Barceló Hotel Surroundings

Occidental Playa de Palma

In the heart of Playa de Palma, this hotel boasts a unique variety of sports with a prestigious Center of cycling. CL Fra Joan Llabrés, 16 | 07600 Playa de Palma, Palma de Mallorca (Mallorca)
+34 971 261 700 +34 971 266 936
Occidental Playa de Palma 4 out of 5 based on 1220 ratings. 1220 user reviews.
Occidental Playa de Palma reviewed by 252hasant on . Beklenti Ödenen paranın karşılığını alamadım...lokalızasyon olarak iyi ama personel sıkıntısı olan bi hotel..banyo dekorasyon konusunda daha iyi olunabilir.all inkulizv içinde cok az yemek cesitleri var pool... Rating: 3
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Occidental Playa de Palma

CL Fra Joan Llabrés, 16   07600 Playa de Palma, Palma de Mallorca (Mallorca)  


Places of Interest

6 km They are Sant Joan Int'l

7 km Campo de Golf Son Antem

200 m Playa de Palma

200 m Palma city bus

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Playa de Palma

4.0/5 Round Indicators
| 1220 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

30% Complete

376

Çok iyi

40% Complete

495

Normal

19% Complete

240

Kötü

5% Complete

73

Çok kötü

2% Complete

36

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    indian_tiger Madrid. 02/22/2017 Arkadaş kaçamakları

    “Food is Excellent, rooms are small”

    We visited this place with friends. Rooms were strictly allotted after 14:00 hours, no concession here. Once we entered the room found that size is pretty small but bed size and linen was good so sleep was not a problem. For a four star hotel food quality was five star and this was a nice surprise.

    Guest Service adh-pueblopark - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our occidental Playa de Palma hotel with us and Tripadvisor readers. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal with different size and design to choose the one best fits your needs and wishes. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards from Mallorca, Orsy Szilagyi Guest Service

    Round Indicators
    zoejakings Palma de Mallorca, İspanya. 02/13/2017 Aile

    “Weekend away”

    The hotel is nice and the rooms very modern .,...but....our room was infested with ants, there was an awful drainage smell. There were no bathrobes, slippers and 1 capsule of coffee for the machine (normally I wouldn't complain about this but these things are included in a junior suite and that's what you pay extra for) There were hundreds of prosecionary caterpillars outside the bar on the terraces which made it impossible for us to sit outside with small children and I came out in a rash, I live in Spain so I am used to seeing them but they should be treated for at a hotel that is surrounded by pine trees. I addressed these problems at reception and the man although saying sorry was not really bothered. We were all inclusive and the drinks included were good, the waiters at lunch were very attentive. Food in the evening was good.

    Guest Service adh-pueblopark - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for pointing out the beauty of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience; we are therefore very pleased to read that you were satisfied with yours. First of all we are sorry to hear about the problems you had with room, and we regret not being immediately informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We would like to mention that one week ago in the whole hotel installation we have made a treatment for the prosecionary caterpillars, and we are trying our best methods to eliminate them completely from the hotel area, even though it is very common during this period of the year, especially in the Balearic Islands. We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service, especially when travelling with young children. On the other hand it is good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards from Mallorca, Orsy Szilagyi Guest Service

    Round Indicators
    Patsy B Hampshire, İngiltere. 02/10/2017 Arkadaş kaçamakları

    “Four day short break”

    First impression are so important, the young lady on reception who I now know her name is Orcy very efficient at her job, our rooms ready so no hanging around... Our room on 4 th floor, very clean, shower area small and dated Food in hotel good choice, just not very warm! Would be better to cook the food as and when needed, instead of cooking loads and hoping people will arrive to eat it. Younger staff, smiling, older staff miserable! Tables kept clean, just no conversation. Large pool, just so cold! Some entrainment on Saturday night, great Spanish dancers. Bar prices high. Hotel good for short break.

    Guest Service adh-pueblopark - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear Mrs. Patsy, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We took good note of the comments about the temperature of the food, we assure you that it is going to be shared with the chef, so we can fulfill all your expectations at your next visit. Meanwhile we appreciate your mentions about the variety of the food and that we were able to satisfy you. We appreciate the mention of our members of staff, we will certainly not fail to convey your kind words with the named team members, and we are going to take notes and lead it to the responsible of the departments in order to be able to take further steps. In the same time we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards , Orsy Szilagyi Guest Service

    Round Indicators
    338judithn Minorka, İspanya. 02/10/2017 Arkadaş kaçamakları

    “Quick break”

    Bedrooms small and in need of update, especially beds. Walls paper thin. Good variety of food but unfortunately not kept hot. Staff friendly and helpful with a couple of exceptions. Huge construction sites next door starting building noise 8.00am till late.

    Guest Service adh-pueblopark - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear Mrs. Judith, We first would like to thank you for choosing Occidental Playa de Palma for your short holidays and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We regret your disappointment regarding the size of the rooms. We would like to take this opportunity to mention that we are having four different room categories at disposal, so you can choose the one best fits your needs and wishes. Taking in consideration the nearby constructions , we would like to apologize for all the inconveniences and to notify that the official working hours are between 9 a.m till 18 p.m. nevertheless our main aim is to achieve maximum customer satisfaction, and for a further occasion please don´t hesitate to contact with our reception for a room change. Thank you for your enthusiasm for our staff members, whom strive daily to welcome and to offer personalized service to each of the guest. Once more thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards from Mallorca, Orsy Szilagyi Guest Service

    Round Indicators
    252hasant Nuremberg, Almanya. 07/18/2016 Yalnız seyahat

    “Beklenti”

    Ödenen paranın karşılığını alamadım...lokalızasyon olarak iyi ama personel sıkıntısı olan bi hotel..banyo dekorasyon konusunda daha iyi olunabilir.all inkulizv içinde cok az yemek cesitleri var pool abrda..

    Guest Experience Manager PuebloPark - Occidental Playa de Palma, bu yorumu yanıtladı
     Dear guest, thank you for being our guests and writing this review about our hotel. We are sorry that you were not completely satisfied with your stay and truly hope that despite some complaints you got to enjoy the relaxing holiday you deserve. Your feedback is very important for us and we appreciate your help by letting us know which areas can be improved. It would be a great pleasure if we could welcome you at our hotel again in the future and show your some changes. Best Regards Emilio Rubio Amaya Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 22 2017
    • Madrid
    • Arkadaş kaçamakları

    indian_tiger

    “Food is Excellent, rooms are small”


    We visited this place with friends. Rooms were strictly allotted after 14:00 hours, no concession here. Once we entered the room found that size is pretty small but bed size and linen was good so sleep was not a problem. For a four star hotel food quality was five star and this was a nice surprise.


    Guest Service adh-pueblopark - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our occidental Playa de Palma hotel with us and Tripadvisor readers. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal with different size and design to choose the one best fits your needs and wishes. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards from Mallorca, Orsy Szilagyi Guest Service

    DEĞERLENDIRME

    Round Indicators

    • şubat 13 2017
    • Palma de Mallorca, İspanya
    • Aile

    zoejakings

    “Weekend away”


    The hotel is nice and the rooms very modern .,...but....our room was infested with ants, there was an awful drainage smell. There were no bathrobes, slippers and 1 capsule of coffee for the machine (normally I wouldn't complain about this but these things are included in a junior suite and that's what you pay extra for) There were hundreds of prosecionary caterpillars outside the bar on the terraces which made it impossible for us to sit outside with small children and I came out in a rash, I live in Spain so I am used to seeing them but they should be treated for at a hotel that is surrounded by pine trees. I addressed these problems at reception and the man although saying sorry was not really bothered. We were all inclusive and the drinks included were good, the waiters at lunch were very attentive. Food in the evening was good.


    Guest Service adh-pueblopark - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for pointing out the beauty of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience; we are therefore very pleased to read that you were satisfied with yours. First of all we are sorry to hear about the problems you had with room, and we regret not being immediately informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We would like to mention that one week ago in the whole hotel installation we have made a treatment for the prosecionary caterpillars, and we are trying our best methods to eliminate them completely from the hotel area, even though it is very common during this period of the year, especially in the Balearic Islands. We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service, especially when travelling with young children. On the other hand it is good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards from Mallorca, Orsy Szilagyi Guest Service

    DEĞERLENDIRME

    Round Indicators

    • şubat 10 2017
    • Hampshire, İngiltere
    • Arkadaş kaçamakları

    Patsy B

    “Four day short break”


    First impression are so important, the young lady on reception who I now know her name is Orcy very efficient at her job, our rooms ready so no hanging around... Our room on 4 th floor, very clean, shower area small and dated Food in hotel good choice, just not very warm! Would be better to cook the food as and when needed, instead of cooking loads and hoping people will arrive to eat it. Younger staff, smiling, older staff miserable! Tables kept clean, just no conversation. Large pool, just so cold! Some entrainment on Saturday night, great Spanish dancers. Bar prices high. Hotel good for short break.


    Guest Service adh-pueblopark - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear Mrs. Patsy, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We took good note of the comments about the temperature of the food, we assure you that it is going to be shared with the chef, so we can fulfill all your expectations at your next visit. Meanwhile we appreciate your mentions about the variety of the food and that we were able to satisfy you. We appreciate the mention of our members of staff, we will certainly not fail to convey your kind words with the named team members, and we are going to take notes and lead it to the responsible of the departments in order to be able to take further steps. In the same time we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards , Orsy Szilagyi Guest Service

    DEĞERLENDIRME

    Round Indicators

    • şubat 10 2017
    • Minorka, İspanya
    • Arkadaş kaçamakları

    338judithn

    “Quick break”


    Bedrooms small and in need of update, especially beds. Walls paper thin. Good variety of food but unfortunately not kept hot. Staff friendly and helpful with a couple of exceptions. Huge construction sites next door starting building noise 8.00am till late.


    Guest Service adh-pueblopark - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear Mrs. Judith, We first would like to thank you for choosing Occidental Playa de Palma for your short holidays and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We regret your disappointment regarding the size of the rooms. We would like to take this opportunity to mention that we are having four different room categories at disposal, so you can choose the one best fits your needs and wishes. Taking in consideration the nearby constructions , we would like to apologize for all the inconveniences and to notify that the official working hours are between 9 a.m till 18 p.m. nevertheless our main aim is to achieve maximum customer satisfaction, and for a further occasion please don´t hesitate to contact with our reception for a room change. Thank you for your enthusiasm for our staff members, whom strive daily to welcome and to offer personalized service to each of the guest. Once more thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards from Mallorca, Orsy Szilagyi Guest Service

    DEĞERLENDIRME

    Round Indicators

    • temmuz 18 2016
    • Nuremberg, Almanya
    • Yalnız seyahat

    252hasant

    “Beklenti”


    Ödenen paranın karşılığını alamadım...lokalızasyon olarak iyi ama personel sıkıntısı olan bi hotel..banyo dekorasyon konusunda daha iyi olunabilir.all inkulizv içinde cok az yemek cesitleri var pool abrda..


    Guest Experience Manager PuebloPark - Occidental Playa de Palma, bu yorumu yanıtladı
    Dear guest, thank you for being our guests and writing this review about our hotel. We are sorry that you were not completely satisfied with your stay and truly hope that despite some complaints you got to enjoy the relaxing holiday you deserve. Your feedback is very important for us and we appreciate your help by letting us know which areas can be improved. It would be a great pleasure if we could welcome you at our hotel again in the future and show your some changes. Best Regards Emilio Rubio Amaya Guest Experience Manager

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