Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Papagayo Körfezi'nin muhteşem doğal ortamıyla çevrelenmiş, yalnızca yetişkinlere hizmet veren lüks her şey dahil resort. Blvd. Playa Hermosa 800mts al norte | 48-5000 Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 2950 ratings. 2950 user reviews.
Occidental Papagayo - Adults only reviewed by LorenaGus on . Not great so far Came to resort at 9:00am. Granted early, but you would think that they would try to go out of their way to accommodate us. They say wait till 3pm. No way. I guess we are use to more caring... Rating: 1
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo   Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós Uluslararası Havalimanı

31 km Papagayo Körfezi

Premios y Reconocimientos Prizes and awards

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 2952 Görüşler

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Kalite-fiyat ilişkisi

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

34% Complete

1016

Çok iyi

33% Complete

990

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494

Kötü

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266

Çok kötü

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    Round Indicators
    LorenaGus Moreno Valley, Kaliforniya. 02/26/2017 Çiftler

    “Not great so far”

    Came to resort at 9:00am. Granted early, but you would think that they would try to go out of their way to accommodate us. They say wait till 3pm. No way. I guess we are use to more caring service. Still waiting 😢. Hope that things turn around. We are here with 3 other couples.

    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Lorenagus; We regret your disappointment for being unable to check in upon your early arrival and understand reading your review that apparently you were not properly informed about the appointed check in time starting at 3:00 p.m. although it should be reported on the booking confirmation; at the hotel we always do our utmost to make sure our guests can check in as soon as they arrive, unfortunately during periods of high occupancy it may not be possible considering that check out is at 12:00 p.m and our housekeeping staff needs to undertake a thorough cleaning of the rooms before assigning them to new arrivals. Also at the moment you arrive, bracelets have been placed, which give you access to the hotel's all-inclusive (meals, drinks and use of our facilities). We truly value your feedback, and hope you will give us a chance to show you the true level of service our hotel is capable of. Please feel free to contact me through our personal in our Guest Service office or Front desk. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    bpfAzilda Sudbury, Kanada. 02/26/2017 Çiftler

    “All you need to know!”

    *15 min from airport *Resort: well maintained and clean, beautiful flora, many monkeys, birds and wildlife to see right on resort, many hills and stairs, beautiful view of the ocean all around the resort as well as beautiful uphill view of the resort by the pool, plenty to explore and roam around_free Wifi all around resort! *Room: well maintained and clean_163 rooms on property (smaller scale) *Pool: adequate, nothing special *Beach: natural, short, dark sand *Food: good, small variety as the resort occupies less people than bigger resorts *Drinks: excellent *Staff: excellent *Costa Rica: gorgeous! Coco Beach is 15 min away, you can find shopping and restaurants here $12US per person for return shuttle. I recommend renting a vehicle to explore the country yourself-do research on things you would like to do and go ahead; this way, you don't have to do a lot of waiting for tours ect...

    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear bpfAzilda; We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers.It`s fantastic that you enjoyed and experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings. We appreciate your input in helping our future guests enjoy their experience with us. It will be our pleasure to attend you on future visits with us. Kind regards. Mr. Jean Marie P General Manager

    Round Indicators
    scottjohn721 San Diego, Kaliforniya. 02/25/2017 Çiftler

    “Hell days in Costa Rica”

    It couldnt be worse....where to start? Well, after our dreamed days at Jaco, we shuttled up to Occidental Papagayo, certain of finding the same paradise we have enjoyed days before. Upon check in, we were told booking were not on the system...so we needed to guarantee the whole amount with the Mastercard, we did it, after all we were not going to be charged or so was told. Our discomfort grew when they took us to the room, nothing worked out! Only one bulb on the bath and the safe was out battery, but...again discussing it with the staff, no way tired and battered. Next day, we were troubled again because the reservation had magical appeared but to unblock the amount on the Credit card we had to sign some paper in Spanish no one could make the effort to translate. Resort is cute and clean, but we felt fron the very first moment some desdain for us...clearly nothing to do with the rest of our experience in this beloved country. Maybe is a racial matter, maybe not. My husband felt uneasy, even asking to shorten our reservation up. "Obviously" no refund was granted, only a hilarious credit note for a place where we wouldnt come back in any case. Occidental Company should standardize the experiences along their properties...we felt completely deceived and frustrated there, and believe it, it was the less economical part of this plan. Even the shuttle to Coco Beach was charged!!! Mary Swanson
    Round Indicators
    Raegan D Wisconsin. 02/24/2017 Arkadaş kaçamakları

    “All Inclusive? But charge for lots of things!”

    There were 6 of us who traveled to OCCIDENTAL GRAND PAPAGAYO February 11-18. My husband and I have been to several all inclusive resorts and were less than impressed here. First of all there is group check in (like 25 people) unless you pay extra. Then when we finally got to our room our safe didn't work. Got that fixed and our door would not lock. Another couple we were with had a warm refrigerator and no one seemed to care. After 2 hours (now getting dark) we were able to explore. The resort is on a mountain. Views are gorgeous, but walking is killer. Take the shuttle everywhere. Shuttles were prompt and very friendly. Food was not great. We were able to visit every restaurant and they were just ok too. Nothing great. Pool was nice, but no swim up bar and had to depend on a single server for the entire pool area. We were excited to snorkel, but people were stung daily by sting rays so we opted not to. Plus tide comes in each evening and there is literally no beach. Was nice to sit and relax during the day with a breeze, but not much for water sports. In the evening we liked to sit on our balcony (since we upgraded to an ocean view room) and have beers and talk. If you wanted more than the 2 beers in your room daily you had to buy them for $4 each! Room service was $20. We actually went out and bought beer locally to have beer in our room!! =( Each day the resort fogged for bugs. I think it ran them into the rooms. After finding several spiders, roaches etc, we put a towel under the door to try to keep them out. Needless to say we were disappointed. The highlight of our trip was on our last morning we met Ramon (down by the beach bar) and went for a 2+ hour ATV ride. We wished we had gone sooner to see the area for ideas of where to go and what to do. He recommended a reasonably price seafood restaurant 5 minutes from the resort. We went and it was very good, and the sunset was amazing! We did a couple of excursions, nothing special besides the ATV ride. My husband and I would like to go back in a few years, but not to the OCCIDENTAL GRAND PAPAGAYO.

    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear Raegan D We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    738robertag Somens. 02/23/2017 Arkadaş kaçamakları

    “We love hills to walk but may be issue with some”

    We love hills to walk but may be issue with some disabled or elderly. They have a shuttle if you like. They come when you call. Beautiful birds and animals. Workers very ,very friendly and hospitable.

    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
     Dear 738robertag Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Kind Regards, Mr. Jean Marie P General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 26 2017
    • Moreno Valley, Kaliforniya
    • Çiftler

    LorenaGus

    “Not great so far”


    Came to resort at 9:00am. Granted early, but you would think that they would try to go out of their way to accommodate us. They say wait till 3pm. No way. I guess we are use to more caring service. Still waiting 😢. Hope that things turn around. We are here with 3 other couples.


    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Lorenagus; We regret your disappointment for being unable to check in upon your early arrival and understand reading your review that apparently you were not properly informed about the appointed check in time starting at 3:00 p.m. although it should be reported on the booking confirmation; at the hotel we always do our utmost to make sure our guests can check in as soon as they arrive, unfortunately during periods of high occupancy it may not be possible considering that check out is at 12:00 p.m and our housekeeping staff needs to undertake a thorough cleaning of the rooms before assigning them to new arrivals. Also at the moment you arrive, bracelets have been placed, which give you access to the hotel's all-inclusive (meals, drinks and use of our facilities). We truly value your feedback, and hope you will give us a chance to show you the true level of service our hotel is capable of. Please feel free to contact me through our personal in our Guest Service office or Front desk. Kind Regards; Mr. Jean Marie P General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 26 2017
    • Sudbury, Kanada
    • Çiftler

    bpfAzilda

    “All you need to know!”


    *15 min from airport *Resort: well maintained and clean, beautiful flora, many monkeys, birds and wildlife to see right on resort, many hills and stairs, beautiful view of the ocean all around the resort as well as beautiful uphill view of the resort by the pool, plenty to explore and roam around_free Wifi all around resort! *Room: well maintained and clean_163 rooms on property (smaller scale) *Pool: adequate, nothing special *Beach: natural, short, dark sand *Food: good, small variety as the resort occupies less people than bigger resorts *Drinks: excellent *Staff: excellent *Costa Rica: gorgeous! Coco Beach is 15 min away, you can find shopping and restaurants here $12US per person for return shuttle. I recommend renting a vehicle to explore the country yourself-do research on things you would like to do and go ahead; this way, you don't have to do a lot of waiting for tours ect...


    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear bpfAzilda; We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers.It`s fantastic that you enjoyed and experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings. We appreciate your input in helping our future guests enjoy their experience with us. It will be our pleasure to attend you on future visits with us. Kind regards. Mr. Jean Marie P General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 25 2017
    • San Diego, Kaliforniya
    • Çiftler

    scottjohn721

    “Hell days in Costa Rica”


    It couldnt be worse....where to start? Well, after our dreamed days at Jaco, we shuttled up to Occidental Papagayo, certain of finding the same paradise we have enjoyed days before. Upon check in, we were told booking were not on the system...so we needed to guarantee the whole amount with the Mastercard, we did it, after all we were not going to be charged or so was told. Our discomfort grew when they took us to the room, nothing worked out! Only one bulb on the bath and the safe was out battery, but...again discussing it with the staff, no way tired and battered. Next day, we were troubled again because the reservation had magical appeared but to unblock the amount on the Credit card we had to sign some paper in Spanish no one could make the effort to translate. Resort is cute and clean, but we felt fron the very first moment some desdain for us...clearly nothing to do with the rest of our experience in this beloved country. Maybe is a racial matter, maybe not. My husband felt uneasy, even asking to shorten our reservation up. "Obviously" no refund was granted, only a hilarious credit note for a place where we wouldnt come back in any case. Occidental Company should standardize the experiences along their properties...we felt completely deceived and frustrated there, and believe it, it was the less economical part of this plan. Even the shuttle to Coco Beach was charged!!! Mary Swanson


    DEĞERLENDIRME

    Round Indicators

    • şubat 24 2017
    • Wisconsin
    • Arkadaş kaçamakları

    Raegan D

    “All Inclusive? But charge for lots of things!”


    There were 6 of us who traveled to OCCIDENTAL GRAND PAPAGAYO February 11-18. My husband and I have been to several all inclusive resorts and were less than impressed here. First of all there is group check in (like 25 people) unless you pay extra. Then when we finally got to our room our safe didn't work. Got that fixed and our door would not lock. Another couple we were with had a warm refrigerator and no one seemed to care. After 2 hours (now getting dark) we were able to explore. The resort is on a mountain. Views are gorgeous, but walking is killer. Take the shuttle everywhere. Shuttles were prompt and very friendly. Food was not great. We were able to visit every restaurant and they were just ok too. Nothing great. Pool was nice, but no swim up bar and had to depend on a single server for the entire pool area. We were excited to snorkel, but people were stung daily by sting rays so we opted not to. Plus tide comes in each evening and there is literally no beach. Was nice to sit and relax during the day with a breeze, but not much for water sports. In the evening we liked to sit on our balcony (since we upgraded to an ocean view room) and have beers and talk. If you wanted more than the 2 beers in your room daily you had to buy them for $4 each! Room service was $20. We actually went out and bought beer locally to have beer in our room!! =( Each day the resort fogged for bugs. I think it ran them into the rooms. After finding several spiders, roaches etc, we put a towel under the door to try to keep them out. Needless to say we were disappointed. The highlight of our trip was on our last morning we met Ramon (down by the beach bar) and went for a 2+ hour ATV ride. We wished we had gone sooner to see the area for ideas of where to go and what to do. He recommended a reasonably price seafood restaurant 5 minutes from the resort. We went and it was very good, and the sunset was amazing! We did a couple of excursions, nothing special besides the ATV ride. My husband and I would like to go back in a few years, but not to the OCCIDENTAL GRAND PAPAGAYO.


    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear Raegan D We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards; Mr. Jean Marie P General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 23 2017
    • Somens
    • Arkadaş kaçamakları

    738robertag

    “We love hills to walk but may be issue with some”


    We love hills to walk but may be issue with some disabled or elderly. They have a shuttle if you like. They come when you call. Beautiful birds and animals. Workers very ,very friendly and hospitable.


    Director General Jean Marie P - Occidental Papagayo - Adults only, bu yorumu yanıtladı
    Dear 738robertag Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Kind Regards, Mr. Jean Marie P General Manager

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