Barceló Hotel Pool  Maya Colonial

Barceló Maya Colonial

Texto: 35639 Spa merkezi, çocuk kulübü, 4 restoranı ve daha pek çok tesisi bulunan herşey dahil resort. Hem aileler hem de çiftler için ideal. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1636
Barceló Maya Colonial Texto: 35639 4.5 out of 5 based on 5724 ratings. 5724 user reviews.
Barceló Maya Colonial reviewed by NNCCBB on . Almost perfect for all types of vacationers Just came back from spending one week at this resort. I must say, it was one of the nicer stays we had. Very pleasant crew, nice accommodations, and excellent food and drink selection (especially if... Rating: 4
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Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Maya Colonial

4.5/5 Round Indicators
| 5737 Görüşler

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    Round Indicators
    CorbinTraveller 07/26/2017 Çiftler

    “Very Nice”

    We Stayed here in 2006. The resort, staff, food and amenities were great. Very busy resort as there are 4 or five resorts in this chain. The restaurant selection was ok. Rooms were clean and the grounds were clean.
    Round Indicators
    nes006 Brookfield, Illinois. 07/25/2017 Aile

    “Service is top notch”

    My family and I had a wonderful first time experience. The rooms were ok. We weren't looking for anything too fancy since most of our time we were going to be out of the room in the pool or checking out the sights. The staff was marvelous. Were attentive and fixed any problems we encountered. One person to single out is Fredy from the front desk. If you read this, thank you! We'll definitely be back :)

    Gerente BMAYAFASEII - Barcelo Maya Colonial, bu yorumu yanıtladı
     Dear Guest, First and foremost we would like to thank you for choosing our Barceló Maya Colonial hotel for your visit to the Riviera Maya and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    Round Indicators
    Patti A Crown Point, Indiana. 07/24/2017 Aile

    “A lot of the good, a few bad”

    We stayed as Premiere guest for nine days with a family of 6 with 4 teenagers. there were a lot of nice amenities: an active volleyball court, basketball near the beach, pool activities all day etc. My teens loved it and even got scuba certified while there although as to be expected that was a hefty extra fee. The beach was rocky but beautiful. Be careful of rocks even in the lounging portion of the sand - it's a broken toe waiting to happen. The resort was beautiful and for the most part very clean. My husband and I probably would pick a different resort however. The the beach only has palm trees for shade, no umbrellas/cabanas of any kind. The restaurants are HOT, minimal a/c which made it uncomfortable to eat. The staff - asides from a few folks there were very few smiles or chit chat, even at the bar. It was uncomfortable almost. There are extra charges to use the bowling alley and tennis courts after dark. One of the bigger annoyances? Dinner reservations. I had read the reviews and so upon check in I immediately sat down to make all of our reservations at once. Most of the next nine days were ALREADY booked uless we wanted to eat at 9:30 or 4:30. Some days they were just not available at all. You are not allowed to show up and wait for a table, you must have a receipt that shows you have a reservation. If during the day you want to make a different reservation you need to physically go to the desk, cancel the original and get a new receipt. The ability to make any reservations closes at 3 pm. When we would go to dinner the restaurants were half full so it seemed almost a deliberate attempt to serve fewer guests at the more expensive a la cartes. The food itself was very good. If you are a wine drinker you are going to want to stop on the way in for a few bottles and an opener. The included wine was seriously undrinkable - like might have made me sick bad i I hadn't put it down after one sip - and I'm usually a ten dollar a bottle type of wine drinker so I'm the opposite of fancy in this category LOL. There is a liquor store there but of course it's expensive and there is a ten dollar charge to uncork your wine for you from room service. Almost every dinner we would spend thirty to fifty dollars for one of their cheaper bottles. ;There is nightly entertainment but it repeats every few days and includes some brutal kareoke quite often. The other shows were pretty unimpressive as well. Finally we had three rooms and they were unable to put us right next to each other even though we requested it and although they said they would call us to move us later in the week they never did. We went back down to the desk a few times and eventually did get rooms closer together which worked out great. My overall impression is that when I go to an all-inclusive I don't like to be thinking about money or reservations the entire time. I want to pay upfront and then feel like a guest. This was lacking here unfortunately. To those who book and aren't in the premium category it's even worse - up charges for certian liquor, towel restrictions and wifi charges. Customer service was just ok. Our room keys stopped working about every day and a half and we needed to keep track of them because only two keys were included before we incurred extra charges. It's a little thing but come on. For active kids the amenities were great and we were able to have a great time even with the inconveniences. The premier lounge was very nice and had great coffee, snacks etc. We were very satisfied with the food.
    Round Indicators
    France R Candiac, Kanada. 07/23/2017 Aile

    “Barcelo Maya Colonia”

    Many positive but also some negative experiences with this resort. Positives: -Very nice beach, although there are some rocky parts, it is beautiful. The rocky parts have many different types of fish around them so it is fun to snorkel right at the beach. Saw many different fish, some basic corals. -Pools close to beach access is fantastic, Huge pools, just perfect, lots of shaded areas around pool if you are willing to reserve your spot early in the morning. -Central buffet shared with Tropical had amazing selections from Breakfast to lunch & dinner. Best buffet that I have seen in my many travels. -Good al la carte restaurants -Shaded area between building, this is really nice in case of extreme sun or rain, fabulous idea. -Snack bars close to pool and beach have a more limited menu than the buffet,, but still a good selection. Great for an afternoon snack if you have a late dinner. Drinks actually better here than at the pool bars. -Clean and tidy site, just immaculate all around -Photographers on site in the early afternoon to take pictures with animals or if you want to book a family photo session. We did and I love my new pictures. -Cleaning of the rooms and change of towels was always done on time and perfect. -For families with young kids the kids pools and play areas are truly amazing. -Mini golf is included until 7PM, this was a nice activity, access to the mini golf is thru the bowling area. -Medical clinic and pharmacy on-site in the shopping area. Negative: -The wait at the reception to get the room keys, they seriously are in the stone ages and need a lean six sigma process review, what a waste of time and truly started our vacation on the wrong foot. -We booked a double bed room for our adults sons and they ended up in a king bed. Really no willingness to change the room, this also was frustrating. -Booking the a la cartes has to be done on arrival and even then really challenging to find seating for 4 people. They offer 5 a la carte for a 7 nights stay, but they are really hard to book. Luckily the buffet is fantastic and compensated -The humidity in the rooms was very high and we had a musky smell all week (July). We were on a 2nd floor, but it truly was a huge disappointment. -Refill of mini bar was not always done properly so we often had to call to get this done. -Drinks ate the pool bars are not good, we struggled in getting a good cocktail, and we tried many. -Ratio of families with young kids was very high, lots of screaming.

    Gerente BMAYAFASEII - Barcelo Maya Colonial, bu yorumu yanıtladı
     Dear Frace: We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Maya Colonial hotel and we thank you for your kind recommendation to Tripadvisor’s readers . appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but a pleasurable experience. We are sorry about the incident you have mentioned above you comments in order to train and reinforce the correct information with our staff, and preventing this situation from happening again. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    Victoria V 07/22/2017 Aile

    “just came back, one of the worst hotels I been to. Food is horrible , no AC in the hotel”

    we just got back last week, and I wanted to warn people about this hotel First thing is that food in buffet is disgusting and tasteless. They serve same exact food everyday that look pretty but have no taste. Secondly, the shelves are always half empty, and you always have to wait in line and wait until they bring out the food because they don't make enough . Especially the pizza shelves and the kids food is always empty , and you have to walk to manager nd ask him when they bring out the food. Room service cost money which is $10 per plate and is even worse. The hotel is cheap nd doesn't turn on the AC. It is so hot in the lobby and in restaurants, we were sitting there and sweating. The managament doesn't help with anything, we tried calling them couple times an coming to lobby which they made us wait for an hour to talk to manager and he didn't do anything and was rude. In casino you have to pay for drinks, also to get ice cream by the pool you have to pay $5. I been to many hotels and this is by far the worst. I was in Mexico last month in new hotel called Ocean rivera paradise and it ws amazing, much cheaper and food was amazing . The only good thing about this hotel were the swimming pool and nice Beach .

    Gerente BMAYAFASEII - Barcelo Maya Colonial, bu yorumu yanıtladı
     Dear Victoria: The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    DEĞERLENDIRME

    Round Indicators

    • temmuz 26 2017
    • Çiftler

    CorbinTraveller

    “Very Nice”


    We Stayed here in 2006. The resort, staff, food and amenities were great. Very busy resort as there are 4 or five resorts in this chain. The restaurant selection was ok. Rooms were clean and the grounds were clean.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 25 2017
    • Brookfield, Illinois
    • Aile

    nes006

    “Service is top notch”


    My family and I had a wonderful first time experience. The rooms were ok. We weren't looking for anything too fancy since most of our time we were going to be out of the room in the pool or checking out the sights. The staff was marvelous. Were attentive and fixed any problems we encountered. One person to single out is Fredy from the front desk. If you read this, thank you! We'll definitely be back :)


    Gerente BMAYAFASEII - Barcelo Maya Colonial, bu yorumu yanıtladı
    Dear Guest, First and foremost we would like to thank you for choosing our Barceló Maya Colonial hotel for your visit to the Riviera Maya and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    DEĞERLENDIRME

    Round Indicators

    • temmuz 24 2017
    • Crown Point, Indiana
    • Aile

    Patti A

    “A lot of the good, a few bad”


    We stayed as Premiere guest for nine days with a family of 6 with 4 teenagers. there were a lot of nice amenities: an active volleyball court, basketball near the beach, pool activities all day etc. My teens loved it and even got scuba certified while there although as to be expected that was a hefty extra fee. The beach was rocky but beautiful. Be careful of rocks even in the lounging portion of the sand - it's a broken toe waiting to happen. The resort was beautiful and for the most part very clean. My husband and I probably would pick a different resort however. The the beach only has palm trees for shade, no umbrellas/cabanas of any kind. The restaurants are HOT, minimal a/c which made it uncomfortable to eat. The staff - asides from a few folks there were very few smiles or chit chat, even at the bar. It was uncomfortable almost. There are extra charges to use the bowling alley and tennis courts after dark. One of the bigger annoyances? Dinner reservations. I had read the reviews and so upon check in I immediately sat down to make all of our reservations at once. Most of the next nine days were ALREADY booked uless we wanted to eat at 9:30 or 4:30. Some days they were just not available at all. You are not allowed to show up and wait for a table, you must have a receipt that shows you have a reservation. If during the day you want to make a different reservation you need to physically go to the desk, cancel the original and get a new receipt. The ability to make any reservations closes at 3 pm. When we would go to dinner the restaurants were half full so it seemed almost a deliberate attempt to serve fewer guests at the more expensive a la cartes. The food itself was very good. If you are a wine drinker you are going to want to stop on the way in for a few bottles and an opener. The included wine was seriously undrinkable - like might have made me sick bad i I hadn't put it down after one sip - and I'm usually a ten dollar a bottle type of wine drinker so I'm the opposite of fancy in this category LOL. There is a liquor store there but of course it's expensive and there is a ten dollar charge to uncork your wine for you from room service. Almost every dinner we would spend thirty to fifty dollars for one of their cheaper bottles. ;There is nightly entertainment but it repeats every few days and includes some brutal kareoke quite often. The other shows were pretty unimpressive as well. Finally we had three rooms and they were unable to put us right next to each other even though we requested it and although they said they would call us to move us later in the week they never did. We went back down to the desk a few times and eventually did get rooms closer together which worked out great. My overall impression is that when I go to an all-inclusive I don't like to be thinking about money or reservations the entire time. I want to pay upfront and then feel like a guest. This was lacking here unfortunately. To those who book and aren't in the premium category it's even worse - up charges for certian liquor, towel restrictions and wifi charges. Customer service was just ok. Our room keys stopped working about every day and a half and we needed to keep track of them because only two keys were included before we incurred extra charges. It's a little thing but come on. For active kids the amenities were great and we were able to have a great time even with the inconveniences. The premier lounge was very nice and had great coffee, snacks etc. We were very satisfied with the food.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 23 2017
    • Candiac, Kanada
    • Aile

    France R

    “Barcelo Maya Colonia”


    Many positive but also some negative experiences with this resort. Positives: -Very nice beach, although there are some rocky parts, it is beautiful. The rocky parts have many different types of fish around them so it is fun to snorkel right at the beach. Saw many different fish, some basic corals. -Pools close to beach access is fantastic, Huge pools, just perfect, lots of shaded areas around pool if you are willing to reserve your spot early in the morning. -Central buffet shared with Tropical had amazing selections from Breakfast to lunch & dinner. Best buffet that I have seen in my many travels. -Good al la carte restaurants -Shaded area between building, this is really nice in case of extreme sun or rain, fabulous idea. -Snack bars close to pool and beach have a more limited menu than the buffet,, but still a good selection. Great for an afternoon snack if you have a late dinner. Drinks actually better here than at the pool bars. -Clean and tidy site, just immaculate all around -Photographers on site in the early afternoon to take pictures with animals or if you want to book a family photo session. We did and I love my new pictures. -Cleaning of the rooms and change of towels was always done on time and perfect. -For families with young kids the kids pools and play areas are truly amazing. -Mini golf is included until 7PM, this was a nice activity, access to the mini golf is thru the bowling area. -Medical clinic and pharmacy on-site in the shopping area. Negative: -The wait at the reception to get the room keys, they seriously are in the stone ages and need a lean six sigma process review, what a waste of time and truly started our vacation on the wrong foot. -We booked a double bed room for our adults sons and they ended up in a king bed. Really no willingness to change the room, this also was frustrating. -Booking the a la cartes has to be done on arrival and even then really challenging to find seating for 4 people. They offer 5 a la carte for a 7 nights stay, but they are really hard to book. Luckily the buffet is fantastic and compensated -The humidity in the rooms was very high and we had a musky smell all week (July). We were on a 2nd floor, but it truly was a huge disappointment. -Refill of mini bar was not always done properly so we often had to call to get this done. -Drinks ate the pool bars are not good, we struggled in getting a good cocktail, and we tried many. -Ratio of families with young kids was very high, lots of screaming.


    Gerente BMAYAFASEII - Barcelo Maya Colonial, bu yorumu yanıtladı
    Dear Frace: We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Maya Colonial hotel and we thank you for your kind recommendation to Tripadvisor’s readers . appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but a pleasurable experience. We are sorry about the incident you have mentioned above you comments in order to train and reinforce the correct information with our staff, and preventing this situation from happening again. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

    DEĞERLENDIRME

    Round Indicators

    • temmuz 22 2017
    • Aile

    Victoria V

    “just came back, one of the worst hotels I been to. Food is horrible , no AC in the hotel”


    we just got back last week, and I wanted to warn people about this hotel First thing is that food in buffet is disgusting and tasteless. They serve same exact food everyday that look pretty but have no taste. Secondly, the shelves are always half empty, and you always have to wait in line and wait until they bring out the food because they don't make enough . Especially the pizza shelves and the kids food is always empty , and you have to walk to manager nd ask him when they bring out the food. Room service cost money which is $10 per plate and is even worse. The hotel is cheap nd doesn't turn on the AC. It is so hot in the lobby and in restaurants, we were sitting there and sweating. The managament doesn't help with anything, we tried calling them couple times an coming to lobby which they made us wait for an hour to talk to manager and he didn't do anything and was rude. In casino you have to pay for drinks, also to get ice cream by the pool you have to pay $5. I been to many hotels and this is by far the worst. I was in Mexico last month in new hotel called Ocean rivera paradise and it ws amazing, much cheaper and food was amazing . The only good thing about this hotel were the swimming pool and nice Beach .


    Gerente BMAYAFASEII - Barcelo Maya Colonial, bu yorumu yanıtladı
    Dear Victoria: The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards La Gerencia jeferecepcolonial@barcelomaya.com

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