Hotel Beach Views  Occidental Grand Xcaret Resort
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı 

3 km Carmen Plajı

41 km Xel há

Yalnızca birkaç adım ötede Xcaret Park

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14961 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


GEZGINLERIN PUANLAMASI

Mükemmel

46% Complete

6896

Çok iyi

31% Complete

4704

Normal

12% Complete

1848

Kötü

5% Complete

853

Çok kötü

4% Complete

660

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Ilikemyholiday 07/18/2018 Çift

    “Relaxing holiday ”

    We stayed in the first two weeks in June, The hotel and grounds are beautiful and seeing the monkey’s on your balcony is something else !! We experience bad rain and storms for 6 days but we made the most of xcaret Park, worth getting the unlimited tickets that’s offered at the front desk. The food was good, we never went hungry and always plenty of choice. We visited the steak, oriental, Mexican and Italian restaurant all fantastic food and good service. We have stayed in Mexico before in a 5 diamond hotel and I couldn’t say there was any difference in service, or standards. The only thing that I’ve knocked a star off for was, if we left a tip for the cleaner we had the fridge re stocked, coffee and snack, clean towels etc ... but if we had no change to leave a tip we had dirty towels re folded, and no coffee or snacks! Also pool service was hit and miss, if there was Mexican or Americans around you, they would go to them but bypass the English. The rooms where great, the bed was so comfortable, and plenty of storage space and great to have an umbrella in your room, as when it rains, the heavens do open up! It’s the first all inclusive holiday I have had where you have to pay for the internet, I paid and it didn’t work. But it wasn’t such a bad thing to close yourself off from the world for two weeks! Top tip pack great mosquito spray they eat you alive !! Overall we had a lovely two week stay, would we go back ???? Maybe not but only because I’ve done my holidays to Mexico now ! Not because the hotel had any faults. Thank you for a great holiday :0)
    Round Indicators
    lizgonzalez1974 Bay Shore, New York. 07/18/2018 Aile

    “FAMILY VACATION”

    Great family vacation, staff was very friendly and accommodating. Love seeing the monkeys, lizards and deer roaming around the hotel. The beach was beautiful. lots of walking but all worth it for the view.
    Round Indicators
    jnc3md Philadelphia, Pennsylvania. 07/18/2018 Aile

    “HOTEL RESORT REVIEW”

    This was a great stay for a large family reunion. There was enough to do for everyone, from the youngest, age 2, to the oldest, age 78. Everybody had a great time, the food was excellent and plentiful, the 24/7 open bar was fantastic for the old folks and service was without flaw.

    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    Round Indicators
    Niamh M 07/17/2018 Çift

    “I would not recommend this hotel”

    Well we are just back from 10 nights in this resort. Let me start by saying it is a beautiful resort and we had a lovely time. Would I recommend this resort to family or friends? No. Myself and my partner are very well travelled and we were both looking forward to coming here on our first Mexican vacation. Bedroom- We stayed in block 18 and felt the rooms were poor. The beds are tiny but comfortable. We felt the mini bar lacked quantity and we thought the room was small. On the plus side the shower and hair dryer were good. Food- we did not like any of the restaurants apart from the buffet. We thought the buffet was fabulous, food was amazing and great choice. The restaurants upstairs we found the hygiene level to be very poor and the food we were presented was one of the worst meals we have ever had. The three big things why we wouldn’t recommend this resort to anyone are the WiFi, staff and prices. We spent 80 dollars getting the WiFi which we didn’t mind as long as it worked. The first four days it worked perfectly. By the fifth day it was very poor and did not work for us we found the staff not helpful about this and had we have got an apology we wouldn’t have minded as bad. My advice would be not to spend the 80 dollars because it does not work and is a waste of money. Staff- we found the staff not friendly, we felt it was a hassle if they were asked to do something. When they were friendly it was very over the top and fake all for their tips. The exchange rate in the shops in this resort changed all the time which I felt was terrible. From pesos to dollar they would make up their own price just to profit for themselves even though we were told 200 pesos is 10 dollars. We bought a packet of crisps and m and ms and were told it was 140 Pesos but when I asked the price in dollars the guy in the shop tried to charge me 22 dollars! Ridiculous!! He was so arrogant and rude. Also the price from the resort to 5th Avenue changed each time!!! We found the alcohol in the hotel to be completely watered down also. Even though a lot of things disappointed us we did have a lovely time and the place itself is lovely but the staff need to work on their manners.

    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    Round Indicators
    myohre Scottsdale, Arizona. 07/17/2018 Aile

    “This is a 3 star resort not 4.”

    This place needs a major overhaul paint was coming off the buildings, there are missing tiles in the pools, they run out of towels for the pool everyday, the Wi-Fi is horrible. The best thing about it is how close it is to the park. The beach is really small and once again not enough chairs at the beach. I would not recommend this to my friends.

    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • temmuz 18 2018
    • Çift

    Ilikemyholiday

    “Relaxing holiday ”


    We stayed in the first two weeks in June, The hotel and grounds are beautiful and seeing the monkey’s on your balcony is something else !! We experience bad rain and storms for 6 days but we made the most of xcaret Park, worth getting the unlimited tickets that’s offered at the front desk. The food was good, we never went hungry and always plenty of choice. We visited the steak, oriental, Mexican and Italian restaurant all fantastic food and good service. We have stayed in Mexico before in a 5 diamond hotel and I couldn’t say there was any difference in service, or standards. The only thing that I’ve knocked a star off for was, if we left a tip for the cleaner we had the fridge re stocked, coffee and snack, clean towels etc ... but if we had no change to leave a tip we had dirty towels re folded, and no coffee or snacks! Also pool service was hit and miss, if there was Mexican or Americans around you, they would go to them but bypass the English. The rooms where great, the bed was so comfortable, and plenty of storage space and great to have an umbrella in your room, as when it rains, the heavens do open up! It’s the first all inclusive holiday I have had where you have to pay for the internet, I paid and it didn’t work. But it wasn’t such a bad thing to close yourself off from the world for two weeks! Top tip pack great mosquito spray they eat you alive !! Overall we had a lovely two week stay, would we go back ???? Maybe not but only because I’ve done my holidays to Mexico now ! Not because the hotel had any faults. Thank you for a great holiday :0)


    DEĞERLENDIRME

    Round Indicators

    • temmuz 18 2018
    • Bay Shore, New York
    • Aile

    lizgonzalez1974

    “FAMILY VACATION”


    Great family vacation, staff was very friendly and accommodating. Love seeing the monkeys, lizards and deer roaming around the hotel. The beach was beautiful. lots of walking but all worth it for the view.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 18 2018
    • Philadelphia, Pennsylvania
    • Aile

    jnc3md

    “HOTEL RESORT REVIEW”


    This was a great stay for a large family reunion. There was enough to do for everyone, from the youngest, age 2, to the oldest, age 78. Everybody had a great time, the food was excellent and plentiful, the 24/7 open bar was fantastic for the old folks and service was without flaw.


    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    DEĞERLENDIRME

    Round Indicators

    • temmuz 17 2018
    • Çift

    Niamh M

    “I would not recommend this hotel”


    Well we are just back from 10 nights in this resort. Let me start by saying it is a beautiful resort and we had a lovely time. Would I recommend this resort to family or friends? No. Myself and my partner are very well travelled and we were both looking forward to coming here on our first Mexican vacation. Bedroom- We stayed in block 18 and felt the rooms were poor. The beds are tiny but comfortable. We felt the mini bar lacked quantity and we thought the room was small. On the plus side the shower and hair dryer were good. Food- we did not like any of the restaurants apart from the buffet. We thought the buffet was fabulous, food was amazing and great choice. The restaurants upstairs we found the hygiene level to be very poor and the food we were presented was one of the worst meals we have ever had. The three big things why we wouldn’t recommend this resort to anyone are the WiFi, staff and prices. We spent 80 dollars getting the WiFi which we didn’t mind as long as it worked. The first four days it worked perfectly. By the fifth day it was very poor and did not work for us we found the staff not helpful about this and had we have got an apology we wouldn’t have minded as bad. My advice would be not to spend the 80 dollars because it does not work and is a waste of money. Staff- we found the staff not friendly, we felt it was a hassle if they were asked to do something. When they were friendly it was very over the top and fake all for their tips. The exchange rate in the shops in this resort changed all the time which I felt was terrible. From pesos to dollar they would make up their own price just to profit for themselves even though we were told 200 pesos is 10 dollars. We bought a packet of crisps and m and ms and were told it was 140 Pesos but when I asked the price in dollars the guy in the shop tried to charge me 22 dollars! Ridiculous!! He was so arrogant and rude. Also the price from the resort to 5th Avenue changed each time!!! We found the alcohol in the hotel to be completely watered down also. Even though a lot of things disappointed us we did have a lovely time and the place itself is lovely but the staff need to work on their manners.


    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    DEĞERLENDIRME

    Round Indicators

    • temmuz 17 2018
    • Scottsdale, Arizona
    • Aile

    myohre

    “This is a 3 star resort not 4.”


    This place needs a major overhaul paint was coming off the buildings, there are missing tiles in the pools, they run out of towels for the pool everyday, the Wi-Fi is horrible. The best thing about it is how close it is to the park. The beach is really small and once again not enough chairs at the beach. I would not recommend this to my friends.


    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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