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Barceló Hotel Pool  Maya Colonial
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Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


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78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

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Barceló Maya Colonial

4.5/5 Round Indicators
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    Round Indicators
    esuljic 01/26/2020

    “Nice”

    Overall public areas are great. Pools are plenty, beach is amazing, activities are plenty. Rooms are not that great. They can use some renovation, cleaning, and maintenance. Food is Good with plenty of choices. I would go here again. Just make sure at check-in you do not get dampy room as others in our group had better rooms at same rate.
    Round Indicators
    nicoya-shae Stratford, ON. 01/26/2020

    “Amazing family vacation”

    We just returned from our trip very early this morning. We travelled with our kids, ages 8 & 4. Due to a snowstorm, our flight from Toronto was delayed by 2 hours, and our transportation to the hotel was not at the airport in Cancun when we arrived which pushed our arrival at the hotel back to almost 12:30 am. The hotel is approximately 1hr 30 mins from the airport. The immigration process at the Cancun airport was incredibly fast. We travelled with Air Transat with an all inclusive package, so our transfers were included, but if they weren't, there are plenty of places to rent cars and taxis. These people will call out to you in the airport, but they aren't aggressive. Checkin was fairly slow at the hotel, but that was to be expected when we arrived so late in the day. Despite it being super early morning, we were still offered a cool drink, which was nice. The hotel is huge and beautiful. It was immaculately clean and maintained. The bellboy was wonderfully helpful as he lugged our luggage to our room. We paid for the premium package, which allowed us a room closest to the beach, over looking the huge pool, but this is quite a far walk from the lobby, so if walking long distances is an issue, be prepared for that. However, we did notice several guests riding around in mobility scooters. I suspect the hotel could hook you up with one if needed. There are elevators and ramps to assist as well. This resort, as a whole, encompasses several hotels, which was confusing to me as I was researching it. There are 6 hotels, each individually named: Barcelo Maya Colonial ( where we stayed), Maya Beach, Maya Riviera, Maya Caribe, Maya Palace & Maya Tropical. The overall resort name is Barcelo Maya Grand Resort. The Colonial is more centrally located, and in my opinion, has the better beach. There is a larger kids water park right there as well. The other hotels have smaller waterparks. The resort is well laid out, but due to its size and me being directionally challenged, it was easy to get lost. The pathways are wide and smooth, as well as well lit at night. The rooms are all junior suites, at least as far as the Colonial goes. In the premium rooms, there are 2 doubles or 1 king, as well as a pull out couch. The balconys are spacious, with padded rattan chairs, a table and a small clothes line to hang wet suits. They are fairly private as well. There is a safe large enough to hold a laptop, and plenty of storage closets. The bathroom is large, with a tub/shower combo, as well as a rainfall shower, which was amazing. The water pressure is fantastic and they offer amenities such as a shampoo/conditioner/body wash dispenser in both showers, a shaving kit, shower cap, sewing kit, loton, soap, etc. The toilet has a privacy door the can be pulled across, and there are sliding doors that can be pulled across the bathroom opening. The towels are thick & new looking. The AC was excellent, but we found the ceilng fan provided us enough cooler air, or we left the balcony door open for the nice ocean breeze. The mini bar was always stocked with Pepsi, Diet Pepsi, iced tea, 7Up, juice boxes, water and Corona. There are many bars around the property. We don't drink a whole lot, so we just used the pool bar. Vast selection of alcohol, as well as bottled water, virgin slushy drinks, and pop/juice. There are also poolside, beach side wait staff to get drinks for you. There is A LOT of dye in the daiquiri mix, so be careful with that. The pool bar also doesn't start serving alcohol until noon. The pools are cold. There are plenty of them, and the main pool is enormous. There are plenty of lounge chairs, as well as hammocks. We never really had a hard time getting a place to sit, but some people would wake up early and place there towels and such on certain chairs, which happens everywhere. We were provided with a bottle of tequila and bottle of champagne in the premium category upon our arrival. The beach was very rocky. My recommendation is take water shoes. There are areas of the beach that have sandy entry, and I my opinion, the Colonial has the biggest part of un rocky beach. It wasn't too wavy when we were there. The water is also fairly shallow for a long way. The ocean was much warmer than the pool. There is snorkling by the pier, which works out as guests were feeding the fish, so they hang out around there. We saw a baby sting ray over there. The fish are so used to people being there that you can nearly touch them. There is also a dolphinarium at this resort, with 4 dolphins swimming in a pool. As an animal lover, I was both amazed at being able to see them, as you can watch them without paying to swim with them, and sad that they were stuck in a pool. We didn't swim with them, so i don't know what the cost was. There is plenty of water activities available. Aqua bikes, kayaks, catamarans, jet skis, snorkel gear, parasailing I believe there is a cost for the jet ski and parasailing and there is obvioulsy scuba diving. There are lifeguards at the kids area and the beach for most of the day. There is a decent kids club there with movies and activities for the kids. We felt safe leaving our kids here, and they had fun. They have a schedule posted of activities planned for the week, so you can plan accordingly. The food was good. There are buffets at each hotel. We only ate at the buffet at the Colonial. There are also pool side grills, which we ate at as well. There is a dress code; they will ask you to leave if you show up barefoot or in a bathing suit. There are several a la cartes; you're allowed to eat at any of them, except the ones at the adults only resort. Most are included in your all iclusive package, but there were 3 that you'd have to pay extra for. We only ate at the Italian restaurant, La Trattoria, which was delicious. I recommend the stuffed chicken. There are several excursions available as well. We swam with the turtles, which was seriously one of the best experiences of my life. But there are cenote tours, zipline tours, monkey sancuaries, cruises.... There is also Ventura, which is ziplining, roller coaster, 4x4 right across the street in the resort complex. This was about $80 USD per person. Looked like fun but we couldn't do it as both of our kids weren't old enough. At the resort, there are plenty of souvenir places in the MayaMall and Mexican Plaza. The MayaMall comes alive at dark. This is where the Italian restaurant we ate at is. There a fashion shops, jewelery kisoks, a small carousel and a haunted house, as well as a casino and a "skating rink." For a small fee, you can don skates and go skating. This is also where Strikers is, which is a bowling alley, video arcade and sports bar. The games cost money, but the sports bar is free. Pretty good food here. This is where you go to play 18 holes of minigolf. The minigolf course is actualy pretty good. Everything at the resort that costs money either needs to be charged to your room, or paid by credit card. The don't accept cash, except at the souvenir shops. It can be tricky, as you need to keep track of your purchases and pay at check out. There is also a large spa area, for adults as well as kids. Many spa options, including massage, trukish baths, etc. We didn't use these facilities, so I can't describe it. This resort is massive. They offer a double decker bus as transportation from hotel lobby to hotel lobby, as well as the dolphinarium. WiFi is available at the resort fro free between 10 am and 5:30 pm in the Maya mall, unless you pay for premium. We got free wifi resort wide all day. Also, everything seems to be open longer here. The towel hut is open until 8 pm, the pools are open until 10 pm, the sports bar is 24 hours, the arcade is open until 10 pm and the mayamall is open until 11. There is also Pirate's Island. This is not free; costs $20 USD per person, kids under 6 are free. There are bigger waterslides than at the kids waterparks throughout the resort. This is also where they have body boarding, which is included in the $20. If you want to surf ride, it's an additional $15 USD, but you get instruction as well as 1 hour. There are weekly passes you can buy as well, so save some money if you plan to do this a lot. There is an ambulance on site at all times, as well as a small clinic. The nightly shows are okay. The ever present Michael Jackson show was so so. The backup dancers seemed more into it than the Michael, who wasn't even lip syncing through most of the show. There was a guys against girls show that was pretty funny; the host was very engaging. The Cuban show they did was super loud; we had to leave. There weren't any kids shows, at least as far as the Colonial went. Our transfer back to the airport on our last day was nearly an hour late picking us up, which was frustrating. We were delayed on our return flight due to a mechanical issue, and when we arrived back in Toronto, we had four other flights arrive at the same time, which made getting a park n fly bus so much more difficult at 3 am. The staff at this resort are friendly and helpful. Most speak fluent English, but we made sure to speak Spanish to them when we could, which, I think, they appreciated. Even if you only learn a few words/ phrases, it's appreciated. Tipping was welcome but not demanded. There were no time share people here, which was a relief. All in all we had a wonderful trip, and would recommend this resort to everyone.
    Round Indicators
    Mackenzie55555555555 01/24/2020 Aile

    “Vacation”

    The best place we could be. Marisol Alvarez was absolutely amazing to us. Staying at the Caribe has been a dream trip for us all. We couldn’t ask for a more relaxing week. So happy we still have more time to be here. Living the dream.

    Gerente Barceló C - Barcelo Maya Colonial, bu yorumu yanıtladı
     Dear Mackenzie55555555555: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    Round Indicators
    zl299 01/23/2020 Aile

    “Great service ”

    All of the staff at the resort were phenomenal. We had amazing service from Jesus Tepole especially!! The resort is beautiful and well maintained. Lots of lounge chairs around the pool and beach and plenty of waiters/waitresses. Ana Morena was a great bartender!

    Gerente Barceló C - Barcelo Maya Colonial, bu yorumu yanıtladı
     Dear zl299: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    Round Indicators
    Anthony W Cardiff, İngiltere. 01/19/2020

    “Behind the scenes danger lurks”

    This hotel has a great rating, hence booking with them. Overall it's great, and its HUGE, but if you are unlucky your experience will not be 5*. Arrival; We booked the premier package which obviously cost more money, dedicated check-in and a number of other benefits. On arrival we found the room we requested was not available despite having made TUI fully aware that the request was due to a medical condition. We were then offered a different room and then to transfer into the 'correct room' the following day at 4pm. We didn't want to pack/unpack and lose a day of the holiday so we asked to see a manager. We were told they were just finishing a maintenance issue in one room and if we waited 30 minutes it would be fine, we agreed. What we didn't know was it was a 'water/damp' issue - More of this later... The Room; Clean, nice view but smelt of damp on entering though no damp patches showing The Beach; Nice beach, however entry and exit to the sea is often over rock and as such beach shoes are a must. With the waves it was not always easy to get in or out of the sea with both or us falling a number of time and grazing legs. We were told if we walked 'miles that direction' there was a 100% sand entrance, but we didn't bother. One of the main reasons for choosing the hotel was the beach snorkelling which was described by some as the best in the area - obviously boat snorkelling trips would be better but are very expensive ( See later ). Don't be fooled the snorkelling is nothing special, better than the Med but if like me you have beach snorkelled in places like Egypt it's really not that good. Very shallow water depth in some places, poor variety of fish, very little coloured coral. However if you have not done much snorkelling then it would be acceptable. The Excursions ( Via the Dive Club on the Beach ); We did want to do some boat snorkelling as the beach was not great but the prices we thought were very high, a one hour trip was between $ 59 - $ 79 per person, as we normally choose to beach snorkel we could be wrong and this is a normal price. As we snorkel daily this would be a huge cost and as such we decided not to bother. Jet Ski's were $ 60.00 for 30 minutes, however what they didn't tell me when I enquired about the price was that they won't take $'s in cash they want a credit card so they can take a damage deposit, so it was a long trek back to the room to get the card, annoying. The Food; As we book premium we could eat in any restaurant at any time - with booking. We also ate in the main buffet and Strikers Bar, overall the food was ok, a standard hotel type buffet arrangement. The premium restaurant's included, Mexican, fish, steak, Japanese, Italian and a few more. There are two Japanese restaurants and they feature 'show cooking' with the chef preparing the meal in front of you, this is a communal experience with 6-8 other people and was very entertaining and the food excellent. It was so good we tried the other Japanese Restaurant, however what they don't tell you is the show and menu is exactly the same. People without the premium package only have limited premium restaurant visits, I would have been really sad to have missed out on another option if I had wasted my vouchers to see literally exactly the same thing. The worst premium restaurant was actually the Mexican, trust me of you want Mexican food go off site - well worth paying for, it was not good at all on site. The best surprised us - it was one of the restaurants we were not going to bother with as its 'Pizza and Pasta' - The Italian. I am so glad we did bother, amazing starters ( help yourself ) , the choice includes smoked salmon, prawns, cold meats, salads. Very Very good. We went twice actually and I had the Beef Rib - Amazing and Lamb Chops - Excellent. The Pool & Pool Bar; Pool was clean and normally you could find a bed if you arrived before 11.30, after that it was difficult to find a 'spot' as the 'lets put our towels on the bed and not use it till 3pm crew were about'. The pool bar is as expected apart from that they do not offer any form of tea or coffee, which I would normally expect. This would have been good as the even in the sun the pool is chilly and on the cloudy days I would even say cold. Transport; As the hotel is so huge they actually use busses to transport the guests, they look the same but have different routes, normal wait 5-20 minutes - It's a nice idea and works well but they don't tell you that after 11pm the routes changes again and only goes to the lobby areas, don't get caught like us waiting for 35 minutes in the rain elsewhere. All the above are minor issues so why the 3* rating... Mold; Within the first week of the holiday mold stated growing on all our clothes in the wardrobe as well as infesting a leather traveling bag. This was so bad that the hotel had to wash and iron all our clothes - they did this free of charge. The leather bag was so badly infested that it had to be taken overnight to have 'special treatment and cleaning', we were assured that this treatment would remove mold entirely and not damage the leather. Our concern was that on return to the UK that the mold would appear again and we would have to take the bag to a leather restoration specialist. We asked management for compensation towards this cost and for our inconvenience, what a terrible experience. We saw 3-4 different managers all saying different things, some blamed us for the mold as we had 'used the air conditioning on too cold a setting', they really did not seem to care and explained it's such an isolated incident they have done all they can. Upon return to the UK what a surprise the mold was back. We took the bag to a leather restoration specialist who advised that the 'special chemicals' used to clean the bag in Mexico had damaged the leather to such an extent that restoration/repair was not economical. The replacement bag cost £ 250.00 / $ 300.00. I then did a little research into the whole Barceló Resort Complex - 4 Hotels in 1. Type in mold into trip adviser and you will find that the management lied, it's not an isolated issue, certainly it's not a problem in all rooms, hence the overall ratings, but it's a known issue. Its also in all parts of the hotel ( certain rooms ) , not just the Colonial. Within 10 days of our return we developed chest infections and went to the doctor and were advised to be tested for a mold infection on our lungs, which was positive. Luckily there will be no long term issues as we dealt with this promptly, but what if we hadn't? The management are aware of the situation yet still rent the rooms despite there being a real risk to health and personal property, would this be in the UK they would be closed down by environmental health and sued by the guests. So my question is, with so may good hotels in the area why book here and take the risk with your health and property ? Do you feel lucky ?

    DEĞERLENDIRME

    Round Indicators

    • ocak 26 2020

    esuljic

    “Nice”


    Overall public areas are great. Pools are plenty, beach is amazing, activities are plenty. Rooms are not that great. They can use some renovation, cleaning, and maintenance. Food is Good with plenty of choices. I would go here again. Just make sure at check-in you do not get dampy room as others in our group had better rooms at same rate.


    DEĞERLENDIRME

    Round Indicators

    • ocak 26 2020
    • Stratford, ON

    nicoya-shae

    “Amazing family vacation”


    We just returned from our trip very early this morning. We travelled with our kids, ages 8 & 4. Due to a snowstorm, our flight from Toronto was delayed by 2 hours, and our transportation to the hotel was not at the airport in Cancun when we arrived which pushed our arrival at the hotel back to almost 12:30 am. The hotel is approximately 1hr 30 mins from the airport. The immigration process at the Cancun airport was incredibly fast. We travelled with Air Transat with an all inclusive package, so our transfers were included, but if they weren't, there are plenty of places to rent cars and taxis. These people will call out to you in the airport, but they aren't aggressive. Checkin was fairly slow at the hotel, but that was to be expected when we arrived so late in the day. Despite it being super early morning, we were still offered a cool drink, which was nice. The hotel is huge and beautiful. It was immaculately clean and maintained. The bellboy was wonderfully helpful as he lugged our luggage to our room. We paid for the premium package, which allowed us a room closest to the beach, over looking the huge pool, but this is quite a far walk from the lobby, so if walking long distances is an issue, be prepared for that. However, we did notice several guests riding around in mobility scooters. I suspect the hotel could hook you up with one if needed. There are elevators and ramps to assist as well. This resort, as a whole, encompasses several hotels, which was confusing to me as I was researching it. There are 6 hotels, each individually named: Barcelo Maya Colonial ( where we stayed), Maya Beach, Maya Riviera, Maya Caribe, Maya Palace & Maya Tropical. The overall resort name is Barcelo Maya Grand Resort. The Colonial is more centrally located, and in my opinion, has the better beach. There is a larger kids water park right there as well. The other hotels have smaller waterparks. The resort is well laid out, but due to its size and me being directionally challenged, it was easy to get lost. The pathways are wide and smooth, as well as well lit at night. The rooms are all junior suites, at least as far as the Colonial goes. In the premium rooms, there are 2 doubles or 1 king, as well as a pull out couch. The balconys are spacious, with padded rattan chairs, a table and a small clothes line to hang wet suits. They are fairly private as well. There is a safe large enough to hold a laptop, and plenty of storage closets. The bathroom is large, with a tub/shower combo, as well as a rainfall shower, which was amazing. The water pressure is fantastic and they offer amenities such as a shampoo/conditioner/body wash dispenser in both showers, a shaving kit, shower cap, sewing kit, loton, soap, etc. The toilet has a privacy door the can be pulled across, and there are sliding doors that can be pulled across the bathroom opening. The towels are thick & new looking. The AC was excellent, but we found the ceilng fan provided us enough cooler air, or we left the balcony door open for the nice ocean breeze. The mini bar was always stocked with Pepsi, Diet Pepsi, iced tea, 7Up, juice boxes, water and Corona. There are many bars around the property. We don't drink a whole lot, so we just used the pool bar. Vast selection of alcohol, as well as bottled water, virgin slushy drinks, and pop/juice. There are also poolside, beach side wait staff to get drinks for you. There is A LOT of dye in the daiquiri mix, so be careful with that. The pool bar also doesn't start serving alcohol until noon. The pools are cold. There are plenty of them, and the main pool is enormous. There are plenty of lounge chairs, as well as hammocks. We never really had a hard time getting a place to sit, but some people would wake up early and place there towels and such on certain chairs, which happens everywhere. We were provided with a bottle of tequila and bottle of champagne in the premium category upon our arrival. The beach was very rocky. My recommendation is take water shoes. There are areas of the beach that have sandy entry, and I my opinion, the Colonial has the biggest part of un rocky beach. It wasn't too wavy when we were there. The water is also fairly shallow for a long way. The ocean was much warmer than the pool. There is snorkling by the pier, which works out as guests were feeding the fish, so they hang out around there. We saw a baby sting ray over there. The fish are so used to people being there that you can nearly touch them. There is also a dolphinarium at this resort, with 4 dolphins swimming in a pool. As an animal lover, I was both amazed at being able to see them, as you can watch them without paying to swim with them, and sad that they were stuck in a pool. We didn't swim with them, so i don't know what the cost was. There is plenty of water activities available. Aqua bikes, kayaks, catamarans, jet skis, snorkel gear, parasailing I believe there is a cost for the jet ski and parasailing and there is obvioulsy scuba diving. There are lifeguards at the kids area and the beach for most of the day. There is a decent kids club there with movies and activities for the kids. We felt safe leaving our kids here, and they had fun. They have a schedule posted of activities planned for the week, so you can plan accordingly. The food was good. There are buffets at each hotel. We only ate at the buffet at the Colonial. There are also pool side grills, which we ate at as well. There is a dress code; they will ask you to leave if you show up barefoot or in a bathing suit. There are several a la cartes; you're allowed to eat at any of them, except the ones at the adults only resort. Most are included in your all iclusive package, but there were 3 that you'd have to pay extra for. We only ate at the Italian restaurant, La Trattoria, which was delicious. I recommend the stuffed chicken. There are several excursions available as well. We swam with the turtles, which was seriously one of the best experiences of my life. But there are cenote tours, zipline tours, monkey sancuaries, cruises.... There is also Ventura, which is ziplining, roller coaster, 4x4 right across the street in the resort complex. This was about $80 USD per person. Looked like fun but we couldn't do it as both of our kids weren't old enough. At the resort, there are plenty of souvenir places in the MayaMall and Mexican Plaza. The MayaMall comes alive at dark. This is where the Italian restaurant we ate at is. There a fashion shops, jewelery kisoks, a small carousel and a haunted house, as well as a casino and a "skating rink." For a small fee, you can don skates and go skating. This is also where Strikers is, which is a bowling alley, video arcade and sports bar. The games cost money, but the sports bar is free. Pretty good food here. This is where you go to play 18 holes of minigolf. The minigolf course is actualy pretty good. Everything at the resort that costs money either needs to be charged to your room, or paid by credit card. The don't accept cash, except at the souvenir shops. It can be tricky, as you need to keep track of your purchases and pay at check out. There is also a large spa area, for adults as well as kids. Many spa options, including massage, trukish baths, etc. We didn't use these facilities, so I can't describe it. This resort is massive. They offer a double decker bus as transportation from hotel lobby to hotel lobby, as well as the dolphinarium. WiFi is available at the resort fro free between 10 am and 5:30 pm in the Maya mall, unless you pay for premium. We got free wifi resort wide all day. Also, everything seems to be open longer here. The towel hut is open until 8 pm, the pools are open until 10 pm, the sports bar is 24 hours, the arcade is open until 10 pm and the mayamall is open until 11. There is also Pirate's Island. This is not free; costs $20 USD per person, kids under 6 are free. There are bigger waterslides than at the kids waterparks throughout the resort. This is also where they have body boarding, which is included in the $20. If you want to surf ride, it's an additional $15 USD, but you get instruction as well as 1 hour. There are weekly passes you can buy as well, so save some money if you plan to do this a lot. There is an ambulance on site at all times, as well as a small clinic. The nightly shows are okay. The ever present Michael Jackson show was so so. The backup dancers seemed more into it than the Michael, who wasn't even lip syncing through most of the show. There was a guys against girls show that was pretty funny; the host was very engaging. The Cuban show they did was super loud; we had to leave. There weren't any kids shows, at least as far as the Colonial went. Our transfer back to the airport on our last day was nearly an hour late picking us up, which was frustrating. We were delayed on our return flight due to a mechanical issue, and when we arrived back in Toronto, we had four other flights arrive at the same time, which made getting a park n fly bus so much more difficult at 3 am. The staff at this resort are friendly and helpful. Most speak fluent English, but we made sure to speak Spanish to them when we could, which, I think, they appreciated. Even if you only learn a few words/ phrases, it's appreciated. Tipping was welcome but not demanded. There were no time share people here, which was a relief. All in all we had a wonderful trip, and would recommend this resort to everyone.


    DEĞERLENDIRME

    Round Indicators

    • ocak 24 2020
    • Aile

    Mackenzie55555555555

    “Vacation”


    The best place we could be. Marisol Alvarez was absolutely amazing to us. Staying at the Caribe has been a dream trip for us all. We couldn’t ask for a more relaxing week. So happy we still have more time to be here. Living the dream.


    Gerente Barceló C - Barcelo Maya Colonial, bu yorumu yanıtladı
    Dear Mackenzie55555555555: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    DEĞERLENDIRME

    Round Indicators

    • ocak 23 2020
    • Aile

    zl299

    “Great service ”


    All of the staff at the resort were phenomenal. We had amazing service from Jesus Tepole especially!! The resort is beautiful and well maintained. Lots of lounge chairs around the pool and beach and plenty of waiters/waitresses. Ana Morena was a great bartender!


    Gerente Barceló C - Barcelo Maya Colonial, bu yorumu yanıtladı
    Dear zl299: Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    DEĞERLENDIRME

    Round Indicators

    • ocak 19 2020
    • Cardiff, İngiltere

    Anthony W

    “Behind the scenes danger lurks”


    This hotel has a great rating, hence booking with them. Overall it's great, and its HUGE, but if you are unlucky your experience will not be 5*. Arrival; We booked the premier package which obviously cost more money, dedicated check-in and a number of other benefits. On arrival we found the room we requested was not available despite having made TUI fully aware that the request was due to a medical condition. We were then offered a different room and then to transfer into the 'correct room' the following day at 4pm. We didn't want to pack/unpack and lose a day of the holiday so we asked to see a manager. We were told they were just finishing a maintenance issue in one room and if we waited 30 minutes it would be fine, we agreed. What we didn't know was it was a 'water/damp' issue - More of this later... The Room; Clean, nice view but smelt of damp on entering though no damp patches showing The Beach; Nice beach, however entry and exit to the sea is often over rock and as such beach shoes are a must. With the waves it was not always easy to get in or out of the sea with both or us falling a number of time and grazing legs. We were told if we walked 'miles that direction' there was a 100% sand entrance, but we didn't bother. One of the main reasons for choosing the hotel was the beach snorkelling which was described by some as the best in the area - obviously boat snorkelling trips would be better but are very expensive ( See later ). Don't be fooled the snorkelling is nothing special, better than the Med but if like me you have beach snorkelled in places like Egypt it's really not that good. Very shallow water depth in some places, poor variety of fish, very little coloured coral. However if you have not done much snorkelling then it would be acceptable. The Excursions ( Via the Dive Club on the Beach ); We did want to do some boat snorkelling as the beach was not great but the prices we thought were very high, a one hour trip was between $ 59 - $ 79 per person, as we normally choose to beach snorkel we could be wrong and this is a normal price. As we snorkel daily this would be a huge cost and as such we decided not to bother. Jet Ski's were $ 60.00 for 30 minutes, however what they didn't tell me when I enquired about the price was that they won't take $'s in cash they want a credit card so they can take a damage deposit, so it was a long trek back to the room to get the card, annoying. The Food; As we book premium we could eat in any restaurant at any time - with booking. We also ate in the main buffet and Strikers Bar, overall the food was ok, a standard hotel type buffet arrangement. The premium restaurant's included, Mexican, fish, steak, Japanese, Italian and a few more. There are two Japanese restaurants and they feature 'show cooking' with the chef preparing the meal in front of you, this is a communal experience with 6-8 other people and was very entertaining and the food excellent. It was so good we tried the other Japanese Restaurant, however what they don't tell you is the show and menu is exactly the same. People without the premium package only have limited premium restaurant visits, I would have been really sad to have missed out on another option if I had wasted my vouchers to see literally exactly the same thing. The worst premium restaurant was actually the Mexican, trust me of you want Mexican food go off site - well worth paying for, it was not good at all on site. The best surprised us - it was one of the restaurants we were not going to bother with as its 'Pizza and Pasta' - The Italian. I am so glad we did bother, amazing starters ( help yourself ) , the choice includes smoked salmon, prawns, cold meats, salads. Very Very good. We went twice actually and I had the Beef Rib - Amazing and Lamb Chops - Excellent. The Pool & Pool Bar; Pool was clean and normally you could find a bed if you arrived before 11.30, after that it was difficult to find a 'spot' as the 'lets put our towels on the bed and not use it till 3pm crew were about'. The pool bar is as expected apart from that they do not offer any form of tea or coffee, which I would normally expect. This would have been good as the even in the sun the pool is chilly and on the cloudy days I would even say cold. Transport; As the hotel is so huge they actually use busses to transport the guests, they look the same but have different routes, normal wait 5-20 minutes - It's a nice idea and works well but they don't tell you that after 11pm the routes changes again and only goes to the lobby areas, don't get caught like us waiting for 35 minutes in the rain elsewhere. All the above are minor issues so why the 3* rating... Mold; Within the first week of the holiday mold stated growing on all our clothes in the wardrobe as well as infesting a leather traveling bag. This was so bad that the hotel had to wash and iron all our clothes - they did this free of charge. The leather bag was so badly infested that it had to be taken overnight to have 'special treatment and cleaning', we were assured that this treatment would remove mold entirely and not damage the leather. Our concern was that on return to the UK that the mold would appear again and we would have to take the bag to a leather restoration specialist. We asked management for compensation towards this cost and for our inconvenience, what a terrible experience. We saw 3-4 different managers all saying different things, some blamed us for the mold as we had 'used the air conditioning on too cold a setting', they really did not seem to care and explained it's such an isolated incident they have done all they can. Upon return to the UK what a surprise the mold was back. We took the bag to a leather restoration specialist who advised that the 'special chemicals' used to clean the bag in Mexico had damaged the leather to such an extent that restoration/repair was not economical. The replacement bag cost £ 250.00 / $ 300.00. I then did a little research into the whole Barceló Resort Complex - 4 Hotels in 1. Type in mold into trip adviser and you will find that the management lied, it's not an isolated issue, certainly it's not a problem in all rooms, hence the overall ratings, but it's a known issue. Its also in all parts of the hotel ( certain rooms ) , not just the Colonial. Within 10 days of our return we developed chest infections and went to the doctor and were advised to be tested for a mold infection on our lungs, which was positive. Luckily there will be no long term issues as we dealt with this promptly, but what if we hadn't? The management are aware of the situation yet still rent the rooms despite there being a real risk to health and personal property, would this be in the UK they would be closed down by environmental health and sued by the guests. So my question is, with so may good hotels in the area why book here and take the risk with your health and property ? Do you feel lucky ?


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