Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Papagayo Körfezi'nin muhteşem doğal ortamıyla çevrelenmiş, yalnızca yetişkinlere hizmet veren lüks her şey dahil resort. Blvd. Playa Hermosa 800mts al norte | 48-5000 Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 3221 ratings. 3221 user reviews.
Occidental Papagayo - Adults only reviewed by Rita B on . Wonderful for Honeymoon Went here in July for my honeymoon. It was our first time in Costa Rica and we loved our stay! We got the premium level and Omar helped us with everything. He helped us book numerous excursions and... Rating: 4
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo   Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós Uluslararası Havalimanı

31 km Papagayo Körfezi

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3221 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

36% Complete

1162

Çok iyi

33% Complete

1066

Normal

16% Complete

522

Kötü

8% Complete

275

Çok kötü

6% Complete

196

Filtreleme kriteri

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    Rita B 07/25/2017 Çiftler

    “Wonderful for Honeymoon”

    Went here in July for my honeymoon. It was our first time in Costa Rica and we loved our stay! We got the premium level and Omar helped us with everything. He helped us book numerous excursions and made sure we were well taken care of. The food was decent, and provided lots of choices. Room service left something to be desired...the descriptions did not accurately portray what was brought (for example, instead of toast I got plain un-toasted slices of bread with no butter of jam provided...). There was free wifi but beware it is very slow, we didn't mind because we wanted to disconnect anyway. The beach is not large but nice and peaceful. Overall the staff was friendly, the rooms were clean, the drinks were good(not very strong though) and the experience was lovely.

    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Rita B; First and foremost, Happy Belated Honeymoon! Thank you for choosing to spend such an important event with us at Occidental Papagayo where our goal is to make our home feel like yours. We are happy our hotel and staff were able to meet all your needs during your stay. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your well being whilst in our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    Joni_Allison Brooklyn, New York. 07/25/2017 Çiftler

    “Great resort”

    The resort is beautiful with the feeling that you're secluded in a rainforest. Although our room was far from the lobby, shuttle service was continuous and we did manage to find a good walking route which we used mostly. We didn't like having to wait around after check in since we were early but if you're prepared then you can go eat at the snack bar and lounge in the pool until your room is ready. The employees were all very sweet and accommodating and the food was delicious! I would certainly come back to Occidental for another quiet relaxing vacation.

    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Joni_Allison Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will be waiting for you on your next vacation Kind Regards!! Jean Marie P General Manager

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    havingfunWinnipeg winnipeg. 07/19/2017 Çiftler

    “Peaceful and Relaxing”

    This resort is very nicely laid out in the hills with nice views of the ocean and pool. With the Barcelo chain running this resort now we knew from staying at other Barcelo's that standards are very high and, this was clearly visible during our stay. Everything kept very clean and organized throughout ! All the restaurants incl. buffet for breakfast, lunch and dinner were excellent ! ALL the staff were top notch all the way we cannot say enough good things about them all ! Thank- you The only thing we wished they had was washroom facilities down by the beach because its a 10 minute walk back up to the washrooms by the pool. We were told that the Resort is planning on building another new pool with washroom/ change rooms down by the ocean bar in the near future. That would make it a 5 star resort then for sure.

    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Guest; Thank you for your fabulous review of Occidental Papagayo. We are delighted that you choose us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience and I am so pleased that we did it for you. As you mention we are under construction a new swimming pool close to the beach as well bathrooms close to it. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. Best Regards. Mr. Jean Marie General Manager

    Round Indicators
    BarbraSK Merrick, New York. 07/19/2017 Arkadaş kaçamakları

    “BYO alcohol, grilled chicken & napkins...”

    We stayed here from 7/6-7/13 and were somewhat disappointed...not sure what everyone else saw but apparently we saw differently...we were upgraded to the premium package by the couple we traveled with...when we got to the room, the air had not been turned on...it was hot! Nothing in the refrigerator...problems using the safe & TV...employees did not go over & above...did their jobs, nothing more...mini-bar was replenished when we asked...food choices at the buffet were the same at every meal...saucey, fried, over salted meats & carbs...not many choices...salad dressing was limited...grill only made burgers & occasionally fish...no outdoor food near pool and drink service at pool was slow...not enough staff...no enthusiasm other than the volleyball man...drinks contained little alcohol other than the premium level bar...up the stairs...did not get to know any of the employees...no service at beach...had to get our own chairs... Beautiful property that is unfortunately poorly run...small inexpensive improvements can be made...but little effort...

    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear BarbraSK; Thank you for sharing a review of Occidental Papagayo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards; Mr. Jean Marie P Gerente General

    Round Indicators
    SpecialRomance Ontario. 07/19/2017 Çiftler

    “Pretty paradise ”

    Check-in/out was very smooth. Room and all areas of the grounds were well maintained. Nice main pool area and great selection in the snack bar off the pool. Evening entertainment was good and relaxing. Other dining options were Japanese and Italian aside from the main areas for breakfast lunch and dinner. Our view was pretty nice. Main floor steps away from a boarder fence overlooking the ocean. Private/public beach just steps away. Excursions were amazing! First time zipliner and loved it all. Food was fabulous and our guide Larry was awesome!

    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Guest; Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. It was our pleasure to attend you throughout your stay and we do hope we may have another opportunity in the future to welcome you back here with us again. Kind regards Mr. Jean Marie P General Manager

    DEĞERLENDIRME

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    • temmuz 25 2017
    • Çiftler

    Rita B

    “Wonderful for Honeymoon”


    Went here in July for my honeymoon. It was our first time in Costa Rica and we loved our stay! We got the premium level and Omar helped us with everything. He helped us book numerous excursions and made sure we were well taken care of. The food was decent, and provided lots of choices. Room service left something to be desired...the descriptions did not accurately portray what was brought (for example, instead of toast I got plain un-toasted slices of bread with no butter of jam provided...). There was free wifi but beware it is very slow, we didn't mind because we wanted to disconnect anyway. The beach is not large but nice and peaceful. Overall the staff was friendly, the rooms were clean, the drinks were good(not very strong though) and the experience was lovely.


    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Rita B; First and foremost, Happy Belated Honeymoon! Thank you for choosing to spend such an important event with us at Occidental Papagayo where our goal is to make our home feel like yours. We are happy our hotel and staff were able to meet all your needs during your stay. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your well being whilst in our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards; Mr. Jean Marie P General Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 25 2017
    • Brooklyn, New York
    • Çiftler

    Joni_Allison

    “Great resort”


    The resort is beautiful with the feeling that you're secluded in a rainforest. Although our room was far from the lobby, shuttle service was continuous and we did manage to find a good walking route which we used mostly. We didn't like having to wait around after check in since we were early but if you're prepared then you can go eat at the snack bar and lounge in the pool until your room is ready. The employees were all very sweet and accommodating and the food was delicious! I would certainly come back to Occidental for another quiet relaxing vacation.


    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Joni_Allison Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will be waiting for you on your next vacation Kind Regards!! Jean Marie P General Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 19 2017
    • winnipeg
    • Çiftler

    havingfunWinnipeg

    “Peaceful and Relaxing”


    This resort is very nicely laid out in the hills with nice views of the ocean and pool. With the Barcelo chain running this resort now we knew from staying at other Barcelo's that standards are very high and, this was clearly visible during our stay. Everything kept very clean and organized throughout ! All the restaurants incl. buffet for breakfast, lunch and dinner were excellent ! ALL the staff were top notch all the way we cannot say enough good things about them all ! Thank- you The only thing we wished they had was washroom facilities down by the beach because its a 10 minute walk back up to the washrooms by the pool. We were told that the Resort is planning on building another new pool with washroom/ change rooms down by the ocean bar in the near future. That would make it a 5 star resort then for sure.


    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Guest; Thank you for your fabulous review of Occidental Papagayo. We are delighted that you choose us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience and I am so pleased that we did it for you. As you mention we are under construction a new swimming pool close to the beach as well bathrooms close to it. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. Best Regards. Mr. Jean Marie General Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 19 2017
    • Merrick, New York
    • Arkadaş kaçamakları

    BarbraSK

    “BYO alcohol, grilled chicken & napkins...”


    We stayed here from 7/6-7/13 and were somewhat disappointed...not sure what everyone else saw but apparently we saw differently...we were upgraded to the premium package by the couple we traveled with...when we got to the room, the air had not been turned on...it was hot! Nothing in the refrigerator...problems using the safe & TV...employees did not go over & above...did their jobs, nothing more...mini-bar was replenished when we asked...food choices at the buffet were the same at every meal...saucey, fried, over salted meats & carbs...not many choices...salad dressing was limited...grill only made burgers & occasionally fish...no outdoor food near pool and drink service at pool was slow...not enough staff...no enthusiasm other than the volleyball man...drinks contained little alcohol other than the premium level bar...up the stairs...did not get to know any of the employees...no service at beach...had to get our own chairs... Beautiful property that is unfortunately poorly run...small inexpensive improvements can be made...but little effort...


    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear BarbraSK; Thank you for sharing a review of Occidental Papagayo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards; Mr. Jean Marie P Gerente General

    DEĞERLENDIRME

    Round Indicators

    • temmuz 19 2017
    • Ontario
    • Çiftler

    SpecialRomance

    “Pretty paradise ”


    Check-in/out was very smooth. Room and all areas of the grounds were well maintained. Nice main pool area and great selection in the snack bar off the pool. Evening entertainment was good and relaxing. Other dining options were Japanese and Italian aside from the main areas for breakfast lunch and dinner. Our view was pretty nice. Main floor steps away from a boarder fence overlooking the ocean. Private/public beach just steps away. Excursions were amazing! First time zipliner and loved it all. Food was fabulous and our guide Larry was awesome!


    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Guest; Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. It was our pleasure to attend you throughout your stay and we do hope we may have another opportunity in the future to welcome you back here with us again. Kind regards Mr. Jean Marie P General Manager

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