Aerial View of Barceló Hotel Punta Cana

Occidental Caribe

Texto: 9076 Denize sıfır konumdaki bu her şey dahil resort, ailecek harika vakit geçirmeniz için muhteşem havuzlara ve bahçelere sahip. Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana
+1 809 476 7777 +1 809 412 2288
Occidental Caribe Texto: 9076 4 out of 5 based on 9272 ratings. 9272 user reviews.
Occidental Caribe reviewed by Smurphy10 on . Perfect Holiday Please do not be put of by any negative reviews you may see below. I have just returned from a two week stay at this resort with my boyfriend - it was amazing. The beach is magnificent, the pools are... Rating: 4
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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda 23301 Punta Cana La Altagracia. República Dominicana  


Places of Interest

28,4 km Punta Cana Uluslararası Havalimanı

14,3 km Macao Plajı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Caribe

4.0/5 Round Indicators
| 9273 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

40% Complete

3711

Çok iyi

27% Complete

2579

Normal

15% Complete

1399

Kötü

8% Complete

821

Çok kötü

8% Complete

763

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Smurphy10 09/16/2017 Çiftler

    “Perfect Holiday”

    Please do not be put of by any negative reviews you may see below. I have just returned from a two week stay at this resort with my boyfriend - it was amazing. The beach is magnificent, the pools are refreshing, the staff are superior and the over all experience in a place such as this was memorable. Yes on arrival we did agree reception was a little dis-organised and slow but we where on holiday so we did not let this bother us at all. The only negative for the whole holiday was the reception - nothing to do with the staff at all, but the whole process lacked information. We where not informed of the hotel layout or services, such as dining (including bookings), entertainment and a very helpful guest service team. Just and FYI guest services is where you make your dinner reservations. Otherwise at the main bar there is a large information board and entertainment board - illustrating the events and location of all actives each day. Some activities are a must do - Mr Chocolate on aqua aerobics is hilarious. Excursions are very popular and I would highly recommend Soana Island and Sant. Domingo Tour for beauty and culture. For a little more thrilling excursions try Monkey land and adventure buggies. There are so many helpful staff members to arrange any and all excursions for you in the hotel. Spoilt for choice with drinks and food. The bar offers a different 'Cocktail of the day' every day and you are never waiting long to be served. Compliments to Yesica Rodivec Santiago Ogando and Raphel who always made time for us and welcomed us with a smile. There is plenty of choice for food whether you enjoy one of the many buffets or one of the beautiful restaurants. We had the pleasure of trying each restaurant at least twice during our stay. While our favorites where the Japanese and French, I must compliment the staff in the Italian also. always so full of life. Yes, The rooms could do with some updating (which the hotel appears to be making) but they are clean and cossy. Housekeeping came every day and we never had troubles with towels, toiletries or mini bar stocking. We didn't spend too much time in the room as there was so much to do, so the required updates really where not an issue. Beach and Pools - never a problem getting towels, chairs or shade, if needed. The staff work very hard keeping all areas spotless at all times - so be curious and help out when its your rubbish. Once again I must amend the staff for their pleasant and warm manor throughout. We would most definitely return to this beautiful resort.

    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
     Dear Guest We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Caribe hotel and we thank you for your kind recommendation to TripAdvisor’s readers. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards Manager Occidental Caribe

    Round Indicators
    sherrytm1978 Lynchburg, Virginia. 09/14/2017 Çiftler

    “Occidental Caribe Punta Cana”

    Stayed here from 9/4/17 to 9/9/17.....staff is great! Raphael is awesome bellman and the check took a little bit longer than expected but we were brought beer to make the wait a little easier to deal with. Resort is nice and rooms were fine. No issues during our stay. Internet could be a little better. However, Edwin went out of his way to make our stay more enjoyable from just conversation to making sure we knew where things were located to making awesome drinks. Omar and victor are the best bartenders hands down! Angelo and Yessica made some pretty good drinks too but we only went to their bar one nite! We look forward to returning here again!

    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
     Dear Guest Thank you very much for leaving these wonderful comments on TripAdvisor. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards Manager Occidental Caribe

    Round Indicators
    Maria T 09/14/2017 Aile

    “Durty bathroom and lamps and no toilering”

    We booked 3 run for our family on August 2017. The services with Barcelo.com was great. The price was good. The service from the staft was good except when I complaint more than 4 times for personal cleaning products that the resort was supposted to have in the room. We got on our 3rd dayyyyy!! Our towels were removed and never returned. We complaint via phone and customer service and nobody did anything. The line for check in and check out was ridicules slow. The moisture rust in the bathroom walls were disgusting. The lamps were with a lot of durts. I will never come back and never recommend. I felt like I was there for free. Because nobody cared about my complaints.

    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
     Dear Guest Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Caribe. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Please receive our most sincere apologies for failing to meet your expectations regarding our all-inclusive service. The involved department has been informed about your comments for information and further revision. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Regards Manager Occidental Caribe

    Round Indicators
    Erika M 09/13/2017 Arkadaş kaçamakları

    “Girls Trip”

    My first time in DR. There was pros and cons but I want to say special thanks to the supervisor Amancio Solano super friendly and was always very attentive. Overall we enjoyed the week. Beautiful beach.

    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
     Dear Guest Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Regards Manager

    Round Indicators
    374ath2017 09/13/2017 Aile

    “Summer vacation”

    Great family place to visit, lots of activities for all age groups, friendly staff. Heck in is abit confusing but once you get passed this the fun starts. Don't hesitate to ask for help or for improved service like I needed extra towels and staff was very amenable.

    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
     Dear Guest Firstly we would like to thank you for choosing our Occidental Caribe hotel for your holidays and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to hear. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards Manager Occidental Caribe

    DEĞERLENDIRME

    Round Indicators

    • eylül 16 2017
    • Çiftler

    Smurphy10

    “Perfect Holiday”


    Please do not be put of by any negative reviews you may see below. I have just returned from a two week stay at this resort with my boyfriend - it was amazing. The beach is magnificent, the pools are refreshing, the staff are superior and the over all experience in a place such as this was memorable. Yes on arrival we did agree reception was a little dis-organised and slow but we where on holiday so we did not let this bother us at all. The only negative for the whole holiday was the reception - nothing to do with the staff at all, but the whole process lacked information. We where not informed of the hotel layout or services, such as dining (including bookings), entertainment and a very helpful guest service team. Just and FYI guest services is where you make your dinner reservations. Otherwise at the main bar there is a large information board and entertainment board - illustrating the events and location of all actives each day. Some activities are a must do - Mr Chocolate on aqua aerobics is hilarious. Excursions are very popular and I would highly recommend Soana Island and Sant. Domingo Tour for beauty and culture. For a little more thrilling excursions try Monkey land and adventure buggies. There are so many helpful staff members to arrange any and all excursions for you in the hotel. Spoilt for choice with drinks and food. The bar offers a different 'Cocktail of the day' every day and you are never waiting long to be served. Compliments to Yesica Rodivec Santiago Ogando and Raphel who always made time for us and welcomed us with a smile. There is plenty of choice for food whether you enjoy one of the many buffets or one of the beautiful restaurants. We had the pleasure of trying each restaurant at least twice during our stay. While our favorites where the Japanese and French, I must compliment the staff in the Italian also. always so full of life. Yes, The rooms could do with some updating (which the hotel appears to be making) but they are clean and cossy. Housekeeping came every day and we never had troubles with towels, toiletries or mini bar stocking. We didn't spend too much time in the room as there was so much to do, so the required updates really where not an issue. Beach and Pools - never a problem getting towels, chairs or shade, if needed. The staff work very hard keeping all areas spotless at all times - so be curious and help out when its your rubbish. Once again I must amend the staff for their pleasant and warm manor throughout. We would most definitely return to this beautiful resort.


    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
    Dear Guest We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Caribe hotel and we thank you for your kind recommendation to TripAdvisor’s readers. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards Manager Occidental Caribe

    DEĞERLENDIRME

    Round Indicators

    • eylül 14 2017
    • Lynchburg, Virginia
    • Çiftler

    sherrytm1978

    “Occidental Caribe Punta Cana”


    Stayed here from 9/4/17 to 9/9/17.....staff is great! Raphael is awesome bellman and the check took a little bit longer than expected but we were brought beer to make the wait a little easier to deal with. Resort is nice and rooms were fine. No issues during our stay. Internet could be a little better. However, Edwin went out of his way to make our stay more enjoyable from just conversation to making sure we knew where things were located to making awesome drinks. Omar and victor are the best bartenders hands down! Angelo and Yessica made some pretty good drinks too but we only went to their bar one nite! We look forward to returning here again!


    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
    Dear Guest Thank you very much for leaving these wonderful comments on TripAdvisor. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards Manager Occidental Caribe

    DEĞERLENDIRME

    Round Indicators

    • eylül 14 2017
    • Aile

    Maria T

    “Durty bathroom and lamps and no toilering”


    We booked 3 run for our family on August 2017. The services with Barcelo.com was great. The price was good. The service from the staft was good except when I complaint more than 4 times for personal cleaning products that the resort was supposted to have in the room. We got on our 3rd dayyyyy!! Our towels were removed and never returned. We complaint via phone and customer service and nobody did anything. The line for check in and check out was ridicules slow. The moisture rust in the bathroom walls were disgusting. The lamps were with a lot of durts. I will never come back and never recommend. I felt like I was there for free. Because nobody cared about my complaints.


    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
    Dear Guest Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Caribe. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Please receive our most sincere apologies for failing to meet your expectations regarding our all-inclusive service. The involved department has been informed about your comments for information and further revision. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Regards Manager Occidental Caribe

    DEĞERLENDIRME

    Round Indicators

    • eylül 13 2017
    • Arkadaş kaçamakları

    Erika M

    “Girls Trip”


    My first time in DR. There was pros and cons but I want to say special thanks to the supervisor Amancio Solano super friendly and was always very attentive. Overall we enjoyed the week. Beautiful beach.


    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
    Dear Guest Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Regards Manager

    DEĞERLENDIRME

    Round Indicators

    • eylül 13 2017
    • Aile

    374ath2017

    “Summer vacation”


    Great family place to visit, lots of activities for all age groups, friendly staff. Heck in is abit confusing but once you get passed this the fun starts. Don't hesitate to ask for help or for improved service like I needed extra towels and staff was very amenable.


    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
    Dear Guest Firstly we would like to thank you for choosing our Occidental Caribe hotel for your holidays and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to hear. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards Manager Occidental Caribe

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