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Barceló Hotel Surroundings  Castillo Beach Resort

Barceló Castillo Beach Resort

Texto: 26014 Caleta de Fuste'ye bakan (Fuerteventura) ve harika havuzları bulunan bu otel ailecek huzurlu bir tatil geçirmeniz için ideal. Avenida del Castillo, s/n | 35610 Caleta de Fuste, Antigua (Fuerteventura)
+34 928 16 31 00 +34 928 163 042
Barceló Castillo Beach Resort Texto: 26014 4 out of 5 based on 3670 ratings. 3670 user reviews.
Barceló Castillo Beach Resort reviewed by Ellesha C on . No sleep Fabulous hotel, great location couldn't fault anything apart from the bed situation. We paid for 3 adults +1 child. Our room consisted of a double bed, a single mattress & a leather sofa. I slept on... Rating: 3
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Barceló Castillo Beach Resort

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura)  


Places of Interest

7 km Fuerteventura

3 km Salinas de Antigua Golf Sahası

3 km Fuerteventura Golf Sahası

El Castillo Plajı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Castillo Beach Resort

4.0/5 Round Indicators
| 3747 Görüşler

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GEZGINLERIN PUANLAMASI

Mükemmel

39% Complete

1489

Çok iyi

37% Complete

1408

Normal

15% Complete

580

Kötü

4% Complete

176

Çok kötü

2% Complete

94

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    Round Indicators
    russm296 Haywards Heath, İngiltere. 02/26/2017 Çiftler

    “Know what your getting BEFORE you book”

    We booked a bit of winter sun choosing the Barcelo Castillo Beach Resort through “On The Beach” website and were apprehensive after reading some reviews building up to our trip (21st -24th Feb 2017) This review is aimed at helping fellow travellers make an informed decision about staying here and the length of my review is testament to me trying to recommend it at some level or the other whilst trying to give a balanced review for the readers benefit. My first bit of advice would be – Be sure you know exactly what your getting for your money in the booking, as I was seduced by the ‘glossy pictures’ of the venue and it’s facilities and gastro food pictures. Accommodation - We ended up in a 1st floor apartment/room in block 3 expecting one of the superior bungalows as featured in pictures on the website, but dissapointingly it was not to be. Our accommodation was right at the very back of the complex, and on arrival we were taken from reception to our room using a golf buggy but after being here a day realised the walk to the accommodation was not too far. By the way the resort is spread over various ‘blocks’ and each seem to offer different levels of quality and judging by the photos after returning home ours (Superior Bungalow) was the poor relation of the rooms. YES it was tired, and run down. YES it smelt strongly of bleach on arrival, YES it felt damp during our stay and NO it didn’t have the amenities as expected (such as a kettle). No way could our accommodation be described as 4 Stars, but I would say 2 stars. On a plus side the grounds were well presented. Safety & Security - I noticed plenty of security cameras and lighting around the complex, but also noticed the security pass entry gates to our complex (number 3) was almost always left open and also saw one guest at the block near the restaurant who must have lost his key, simply step through the open posts/perimeter fence step through and bypassed the security gate which incidentally was covered by a CCTV camera. I also noticed regular patrols by armed Guardia Civil police walking around the area and local police in the town area. Walking around I felt completely safe and had no concerns. Board Basis – For the first time ever we chose Half Board and actually that turned out to be the best option (for us). On reflection I would have been sorely disappointed if I had taken the All Inclusive option (although you can upgrade by the day once there if you want) HB to AI was shown as 28Euro per person each day (if that helps you decide). Drinks were reasonable I think, about 3-5 euro for a beer and about 7euro for a spirit and mixer. My observation and overhearing AI customers chatting it appeared the AI was very restrictive in terms of what was included and where you could take advantage of it. If you like a beer then beware the only choice is the local brew Tropical larger. I went to the sports bar on arrival and pleased to see a row of pumps including Guinness, Stella, and other well-known beers only to be told these were not operational and only for show, so it was a choice of Tropical or Tropical. At least with HB basis I had the freedom to drink what I wanted (at a price) and also my choice of where to enjoy the drink I bought. Food – My Observation only, that regardless of your chosen board basis you are restricted to buffet style eating in the one main restaurant for all meals. Breakfast was plentiful in terms of choice but often intensely crowded and a feeling of chaos lingers in the atmosphere. Food was replenished frequently but everything seemed tepid not hot. Evening meal, again the same as breakfast and seemed to have a theme each night even though I wasn’t really able to define it. I chose anything I could see being cooked in front of me as a rule of thumb. The staff were always completely focused on clearing tables as fast as they could with no time to engage with us at all. One night we decided to have a bottle of wine which was delivered unopened whilst we were up choosing our starter and then we failed to get someone to open it before ending our main course, so ended up taking it back to our room to finish. On balance of our canteen buffet experience we decided to have our last meal out in the steak house (as you come off the main road into the town/complex) and weren’t disappointed with the meal, drinks or welcome we received there. Facilities – Not much I can help with here as didn’t really use anything, other than pool side which was a nice setting and this was shown in the website pictures. I didn’t try the pool although inviting judging by some children’s reaction was clearly very cold. Reception & Wi-Fi – This was defiantly a reception and not a lobby for you to hang out after a meal with a drink. You could normally tell when the wifi was working (often for us it wasn’t) by the number of teenagers using their devices sat on the few 2 seat sofas in the reception area. Limited but normally no wifi outside of reception area. As previously mentioned the grounds were well kept and an abundance of various types of cactus often with a label giving its biological name. The perimeter of the complex has a decent promenade to give you a chance to decompress after a meal or other activity. Shame about the beach being closed off during what looks like a massive reconstruction and the sound of squeeking caterpillar tracks of the machinery can be heard most of the day to some degree or another. Bearing in mind this is a ‘beach resort’ with no beach, and not sure I was even told of this at the time of booking or after? On the other side of the complex and outside our room was a major piece of road re construction with the noise of that completing with the beach construction was a delight! but I guess out of the control of the resort management. Exploring – whilst the weather was warm (21degrees) it wasn’t really sunny hot so we ventured out to the north of the island Corralejo using the local bus service first into the capital Puerto Del Rosario bus terminal then back out to the resort of Corralejo which in hindsight we should have booked as it was beautiful and vibrantly busy crammed with areas within the centre to enjoy a drink or people watch from a restaurant looking over a sandy beach. Well worth a visit. So on balance did we enjoy our winter sun break – Yes Did we get what we paid for – on balance probably Yes. Would we go back – No Would we recommend it – No
    Round Indicators
    growbag2016 Harrogate, İngiltere. 02/23/2017 Çiftler

    “Not 4 star”

    Had a 2 week stay at the resort earlier this month. Found the resort too big the bungalows were spread over a large area making them along way from the restaurant reception and some of the pools and snack bars. Were given a second bungalow as the first was not suitable and rather shabby. The towels were changed each day and the bed linen usually every couple of days. The restaurant food was definitely not up to 4 star standard. All inclusive does not apply to everywhere...Beware. some of the drinks on the list,s had to be paid for at a reduced rate and some of the bars attached to the complex all inclusive guests had to pay with just a discount of 20%. There was no quiet lounge after dinner to have coffee or an after meal drink. This was commented on by alot of guests. There is a theatre which you can go to and have a drink but until around 9.30 p.m the entertainment is for children and very noisy. Most people went into the village for a drink or back to their apartments. There is reconstruction work being done on the beach which is fenced off and is a real disappointment as the bay is lovely. During in our stay we never saw any work being done and although we were informed by jet2 holidays about the beach it was only a couple weeks before we were due to fly. The beach is supposed to be finished by March but we were told by other people it should have been ready in Dec 2016. !!!! The weather luckily was nice during in our stay apart from the odd day and we met some very nice people staying at the resort so that made it a good holiday. The photos on Google were of the premier apartments & not of the all inclusive as we thought also some were of the nearby hotels. The staff we found to be pleasant.

    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
     Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Regarding the construction on the beach we are terribly sorry that that affect your holiday, but the hotel have no responsibility over that, all the construction are in charge of the town hall, the information that we give to our clients, is the information they give to us. once more we regret that this was a negative fact in your stay. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for your visit and constructive comments, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Kind Regards, Alirio Pérez - General Manager

    Round Indicators
    90ninac Ilford, İngiltere. 02/22/2017 Aile

    “Family”

    For a family holiday I recommend the resort... Always something you could eat good variety.. Entertainment team great... Rooms were under expected quality for the price Booked a superior bungalow this was average No heated pools and you cannot use all inclusive privileges I'm all the bars in the resort.... Overall had a fab time and would return The beds were fantastic all our party slept well

    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
     Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Castillo Beach Resort and we thank you for your kind recommendation to Tripadvisor’s readers . Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. Regarding the heated pools the hotel have two, one near the Perlita Bar and other in the Royal Level area, we suggest next time to contact reception for any doubts. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards Alirio Pérez - General Manager

    Round Indicators
    AilCass Limerick, İrlanda. 02/22/2017 Aile

    “Average ”

    We are a young family. Our children are aged 6 and 3 years old.We stayed in a bungalow which was an upgrade. I have to say I was quite disappointed it's very basic. Two single beds pushed together in the main bedroom. A pull out sofa bed is provided in the main area as a second bed. However,the bungalow is clean...Buffet restaurant is extremely busy at meal times. Location is good near restaurants and local shops. Marina area is quite nice for a stroll and a cup of coffee. Lovely boardwalk located at the back of the resort.Beach at the resort is currently undergoing an upgrade so it's closed. Outdoor pool is quite cold this time of year and the heated pool is cold. Staff are very friendly. Supermarket located at the resort. Overall,I would recommend upgrading to the premium accomdation within the Barcelo Resort.

    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
     Dear Mrs. AilCass, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size / layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotel's' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Caleta de Fuste. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Alirio Pérez - General Manager

    Round Indicators
    Maureen D Liverpool, İngiltere. 02/22/2017 Çiftler

    “You get what you pay for”

    We were in a bungalow in an area where all the numbers started with 3. The grounds are well kept and very clean. The numbering system is extremely confusing when you first arrive. We had 5 bungalows between our group and it took quite a while to find them all. Most of us had problems with the key cards when opening doors and gates. Eventually I was told by a receptionist that the trick was not to keep the card near to your mobile phone. Once I separated them I only then had an ongoing problem with one of the gates. Out of the 5 bungalows we had we had cockroaches in 4 of them. I realise we were in the Canaries and we've visited the Islands many times but do not always get cockroaches in our accommodation. Maybe we seen so many because the doors were somewhat ill fitting with gaps where the creatures may have got through. The bungalows were kept clean each day by the maid service. The resort is in a good location. There is a Premium area within the resort (more expensive).

    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
     Dear Maureen, We would first like to thank you for sharing your recent experience in our Barceló Castillo Beach Resort. We also thank you for your comments regarding the cleanliness of our grounds and the room you were allocated in, being fully aware that this is basic for a comfortable holiday experience in any hotel. We lament reading that you found cockroaches in the room, we do have a pesticide plan but unfortunately, given the climatology and the location of Fuerteventura, their presence is sometimes unavoidable. We take good note of your comments regarding the imperfection you found in the rooms, these will help us identify the areas we need to improve and we are deeply sorry if this caused you and your family any inconvenience. Once again, we thank you for your constructive comments regarding your stay. We hope to receive you again in our hotel in a non-distant future. Yours sincerely, Alirio Pérez, Director - General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 26 2017
    • Haywards Heath, İngiltere
    • Çiftler

    russm296

    “Know what your getting BEFORE you book”


    We booked a bit of winter sun choosing the Barcelo Castillo Beach Resort through “On The Beach” website and were apprehensive after reading some reviews building up to our trip (21st -24th Feb 2017) This review is aimed at helping fellow travellers make an informed decision about staying here and the length of my review is testament to me trying to recommend it at some level or the other whilst trying to give a balanced review for the readers benefit. My first bit of advice would be – Be sure you know exactly what your getting for your money in the booking, as I was seduced by the ‘glossy pictures’ of the venue and it’s facilities and gastro food pictures. Accommodation - We ended up in a 1st floor apartment/room in block 3 expecting one of the superior bungalows as featured in pictures on the website, but dissapointingly it was not to be. Our accommodation was right at the very back of the complex, and on arrival we were taken from reception to our room using a golf buggy but after being here a day realised the walk to the accommodation was not too far. By the way the resort is spread over various ‘blocks’ and each seem to offer different levels of quality and judging by the photos after returning home ours (Superior Bungalow) was the poor relation of the rooms. YES it was tired, and run down. YES it smelt strongly of bleach on arrival, YES it felt damp during our stay and NO it didn’t have the amenities as expected (such as a kettle). No way could our accommodation be described as 4 Stars, but I would say 2 stars. On a plus side the grounds were well presented. Safety & Security - I noticed plenty of security cameras and lighting around the complex, but also noticed the security pass entry gates to our complex (number 3) was almost always left open and also saw one guest at the block near the restaurant who must have lost his key, simply step through the open posts/perimeter fence step through and bypassed the security gate which incidentally was covered by a CCTV camera. I also noticed regular patrols by armed Guardia Civil police walking around the area and local police in the town area. Walking around I felt completely safe and had no concerns. Board Basis – For the first time ever we chose Half Board and actually that turned out to be the best option (for us). On reflection I would have been sorely disappointed if I had taken the All Inclusive option (although you can upgrade by the day once there if you want) HB to AI was shown as 28Euro per person each day (if that helps you decide). Drinks were reasonable I think, about 3-5 euro for a beer and about 7euro for a spirit and mixer. My observation and overhearing AI customers chatting it appeared the AI was very restrictive in terms of what was included and where you could take advantage of it. If you like a beer then beware the only choice is the local brew Tropical larger. I went to the sports bar on arrival and pleased to see a row of pumps including Guinness, Stella, and other well-known beers only to be told these were not operational and only for show, so it was a choice of Tropical or Tropical. At least with HB basis I had the freedom to drink what I wanted (at a price) and also my choice of where to enjoy the drink I bought. Food – My Observation only, that regardless of your chosen board basis you are restricted to buffet style eating in the one main restaurant for all meals. Breakfast was plentiful in terms of choice but often intensely crowded and a feeling of chaos lingers in the atmosphere. Food was replenished frequently but everything seemed tepid not hot. Evening meal, again the same as breakfast and seemed to have a theme each night even though I wasn’t really able to define it. I chose anything I could see being cooked in front of me as a rule of thumb. The staff were always completely focused on clearing tables as fast as they could with no time to engage with us at all. One night we decided to have a bottle of wine which was delivered unopened whilst we were up choosing our starter and then we failed to get someone to open it before ending our main course, so ended up taking it back to our room to finish. On balance of our canteen buffet experience we decided to have our last meal out in the steak house (as you come off the main road into the town/complex) and weren’t disappointed with the meal, drinks or welcome we received there. Facilities – Not much I can help with here as didn’t really use anything, other than pool side which was a nice setting and this was shown in the website pictures. I didn’t try the pool although inviting judging by some children’s reaction was clearly very cold. Reception & Wi-Fi – This was defiantly a reception and not a lobby for you to hang out after a meal with a drink. You could normally tell when the wifi was working (often for us it wasn’t) by the number of teenagers using their devices sat on the few 2 seat sofas in the reception area. Limited but normally no wifi outside of reception area. As previously mentioned the grounds were well kept and an abundance of various types of cactus often with a label giving its biological name. The perimeter of the complex has a decent promenade to give you a chance to decompress after a meal or other activity. Shame about the beach being closed off during what looks like a massive reconstruction and the sound of squeeking caterpillar tracks of the machinery can be heard most of the day to some degree or another. Bearing in mind this is a ‘beach resort’ with no beach, and not sure I was even told of this at the time of booking or after? On the other side of the complex and outside our room was a major piece of road re construction with the noise of that completing with the beach construction was a delight! but I guess out of the control of the resort management. Exploring – whilst the weather was warm (21degrees) it wasn’t really sunny hot so we ventured out to the north of the island Corralejo using the local bus service first into the capital Puerto Del Rosario bus terminal then back out to the resort of Corralejo which in hindsight we should have booked as it was beautiful and vibrantly busy crammed with areas within the centre to enjoy a drink or people watch from a restaurant looking over a sandy beach. Well worth a visit. So on balance did we enjoy our winter sun break – Yes Did we get what we paid for – on balance probably Yes. Would we go back – No Would we recommend it – No


    DEĞERLENDIRME

    Round Indicators

    • şubat 23 2017
    • Harrogate, İngiltere
    • Çiftler

    growbag2016

    “Not 4 star”


    Had a 2 week stay at the resort earlier this month. Found the resort too big the bungalows were spread over a large area making them along way from the restaurant reception and some of the pools and snack bars. Were given a second bungalow as the first was not suitable and rather shabby. The towels were changed each day and the bed linen usually every couple of days. The restaurant food was definitely not up to 4 star standard. All inclusive does not apply to everywhere...Beware. some of the drinks on the list,s had to be paid for at a reduced rate and some of the bars attached to the complex all inclusive guests had to pay with just a discount of 20%. There was no quiet lounge after dinner to have coffee or an after meal drink. This was commented on by alot of guests. There is a theatre which you can go to and have a drink but until around 9.30 p.m the entertainment is for children and very noisy. Most people went into the village for a drink or back to their apartments. There is reconstruction work being done on the beach which is fenced off and is a real disappointment as the bay is lovely. During in our stay we never saw any work being done and although we were informed by jet2 holidays about the beach it was only a couple weeks before we were due to fly. The beach is supposed to be finished by March but we were told by other people it should have been ready in Dec 2016. !!!! The weather luckily was nice during in our stay apart from the odd day and we met some very nice people staying at the resort so that made it a good holiday. The photos on Google were of the premier apartments & not of the all inclusive as we thought also some were of the nearby hotels. The staff we found to be pleasant.


    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
    Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Regarding the construction on the beach we are terribly sorry that that affect your holiday, but the hotel have no responsibility over that, all the construction are in charge of the town hall, the information that we give to our clients, is the information they give to us. once more we regret that this was a negative fact in your stay. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for your visit and constructive comments, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Kind Regards, Alirio Pérez - General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 22 2017
    • Ilford, İngiltere
    • Aile

    90ninac

    “Family”


    For a family holiday I recommend the resort... Always something you could eat good variety.. Entertainment team great... Rooms were under expected quality for the price Booked a superior bungalow this was average No heated pools and you cannot use all inclusive privileges I'm all the bars in the resort.... Overall had a fab time and would return The beds were fantastic all our party slept well


    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
    Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Castillo Beach Resort and we thank you for your kind recommendation to Tripadvisor’s readers . Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. Regarding the heated pools the hotel have two, one near the Perlita Bar and other in the Royal Level area, we suggest next time to contact reception for any doubts. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards Alirio Pérez - General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 22 2017
    • Limerick, İrlanda
    • Aile

    AilCass

    “Average ”


    We are a young family. Our children are aged 6 and 3 years old.We stayed in a bungalow which was an upgrade. I have to say I was quite disappointed it's very basic. Two single beds pushed together in the main bedroom. A pull out sofa bed is provided in the main area as a second bed. However,the bungalow is clean...Buffet restaurant is extremely busy at meal times. Location is good near restaurants and local shops. Marina area is quite nice for a stroll and a cup of coffee. Lovely boardwalk located at the back of the resort.Beach at the resort is currently undergoing an upgrade so it's closed. Outdoor pool is quite cold this time of year and the heated pool is cold. Staff are very friendly. Supermarket located at the resort. Overall,I would recommend upgrading to the premium accomdation within the Barcelo Resort.


    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
    Dear Mrs. AilCass, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size / layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotel's' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Caleta de Fuste. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Alirio Pérez - General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 22 2017
    • Liverpool, İngiltere
    • Çiftler

    Maureen D

    “You get what you pay for”


    We were in a bungalow in an area where all the numbers started with 3. The grounds are well kept and very clean. The numbering system is extremely confusing when you first arrive. We had 5 bungalows between our group and it took quite a while to find them all. Most of us had problems with the key cards when opening doors and gates. Eventually I was told by a receptionist that the trick was not to keep the card near to your mobile phone. Once I separated them I only then had an ongoing problem with one of the gates. Out of the 5 bungalows we had we had cockroaches in 4 of them. I realise we were in the Canaries and we've visited the Islands many times but do not always get cockroaches in our accommodation. Maybe we seen so many because the doors were somewhat ill fitting with gaps where the creatures may have got through. The bungalows were kept clean each day by the maid service. The resort is in a good location. There is a Premium area within the resort (more expensive).


    General Manager elcastillorrpp - Barcelo Castillo Beach Resort, bu yorumu yanıtladı
    Dear Maureen, We would first like to thank you for sharing your recent experience in our Barceló Castillo Beach Resort. We also thank you for your comments regarding the cleanliness of our grounds and the room you were allocated in, being fully aware that this is basic for a comfortable holiday experience in any hotel. We lament reading that you found cockroaches in the room, we do have a pesticide plan but unfortunately, given the climatology and the location of Fuerteventura, their presence is sometimes unavoidable. We take good note of your comments regarding the imperfection you found in the rooms, these will help us identify the areas we need to improve and we are deeply sorry if this caused you and your family any inconvenience. Once again, we thank you for your constructive comments regarding your stay. We hope to receive you again in our hotel in a non-distant future. Yours sincerely, Alirio Pérez, Director - General Manager

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    (İsteğe bağlı tarihler)

    İndirim veya promosyon kodu, normal fiyat üzerinden indirim yapılmasını sağlayan, harflerden ve/veya rakamlardan oluşan bir kombinasyondur. my Barcelo'ya üye olarak, sosyal ağlarda bizi takip ederek veya rezervasyonlarınızı Barcelo.com'dan yaparak özel kampanyalar yoluyla indirim kodları kazanabilirsiniz. 

    Eğer bir indirim kodunuz varsa, şimdi girmeniz halinde bu rezervasyona ilgili indirim uygulanacaktır. İndirim ek hizmet ücretlerine uygulanmaz. Bir indirim kodu ile özel indirimlerin olası bir kombinasyonunu teşkil edecek şekilde, maksimum toplam indirim tutarı, fiyat tarifesi üzerinden %25 olacaktır (son odalar promosyonunun söz konusu olduğu durumlar hariç olmak üzere). Rezervasyon başına yalnızca bir indirim kodu kabul edilir.

    Tarifeler yükleniyor...
    Otele atanmış bir tarife yok

    En iyi online fiyat garantisi

    Daha iyi bir fiyat bulursanız, mevcut fiyatta indirim yapacağız.

    Aradaki farkı iade ediyor ve nihai rezervasyon fiyatı üzerinden %10'luk ilave indirim uyguluyoruz. Buradan daha fazla bilgi edinebilirsiniz...