Barceló Hotel Pool  Tucancún Beach

Occidental Tucancún

Texto: 32815 Muhteşem havuzları, plaj erişimi ve en iyi Cancún manzaraları ile her şey dahil sistemli otel. Avenida Kukulcan, km. 13,5. Lote 24 | 77500 Cancún, Q. Roo
+52 998 8915900 +52 998 8850615
Occidental Tucancún Texto: 32815 4 out of 5 based on 5389 ratings. 5389 user reviews.
Occidental Tucancún reviewed by Cagatay O on . Tatil eziyete dönüştü Check-in yaptığımız andan çıkış zamanımıza kadar yaşadığımız can sıkıcı şeyler yüzünden iki gün tatilimizin eziyete dönüşmesi çok yazık oldu. Yaklaşık 1,5 saat erken geldik otele. Check-in saatinin... Rating: 1
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo  


Places of Interest

18,9 km Cancun Uluslararası Havalimanı

6 km Pok-Ta-Pok Golf Sahası (by Robert Trent Jones Jr.)

0 km Tucancún Plajı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Occidental Tucancún

4.0/5 Round Indicators
| 5395 Görüşler

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    Round Indicators
    krazykloud9 New York City, New York. 10/18/2017 Arkadaş kaçamakları

    “Fun birthday celebration ”

    I stayed at this resort from October 9th to October 13th 2017. I stayed in 8023. The room was spacious and clean. I found the bed to be comfortable but had no problem sleeping. The room had a fridge stocked with water, soda and beer. I did ask for extra water and had no problem getting it. The in room safe worked and was easy to use. The room also came equipped with a working clothing iron and hair dryer. Be warned ladies, the hair dryer isn’t the greatest. The food was good. I just wish they had some more options. I felt it was a little limited. But that might be because I’m a picky eater. There was 1 restaurant open each night for dinner and reservations must be made in the morning of the same day. There is nightly entertainment on the resort. I highly recommend their acrobatic show as well as their Michael Jackson show. One small issue I had is with their billiards table. Guests should not have to pay for the billiards table at an all inclusive resort. The table takes pesos and the front desk will exchange USD for pesos, however I think it should be free. There are several different pools on the resort. Never had a problem getting chairs in the main pool area. The adults only pool has a swim up bar. The main pool has all the activities set up by the entertainment staff. The beach is beautiful with plenty of chairs. There is not much shade by the beach so it’s perfect if you want to tan, but not great if you’re looking to retreat from the sun. The staff throughout the resort was amazing. Every person I came across was friendly and smiling. I have a few special shoutouts to some staff members who really went above and beyond in making my stay with them as amazing as possible. Erick from Claraboya restaurant- thank you for making that dinner super entertaining. We had plenty of laughs and were talking about that dinner for the rest of the week. Alexi from the lobby bar- your “special” shot was the best. I really wish I knew what it was so I can re-create it. Robert from the main buffet area- thanks for putting me on to those mango margaritas. And lastly, thank you to Tomas in the main buffet area. You made my birthday extra special. Thank you so much for everything. Overall, I had a great time and will be back at this resort if I find myself back in Cancun.

    Asistente de Gerencia ASISTENTEGERENCIAL - Occidental Tucancun, bu yorumu yanıtladı
     Dear krazykloud9: We want to thank you for your kind review on this website, your kind comments reflect the objective that we intend to achieve with each of our guests. We look forward to the opportunity to be your hosts again on your next visit to Cancun. Best regards from the entire team at Occidental Tucancún. Paulina Arroyo Management Assistant.

    Round Indicators
    jlaj617 NYC. 10/18/2017 Arkadaş kaçamakları

    “Girls' trip”

    My friends and I stayed here for a short, 3 night girls' trip. We got a great deal on it so I adjusted my expectations. We had a great time but the quality of food and tired hotel rooms took this rating from a 4 down to a 3. The drive from the airport was probably 15-20 minutes max. We also went to a restaurant off-resort and were happy the hotel hooked us up with a great taxi driver who came to take us back to the hotel later in the evening. Rooms: The hotel rooms are in desperate need of a renovation. We were in two rooms and we found mold in each bathroom. Noise from the hallway as well as from outside on the beach were easily heard during relatively low tourist season. I can't imagine how loud this place would be during peak spring break time. Staff: We loved the hospitality staff, especially Jesus in the Claraboya restaraunt and Evian (sp?) who does entertainment by the main pool. Jesus kept the drinks flowing and we really enjoyed our time there during breakfast or lunch. When we were lacking towels or toiletries, housekeeping was very quick to come upstairs and bring us what we needed. Food + Drinks: We did not enjoy our food at all. It was the biggest disappointment of the hotel. All Inclusives are not known for gourmet level cuisine, but everything we ate just seemed so bland or even under-cooked. There were five women in our party and each of us has stayed in various AIs in the past. The food quality at this hotel was one of the worst we've encountered. I guess we got what we paid for though, since we booked this hotel at a great price. Mixed drinks were very watered down, so we stuck to champagne for most of our trip. That was a pleasant surprise and kept our fun buzz going. Excursions: We had a travel agent who booked our package via Delta Vacations, and they had their own representative at the hotel. We LOVED the excursion to Chichen Itza and Cenote Maya. Highly recommend it!

    Asistente de Gerencia ASISTENTEGERENCIAL - Occidental Tucancun, bu yorumu yanıtladı
     Dear jlaj617: We wish to thank you for your kind review on this website, we are glad to know that your stay with us was pleasant and of course we appreciate your valuable feedback, we have already taken note of all your observations and have shared with the managers of each area to put immediate solution. We hope to have the opportunity to be your hosts again on your next visit to Cancun. Receive a cordial greeting from the whole Tucancun team. Best Regards, Paulina Arroyo Management Assitant.

    Round Indicators
    meghan201 10/18/2017 Çiftler

    “Tucancun”

    We enjoyed our stay - we had not done an all inclusive before so this was a bit of a research stay, honestly. The convenience of the inclusive package was nice - the food variety was good and the service was friendly. The entertainment was average - but having onsite entertainment was convenient again Loved being right on the beach - some resorts have too much walking from beach to room, we liked this balance There wasn't a timeshare hustler on site- but the upgrade lady was very thurough about trying to get us into a presentation - and I put effort into avoiding her further. Drinks were good- with the notable exception that they don't serve real juice

    Asistente de Gerencia ASISTENTEGERENCIAL - Occidental Tucancun, bu yorumu yanıtladı
     Estimada meghan201: We would like to thank you for your kind comments on this website and for highlighting the qualities that characterize us. We will take into account your suggestions regarding the quality of the drinks, all in order to remain your preference. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    KittyKvtt Los Angeles, Kaliforniya. 10/16/2017 Çiftler

    “Beaufitul view and the customer service is great!”

    We stayed from October 7th-October 15th and definitely enjoyed our trip at the Occidental Tucancun. We have stayed at the Barcelo in Cabo so we wanted to stay true to the hotel and try it out again in a different part of Mexico. Honestly the best part of staying at this hotel was the beach view and the workers! Upon arriving at the hotel, we were greeted by the Bellman Wel, who helped us out a good amount of times when we had questions about where to find something in the city, or even when we were waiting for our ride he would give us a heads up that they were there for us. When we checked in they gave us these delicious non-alcoholic drinks that had a great presentation to it and quenched our thirst from the 5hr flight. We had a basic king size room that did not have a view of the ocean so we were able to pay and upgrade to get an ocean view room with a balcony. We stayed in room 5044, everything except one light worked (the light over the table) but it didn't bother us.The fridge in the closet was always stocked up with beverages and the cleaning lady always did such a fantastic job cleaning our room and giving us new towels everyday. We always left her a tip :) The buffet was pretty average, I felt like the food was very similar all the time. Breakfast I would get the same thing (beans, scrambled eggs, chilequiles, sausages, or an omelette) lunch they had different themes to them but majority of the time it was the same things. We met one of the waiters at the buffet named Filiberto, he was great!! He was very attentive, knew us by name and always greeted us when he saw us around. He would even go out of the way to make my boyfriend quesadillas because one night he wasn't really feeling up to having the food that was out for buffet so Filiberto asked him what he wanted to eat and brought him a plate of quesadillas. Definitely great customer service right there! Going out of his way to have something made for a customer. We ate at the 3 different restaurants, by far the best restaurant was the Mexican Lindo spot. We had another waiter there named Julio D.L.C (who was from the Mexican theatre buffet) who greeted us with a handshake and remembered us from the night before.The food there was really great! Definitely recommend Mexican Lindo over the other restaurants. We stayed hanging around the lobby bar a lot where we got to know Alexi, she was a great bartender. Came up with different flavorful shots and knew us by name as well. The bartender over at the adult pool Alejandro was another great worker, he would get swamped every now and then with people but he held it down! We didn't care too much about the activity pool, or in the infinity pool. We did go down into the beach area and the water was beautiful. The first couple of days there were red flag warnings but the last 2 days we were there the water was so calm and perfect for swimming. Beach area was very clean and you have lounge chairs to lay on under the palm trees that are set up. When it came to entertainment, we watched a couple of the shows they had there at the Tucan Theatre. My favorite is the Michael Jackson impersonator, I like to compare the impersonators from different parts of Mexico trips we have taken and the Cancun impersonator has the others beat so far! I seen the same impersonator in April over at the GR Solaris and I was excited that it was the same group again. The Mexico show was nice, it showed a lot of different dances form different parts of Mexico. When it came to the night life we had a blast because of Jonathan and Joseph. These guys reeled us in the night we got there and we went to Mandala Club and on Friday night we went to The City (The 3rd largest night club in the world!) We paid them in the front lobby and got wristbands that allowed us all you can drink from 10:30pm-3:30am. Both different nights we had a great time, they were always there checking up on us and making sure everyone was in good hands. They provided the rides to the club and you just had to get a taxi or bus back to your hotel. Overall, we had a great week spent at Occidental Tucancun, it's located right behind the large Kukulcan Mall so if you ever get bored you can walk over to the cold AC mall or take a bus down to the flea market by the Clubs and do some shopping there. If you do want to do some shopping, I definitely recommend the small corner shop that's located near the lobby bar inside the hotel by the pharmacy. GREAT prices there, much cheaper than the flea market and you dont have to haggle with them. Plus all the US $ prices are already labeled on the items so its better then having to convert pesos to US $ lol We had an enjoyable time at this hotel, and want to thank all the workers we named above for the excellent customer service they provided us during our stay. P.S we made sure to TIP all of them EVERY SINGLE DAY, these workers deserved it. A lot of people do not tip at these all inclusive hotels, and let me tell you that it very well makes a huge difference in the type of service you will get.

    Asistente de Gerencia ASISTENTEGERENCIAL - Occidental Tucancun, bu yorumu yanıtladı
     Dear KittyKvtt: We want to thank you for your kind comments on this website, we are glad to know that your stay with us was pleasant, and that we were able to exceed your expectations. Thank you for highlighting the qualities that characterize us and your recognition to the people who helped make your vacation unforgettable. We hope to have the pleasure of welcoming you again on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Cagatay O İstanbul, Türkiye. 08/16/2016 Aile

    “Tatil eziyete dönüştü”

    Check-in yaptığımız andan çıkış zamanımıza kadar yaşadığımız can sıkıcı şeyler yüzünden iki gün tatilimizin eziyete dönüşmesi çok yazık oldu. Yaklaşık 1,5 saat erken geldik otele. Check-in saatinin 15.00 olduğunu biliyorduk elbette, ama eğer müsait ise çoğu otel odayı verir. Eşyamız çoktu, lobby de koltuklarda beklemeye başladık, bu arada gelen odasını alıyor ve çıkıyordu, yarım saatte bir rica etmeme rağmen tam check-in saatinde aldılar inadına, müşteri ile böyle inatlaşmak ne kadar doğru bilemiyorum, zaten moraliniz bozuk olarak tatsız bir başlangıç yaptık, sonra rezervasyon ile akşam yemeğinin yapıldığı salonlara rezervasyon yapmak için tekrar resepsiyona gittik, bu işe özel biri bakmadığı için sıra bekliyorsunuz elbette, rezervasyon sabah 7.30 ile öğlen 14.30 saatleri arasında oluyormuş, rezervasyonsuz restorana gittik doğal olarak, en az 20 kişi sırada bekliyor, yarım saat bekledik, askeri kampta mı kalıyoruz 4 yıldızlı otelde mi bilemedim, yemekler gayet iyi personel de ilgili ama tadınız kaçtığı için bir kere yediğinizden de zevk almıyorsunuz, ertesi gün havlu almak için havuz kenarına gittiğinizde sizden kart istiyorlar nereden alacaksınız, resepsiyondan, resepsiyona gitmek, sırada beklemek ve aslında check-in sırasında vermeleri gereken fakat unuttukları kartı alınca havuz zevkiniz de kalmıyor, havuz tıkış tıkış ve suyun rengi griye yakın pis, devri daim ya yok ya da yeterince çalışmıyor, bir de çok yüksek sesle animasyon, ilerde sakin bir havuz olduğunu fark ediyoruz, barında da iyi bir barmen var, sorun yok, fakat siz yüzerken bir görevli elinde deterjanlı su havuzun içine girmiş havuz iç duvarlarındaki yosunları temizliyor ve deterjanlı suyu havuz suyu ile yıkıyor, siz de yüzüyorsunuz bu arada, oda fena değil ama ertesi gün temizlik yapılmasını istediğiniz yazıyı kapıya asmanıza rağmen öğleden sonra saat 4 de hala hiç kimsenin gelmediğini görünce yine bir işkenceye dönüşen resepsiyon ziyareti, lütfen temizlik yapılıyor 1 saat sonra, internet para ile satılıyor, benzeri bir çok otelde wifi ücretsiz, ayrıca Meksika nın her yerinde rahat konuştuğumuz ve internete girdiğimiz AT&T hattımız otelde çalışmıyor, acaba internet satmak için diğer ağ sağlayıcıları engelleniyor mu diye aklınıza geliyor, sonuç olarak bu otel bizim için büyük bir hayal kırıklığı oldu

    Gerente Juan A - Occidental Tucancun, bu yorumu yanıtladı
     Sayın Cagatay O, Her şeyden önce, ben Barcelo Tucancun adresinden son fiyatının üzerinde ağırlamaktan bize verdi fırsat için teşekkür etmek istiyorum. Ben size konaklamanız sırasında yaşanan hizmet eksikliği hakkında çok endişe olduğumu dikkatle inceleme okumak ve bana inanıyorum. Bu durumun içten ve derin özür alıyorsunuz. Ben emin hak için hizmet kalitesini alamadım nedenini araştıran olduğumu bana güvenin. biz geliştirmek için ihtiyaç duydukları alanları tespit etmek için bize yardımcı olarak Fikriniz bizim için çok önemli olduğunu ben gerçekten bu deneyimi paylaşmak aldı zaman için teşekkür ederiz neden bu. Geri hoş geldiniz için başka bir fırsat sahip olmak isterdim ve tekrar bize fırsat verin, ben bu sefer size ve ailenize hak hizmetin gerçek seviyesi ile tedavi edilebilir emin olacaktır. Ben senin emrinde kalır. Saygılarımla, Juan Carlos Arce yönetici

    DEĞERLENDIRME

    Round Indicators

    • ekim 18 2017
    • New York City, New York
    • Arkadaş kaçamakları

    krazykloud9

    “Fun birthday celebration ”


    I stayed at this resort from October 9th to October 13th 2017. I stayed in 8023. The room was spacious and clean. I found the bed to be comfortable but had no problem sleeping. The room had a fridge stocked with water, soda and beer. I did ask for extra water and had no problem getting it. The in room safe worked and was easy to use. The room also came equipped with a working clothing iron and hair dryer. Be warned ladies, the hair dryer isn’t the greatest. The food was good. I just wish they had some more options. I felt it was a little limited. But that might be because I’m a picky eater. There was 1 restaurant open each night for dinner and reservations must be made in the morning of the same day. There is nightly entertainment on the resort. I highly recommend their acrobatic show as well as their Michael Jackson show. One small issue I had is with their billiards table. Guests should not have to pay for the billiards table at an all inclusive resort. The table takes pesos and the front desk will exchange USD for pesos, however I think it should be free. There are several different pools on the resort. Never had a problem getting chairs in the main pool area. The adults only pool has a swim up bar. The main pool has all the activities set up by the entertainment staff. The beach is beautiful with plenty of chairs. There is not much shade by the beach so it’s perfect if you want to tan, but not great if you’re looking to retreat from the sun. The staff throughout the resort was amazing. Every person I came across was friendly and smiling. I have a few special shoutouts to some staff members who really went above and beyond in making my stay with them as amazing as possible. Erick from Claraboya restaurant- thank you for making that dinner super entertaining. We had plenty of laughs and were talking about that dinner for the rest of the week. Alexi from the lobby bar- your “special” shot was the best. I really wish I knew what it was so I can re-create it. Robert from the main buffet area- thanks for putting me on to those mango margaritas. And lastly, thank you to Tomas in the main buffet area. You made my birthday extra special. Thank you so much for everything. Overall, I had a great time and will be back at this resort if I find myself back in Cancun.


    Asistente de Gerencia ASISTENTEGERENCIAL - Occidental Tucancun, bu yorumu yanıtladı
    Dear krazykloud9: We want to thank you for your kind review on this website, your kind comments reflect the objective that we intend to achieve with each of our guests. We look forward to the opportunity to be your hosts again on your next visit to Cancun. Best regards from the entire team at Occidental Tucancún. Paulina Arroyo Management Assistant.

    DEĞERLENDIRME

    Round Indicators

    • ekim 18 2017
    • NYC
    • Arkadaş kaçamakları

    jlaj617

    “Girls' trip”


    My friends and I stayed here for a short, 3 night girls' trip. We got a great deal on it so I adjusted my expectations. We had a great time but the quality of food and tired hotel rooms took this rating from a 4 down to a 3. The drive from the airport was probably 15-20 minutes max. We also went to a restaurant off-resort and were happy the hotel hooked us up with a great taxi driver who came to take us back to the hotel later in the evening. Rooms: The hotel rooms are in desperate need of a renovation. We were in two rooms and we found mold in each bathroom. Noise from the hallway as well as from outside on the beach were easily heard during relatively low tourist season. I can't imagine how loud this place would be during peak spring break time. Staff: We loved the hospitality staff, especially Jesus in the Claraboya restaraunt and Evian (sp?) who does entertainment by the main pool. Jesus kept the drinks flowing and we really enjoyed our time there during breakfast or lunch. When we were lacking towels or toiletries, housekeeping was very quick to come upstairs and bring us what we needed. Food + Drinks: We did not enjoy our food at all. It was the biggest disappointment of the hotel. All Inclusives are not known for gourmet level cuisine, but everything we ate just seemed so bland or even under-cooked. There were five women in our party and each of us has stayed in various AIs in the past. The food quality at this hotel was one of the worst we've encountered. I guess we got what we paid for though, since we booked this hotel at a great price. Mixed drinks were very watered down, so we stuck to champagne for most of our trip. That was a pleasant surprise and kept our fun buzz going. Excursions: We had a travel agent who booked our package via Delta Vacations, and they had their own representative at the hotel. We LOVED the excursion to Chichen Itza and Cenote Maya. Highly recommend it!


    Asistente de Gerencia ASISTENTEGERENCIAL - Occidental Tucancun, bu yorumu yanıtladı
    Dear jlaj617: We wish to thank you for your kind review on this website, we are glad to know that your stay with us was pleasant and of course we appreciate your valuable feedback, we have already taken note of all your observations and have shared with the managers of each area to put immediate solution. We hope to have the opportunity to be your hosts again on your next visit to Cancun. Receive a cordial greeting from the whole Tucancun team. Best Regards, Paulina Arroyo Management Assitant.

    DEĞERLENDIRME

    Round Indicators

    • ekim 18 2017
    • Çiftler

    meghan201

    “Tucancun”


    We enjoyed our stay - we had not done an all inclusive before so this was a bit of a research stay, honestly. The convenience of the inclusive package was nice - the food variety was good and the service was friendly. The entertainment was average - but having onsite entertainment was convenient again Loved being right on the beach - some resorts have too much walking from beach to room, we liked this balance There wasn't a timeshare hustler on site- but the upgrade lady was very thurough about trying to get us into a presentation - and I put effort into avoiding her further. Drinks were good- with the notable exception that they don't serve real juice


    Asistente de Gerencia ASISTENTEGERENCIAL - Occidental Tucancun, bu yorumu yanıtladı
    Estimada meghan201: We would like to thank you for your kind comments on this website and for highlighting the qualities that characterize us. We will take into account your suggestions regarding the quality of the drinks, all in order to remain your preference. Best regards, Paulina Arroyo Management Assistant.

    DEĞERLENDIRME

    Round Indicators

    • ekim 16 2017
    • Los Angeles, Kaliforniya
    • Çiftler

    KittyKvtt

    “Beaufitul view and the customer service is great!”


    We stayed from October 7th-October 15th and definitely enjoyed our trip at the Occidental Tucancun. We have stayed at the Barcelo in Cabo so we wanted to stay true to the hotel and try it out again in a different part of Mexico. Honestly the best part of staying at this hotel was the beach view and the workers! Upon arriving at the hotel, we were greeted by the Bellman Wel, who helped us out a good amount of times when we had questions about where to find something in the city, or even when we were waiting for our ride he would give us a heads up that they were there for us. When we checked in they gave us these delicious non-alcoholic drinks that had a great presentation to it and quenched our thirst from the 5hr flight. We had a basic king size room that did not have a view of the ocean so we were able to pay and upgrade to get an ocean view room with a balcony. We stayed in room 5044, everything except one light worked (the light over the table) but it didn't bother us.The fridge in the closet was always stocked up with beverages and the cleaning lady always did such a fantastic job cleaning our room and giving us new towels everyday. We always left her a tip :) The buffet was pretty average, I felt like the food was very similar all the time. Breakfast I would get the same thing (beans, scrambled eggs, chilequiles, sausages, or an omelette) lunch they had different themes to them but majority of the time it was the same things. We met one of the waiters at the buffet named Filiberto, he was great!! He was very attentive, knew us by name and always greeted us when he saw us around. He would even go out of the way to make my boyfriend quesadillas because one night he wasn't really feeling up to having the food that was out for buffet so Filiberto asked him what he wanted to eat and brought him a plate of quesadillas. Definitely great customer service right there! Going out of his way to have something made for a customer. We ate at the 3 different restaurants, by far the best restaurant was the Mexican Lindo spot. We had another waiter there named Julio D.L.C (who was from the Mexican theatre buffet) who greeted us with a handshake and remembered us from the night before.The food there was really great! Definitely recommend Mexican Lindo over the other restaurants. We stayed hanging around the lobby bar a lot where we got to know Alexi, she was a great bartender. Came up with different flavorful shots and knew us by name as well. The bartender over at the adult pool Alejandro was another great worker, he would get swamped every now and then with people but he held it down! We didn't care too much about the activity pool, or in the infinity pool. We did go down into the beach area and the water was beautiful. The first couple of days there were red flag warnings but the last 2 days we were there the water was so calm and perfect for swimming. Beach area was very clean and you have lounge chairs to lay on under the palm trees that are set up. When it came to entertainment, we watched a couple of the shows they had there at the Tucan Theatre. My favorite is the Michael Jackson impersonator, I like to compare the impersonators from different parts of Mexico trips we have taken and the Cancun impersonator has the others beat so far! I seen the same impersonator in April over at the GR Solaris and I was excited that it was the same group again. The Mexico show was nice, it showed a lot of different dances form different parts of Mexico. When it came to the night life we had a blast because of Jonathan and Joseph. These guys reeled us in the night we got there and we went to Mandala Club and on Friday night we went to The City (The 3rd largest night club in the world!) We paid them in the front lobby and got wristbands that allowed us all you can drink from 10:30pm-3:30am. Both different nights we had a great time, they were always there checking up on us and making sure everyone was in good hands. They provided the rides to the club and you just had to get a taxi or bus back to your hotel. Overall, we had a great week spent at Occidental Tucancun, it's located right behind the large Kukulcan Mall so if you ever get bored you can walk over to the cold AC mall or take a bus down to the flea market by the Clubs and do some shopping there. If you do want to do some shopping, I definitely recommend the small corner shop that's located near the lobby bar inside the hotel by the pharmacy. GREAT prices there, much cheaper than the flea market and you dont have to haggle with them. Plus all the US $ prices are already labeled on the items so its better then having to convert pesos to US $ lol We had an enjoyable time at this hotel, and want to thank all the workers we named above for the excellent customer service they provided us during our stay. P.S we made sure to TIP all of them EVERY SINGLE DAY, these workers deserved it. A lot of people do not tip at these all inclusive hotels, and let me tell you that it very well makes a huge difference in the type of service you will get.


    Asistente de Gerencia ASISTENTEGERENCIAL - Occidental Tucancun, bu yorumu yanıtladı
    Dear KittyKvtt: We want to thank you for your kind comments on this website, we are glad to know that your stay with us was pleasant, and that we were able to exceed your expectations. Thank you for highlighting the qualities that characterize us and your recognition to the people who helped make your vacation unforgettable. We hope to have the pleasure of welcoming you again on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    DEĞERLENDIRME

    Round Indicators

    • ağustos 16 2016
    • İstanbul, Türkiye
    • Aile

    Cagatay O

    “Tatil eziyete dönüştü”


    Check-in yaptığımız andan çıkış zamanımıza kadar yaşadığımız can sıkıcı şeyler yüzünden iki gün tatilimizin eziyete dönüşmesi çok yazık oldu. Yaklaşık 1,5 saat erken geldik otele. Check-in saatinin 15.00 olduğunu biliyorduk elbette, ama eğer müsait ise çoğu otel odayı verir. Eşyamız çoktu, lobby de koltuklarda beklemeye başladık, bu arada gelen odasını alıyor ve çıkıyordu, yarım saatte bir rica etmeme rağmen tam check-in saatinde aldılar inadına, müşteri ile böyle inatlaşmak ne kadar doğru bilemiyorum, zaten moraliniz bozuk olarak tatsız bir başlangıç yaptık, sonra rezervasyon ile akşam yemeğinin yapıldığı salonlara rezervasyon yapmak için tekrar resepsiyona gittik, bu işe özel biri bakmadığı için sıra bekliyorsunuz elbette, rezervasyon sabah 7.30 ile öğlen 14.30 saatleri arasında oluyormuş, rezervasyonsuz restorana gittik doğal olarak, en az 20 kişi sırada bekliyor, yarım saat bekledik, askeri kampta mı kalıyoruz 4 yıldızlı otelde mi bilemedim, yemekler gayet iyi personel de ilgili ama tadınız kaçtığı için bir kere yediğinizden de zevk almıyorsunuz, ertesi gün havlu almak için havuz kenarına gittiğinizde sizden kart istiyorlar nereden alacaksınız, resepsiyondan, resepsiyona gitmek, sırada beklemek ve aslında check-in sırasında vermeleri gereken fakat unuttukları kartı alınca havuz zevkiniz de kalmıyor, havuz tıkış tıkış ve suyun rengi griye yakın pis, devri daim ya yok ya da yeterince çalışmıyor, bir de çok yüksek sesle animasyon, ilerde sakin bir havuz olduğunu fark ediyoruz, barında da iyi bir barmen var, sorun yok, fakat siz yüzerken bir görevli elinde deterjanlı su havuzun içine girmiş havuz iç duvarlarındaki yosunları temizliyor ve deterjanlı suyu havuz suyu ile yıkıyor, siz de yüzüyorsunuz bu arada, oda fena değil ama ertesi gün temizlik yapılmasını istediğiniz yazıyı kapıya asmanıza rağmen öğleden sonra saat 4 de hala hiç kimsenin gelmediğini görünce yine bir işkenceye dönüşen resepsiyon ziyareti, lütfen temizlik yapılıyor 1 saat sonra, internet para ile satılıyor, benzeri bir çok otelde wifi ücretsiz, ayrıca Meksika nın her yerinde rahat konuştuğumuz ve internete girdiğimiz AT&T hattımız otelde çalışmıyor, acaba internet satmak için diğer ağ sağlayıcıları engelleniyor mu diye aklınıza geliyor, sonuç olarak bu otel bizim için büyük bir hayal kırıklığı oldu


    Gerente Juan A - Occidental Tucancun, bu yorumu yanıtladı
    Sayın Cagatay O, Her şeyden önce, ben Barcelo Tucancun adresinden son fiyatının üzerinde ağırlamaktan bize verdi fırsat için teşekkür etmek istiyorum. Ben size konaklamanız sırasında yaşanan hizmet eksikliği hakkında çok endişe olduğumu dikkatle inceleme okumak ve bana inanıyorum. Bu durumun içten ve derin özür alıyorsunuz. Ben emin hak için hizmet kalitesini alamadım nedenini araştıran olduğumu bana güvenin. biz geliştirmek için ihtiyaç duydukları alanları tespit etmek için bize yardımcı olarak Fikriniz bizim için çok önemli olduğunu ben gerçekten bu deneyimi paylaşmak aldı zaman için teşekkür ederiz neden bu. Geri hoş geldiniz için başka bir fırsat sahip olmak isterdim ve tekrar bize fırsat verin, ben bu sefer size ve ailenize hak hizmetin gerçek seviyesi ile tedavi edilebilir emin olacaktır. Ben senin emrinde kalır. Saygılarımla, Juan Carlos Arce yönetici

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an All Inclusive paradise in Cancun.

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    İndirim* veya promosyon kodu ("promo kodu" olarak da belirir) normal fiyat üzerinden indirim yapılmasını sağlayan, harflerden ve/veya rakamlardan oluşan bir bileşimdir. Eğer bir indirim kodunuz varsa, şimdi girmeniz halinde bu rezervasyona ilgili indirim uygulanacaktır. Giriş yapıldıktan sonra rezervasyon işleminin 1. adımında gösterilen fiyatlar zaten uygulanmış olan indirimi içermektedir. 

    Tamamlayıcı ve/veya ilave hizmetlerin fiyatına veya satışa sunulmuş olan en son odaların fiyatlarına indirim uygulanmayacaktır. Rezervasyon başına sadece bir indirim koduna izin verilir ve yalnızca rezervasyonunuzu yaptığınız anda geçerli olacaktır.** 

    Bir indirim kodu, özel bir indirim** (pek çok odayı kapsayan, senior, Y kuşağı, kalabalık aile ve benzeri durumlara uygulanan indirimler) ve my Barceló üyesi olmakla elde edilen indirim arasındaki bileşim mümkün olacak şekilde, toplam maksimum indirim miktarı, Latin Amerika'daki otellerin fiyatı üzerinden maksimum %25, Avrupa ve Akdeniz'deki otellerin fiyatı üzerinden maksimum %20 olacaktır. 

    *Barceló, ilan edilmiş olan indirimlerin uygulanmasını kabul etme hakkını saklı tutar. 

    **İndirim kodunun uygulanması, otele varış anında geçerli değildir, yani yalnızca rezervasyonun gerçekleştirilmesi anında indirim geçerli olacaktır. 

    **Otel, indirim kodlarının ve özel indirimlerin koşullarının karşılanmakta olduğunu teyit etmek üzere, resmi ve geçerli kimlik belgelerinin ibraz edilmesini otele giriş sırasında talep edecektir. Herhangi bir durumun akredite edilememesi veya bunların karşılanamaması durumunda, otel asıl rezervasyonda indirim yapılmış olan tutarları tahsil etme hakkını saklı tutar.