Vista panorámicas a la playa y hotel Allegro Playacar Resort

Allegro Playacar

Texto: 123598 Çok çeşitli sporlar, animasyon ve her türlü etkinlikte uzman olan ve Carmen Plajının hemen yanı başında yer alan bir otel. Lote Hotelero No. 7, Desarrollo | 77710 | Playacar | Playa Del Carmen | Quintana Roo | México
+ 52 984 877 270 0 + 52 984 873 4507
Allegro Playacar Texto: 123598 4 out of 5 based on 5862 ratings. 5862 user reviews.
Allegro Playacar reviewed by catherinealmhana on . Amazing Experience We stayed here for 7 days and never had a dull moment! Its a resort for everyone, families or young people too! a lot of entertainment everyday and amazing staff! specially israel Gonzalez and... Rating: 5
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Allegro Playacar

Lote Hotelero No. 7, Desarrollo   77710   Playacar   Playa Del Carmen   Quintana Roo   México  


Places of Interest

60,5 km  Cancun Uluslararası Havalimanı

3 km Carmen Plajı

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Allegro Playacar

4.0/5 Round Indicators
| 5889 Görüşler

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GEZGINLERIN PUANLAMASI

Mükemmel

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    Round Indicators
    Chase L 05/20/2018 Aile

    “Great First Club and Great beach”

    Went at the end of November with my wife and 2yo and my in laws. Always good activities and service at the first club. Room was close to first club and beach, could hear the ocean always. Wish there was more drink service in the first club area of the beach. Had good service by the pool, I really like the new window order area of the pool. You could really tell the liquor quality between the first club and the rest of the resort. Loved the service and had a good time.
    Round Indicators
    ggtati2006 Miami Beach, Florida. 05/18/2018 Aile

    “cacun family vacay”

    We had a great time, it was my husband and I and our 11 yr old. The rooms are very clean, we had two beds one was hard but the other was great, slept well.. unfortunately we had issues with hot water, we didnt have much of it or any at all, i feel like we paid to0 much for the room for the quality but overall the property is very beautiful, very clean, well maintained and activities by the pool .. late night show.. the beach in steps off the property... drink and food not 0oh s0o great..buffet i was left hungry sometimes and trust me i am not a picky eater by far, i could have had wendys and would have been okay. usually is not good unless its breakfast. i was really taken back with the food because EVERYTHING else was pretty good! i will be back hopefully they will improve on their buffet.. the service from all staff was also amazing, they are always asking how they could help you..felt safe at all times

    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
     Dear Ggtati2006, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We assure you that your comment about the food you received during your stay has been discussed with our staff in order to prevent this type of situation from recurring in the future and we sincerely apologize for not meeting your expectations on this occasion. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards!

    Round Indicators
    Stephen1981 Sheffield, İngiltere. 05/18/2018 Çift

    “Great hotel, friendly staff, great location ”

    We visited here for a week at the beginning of May. When we arrived we were greeted at the entrance and had our bags taken so they could be transferred to the room which was a relief! Went to reception to check in and it was faultless with friendly helpful staff. The room itself was fantastic. Spacious and clean with everything you'd need for your stay. The food was delicious and plentiful, every night is a theme night. There's also on site restaurants you can book but never got round to it. Unfortunately after our 2nd day my partner became ill (nothing to do with the hotel) we had to spend most of our time in the room which was a shame but we'll definitely book again to make the most out of a fantastic hotel. Thanks for a great stay Allegro

    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
     Sear Mr. Stephen, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    628AlanM628 Bath, İngiltere. 05/17/2018 Çift

    “Could have easily been a 5* review”

    All the members of staff I came into contact with were brilliant, charming, helpful & polite, the hotel was very clean, room spacious and comfortable, the food was very good for an all inclusive resort, be realistic and do not expect fine dining! I had a fantastic steak in the Italian restaurant and would recommend this to anyone staying here. So why the poor review: After a long flight and time difference I fell asleep leaving my iPad under my pillow, next morning didn't think anything about it, but that evening after an extensive search realised it had been taken from the room. Following day I reported it missing (not stolen), to the reception manager this was in the hope that it may turn up (be returned). As nothing happened the following day we were checking out and I reported the iPad as having been stolen from our room. Security were called and I was told they would first of all search our room and then our luggage; about 25 minutes later the security guy returned with my iPad and showed me a photograph on his phone, saying it had been found on its side in the safe. There is no way it was in the safe when we left the room, it had been searched more than once over the previous two days and when we left the room. I do not know who was responsible or how the iPad was recovered but it was extremely odd and uncomfortable. I fully accept a degree of personal responsibility for leaving the tablet in the room and not in the safe, I am sure temptation got the better of house keeping, but then for the security staff to return it in this way was very strange. The hotel itself is good and you should not be put off by my experience but please learn from it.

    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
     Dear Mr. Alan, Thank you for taking the time to share your comments about your recent vacation with us. We would like to get in touch with you to follow up on what you are saying, since for us the comments of our guests are very important, please write to playacar.socialmedia@allegrohotels.com Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    kellyradecki Riverside, Kaliforniya. 05/15/2018 Çift

    “Couple trip to Allegro!”

    We loved this resort, it exceeded our expectations as soon as we arrived. The property is stunning and the beach/pool is everything you would expect from the photos. We are a couple, 25 yrs old and this was our first time to Mexico so we booked this location somewhat blind and on a budget...we were not disappointed! The all inclusive is ALL INCLUSIVE, there are unlimited options for food and drink at any hour of the day and someone is constantly asking if you would like more. We did not mind the buffet, we weren't sure what to expect from the previous reviews...but we both thought it was fantastic! If you like something a little more intimate, they have restaurants that you can eat at within the resort or you can taxi into town for dinner! The service is phenomenal here, we were never left unattended or at the bottom of our glass. The best thing is there is SO MUCH to do at this resort! We did some touring and adventuring, but many nights we stayed in for the entertainment! The shows were absolutely amazing. Okay now for the details....I already put in our comments on the food, loved it all! The beach is literally 30 seconds from the party pool AND the pool bar. We never had a problem finding a seat, there are lots of options around both pools and on the sand. There are constant activities during the day at the party pool, but if you want peace and quiet there is ANOTHER pool slightly further from the beach and also amazing. It is the best of both worlds at Allegro. This resort is less kid friendly...as in less families book here, but there were still children around and kids' club/activities to keep them busy from what we saw. The pool/beach activities are ADULT dominated for sure. There is a gigantic calendar by the pool of what is happening each day. Advice to first time visitors, BUG SPRAY! We were eaten alive, but we came unprepared and suffered the consequences. It only rained once during our stay so didn't bother us much, but every building and room is a HUT....aka the roof is not really a roof, we loved Allegro but avoid the rainy season if you wish to stay here. Also, have cash for TIPS!! The service is out of this world accommodating and they don't expect much so have a few bucks to leave every once in a while:) Last piece of advice, OCEAN TOURS! We did an entire day in Tulum and it was an unforgettable experience. We booked it through the Playa del Carmen website. Happy travels!:)

    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
     Dear Mrs. Kelly, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards!

    DEĞERLENDIRME

    Round Indicators

    • mayıs 20 2018
    • Aile

    Chase L

    “Great First Club and Great beach”


    Went at the end of November with my wife and 2yo and my in laws. Always good activities and service at the first club. Room was close to first club and beach, could hear the ocean always. Wish there was more drink service in the first club area of the beach. Had good service by the pool, I really like the new window order area of the pool. You could really tell the liquor quality between the first club and the rest of the resort. Loved the service and had a good time.


    DEĞERLENDIRME

    Round Indicators

    • mayıs 18 2018
    • Miami Beach, Florida
    • Aile

    ggtati2006

    “cacun family vacay”


    We had a great time, it was my husband and I and our 11 yr old. The rooms are very clean, we had two beds one was hard but the other was great, slept well.. unfortunately we had issues with hot water, we didnt have much of it or any at all, i feel like we paid to0 much for the room for the quality but overall the property is very beautiful, very clean, well maintained and activities by the pool .. late night show.. the beach in steps off the property... drink and food not 0oh s0o great..buffet i was left hungry sometimes and trust me i am not a picky eater by far, i could have had wendys and would have been okay. usually is not good unless its breakfast. i was really taken back with the food because EVERYTHING else was pretty good! i will be back hopefully they will improve on their buffet.. the service from all staff was also amazing, they are always asking how they could help you..felt safe at all times


    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
    Dear Ggtati2006, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We assure you that your comment about the food you received during your stay has been discussed with our staff in order to prevent this type of situation from recurring in the future and we sincerely apologize for not meeting your expectations on this occasion. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards!

    DEĞERLENDIRME

    Round Indicators

    • mayıs 18 2018
    • Sheffield, İngiltere
    • Çift

    Stephen1981

    “Great hotel, friendly staff, great location ”


    We visited here for a week at the beginning of May. When we arrived we were greeted at the entrance and had our bags taken so they could be transferred to the room which was a relief! Went to reception to check in and it was faultless with friendly helpful staff. The room itself was fantastic. Spacious and clean with everything you'd need for your stay. The food was delicious and plentiful, every night is a theme night. There's also on site restaurants you can book but never got round to it. Unfortunately after our 2nd day my partner became ill (nothing to do with the hotel) we had to spend most of our time in the room which was a shame but we'll definitely book again to make the most out of a fantastic hotel. Thanks for a great stay Allegro


    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
    Sear Mr. Stephen, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    DEĞERLENDIRME

    Round Indicators

    • mayıs 17 2018
    • Bath, İngiltere
    • Çift

    628AlanM628

    “Could have easily been a 5* review”


    All the members of staff I came into contact with were brilliant, charming, helpful & polite, the hotel was very clean, room spacious and comfortable, the food was very good for an all inclusive resort, be realistic and do not expect fine dining! I had a fantastic steak in the Italian restaurant and would recommend this to anyone staying here. So why the poor review: After a long flight and time difference I fell asleep leaving my iPad under my pillow, next morning didn't think anything about it, but that evening after an extensive search realised it had been taken from the room. Following day I reported it missing (not stolen), to the reception manager this was in the hope that it may turn up (be returned). As nothing happened the following day we were checking out and I reported the iPad as having been stolen from our room. Security were called and I was told they would first of all search our room and then our luggage; about 25 minutes later the security guy returned with my iPad and showed me a photograph on his phone, saying it had been found on its side in the safe. There is no way it was in the safe when we left the room, it had been searched more than once over the previous two days and when we left the room. I do not know who was responsible or how the iPad was recovered but it was extremely odd and uncomfortable. I fully accept a degree of personal responsibility for leaving the tablet in the room and not in the safe, I am sure temptation got the better of house keeping, but then for the security staff to return it in this way was very strange. The hotel itself is good and you should not be put off by my experience but please learn from it.


    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
    Dear Mr. Alan, Thank you for taking the time to share your comments about your recent vacation with us. We would like to get in touch with you to follow up on what you are saying, since for us the comments of our guests are very important, please write to playacar.socialmedia@allegrohotels.com Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    DEĞERLENDIRME

    Round Indicators

    • mayıs 15 2018
    • Riverside, Kaliforniya
    • Çift

    kellyradecki

    “Couple trip to Allegro!”


    We loved this resort, it exceeded our expectations as soon as we arrived. The property is stunning and the beach/pool is everything you would expect from the photos. We are a couple, 25 yrs old and this was our first time to Mexico so we booked this location somewhat blind and on a budget...we were not disappointed! The all inclusive is ALL INCLUSIVE, there are unlimited options for food and drink at any hour of the day and someone is constantly asking if you would like more. We did not mind the buffet, we weren't sure what to expect from the previous reviews...but we both thought it was fantastic! If you like something a little more intimate, they have restaurants that you can eat at within the resort or you can taxi into town for dinner! The service is phenomenal here, we were never left unattended or at the bottom of our glass. The best thing is there is SO MUCH to do at this resort! We did some touring and adventuring, but many nights we stayed in for the entertainment! The shows were absolutely amazing. Okay now for the details....I already put in our comments on the food, loved it all! The beach is literally 30 seconds from the party pool AND the pool bar. We never had a problem finding a seat, there are lots of options around both pools and on the sand. There are constant activities during the day at the party pool, but if you want peace and quiet there is ANOTHER pool slightly further from the beach and also amazing. It is the best of both worlds at Allegro. This resort is less kid friendly...as in less families book here, but there were still children around and kids' club/activities to keep them busy from what we saw. The pool/beach activities are ADULT dominated for sure. There is a gigantic calendar by the pool of what is happening each day. Advice to first time visitors, BUG SPRAY! We were eaten alive, but we came unprepared and suffered the consequences. It only rained once during our stay so didn't bother us much, but every building and room is a HUT....aka the roof is not really a roof, we loved Allegro but avoid the rainy season if you wish to stay here. Also, have cash for TIPS!! The service is out of this world accommodating and they don't expect much so have a few bucks to leave every once in a while:) Last piece of advice, OCEAN TOURS! We did an entire day in Tulum and it was an unforgettable experience. We booked it through the Playa del Carmen website. Happy travels!:)


    Gerente Community M - Allegro Playacar, bu yorumu yanıtladı
    Dear Mrs. Kelly, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards!

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