Hotel Beach  Occidental Grand Punta Cana Resort

Occidental Punta Cana

Texto: 37168 En iyi su sporu ve eğlence seçenekleri, ünlü Mangú diskoteği ile birlikte Punta Cana'nın bu harika resortunda bir araya geliyor. Carretera Arena Gorda, Friusa 23301 Punta Cana | La Altagracia | República Dominicana
809 221 8787 809 221 8790
Occidental Punta Cana Texto: 37168 4 out of 5 based on 1394 ratings. 1394 user reviews.
Occidental Punta Cana reviewed by Jennifer F on . Cannot wait to go back!!! Now that I've completed my 5th visit to this resort, I'm still in love with it! The staff goes above and beyond to make sure your stay is amazing. The resort is almost complete with a full... Rating: 5
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Occidental Punta Cana

Carretera Arena Gorda, Friusa 23301 Punta Cana   La Altagracia   República Dominicana  


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24,2 km Punta Cana Uluslararası Havalimanı

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Occidental Punta Cana

4.0/5 Round Indicators
| 1485 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

56% Complete

835

Çok iyi

21% Complete

317

Normal

9% Complete

142

Kötü

5% Complete

87

Çok kötü

7% Complete

104

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Rossie M 07/24/2017 Aile

    “!!fabulous resort vacation in Punta Cana!!”

    I would love to recommend to all my friends to visit this paradise, this place is wonderful . With the staff and the entertainment team of Occidental . Love to be here . My accommodation. First club member is awesome. Join the club and come to visit the Dominican Republic. The team of the Occidental La Diva, Nelson, Alejandro, Chocolate, Mariposa, Muñeca, Jose, Cafe.
    Round Indicators
    Juan M las vegas, United States. 07/24/2017 Aile

    “a nice place to stay with some things to improve”

    the place is just remodeled, they are putting efforts to improve the quiality of the place and the services in it. the beach is awsome, the sand feels like powder, they have a lot of nice people working in the hotel. maybe increasing the quality in the restaurants will help a lot. and please stop with all these guys trying to sell you time shares. dont stop with these guys, they offer you gifts but is not worth it.
    Round Indicators
    garnicki305 Cape Coral, Florida. 07/24/2017 Çiftler

    “Building 25-121”

    We just came back from a lovely week vacation. lovely lobby certain people exceed my expectation, Which was the first contact Danny our bellboy , House keeper Pasquala was a sweet lady my room was immaculate and bed was with a design all 5 Days. Leonardo in the steakhouse and Buffet WAS THE BEST BY Far!! our concierge Jose was very helpful with anything we needed . We are returning in November with a group of 15 couples i asked guest service to plan out best availability for me & family as we want exact building and off course a great rate as we planning our wedding. Only complaint is WIFI & Transportation to Airport i have never been to a resort that they charge you for this.. Depending on rate they give us . we will look to see what other resorts our offering us and the other 15 couples that is traveling with us.
    Round Indicators
    Marianna H 07/24/2017 Çiftler

    “🌴🌴Grazi Game n Special Event🌴🌴”

    The best team! You can find everything you need for fun: Salsa & bachata, volleyball, Zumba, stretching and interesting beach games! Thank you for making our days sunny and happy! I would be happy to come here next time and meet animation team 💪🏼😎☀️☀️☀️☀️🌴🌴🌴🌴🌊✈️🌸🌸🌸🌸🌸🤓La Diva🤓Alejandro,Gucci,Cafe,Roger,Marisol...💋😘
    Round Indicators
    Geri C Mechanicsburg, Pensilvanya. 07/24/2017 Aile

    “AWFUL Staff at Front Check in and Guest Services! Not helpful and RUDE!”

    When we booked our trip months ago!!!! We booked 3 ocean front rooms. 2 were 2 beds since those rooms were 2 adults and 2 children and the 3rd room was 1 bed since 2 adults. We requested to all be together since all family traveling together that never gets to travel together. I know that is a hard request months in advance. But the room size SHOULD NOT BE!!!!!! We got there around 4, rooms were not ready. Told to come back in a hour. Went back and 2 were ready. Went to those 2 rooms. Which were the 2, 2 beds room....OR SO WE THOUGHT! One was only a single, other was a double bed. So we thought we would wait till 3rd room was ready to see. After another hour and that room was finally ready...NOPE! Another single. And only 2 rooms by each other. We had 4 kids...And our trip started at 6am. So we had to let the kid's play and GET THEM FOOD!!!! Till we got back up to desk. NO ONE would help us or cared that kid's had to sleep on floor. They said beds are not guaranteed when you book. ????? And manager on staff would not help. They said there was a pull out sofa. Which was NOT. It was a tiny little piece of furniture that 2 kid's would NOT fit on, let alone a 3 year old would ROLL OFF. We didn't have water or power or A.C. some days. I had to remind them MILLIONS of times about my daughter's birthday surprise. And the night of her surprise dinner they walked up to the table BEFORE they brought out her cake and asked me in front of her "Who gets the cake?" SERIOUSLY?????? One of the children got their wrist band caught on something and when we went to the front they said you signed something that it's $20 to replace... it was just AWFUL ALL AROUND! THEY never had beach towels to replace yours ...they would say 20 minutes. And that was a joke. DO NOT RECOMMEND this place. They have staff coming around asking you to download this app to at least give them a 4 star rating. For one day free WIFI. WHAT A JOKE! We tried to change our reservations for one restaurant with our concierge in our building and he asked US to do him a favor and give him 2 beers?! Lol! Unreal. We were in the First Club area and not treated as if we were. This trip was AWFUL! Our one party that had 1 bed for 4 got ZERO sleep and their kids were GROUCHY and tired all week which I felt awful for. They said they had ZERO cots or any way to help them the entire trip. Roxanne at the front desk was VERY RUDE!!!!!! She raised her voice at me and said "GO AHEAD AND MENTION MY NAME, I DONT CARE!" We would have NEVER been treated this way in any resort at home. I will be sure to put this info on EVERY SITE I can find EVERYWHERE!!!! We went to front desk, guest services and 1st club for help along with that concierge and all were no help with our poor family and their room. This hotel is understaffed. You should tell people booking that EVERY restaurant mostly you have to have reservations to, so they are prepared the night they get there. Especially cause people with small kids will be lost. None of the restaurants are even close to being anywhere full, and no one was willing to help us get food. There is no room service. And go ahead and hit every button on your phone in your room....you will get to no one. No ac, one of our rooms had no running water, most toilets in areas have #2 in them and will not flush. Just awful! I have been to other resorts in Dominican and they are Gorgeous! I would recommend those to EVERYONE! Rude staff!!!!! And no care about you! Just want you to go and give them 4 or more stars on trip advisor for a free day of WIFI when we got free WIFI in area we were for the week...lol! When we were at the 1st Club party that the 1st Club rep booked us. The members there were RUDE! We had seats and one RUDE member told someone to "NO, NO, NO YOU GO AHEAD YOU SIT THERE, FORGET THEM!" RUDE!!!!!!!!!!!! IF THAT IS HOW PEOPLE TREAT PEOPLE HERE, YOUR MEMBERS ARE NOT A GOOD REPRESENTATION OF YOUR COMPANY. I even called the week of our trip to verify the details. And that we had the correct rooms and that my daughter’s birthday was on the books. And all I got was “yes my lady” and they read them back to me. Pha! DO NOT GO TO THIS RESORT! Many other Beautiful places to book in D.R!

    DEĞERLENDIRME

    Round Indicators

    • temmuz 24 2017
    • Aile

    Rossie M

    “!!fabulous resort vacation in Punta Cana!!”


    I would love to recommend to all my friends to visit this paradise, this place is wonderful . With the staff and the entertainment team of Occidental . Love to be here . My accommodation. First club member is awesome. Join the club and come to visit the Dominican Republic. The team of the Occidental La Diva, Nelson, Alejandro, Chocolate, Mariposa, Muñeca, Jose, Cafe.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 24 2017
    • las vegas, United States
    • Aile

    Juan M

    “a nice place to stay with some things to improve”


    the place is just remodeled, they are putting efforts to improve the quiality of the place and the services in it. the beach is awsome, the sand feels like powder, they have a lot of nice people working in the hotel. maybe increasing the quality in the restaurants will help a lot. and please stop with all these guys trying to sell you time shares. dont stop with these guys, they offer you gifts but is not worth it.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 24 2017
    • Cape Coral, Florida
    • Çiftler

    garnicki305

    “Building 25-121”


    We just came back from a lovely week vacation. lovely lobby certain people exceed my expectation, Which was the first contact Danny our bellboy , House keeper Pasquala was a sweet lady my room was immaculate and bed was with a design all 5 Days. Leonardo in the steakhouse and Buffet WAS THE BEST BY Far!! our concierge Jose was very helpful with anything we needed . We are returning in November with a group of 15 couples i asked guest service to plan out best availability for me & family as we want exact building and off course a great rate as we planning our wedding. Only complaint is WIFI & Transportation to Airport i have never been to a resort that they charge you for this.. Depending on rate they give us . we will look to see what other resorts our offering us and the other 15 couples that is traveling with us.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 24 2017
    • Çiftler

    Marianna H

    “🌴🌴Grazi Game n Special Event🌴🌴”


    The best team! You can find everything you need for fun: Salsa & bachata, volleyball, Zumba, stretching and interesting beach games! Thank you for making our days sunny and happy! I would be happy to come here next time and meet animation team 💪🏼😎☀️☀️☀️☀️🌴🌴🌴🌴🌊✈️🌸🌸🌸🌸🌸🤓La Diva🤓Alejandro,Gucci,Cafe,Roger,Marisol...💋😘


    DEĞERLENDIRME

    Round Indicators

    • temmuz 24 2017
    • Mechanicsburg, Pensilvanya
    • Aile

    Geri C

    “AWFUL Staff at Front Check in and Guest Services! Not helpful and RUDE!”


    When we booked our trip months ago!!!! We booked 3 ocean front rooms. 2 were 2 beds since those rooms were 2 adults and 2 children and the 3rd room was 1 bed since 2 adults. We requested to all be together since all family traveling together that never gets to travel together. I know that is a hard request months in advance. But the room size SHOULD NOT BE!!!!!! We got there around 4, rooms were not ready. Told to come back in a hour. Went back and 2 were ready. Went to those 2 rooms. Which were the 2, 2 beds room....OR SO WE THOUGHT! One was only a single, other was a double bed. So we thought we would wait till 3rd room was ready to see. After another hour and that room was finally ready...NOPE! Another single. And only 2 rooms by each other. We had 4 kids...And our trip started at 6am. So we had to let the kid's play and GET THEM FOOD!!!! Till we got back up to desk. NO ONE would help us or cared that kid's had to sleep on floor. They said beds are not guaranteed when you book. ????? And manager on staff would not help. They said there was a pull out sofa. Which was NOT. It was a tiny little piece of furniture that 2 kid's would NOT fit on, let alone a 3 year old would ROLL OFF. We didn't have water or power or A.C. some days. I had to remind them MILLIONS of times about my daughter's birthday surprise. And the night of her surprise dinner they walked up to the table BEFORE they brought out her cake and asked me in front of her "Who gets the cake?" SERIOUSLY?????? One of the children got their wrist band caught on something and when we went to the front they said you signed something that it's $20 to replace... it was just AWFUL ALL AROUND! THEY never had beach towels to replace yours ...they would say 20 minutes. And that was a joke. DO NOT RECOMMEND this place. They have staff coming around asking you to download this app to at least give them a 4 star rating. For one day free WIFI. WHAT A JOKE! We tried to change our reservations for one restaurant with our concierge in our building and he asked US to do him a favor and give him 2 beers?! Lol! Unreal. We were in the First Club area and not treated as if we were. This trip was AWFUL! Our one party that had 1 bed for 4 got ZERO sleep and their kids were GROUCHY and tired all week which I felt awful for. They said they had ZERO cots or any way to help them the entire trip. Roxanne at the front desk was VERY RUDE!!!!!! She raised her voice at me and said "GO AHEAD AND MENTION MY NAME, I DONT CARE!" We would have NEVER been treated this way in any resort at home. I will be sure to put this info on EVERY SITE I can find EVERYWHERE!!!! We went to front desk, guest services and 1st club for help along with that concierge and all were no help with our poor family and their room. This hotel is understaffed. You should tell people booking that EVERY restaurant mostly you have to have reservations to, so they are prepared the night they get there. Especially cause people with small kids will be lost. None of the restaurants are even close to being anywhere full, and no one was willing to help us get food. There is no room service. And go ahead and hit every button on your phone in your room....you will get to no one. No ac, one of our rooms had no running water, most toilets in areas have #2 in them and will not flush. Just awful! I have been to other resorts in Dominican and they are Gorgeous! I would recommend those to EVERYONE! Rude staff!!!!! And no care about you! Just want you to go and give them 4 or more stars on trip advisor for a free day of WIFI when we got free WIFI in area we were for the week...lol! When we were at the 1st Club party that the 1st Club rep booked us. The members there were RUDE! We had seats and one RUDE member told someone to "NO, NO, NO YOU GO AHEAD YOU SIT THERE, FORGET THEM!" RUDE!!!!!!!!!!!! IF THAT IS HOW PEOPLE TREAT PEOPLE HERE, YOUR MEMBERS ARE NOT A GOOD REPRESENTATION OF YOUR COMPANY. I even called the week of our trip to verify the details. And that we had the correct rooms and that my daughter’s birthday was on the books. And all I got was “yes my lady” and they read them back to me. Pha! DO NOT GO TO THIS RESORT! Many other Beautiful places to book in D.R!


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