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Barceló Hotel Beach Maya Palace Deluxe
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Harita ve konum

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Maya Palace

4.5/5 Round Indicators
| 12299 Görüşler

TOPLAM DEĞERLENDIRME

Round Indicators

DETAYLI DEĞERLENDIRME

Round Indicators

Kalite-fiyat ilişkisi

Round Indicators

Konum

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Uyku kalitesi

Round Indicators

Odalar

Round Indicators

Temizlik

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Hizmet


Yorumlar

Mükemmel

65% Complete

8050

Çok iyi

19% Complete

2453

Normal

8% Complete

1027

Kötü

3% Complete

400

Çok kötü

3% Complete

369

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    AHMom Arlington Heights, Illinois. 09/21/2019 Arkadaş kaçamakları

    “Awesome resort”

    Very large, beautiful property. Snorkel right off the beach - turtles and lots of fish! That’s a huge perk not to have to book an excursion to snorkel. Everything was very clean. Buffets good for breakfast and lunch but the restaurants you have to reserve are better for dinner. Staying at the Palace you can eat at any of the 5 properties restaurants and Maya Mall restaurants. Make reservations ASAP if you don’t want to get stuck eating at 530 and having to cut sun time short. Pool is beautiful. Drink quality varies by bar and bartenders greatly. If you find a good bartender stick with them. We found drinks in lobby bar to be the best and most consistent. No need to leave the Barcelo complex if you don’t want to! So much to see and do at all the different resorts. Can borrow snorkel gear, glass bottom kayaks and paddle boards from dive shop. Tons of walking as others mentioned but shuttle service is an option if you’re tired or not able to walk as much. Premium level rooms have best view. Can request room in one of those units with a hammock on balcony! About an hour and a half from airport- that’s really the only downside, but so much more peaceful than staying in Cancun.
    Round Indicators
    janaprevidi Santa Cruz do Sul, RS. 09/21/2019 Çift

    “Amazing Palace!”

    Barcelo Maya Palace is amazing. The staff is extremely cordial. The room was very well kept and clean, as were all the resort bathrooms. There are so many options for entertainment and activities, I just feel like I didn't stay longer to enjoy it all. There are options for everyone, less active people, children or adventurers. We really enjoyed the food and the dining options. We saw some complaints about the fact that buffets are the same every day. It really doesn't vary much from day to day. But there are so many varieties and options of food that you can certainly taste different things even if you stay for a whole week. We will go back for sure!

    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
     Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    Round Indicators
    amirazk Montreal, Kanada. 09/20/2019

    “Unforgettable ultimate relaxation and fun”

    We visited this place as a family. Greatest parts of whole stay was the view of ocean, gigantic beautiful swimming pool, extremely good restaurants (included) (take my word for that), clean hotel, very friendly staff, tasty breakfast and launch (with variety), great live night shows and dolphins show. Apart from these, all workouts and team activities organized by barcelo staff around swimming pool, (Julio, Brian, Carlos, and there was a girl which I forgot her name), motivated us to do some workouts everyday and then go and have a rest on the beach. Talking about staff, in la Hacienda and Marodar, Leyli, Daniella, Talia, Oscar made our experience even nicer. We also received wonderful, wonderful, yes wonderful service! from servant in Restaurants Carlos, Garmi(Brasserie restaurant-French), Alberto (Mexican restaurant), Oscar (in Caribe restaurant) There is a nice gift shop in the hotel area which worth to take a look at. Some minor comments to for improvement. How come there are some people at the reception that cannot communicate in English properly! Also there was this very funny paper (in the reception) that we had to sign and it was google translated to English! (It was totally confusing and wrong!). We had a bad experience with our key card as well, it took 1 whole day talking to reception and ask them to fix our door. eventually there was a lady sitting in hallway promoting adventures helped us! Second improvement that brings a lot of value to this wonderful hotel is to bring up the quality of cocktails. One option is by having some skilled bartenders that know how to make cocktails in a proper way not just put lime and alcohol. Final word: Don't miss this HEAVEN!

    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
     Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards,

    Round Indicators
    Erik B 09/20/2019 Çift

    “Barcelo Maya palace first time visit”

    Enjoyed our time at Barcelo Maya Palace. Don't recommend using destination services car service. I tried for three days to contact them to arrange return to airport no answer. Asked guest services for help they could not help. Had to call my travel agent to solve problem. People feed bananas from buffett to fish and turtles on beach which is making them aggressive. My wife was badly bitten by turtle. There should be warnings posted at hotel to not feed fish. And there shoul be consequences for anyone that does. Besides these two problems our stay was very enjoyable.

    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
     Dear Guest; We would like to thank you for the positive comments you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. We hope you soon! The management

    Round Indicators
    Garret W 09/19/2019 Çift

    “Excellent Resort”

    The buffet at la hacienda has excessive service! The staff was amazing and attentive specially Yaibet Martinez every morning the breakfast was very friendly and professional. The resort is a beautiful place and your beach amazing.

    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
     Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    DEĞERLENDIRME

    Round Indicators

    • eylül 21 2019
    • Arlington Heights, Illinois
    • Arkadaş kaçamakları

    AHMom

    “Awesome resort”


    Very large, beautiful property. Snorkel right off the beach - turtles and lots of fish! That’s a huge perk not to have to book an excursion to snorkel. Everything was very clean. Buffets good for breakfast and lunch but the restaurants you have to reserve are better for dinner. Staying at the Palace you can eat at any of the 5 properties restaurants and Maya Mall restaurants. Make reservations ASAP if you don’t want to get stuck eating at 530 and having to cut sun time short. Pool is beautiful. Drink quality varies by bar and bartenders greatly. If you find a good bartender stick with them. We found drinks in lobby bar to be the best and most consistent. No need to leave the Barcelo complex if you don’t want to! So much to see and do at all the different resorts. Can borrow snorkel gear, glass bottom kayaks and paddle boards from dive shop. Tons of walking as others mentioned but shuttle service is an option if you’re tired or not able to walk as much. Premium level rooms have best view. Can request room in one of those units with a hammock on balcony! About an hour and a half from airport- that’s really the only downside, but so much more peaceful than staying in Cancun.


    DEĞERLENDIRME

    Round Indicators

    • eylül 21 2019
    • Santa Cruz do Sul, RS
    • Çift

    janaprevidi

    “Amazing Palace!”


    Barcelo Maya Palace is amazing. The staff is extremely cordial. The room was very well kept and clean, as were all the resort bathrooms. There are so many options for entertainment and activities, I just feel like I didn't stay longer to enjoy it all. There are options for everyone, less active people, children or adventurers. We really enjoyed the food and the dining options. We saw some complaints about the fact that buffets are the same every day. It really doesn't vary much from day to day. But there are so many varieties and options of food that you can certainly taste different things even if you stay for a whole week. We will go back for sure!


    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
    Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    DEĞERLENDIRME

    Round Indicators

    • eylül 20 2019
    • Montreal, Kanada

    amirazk

    “Unforgettable ultimate relaxation and fun”


    We visited this place as a family. Greatest parts of whole stay was the view of ocean, gigantic beautiful swimming pool, extremely good restaurants (included) (take my word for that), clean hotel, very friendly staff, tasty breakfast and launch (with variety), great live night shows and dolphins show. Apart from these, all workouts and team activities organized by barcelo staff around swimming pool, (Julio, Brian, Carlos, and there was a girl which I forgot her name), motivated us to do some workouts everyday and then go and have a rest on the beach. Talking about staff, in la Hacienda and Marodar, Leyli, Daniella, Talia, Oscar made our experience even nicer. We also received wonderful, wonderful, yes wonderful service! from servant in Restaurants Carlos, Garmi(Brasserie restaurant-French), Alberto (Mexican restaurant), Oscar (in Caribe restaurant) There is a nice gift shop in the hotel area which worth to take a look at. Some minor comments to for improvement. How come there are some people at the reception that cannot communicate in English properly! Also there was this very funny paper (in the reception) that we had to sign and it was google translated to English! (It was totally confusing and wrong!). We had a bad experience with our key card as well, it took 1 whole day talking to reception and ask them to fix our door. eventually there was a lady sitting in hallway promoting adventures helped us! Second improvement that brings a lot of value to this wonderful hotel is to bring up the quality of cocktails. One option is by having some skilled bartenders that know how to make cocktails in a proper way not just put lime and alcohol. Final word: Don't miss this HEAVEN!


    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
    Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards,

    DEĞERLENDIRME

    Round Indicators

    • eylül 20 2019
    • Çift

    Erik B

    “Barcelo Maya palace first time visit”


    Enjoyed our time at Barcelo Maya Palace. Don't recommend using destination services car service. I tried for three days to contact them to arrange return to airport no answer. Asked guest services for help they could not help. Had to call my travel agent to solve problem. People feed bananas from buffett to fish and turtles on beach which is making them aggressive. My wife was badly bitten by turtle. There should be warnings posted at hotel to not feed fish. And there shoul be consequences for anyone that does. Besides these two problems our stay was very enjoyable.


    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
    Dear Guest; We would like to thank you for the positive comments you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. We hope you soon! The management

    DEĞERLENDIRME

    Round Indicators

    • eylül 19 2019
    • Çift

    Garret W

    “Excellent Resort”


    The buffet at la hacienda has excessive service! The staff was amazing and attentive specially Yaibet Martinez every morning the breakfast was very friendly and professional. The resort is a beautiful place and your beach amazing.


    Gerente HBarcelo-Maya-Palace - Barcelo Maya Palace, bu yorumu yanıtladı
    Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    Kapat 

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