Hotel Beach  Occidental Grand Punta Cana Resort

Occidental Punta Cana

Texto: 37168 En iyi su sporu ve eğlence seçenekleri, ünlü Mangú diskoteği ile birlikte Punta Cana'nın bu harika resortunda bir araya geliyor. Avda. España, S/N. Playa El Cortecito 23301 Punta Cana La Altagracia. República Dominicana
809 221 8787 809 221 8790
Occidental Punta Cana Texto: 37168 4 out of 5 based on 564 ratings. 564 user reviews.
Occidental Punta Cana reviewed by carole644 on . little disappointed Lets see although the beach is amazing, the place is clean the food was o.k. We where of the fortunate crowd that actually got an upgraded room, which was very nice, our cleaning lady Lucie was the... Rating: 3
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Occidental Punta Cana

Avda. España, S/N. Playa El Cortecito 23301 Punta Cana La Altagracia. República Dominicana  


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24,2 km Punta Cana Uluslararası Havalimanı

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Occidental Punta Cana

4.0/5 Round Indicators
| 751 Görüşler

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    Round Indicators
    Rhonda L Moser River, Canada. 04/21/2017 Arkadaş kaçamakları

    “Bad and good”

    I went with 4 other people, our rooms had no power and no water, bathrooms were not cleaned, some mold in bathroom, toilet not flushed from last occupants. Other peoples clothes in my bed, roof leaked, view was of the septic tank and smell as well. Employees did not want to help you the vendors on the beach were nicer than the staff. Plus side, food and beach were really good, entertainment was awesome and once in new room it was alot better. Do not recommend unless you are for sure in the newly renovated rooms.
    Round Indicators
    wayneaa436 Dartmouth, Nova Scotia. 04/20/2017 Çiftler

    “Front Desk Blues”

    Everything was great expect the room. My wife and I were put into a room that was very old and dirty, with broken tiles in the bathroom and fixtures that were very very old. Tried to get moved and had nothing but a run around with the front desk. It took me 4 days to finally get moved. Once I was moved the new renovated room was fantastic, just wish I had it for more than my last 3 nights. I have sent an e-mail to Barcelo' on their web site,(Owners of this Hotel) but to date have not heard anything back.
    Round Indicators
    Karina F 04/19/2017 Arkadaş kaçamakları

    “Birthday Trip/Girls Getaway not too good! ”

    I am rating this average just because I have mix feelings about the stay! The area is nice! Th beach is beautiful! They activities were pretty cool!!! When we booked our room it was advertised that this was a newly renovated resort however when we checked in and got our room; the room was so old and beat down! We were so exhausted we didn't even have the energy to complain and just took whatever we got! As you arrive the hotel lobby is beautiful! Our check in process was a headache! The front desk didn't know anything about the resort! Didn't tell us we had to make dinner reservations before 4 so we could enjoy dinner and could not provide us any information about where certain things were located, what events were happening! That was frustrating. The resort has this snack area that consist of hamburgers and fries and nachos! Let me say the hamburger is horrible! That food will make your sick! The meat was not well prepared! They have it sitting in an area where flies are just sitting around! It's soaking in water along with the lettuce tomatoes onions etc. That area also serves drinks however those drinks are watered down! At night they did have these amazing shows! I don't recommend the steak house restaurant, food is not good! Don't do the steak it's really all fat! I will say you should try their Italian restaurant! The breakfast buffet was good! Lots to choose from! They do have this night club! It's small but good music. Nice little night life adventure! There is one thing that made this trip horrible!!! 1) when we arrive at the hotel the staff told us we had to meet up with some lady who was suppose to handle our transportation back to the airport... well we wasted a whole morning and several hours our two additional days there because this lady never showed up and come to find out it was not even our transportation ... it was for some kind of timeshare that we never requested!!! The spa is a MUST! The ladies there are so sweet and amazing! You will have the best massage ever! Everything else is overpriced so it's not worth you shopping in the resort! When we needed help from the concierge desk, it was like a hit or miss! This one girl was so rude, Never acknowledge us and just point her finger to some other desk without evening looking at us. 2) the WORSE part about this trip is this small shop located in the lobby area! I went to purchase an phone charger. It took a while for me to pay because the "general manager" was too busy flirting with this random guest from the resort! She was so distracted by him, asking for her phone number or if she had a boyfriend. I finally leave, take my charger to the room and the charger doesn't work! I quickly run back to the shop and this manager is closing up. She hears me knocking but ignores the fact that I am standing there. I wait for her outside the doors and she comes out closes the doors and says she is closed! She tells me there is nothing she can do and I will have to show up tomorrow morning! I told her I couldn't because of an excursion I had at 7am that morning and she continues to tell me to come whenever and she will notify whoever is working! I received no help and she shut the door on me! The following evening I return after an exhausting day. No one at this store knows anything about the charger! They tell me to look for another charger but to top it off the staff had removed all electronic items from the store early that morning because they were no longer selling anything that had to do with cellphones! There are two males at the register! One is a manager the other is just an employee. The Manager is quiet and not saying much while the cashier is so rude to me. He tells me I should have never bought something without testing it at the store because that's what you're suppose to do. So I tell him "you mean to tell me that I should open everything in your store to test it before I decide to purchase it" and he says yes and it's my fault for purchasing something that doesn't work! He also tells me there is a no refund policy. He demands I go find something else to buy! Well I don't need anything else! I need a charger! So as I am continuing to explain all this in Spanish I couldn't remember how to say general manager in Spanish and start speaking English! This employee tells me and I quote "well what is it? is it going to be Spanish or English? which one?" The manager is sitting here is doesn't say a word! I lost it after that! I felt discriminated, embarrassed and insulted because of the language barrier. There are other guest in this store! But this employee tries to be a complete jerk because I was speaking English! I hade to leave! I had to wait two days without a phone charger and to get my money back only to meet with this girl who initially sold me the charger and shut the door in my face because she was closing for the day! After this incident I was done! My patients was low! I had no desire to even argue about it! I told the front desk about this as I was checking out but I didn't even want to start explaining everything because I was so heated! We were there March 9th and it took me this long to want to write a review! I wasted a lot of unnecessary time on this special trip that was planned for my birthday! A girls getaway! My first girls getaway for my birthday! I spent a lot of money between airfare and hotel and transportation to end up with something like this!

    Community Manager gpcsm - Occidental Punta Cana, bu yorumu yanıtladı
     Dear Karina F, Thank you for providing us with feedback regarding your recent stay at the Occidental Punta Cana. Needless to say, it is disappointing to hear that we failed in regard to offering you a pleasant holiday experience. We´d like to take this opportunity to sincerely apologize for all of the difficulties you faced. It is unfortunate to know that the continuous maintenance issues marred your perception of our service and that we weren't able to successfully address them during your stay. That said, our guests´ feedback is important to us and our first priority to to ensure we improve in these areas and prevent future inconveniences for our guests. Once again, we would like to thank you for choosing us. Although we have disappointed you in the occasion, we hope you reconsider giving us the chance of hosting you in the future. It would be our pleasure to welcome you back and an even greater pleasure to serve you again. Cordial regards, Scarlett Acosta Community Manager

    Round Indicators
    Liv4theBeach2017 Michigan. 04/19/2017 Aile

    “Never Again!”

    I highly recommend looking elsewhere in Punta Cana. With the exception of Jose, who seemed to run much of the dining and the lovely woman who cleaned our room, the service here was horrible. Our Representative from the First Club rented us a modem for "better, cheaper" internet as a "perk". Not only did it not work, but he left a note that we shouldn't talk about it. I'm assuming he's scamming people. The bartenders were very rude and made us feel as if we were bothering them every time we went to get a drink. Exactly the same attitude from the ladies in the duty-free shop. There are no servers by the pool and you had to go under a cold waterfall to get to the swim up bar (and then cover your drink to get out). Our friends had huge water issues in their room twice (once no water and once pouring through the ceiling from the room above) and no one came to clean anything up. They did it themselves and the rest was left for the poor woman in housekeeping. It was so bad, we left midweek and booked a different resort.

    Community Manager gpcsm - Occidental Punta Cana, bu yorumu yanıtladı
     Dear Liv4theBeach2017, We would first like to thank you for choosing the Occidental Punta Cana as your holiday destination. We are sincerely sorry that you have left with a negative perception of our hotel. Our goal is to always provide each and every one of our guests an excellent holiday experience or ameliorate any issues they may be experiencing during their stay with us. We truly regret that we were unable to do so in your case. This is why guest reviews are so important. Although we try our best to ameliorate any difficulties and accommodate our guests according to their needs while on-site, unforeseen difficulties can arise. We guarantee that not every guest has a similar experience to yours, but it is unfortunate that so many issues marred your experience with us. Once again, we sincerely apologize for this. We reiterate our appreciation to you for choosing to stay with us and for providing us with feedback regarding your stay. We hope to have the opportunity show you how committed we are to our guests' satisfaction. Because of this, we truly hope you reconsider staying with us in the future, so we can change your perception of our hotel. It was a pleasure serving you. Best regards, Scarlett Acosta Community Manager

    Round Indicators
    kristinat4490 Glocester, Rhode Island. 04/19/2017 Arkadaş kaçamakları

    “Please read if you are considering this hotel!!!!!”

    I have traveled to multiple resorts sometimes up to 5 times a year. This place is by far the worse. I have never wrote a bad review on any place I have stayed. But where do I even begin with this resort? I did not arrival at the Occidental Hotel until 3 days after planned due to weather conditions. I called the hotel to inform them. When I checked into the hotel they first begin telling me that I did not contact them about arriving 3 days after my reservation. I had emails confirming I would be arriving until 3 day late & proof in my call log of my phone having a 3 minute conversation with the hotel. They refused to even listen what I had to say because I had already paid for the trip & they had my money. I then asked if there was any rooms for an additional 3 nights because we wanted to stay the full week we had been planning for months. They told us there was absolutely no rooms available & they would not refund us on the 3 nights we missed. We get to our room & the key didn't work. The key didn't work multiple times throughout our stay. There was one occasion when the key didn't work so I walked to the front desk & the key still didn't work after I received another one! We never received any hand towels or face cloths for whatever reason. The shower leaked all over the bathroom floor so our floor was always wet. They would shut off the water daily for one hour in the afternoon. I went to my room the second day in the afternoon to shower & there was no running water. I couldn't wash my hands, I couldn't flush the toilet. It was very frustrating to be on vacation & that happen. The beach was beautiful. I was impressed with the food. We got to know the waiters, waitresses, and bartenders. They were wonderful. We did end up booking an additional 3 nights only because of those reasons & because we didn't feel like traveling to a different hotel. The people at the front desk were horrible. I can not stress that enough. When booking the additional 3 nights, the man at the front desk charged us X amount of dollars. The last night of our vacation I was once again locked out of the room. When I went down to the front desk there was an actual reason this time why the key didn't work. They had charged me the wrong amount & wanted more money. They locked me out of my room & refused to let me back in until I paid them the difference. It was completely unacceptable the way the front desk treated me. I also forgot to mention while booking the additional 3 nights they told us we had to check out of our room of the first reservation by 12:00 & wait 3 hours until the room of our second reservation was ready. We did what we were told & we ended up being in the exact same room of our first reservation. COMPLETELY UNACCEPTABLE!!!!!!

    Community Manager gpcsm - Occidental Punta Cana, bu yorumu yanıtladı
     Dear Kristinat4490, Thank you for taking the time to share your recent experience in Occidental Punta Cana. Needless to say, it is disappointing to hear that we were not able to satisfy your expectations. Alas, we are consistently reviewing and renewing our installations and services in order to continue improving the quality of our holiday offerings. Our goal is to offer each and every guest an excellent holiday experience; nothing less than a five-star quality of service. That said, all of your comments and suggestions were forwarded to the management so areas with room for improvement could be addressed. Please know, we will continue looking into your case and provide you with a direct response. I would like to reiterate our appreciation for having chosen us as your holiday destination. Please consider giving us another opportunity to host you and, this time, offer you an unforgettable experience. Please do not hesitate to connect with us through the contact information available on our website or through TripAdvisor’s direct messaging. It was our pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

    DEĞERLENDIRME

    Round Indicators

    • nisan 21 2017
    • Moser River, Canada
    • Arkadaş kaçamakları

    Rhonda L

    “Bad and good”


    I went with 4 other people, our rooms had no power and no water, bathrooms were not cleaned, some mold in bathroom, toilet not flushed from last occupants. Other peoples clothes in my bed, roof leaked, view was of the septic tank and smell as well. Employees did not want to help you the vendors on the beach were nicer than the staff. Plus side, food and beach were really good, entertainment was awesome and once in new room it was alot better. Do not recommend unless you are for sure in the newly renovated rooms.


    DEĞERLENDIRME

    Round Indicators

    • nisan 20 2017
    • Dartmouth, Nova Scotia
    • Çiftler

    wayneaa436

    “Front Desk Blues”


    Everything was great expect the room. My wife and I were put into a room that was very old and dirty, with broken tiles in the bathroom and fixtures that were very very old. Tried to get moved and had nothing but a run around with the front desk. It took me 4 days to finally get moved. Once I was moved the new renovated room was fantastic, just wish I had it for more than my last 3 nights. I have sent an e-mail to Barcelo' on their web site,(Owners of this Hotel) but to date have not heard anything back.


    DEĞERLENDIRME

    Round Indicators

    • nisan 19 2017
    • Arkadaş kaçamakları

    Karina F

    “Birthday Trip/Girls Getaway not too good! ”


    I am rating this average just because I have mix feelings about the stay! The area is nice! Th beach is beautiful! They activities were pretty cool!!! When we booked our room it was advertised that this was a newly renovated resort however when we checked in and got our room; the room was so old and beat down! We were so exhausted we didn't even have the energy to complain and just took whatever we got! As you arrive the hotel lobby is beautiful! Our check in process was a headache! The front desk didn't know anything about the resort! Didn't tell us we had to make dinner reservations before 4 so we could enjoy dinner and could not provide us any information about where certain things were located, what events were happening! That was frustrating. The resort has this snack area that consist of hamburgers and fries and nachos! Let me say the hamburger is horrible! That food will make your sick! The meat was not well prepared! They have it sitting in an area where flies are just sitting around! It's soaking in water along with the lettuce tomatoes onions etc. That area also serves drinks however those drinks are watered down! At night they did have these amazing shows! I don't recommend the steak house restaurant, food is not good! Don't do the steak it's really all fat! I will say you should try their Italian restaurant! The breakfast buffet was good! Lots to choose from! They do have this night club! It's small but good music. Nice little night life adventure! There is one thing that made this trip horrible!!! 1) when we arrive at the hotel the staff told us we had to meet up with some lady who was suppose to handle our transportation back to the airport... well we wasted a whole morning and several hours our two additional days there because this lady never showed up and come to find out it was not even our transportation ... it was for some kind of timeshare that we never requested!!! The spa is a MUST! The ladies there are so sweet and amazing! You will have the best massage ever! Everything else is overpriced so it's not worth you shopping in the resort! When we needed help from the concierge desk, it was like a hit or miss! This one girl was so rude, Never acknowledge us and just point her finger to some other desk without evening looking at us. 2) the WORSE part about this trip is this small shop located in the lobby area! I went to purchase an phone charger. It took a while for me to pay because the "general manager" was too busy flirting with this random guest from the resort! She was so distracted by him, asking for her phone number or if she had a boyfriend. I finally leave, take my charger to the room and the charger doesn't work! I quickly run back to the shop and this manager is closing up. She hears me knocking but ignores the fact that I am standing there. I wait for her outside the doors and she comes out closes the doors and says she is closed! She tells me there is nothing she can do and I will have to show up tomorrow morning! I told her I couldn't because of an excursion I had at 7am that morning and she continues to tell me to come whenever and she will notify whoever is working! I received no help and she shut the door on me! The following evening I return after an exhausting day. No one at this store knows anything about the charger! They tell me to look for another charger but to top it off the staff had removed all electronic items from the store early that morning because they were no longer selling anything that had to do with cellphones! There are two males at the register! One is a manager the other is just an employee. The Manager is quiet and not saying much while the cashier is so rude to me. He tells me I should have never bought something without testing it at the store because that's what you're suppose to do. So I tell him "you mean to tell me that I should open everything in your store to test it before I decide to purchase it" and he says yes and it's my fault for purchasing something that doesn't work! He also tells me there is a no refund policy. He demands I go find something else to buy! Well I don't need anything else! I need a charger! So as I am continuing to explain all this in Spanish I couldn't remember how to say general manager in Spanish and start speaking English! This employee tells me and I quote "well what is it? is it going to be Spanish or English? which one?" The manager is sitting here is doesn't say a word! I lost it after that! I felt discriminated, embarrassed and insulted because of the language barrier. There are other guest in this store! But this employee tries to be a complete jerk because I was speaking English! I hade to leave! I had to wait two days without a phone charger and to get my money back only to meet with this girl who initially sold me the charger and shut the door in my face because she was closing for the day! After this incident I was done! My patients was low! I had no desire to even argue about it! I told the front desk about this as I was checking out but I didn't even want to start explaining everything because I was so heated! We were there March 9th and it took me this long to want to write a review! I wasted a lot of unnecessary time on this special trip that was planned for my birthday! A girls getaway! My first girls getaway for my birthday! I spent a lot of money between airfare and hotel and transportation to end up with something like this!


    Community Manager gpcsm - Occidental Punta Cana, bu yorumu yanıtladı
    Dear Karina F, Thank you for providing us with feedback regarding your recent stay at the Occidental Punta Cana. Needless to say, it is disappointing to hear that we failed in regard to offering you a pleasant holiday experience. We´d like to take this opportunity to sincerely apologize for all of the difficulties you faced. It is unfortunate to know that the continuous maintenance issues marred your perception of our service and that we weren't able to successfully address them during your stay. That said, our guests´ feedback is important to us and our first priority to to ensure we improve in these areas and prevent future inconveniences for our guests. Once again, we would like to thank you for choosing us. Although we have disappointed you in the occasion, we hope you reconsider giving us the chance of hosting you in the future. It would be our pleasure to welcome you back and an even greater pleasure to serve you again. Cordial regards, Scarlett Acosta Community Manager

    DEĞERLENDIRME

    Round Indicators

    • nisan 19 2017
    • Michigan
    • Aile

    Liv4theBeach2017

    “Never Again!”


    I highly recommend looking elsewhere in Punta Cana. With the exception of Jose, who seemed to run much of the dining and the lovely woman who cleaned our room, the service here was horrible. Our Representative from the First Club rented us a modem for "better, cheaper" internet as a "perk". Not only did it not work, but he left a note that we shouldn't talk about it. I'm assuming he's scamming people. The bartenders were very rude and made us feel as if we were bothering them every time we went to get a drink. Exactly the same attitude from the ladies in the duty-free shop. There are no servers by the pool and you had to go under a cold waterfall to get to the swim up bar (and then cover your drink to get out). Our friends had huge water issues in their room twice (once no water and once pouring through the ceiling from the room above) and no one came to clean anything up. They did it themselves and the rest was left for the poor woman in housekeeping. It was so bad, we left midweek and booked a different resort.


    Community Manager gpcsm - Occidental Punta Cana, bu yorumu yanıtladı
    Dear Liv4theBeach2017, We would first like to thank you for choosing the Occidental Punta Cana as your holiday destination. We are sincerely sorry that you have left with a negative perception of our hotel. Our goal is to always provide each and every one of our guests an excellent holiday experience or ameliorate any issues they may be experiencing during their stay with us. We truly regret that we were unable to do so in your case. This is why guest reviews are so important. Although we try our best to ameliorate any difficulties and accommodate our guests according to their needs while on-site, unforeseen difficulties can arise. We guarantee that not every guest has a similar experience to yours, but it is unfortunate that so many issues marred your experience with us. Once again, we sincerely apologize for this. We reiterate our appreciation to you for choosing to stay with us and for providing us with feedback regarding your stay. We hope to have the opportunity show you how committed we are to our guests' satisfaction. Because of this, we truly hope you reconsider staying with us in the future, so we can change your perception of our hotel. It was a pleasure serving you. Best regards, Scarlett Acosta Community Manager

    DEĞERLENDIRME

    Round Indicators

    • nisan 19 2017
    • Glocester, Rhode Island
    • Arkadaş kaçamakları

    kristinat4490

    “Please read if you are considering this hotel!!!!!”


    I have traveled to multiple resorts sometimes up to 5 times a year. This place is by far the worse. I have never wrote a bad review on any place I have stayed. But where do I even begin with this resort? I did not arrival at the Occidental Hotel until 3 days after planned due to weather conditions. I called the hotel to inform them. When I checked into the hotel they first begin telling me that I did not contact them about arriving 3 days after my reservation. I had emails confirming I would be arriving until 3 day late & proof in my call log of my phone having a 3 minute conversation with the hotel. They refused to even listen what I had to say because I had already paid for the trip & they had my money. I then asked if there was any rooms for an additional 3 nights because we wanted to stay the full week we had been planning for months. They told us there was absolutely no rooms available & they would not refund us on the 3 nights we missed. We get to our room & the key didn't work. The key didn't work multiple times throughout our stay. There was one occasion when the key didn't work so I walked to the front desk & the key still didn't work after I received another one! We never received any hand towels or face cloths for whatever reason. The shower leaked all over the bathroom floor so our floor was always wet. They would shut off the water daily for one hour in the afternoon. I went to my room the second day in the afternoon to shower & there was no running water. I couldn't wash my hands, I couldn't flush the toilet. It was very frustrating to be on vacation & that happen. The beach was beautiful. I was impressed with the food. We got to know the waiters, waitresses, and bartenders. They were wonderful. We did end up booking an additional 3 nights only because of those reasons & because we didn't feel like traveling to a different hotel. The people at the front desk were horrible. I can not stress that enough. When booking the additional 3 nights, the man at the front desk charged us X amount of dollars. The last night of our vacation I was once again locked out of the room. When I went down to the front desk there was an actual reason this time why the key didn't work. They had charged me the wrong amount & wanted more money. They locked me out of my room & refused to let me back in until I paid them the difference. It was completely unacceptable the way the front desk treated me. I also forgot to mention while booking the additional 3 nights they told us we had to check out of our room of the first reservation by 12:00 & wait 3 hours until the room of our second reservation was ready. We did what we were told & we ended up being in the exact same room of our first reservation. COMPLETELY UNACCEPTABLE!!!!!!


    Community Manager gpcsm - Occidental Punta Cana, bu yorumu yanıtladı
    Dear Kristinat4490, Thank you for taking the time to share your recent experience in Occidental Punta Cana. Needless to say, it is disappointing to hear that we were not able to satisfy your expectations. Alas, we are consistently reviewing and renewing our installations and services in order to continue improving the quality of our holiday offerings. Our goal is to offer each and every guest an excellent holiday experience; nothing less than a five-star quality of service. That said, all of your comments and suggestions were forwarded to the management so areas with room for improvement could be addressed. Please know, we will continue looking into your case and provide you with a direct response. I would like to reiterate our appreciation for having chosen us as your holiday destination. Please consider giving us another opportunity to host you and, this time, offer you an unforgettable experience. Please do not hesitate to connect with us through the contact information available on our website or through TripAdvisor’s direct messaging. It was our pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

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