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Barceló Hotel Surroundings  Castillo Beach Resort

Barceló Castillo Beach Resort

Texto: 26014 Caleta de Fuste'ye bakan (Fuerteventura) ve harika havuzları bulunan bu otel ailecek huzurlu bir tatil geçirmeniz için ideal. Avenida del Castillo, s/n | 35610 Caleta de Fuste, Antigua (Fuerteventura)
+34 928 16 31 00 +34 928 163 042
Barceló Castillo Beach Resort Texto: 26014 4 out of 5 based on 3670 ratings. 3670 user reviews.
Barceló Castillo Beach Resort reviewed by Ellesha C on . No sleep Fabulous hotel, great location couldn't fault anything apart from the bed situation. We paid for 3 adults +1 child. Our room consisted of a double bed, a single mattress & a leather sofa. I slept on... Rating: 3
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Barceló Castillo Beach Resort

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura)  


Places of Interest

7 km Fuerteventura

3 km Salinas de Antigua Golf Sahası

3 km Fuerteventura Golf Sahası

El Castillo Plajı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Castillo Beach Resort

4.0/5 Round Indicators
| 3724 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

39% Complete

1480

Çok iyi

37% Complete

1404

Normal

15% Complete

575

Kötü

4% Complete

171

Çok kötü

2% Complete

94

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    223jensh Viborg, Danimarka. 02/19/2017 Aile

    “There is a lot of noise from bars end hotel-entertainment”

    There is a lot of entertainment / "happy happy happy workers". If you want to enjoy silence, sound of the ocean etc. you should find somewhere else. The beach is under construction these months. If you like to go fishing by boat I can recommend Alcabora Cat.
    Round Indicators
    Colin B Carrickfergus, İngiltere. 02/19/2017 Çiftler

    “Enjoyed the stay”

    The complex is great and I would indeed recommend it. Breakfast was excellent and the beds were very comfortable. My main reservation is that the accommodation we had booked was classified as Superior Bungalow and the photographs showed new bright rooms . On our arrival we were sent to 3021 which was neither Superior nor a Bungalow. It was a second floor apartment and although spotlessly clean was quite old and worn. When I mentioned this to reception I was informed that this was classified as a Superior Bungalow. We did enjoy our stay and the apartment was thoroughly cleaned each day but this misrepresentation means I would be reluctant to book again. They should be more honest with their advertising and should charge different rates for older apartments. What was Superior when 3021 was opened is not Superior today.
    Round Indicators
    100Review Lancashire, İngiltere. 02/18/2017 Çiftler

    “Good but not a 4 star”

    We read a lot of reviews in the run up to our holiday, some good, some bad. We could see bits of both. Our apartment was on the first floor in block 2. It was just behind reception and very close to the beach. It had the sun on the balcony all day. We thought it was in the perfect position and was kept clean and tidy. Having spoken to other guests however some of the apartments that were out of the sun all the time did suffer from mold and the smell that goes with it. They were moved but only on the next day which meant spending a night in the room with mold. We mentioned this issue to the Rep as we had read about this in other reviews. He said that the hotel know about the issue. Why then are they still putting people in these apartments, perhaps they hope that people will just suffer in silence. It seems to be the luck of the draw to which apartment you get as the complex is massive. We were very lucky and couldn't have been allocated a better apartment. The food was good with lots of choices and the staff in the restaurants worked very hard and were always friendly. The restaurant does get very busy and noisy but we always found a table without a problem. There were a lot of families with children so if you want a quiet meal in the restaurant then this isn't the place to stay. The entertainment is also geared towards children and families. Some of the bars within the complex were not all inclusive which was a shame but you got 20% off the bill if you were on the all inclusive package. Near our room there was a "cat cafe" a small hut with cat food in it for stray cats and on a couple of occasions as we opened the door to come out of the apartment a cat ran in and we ended up chasing it round the apartment to get it out. The beach still wasn't finished and to be honest we never saw anybody working on it for the whole week we were there. There is another beach a short walk away so it didn't bother us at all. All in all we enjoyed the holiday but there is certainly room for improvement to make it a 4 star hotel.

    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
     Dear guest, Many thanks for sharing your experience of your recent stay with us, we are grateful for the time you spent to share this feedback as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We are also very pleased to read your complete satisfaction with the room we accommodated you in and are grateful for your highlight on the cleanliness of our accommodations aimed at guaranteeing a memorable stay in our hotel. Finally, we would like to express our sincerest gratitude for your kind words toward our gastronomy and waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining experiences among us. Thank you again for your constructive comments and for choosing Barceló Castillo Beach Resort for your last holidays. We will be pleased to better serve you in the future. Yours sincerely, Alirio Pérez, Director - General Manager

    Round Indicators
    lotsofbluethings Dublin, Ireland. 02/18/2017 Aile

    “Lovely holiday, cant wait to go back”

    The resort was lovely, the food was great and available throughout with the variety changing each day. The resort is really good for small children and the entertainment team were exceptional, with the various competitions during the days it broke the day up and were great fun.

    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
     Dear guest, We greatly appreciate the time you took to share this lovely review on TripAdvisor. We are really happy to read that you had a great time with us. Thank you for your comments regarding the food, our chefs work hard to satisfy all our guests with national and international recipes and it is grateful to read that we could satisfy your tastes. Thank you also for mentioning the entertainment team, they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Again thank you for this kind review, we look forward to welcoming you again really soon. Yours sincerely, Alirio Pérez, Director - General Manager

    Round Indicators
    Felix D Tuaran Village, Sabah, Malaysia. 02/18/2017 Aile

    “Much better than a tower block hotel, but lots of space for improvement”

    I've just spend a week there with my family of 8, ages ranged from 3 to 90. Pro: Nice Location and good layout /architecture Friendly barkeepers Con: - 3 of my family members got heavy diarrhoea & sickness from the food (2 children, 1 adult) - services like renting a car and special services for our 90-year old grandmother are not provided, as it says on the website, but we've been told to find and operator in town instead by a very unconcerned desk lady - not even basic beverages like water are included in half-board - my family members with AI tried the beer and wine on tap - absolutely undrinkable quality (and I do just normally drink discounter 3 € euro wine !) - incontinence "rubber sheet" on my mattress, how strange and very uncomfortable - bed for child was paid, but even after request no bed nor mattress was provided ( we made it ourselves by using the sofa bed in the living room) - derelict bathroom table - only one heated pool out of 5 total - no watersports center - I came especially to do windsurfing with hired gear as the website suggests it wd be possible. But to do so one must hire a car and drive to a location somewhere on the island

    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
     Dear Felix, Although we sincerely regret your disappointment with your stay in our Barceló Castillo Beach Resort, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We sincerely regret reading that your family got ill during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption. We also lament reading your comments regarding the all inclusive quality, as we know food and beverages are an important part of our guests' holidays. We will pass your comments to the involved department for revision. We are glad that you enjoyed the location as well as the layout of our resort. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Yours sincerely, Alirio Pérez, Director - General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 19 2017
    • Viborg, Danimarka
    • Aile

    223jensh

    “There is a lot of noise from bars end hotel-entertainment”


    There is a lot of entertainment / "happy happy happy workers". If you want to enjoy silence, sound of the ocean etc. you should find somewhere else. The beach is under construction these months. If you like to go fishing by boat I can recommend Alcabora Cat.


    DEĞERLENDIRME

    Round Indicators

    • şubat 19 2017
    • Carrickfergus, İngiltere
    • Çiftler

    Colin B

    “Enjoyed the stay”


    The complex is great and I would indeed recommend it. Breakfast was excellent and the beds were very comfortable. My main reservation is that the accommodation we had booked was classified as Superior Bungalow and the photographs showed new bright rooms . On our arrival we were sent to 3021 which was neither Superior nor a Bungalow. It was a second floor apartment and although spotlessly clean was quite old and worn. When I mentioned this to reception I was informed that this was classified as a Superior Bungalow. We did enjoy our stay and the apartment was thoroughly cleaned each day but this misrepresentation means I would be reluctant to book again. They should be more honest with their advertising and should charge different rates for older apartments. What was Superior when 3021 was opened is not Superior today.


    DEĞERLENDIRME

    Round Indicators

    • şubat 18 2017
    • Lancashire, İngiltere
    • Çiftler

    100Review

    “Good but not a 4 star”


    We read a lot of reviews in the run up to our holiday, some good, some bad. We could see bits of both. Our apartment was on the first floor in block 2. It was just behind reception and very close to the beach. It had the sun on the balcony all day. We thought it was in the perfect position and was kept clean and tidy. Having spoken to other guests however some of the apartments that were out of the sun all the time did suffer from mold and the smell that goes with it. They were moved but only on the next day which meant spending a night in the room with mold. We mentioned this issue to the Rep as we had read about this in other reviews. He said that the hotel know about the issue. Why then are they still putting people in these apartments, perhaps they hope that people will just suffer in silence. It seems to be the luck of the draw to which apartment you get as the complex is massive. We were very lucky and couldn't have been allocated a better apartment. The food was good with lots of choices and the staff in the restaurants worked very hard and were always friendly. The restaurant does get very busy and noisy but we always found a table without a problem. There were a lot of families with children so if you want a quiet meal in the restaurant then this isn't the place to stay. The entertainment is also geared towards children and families. Some of the bars within the complex were not all inclusive which was a shame but you got 20% off the bill if you were on the all inclusive package. Near our room there was a "cat cafe" a small hut with cat food in it for stray cats and on a couple of occasions as we opened the door to come out of the apartment a cat ran in and we ended up chasing it round the apartment to get it out. The beach still wasn't finished and to be honest we never saw anybody working on it for the whole week we were there. There is another beach a short walk away so it didn't bother us at all. All in all we enjoyed the holiday but there is certainly room for improvement to make it a 4 star hotel.


    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
    Dear guest, Many thanks for sharing your experience of your recent stay with us, we are grateful for the time you spent to share this feedback as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We are also very pleased to read your complete satisfaction with the room we accommodated you in and are grateful for your highlight on the cleanliness of our accommodations aimed at guaranteeing a memorable stay in our hotel. Finally, we would like to express our sincerest gratitude for your kind words toward our gastronomy and waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining experiences among us. Thank you again for your constructive comments and for choosing Barceló Castillo Beach Resort for your last holidays. We will be pleased to better serve you in the future. Yours sincerely, Alirio Pérez, Director - General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 18 2017
    • Dublin, Ireland
    • Aile

    lotsofbluethings

    “Lovely holiday, cant wait to go back”


    The resort was lovely, the food was great and available throughout with the variety changing each day. The resort is really good for small children and the entertainment team were exceptional, with the various competitions during the days it broke the day up and were great fun.


    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
    Dear guest, We greatly appreciate the time you took to share this lovely review on TripAdvisor. We are really happy to read that you had a great time with us. Thank you for your comments regarding the food, our chefs work hard to satisfy all our guests with national and international recipes and it is grateful to read that we could satisfy your tastes. Thank you also for mentioning the entertainment team, they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Again thank you for this kind review, we look forward to welcoming you again really soon. Yours sincerely, Alirio Pérez, Director - General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 18 2017
    • Tuaran Village, Sabah, Malaysia
    • Aile

    Felix D

    “Much better than a tower block hotel, but lots of space for improvement”


    I've just spend a week there with my family of 8, ages ranged from 3 to 90. Pro: Nice Location and good layout /architecture Friendly barkeepers Con: - 3 of my family members got heavy diarrhoea & sickness from the food (2 children, 1 adult) - services like renting a car and special services for our 90-year old grandmother are not provided, as it says on the website, but we've been told to find and operator in town instead by a very unconcerned desk lady - not even basic beverages like water are included in half-board - my family members with AI tried the beer and wine on tap - absolutely undrinkable quality (and I do just normally drink discounter 3 € euro wine !) - incontinence "rubber sheet" on my mattress, how strange and very uncomfortable - bed for child was paid, but even after request no bed nor mattress was provided ( we made it ourselves by using the sofa bed in the living room) - derelict bathroom table - only one heated pool out of 5 total - no watersports center - I came especially to do windsurfing with hired gear as the website suggests it wd be possible. But to do so one must hire a car and drive to a location somewhere on the island


    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
    Dear Felix, Although we sincerely regret your disappointment with your stay in our Barceló Castillo Beach Resort, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We sincerely regret reading that your family got ill during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption. We also lament reading your comments regarding the all inclusive quality, as we know food and beverages are an important part of our guests' holidays. We will pass your comments to the involved department for revision. We are glad that you enjoyed the location as well as the layout of our resort. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Yours sincerely, Alirio Pérez, Director - General Manager

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