a Premium Level Superior room. The room was spacious and the king-size bed was super comfortable. Premium Level gives you access to snacks & drinks, including beer & wine, at the lounges on floors 5 & 6, from 8am to 10pm. The staff at Barcelo is excellent. In particular, our Front Desk Concierge, NIcky, was incredibly helpful. Prior to going, I emailed the resort to ask if they do anything special for customers who are celebrating birthdays during their stay. I wanted to surprise my wife with something special while we were there. I got a reply stating they could deliver a cake to the room. I replied stating it would be much appreciated if that could be arranged and got a response stating it would be done. Around 8pm on my wife's birthday, on our way to the jacuzzi, i asked Nicky about the cake. Nicky informed me if it was not already delivered, it was missed as the kitchen was now closed. Disappointed by this, we went and enjoyed a soak for half an hour, then on our way back to our room, Nicky stopped us and told us he had arranged a special dinner for us! We went back to our room, got dressed then met Nicky in the lobby where he took us to the buffet restaurant for a late dinner complete with a bottle of a nice local red wine. Needless to say my wife and I were ecstatic with the awesome hospitality shown by Nicky! Our stay included a buffet breakfast which was fantastic - lots of selection, including eggs made fresh while you wait. The only drawback with our room was the noise coming from the highway. I would hope that when they replace the windows they might invest in windows that dampen outside sounds on the Premium Levels. I had requested a mountainside room but none were available when we checked in and there was not much point in switching rooms for 1 night. Thankfully we had earplugs. Noise is an issue at most resorts so it is not a factor in my rating so much as a heads up. The Barcelo is a great place to stay while in San Jose!


    Director General Channel M - Barcelo San Jose, bu yorumu yanıtladı
    Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

    DEĞERLENDIRME

    Round Indicators

    • ocak 13 2020
    • Boston, Massachusetts
    • Aile

    primendra

    “GREAT AND PLEASANT EXPERIENCE”


    My overall experience staying in Barcelo San Jose was the greatest experience ever in my whole life. Great customer service and hospitality. A memorable stay a great experience. I will go back to stay with them again.


    Director General Channel M - Barcelo San Jose, bu yorumu yanıtladı
    Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. Best regards, Carlos Ruíz, Director

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