Hotel Beach Views  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Carmen Plajının en iyi doğal ortamı ile, Xcaret parkı dahil olmak üzere geniş eğlence olanaklarını birleştiren resort. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 12967 ratings. 12967 user reviews.
Occidental at Xcaret Destination reviewed by marionsG6568JW on . 7 nights stay at the Occidental at Xcaret Stayed for 7 nights during the last week of September and found the hotel complex to be good but more a 4 star than a 5 star which we had been told. Plenty of restaurants, good choice of local and... Rating: 4
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı 

3 km Carmen Plajı

41 km Xel há

Yalnızca birkaç adım ötede Xcaret Park

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 13072 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

45% Complete

5933

Çok iyi

31% Complete

4175

Normal

12% Complete

1636

Kötü

5% Complete

763

Çok kötü

4% Complete

565

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Ashley S The Colony, Teksas. 10/20/2017 Çiftler

    “10 Year anniversary trip”

    This was our 2nd visit in two years here at the Occidental. We absolutely loved every single second. Our only regret is not getting the photo's we took with the photographer that walked around the resort with the little monkey. I did not remember to go pick up photos the day of and can't figure out how to purchase them anywhere. I am so sad, this is the one thing I wish they made available. An email or a website where I could purchase these pictures. Memories lost. :( However, every other part of our stay was absolutely amazing. The entire staff made it a true paradise.
    Round Indicators
    coreyjeanj 10/19/2017 Yalnız seyahat

    “Oasis”

    The grounds are beautiful. It is very far from anything else. I love the all inclusive aspect. I spent a lot of time lost and unsure of what was going on. I really love the pools. Would go back just for that but my room was horrible because of a rain leak.

    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear coreyjeanj, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Andrea T 10/19/2017 Arkadaş kaçamakları

    “This señorita needs a margarita”

    We LOVED this resort. It is in a natural setting with Mayan ruins on the premises. The views and natural features are gorgeous. The recreation/entertainment crew were fantastic as well- cheers to you Valeria, Spike, and Mario! The resort and the people that run it have mastered a homey, safe, comfortable feeling in an exotic, exciting environment. Well done- we hope to be back in the spring!

    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear Andrea T, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Heather P Altamonte Springs, Florida. 10/19/2017 Aile

    “Amazing time”

    This was a three day vacation for relaxation away from work this place is he th this was a three day vacation for relaxation away from work this place exceeded my expectations very friendly staff everyone speaks good English and everyone was nice and helpful the place was very clean everywhere and safe.

    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear Heather P, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again. Kind regards.

    Round Indicators
    danarobinson06 10/19/2017 Aile

    “Family Trip”

    We went in October and was very nervous about the weather, but we had an amazing time! Hardly any rain (a little in the afternoon) and water temperature was very comfortable. The staff is super friendly. All the food was great with exception to the Italian Restaurant. Do yourself a favor and go to the buffet instead. Very peaceful and relaxing.main pool had great activities daily. My husband and I went in December of 2016 and returned in October of 2017. We were not disappointed in our trip either time and we can't wait to go back.

    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Dear danarobinson06, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are really glad to hear that you enjoyed your holiday very much and we will like to thank you to share your experience with us. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. We hope to have the pleasure to host you again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • ekim 20 2017
    • The Colony, Teksas
    • Çiftler

    Ashley S

    “10 Year anniversary trip”


    This was our 2nd visit in two years here at the Occidental. We absolutely loved every single second. Our only regret is not getting the photo's we took with the photographer that walked around the resort with the little monkey. I did not remember to go pick up photos the day of and can't figure out how to purchase them anywhere. I am so sad, this is the one thing I wish they made available. An email or a website where I could purchase these pictures. Memories lost. :( However, every other part of our stay was absolutely amazing. The entire staff made it a true paradise.


    DEĞERLENDIRME

    Round Indicators

    • ekim 19 2017
    • Yalnız seyahat

    coreyjeanj

    “Oasis”


    The grounds are beautiful. It is very far from anything else. I love the all inclusive aspect. I spent a lot of time lost and unsure of what was going on. I really love the pools. Would go back just for that but my room was horrible because of a rain leak.


    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear coreyjeanj, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • ekim 19 2017
    • Arkadaş kaçamakları

    Andrea T

    “This señorita needs a margarita”


    We LOVED this resort. It is in a natural setting with Mayan ruins on the premises. The views and natural features are gorgeous. The recreation/entertainment crew were fantastic as well- cheers to you Valeria, Spike, and Mario! The resort and the people that run it have mastered a homey, safe, comfortable feeling in an exotic, exciting environment. Well done- we hope to be back in the spring!


    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear Andrea T, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • ekim 19 2017
    • Altamonte Springs, Florida
    • Aile

    Heather P

    “Amazing time”


    This was a three day vacation for relaxation away from work this place is he th this was a three day vacation for relaxation away from work this place exceeded my expectations very friendly staff everyone speaks good English and everyone was nice and helpful the place was very clean everywhere and safe.


    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear Heather P, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again. Kind regards.

    DEĞERLENDIRME

    Round Indicators

    • ekim 19 2017
    • Aile

    danarobinson06

    “Family Trip”


    We went in October and was very nervous about the weather, but we had an amazing time! Hardly any rain (a little in the afternoon) and water temperature was very comfortable. The staff is super friendly. All the food was great with exception to the Italian Restaurant. Do yourself a favor and go to the buffet instead. Very peaceful and relaxing.main pool had great activities daily. My husband and I went in December of 2016 and returned in October of 2017. We were not disappointed in our trip either time and we can't wait to go back.


    Social Media & Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Dear danarobinson06, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are really glad to hear that you enjoyed your holiday very much and we will like to thank you to share your experience with us. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. We hope to have the pleasure to host you again. Regards.

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