Barceló Hotel Beach Maya Palace Deluxe

Barceló Maya Palace

Texto: 36011 Zengin yemek seçenekleri ve denize sıfır konumda pek çok aktivite olanağı sunan, 24 saat her şey dahil konseptiyle hizmet veren ayrıcalıklı bir resort. Carretera Chetumal Puerto Juárez Km. 266,3 | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1580
Barceló Maya Palace Texto: 36011 4.5 out of 5 based on 5707 ratings. 5707 user reviews.
Barceló Maya Palace reviewed by PhxSunshine1 on . Another great stay at the Palace Last October, my husband and I along with our two boys (18 months and 8yrs) visited Barceló Palace for the fourth time. As always, everything was perfect! The hotel was very clean and the food was... Rating: 5
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Barceló Maya Palace

4.5/5 Round Indicators
| 5719 Görüşler

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    Round Indicators
    sanchoc66 Ajijic, Meksika. 04/20/2017 Çiftler

    “A veritable Palace”

    Barcelo Maya Palace is truly a palace from the huge lobby to the beautiful lounge which almost has the feel of being on a cruise ship sitting and watching the waves as you sip your cocktail and nibble on their tapas. There are so many nooks and crannies to sit and enjoy the beautiful views. There are many boutiques and gift shops and everything you need for your beach requirements. The Premium Lounge is spectacular and we enjoyed going there or the lounge for a pre dinner cocktail. The staff were just incredible from the check-in to getting you just about anything you need. Everyone was so helpful and trying so hard to make your vacation the perfect one and they succeeded beyond our expectations. Everyday we went to the Maya Caribe to see our family who took such incredible care of us - Senor Gregor Wieczorek who can multi-task like no one - watching everything while making you laugh with his great jokes - what a pleasure he is and of course Luis Vasquez and the Captain Agenor Velasco who went out of their way to make lunch everyday such a beautiful experience - thank you so much! We will make the trek down again next year for sure. We will definitely be going back again to the Palace next year and probably every year hereafter - it is my dream holiday for sure! I wish I could name all the people who made our vacation so perfect but suffice it to say Barcelo seems to hand pick their incredible staff!
    Round Indicators
    Mechita2 04/20/2017 Çiftler

    “Very Good...BUT”

    My husband and I stayed at this resort for for the 2nd time, and this one was for Valentines day. Thinking that we were going to receive the same service. BUT we had a bad experience starting with the lady at the counter she was not polite and not giving us much INFO. We got there at 1pm. CK-in time was at 3pm. BUT they told us our room was not ready, tired and hungry after ck-in I asked her Can we go and have lunch? then we went back to the counter at 4:15pm to ask if our room was ready hopping to have my strawberries with chocolate and champagne BUT I guess she did not ck my reservation, I called the front desk and they told me it will be TOMORROW. Next day we left our room at 10am after we came back from the beach arround 2pm. champagne was hot. I think that lady needs more training and keep her back inside the office she does not have attitude for customer service. Now the rooms are very clean. Good service from waiters from all over the resort. We had a great time relaxing, dancing and walking to the mall unfortunately I did not know I have fake money to play at the casino THANKS to the Receptionist never gave me that INFO. I left the bottle of champagne and tip for the housekeeping as a thank you for everything.
    Round Indicators
    NormaStit Londra, İngiltere. 04/20/2017 Aile

    “Very mixed bag”

    In order.. The Unforgiveable: The dolphin rides and interaction shows. Just no. Especially in this day and age. And given where you are in terms of pristine marine and reef environments available. Storing dolphins in swimming pools for kids to get launched from is just a straight no-no in 2017 for me. Shut it down. The Bad: We were a family of 5. 2 adults and 3 young kids. We were alloctated a junior suite. In no conceivable way was this large enough or suitable for a family of 5 for a weeks stay other than if it was been sold as a rough sleeping option. The 'sofa beds' are in fact sofas..on which a quilt is placed..notthe same thing. I felt aggrieved about the room on arrival and for the duration of our stay because of this and it genuinely really heavily negatively affected our time there. We felt we never wanted to return to the room. Not even to relax. Or sleep! Sadly what I ascertained very quickly was that if you went and shouted at reception you were dealt with and conceded to.. and I had no interest in doing this. So despite asking for the issue to be dealt with on both the phone and after emails to my travel agent.. and having had promises I would be contacted by management whilst there and on resort to explore options..no-one at any point bothered to contact us when we were there. Presumably with the assumption that because we were not screaming like manics in reception that we were happy..very very disappointing. No-one connected with us before we checked out and neither was it mentioned at check-out. Also absolutely unforgivable was the way the hotel allowed guests to towel block sunbeds -- despite it being a stated no-no. If you did not stick a towel on a sunbed then disappear for hours (and we certainly did/would not) you had zero chance of getting a bed by the pool. In any area poolside. Folks were up putting towels out at 6am! And worse.. then not using those beds often until 5pm for a last thing drink and swim.. or at all. For the hotel not to have respect for the other guests and their families and to manage this in some active manner is simply inappropriate and insulting to the guests that do not participate in such a selfish act. The resort is NOT all-inclusive. It is inclusive. But there are many many things you need to pay for. And not just the obvious stuff like bottles of wine. Even stuff like ice-creams from the cart you have to pay for. And very simple things like snorkels which should be just free in a resort like this. You get an hour free but its a 20 minute walk to the water sports area to a snorkel-able spot so with the walk back you get 20 minutes! You even pay for wi-fi...and even then its not great! The on resort water-park is even a separate, not insignificant extra charge. Be aware of this when considering your options. Having stayed at Dreams in Tulum the week before it was very marked what the difference between all-inclusive and partially inclusive is. The Good: Despite all of this..this is a good family vacation spot. And we were also there at a very busy time over Easter with the mid-west having spring break. The front of house staff in all departments were universally great. The buffet in the Maya Palace was really great at all meal times. The activities were numerous and well executed.The swimming pools are fantastic. There is seamless transitioning between the hotels in the resort on foot and by the resort bus system. The Maya Mall shopping area is modern and well deigned. The Excellent The Caribe restaurant was really something. The tuna steak I had there beats anything I have had in NY, London, LA or anywhere this year. The beach are at the Maya Palace was really relaxing and always had sunbeds available. The hotel bars were all universally great and one or two were very stylish. All in all hugely disappointing for us as a family due to the inappropriate room we were allocated and the manner in which this was (not) addressed in any way. But at the same time, credit where it is due for the parts of the hotel that were good and excellent.
    Round Indicators
    michelel782017 Bartlett, Illinois. 04/19/2017 Aile

    “great vacation”

    i stayed at this resort with my husband and two teenagers 3/28/17-4/3/17. i have tayed at many all inclusives. this one was very spacious and clean but the staff was extremely friendly, respectful and made me feel like i was queen of the resort. By the end of my stay most of the staff knew my name and made sure i had anything i wanted. ismael at the poolside bar was a stand out. Donde esta!!! Naya was amazing and Helena also worked her tail off to make sure we all had drinks at all times. The bellhops were also so hellpful and friendly. Thank you Erik Michelle and irwin. The front desk staff was amazing and so were housekeeping. Thank you all for a great stay. i hope to return one day
    Round Indicators
    762ramong Chicago . 04/19/2017 Aile

    “Great family trip for kids and grandparents”

    Very clean. No long lines for drinks. Good service from waiters. Family friendly lots of activities for my kids (8,10,13) to do: barcelo kids club, mini golf (free before 7pm), snorkeling off the beach, basketball, ping pong, bingo, games. Only con is there is lots of walking since resort is so huge to get from rooms to dinners, activities, and buffets

    DEĞERLENDIRME

    Round Indicators

    • nisan 20 2017
    • Ajijic, Meksika
    • Çiftler

    sanchoc66

    “A veritable Palace”


    Barcelo Maya Palace is truly a palace from the huge lobby to the beautiful lounge which almost has the feel of being on a cruise ship sitting and watching the waves as you sip your cocktail and nibble on their tapas. There are so many nooks and crannies to sit and enjoy the beautiful views. There are many boutiques and gift shops and everything you need for your beach requirements. The Premium Lounge is spectacular and we enjoyed going there or the lounge for a pre dinner cocktail. The staff were just incredible from the check-in to getting you just about anything you need. Everyone was so helpful and trying so hard to make your vacation the perfect one and they succeeded beyond our expectations. Everyday we went to the Maya Caribe to see our family who took such incredible care of us - Senor Gregor Wieczorek who can multi-task like no one - watching everything while making you laugh with his great jokes - what a pleasure he is and of course Luis Vasquez and the Captain Agenor Velasco who went out of their way to make lunch everyday such a beautiful experience - thank you so much! We will make the trek down again next year for sure. We will definitely be going back again to the Palace next year and probably every year hereafter - it is my dream holiday for sure! I wish I could name all the people who made our vacation so perfect but suffice it to say Barcelo seems to hand pick their incredible staff!


    DEĞERLENDIRME

    Round Indicators

    • nisan 20 2017
    • Çiftler

    Mechita2

    “Very Good...BUT”


    My husband and I stayed at this resort for for the 2nd time, and this one was for Valentines day. Thinking that we were going to receive the same service. BUT we had a bad experience starting with the lady at the counter she was not polite and not giving us much INFO. We got there at 1pm. CK-in time was at 3pm. BUT they told us our room was not ready, tired and hungry after ck-in I asked her Can we go and have lunch? then we went back to the counter at 4:15pm to ask if our room was ready hopping to have my strawberries with chocolate and champagne BUT I guess she did not ck my reservation, I called the front desk and they told me it will be TOMORROW. Next day we left our room at 10am after we came back from the beach arround 2pm. champagne was hot. I think that lady needs more training and keep her back inside the office she does not have attitude for customer service. Now the rooms are very clean. Good service from waiters from all over the resort. We had a great time relaxing, dancing and walking to the mall unfortunately I did not know I have fake money to play at the casino THANKS to the Receptionist never gave me that INFO. I left the bottle of champagne and tip for the housekeeping as a thank you for everything.


    DEĞERLENDIRME

    Round Indicators

    • nisan 20 2017
    • Londra, İngiltere
    • Aile

    NormaStit

    “Very mixed bag”


    In order.. The Unforgiveable: The dolphin rides and interaction shows. Just no. Especially in this day and age. And given where you are in terms of pristine marine and reef environments available. Storing dolphins in swimming pools for kids to get launched from is just a straight no-no in 2017 for me. Shut it down. The Bad: We were a family of 5. 2 adults and 3 young kids. We were alloctated a junior suite. In no conceivable way was this large enough or suitable for a family of 5 for a weeks stay other than if it was been sold as a rough sleeping option. The 'sofa beds' are in fact sofas..on which a quilt is placed..notthe same thing. I felt aggrieved about the room on arrival and for the duration of our stay because of this and it genuinely really heavily negatively affected our time there. We felt we never wanted to return to the room. Not even to relax. Or sleep! Sadly what I ascertained very quickly was that if you went and shouted at reception you were dealt with and conceded to.. and I had no interest in doing this. So despite asking for the issue to be dealt with on both the phone and after emails to my travel agent.. and having had promises I would be contacted by management whilst there and on resort to explore options..no-one at any point bothered to contact us when we were there. Presumably with the assumption that because we were not screaming like manics in reception that we were happy..very very disappointing. No-one connected with us before we checked out and neither was it mentioned at check-out. Also absolutely unforgivable was the way the hotel allowed guests to towel block sunbeds -- despite it being a stated no-no. If you did not stick a towel on a sunbed then disappear for hours (and we certainly did/would not) you had zero chance of getting a bed by the pool. In any area poolside. Folks were up putting towels out at 6am! And worse.. then not using those beds often until 5pm for a last thing drink and swim.. or at all. For the hotel not to have respect for the other guests and their families and to manage this in some active manner is simply inappropriate and insulting to the guests that do not participate in such a selfish act. The resort is NOT all-inclusive. It is inclusive. But there are many many things you need to pay for. And not just the obvious stuff like bottles of wine. Even stuff like ice-creams from the cart you have to pay for. And very simple things like snorkels which should be just free in a resort like this. You get an hour free but its a 20 minute walk to the water sports area to a snorkel-able spot so with the walk back you get 20 minutes! You even pay for wi-fi...and even then its not great! The on resort water-park is even a separate, not insignificant extra charge. Be aware of this when considering your options. Having stayed at Dreams in Tulum the week before it was very marked what the difference between all-inclusive and partially inclusive is. The Good: Despite all of this..this is a good family vacation spot. And we were also there at a very busy time over Easter with the mid-west having spring break. The front of house staff in all departments were universally great. The buffet in the Maya Palace was really great at all meal times. The activities were numerous and well executed.The swimming pools are fantastic. There is seamless transitioning between the hotels in the resort on foot and by the resort bus system. The Maya Mall shopping area is modern and well deigned. The Excellent The Caribe restaurant was really something. The tuna steak I had there beats anything I have had in NY, London, LA or anywhere this year. The beach are at the Maya Palace was really relaxing and always had sunbeds available. The hotel bars were all universally great and one or two were very stylish. All in all hugely disappointing for us as a family due to the inappropriate room we were allocated and the manner in which this was (not) addressed in any way. But at the same time, credit where it is due for the parts of the hotel that were good and excellent.


    DEĞERLENDIRME

    Round Indicators

    • nisan 19 2017
    • Bartlett, Illinois
    • Aile

    michelel782017

    “great vacation”


    i stayed at this resort with my husband and two teenagers 3/28/17-4/3/17. i have tayed at many all inclusives. this one was very spacious and clean but the staff was extremely friendly, respectful and made me feel like i was queen of the resort. By the end of my stay most of the staff knew my name and made sure i had anything i wanted. ismael at the poolside bar was a stand out. Donde esta!!! Naya was amazing and Helena also worked her tail off to make sure we all had drinks at all times. The bellhops were also so hellpful and friendly. Thank you Erik Michelle and irwin. The front desk staff was amazing and so were housekeeping. Thank you all for a great stay. i hope to return one day


    DEĞERLENDIRME

    Round Indicators

    • nisan 19 2017
    • Chicago
    • Aile

    762ramong

    “Great family trip for kids and grandparents”


    Very clean. No long lines for drinks. Good service from waiters. Family friendly lots of activities for my kids (8,10,13) to do: barcelo kids club, mini golf (free before 7pm), snorkeling off the beach, basketball, ping pong, bingo, games. Only con is there is lots of walking since resort is so huge to get from rooms to dinners, activities, and buffets


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