Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 113183 Carmen Plajının en iyi doğal ortamı ile, Xcaret parkı dahil olmak üzere geniş eğlence olanaklarını birleştiren resort. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 113183 4 out of 5 based on 14210 ratings. 14210 user reviews.
Occidental at Xcaret Destination reviewed by Ryan G on . Ryan Gleason resort staff hounded us the entire time to buy a time share, saying its not a time share.. it is. we couldn't even walk on the normal sidewalks to go to our destinations and we had to find alternate... Rating: 3
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı 

3 km Carmen Plajı

41 km Xel há

Yalnızca birkaç adım ötede Xcaret Park

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14279 Görüşler

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    Round Indicators
    kylebV8037UM Pomfret, Maryland. 04/23/2018 Çift

    “Fourth Visit!”

    Another fabulous vacation at our favorite resort- we struggle to find reasons to visit anywhere else. There are many staff members that we see each time we visit, Fabian at Paco’s Tacos, Roman at Le Buffet keep us coming back to the same place year after year. Daniel and Samuel at the Royal restaurant are wonderful. Edgar and Wilbert (managers) of the Royal restaurant always make sure our needs are met. Antonio Dominguez always made sure our poolside drinks and snacks were provided- sometimes without even asking- excellent service. The Royal Club reception staff are beyond reproach and Victor has a personality that can put a smile on anyone’s face- he’s an absolute favorite of ours and a model for others to emulate. Another welcome surprise was the new menu at Los Olives- it was so good, we went back twice! One thing that we noticed is that the ice machine at building 31 is still inoperative, this is the second year in a row and still no repairs.
    Round Indicators
    Alexa G 04/23/2018 Aile

    “So disorganized!! Awful first day.”

    We got here yesterday evening and found out we didn’t have rooms due to a fire even though were were told the day before we left by a representative that our rooms would not be effected. There is 10 of us and they crammed us into 2 rooms with the most uncomfortable sofa beds and cots on the face of the planet, my neck is still killing me and one had broken AC. They told to come back to the lobby this afternoon to get our new rooms and they were not ready so we had to come back AGAIN and they still were not ready!!! We have not had a room all damn day, no where to change out of our wet clothes, plus we don’t know where our luggage has been taken. They keep telling us didferent things and we have wasted our entire afternoon trapping around the resort back and forth trying to sort everything out, not to mention a lot of the walkways are blocked due to debris. This trip is starting off terrible and makes me never want to come here again. This was my second time but all the positive experiences I had last time have gone out the window with all this chaos! I know things happen and a fire is not predicted but they have handled it terribly. Not a good way to come and start a vacation, especially with a large group. Currently sitting in a lobby chair because I have no room.
    Round Indicators
    Mattyw1985 Leeds, İngiltere. 04/23/2018 Çift

    “Good but could do with improvement”

    Hotel looks amazing, the grounds and pool are fantastic. Loved the private lagoon/beach. Food and drinks were fine, some stuff was great but others were just not executed well enough like the salad bars for example or the awful burgers.I would have liked to have a ala carte lunch place were I could get freshly made burgers etc.. Drinks were hit and miss, margaritas were pretty bad and the rum runners were undrinkable due to the bad quality of the pineapple juice which was not fresh juice but a mix from the gun. Service was fantastic all over the property.
    Round Indicators
    dgosul Limerick, İrlanda. 04/23/2018 Çift

    “Excellent ”

    Got upgraded to first club on arrival, taken by buggy to block 14, it seemed like a maze, but after a while it was easy find your way about . Breakfast in the beach club each morning was really good as was lunch there. Great choice of restaurants for evening meals & all coeliac friendly. Couldn’t fault the food anywhere. Spirits were all premium brands The beach was very nice & the water warm It was about an hour transfer from the airport Really great place to stay.
    Round Indicators
    Sophie K 04/23/2018

    “Our amazing 7-night stay in paradise…”

    We stayed at the occidental Xcaret in Rivera Maya Mexico. The hotel was beautiful, you would often see monkeys, iguanas and deer wandering around the grounds of the resort. The resort itself was huge and the hotel run shuttle buses around the resort. During the day we would laze around the pools, we struggled to get beds under the umbrellas as the umbrellas were not given out. I would put towels down around 6am every morning, this is the only way you could guarantee some shade. The pools were lovely and very clean, we also joined in the foam pool party which was very fun. Our rooms were cleaned perfectly every day my only concern was that the maid never locked our balcony door. We dined in the main buffet, beach buffet, steak restaurant and the pizza restaurant. The buffets were ok however occasionally they had a lot of fish options which I wouldn’t have minded but they had a fish restaurant! Our favourite restaurant was by far the pizza place it was so yummy! All the staff were very pleasant especially the swim up bar and the bar by the second pool. They always remembered my order which was very thoughtful. We went to CoCo Bongos one night which we booked via a rep through the hotel. We paid extra to have bottle service and a private area. I would defiantly recommend this as the club area was very busy, the show was amazing at CoCo Bongos. We went to Senior Frogs during the day at Playa Del Carmen which wasn’t far in the taxi from the hotel. The food and collectible drink cups were very nice. There were a lot of shop workers calling you into their shops which if you don’t like being pestered I wouldn’t recommend. We also went to Xsenses at Xcaret which a half day excursion, that was really amazing! From the water slide, zip lines to the mud baths it really was enjoyable for everyone. Upon checkout of the hotel it seemed very chaotic in the lobby, I’m not sure if its because so many people were checking out while a wedding party checked in. I would suggest maybe a separate area for the cases and people checking out. Overall me and my boyfriend loved the hotel and Mexico and we would defiantly return.

    DEĞERLENDIRME

    Round Indicators

    • nisan 23 2018
    • Pomfret, Maryland
    • Çift

    kylebV8037UM

    “Fourth Visit!”


    Another fabulous vacation at our favorite resort- we struggle to find reasons to visit anywhere else. There are many staff members that we see each time we visit, Fabian at Paco’s Tacos, Roman at Le Buffet keep us coming back to the same place year after year. Daniel and Samuel at the Royal restaurant are wonderful. Edgar and Wilbert (managers) of the Royal restaurant always make sure our needs are met. Antonio Dominguez always made sure our poolside drinks and snacks were provided- sometimes without even asking- excellent service. The Royal Club reception staff are beyond reproach and Victor has a personality that can put a smile on anyone’s face- he’s an absolute favorite of ours and a model for others to emulate. Another welcome surprise was the new menu at Los Olives- it was so good, we went back twice! One thing that we noticed is that the ice machine at building 31 is still inoperative, this is the second year in a row and still no repairs.


    DEĞERLENDIRME

    Round Indicators

    • nisan 23 2018
    • Aile

    Alexa G

    “So disorganized!! Awful first day.”


    We got here yesterday evening and found out we didn’t have rooms due to a fire even though were were told the day before we left by a representative that our rooms would not be effected. There is 10 of us and they crammed us into 2 rooms with the most uncomfortable sofa beds and cots on the face of the planet, my neck is still killing me and one had broken AC. They told to come back to the lobby this afternoon to get our new rooms and they were not ready so we had to come back AGAIN and they still were not ready!!! We have not had a room all damn day, no where to change out of our wet clothes, plus we don’t know where our luggage has been taken. They keep telling us didferent things and we have wasted our entire afternoon trapping around the resort back and forth trying to sort everything out, not to mention a lot of the walkways are blocked due to debris. This trip is starting off terrible and makes me never want to come here again. This was my second time but all the positive experiences I had last time have gone out the window with all this chaos! I know things happen and a fire is not predicted but they have handled it terribly. Not a good way to come and start a vacation, especially with a large group. Currently sitting in a lobby chair because I have no room.


    DEĞERLENDIRME

    Round Indicators

    • nisan 23 2018
    • Leeds, İngiltere
    • Çift

    Mattyw1985

    “Good but could do with improvement”


    Hotel looks amazing, the grounds and pool are fantastic. Loved the private lagoon/beach. Food and drinks were fine, some stuff was great but others were just not executed well enough like the salad bars for example or the awful burgers.I would have liked to have a ala carte lunch place were I could get freshly made burgers etc.. Drinks were hit and miss, margaritas were pretty bad and the rum runners were undrinkable due to the bad quality of the pineapple juice which was not fresh juice but a mix from the gun. Service was fantastic all over the property.


    DEĞERLENDIRME

    Round Indicators

    • nisan 23 2018
    • Limerick, İrlanda
    • Çift

    dgosul

    “Excellent ”


    Got upgraded to first club on arrival, taken by buggy to block 14, it seemed like a maze, but after a while it was easy find your way about . Breakfast in the beach club each morning was really good as was lunch there. Great choice of restaurants for evening meals & all coeliac friendly. Couldn’t fault the food anywhere. Spirits were all premium brands The beach was very nice & the water warm It was about an hour transfer from the airport Really great place to stay.


    DEĞERLENDIRME

    Round Indicators

    • nisan 23 2018

    Sophie K

    “Our amazing 7-night stay in paradise…”


    We stayed at the occidental Xcaret in Rivera Maya Mexico. The hotel was beautiful, you would often see monkeys, iguanas and deer wandering around the grounds of the resort. The resort itself was huge and the hotel run shuttle buses around the resort. During the day we would laze around the pools, we struggled to get beds under the umbrellas as the umbrellas were not given out. I would put towels down around 6am every morning, this is the only way you could guarantee some shade. The pools were lovely and very clean, we also joined in the foam pool party which was very fun. Our rooms were cleaned perfectly every day my only concern was that the maid never locked our balcony door. We dined in the main buffet, beach buffet, steak restaurant and the pizza restaurant. The buffets were ok however occasionally they had a lot of fish options which I wouldn’t have minded but they had a fish restaurant! Our favourite restaurant was by far the pizza place it was so yummy! All the staff were very pleasant especially the swim up bar and the bar by the second pool. They always remembered my order which was very thoughtful. We went to CoCo Bongos one night which we booked via a rep through the hotel. We paid extra to have bottle service and a private area. I would defiantly recommend this as the club area was very busy, the show was amazing at CoCo Bongos. We went to Senior Frogs during the day at Playa Del Carmen which wasn’t far in the taxi from the hotel. The food and collectible drink cups were very nice. There were a lot of shop workers calling you into their shops which if you don’t like being pestered I wouldn’t recommend. We also went to Xsenses at Xcaret which a half day excursion, that was really amazing! From the water slide, zip lines to the mud baths it really was enjoyable for everyone. Upon checkout of the hotel it seemed very chaotic in the lobby, I’m not sure if its because so many people were checking out while a wedding party checked in. I would suggest maybe a separate area for the cases and people checking out. Overall me and my boyfriend loved the hotel and Mexico and we would defiantly return.


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