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Occidental Lanzarote Playa

Avda. del Mar S/N   35508 Costa Teguise , Lanzarote   España  


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13 km Arrecife-Lanzarote

0 m Cala del Ancla plajında

4,5 km Costa Teguise

4 km Costa Teguise Golf Club

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Occidental Lanzarote Playa

4.0/5 Round Indicators
| 2776 Görüşler

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    Rebecca T Leicester, İngiltere. 06/17/2018 Aile

    “Disappointing ”

    Bit late getting round to this review.... we went for a week end of March. 2 adults and 2 kids (5 and 10 months) Check in was ok and smooth. The reception / lobby is lovely. There is a small shop selling basics but over the road there are shops with a full range of choice which we went over too. Room was clean. All in one room with 2 massive beds ( very comfy) small bed for the 5 year old and a cot in the middle of the beds as well. Kettle and tea had coffee facilities in room. Lots of storage in room. We were overlooking the pool and the balcony had a good amount of space. Location of hotel is not that far from hotel so transfer short which is good. There is a kids club which was popular and my daughter went a couple of times. Small playground as well. They have a small kids pool.... not heated! Way too cold. The main pool is split in 2. One side cold! The other side luke warm. Be careful though as when you go down the steps it just drops off so took us by surprise and if your not overly confident in the water take your time. It’s a very very deep pool only one bit I could stand up in. It was so windy and too much for us. Was speaking to a family who had been to Lanzarote before and stayed somewhere else but said it was not that windy there. Really put us off. Bar pool side is always queuing as if you want beer etc you have to queue. Soft drinks self serve. Had food as well from 1230 ( main restaurant is 1). Burgers and salad and chips etc. Food was not good and we were really disappointed. Personal choice but I am not a fussy eater and some meal times I struggled. Eat pizza , chips etc and some weird combinations! I would not return to this hotel sadly.

    Director de Relaciones Públicas lanzaroteplayaguest - Occidental Lanzarote Playa, bu yorumu yanıtladı
     Dear customer, Thank you so much for choosing our hotel for your holidays. We are very sad to read that your stay was not as pleasant as it should have been and we would like to apologize for the inconvenient you encountered while staying in our resort. We will definitely analyze your remarks and discuss it with our executive committee. We will do our best to correct theses mistakes immediately. We hope to welcome you and your family in the future to offer you an amazing holiday as expected. Kind regards, Nancy Steinert Guest Experience Manager

    Round Indicators
    Daniel M Chichester, İngiltere. 06/17/2018 Arkadaş kaçamakları

    “Poor Hotel”

    Stayed at the hotel for 6 nights and was incredibly disappointed for a 4 star. The check in was slow and wasn’t welcoming. The rooms were a decent size but you had to pay €3 a day and deposit €10 to use the safe. The food selection was shockingly poor and wasn’t one bit appetising and the dining area had a feeling of a school cafeteria, the staff in the dining area did not seem interested in their jobs and would appear to deliberately ignore empty plates and dirty tables, there was also a few members of staff who I found incredibly rude. The evening entertainment wasn’t great and was quite repetitive and echoed through the whole hotel, there was only a certain amount of times i could stand listening to an out of tune version of Sweet Caroline. Overall the stay was a disappointment and I would not recommend this place to anyone.

    Director de Relaciones Públicas lanzaroteplayaguest - Occidental Lanzarote Playa, bu yorumu yanıtladı
     Dear customer, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind regards, Nancy Steinert Guest Experience Manager

    Round Indicators
    Marie P 06/16/2018 Çift

    “Amazing holiday”

    This hotel is amazing, it’s in a excellent location. As soon as we arrived the receptionist was very helpful and friendly (blonde lady). Our room was very clean and modern. The rooms are cleaned everyday and towels changed everyday. There are various bars inside and outside. The food was very good with lots of variety. There’s a grill bit with different meat/fish which is cooked in front of you. Right opposite the hotel there are souvenir shops, small supermarket and a excersion shop. There was a free bus to take you down in to the town but taxis are around 3-4 Euro’s In the day. The town is lovely full of very nice places to eat, shops and bars. The beach is amazing it’s 4 euros each for a sun lounger for all day. The weather wasn’t that great, it was very cloudy in the mornings but became very hot In the afternoons. Overall we had a fantastic holiday.

    Director de Relaciones Públicas lanzaroteplayaguest - Occidental Lanzarote Playa, bu yorumu yanıtladı
     Dear customer, Greetings from Occidental Lanzarote Playa! Thank you very much for your lovely review, by the sounds of it you had a great time! We are happy to read that you enjoyed the resort and our service. We hope you will give us another opportunity to welcome you in the future again! Kind regards, Nancy Steinert Guest Experience Manager

    Round Indicators
    michelle0303 Devon, İngiltere. 06/16/2018 Çift

    “good hotel and value for money”

    located on the edge of town, very quiet, weather not as nice as expected but that allowed a nice 20 minute stroll into town along promenade every morning then the sun would come out in the afternoon. Food quality good/hot but more variety needed. Hotel very clean along with rooms and pool area. Hotel is a good 4 star and value for money.

    Director de Relaciones Públicas lanzaroteplayaguest - Occidental Lanzarote Playa, bu yorumu yanıtladı
     Dear customer, Thank you very much for taking the time to leave this review since we will use all the information to improve our Hotel. It has been a pleasure to have you among us and we hope to see you again at Occidental Lanzarote Playa! Sincerely, Nancy Steinert Guest Experience Manager

    Round Indicators
    17young South coast. 06/16/2018 Arkadaş kaçamakları

    “Brilliant holiday”

    We went with our friends to the occidental (us a couple and they were a family of 4). Rooms had everything you need, family room had huge queen size bed, kids had fold up double in lounge area with separate single. Tea & coffee, bath/shower & a good sized balcony overlooking sea, pool & land. Our room over looked the pool and was quite spacious, very comfy beds, tv, hairdryer, his/her sinks, fridge (no tea & coffe though). X5 pools, 1 large pool which was heated, the rest were not, lots of sun beds, pool bar, lots of entertainment. The complex has paddle tennis, tennis, football court, mini golf, basketball court, squash courts and gym/fitness to in sauna etc. Entertainment was great both day time with kids and adults and also evening with kids disco and singing/magic shows etc every night. The food...lots of variety and freshly cooked meats with all you can eat buffet style (all inc) so much food!!! Snack bar was clean & covered with good variety every day. All in all, we couldn’t fault the hotel apart from the beach is not sandy outside so dont think you and stroll straight into the sand beach. It’s a 5 min taxi journey. Brilliant stay for couples and families

    Director de Relaciones Públicas lanzaroteplayaguest - Occidental Lanzarote Playa, bu yorumu yanıtladı
     Dear customer, Thank you so much for your enthusiastic comments on the TripAdvisor’s site and for sharing with us your feedback after spending your holidays at the Occidental Lanzarote Playa. We are so glad to see that you have enjoyed our facilities as well as the friendliness of our employees. It is always a pleasure to receive such encouraging comments and this will be for us one more reason to continue working hard and improve the operation and facilities of the hotel day by day. Warmest regards from Lanzarote. Kind regards, Nancy Steinert Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 17 2018
    • Leicester, İngiltere
    • Aile

    Rebecca T

    “Disappointing ”


    Bit late getting round to this review.... we went for a week end of March. 2 adults and 2 kids (5 and 10 months) Check in was ok and smooth. The reception / lobby is lovely. There is a small shop selling basics but over the road there are shops with a full range of choice which we went over too. Room was clean. All in one room with 2 massive beds ( very comfy) small bed for the 5 year old and a cot in the middle of the beds as well. Kettle and tea had coffee facilities in room. Lots of storage in room. We were overlooking the pool and the balcony had a good amount of space. Location of hotel is not that far from hotel so transfer short which is good. There is a kids club which was popular and my daughter went a couple of times. Small playground as well. They have a small kids pool.... not heated! Way too cold. The main pool is split in 2. One side cold! The other side luke warm. Be careful though as when you go down the steps it just drops off so took us by surprise and if your not overly confident in the water take your time. It’s a very very deep pool only one bit I could stand up in. It was so windy and too much for us. Was speaking to a family who had been to Lanzarote before and stayed somewhere else but said it was not that windy there. Really put us off. Bar pool side is always queuing as if you want beer etc you have to queue. Soft drinks self serve. Had food as well from 1230 ( main restaurant is 1). Burgers and salad and chips etc. Food was not good and we were really disappointed. Personal choice but I am not a fussy eater and some meal times I struggled. Eat pizza , chips etc and some weird combinations! I would not return to this hotel sadly.


    Director de Relaciones Públicas lanzaroteplayaguest - Occidental Lanzarote Playa, bu yorumu yanıtladı
    Dear customer, Thank you so much for choosing our hotel for your holidays. We are very sad to read that your stay was not as pleasant as it should have been and we would like to apologize for the inconvenient you encountered while staying in our resort. We will definitely analyze your remarks and discuss it with our executive committee. We will do our best to correct theses mistakes immediately. We hope to welcome you and your family in the future to offer you an amazing holiday as expected. Kind regards, Nancy Steinert Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 17 2018
    • Chichester, İngiltere
    • Arkadaş kaçamakları

    Daniel M

    “Poor Hotel”


    Stayed at the hotel for 6 nights and was incredibly disappointed for a 4 star. The check in was slow and wasn’t welcoming. The rooms were a decent size but you had to pay €3 a day and deposit €10 to use the safe. The food selection was shockingly poor and wasn’t one bit appetising and the dining area had a feeling of a school cafeteria, the staff in the dining area did not seem interested in their jobs and would appear to deliberately ignore empty plates and dirty tables, there was also a few members of staff who I found incredibly rude. The evening entertainment wasn’t great and was quite repetitive and echoed through the whole hotel, there was only a certain amount of times i could stand listening to an out of tune version of Sweet Caroline. Overall the stay was a disappointment and I would not recommend this place to anyone.


    Director de Relaciones Públicas lanzaroteplayaguest - Occidental Lanzarote Playa, bu yorumu yanıtladı
    Dear customer, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind regards, Nancy Steinert Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 16 2018
    • Çift

    Marie P

    “Amazing holiday”


    This hotel is amazing, it’s in a excellent location. As soon as we arrived the receptionist was very helpful and friendly (blonde lady). Our room was very clean and modern. The rooms are cleaned everyday and towels changed everyday. There are various bars inside and outside. The food was very good with lots of variety. There’s a grill bit with different meat/fish which is cooked in front of you. Right opposite the hotel there are souvenir shops, small supermarket and a excersion shop. There was a free bus to take you down in to the town but taxis are around 3-4 Euro’s In the day. The town is lovely full of very nice places to eat, shops and bars. The beach is amazing it’s 4 euros each for a sun lounger for all day. The weather wasn’t that great, it was very cloudy in the mornings but became very hot In the afternoons. Overall we had a fantastic holiday.


    Director de Relaciones Públicas lanzaroteplayaguest - Occidental Lanzarote Playa, bu yorumu yanıtladı
    Dear customer, Greetings from Occidental Lanzarote Playa! Thank you very much for your lovely review, by the sounds of it you had a great time! We are happy to read that you enjoyed the resort and our service. We hope you will give us another opportunity to welcome you in the future again! Kind regards, Nancy Steinert Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 16 2018
    • Devon, İngiltere
    • Çift

    michelle0303

    “good hotel and value for money”


    located on the edge of town, very quiet, weather not as nice as expected but that allowed a nice 20 minute stroll into town along promenade every morning then the sun would come out in the afternoon. Food quality good/hot but more variety needed. Hotel very clean along with rooms and pool area. Hotel is a good 4 star and value for money.


    Director de Relaciones Públicas lanzaroteplayaguest - Occidental Lanzarote Playa, bu yorumu yanıtladı
    Dear customer, Thank you very much for taking the time to leave this review since we will use all the information to improve our Hotel. It has been a pleasure to have you among us and we hope to see you again at Occidental Lanzarote Playa! Sincerely, Nancy Steinert Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • haziran 16 2018
    • South coast
    • Arkadaş kaçamakları

    17young

    “Brilliant holiday”


    We went with our friends to the occidental (us a couple and they were a family of 4). Rooms had everything you need, family room had huge queen size bed, kids had fold up double in lounge area with separate single. Tea & coffee, bath/shower & a good sized balcony overlooking sea, pool & land. Our room over looked the pool and was quite spacious, very comfy beds, tv, hairdryer, his/her sinks, fridge (no tea & coffe though). X5 pools, 1 large pool which was heated, the rest were not, lots of sun beds, pool bar, lots of entertainment. The complex has paddle tennis, tennis, football court, mini golf, basketball court, squash courts and gym/fitness to in sauna etc. Entertainment was great both day time with kids and adults and also evening with kids disco and singing/magic shows etc every night. The food...lots of variety and freshly cooked meats with all you can eat buffet style (all inc) so much food!!! Snack bar was clean & covered with good variety every day. All in all, we couldn’t fault the hotel apart from the beach is not sandy outside so dont think you and stroll straight into the sand beach. It’s a 5 min taxi journey. Brilliant stay for couples and families


    Director de Relaciones Públicas lanzaroteplayaguest - Occidental Lanzarote Playa, bu yorumu yanıtladı
    Dear customer, Thank you so much for your enthusiastic comments on the TripAdvisor’s site and for sharing with us your feedback after spending your holidays at the Occidental Lanzarote Playa. We are so glad to see that you have enjoyed our facilities as well as the friendliness of our employees. It is always a pleasure to receive such encouraging comments and this will be for us one more reason to continue working hard and improve the operation and facilities of the hotel day by day. Warmest regards from Lanzarote. Kind regards, Nancy Steinert Guest Experience Manager

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