Barceló Hotel Beach Allegro Playacar Resort

Allegro Playacar

Texto: 33375 Çok çeşitli sporlar, animasyon ve her türlü etkinlikte uzman olan ve Carmen Plajının hemen yanı başında yer alan bir otel. Lote Hotelero No. 7, Desarrollo | 77710 Playacar | Playa Del Carmen | Quintana Roo | México
+ 52 984 877 270 0 + 52 984 873 4507
Allegro Playacar Texto: 33375 4 out of 5 based on 4453 ratings. 4453 user reviews.
Allegro Playacar reviewed by on . Wonderful family vacation We are an active couple with a young teenage son and LOVE a beach vacation every few months. This is a review based on that perspective . We absolutely loved our vacation overall and we had an... Rating: 4
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Allegro Playacar

Lote Hotelero No. 7, Desarrollo   77710 Playacar   Playa Del Carmen   Quintana Roo   México  


Places of Interest

60,5 km  Cancun Uluslararası Havalimanı

3 km Carmen Plajı

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Allegro Playacar

4.0/5 Round Indicators
| 4569 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

32% Complete

1463

Çok iyi

36% Complete

1684

Normal

16% Complete

769

Kötü

7% Complete

353

Çok kötü

6% Complete

300

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    francesg94 Southampton, İngiltere. 05/25/2017 Çiftler

    “Couple”

    Excellent place to relax for older people & they also cater for younger people. We will continue to return as staff so helpful & friendly. Well equipped for disabled travellers. They have a few rooms.

    Gerente Guest Experienc... G - Allegro Playacar, bu yorumu yanıtladı
     Dear francesg94, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is extremely valuable for us! We would be honored to receive you once again as our Guest, so please dont hesitate to contact us if you decide to do so! We are always available for you! Regards!

    Round Indicators
    pollyhines Cambridge, İngiltere. 05/24/2017 Çiftler

    “Best Holiday Yet 🇲🇽”

    We spent a week at Allegro Playacar and our only complaint was that it wasn't enough time. The rooms are very spacious, clean and well stocked, with a maid visiting every day to change bedding and replenish towels and mini fridge. The location is amazing, our room was two minutes from the sea edge, with two pools and numerous bars and restaurants even closer. Playa Del Carmen was a 20 minute walk away, but we only left the hotel a couple of times as the activities and scenery at the hotel were more than adaquate. There are lots of options when it come to food, we especially liked the lunch buffet and the pool bar was a particular favourite. Daily activities by the pool are very inclusive and very fun. The 3pm "Crazy Game" is a must, as well as pool volleyball, aqua gym and bingo. The staff are very attentive and friendly. Big shout outs to Armando, who spent lots of time getting us involved in the games and chatted to us by the pool. As well as Mario and Fernando who were encouraging and bubbly. Over all we had an amazing trip which was largely down to our great stay at Allegro. We're sad to be home but will definitely be back soon! Holly & Toby Cambridge, England

    Gerente Guest Experienc... G - Allegro Playacar, bu yorumu yanıtladı
     Dear pollyhines, Thank you for choosing Allegro Playacar as the host of your recent vacation and thank you very much for sharing your "complaint" :) We are glad to read that you enjoyed the food and activities as well as your room and the service from the satff. We would be happy to host your stay once again in a near future. Do not hesitate to contact us if you decide to, it will be a pleasure to asist with the arrangements. Regards,

    Round Indicators
    Z5551ZOluciad Londra, İngiltere. 05/24/2017 Çiftler

    “The Best hotel”

    Lovely place, frendly personal, clean and quiet room. I was realy happy. Food was good taste and every day was difrent. Evening program was intristing and funny. Thank you it was plesure time. I hope I go again

    Gerente Guest Experienc... G - Allegro Playacar, bu yorumu yanıtladı
     Dear Z5551ZOluciad, Thank you for taking the time to share such great feedback regarding your recent holiday to the Allegro Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Allegro Playacar and it would be a pleasure to welcome you once again to our hotel, your home away from home. Kind Regards

    Round Indicators
    snowman49 red bluff,ca.. 05/24/2017 Aile

    “Not as good as past stays”

    My wife and I have been vacationing at Allegro Playacar for several years. In the past there have been issues with the A/C, Toilets, Showers and a very hard bed, but we lived with it and continued to enjoy our vacation. We were so excited to return this year after reading about all the renovations. Let me add that we are also First Club Members. Upon our arrival, we were placed in a very nice room that faced an ocean view. We were very happy with this. We noticed that the interior of the room appeared to be the same as any other room we had stayed in previously. Upon speaking with other first club members we were informed that they had been advised that the first club rooms had not been renovated but the regular guest rooms had. We also had read that there was a gym which was not true. We noticed that the covered huts on the beach had been removed which provided shade for people who loved just relaxing on the beach. When we went to dinner for the first time we saw that the buffet area had been remodeled. It looked nice but that was it. As for the food, we had never complained about it and in the past found that it was for the most part good. However, this time, we found that the food was far below even being average. We ended up going to town and eating dinners. The lunch was pretty good. Breakfast was also okay. As for the staff, again they are all just totally awesome. The entire First Club Staff are like family and we just love them. The buffet staff again was so great. They are also like family. We also met an employee named German. He and I got off to a rocky start, which was my fault. We ended up having some great conversations and he was a wealth of information. German, in my opinion is a very great asset for the resort. Again, and no fault of the resort, we as many other people had to endure very rude people who feel it is okay continue to party at 3am, This happened several times during our two week stay. I know that it seems that I have given this resort a bad rap and I apologize for that, but as I said previously, we have stayed at this resort for years and this was really a disappointment for us this year. Will we return, you bet. I really hope that others also address the pros and cons. If you want to meet some really great people and have a great beach to relax and play on, this is a place to go. In closing, please do something about the food and also remember we as first club members should come first.

    Gerente Guest Experienc... G - Allegro Playacar, bu yorumu yanıtladı
     Dear snowman49, Thank you for choosing Allegro Playacar once again for your recent stay in Playa del Carmen. We apologize for the inconveniences that you had during your stay and appreciate your kind comments as it allows us the opportunity to learn from a guest´s perspective what we need to improve in order to deliver a satisfactory guest experience. We will share your comments with the First Club. Thank you very much for mentioning the person who provided an exceptional service; they will be very happy to know you mentioned them and to know that they succeed by making your stay a memorable one. We really hope to host you once again un a near future. Best Regards,

    Round Indicators
    Welshburd Glasgow, İngiltere. 05/23/2017 Çiftler

    “Relaxing holiday”

    Great hotel, great staff, buffet can be repetitive and the reservations system is frustrating if there are more than two of you, bars quiet in the evenings, not much of an atmosphere which is a shame. Would recommend, great location right on the beach and a 15 min walk to playa del carmen.

    Gerente Guest Experienc... G - Allegro Playacar, bu yorumu yanıtladı
     Dear Welshburd, We would like to let you know how much we appreciate the time you invested in sharing your review with us. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. We would like to invite you to come back to us in the near future! Please don’t hesitate to contact us through this media to assist you, it will be a pleasure to hear back from you! Guest Experience Concierge

    DEĞERLENDIRME

    Round Indicators

    • mayıs 25 2017
    • Southampton, İngiltere
    • Çiftler

    francesg94

    “Couple”


    Excellent place to relax for older people & they also cater for younger people. We will continue to return as staff so helpful & friendly. Well equipped for disabled travellers. They have a few rooms.


    Gerente Guest Experienc... G - Allegro Playacar, bu yorumu yanıtladı
    Dear francesg94, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is extremely valuable for us! We would be honored to receive you once again as our Guest, so please dont hesitate to contact us if you decide to do so! We are always available for you! Regards!

    DEĞERLENDIRME

    Round Indicators

    • mayıs 24 2017
    • Cambridge, İngiltere
    • Çiftler

    pollyhines

    “Best Holiday Yet 🇲🇽”


    We spent a week at Allegro Playacar and our only complaint was that it wasn't enough time. The rooms are very spacious, clean and well stocked, with a maid visiting every day to change bedding and replenish towels and mini fridge. The location is amazing, our room was two minutes from the sea edge, with two pools and numerous bars and restaurants even closer. Playa Del Carmen was a 20 minute walk away, but we only left the hotel a couple of times as the activities and scenery at the hotel were more than adaquate. There are lots of options when it come to food, we especially liked the lunch buffet and the pool bar was a particular favourite. Daily activities by the pool are very inclusive and very fun. The 3pm "Crazy Game" is a must, as well as pool volleyball, aqua gym and bingo. The staff are very attentive and friendly. Big shout outs to Armando, who spent lots of time getting us involved in the games and chatted to us by the pool. As well as Mario and Fernando who were encouraging and bubbly. Over all we had an amazing trip which was largely down to our great stay at Allegro. We're sad to be home but will definitely be back soon! Holly & Toby Cambridge, England


    Gerente Guest Experienc... G - Allegro Playacar, bu yorumu yanıtladı
    Dear pollyhines, Thank you for choosing Allegro Playacar as the host of your recent vacation and thank you very much for sharing your "complaint" :) We are glad to read that you enjoyed the food and activities as well as your room and the service from the satff. We would be happy to host your stay once again in a near future. Do not hesitate to contact us if you decide to, it will be a pleasure to asist with the arrangements. Regards,

    DEĞERLENDIRME

    Round Indicators

    • mayıs 24 2017
    • Londra, İngiltere
    • Çiftler

    Z5551ZOluciad

    “The Best hotel”


    Lovely place, frendly personal, clean and quiet room. I was realy happy. Food was good taste and every day was difrent. Evening program was intristing and funny. Thank you it was plesure time. I hope I go again


    Gerente Guest Experienc... G - Allegro Playacar, bu yorumu yanıtladı
    Dear Z5551ZOluciad, Thank you for taking the time to share such great feedback regarding your recent holiday to the Allegro Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Allegro Playacar and it would be a pleasure to welcome you once again to our hotel, your home away from home. Kind Regards

    DEĞERLENDIRME

    Round Indicators

    • mayıs 24 2017
    • red bluff,ca.
    • Aile

    snowman49

    “Not as good as past stays”


    My wife and I have been vacationing at Allegro Playacar for several years. In the past there have been issues with the A/C, Toilets, Showers and a very hard bed, but we lived with it and continued to enjoy our vacation. We were so excited to return this year after reading about all the renovations. Let me add that we are also First Club Members. Upon our arrival, we were placed in a very nice room that faced an ocean view. We were very happy with this. We noticed that the interior of the room appeared to be the same as any other room we had stayed in previously. Upon speaking with other first club members we were informed that they had been advised that the first club rooms had not been renovated but the regular guest rooms had. We also had read that there was a gym which was not true. We noticed that the covered huts on the beach had been removed which provided shade for people who loved just relaxing on the beach. When we went to dinner for the first time we saw that the buffet area had been remodeled. It looked nice but that was it. As for the food, we had never complained about it and in the past found that it was for the most part good. However, this time, we found that the food was far below even being average. We ended up going to town and eating dinners. The lunch was pretty good. Breakfast was also okay. As for the staff, again they are all just totally awesome. The entire First Club Staff are like family and we just love them. The buffet staff again was so great. They are also like family. We also met an employee named German. He and I got off to a rocky start, which was my fault. We ended up having some great conversations and he was a wealth of information. German, in my opinion is a very great asset for the resort. Again, and no fault of the resort, we as many other people had to endure very rude people who feel it is okay continue to party at 3am, This happened several times during our two week stay. I know that it seems that I have given this resort a bad rap and I apologize for that, but as I said previously, we have stayed at this resort for years and this was really a disappointment for us this year. Will we return, you bet. I really hope that others also address the pros and cons. If you want to meet some really great people and have a great beach to relax and play on, this is a place to go. In closing, please do something about the food and also remember we as first club members should come first.


    Gerente Guest Experienc... G - Allegro Playacar, bu yorumu yanıtladı
    Dear snowman49, Thank you for choosing Allegro Playacar once again for your recent stay in Playa del Carmen. We apologize for the inconveniences that you had during your stay and appreciate your kind comments as it allows us the opportunity to learn from a guest´s perspective what we need to improve in order to deliver a satisfactory guest experience. We will share your comments with the First Club. Thank you very much for mentioning the person who provided an exceptional service; they will be very happy to know you mentioned them and to know that they succeed by making your stay a memorable one. We really hope to host you once again un a near future. Best Regards,

    DEĞERLENDIRME

    Round Indicators

    • mayıs 23 2017
    • Glasgow, İngiltere
    • Çiftler

    Welshburd

    “Relaxing holiday”


    Great hotel, great staff, buffet can be repetitive and the reservations system is frustrating if there are more than two of you, bars quiet in the evenings, not much of an atmosphere which is a shame. Would recommend, great location right on the beach and a 15 min walk to playa del carmen.


    Gerente Guest Experienc... G - Allegro Playacar, bu yorumu yanıtladı
    Dear Welshburd, We would like to let you know how much we appreciate the time you invested in sharing your review with us. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. We would like to invite you to come back to us in the near future! Please don’t hesitate to contact us through this media to assist you, it will be a pleasure to hear back from you! Guest Experience Concierge

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