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Occidental Grand Cozumel Resort Hotel Pool
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Harita ve konum

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Places of Interest

19,8 km Cozumel Uluslararası Havalimanı

300 m Plaj

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Occidental Cozumel

4.0/5 Round Indicators
| 6330 Görüşler

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Mükemmel

39% Complete

2483

Çok iyi

32% Complete

2056

Normal

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983

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7% Complete

484

Çok kötü

5% Complete

324

Filtreleme kriteri

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    Round Indicators
    Tourist09178747516 06/14/2019 Aile

    “Our First Family Vacation to Cozumel”

    The hotel is surrounded by beautiful, natural jungle habitat. You will get to be up-close with the wildlife (iguanas and coati). The hotel is away from the hustle and bustle of the town. The Occidental staff are friendly and hardworking. This hotel is within close proximity to the large coral reefs. The food is okay. There are not huge buffets with lots of different choices. Also, there is very little air flow (basically no AC) in the main eating area.

    Gerente GabrielaGaeta - Occidental Cozumel, bu yorumu yanıtladı
     Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    Round Indicators
    Navigate17916718797 Fort Worth, Teksas. 06/14/2019 Arkadaş kaçamakları

    “Incredible vacation spot! Excellent service!”

    The property is incredibly maintained and beautiful. The activities during the day and the evening entertainment were nice, competitive, and fun. The waitstaff for breakfast and lunch were personable and professional - especially Crystal and Gabriella. But the real prize goes to Raina - best beach bartender ever!! She was always quick, had a great memory, got us to try new things, and always pleased! She is a wonderful asset to this resort!!

    Gerente GabrielaGaeta - Occidental Cozumel, bu yorumu yanıtladı
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    Flyer21225817693 06/13/2019 Arkadaş kaçamakları

    “Baywatch Squad 6!”

    We had a great time on this trip! Went with a group of friends and had the best time. Millie, Francisco, Victor, Jesus, and Ernesto really made our vacation above and beyond. We played water polo, water volleyball, and beach volleyball every day and got super competitive and they played into it! We also met lots of fun people at the resort and the service was great even when we were out until 2am. We went on the resort private Jeep tour excursion and were disappointed by the lack of control we had over planning it so we would recommend the snorkeling tour not the Jeep tour. But you can plan your own Jeep tour without the guide service which we would also recommend. Overall, fantastic trip with great people!!

    Gerente GabrielaGaeta - Occidental Cozumel, bu yorumu yanıtladı
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for this very kind review of our hotel and we look forward to serving you again in the future.

    Round Indicators
    agfraser92 Köln, Almanya. 06/13/2019 Aile

    “Family/friend vacation”

    My friend and I wrapped this girls trip into a family vacation. There were a total of twelve of us. We were all in the same Hacienda (18) which was really nice. Clean beautiful rooms located near the relaxation/ adults only pool. We enjoyed our balconies every morning with cool breezes and a cup or two of coffee. Our rooms were cleaned and restocked everyday by great staff. Everyone at the resort was super friendly and welcoming. We were not bothered by any sales pitches during our stay. The grounds were immaculate and the critters, not a bother. Buffet breakfast, lunch, and dinner had a great variety,but all buffets become boring after a few days. We were told that we could only make one reservation for 12 and that was for the seafood restaurant. So we preceded to make others and divide up. Our first dinner was Mediterranean (not impressed). Second was the seafood restaurant where we were given a set menu that had 2 choices chicken or a seafood mix. Still not impressed and starting to see a trend. After complaining about the set menu, the next dinner was Mexican. We were seated as 12 and ordered from the menu. Now, I have come to the conclusion that food for the restaurants are coming from the same kitchen that produces food for the buffets. The restaurants just add a different sauce and call it something else. Not bad food just nothing different. Pools were nice. Lots of activities in and out of the water. Great staff to get you engaged but not bothersome if you chose to just watch. It was a little disappointing that the resort has nothing around the pool / beach area in the evening for entertainment. It would have been nice for the dinner buffet to be in the beach buffet area with an open bar for a sunset view and sundowner drink

    Gerente GabrielaGaeta - Occidental Cozumel, bu yorumu yanıtladı
     Dear agfraser92, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all palates, nevertheless there is a wide spice station in our buffet for our guests to help themselves and season their dishes to their liking. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

    Round Indicators
    LauraAnn1101 06/11/2019 Aile

    “Hassel free vacation with something for the whole family”

    This is exactly what we were looking for. I came with my parents, my sister and brother in law, and their 2 year old. We were all able to find separate activities that suited our interests and needs, yet be together as a family easily. For example, my mom liked her quiet walks on the beach, my dad liked the good food, I liked fun and a night life, and my sister felt comfortable being able to bring her two year old in the ocean with the clear water (seaweed free). First of all, the place is beautiful. There are very friendly workers there who stay out of the way, but work diligently to keep the place immaculate. I read some other reviews, and we were not overly pushed into buying something. I was prepared that a lot of resorts do that, not just this one, so we were ready to say no politely. I thought that the food at the restaurants (ones that needed dinner reservations) was great. They made special meals that my nephew could eat. My family liked the buffets (I'll be honest, I preferred the restaurants but we couldn't go to them every night). We even went deep sea fishing and brought back mahi mahi that the chef cooked for us for dinner! I loved seeing the coatis, iguanas, and other fascinating lizards. Our rooms were pretty, and I particularly loved the bathroom and overhead shower. We were also very impressed with the activities available at the resort -- kayaking, snorkeling, shows each night, etc. We really liked Francisco, the activities director. He was good at rounding people up for fun activities throughout the day, but not bothering people who didn't want to join. Participating in the activities was how I met others on the trip to hang out with. My family usually went to bed after dinner, and it was very quiet for them. I would go to the shows and discotheque. Overall my whole family was extremely impressed and we are already talking about going back.

    Gerente GabrielaGaeta - Occidental Cozumel, bu yorumu yanıtladı
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Please do not hesitate to contact me for any future assistance, Gabriela Gaeta GuestExperience Manager cozumel.guestexpérience@occidentalhotels.com

    DEĞERLENDIRME

    Round Indicators

    • haziran 14 2019
    • Aile

    Tourist09178747516

    “Our First Family Vacation to Cozumel”


    The hotel is surrounded by beautiful, natural jungle habitat. You will get to be up-close with the wildlife (iguanas and coati). The hotel is away from the hustle and bustle of the town. The Occidental staff are friendly and hardworking. This hotel is within close proximity to the large coral reefs. The food is okay. There are not huge buffets with lots of different choices. Also, there is very little air flow (basically no AC) in the main eating area.


    Gerente GabrielaGaeta - Occidental Cozumel, bu yorumu yanıtladı
    Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    DEĞERLENDIRME

    Round Indicators

    • haziran 14 2019
    • Fort Worth, Teksas
    • Arkadaş kaçamakları

    Navigate17916718797

    “Incredible vacation spot! Excellent service!”


    The property is incredibly maintained and beautiful. The activities during the day and the evening entertainment were nice, competitive, and fun. The waitstaff for breakfast and lunch were personable and professional - especially Crystal and Gabriella. But the real prize goes to Raina - best beach bartender ever!! She was always quick, had a great memory, got us to try new things, and always pleased! She is a wonderful asset to this resort!!


    Gerente GabrielaGaeta - Occidental Cozumel, bu yorumu yanıtladı
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    DEĞERLENDIRME

    Round Indicators

    • haziran 13 2019
    • Arkadaş kaçamakları

    Flyer21225817693

    “Baywatch Squad 6!”


    We had a great time on this trip! Went with a group of friends and had the best time. Millie, Francisco, Victor, Jesus, and Ernesto really made our vacation above and beyond. We played water polo, water volleyball, and beach volleyball every day and got super competitive and they played into it! We also met lots of fun people at the resort and the service was great even when we were out until 2am. We went on the resort private Jeep tour excursion and were disappointed by the lack of control we had over planning it so we would recommend the snorkeling tour not the Jeep tour. But you can plan your own Jeep tour without the guide service which we would also recommend. Overall, fantastic trip with great people!!


    Gerente GabrielaGaeta - Occidental Cozumel, bu yorumu yanıtladı
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for this very kind review of our hotel and we look forward to serving you again in the future.

    DEĞERLENDIRME

    Round Indicators

    • haziran 13 2019
    • Köln, Almanya
    • Aile

    agfraser92

    “Family/friend vacation”


    My friend and I wrapped this girls trip into a family vacation. There were a total of twelve of us. We were all in the same Hacienda (18) which was really nice. Clean beautiful rooms located near the relaxation/ adults only pool. We enjoyed our balconies every morning with cool breezes and a cup or two of coffee. Our rooms were cleaned and restocked everyday by great staff. Everyone at the resort was super friendly and welcoming. We were not bothered by any sales pitches during our stay. The grounds were immaculate and the critters, not a bother. Buffet breakfast, lunch, and dinner had a great variety,but all buffets become boring after a few days. We were told that we could only make one reservation for 12 and that was for the seafood restaurant. So we preceded to make others and divide up. Our first dinner was Mediterranean (not impressed). Second was the seafood restaurant where we were given a set menu that had 2 choices chicken or a seafood mix. Still not impressed and starting to see a trend. After complaining about the set menu, the next dinner was Mexican. We were seated as 12 and ordered from the menu. Now, I have come to the conclusion that food for the restaurants are coming from the same kitchen that produces food for the buffets. The restaurants just add a different sauce and call it something else. Not bad food just nothing different. Pools were nice. Lots of activities in and out of the water. Great staff to get you engaged but not bothersome if you chose to just watch. It was a little disappointing that the resort has nothing around the pool / beach area in the evening for entertainment. It would have been nice for the dinner buffet to be in the beach buffet area with an open bar for a sunset view and sundowner drink


    Gerente GabrielaGaeta - Occidental Cozumel, bu yorumu yanıtladı
    Dear agfraser92, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all palates, nevertheless there is a wide spice station in our buffet for our guests to help themselves and season their dishes to their liking. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

    DEĞERLENDIRME

    Round Indicators

    • haziran 11 2019
    • Aile

    LauraAnn1101

    “Hassel free vacation with something for the whole family”


    This is exactly what we were looking for. I came with my parents, my sister and brother in law, and their 2 year old. We were all able to find separate activities that suited our interests and needs, yet be together as a family easily. For example, my mom liked her quiet walks on the beach, my dad liked the good food, I liked fun and a night life, and my sister felt comfortable being able to bring her two year old in the ocean with the clear water (seaweed free). First of all, the place is beautiful. There are very friendly workers there who stay out of the way, but work diligently to keep the place immaculate. I read some other reviews, and we were not overly pushed into buying something. I was prepared that a lot of resorts do that, not just this one, so we were ready to say no politely. I thought that the food at the restaurants (ones that needed dinner reservations) was great. They made special meals that my nephew could eat. My family liked the buffets (I'll be honest, I preferred the restaurants but we couldn't go to them every night). We even went deep sea fishing and brought back mahi mahi that the chef cooked for us for dinner! I loved seeing the coatis, iguanas, and other fascinating lizards. Our rooms were pretty, and I particularly loved the bathroom and overhead shower. We were also very impressed with the activities available at the resort -- kayaking, snorkeling, shows each night, etc. We really liked Francisco, the activities director. He was good at rounding people up for fun activities throughout the day, but not bothering people who didn't want to join. Participating in the activities was how I met others on the trip to hang out with. My family usually went to bed after dinner, and it was very quiet for them. I would go to the shows and discotheque. Overall my whole family was extremely impressed and we are already talking about going back.


    Gerente GabrielaGaeta - Occidental Cozumel, bu yorumu yanıtladı
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Please do not hesitate to contact me for any future assistance, Gabriela Gaeta GuestExperience Manager cozumel.guestexpérience@occidentalhotels.com

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