Discounts available at Barcelo.com

With the promo code MAYAPREMIUM you can get 15% discount at our hotels Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical.

Promo code valid for bookings made before 31.01.2017 and for stays up until 16.12.2017.

Barceló Hotel Pool  Maya Beach

Barceló Maya Beach

Karayip Denizi'nin cennet gibi sahillerinden birinde yer 5 yıldızlı bu büyük resort, en özel konaklama deneyimini sunmak için kısa bir süre önce yenilendi. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Beach 4.5 out of 5 based on 7607 ratings. 7607 user reviews.
Barceló Maya Beach reviewed by dicduc on . Great place with a main lobby staff issue! We travelled to Barcelo Colonial with another couple the week of February 15th 2017. It is an absolutely beautiful place with great staff in all locations except for the staff in the main lobby... Rating: 5
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Maya Beach

4.5/5 Round Indicators
| 7607 Görüşler

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

53% Complete

4087

Çok iyi

28% Complete

2205

Normal

9% Complete

740

Kötü

4% Complete

336

Çok kötü

3% Complete

239

Filtreleme kriteri

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    Round Indicators
    dicduc Hamilton, Kanada. 02/23/2017 Çiftler

    “Great place with a main lobby staff issue!”

    We travelled to Barcelo Colonial with another couple the week of February 15th 2017. It is an absolutely beautiful place with great staff in all locations except for the staff in the main lobby. Right from the beginning the lobby staff were slow, very uninformed and not helpful in any way. From room issues to never being able to exchange currency, their incompetence shines through with every visit. The most glaring example would be in the room keys. A group of people lost the ability to access our rooms. The lobby staffs immediate and very attitude driven response to all was " you must have got the cards wet." When later told that the card left in our room didn't work either we were told it must have been something we did. I believe you just fix your customers issues and keep the attitude and finger pointing to yourself! On the other hand the ladies and gentlemen at the pool bar, the room maides and people in all the restaurants were absolutely amazing to deal with. Thanks to Alfredo and his guys in the buffet Thanks to Luis at the swim up bar It's a great resort with an awesome beach. Just be careful of the useless main lobby staff. The resort has amazing food but the lobby issues were enough for us not to return.

    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
     Dear Mr dicduc We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Maya Beach hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    Round Indicators
    YVR2007 Vancouver, BC, Canada. 02/23/2017 Aile

    “Great Stay - Family of 4”

    Enjoyed our 7 day trip to the Barceló Maya Beach. We travelled with our 2 kids, age 5 and 7. They enjoyed the kids club and really enjoyed the waterpark located in the center of the property. The property is well laid out, clean and the staff were friendly and helpful. The food was good and there was enough of a variety to satisfy everyone. The beach is beautiful. The staff do a great job of keeping the beach, pool and the grounds clean.

    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
     Dear YVR2007 We would like to thank you for choosing our Barceló Maya Beach hotel for your holidays and for the review you shared on Tripadvisor, all of your kind words about your stay with us are great to hear. We look forward to having the opportunity to serve you again in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    Round Indicators
    Mike101065 Halifax, Nova Scotia. 02/23/2017 Çiftler

    “Don't go for the rooms...but good location and vacation”

    The lobby area is nothing special. The people at the front desk don't appear very happy but most are friendly enough. A few border on rude. The customer service people who book the a la carte's seem to hate people...not sure why. The rooms are dated and not in great shape. Ours flooded from the shower against the but. Apparently there was a leak from the "tub" that ran out into the room. They fixed it with caulking but afterwards i notices the rotting wood on the floor so it wasn't the first time it had happened. The fixes are not permanent. They need to take time to actually tear it out and fix it all properly. The beds are hard. Not unusual for resorts i find now. The bathroom was small. Not for 2 people to get ready around a sink type rooms. The grounds were beautiful though. The local wild life easily seen on the paths in day and at night. The grounds crews were much friendlier than the front desk staff. Adult only pool was great until the partying younger groups showed up. Including the 20 year olds who were clearly trying to have sex in the pool/hot tub area. Proved a bit difficult until she just decided she didn't care if people knew. Then they had no issue and quietly left afterwards. Can't fault them i suppose. Bartenders were great in the adult pool area. took great care of you. Beds in the area were not utilized as they cost $20 and few wanted to pay to lay on a slab of concrete (they were hard). Beach area was very nice but water was always churned up. Not clear. difficult to snorkel in the ocean unless over by the wharf area. Lots of fish over by the wharf though. Rays along the beach so just be careful where you step. Sand on the beach was great. Bit of rock in the water though so be careful where you step. Further left you went the worse it got. Mall was a waste of time. Very pushy sellers. looking was not an option. They never stopped trying to sell. And walking away took work. The italian a la carte wasn't worth the time. The steakhouse was decent. Not what i'd get in Canada but not bad. Waiters are friendly enough at the steakhouse. Italian they had a hard time understanding what we wanted/asked for. I ordered off the French version as they English version didn't contain what was on the French menu. Odd. The fruit was fantastic. Buffets were very good. Generally didn't have a problem finding something to eat. Grills at the pool/beach were ok but not great. depended on day and time you arrived to eat. freshness meant everything at the grill. The main pool area was clean and it was a nice pool. close to the beach so one person could stay here and the other could go try to snorkel in the churned up beach water. The beach "looked" fantastic. Swimming was a bit more a challenge given how rough the water was. It was always rough. Considering there was a reef just off shore it was a bit rougher than it should have been. I'd recommend the Colonial part of this 5 plex. Similar price and the rooms and lobby seemed better. The Beach rooms were just low quality. Food at all of them were similar. shared a la cartes. So you're not getting anything much better from one to the other....other than perhaps the Palace. Everything costs if you do it on this resort. Nothing is free/included. Be careful as the ocean equipment is all third party companies. Resort takes no responsibility for them or their business practices. The excursions are great. Recommend Akumal and Ek Belam as well as the Cenote Maya experience. Fantastic all of them.

    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
     Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya Beach. It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    Round Indicators
    KAL94105 Southampton, New York. 02/23/2017 Aile

    “Fantastic Family Resort”

    Just got back from 5 days at the Maya Beach. My wife and I and two teens just loved it. The service is great, the room was super clean and quiet, the grounds are perfectly kept and beautiful and the amenities are just right. I highly recommend making reservations at the a la carte restaurants upon arriving. The buffets are good but will take a day to get used to if you've never been there. i.e. finding the best items and getting over your fear of getting ''la tourista''. The premium level option is totally worth it in my opinion. We would use the airport transfer offered by the resort again as they were prompt, polite and gave us lots of useful information about the area. This is a massive place and Barcelo' does a great job managing it, in my opinion. Any worries I had after reading the reviews here disappeared after wasting the day under beautiful palm trees on an azure Caribbean Sea while trying to decide whether to get another drink or go into the pool.... Enjoy.

    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
     Dear Mr. KAL94105 Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya Beach, it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    Round Indicators
    JoEllen G 02/23/2017 Çiftler

    “Fantastic Experience”

    We traveled to Barcelo Maya Beach 2/16-2/21 and had a wonderful time. We stayed in the Coba complex and our room was very spacious with a king size bed and couch. The room was very nice and the bathroom was very nice as well. The staff was wonderful and greeted us every time we walked by them. The grounds were lush and beautiful and clean. In fact, they clean all the time! The food was very good and plentiful. The restaurant staff and bar tenders were all very friendly and helpful. They have a dolphinarium on site and we took advantage of that and had a wonderful time swimming with the dolphin "Alex". There is an eco park across the street from the hotel that you can walk to called Chickin-ha. There are 3 cenotes there and are definitely worth seeing and swimming in. We will definitely go back there again!

    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
     Dear Ms JoEllen G First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Maya Beach hotel and are delighted to read that we were able to match your expectations. It will be great to have you back in your next holidays. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    DEĞERLENDIRME

    Round Indicators

    • şubat 23 2017
    • Hamilton, Kanada
    • Çiftler

    dicduc

    “Great place with a main lobby staff issue!”


    We travelled to Barcelo Colonial with another couple the week of February 15th 2017. It is an absolutely beautiful place with great staff in all locations except for the staff in the main lobby. Right from the beginning the lobby staff were slow, very uninformed and not helpful in any way. From room issues to never being able to exchange currency, their incompetence shines through with every visit. The most glaring example would be in the room keys. A group of people lost the ability to access our rooms. The lobby staffs immediate and very attitude driven response to all was " you must have got the cards wet." When later told that the card left in our room didn't work either we were told it must have been something we did. I believe you just fix your customers issues and keep the attitude and finger pointing to yourself! On the other hand the ladies and gentlemen at the pool bar, the room maides and people in all the restaurants were absolutely amazing to deal with. Thanks to Alfredo and his guys in the buffet Thanks to Luis at the swim up bar It's a great resort with an awesome beach. Just be careful of the useless main lobby staff. The resort has amazing food but the lobby issues were enough for us not to return.


    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
    Dear Mr dicduc We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Maya Beach hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    DEĞERLENDIRME

    Round Indicators

    • şubat 23 2017
    • Vancouver, BC, Canada
    • Aile

    YVR2007

    “Great Stay - Family of 4”


    Enjoyed our 7 day trip to the Barceló Maya Beach. We travelled with our 2 kids, age 5 and 7. They enjoyed the kids club and really enjoyed the waterpark located in the center of the property. The property is well laid out, clean and the staff were friendly and helpful. The food was good and there was enough of a variety to satisfy everyone. The beach is beautiful. The staff do a great job of keeping the beach, pool and the grounds clean.


    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
    Dear YVR2007 We would like to thank you for choosing our Barceló Maya Beach hotel for your holidays and for the review you shared on Tripadvisor, all of your kind words about your stay with us are great to hear. We look forward to having the opportunity to serve you again in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    DEĞERLENDIRME

    Round Indicators

    • şubat 23 2017
    • Halifax, Nova Scotia
    • Çiftler

    Mike101065

    “Don't go for the rooms...but good location and vacation”


    The lobby area is nothing special. The people at the front desk don't appear very happy but most are friendly enough. A few border on rude. The customer service people who book the a la carte's seem to hate people...not sure why. The rooms are dated and not in great shape. Ours flooded from the shower against the but. Apparently there was a leak from the "tub" that ran out into the room. They fixed it with caulking but afterwards i notices the rotting wood on the floor so it wasn't the first time it had happened. The fixes are not permanent. They need to take time to actually tear it out and fix it all properly. The beds are hard. Not unusual for resorts i find now. The bathroom was small. Not for 2 people to get ready around a sink type rooms. The grounds were beautiful though. The local wild life easily seen on the paths in day and at night. The grounds crews were much friendlier than the front desk staff. Adult only pool was great until the partying younger groups showed up. Including the 20 year olds who were clearly trying to have sex in the pool/hot tub area. Proved a bit difficult until she just decided she didn't care if people knew. Then they had no issue and quietly left afterwards. Can't fault them i suppose. Bartenders were great in the adult pool area. took great care of you. Beds in the area were not utilized as they cost $20 and few wanted to pay to lay on a slab of concrete (they were hard). Beach area was very nice but water was always churned up. Not clear. difficult to snorkel in the ocean unless over by the wharf area. Lots of fish over by the wharf though. Rays along the beach so just be careful where you step. Sand on the beach was great. Bit of rock in the water though so be careful where you step. Further left you went the worse it got. Mall was a waste of time. Very pushy sellers. looking was not an option. They never stopped trying to sell. And walking away took work. The italian a la carte wasn't worth the time. The steakhouse was decent. Not what i'd get in Canada but not bad. Waiters are friendly enough at the steakhouse. Italian they had a hard time understanding what we wanted/asked for. I ordered off the French version as they English version didn't contain what was on the French menu. Odd. The fruit was fantastic. Buffets were very good. Generally didn't have a problem finding something to eat. Grills at the pool/beach were ok but not great. depended on day and time you arrived to eat. freshness meant everything at the grill. The main pool area was clean and it was a nice pool. close to the beach so one person could stay here and the other could go try to snorkel in the churned up beach water. The beach "looked" fantastic. Swimming was a bit more a challenge given how rough the water was. It was always rough. Considering there was a reef just off shore it was a bit rougher than it should have been. I'd recommend the Colonial part of this 5 plex. Similar price and the rooms and lobby seemed better. The Beach rooms were just low quality. Food at all of them were similar. shared a la cartes. So you're not getting anything much better from one to the other....other than perhaps the Palace. Everything costs if you do it on this resort. Nothing is free/included. Be careful as the ocean equipment is all third party companies. Resort takes no responsibility for them or their business practices. The excursions are great. Recommend Akumal and Ek Belam as well as the Cenote Maya experience. Fantastic all of them.


    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
    Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya Beach. It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    DEĞERLENDIRME

    Round Indicators

    • şubat 23 2017
    • Southampton, New York
    • Aile

    KAL94105

    “Fantastic Family Resort”


    Just got back from 5 days at the Maya Beach. My wife and I and two teens just loved it. The service is great, the room was super clean and quiet, the grounds are perfectly kept and beautiful and the amenities are just right. I highly recommend making reservations at the a la carte restaurants upon arriving. The buffets are good but will take a day to get used to if you've never been there. i.e. finding the best items and getting over your fear of getting ''la tourista''. The premium level option is totally worth it in my opinion. We would use the airport transfer offered by the resort again as they were prompt, polite and gave us lots of useful information about the area. This is a massive place and Barcelo' does a great job managing it, in my opinion. Any worries I had after reading the reviews here disappeared after wasting the day under beautiful palm trees on an azure Caribbean Sea while trying to decide whether to get another drink or go into the pool.... Enjoy.


    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
    Dear Mr. KAL94105 Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya Beach, it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

    DEĞERLENDIRME

    Round Indicators

    • şubat 23 2017
    • Çiftler

    JoEllen G

    “Fantastic Experience”


    We traveled to Barcelo Maya Beach 2/16-2/21 and had a wonderful time. We stayed in the Coba complex and our room was very spacious with a king size bed and couch. The room was very nice and the bathroom was very nice as well. The staff was wonderful and greeted us every time we walked by them. The grounds were lush and beautiful and clean. In fact, they clean all the time! The food was very good and plentiful. The restaurant staff and bar tenders were all very friendly and helpful. They have a dolphinarium on site and we took advantage of that and had a wonderful time swimming with the dolphin "Alex". There is an eco park across the street from the hotel that you can walk to called Chickin-ha. There are 3 cenotes there and are definitely worth seeing and swimming in. We will definitely go back there again!


    Sub Director Beach DirectorBeachCaribe - Hotel Barcelo Maya Beach, bu yorumu yanıtladı
    Dear Ms JoEllen G First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Maya Beach hotel and are delighted to read that we were able to match your expectations. It will be great to have you back in your next holidays. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort beach.subdirector@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

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