Barceló Jandía Club Premium  Hotel Pool

Occidental Jandía Royal Level - Adults only

Texto: 36968 Altı havuzu, B-Room odaları ve muhteşem Jandía sahili manzarası bulunan bu her şey dahil otel yetişkinlere özel. C/ Sancho Panza, s/n. Urbanización Playa del Jable | 35625 Jandía, Pájara (Fuerteventura)
+34 928 546 000 +34 928 542 626
Occidental Jandía Royal Level - Adults only Texto: 36968 4.5 out of 5 based on 1130 ratings. 1130 user reviews.
Occidental Jandía Royal Level - Adults only reviewed by Berridge W on . Great holiday but they could do more Overall great holiday. Need more people at the adult only pool bar as had to que and should offer a 'sunbed waiter service' given the price paid. Deck area was closed for the duration of my stay... Rating: 5
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Occidental Jandía Royal Level - Adults only

C/ Sancho Panza, s/n. Urbanización Playa del Jable   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Sahası

400 m Jandía Plajı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Occidental Jandía Royal Level - Adults only

4.5/5 Round Indicators
| 1130 Görüşler

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    Round Indicators
    Berridge W Uppingham, United Kingdom. 08/20/2017 Yalnız seyahat

    “Great holiday but they could do more”

    Overall great holiday. Need more people at the adult only pool bar as had to que and should offer a 'sunbed waiter service' given the price paid. Deck area was closed for the duration of my stay which was disappointing as would have offered an alternative to the pool. I would go back though!
    Round Indicators
    Diane B 08/18/2017 Çiftler

    “Lovely stay”

    This suited our needs. Our room was spacious and clean. Staff were all lovely especially Miguel and Marco but could mention loads more. We ate in the hotel every meal time bar one. The food was varied and there was something for everyone in our group which was good as one is a fussy eater :) I would definitely return here again for 1 week or 10 nights. There are some lovely walks if you're feeling energetic especially down to morro Jable where there are plenty of tapas bars and restaurants.
    Round Indicators
    nrmm London. 08/15/2017 Aile

    “Premium, yes. Royal, no.”

    We stayed 7 nights on AI at Occidental Jandia Royal Level - Adults Only. This is a section of the main hotel Occidental Jandia where children and a more sophisticated and personalised treatment is offered to guests. It was certainly a better option for us as we were looking for a more quieter place in the peak of the high season. There's a premium element that you experience but certainly not Royal (this is a big error by the hotel as the brand positioning is totally wrong and deceiving). Here's why: CONS - guests arriving off business hours have to check in on the normal reception of the non-premium area. This area is very busy and guests are treated in bulk, having receptionists explaining rules and giving additional information to groups of guests, rather than just the actual guests checking-in; - the bar/restaurant Atlantico is fine, good setting and well appointed but after a couple of days the food just becomes obviously repetitive. There's always an option to book a table on the a la carte restaurant for dinner; here the menu changes everyday but yet there's some similarity with some of the meals offered on the Atlantico resto, just with a different "twist" - the pool needs a revamp, it doesn't look clean on the bottom tiles whether that requires a replacement or is just lack of proper maintenance that I just don't know - to get to the a la carte resto you need to go through a shared area with the main hotel.. as you go through you often see dirty and dusty tables, cutlery, dishes, etc that haven't picked up by staff - there's a free shuttle to the beach, great. However, if you don't to rely on that and you're not driving.. it's a pain to get to the beach (specially on return as it's the hotel is hill side). We must say though that the beaches at Jandia are excellent (way better than up north in the island) - beach towels needs to be looked after.. if they're too worn out then just replace them by newer ones.. - plunge pool on the terrace was being repaired. This terrace is part of the adult section, but on west wing. Looks really nice but it's just unbearable with the heat and of course no pool. On the positive side of things: - it's a good value for money; - housekeeping staff is good, OCD as we like - it is certainly a quiet place as we wanted, so did not disappoint - free indoor parking - comfortable sun loungers around the pool(s) and there's always a few available (including on the shade) - I lost my sunglasses and these have been kept by the staff (++) Overall, we'd recommend it to someone who's looking for a good value no hassle adults holiday. Just don't expect any royalty, special attention to details or even a meaningful experience. At the end the day this is just a small adults section within a huge complex. If this is right up your street then I'd lastly suggest you hire a car so that you can visit some of the most amazing beaches in Fuerteventura which, in my view, are in Jandia.
    Round Indicators
    Cyberspace72 08/11/2017 Çiftler

    “Lost the magic touch”

    2nd visit to this hotel and some changes are not for the better. Towels have been removed from pool area and you now have to argue at royal reception to get 2 towels each (one does not cover sun bed). Staff were very rude about this change (maybe if management spent less time in groups of three on phones and more time talking to returning customers these problems would be easily resolved). BBQ at night have been removed (after complaining we did have one on our last evening) food in restraunt is nice but can be a little cold sometimes. Pools are really nice and tempretures have been sorted this year. Unfortunately they seem to only get cleaned once a week so the bottoms can be slippy and a bit dirty between tiles. Ala carte restraunt was a dissapointment, arrived 10mins early and was told they were not open yet and sent away. Staff did not offer us a glass of wine while we waited and food was poor (had better microwave meals). Pool area is now left untidy over night with glasses and sunbeds all over the place. Although most staff are pleasent it appears staff have been cut so therfore the staff who are left are trying to do more without support (and are struggling). Added entainment a few nights a week is an improvement, but other changes make this less of a premier experience. Last year I gave this 5* for premium service but unfortunately even after to speaking to management to give them an opportunity to improve service (nothing changed). Is this a good hotel - yes do they still offer a great premier service no (its ok). Real shame as I know lots of people return and return to this hotel - we came away thinking its time for a change. A real shame

    Guest Relations Manager Barcelo_Canarias - Occidental Jandia Royal Level - Adults Only, bu yorumu yanıtladı
     Dear Guest, Firstly we thank you for making our Occidental Jandia Royal Level your choice hotel for a second visit to Fuerteventura, although we regret that we fell a little short of your expectations this time around. We would like to apologize about the inconvenience by removing the towels from the pool, which we did because Barceló Group respect of environment and we want our clients to become aware of it and use fewer towels. It may not be the best solution to hand it over by reception. So we are happy to inform you that thank your comments during your stay we did change the system and give the towels out by the pool. Regarding the pool, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; we also would like to inform you that since receiving your review a meeting has been held with our entire manager team with your review being used as the example to guarantee a clean pool area anytime and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. About the barbecue we apologize that you could just enjoy once during your stay. It was a special service we gave last year and we are starting to give this service again. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards Guest experience Manager

    Round Indicators
    colynnie2017 Glasgow, İngiltere. 08/09/2017 Çiftler

    “honeymoon bliss”

    we arrived late and the royal level check in was closed...no problem...dinner brought to our room with a cold bottle of cava in the well stocked ....free ...mini bar. The room ( 104 ) big and spacious with flat screen tv ( reception not great ) bathroom and shwer excellent. On the royal level terrace you open your doors to a large private area with your own sun beds,which have fresh towels on them everyday,a private shower outside the room.....other styles of sunbeds to use also as well as a hot tub and small plunge pool.bar at the end of the terrace served branded drinks and beers and was staffed by Nerea who was very attentive friendly and helpful. It's a relaxed space with great views over the rest of the hotel area and the beach and sea.The Altanico restaurant is a lovely space The food was fresh and plentiful ,always something to eat .The hot plate got a bit backed up and could maybe do with either being bigger or just cook some food and leave as part of the buffet. The service is first class. There is a larger buffet restaurant which can also be used by premium guests,massive choice,fresh and hot .There is a private bar area with a lovely terrace which has some gentle entertainment. There is also a small buffet type snack bar area with cold drinks toasties burgers...also fresh salad,ice cream. Halfway down from the premium area and the walk to the beach so very welcome and again spotless. The beach is a 10-15 walk and is enormous!! fairly quiet too.A short walk takes to a small shopping mall with a Spar and some shops or a 20 minute walk takes you into the main town which is full of places to eat and shop and a bit manic. The hotel is the reason for going to this area and you really don't need to leave it.We had dinner a couple of nights at a couple of local places ( see other reviews ) however not too impressed with the value for money. The area where the ferry comes in seems more for the locals and is a bit neglected. The staff at the hotel are super helpful friendly and efficient.The room was spotless,cleaned every day wand fresh towels.The terrace area and premium pool area had plenty of towels and space .The main pools were very busy and it was a joy to go to the premium areas. Fabulous hotel

    DEĞERLENDIRME

    Round Indicators

    • ağustos 20 2017
    • Uppingham, United Kingdom
    • Yalnız seyahat

    Berridge W

    “Great holiday but they could do more”


    Overall great holiday. Need more people at the adult only pool bar as had to que and should offer a 'sunbed waiter service' given the price paid. Deck area was closed for the duration of my stay which was disappointing as would have offered an alternative to the pool. I would go back though!


    DEĞERLENDIRME

    Round Indicators

    • ağustos 18 2017
    • Çiftler

    Diane B

    “Lovely stay”


    This suited our needs. Our room was spacious and clean. Staff were all lovely especially Miguel and Marco but could mention loads more. We ate in the hotel every meal time bar one. The food was varied and there was something for everyone in our group which was good as one is a fussy eater :) I would definitely return here again for 1 week or 10 nights. There are some lovely walks if you're feeling energetic especially down to morro Jable where there are plenty of tapas bars and restaurants.


    DEĞERLENDIRME

    Round Indicators

    • ağustos 15 2017
    • London
    • Aile

    nrmm

    “Premium, yes. Royal, no.”


    We stayed 7 nights on AI at Occidental Jandia Royal Level - Adults Only. This is a section of the main hotel Occidental Jandia where children and a more sophisticated and personalised treatment is offered to guests. It was certainly a better option for us as we were looking for a more quieter place in the peak of the high season. There's a premium element that you experience but certainly not Royal (this is a big error by the hotel as the brand positioning is totally wrong and deceiving). Here's why: CONS - guests arriving off business hours have to check in on the normal reception of the non-premium area. This area is very busy and guests are treated in bulk, having receptionists explaining rules and giving additional information to groups of guests, rather than just the actual guests checking-in; - the bar/restaurant Atlantico is fine, good setting and well appointed but after a couple of days the food just becomes obviously repetitive. There's always an option to book a table on the a la carte restaurant for dinner; here the menu changes everyday but yet there's some similarity with some of the meals offered on the Atlantico resto, just with a different "twist" - the pool needs a revamp, it doesn't look clean on the bottom tiles whether that requires a replacement or is just lack of proper maintenance that I just don't know - to get to the a la carte resto you need to go through a shared area with the main hotel.. as you go through you often see dirty and dusty tables, cutlery, dishes, etc that haven't picked up by staff - there's a free shuttle to the beach, great. However, if you don't to rely on that and you're not driving.. it's a pain to get to the beach (specially on return as it's the hotel is hill side). We must say though that the beaches at Jandia are excellent (way better than up north in the island) - beach towels needs to be looked after.. if they're too worn out then just replace them by newer ones.. - plunge pool on the terrace was being repaired. This terrace is part of the adult section, but on west wing. Looks really nice but it's just unbearable with the heat and of course no pool. On the positive side of things: - it's a good value for money; - housekeeping staff is good, OCD as we like - it is certainly a quiet place as we wanted, so did not disappoint - free indoor parking - comfortable sun loungers around the pool(s) and there's always a few available (including on the shade) - I lost my sunglasses and these have been kept by the staff (++) Overall, we'd recommend it to someone who's looking for a good value no hassle adults holiday. Just don't expect any royalty, special attention to details or even a meaningful experience. At the end the day this is just a small adults section within a huge complex. If this is right up your street then I'd lastly suggest you hire a car so that you can visit some of the most amazing beaches in Fuerteventura which, in my view, are in Jandia.


    DEĞERLENDIRME

    Round Indicators

    • ağustos 11 2017
    • Çiftler

    Cyberspace72

    “Lost the magic touch”


    2nd visit to this hotel and some changes are not for the better. Towels have been removed from pool area and you now have to argue at royal reception to get 2 towels each (one does not cover sun bed). Staff were very rude about this change (maybe if management spent less time in groups of three on phones and more time talking to returning customers these problems would be easily resolved). BBQ at night have been removed (after complaining we did have one on our last evening) food in restraunt is nice but can be a little cold sometimes. Pools are really nice and tempretures have been sorted this year. Unfortunately they seem to only get cleaned once a week so the bottoms can be slippy and a bit dirty between tiles. Ala carte restraunt was a dissapointment, arrived 10mins early and was told they were not open yet and sent away. Staff did not offer us a glass of wine while we waited and food was poor (had better microwave meals). Pool area is now left untidy over night with glasses and sunbeds all over the place. Although most staff are pleasent it appears staff have been cut so therfore the staff who are left are trying to do more without support (and are struggling). Added entainment a few nights a week is an improvement, but other changes make this less of a premier experience. Last year I gave this 5* for premium service but unfortunately even after to speaking to management to give them an opportunity to improve service (nothing changed). Is this a good hotel - yes do they still offer a great premier service no (its ok). Real shame as I know lots of people return and return to this hotel - we came away thinking its time for a change. A real shame


    Guest Relations Manager Barcelo_Canarias - Occidental Jandia Royal Level - Adults Only, bu yorumu yanıtladı
    Dear Guest, Firstly we thank you for making our Occidental Jandia Royal Level your choice hotel for a second visit to Fuerteventura, although we regret that we fell a little short of your expectations this time around. We would like to apologize about the inconvenience by removing the towels from the pool, which we did because Barceló Group respect of environment and we want our clients to become aware of it and use fewer towels. It may not be the best solution to hand it over by reception. So we are happy to inform you that thank your comments during your stay we did change the system and give the towels out by the pool. Regarding the pool, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; we also would like to inform you that since receiving your review a meeting has been held with our entire manager team with your review being used as the example to guarantee a clean pool area anytime and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. About the barbecue we apologize that you could just enjoy once during your stay. It was a special service we gave last year and we are starting to give this service again. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards Guest experience Manager

    DEĞERLENDIRME

    Round Indicators

    • ağustos 9 2017
    • Glasgow, İngiltere
    • Çiftler

    colynnie2017

    “honeymoon bliss”


    we arrived late and the royal level check in was closed...no problem...dinner brought to our room with a cold bottle of cava in the well stocked ....free ...mini bar. The room ( 104 ) big and spacious with flat screen tv ( reception not great ) bathroom and shwer excellent. On the royal level terrace you open your doors to a large private area with your own sun beds,which have fresh towels on them everyday,a private shower outside the room.....other styles of sunbeds to use also as well as a hot tub and small plunge pool.bar at the end of the terrace served branded drinks and beers and was staffed by Nerea who was very attentive friendly and helpful. It's a relaxed space with great views over the rest of the hotel area and the beach and sea.The Altanico restaurant is a lovely space The food was fresh and plentiful ,always something to eat .The hot plate got a bit backed up and could maybe do with either being bigger or just cook some food and leave as part of the buffet. The service is first class. There is a larger buffet restaurant which can also be used by premium guests,massive choice,fresh and hot .There is a private bar area with a lovely terrace which has some gentle entertainment. There is also a small buffet type snack bar area with cold drinks toasties burgers...also fresh salad,ice cream. Halfway down from the premium area and the walk to the beach so very welcome and again spotless. The beach is a 10-15 walk and is enormous!! fairly quiet too.A short walk takes to a small shopping mall with a Spar and some shops or a 20 minute walk takes you into the main town which is full of places to eat and shop and a bit manic. The hotel is the reason for going to this area and you really don't need to leave it.We had dinner a couple of nights at a couple of local places ( see other reviews ) however not too impressed with the value for money. The area where the ferry comes in seems more for the locals and is a bit neglected. The staff at the hotel are super helpful friendly and efficient.The room was spotless,cleaned every day wand fresh towels.The terrace area and premium pool area had plenty of towels and space .The main pools were very busy and it was a joy to go to the premium areas. Fabulous hotel


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