Barceló Hotel Suite  Casablanca

Barceló Casablanca

Texto: 9814 Kazablanka'nın ayrıcalıklı bir noktasında yer alan bu modern otel hem keyif hem de iş amaçlı geziler için ideal. Boulevard D Anfa et rue Hammou, 139 | 20000 Casablanca
+212 522 208 000 +212 522 207020
Barceló Casablanca Texto: 9814 3.5 out of 5 based on 562 ratings. 562 user reviews.
Barceló Casablanca reviewed by hedhilizeineb on . Nice people ,good food I was in Barcelo Hotel Casablanca ,for two weeks last july ,so the staff were like my family i see them every morning ,and evening ,they are kind and helpful .one day i was sick and i did not get out... Rating: 4
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Barceló Casablanca

Boulevard D Anfa et rue Hammou, 139   20000 Casablanca  


Places of Interest

32,7 km 5. Muhammed Uluslararası Havalimanı

5 dakika Tren istasyonu

3 km Royal Golf Anfa

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Casablanca

3.5/5 Round Indicators
| 570 Görüşler

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    Slava J Chicago, Illinois. 11/26/2017 Aile

    “A horrible experience!!!”

    DO NOT STAY AT BARCELO CASABLANCA!!! Here are details of our recent 3-day experience: 1. After we checked in on Thursday and went to the room, the safe would not work and the third bed for one of our travelers had a hole in the middle because the mattress support slats were missing. When I called reception to report these problems, the clerk hung up. Thinking that the clerk did not understand my request in French and English, I went down to the lobby and eventually a repairman was sent to the room. He got the safe going, but tried to reposition the mattress slats and could not get them to work. There were too few slats and they kept falling out. I again went to reception and the clerk reluctantly agreed to send housekeeping with a different bed. The replacement bed had no holes but was lumpy. 2. Later that same day when we returned from lunch, the elevators did not work and none of the keycards would open the door of our room 409. I went to reception for new keycards. These keycards also would not open the room door. Then, a desk clerk came up with another set of keycards which also would not open the room door and he called a repairman. The first repairman was unable to open the door as well and promised to return with a new lock. When he did not return after an hour, I went to reception and was told that another repairman was being called. This new repairman came and dismantled the lock and went looking for parts. He returned an hour later, tried to reassemble the lock. When it did not work, he announced that the lock would not be fixed until the next day. Under these circumstances we were captives at the hotel; we could not leave belongings unattended to explore Casablanca. So we could either live in a room without a lock or move to another room. The repairman said to call reception for another room which I did only to learn from the desk clerk that the hotel was fully booked and no other rooms were available. The clerk hung up on me. I went down to reception and blew my top, demanding that the hotel find another room for my family. Other guests were listening to my loud recitation of what happened to us which resulted in a more senior gray-suited hotel official to come out from a back room and tell me that they would move us to room 209 right away. Shortly we were moved and hotel management came with a bowl of fruit to appease us. All seemed to be resolved, BUT THE ENTIRE LOCK SAGA TOOK ALMOST 4 HOURS because the elevators did not work! 3. Room 209 turned out to have a bathroom outfitted for handicapped guests with no shower walls only a curtain and drain in the middle of the floor. When we started to take showers on Friday morning before an out-of-town excursion, we discovered that the floor drain did not drain properly. Even though the shower curtain was drawn and nothing was blocking the drain, the floor filled up with water and eventually spilled out into the room. We tried to mop up the spillage with all available towels and bathrobes. We informed reception of the stuffed drain as we left for our excursion. The water was cleaned up and drain repaired by the time we returned late in the day. 4. Barcelo Casablanca has a prominently displayed illuminated sign in the lobby which announces that they change foreign currency and provides rates. Friday evening I went to reception before dinner to change several hundred dollars to dirhams. The reception clerk seemed surprised at my request and started to rummage through the cash drawer, telling me that he did not have enough cash on hand, but could partially change $100 into dirhams with the remainder available when we returned. He said the desk would have more cash after 10:00 pm. When we returned after dinner, the clerk gave me the remainder of what he owed me, but said that no further cash was delivered, but it would be available the following morning. 5. So on Saturday morning, I again went to the desk to change money and again learned that changing dollars to dirham was impossible. I was informed that all banks were closed. A porter escorted me to a currency exchange a few blocks away. This currency exchange was experiencing computer problems and was unable to change money. When I returned without dirhams to the hotel, I asked the clerk for advice where I could find a working exchange center. She shrugged and told me to go the center of the city where there could be currency exchanges, but she could not advise on a specific exchange which had funds on hand. Unlike in other international hotels where desk clerks would try to help a guest in need, the Barcelo clerk did not offer any help and we were left to fend for ourselves. My frustration reached a boiling point. I wondered aloud why in a country where banks were closed on Saturday and currency exchanges were rare, a hotel would not have cash on hand for its guests. The desk clerk ignored my comments. This time no senior hotel manager came to my rescue. Saturday evening the elevators were again working sporadically!!! 6. Barcelo Casablanca is poorly managed and poorly maintained. The reception staff has no idea of guest service and seems to go out of its way to be unhelpful. They speak Arabic, French and Spanish, but limited English. Clearly, they do not want and do not deserve repeat guests. There is nothing good about this hotel. DO NOT STAY AT BARCELO CASABLANCA!!! We were glad to leave Barcelo Casablanca this morning and put this horrible experience behind us. Fortunately, we stayed at a lovely riad in Marrakech which showed us the warmth and service possible in Morocco. We will return to Morocco, but never to a Barcelo hotel.

    Public Relations Manager Barcelo-Maroc - Barcelo Casablanca Hotel, bu yorumu yanıtladı
     We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

    Round Indicators
    hedhilizeineb Tunus, Tunus. 09/22/2017 İş

    “Nice people ,good food”

    I was in Barcelo Hotel Casablanca ,for two weeks last july ,so the staff were like my family i see them every morning ,and evening ,they are kind and helpful .one day i was sick and i did not get out of the room ,they miss me and ask my collegue :) . I love their breakfast its rich and yummy .the girl serving in the breakfast is very nice . The bath room is clean and they have one of the best body lotion and shampo i have ever used ,it's made with argan oil ,and it smells really good . I wish they had a sweemming pool ,it's the only they missed there ,i had a long day at work and i need to go back to the hotel practice sports.

    Guest Relations Manager Barcelo-Maroc - Barcelo Casablanca Hotel, bu yorumu yanıtladı
     Thank you very much for sharing this great review of your recent stay at Barceló Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    Round Indicators
    Max_Luca_Porto Porto, Portekiz. 09/08/2017 Çiftler

    “Big room /excellent breakfast !”

    We stayed in the hotel for 5 nights . The room was big and clean ,the bed comfortable and the staff nice ! Although the breakfast was excellent the other meals (we had dinner there twice)were not good - poor quality and bad cooking . The location is also good ,near the residencial area .

    Guest Relations Manager Barcelo-Maroc - Barcelo Casablanca Hotel, bu yorumu yanıtladı
     Thank you very much for sharing this great review of your recent stay at Barceló Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

    Round Indicators
    Rosette D Beirut. 08/25/2017 İş

    “Clean and confi”

    A nice hotel, in the center with many coffee shops around and not far from shopping area in massira khadra. food was delicious with a big variety in breakfast, big room clean and tidy, staff friendly.

    Guest Relations Manager Barcelo-Maroc - Barcelo Casablanca Hotel, bu yorumu yanıtladı
     Thank you very much for sharing this great review of your recent stay at Barceló Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

    Round Indicators
    Jessiecacchillo 08/24/2017 Çiftler

    “Great stay”

    We stayed at Barcelo Casablanca for one night and it was great. The rooms were big and clean, the room temperature was perfect and the beds very comfortable. The receptionists - Zakare was outstanding, he really went above and beyond to make our stay lovely and thank you Mafoud for all the lovely peppermint tea.

    Guest Relations Manager Barcelo-Maroc - Barcelo Casablanca Hotel, bu yorumu yanıtladı
     Thank you very much for sharing this great review of your recent stay at Barceló Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

    DEĞERLENDIRME

    Round Indicators

    • kasım 26 2017
    • Chicago, Illinois
    • Aile

    Slava J

    “A horrible experience!!!”


    DO NOT STAY AT BARCELO CASABLANCA!!! Here are details of our recent 3-day experience: 1. After we checked in on Thursday and went to the room, the safe would not work and the third bed for one of our travelers had a hole in the middle because the mattress support slats were missing. When I called reception to report these problems, the clerk hung up. Thinking that the clerk did not understand my request in French and English, I went down to the lobby and eventually a repairman was sent to the room. He got the safe going, but tried to reposition the mattress slats and could not get them to work. There were too few slats and they kept falling out. I again went to reception and the clerk reluctantly agreed to send housekeeping with a different bed. The replacement bed had no holes but was lumpy. 2. Later that same day when we returned from lunch, the elevators did not work and none of the keycards would open the door of our room 409. I went to reception for new keycards. These keycards also would not open the room door. Then, a desk clerk came up with another set of keycards which also would not open the room door and he called a repairman. The first repairman was unable to open the door as well and promised to return with a new lock. When he did not return after an hour, I went to reception and was told that another repairman was being called. This new repairman came and dismantled the lock and went looking for parts. He returned an hour later, tried to reassemble the lock. When it did not work, he announced that the lock would not be fixed until the next day. Under these circumstances we were captives at the hotel; we could not leave belongings unattended to explore Casablanca. So we could either live in a room without a lock or move to another room. The repairman said to call reception for another room which I did only to learn from the desk clerk that the hotel was fully booked and no other rooms were available. The clerk hung up on me. I went down to reception and blew my top, demanding that the hotel find another room for my family. Other guests were listening to my loud recitation of what happened to us which resulted in a more senior gray-suited hotel official to come out from a back room and tell me that they would move us to room 209 right away. Shortly we were moved and hotel management came with a bowl of fruit to appease us. All seemed to be resolved, BUT THE ENTIRE LOCK SAGA TOOK ALMOST 4 HOURS because the elevators did not work! 3. Room 209 turned out to have a bathroom outfitted for handicapped guests with no shower walls only a curtain and drain in the middle of the floor. When we started to take showers on Friday morning before an out-of-town excursion, we discovered that the floor drain did not drain properly. Even though the shower curtain was drawn and nothing was blocking the drain, the floor filled up with water and eventually spilled out into the room. We tried to mop up the spillage with all available towels and bathrobes. We informed reception of the stuffed drain as we left for our excursion. The water was cleaned up and drain repaired by the time we returned late in the day. 4. Barcelo Casablanca has a prominently displayed illuminated sign in the lobby which announces that they change foreign currency and provides rates. Friday evening I went to reception before dinner to change several hundred dollars to dirhams. The reception clerk seemed surprised at my request and started to rummage through the cash drawer, telling me that he did not have enough cash on hand, but could partially change $100 into dirhams with the remainder available when we returned. He said the desk would have more cash after 10:00 pm. When we returned after dinner, the clerk gave me the remainder of what he owed me, but said that no further cash was delivered, but it would be available the following morning. 5. So on Saturday morning, I again went to the desk to change money and again learned that changing dollars to dirham was impossible. I was informed that all banks were closed. A porter escorted me to a currency exchange a few blocks away. This currency exchange was experiencing computer problems and was unable to change money. When I returned without dirhams to the hotel, I asked the clerk for advice where I could find a working exchange center. She shrugged and told me to go the center of the city where there could be currency exchanges, but she could not advise on a specific exchange which had funds on hand. Unlike in other international hotels where desk clerks would try to help a guest in need, the Barcelo clerk did not offer any help and we were left to fend for ourselves. My frustration reached a boiling point. I wondered aloud why in a country where banks were closed on Saturday and currency exchanges were rare, a hotel would not have cash on hand for its guests. The desk clerk ignored my comments. This time no senior hotel manager came to my rescue. Saturday evening the elevators were again working sporadically!!! 6. Barcelo Casablanca is poorly managed and poorly maintained. The reception staff has no idea of guest service and seems to go out of its way to be unhelpful. They speak Arabic, French and Spanish, but limited English. Clearly, they do not want and do not deserve repeat guests. There is nothing good about this hotel. DO NOT STAY AT BARCELO CASABLANCA!!! We were glad to leave Barcelo Casablanca this morning and put this horrible experience behind us. Fortunately, we stayed at a lovely riad in Marrakech which showed us the warmth and service possible in Morocco. We will return to Morocco, but never to a Barcelo hotel.


    Public Relations Manager Barcelo-Maroc - Barcelo Casablanca Hotel, bu yorumu yanıtladı
    We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

    DEĞERLENDIRME

    Round Indicators

    • eylül 22 2017
    • Tunus, Tunus
    • İş

    hedhilizeineb

    “Nice people ,good food”


    I was in Barcelo Hotel Casablanca ,for two weeks last july ,so the staff were like my family i see them every morning ,and evening ,they are kind and helpful .one day i was sick and i did not get out of the room ,they miss me and ask my collegue :) . I love their breakfast its rich and yummy .the girl serving in the breakfast is very nice . The bath room is clean and they have one of the best body lotion and shampo i have ever used ,it's made with argan oil ,and it smells really good . I wish they had a sweemming pool ,it's the only they missed there ,i had a long day at work and i need to go back to the hotel practice sports.


    Guest Relations Manager Barcelo-Maroc - Barcelo Casablanca Hotel, bu yorumu yanıtladı
    Thank you very much for sharing this great review of your recent stay at Barceló Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

    DEĞERLENDIRME

    Round Indicators

    • eylül 8 2017
    • Porto, Portekiz
    • Çiftler

    Max_Luca_Porto

    “Big room /excellent breakfast !”


    We stayed in the hotel for 5 nights . The room was big and clean ,the bed comfortable and the staff nice ! Although the breakfast was excellent the other meals (we had dinner there twice)were not good - poor quality and bad cooking . The location is also good ,near the residencial area .


    Guest Relations Manager Barcelo-Maroc - Barcelo Casablanca Hotel, bu yorumu yanıtladı
    Thank you very much for sharing this great review of your recent stay at Barceló Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

    DEĞERLENDIRME

    Round Indicators

    • ağustos 25 2017
    • Beirut
    • İş

    Rosette D

    “Clean and confi”


    A nice hotel, in the center with many coffee shops around and not far from shopping area in massira khadra. food was delicious with a big variety in breakfast, big room clean and tidy, staff friendly.


    Guest Relations Manager Barcelo-Maroc - Barcelo Casablanca Hotel, bu yorumu yanıtladı
    Thank you very much for sharing this great review of your recent stay at Barceló Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

    DEĞERLENDIRME

    Round Indicators

    • ağustos 24 2017
    • Çiftler

    Jessiecacchillo

    “Great stay”


    We stayed at Barcelo Casablanca for one night and it was great. The rooms were big and clean, the room temperature was perfect and the beds very comfortable. The receptionists - Zakare was outstanding, he really went above and beyond to make our stay lovely and thank you Mafoud for all the lovely peppermint tea.


    Guest Relations Manager Barcelo-Maroc - Barcelo Casablanca Hotel, bu yorumu yanıtladı
    Thank you very much for sharing this great review of your recent stay at Barceló Casablanca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

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    İndirim* veya promosyon kodu ("promo kodu" olarak da belirir) normal fiyat üzerinden indirim yapılmasını sağlayan, harflerden ve/veya rakamlardan oluşan bir bileşimdir. Eğer bir indirim kodunuz varsa, şimdi girmeniz halinde bu rezervasyona ilgili indirim uygulanacaktır. Giriş yapıldıktan sonra rezervasyon işleminin 1. adımında gösterilen fiyatlar zaten uygulanmış olan indirimi içermektedir. 

    Tamamlayıcı ve/veya ilave hizmetlerin fiyatına veya satışa sunulmuş olan en son odaların fiyatlarına indirim uygulanmayacaktır. Rezervasyon başına sadece bir indirim koduna izin verilir ve yalnızca rezervasyonunuzu yaptığınız anda geçerli olacaktır.** 

    Bir indirim kodu, özel bir indirim** (pek çok odayı kapsayan, senior, Y kuşağı, kalabalık aile ve benzeri durumlara uygulanan indirimler) ve my Barceló üyesi olmakla elde edilen indirim arasındaki bileşim mümkün olacak şekilde, toplam maksimum indirim miktarı, Latin Amerika'daki otellerin fiyatı üzerinden maksimum %25, Avrupa ve Akdeniz'deki otellerin fiyatı üzerinden maksimum %20 olacaktır. 

    *Barceló, ilan edilmiş olan indirimlerin uygulanmasını kabul etme hakkını saklı tutar. 

    **İndirim kodunun uygulanması, otele varış anında geçerli değildir, yani yalnızca rezervasyonun gerçekleştirilmesi anında indirim geçerli olacaktır. 

    **Otel, indirim kodlarının ve özel indirimlerin koşullarının karşılanmakta olduğunu teyit etmek üzere, resmi ve geçerli kimlik belgelerinin ibraz edilmesini otele giriş sırasında talep edecektir. Herhangi bir durumun akredite edilememesi veya bunların karşılanamaması durumunda, otel asıl rezervasyonda indirim yapılmış olan tutarları tahsil etme hakkını saklı tutar.

    Tarifeler yükleniyor...
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    En iyi online fiyat garantisi

    Daha iyi bir fiyat bulursanız, mevcut fiyatta indirim yapacağız.

    Aradaki farkı iade ediyor ve nihai rezervasyon fiyatı üzerinden %10'luk ilave indirim uyguluyoruz. Buradan daha fazla bilgi edinebilirsiniz...