Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Papagayo Körfezi'nin muhteşem doğal ortamıyla çevrelenmiş, yalnızca yetişkinlere hizmet veren lüks her şey dahil resort. Blvd. Playa Hermosa 800mts al norte | 48-5000 | Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 3518 ratings. 3518 user reviews.
Occidental Papagayo - Adults only reviewed by Hieronymus74 on . Worst reception ever experienced Our check in experience at reception was the worst we've ever experienced, anywhere. While other aspects of our stay were good, it tainted everything else. We were only staying one night after... Rating: 1
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000   Golfo de Papagayo   Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós Uluslararası Havalimanı

31 km Papagayo Körfezi

9 km Coco Plajı

3 km Hermosa Plajı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3521 Görüşler

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GEZGINLERIN PUANLAMASI

Mükemmel

37% Complete

1308

Çok iyi

33% Complete

1172

Normal

15% Complete

547

Kötü

8% Complete

293

Çok kötü

5% Complete

202

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Angela F Dawson Creek, Kanada. 02/16/2018 Çiftler

    “Romantic Getaway on the Beach”

    My husband and I spent 6 days at this resort for our anniversary. This was our first experience with an all-inclusive vacation and we were very pleased with the service we received, the food (we mostly ate at the buffet which offered a good selection of fresh food), and the amenities. Our room was clean and very private, well maintained throughout our stay. We had the premium level vacation which meant we had access to the premium lounge with a concierge who took care of arranging our dinner reservations at the restaurants, tours in the region and any questions we had. The hotel offers a busy activity schedule which we didn't take advantage of, so I can't speak for the activities. The concierge arranged a tour for us and we were very happy with the tour company and activities that were arranged. The beach along the resort is a public beach and we met another guide there that arranged another tour for us. We were very happy with that one as well. While the beach is public, it feels very safe and there always seemed to be someone from the hotel security nearby keeping an eye on things, as well as beach chairs for guest use during the day, kayaks and snorkels to use free of charge. We loved the beautiful view off our room in building 8, and how seldom we had to stand in line or wait a long time for drinks or food. I would stay here again.
    Round Indicators
    Jennifer M Halifax, Kanada. 02/15/2018 Çiftler

    “Good first experience of costa rica”

    Very nice resort. If you like activity this is not the resort for you, the night life is very quiet. If you want a quiet relaxing resort this is the place for you. If you have any issue with walking this is NOT the resort for you there are lots of stairs you will work off you meals that's for sure. We decided to do lots of excursions cause of this We did the nicarauga and cities tour, awesome day but a 17 hour day but worth it! WE also did fishing and a couple of sunset tours. We booked everything through JUNIOR on the beach super nice guy. Everyone in costa rica is so nice. The beaches are volcanic ash so if you are looking for a white sand beach you not gonna find it on this side of the coast.

    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Jennifer M Thank you for making our Occidental Papagayo hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. The mission of the hotel is to make our guests relax on their holidays, enjoying the sun, the beach, and the nature that surrounds us. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jean Marie Prudencio General Manager

    Round Indicators
    MKKlaus London ON. 02/15/2018

    “Beautiful location, great food, amazing staff”

    Firstly this is NOT the place for physically handicapped people, very steep walkways, lots of steps, steep steps into/out of shuttles that race you around the compound, you must hang on - it's a free amusement ride! The staff are very friendly, happy, and hard workers. Karen is amazing at reception. If you want the full 4 stars you should book the Premium they get better food and alcohol choices. Luckily we were 2 couples and were able to book the a la cart restaurants more than if only on our own. The Asian restaurant was great, get the cooking table if possible it was so fun and amazing.Too much food, but great. You need to get to the reservation table before 8 to line up to sign up for the a la cart - if not booking Premium. The Chateaubriand at the BBQ restaurant was tender and didn't need any of the included sauces. Italian isn't my type of food but others like it and LARGE servings! We did have some issues and it took a couple days to see the manager, but once we did he was very attentive and listened to our suggestions, and problems, as well as our praise for the many things they are doing right. My husband and I got sick (exposure to sick grand kids before leaving) and the quick trip via shuttle into Coco Beach, taken right to the Dr office, was fast and 2 hours from the time of asking how to get there - we were back at the resort with our prescribed medicines and on the road to recovering.

    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Mr Klaus Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. First and foremost we are deeply sorry to hear that you felt poorly during your stay. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards Jean Marie Prudencio General Manager

    Round Indicators
    Diane K Minneapolis, Minnesota. 02/15/2018 Çiftler

    “Low Key, Nice Place”

    I'm not an "All Inclusive" type of person, especially in safe countries that I want to get out and explore. So that being said, I would probably not ever go back because I'd rather travel the country and experience a little more than you get from an AI. The food was ok. The buffet gets old after a few days. The specialty restaurants were very yummy but the service was quite slow. The pools are very nice. Enjoyed volleyball, the swim up bar, and the chairs are comfortable. The service was good. I can't really compare it to anything else. People were friendly. Drinks sucked. But again, I'm sure they are no different than any other All Inclusive. There were times I didn't get any alcohol in my pina colada. If you are looking to get any sort of buzz while hanging out by the pool, ask for doubles or straight booze!! I just got gut rot from drinking the mixture of drinks all day. My own fault :-/ The rooms were ok. Nothing special. The housekeeping services was not great. They did a good job of cleaning the room up and making the bed, but they would take towels and not leave any clean towels, they often didn't restock the water in the fridge, and then it was quite slow to get a response (i.e. for towels!). Some people complain about how much walking there is (we were in building 17, so quite a distance from the main buildings). We enjoyed the walk and the grounds are lovely. We saw many iguanas and howler monkeys on the property during our walks. There were also shuttles available if you just don't feel like walking. The tour guides at the beach are not affiliated with the hotel but they were very nice. We took a tour with Brian (Fox Tours) one day and he was marvelous! We used the hotel to take an overpriced shuttle to Coco Beach one day. It's better to take a cab I think. It is cheaper and you can set your own time. We danced late in the disco a couple of times. The negative on the disco was that they would not take requests at all. There was one time when it was only our group in the disco and he wouldn't take our requests when it was just us! So they have a preset list of songs and they won't deviate I guess. Overall, for the price it was nice. But really - I don't know what the point of an All Inclusive is in Costa Rica. The Sopas are awesome, the beach towns are welcoming, the country welcomes visitors and is very proud to show you their country. Get out and SEE Costa Rica! Save the AI's for Mexico or Dominican where you might not feel safe traveling the country or there isn't too much to see beyond the blue waters.

    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Diane K We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Occidental we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all palates, nevertheless there is a wide spice station in our buffet for our guests to help themselves and season their dishes to their liking. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards Jean Marie Prudencio General Manager

    Round Indicators
    Hieronymus74 Peterborough, Kanada. 02/14/2018 Çiftler

    “Worst reception ever experienced”

    Our check in experience at reception was the worst we've ever experienced, anywhere. While other aspects of our stay were good, it tainted everything else. We were only staying one night after touring around on our own, so I expect they had little interest in serving us, but it will ensure that we don't return. The staff at reception were indifferent to our questions and needs, rude in general to us and other guests that were checking, and had no interest whatsoever in assisting us or providing service. Direct questions were met with a glare and ignored. There was another couple trying to check in that weren't happy either, and as soon as they left the staff starting talking about them and laughing at them. We did have good experiences at other times but that initial contact was it for us. The response from the hotel? An indifferent "We're sorry for what happened. We are looking forward to your return soon."

    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Guest We were very disappointed to read your experience during your stay in our Occidental Papagayo hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. It is also with great concern that we have read your comments on our reception team as it is renowned in the hospitality industry that the first 10 minutes at the reception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. Our staff's service and kindness is one of our main strengths and we are quite disappointed to hear that you felt we under performed in this area at our the reception desk. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards Jean Marie Prudencio General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 16 2018
    • Dawson Creek, Kanada
    • Çiftler

    Angela F

    “Romantic Getaway on the Beach”


    My husband and I spent 6 days at this resort for our anniversary. This was our first experience with an all-inclusive vacation and we were very pleased with the service we received, the food (we mostly ate at the buffet which offered a good selection of fresh food), and the amenities. Our room was clean and very private, well maintained throughout our stay. We had the premium level vacation which meant we had access to the premium lounge with a concierge who took care of arranging our dinner reservations at the restaurants, tours in the region and any questions we had. The hotel offers a busy activity schedule which we didn't take advantage of, so I can't speak for the activities. The concierge arranged a tour for us and we were very happy with the tour company and activities that were arranged. The beach along the resort is a public beach and we met another guide there that arranged another tour for us. We were very happy with that one as well. While the beach is public, it feels very safe and there always seemed to be someone from the hotel security nearby keeping an eye on things, as well as beach chairs for guest use during the day, kayaks and snorkels to use free of charge. We loved the beautiful view off our room in building 8, and how seldom we had to stand in line or wait a long time for drinks or food. I would stay here again.


    DEĞERLENDIRME

    Round Indicators

    • şubat 15 2018
    • Halifax, Kanada
    • Çiftler

    Jennifer M

    “Good first experience of costa rica”


    Very nice resort. If you like activity this is not the resort for you, the night life is very quiet. If you want a quiet relaxing resort this is the place for you. If you have any issue with walking this is NOT the resort for you there are lots of stairs you will work off you meals that's for sure. We decided to do lots of excursions cause of this We did the nicarauga and cities tour, awesome day but a 17 hour day but worth it! WE also did fishing and a couple of sunset tours. We booked everything through JUNIOR on the beach super nice guy. Everyone in costa rica is so nice. The beaches are volcanic ash so if you are looking for a white sand beach you not gonna find it on this side of the coast.


    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Jennifer M Thank you for making our Occidental Papagayo hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. The mission of the hotel is to make our guests relax on their holidays, enjoying the sun, the beach, and the nature that surrounds us. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jean Marie Prudencio General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 15 2018
    • London ON

    MKKlaus

    “Beautiful location, great food, amazing staff”


    Firstly this is NOT the place for physically handicapped people, very steep walkways, lots of steps, steep steps into/out of shuttles that race you around the compound, you must hang on - it's a free amusement ride! The staff are very friendly, happy, and hard workers. Karen is amazing at reception. If you want the full 4 stars you should book the Premium they get better food and alcohol choices. Luckily we were 2 couples and were able to book the a la cart restaurants more than if only on our own. The Asian restaurant was great, get the cooking table if possible it was so fun and amazing.Too much food, but great. You need to get to the reservation table before 8 to line up to sign up for the a la cart - if not booking Premium. The Chateaubriand at the BBQ restaurant was tender and didn't need any of the included sauces. Italian isn't my type of food but others like it and LARGE servings! We did have some issues and it took a couple days to see the manager, but once we did he was very attentive and listened to our suggestions, and problems, as well as our praise for the many things they are doing right. My husband and I got sick (exposure to sick grand kids before leaving) and the quick trip via shuttle into Coco Beach, taken right to the Dr office, was fast and 2 hours from the time of asking how to get there - we were back at the resort with our prescribed medicines and on the road to recovering.


    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Mr Klaus Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. First and foremost we are deeply sorry to hear that you felt poorly during your stay. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards Jean Marie Prudencio General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 15 2018
    • Minneapolis, Minnesota
    • Çiftler

    Diane K

    “Low Key, Nice Place”


    I'm not an "All Inclusive" type of person, especially in safe countries that I want to get out and explore. So that being said, I would probably not ever go back because I'd rather travel the country and experience a little more than you get from an AI. The food was ok. The buffet gets old after a few days. The specialty restaurants were very yummy but the service was quite slow. The pools are very nice. Enjoyed volleyball, the swim up bar, and the chairs are comfortable. The service was good. I can't really compare it to anything else. People were friendly. Drinks sucked. But again, I'm sure they are no different than any other All Inclusive. There were times I didn't get any alcohol in my pina colada. If you are looking to get any sort of buzz while hanging out by the pool, ask for doubles or straight booze!! I just got gut rot from drinking the mixture of drinks all day. My own fault :-/ The rooms were ok. Nothing special. The housekeeping services was not great. They did a good job of cleaning the room up and making the bed, but they would take towels and not leave any clean towels, they often didn't restock the water in the fridge, and then it was quite slow to get a response (i.e. for towels!). Some people complain about how much walking there is (we were in building 17, so quite a distance from the main buildings). We enjoyed the walk and the grounds are lovely. We saw many iguanas and howler monkeys on the property during our walks. There were also shuttles available if you just don't feel like walking. The tour guides at the beach are not affiliated with the hotel but they were very nice. We took a tour with Brian (Fox Tours) one day and he was marvelous! We used the hotel to take an overpriced shuttle to Coco Beach one day. It's better to take a cab I think. It is cheaper and you can set your own time. We danced late in the disco a couple of times. The negative on the disco was that they would not take requests at all. There was one time when it was only our group in the disco and he wouldn't take our requests when it was just us! So they have a preset list of songs and they won't deviate I guess. Overall, for the price it was nice. But really - I don't know what the point of an All Inclusive is in Costa Rica. The Sopas are awesome, the beach towns are welcoming, the country welcomes visitors and is very proud to show you their country. Get out and SEE Costa Rica! Save the AI's for Mexico or Dominican where you might not feel safe traveling the country or there isn't too much to see beyond the blue waters.


    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Diane K We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Occidental we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all palates, nevertheless there is a wide spice station in our buffet for our guests to help themselves and season their dishes to their liking. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards Jean Marie Prudencio General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 14 2018
    • Peterborough, Kanada
    • Çiftler

    Hieronymus74

    “Worst reception ever experienced”


    Our check in experience at reception was the worst we've ever experienced, anywhere. While other aspects of our stay were good, it tainted everything else. We were only staying one night after touring around on our own, so I expect they had little interest in serving us, but it will ensure that we don't return. The staff at reception were indifferent to our questions and needs, rude in general to us and other guests that were checking, and had no interest whatsoever in assisting us or providing service. Direct questions were met with a glare and ignored. There was another couple trying to check in that weren't happy either, and as soon as they left the staff starting talking about them and laughing at them. We did have good experiences at other times but that initial contact was it for us. The response from the hotel? An indifferent "We're sorry for what happened. We are looking forward to your return soon."


    Gerente Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Guest We were very disappointed to read your experience during your stay in our Occidental Papagayo hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. It is also with great concern that we have read your comments on our reception team as it is renowned in the hospitality industry that the first 10 minutes at the reception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. Our staff's service and kindness is one of our main strengths and we are quite disappointed to hear that you felt we under performed in this area at our the reception desk. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards Jean Marie Prudencio General Manager

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