Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

Texto: 35067 Karayip Denizi'nin cennet gibi sahillerinden birinde yer 5 yıldızlı bu büyük resort, en özel konaklama deneyimini sunmak için kısa bir süre önce yenilendi. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach Texto: 35067 4.5 out of 5 based on 7746 ratings. 7746 user reviews.
Barceló Maya Beach reviewed by lperrysburg on . Fun family vacation We stayed 7 nights at the resort. I will start with the good. The staff was amazing! We had great service at all the buffets, restaurants and bars.The beach was beautiful! Our family enjoyed... Rating: 4
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Maya Beach

4.5/5 Round Indicators
| 7765 Görüşler

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Mükemmel

53% Complete

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Filtreleme kriteri

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    Round Indicators
    Apalla Hamilton, Kanada. 04/23/2017 Aile

    “FAMILY VACATION”

    My husband and I stayed at Barcelo 14yrs ago for our honeymoon and returned with our children for a family vacation. We were well aware of the additions to the resort and had a great time, however there were some issues. ROOM: We stayed in the Tulum building on the main floor. The room was basic and clean. The negative was the fact that it was so damp and musty. While sleeping the sheets actually felt wet. There were times when it smelled like stale smoke. Since we were only there to sleep we didn't make an issue. Our room was cleaned daily and fridge stocked as well. FOOD: There is a ton of food and no one would go hungry. The buffet and beach grills are hit and miss. I would stay away from captain Morgan's grill since this was the worst one (for us). The best beach grill that we tried was at the colonial. The beach buffet is bigger than the caribe and there is more selection at the beach. We didn't make it to the al la cart or the buffet at the other hotels. Food at the 24hr Strikers was not good at all. POOL/BEACH There was always a lounger to be found. Pools were clean and beach was beautiful. The sand was very hard to dig in if you have kids who like the sand. Colonial has the free water park and both of my kids enjoyed it. Beach section pool more laid back and quiet, caribe pool more activity/music/younger crowd. Colonial a lot of kids, babies and families. Overall our visit was well liked and we will return. There is so much to do at this resort and it ia impossibel to cram into 7 days. There are a lot of people who have extraordinary expectations and some are just plain rude. People just need to chill out and don't sweat the small stuff - you're on vacation.
    Round Indicators
    Brandelly 04/23/2017 Aile

    “Mrs.”

    This is by far the worst place i ever stayed. My vacation was bad already when my check in last 2:50 min., that's absolutely ridiculous!!! Nobody knows what they are doing! Extremely disorganized! I felt like the workers were on vacation not us! I was given the wrong room and they only switched two days later; and I had to pack and carry everything all by myself; no worker came to help. My room was full of roaches and smelled really bad. I have three kids, my youngest still takes her milk in a bottle; but in the dirty room she had to skip her milk, I didn't know if roaches had dirtied her things! My son got hurt playing basketball at 9:30 in the morning; I called the front desk at least 15 times; I couldn't get any help; nobody even knew if they had a wheelchair in the hotel; only the next day a manager showed up to help! Almost 30 min at the omelette station, and they don't put any effort to be faster; that isn't their problem!!! THE FOOD IS NASTY!!!! The buffet is huge; but not a single thing is tasty!!! We were from April 15 until April 21 eating bread, pizza and a yogurt for lunch and dinner!!! The resort is huge, but if you need the front desk to help you, theres only one or two workers; which means you are going to wait for at least an hr. And if you call the call the BARCELO number; where I made the reservation, you can't speak to a manager or anybody who can help; once they got your money thats all it matters to them!!!!! AGAIN, THE WORST VACATION OF MY LIFE!!!!!
    Round Indicators
    Susanne F 04/22/2017 Aile

    “Barcelo Maya Beach Resort - Great Place, Great Value, Great Vacation”

    The whole resort - staff, amenities, beach, food service was excellent. We came as a larger family group with a wide variety of ages. There was lots of activities for everyone from young kids who went to the Kid' Club, the Mall and Spa for the teens with the free wifi. The pools were great, beach was lovely and always clean. The pool bar bartenders were always efficient. Baxter at the activities center was super friendly. Saul, Salor in the buffet were really attentive. The al a carte restaurants were a nice change from the buffet. We had a wonderful 10 days and would go back again.
    Round Indicators
    Sarah M Syracuse, New York. 04/22/2017 Arkadaş kaçamakları

    “Disgusted”

    Room was nice, upgraded to junior suite. It was very loud at night, with linen trucks coming and going several times each night between 1-6am and linen carts rumbling past the room. I asked for a fan to block the noise so I could sleep, but they had none. There was also a squatter who had gained access to the adjoining room and was taken away by security. Freaked me out. The food was delicious and I had no trouble finding great vegetarian choices. Staff was mostly helpful and friendly but not enough staff for arranging outings or dinner reservations. The wait was long to arrange these things, and you could miss your bus/connections waiting to speak with someone. The reason that I will never go back is because they have 4 dolphins living in a swimming pool so people can swim with them. I wanted to cry. It was disgusting, heartless, inhumane, and someday, I hope illegal.
    Round Indicators
    EYfromNY New York City, New York. 04/21/2017 Aile

    “Avoid this resort if you're looking for good service and food”

    From the first lunch buffet we had to to the last day at the resort, I would say it was one of the worst accommodations we've been in a long time! After hearing some mixed reviews of this property, my family and I decided to give it a try. The lunch buffets were by far the worst I've seen, the service is lacking, and the rooms need a serious upgrade. After calling the hotel upon arrival, I was told that "Beach" was the most recently updated hotel on the resort -- not sure if they consider 10-15 yrs a recent upgrade? There was usually one person at guest services, one bartender at the bar, and the buffet areas were extremely short staffed. The rooms did not have a lock on the bathroom, which is so strange. After a long day traveling and getting situated at the pool, I tried to get towels but was told that I need towel cards -- why wouldn't we get towel cards upon check-in? I have to schlep (and I mean schlep because it's not a close walk to the front desk) to ask them about these cards, which was really inconvenient. Trying to get a reservation for the a la carte dinners was nearly impossible - I finally had to approach a manager who was kind enough to help but why did it have to get to that point? One night we receive a letter that our dinner was canceled for some "technical issue" and when I tried to speak with the girls at guest services they were no help at all! Again, had to speak with a manager to resolve my issue. We were able to get a reservation at Rodizio at the Palace, which was nothing special at all. The small wash cloths were only replaced once in the bathroom. If you forget to hang the "clean my room" sign on your door, no one will come clean your room. There's no food/drink service on the beach or pool areas. We saw a lady once walk around the pool area asking if we wanted drinks and it took about 40 minutes for her to return. I visited the spa, which is beautiful, but there was no real "relaxation" - you go straight into the room for your massage and then right back out -- would've liked to have a quiet area or a room to just relax before being shuffled out of there. One nice thing was the beach itself, the pool and the kids club, but overall we were extremely disappointed in the resort. I would never return or recommend this resort to ANYONE!

    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
     Dear EYfromNY We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    DEĞERLENDIRME

    Round Indicators

    • nisan 23 2017
    • Hamilton, Kanada
    • Aile

    Apalla

    “FAMILY VACATION”


    My husband and I stayed at Barcelo 14yrs ago for our honeymoon and returned with our children for a family vacation. We were well aware of the additions to the resort and had a great time, however there were some issues. ROOM: We stayed in the Tulum building on the main floor. The room was basic and clean. The negative was the fact that it was so damp and musty. While sleeping the sheets actually felt wet. There were times when it smelled like stale smoke. Since we were only there to sleep we didn't make an issue. Our room was cleaned daily and fridge stocked as well. FOOD: There is a ton of food and no one would go hungry. The buffet and beach grills are hit and miss. I would stay away from captain Morgan's grill since this was the worst one (for us). The best beach grill that we tried was at the colonial. The beach buffet is bigger than the caribe and there is more selection at the beach. We didn't make it to the al la cart or the buffet at the other hotels. Food at the 24hr Strikers was not good at all. POOL/BEACH There was always a lounger to be found. Pools were clean and beach was beautiful. The sand was very hard to dig in if you have kids who like the sand. Colonial has the free water park and both of my kids enjoyed it. Beach section pool more laid back and quiet, caribe pool more activity/music/younger crowd. Colonial a lot of kids, babies and families. Overall our visit was well liked and we will return. There is so much to do at this resort and it ia impossibel to cram into 7 days. There are a lot of people who have extraordinary expectations and some are just plain rude. People just need to chill out and don't sweat the small stuff - you're on vacation.


    DEĞERLENDIRME

    Round Indicators

    • nisan 23 2017
    • Aile

    Brandelly

    “Mrs.”


    This is by far the worst place i ever stayed. My vacation was bad already when my check in last 2:50 min., that's absolutely ridiculous!!! Nobody knows what they are doing! Extremely disorganized! I felt like the workers were on vacation not us! I was given the wrong room and they only switched two days later; and I had to pack and carry everything all by myself; no worker came to help. My room was full of roaches and smelled really bad. I have three kids, my youngest still takes her milk in a bottle; but in the dirty room she had to skip her milk, I didn't know if roaches had dirtied her things! My son got hurt playing basketball at 9:30 in the morning; I called the front desk at least 15 times; I couldn't get any help; nobody even knew if they had a wheelchair in the hotel; only the next day a manager showed up to help! Almost 30 min at the omelette station, and they don't put any effort to be faster; that isn't their problem!!! THE FOOD IS NASTY!!!! The buffet is huge; but not a single thing is tasty!!! We were from April 15 until April 21 eating bread, pizza and a yogurt for lunch and dinner!!! The resort is huge, but if you need the front desk to help you, theres only one or two workers; which means you are going to wait for at least an hr. And if you call the call the BARCELO number; where I made the reservation, you can't speak to a manager or anybody who can help; once they got your money thats all it matters to them!!!!! AGAIN, THE WORST VACATION OF MY LIFE!!!!!


    DEĞERLENDIRME

    Round Indicators

    • nisan 22 2017
    • Aile

    Susanne F

    “Barcelo Maya Beach Resort - Great Place, Great Value, Great Vacation”


    The whole resort - staff, amenities, beach, food service was excellent. We came as a larger family group with a wide variety of ages. There was lots of activities for everyone from young kids who went to the Kid' Club, the Mall and Spa for the teens with the free wifi. The pools were great, beach was lovely and always clean. The pool bar bartenders were always efficient. Baxter at the activities center was super friendly. Saul, Salor in the buffet were really attentive. The al a carte restaurants were a nice change from the buffet. We had a wonderful 10 days and would go back again.


    DEĞERLENDIRME

    Round Indicators

    • nisan 22 2017
    • Syracuse, New York
    • Arkadaş kaçamakları

    Sarah M

    “Disgusted”


    Room was nice, upgraded to junior suite. It was very loud at night, with linen trucks coming and going several times each night between 1-6am and linen carts rumbling past the room. I asked for a fan to block the noise so I could sleep, but they had none. There was also a squatter who had gained access to the adjoining room and was taken away by security. Freaked me out. The food was delicious and I had no trouble finding great vegetarian choices. Staff was mostly helpful and friendly but not enough staff for arranging outings or dinner reservations. The wait was long to arrange these things, and you could miss your bus/connections waiting to speak with someone. The reason that I will never go back is because they have 4 dolphins living in a swimming pool so people can swim with them. I wanted to cry. It was disgusting, heartless, inhumane, and someday, I hope illegal.


    DEĞERLENDIRME

    Round Indicators

    • nisan 21 2017
    • New York City, New York
    • Aile

    EYfromNY

    “Avoid this resort if you're looking for good service and food”


    From the first lunch buffet we had to to the last day at the resort, I would say it was one of the worst accommodations we've been in a long time! After hearing some mixed reviews of this property, my family and I decided to give it a try. The lunch buffets were by far the worst I've seen, the service is lacking, and the rooms need a serious upgrade. After calling the hotel upon arrival, I was told that "Beach" was the most recently updated hotel on the resort -- not sure if they consider 10-15 yrs a recent upgrade? There was usually one person at guest services, one bartender at the bar, and the buffet areas were extremely short staffed. The rooms did not have a lock on the bathroom, which is so strange. After a long day traveling and getting situated at the pool, I tried to get towels but was told that I need towel cards -- why wouldn't we get towel cards upon check-in? I have to schlep (and I mean schlep because it's not a close walk to the front desk) to ask them about these cards, which was really inconvenient. Trying to get a reservation for the a la carte dinners was nearly impossible - I finally had to approach a manager who was kind enough to help but why did it have to get to that point? One night we receive a letter that our dinner was canceled for some "technical issue" and when I tried to speak with the girls at guest services they were no help at all! Again, had to speak with a manager to resolve my issue. We were able to get a reservation at Rodizio at the Palace, which was nothing special at all. The small wash cloths were only replaced once in the bathroom. If you forget to hang the "clean my room" sign on your door, no one will come clean your room. There's no food/drink service on the beach or pool areas. We saw a lady once walk around the pool area asking if we wanted drinks and it took about 40 minutes for her to return. I visited the spa, which is beautiful, but there was no real "relaxation" - you go straight into the room for your massage and then right back out -- would've liked to have a quiet area or a room to just relax before being shuffled out of there. One nice thing was the beach itself, the pool and the kids club, but overall we were extremely disappointed in the resort. I would never return or recommend this resort to ANYONE!


    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
    Dear EYfromNY We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

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