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Barceló Hotel Beach Maya Palace Deluxe

Barceló Maya Palace

Texto: 36011 Zengin yemek seçenekleri ve denize sıfır konumda pek çok aktivite olanağı sunan, 24 saat her şey dahil konseptiyle hizmet veren ayrıcalıklı bir resort. Carretera Chetumal Puerto Juárez Km. 266,3 | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1580
Barceló Maya Palace Texto: 36011 4.5 out of 5 based on 5519 ratings. 5519 user reviews.
Barceló Maya Palace reviewed by Laura S on . Very large resort and kid friendly, but not crowded. Great place! Everything was as expected, via the website. I was surprised that "all-inclusive" really only meant your meals/drinks were paid for. It seemed that any little thing we did still required more... Rating: 5
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo  


Places of Interest

78,7 km  Cancun Uluslararası Havalimanı 

0 m Chac Halal Beach

35 km Tulum arkeolojik sahası

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Maya Palace

4.5/5 Round Indicators
| 5533 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

61% Complete

3392

Çok iyi

23% Complete

1296

Normal

9% Complete

518

Kötü

3% Complete

177

Çok kötü

2% Complete

157

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    CP787878 02/27/2017 Aile

    “Awesome Resort!”

    I just got back from the Barceló Maya Palace. Great food. Greats drinks. Friendly and nice staff. They all did their jobs very well and I had a great stay. There is a massive pool area with lots to do such as ping pong and fuse ball. The rooms are very clean and tidy. Very beautiful resort.
    Round Indicators
    MikeJR241 Oakville, Kanada. 02/27/2017 Aile

    “Great Spot - Pros and Cons”

    We spent a week at the Palace from Feb 18-25 which included my wife and our 13 year old son. We booked a Premium Suite Deluxe and were very pleased with the location of the room. The suite is essentially a double room and comes in two different configurations. Ours had a separate bedroom with the other side of the double room being a living room with tv, small dining table, bar area etc and our son slept on the couch which transforms into a bed. He thought it was very comfortable and our bed was totally fine also. This double room comes in another configuration which is referred to as the "Family Suite" and instead of having a living room, there are two additional beds. In both cases, these are corner units and have much larger, wrap around balconies. Our room was in the Michoacan building which overlooks the pool where the Oxaca overlooks the ocean more so but only if you are in the front part. The beach area is large and very good but for us, the pool was an A+ so being near it was preferred. The pool is MASSIVE and regardless of how busy the resort was, there was always tons of room in the pool. Our room was 8049 (picture included) which was the top floor and the 2nd floor below us was 8031 and the ground floor below that was 8015. All of those are double rooms so come at an extra cost but I am not sure if they are set up with extra beds or as ours was, with the living room/dining room. FOOD - We liked the buffets for breakfast, lunch and dinner. They change them up a bit and some we liked more than others but unless you are really picky, you will always find something that is satisfying. The waiters at the buffets could not be more attentive and literally will do anything for you. For specialty restaurants, the French restaurant (Brasserie) was our favourite and a nice fancy night out. We also liked Rodizio very much but did not care too much for Caribe. Tile floors, bright lights - it kind of felt like a cafeteria. Service was also just OK, especially compared to the others. POOL - huge and a little chilly but if you like a refreshing swim like we do, it was a perfect temperature. People we met there felt the same way but if you are used to really warm pools or are perhaps older, these will likely feel too cold for your liking. Overall for us, it was exactly what we wanted. The Palace was worth the extra expense and we have a very good time. COMPLAINTS - only a couple but one was kind of a big one. Minor complaints would be the fridge in the room did not get quite cold enough to have beer at the desired temperature. There are signs about saving chairs not being allowed but I do not think it was enforced. I would go out for a coffee around 6:30 a.m. and countless chairs already saved which forces everyone to do the same. BIG COMPLAINT - Dave Matthews concert. I looked before booking to see if there were any concerts at the resort during the time we were looking to go and could not find any. Half way through our vacation, the resort started to get very full and I realized it was for the Dave Matthews concert happening on Thurs, Friday and Saturday nights. I chose this place for a reason and that was to get away for a quiet family trip and having those concert goers show up for a good portion of our trip changed the dynamic of the resort and not in a good way for us. With airfare and the upgraded room, we spent $10,000 for the week and felt that half of that was hijacked somewhat by the concert. Had you asked me before the concert folks had shown up, I would have said 100% that we were coming back but now, I would definitely need to think about it. Anyway, overall it is a beautiful resort with hardworking staff.
    Round Indicators
    Lndsy8 Washington DC, District of Columbia. 02/27/2017 Çiftler

    “Amazing Get-a-Way”

    The grounds are gorgeous, the food is exceptional, and the staff go out of their way to make sure you are happy. We loved every moment at the Barcelo Maya Palace and can't wait to come back next year! Make sure you tip the staff. A few dollars for each and EVERY person who helped us out went a really long way. I have Celiac Disease and didn't get glutened ONCE (this is huge). The staff was extremely informative and knew what I could and could not eat and even made me a few special gluten free plates. We also really enjoyed all access to the premium lounge. This made check-in, check-out, making reservations, and grabbing a quick drink or bite to eat SUPER EASY (five minutes or less with zero lines). Access to this lounge as well as the top shelf alcohol made it worth every penny. The lounge also has exceptional food and a wait staff. Another perk of premium access was the free 24/7 room service. The menu was limited HOWEVER, at 1am the beautiful fruit plate and club sandwich really hit the spot. Counting down the days until our 2018 trip! See you next year Barcelo Maya Palace!
    Round Indicators
    trientalis United States. 02/27/2017 Aile

    “Always wonderful, and some suggestions for management”

    This is out 6th visit to the Palace as a multi-generational family with seniors and small children. As always, it was wonderful, and the things which encourage us to continue returning are still there: the lovely sea view and walks, the excellent food, and the children’s facilities. It’s a wonderful resort and we have high standards – you just can’t go wrong if you are looking for a high quality mega-resort experience with great food. There haven’t been a lot of big changes this year, but we did want to note two positive things which we noticed. One is that the earlier open buffet rotates this year (a suggestion I had made last year so us early eaters with kids could eat at the Mexican side sometimes), so thanks, Barcelo! The other change we noted was improved service at the restaurants – all excellent and especially improved at the buffets. Also noted is that continued flexible policies of the kids club welcoming parents with younger kids --- this is in contrast to other resorts and it’s really nice for our 3 year old! We liked the new raptors – super cool raptor program to keep pests down – loved the idea and it was neat to see them working. They have worked well enough to remove the netting from the buffet balconies which is excellent! I’d like to acknowledge Cayetano at the buffet for breakfast. He was the best waiter we have ever had! I always make several suggestions to management and will of course do so this year again, and it is always appreciated how many of them are implemented. They recognize that returning families like us care to make things as good as possible. --Wifi – it’s just time to make this free. For everyone. No more little slips of paper and logging on and off and on and off again. It’s 2017 and include it in your price it’s just better for everyone. --Paid things – First it was all of the things out at the mall, like the bowling, mini-golf, and the water slides, and I didn’t love it but the new “credit” bonus money really helps a lot to making those things a better value if you decide to try them. However, the new little ice cream wagon which medals around really angered me. Because you have to pay for it! Didn't our package include all non-room service food? This tells me yes but not ice cream? It’s a wonderful idea to have ice cream roving and other resorts do this – but changing a couple of dollars sends the wrong message to your guests – it says you did NOT pay for a premium enough experience to include ice cream. Make it free, or make it gone. --Teapots – please invest in some teapots, larger and smaller, in the buffets. This is what many people want to make their tea in and will save you on tea bags as they can fill up a pot and put in a couple of bags and a table or a person will have a pot of tea. Metal ones are excellent, with attached lids, and won’t get broken. Every morning I have to ask my water to fill my tea cup 6 or 7 times with hot water when one larger teapot would be there for me and make me very happy. --Spa—The spa should be ashamed. We visited on Friday, Feb 24th and it was a mess. Checking in the employees were more interested in chatting together about internal matters than checking us in. And when they tried they were interrupted multiple times, it was very unprofessional. In the thermal pools area there are dirty towels strewn about, half eaten pieces of fruit, no clean glasses at the check in, in the thermal areas, OR in the waiting area. It’s messy, there is no one to help you, they are out of towels, and it’s just not up to the standards. Our treatment was fine but felt rushed and then we were out. I was so disappointed because the facilities were nice but they need a major personnel overhaul or something. Overall, we love the Barcelo Maya Palace and I am always appreciating the new beds, bus, no towel cards, and many other changes. We notice these things, and it’s always possible to improve! Thank you.
    Round Indicators
    P513 Crozet, Virginia. 02/27/2017 Arkadaş kaçamakları

    “Get there and Enjoy!”

    The palace is at one end of a string of Barcelo resorts connected by sidewalks and all with multiple restaurants, pools, bars, and shared activity areas, shopping, exercise, and a small casino. If you are going to see music played on the large beach stage, be advised that the Palace is at the opposite end of the complex, so get ready to walk (or take the shuttle). Food is very good throughout, drinks are included and plentiful, and staff does an impressive job keeping indoor and outdoor areas clean and inviting. I would stay here again but would probably check out one of the Barcelo places closer to the stage. The Palace restaurants are an additional fee for non-Palace guests, but I thought the food was as good or better at the other restaurants (Fuentes, Kyoto, Lindo).

    DEĞERLENDIRME

    Round Indicators

    • şubat 27 2017
    • Aile

    CP787878

    “Awesome Resort!”


    I just got back from the Barceló Maya Palace. Great food. Greats drinks. Friendly and nice staff. They all did their jobs very well and I had a great stay. There is a massive pool area with lots to do such as ping pong and fuse ball. The rooms are very clean and tidy. Very beautiful resort.


    DEĞERLENDIRME

    Round Indicators

    • şubat 27 2017
    • Oakville, Kanada
    • Aile

    MikeJR241

    “Great Spot - Pros and Cons”


    We spent a week at the Palace from Feb 18-25 which included my wife and our 13 year old son. We booked a Premium Suite Deluxe and were very pleased with the location of the room. The suite is essentially a double room and comes in two different configurations. Ours had a separate bedroom with the other side of the double room being a living room with tv, small dining table, bar area etc and our son slept on the couch which transforms into a bed. He thought it was very comfortable and our bed was totally fine also. This double room comes in another configuration which is referred to as the "Family Suite" and instead of having a living room, there are two additional beds. In both cases, these are corner units and have much larger, wrap around balconies. Our room was in the Michoacan building which overlooks the pool where the Oxaca overlooks the ocean more so but only if you are in the front part. The beach area is large and very good but for us, the pool was an A+ so being near it was preferred. The pool is MASSIVE and regardless of how busy the resort was, there was always tons of room in the pool. Our room was 8049 (picture included) which was the top floor and the 2nd floor below us was 8031 and the ground floor below that was 8015. All of those are double rooms so come at an extra cost but I am not sure if they are set up with extra beds or as ours was, with the living room/dining room. FOOD - We liked the buffets for breakfast, lunch and dinner. They change them up a bit and some we liked more than others but unless you are really picky, you will always find something that is satisfying. The waiters at the buffets could not be more attentive and literally will do anything for you. For specialty restaurants, the French restaurant (Brasserie) was our favourite and a nice fancy night out. We also liked Rodizio very much but did not care too much for Caribe. Tile floors, bright lights - it kind of felt like a cafeteria. Service was also just OK, especially compared to the others. POOL - huge and a little chilly but if you like a refreshing swim like we do, it was a perfect temperature. People we met there felt the same way but if you are used to really warm pools or are perhaps older, these will likely feel too cold for your liking. Overall for us, it was exactly what we wanted. The Palace was worth the extra expense and we have a very good time. COMPLAINTS - only a couple but one was kind of a big one. Minor complaints would be the fridge in the room did not get quite cold enough to have beer at the desired temperature. There are signs about saving chairs not being allowed but I do not think it was enforced. I would go out for a coffee around 6:30 a.m. and countless chairs already saved which forces everyone to do the same. BIG COMPLAINT - Dave Matthews concert. I looked before booking to see if there were any concerts at the resort during the time we were looking to go and could not find any. Half way through our vacation, the resort started to get very full and I realized it was for the Dave Matthews concert happening on Thurs, Friday and Saturday nights. I chose this place for a reason and that was to get away for a quiet family trip and having those concert goers show up for a good portion of our trip changed the dynamic of the resort and not in a good way for us. With airfare and the upgraded room, we spent $10,000 for the week and felt that half of that was hijacked somewhat by the concert. Had you asked me before the concert folks had shown up, I would have said 100% that we were coming back but now, I would definitely need to think about it. Anyway, overall it is a beautiful resort with hardworking staff.


    DEĞERLENDIRME

    Round Indicators

    • şubat 27 2017
    • Washington DC, District of Columbia
    • Çiftler

    Lndsy8

    “Amazing Get-a-Way”


    The grounds are gorgeous, the food is exceptional, and the staff go out of their way to make sure you are happy. We loved every moment at the Barcelo Maya Palace and can't wait to come back next year! Make sure you tip the staff. A few dollars for each and EVERY person who helped us out went a really long way. I have Celiac Disease and didn't get glutened ONCE (this is huge). The staff was extremely informative and knew what I could and could not eat and even made me a few special gluten free plates. We also really enjoyed all access to the premium lounge. This made check-in, check-out, making reservations, and grabbing a quick drink or bite to eat SUPER EASY (five minutes or less with zero lines). Access to this lounge as well as the top shelf alcohol made it worth every penny. The lounge also has exceptional food and a wait staff. Another perk of premium access was the free 24/7 room service. The menu was limited HOWEVER, at 1am the beautiful fruit plate and club sandwich really hit the spot. Counting down the days until our 2018 trip! See you next year Barcelo Maya Palace!


    DEĞERLENDIRME

    Round Indicators

    • şubat 27 2017
    • United States
    • Aile

    trientalis

    “Always wonderful, and some suggestions for management”


    This is out 6th visit to the Palace as a multi-generational family with seniors and small children. As always, it was wonderful, and the things which encourage us to continue returning are still there: the lovely sea view and walks, the excellent food, and the children’s facilities. It’s a wonderful resort and we have high standards – you just can’t go wrong if you are looking for a high quality mega-resort experience with great food. There haven’t been a lot of big changes this year, but we did want to note two positive things which we noticed. One is that the earlier open buffet rotates this year (a suggestion I had made last year so us early eaters with kids could eat at the Mexican side sometimes), so thanks, Barcelo! The other change we noted was improved service at the restaurants – all excellent and especially improved at the buffets. Also noted is that continued flexible policies of the kids club welcoming parents with younger kids --- this is in contrast to other resorts and it’s really nice for our 3 year old! We liked the new raptors – super cool raptor program to keep pests down – loved the idea and it was neat to see them working. They have worked well enough to remove the netting from the buffet balconies which is excellent! I’d like to acknowledge Cayetano at the buffet for breakfast. He was the best waiter we have ever had! I always make several suggestions to management and will of course do so this year again, and it is always appreciated how many of them are implemented. They recognize that returning families like us care to make things as good as possible. --Wifi – it’s just time to make this free. For everyone. No more little slips of paper and logging on and off and on and off again. It’s 2017 and include it in your price it’s just better for everyone. --Paid things – First it was all of the things out at the mall, like the bowling, mini-golf, and the water slides, and I didn’t love it but the new “credit” bonus money really helps a lot to making those things a better value if you decide to try them. However, the new little ice cream wagon which medals around really angered me. Because you have to pay for it! Didn't our package include all non-room service food? This tells me yes but not ice cream? It’s a wonderful idea to have ice cream roving and other resorts do this – but changing a couple of dollars sends the wrong message to your guests – it says you did NOT pay for a premium enough experience to include ice cream. Make it free, or make it gone. --Teapots – please invest in some teapots, larger and smaller, in the buffets. This is what many people want to make their tea in and will save you on tea bags as they can fill up a pot and put in a couple of bags and a table or a person will have a pot of tea. Metal ones are excellent, with attached lids, and won’t get broken. Every morning I have to ask my water to fill my tea cup 6 or 7 times with hot water when one larger teapot would be there for me and make me very happy. --Spa—The spa should be ashamed. We visited on Friday, Feb 24th and it was a mess. Checking in the employees were more interested in chatting together about internal matters than checking us in. And when they tried they were interrupted multiple times, it was very unprofessional. In the thermal pools area there are dirty towels strewn about, half eaten pieces of fruit, no clean glasses at the check in, in the thermal areas, OR in the waiting area. It’s messy, there is no one to help you, they are out of towels, and it’s just not up to the standards. Our treatment was fine but felt rushed and then we were out. I was so disappointed because the facilities were nice but they need a major personnel overhaul or something. Overall, we love the Barcelo Maya Palace and I am always appreciating the new beds, bus, no towel cards, and many other changes. We notice these things, and it’s always possible to improve! Thank you.


    DEĞERLENDIRME

    Round Indicators

    • şubat 27 2017
    • Crozet, Virginia
    • Arkadaş kaçamakları

    P513

    “Get there and Enjoy!”


    The palace is at one end of a string of Barcelo resorts connected by sidewalks and all with multiple restaurants, pools, bars, and shared activity areas, shopping, exercise, and a small casino. If you are going to see music played on the large beach stage, be advised that the Palace is at the opposite end of the complex, so get ready to walk (or take the shuttle). Food is very good throughout, drinks are included and plentiful, and staff does an impressive job keeping indoor and outdoor areas clean and inviting. I would stay here again but would probably check out one of the Barcelo places closer to the stage. The Palace restaurants are an additional fee for non-Palace guests, but I thought the food was as good or better at the other restaurants (Fuentes, Kyoto, Lindo).


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