Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Carmen Plajının en iyi doğal ortamı ile, Xcaret parkı dahil olmak üzere geniş eğlence olanaklarını birleştiren resort. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 12889 ratings. 12889 user reviews.
Occidental at Xcaret Destination reviewed by 551debran on . Occidental Visit - 9 Days Overall, we were not happy with our 9-day visit at Occidental. This was our 5th trip to a Playa Del Carmen all-inclusive resort, and the first visit at Occidental. It started off waiting for 30... Rating: 2
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı 

3 km Carmen Plajı

41 km Xel há

Yalnızca birkaç adım ötede Xcaret Park

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 12890 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

45% Complete

5838

Çok iyi

32% Complete

4128

Normal

12% Complete

1618

Kötü

5% Complete

750

Çok kötü

4% Complete

561

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Renaissance_Man2014 Manteca, Kaliforniya. 09/22/2017 Çiftler

    “Most Relaxing Trip”

    An excellent place to go and de-compress. The resort is beautiful, with its jungle settings, wonderful pools, and location to the sea. The staff is marvelous and very attentive. We would go back again in a heartbeat.
    Round Indicators
    GinaSL72 09/22/2017 Çiftler

    “Enjoyable stay”

    We booked via Virgin and upgraded to a Club room. The only real benefit this provided was having the use of a virgin club area around one of the pools. The sunbeds were more comfortable than the standard ones and we were given fresh fruit kebabs every day. The extra paid was well worth it in our opinion despite us not using the free 25 minute massage also offered. On arrival at the hotel we were greeted with a glass of bubbly and Check in was quick. This is a lovely hotel with so many positives. It is extremely well maintained and beautiful to look at. The majority of staff were very friendly however there were a couple who made no effort and were stroppy every time we encountered them no matter how hard we tried to engage with them...the older guy handing out beach towels was the worse. We tipped others when we received good service and this was fairly often. The ladies serving drinks in the virgin club pool area were brilliant and deserve particular recognition (sorry we don't remember the names). The food was probably the only thing we were slightly disappointed with at times. We had great expectations for the fish restaurant but didn't think it was that great. Neither did we particularly enjoy the Hacienda. Steak restaurant was fab the first time but not so good the second visit, the Asian was good and Paco Tacos was great on two occasions and not so good on our last night despite ordering the same things. We only ate at the buffet twice for dinner and both times it was okay. We loved Mexico but would choose a different hotel next time as we felt there were certain things missing and we like to see new places. This hotel is great value for money and we had a lovely time.
    Round Indicators
    smthomp89 San Luis Obispo, Kaliforniya. 09/22/2017 Çiftler

    “Excellent place!”

    We stayed at the Royal Level, and I couldn't have asked for a better vacation. The staff everywhere in the hotel were very accommodating and friendly, and spoke with you as a friend would which was very pleasant. The restaurant staff at the Royal Level Restaurant were more than superb! Edgar, Antonio, Felipe on the morning crew and their chefs were fun, entertaining, and made the experience wonderful. The night crew with Delfino, Javier, and Francisco too were very fun and even offered us into their homes for some home cooking. I still talk to some of the staff over Facebook to keep in touch. They are top notch workers and people. The men and women there made our trip extremely memorable. The hotel as a whole was beautiful and gave us a great feeling of relaxation. No tall hotels or anything nearby, mostly jungle. Very neat! I would definitely go back.
    Round Indicators
    193armandol Carpentersville, Illinois. 09/21/2017 Aile

    “AWESOME!!!!”

    I stayed at ROYAL level And I am beyond happy with everything The staff was amazing. Luz malpica was friendly and helpful giving us info on what to do around the resort! The restaurant staff was 100%+ and always on their A game ! DELFINO Sanchez Pedro lopez Samuel Also many other servers from that restaurant were friendly and amazing people!! I will never forget my trip to xcaret and the amazing staff!!! Thank you everyone for the great memories See you guys soon !!! Family lopez!
    Round Indicators
    551debran San Luis Obispo County, Kaliforniya. 09/21/2017 Çiftler

    “Occidental Visit - 9 Days”

    Overall, we were not happy with our 9-day visit at Occidental. This was our 5th trip to a Playa Del Carmen all-inclusive resort, and the first visit at Occidental. It started off waiting for 30 minutes in the lobby to be greeted by a Reception Associate, then they literally walked us to our building on the other side of the large complex instead of an offer to ride the shuttle. Throughout our stay, buffet food trays were running low or empty, service staff attentive about 60% of the time, and heavy restrictions/access to several pools because we were not members of the Holiday Club, Virgin Vacation, or Royal Club. Tan-shirted individual were frequently asking us to join in on a 90-minute presentation to sell us on a membership, and one made an off-handed remark that becoming a member ensured receiving excellent service. There were many nice moments and engagements with several staff, but overall, it was an aging and somewhat restrictive facility.

    DEĞERLENDIRME

    Round Indicators

    • eylül 22 2017
    • Manteca, Kaliforniya
    • Çiftler

    Renaissance_Man2014

    “Most Relaxing Trip”


    An excellent place to go and de-compress. The resort is beautiful, with its jungle settings, wonderful pools, and location to the sea. The staff is marvelous and very attentive. We would go back again in a heartbeat.


    DEĞERLENDIRME

    Round Indicators

    • eylül 22 2017
    • Çiftler

    GinaSL72

    “Enjoyable stay”


    We booked via Virgin and upgraded to a Club room. The only real benefit this provided was having the use of a virgin club area around one of the pools. The sunbeds were more comfortable than the standard ones and we were given fresh fruit kebabs every day. The extra paid was well worth it in our opinion despite us not using the free 25 minute massage also offered. On arrival at the hotel we were greeted with a glass of bubbly and Check in was quick. This is a lovely hotel with so many positives. It is extremely well maintained and beautiful to look at. The majority of staff were very friendly however there were a couple who made no effort and were stroppy every time we encountered them no matter how hard we tried to engage with them...the older guy handing out beach towels was the worse. We tipped others when we received good service and this was fairly often. The ladies serving drinks in the virgin club pool area were brilliant and deserve particular recognition (sorry we don't remember the names). The food was probably the only thing we were slightly disappointed with at times. We had great expectations for the fish restaurant but didn't think it was that great. Neither did we particularly enjoy the Hacienda. Steak restaurant was fab the first time but not so good the second visit, the Asian was good and Paco Tacos was great on two occasions and not so good on our last night despite ordering the same things. We only ate at the buffet twice for dinner and both times it was okay. We loved Mexico but would choose a different hotel next time as we felt there were certain things missing and we like to see new places. This hotel is great value for money and we had a lovely time.


    DEĞERLENDIRME

    Round Indicators

    • eylül 22 2017
    • San Luis Obispo, Kaliforniya
    • Çiftler

    smthomp89

    “Excellent place!”


    We stayed at the Royal Level, and I couldn't have asked for a better vacation. The staff everywhere in the hotel were very accommodating and friendly, and spoke with you as a friend would which was very pleasant. The restaurant staff at the Royal Level Restaurant were more than superb! Edgar, Antonio, Felipe on the morning crew and their chefs were fun, entertaining, and made the experience wonderful. The night crew with Delfino, Javier, and Francisco too were very fun and even offered us into their homes for some home cooking. I still talk to some of the staff over Facebook to keep in touch. They are top notch workers and people. The men and women there made our trip extremely memorable. The hotel as a whole was beautiful and gave us a great feeling of relaxation. No tall hotels or anything nearby, mostly jungle. Very neat! I would definitely go back.


    DEĞERLENDIRME

    Round Indicators

    • eylül 21 2017
    • Carpentersville, Illinois
    • Aile

    193armandol

    “AWESOME!!!!”


    I stayed at ROYAL level And I am beyond happy with everything The staff was amazing. Luz malpica was friendly and helpful giving us info on what to do around the resort! The restaurant staff was 100%+ and always on their A game ! DELFINO Sanchez Pedro lopez Samuel Also many other servers from that restaurant were friendly and amazing people!! I will never forget my trip to xcaret and the amazing staff!!! Thank you everyone for the great memories See you guys soon !!! Family lopez!


    DEĞERLENDIRME

    Round Indicators

    • eylül 21 2017
    • San Luis Obispo County, Kaliforniya
    • Çiftler

    551debran

    “Occidental Visit - 9 Days”


    Overall, we were not happy with our 9-day visit at Occidental. This was our 5th trip to a Playa Del Carmen all-inclusive resort, and the first visit at Occidental. It started off waiting for 30 minutes in the lobby to be greeted by a Reception Associate, then they literally walked us to our building on the other side of the large complex instead of an offer to ride the shuttle. Throughout our stay, buffet food trays were running low or empty, service staff attentive about 60% of the time, and heavy restrictions/access to several pools because we were not members of the Holiday Club, Virgin Vacation, or Royal Club. Tan-shirted individual were frequently asking us to join in on a 90-minute presentation to sell us on a membership, and one made an off-handed remark that becoming a member ensured receiving excellent service. There were many nice moments and engagements with several staff, but overall, it was an aging and somewhat restrictive facility.


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