Exclusive benefits when you book through Barcelo.com

Recently renovated, 4 Diamond AAA rating and a member of Leading Hotels of the World. Enjoy personalised luxury services, gourmet cuisine, and the best white sandy beach that Playa del Carmen, Mexico has to offer.

Receive an additional 10% off* your next holiday by entering the code: BROYAL

* Cannot be combined with the following offers: Flash Sale, Last Minute, Happy Days, Happy Nights, Happy Weekends and final rooms. Valid for stays up to 25 December, 2017. Applies to all types of room.

Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Riviera Maya'nın muhteşem plajının hemen karşısında yer alan ve yetişkinlere özel lüks hizmet sunan, 5 yıldızlı bir otel. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only 4.5 out of 5 based on 3786 ratings. 3786 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Thomas B on . High End All Inclusive We spent 5 days at Royal Hideaway and were impressed with many facets of this resort. The architecture is warm and eloquent. The restaurants are 5 star dining. The beach is world class with a great... Rating: 4
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60,5 km Cancun Uluslararası Havalimanı 

10 dakika Carmen Plajı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 3793 Görüşler

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

73% Complete

2801

Çok iyi

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659

Normal

5% Complete

201

Kötü

2% Complete

90

Çok kötü

1% Complete

43

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    Round Indicators
    Bill Q 02/26/2017 Arkadaş kaçamakları

    “A class of its own”

    We returned yesterday from an awesome vacation at Royal Hideaway. This property is first class and the people are even better. The BEST food you will ever find at an all inclusive!! There is no need to look anywhere else! Many of the couples we met are repeat guests. Here are a few people who went above & beyond: - Joanna who is Conceirge in building 24. She is just amazing!! So attentive to our needs, warm heart & incredible at her job! Request Joanna in building 24 when booking!! - Cesar who is the pool Conceirge. Incredible young man with a great smile & personality!! Cesar is always checking on people and serving them, first class!! - Christian who is the manager of The Grill. Amazing man, passionate leader and very attentive to detail. Christian and his team offer service unmarked at any fine dining establishment with a very personal touch, they know your name!! - Domingo who is server for dinner at The Grill. Domingo is just incredible as he makes you laugh, while being one of the best servers in my 50 years of being on this earth!! There are so many more we would love to mention but I think you can see; we love the Royal Hideaway and their people!!!! I guarantee you will not be unhappy!! We are looking to see when we can go back!! Relaxed, happy & so blessed!! Bill & Heather
    Round Indicators
    catsywi wisconsin. 02/25/2017 Çiftler

    “A wonderful week”

    We spent a week here with another couple and had a great, relaxing time. The beach is the most beautiful I've ever seen in Mexico and it is kept clean and pristine everyday. I can echo all the positives on other reviews; the shower requires a bit of a learning curve - turn the hot all the way up and ease the cold until comfortable...there may be a cold surge or two but it's better than getting scalded. The pool chair game exists - the pool guys will hold a chair for you if you slip them some cash the night before. The food is superb, as is the presentation and service, with one exception- I cannot understand why a 4 star resort that prides itself on their restaurants serves some low-grade margarine instead of butter. The Italian restaurant, Palazzo, does offer an oil & vinegar option for the bread but otherwise it's a really bad margarine trying to masquerade as butter. We enjoyed the entertainment by the pool and in the evenings and would definitely return.
    Round Indicators
    SusanGJ Columbia, Maryland. 02/25/2017 Yalnız seyahat

    “A Week in Paradise”

    The hotel functions almost seamlessly. It is sparklingly clean, and its grounds are beautifully maintained. Every employee I encountered was friendly, gracious , and eager to be helpful. I was particularly impressed with the Activities team who operate in the pool area, especially Edith, Cesar, and John; they are devoted to making the resort experience rich. I did stretching and water aerobics every day. The only problem: guests reserving multiple lounges near the pool for hours that they weren't using them, was solved during my stay by the hotel's publicizing a policy that made the selection fairer and seemed to work very well. The food is very good as well as beautifully presented, and the variety, extensive. The diverse restaurants for dinner provided interesting and sophisticated choices. I tried the Chef's Table for which there's an upcharge, and it was a lifetime experience--6 courses prepared before my eyes, served with flourish, each one explained by the chef, Guillaume, photograph worthy and delicious. Each of the 10 villas is served by a concierge who will handle dinner reservations and try to solve whatever problem you bring them. Adrian, William, and Marcello were helpful, friendly, and gracious. Because the hotel has only 200 rooms, there's an intimacy not usually encountered at Playacar resorts. I hope they don't expand. I plan to go back next year.
    Round Indicators
    scottpG39XQ Canton Ga. 02/24/2017 Çiftler

    “Great Service!”

    This place is fantastic! If ever coming here it is the only place to stay. Employees are friendly and extremely helpful. Food is great and the bartenders are the best. Joanna was the best concierge ever! Also make sure and Keep Caesar around. He is great!!

    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
     Dear Valued Guest, I am delighted to read such a detailed review about your experience during your stay N° 3 with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. Best Regards

    Round Indicators
    jackarch New York. 02/24/2017 Çiftler

    “Wonderful except for rude people at the pool who claim chairs and then vanish.”

    This was our second visit to Royal Hideaway and we loved every minute of it. It is the perfect place to do nothing but lay in the sun and read and eat and drink. The one negative is that the management needs to address the rude people who claim pool chairs early in the day and then vanish for hours. I have suggested that the staff remove items if people do not return within an hour. Due to these rude people, we were unable to get a chair by the pool during our five-day visit. Management has assured me that they will address the issue immediately. I sure hope so. Other than that, we were very happy. Note: when you fill out the form that asks which room scent you prefer, they are talking about the toiletries, not air freshener. And they are fabulous L'Occitaine products!!!!

    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
     Dear Valued Guest, We have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. Best Regards

    DEĞERLENDIRME

    Round Indicators

    • şubat 26 2017
    • Arkadaş kaçamakları

    Bill Q

    “A class of its own”


    We returned yesterday from an awesome vacation at Royal Hideaway. This property is first class and the people are even better. The BEST food you will ever find at an all inclusive!! There is no need to look anywhere else! Many of the couples we met are repeat guests. Here are a few people who went above & beyond: - Joanna who is Conceirge in building 24. She is just amazing!! So attentive to our needs, warm heart & incredible at her job! Request Joanna in building 24 when booking!! - Cesar who is the pool Conceirge. Incredible young man with a great smile & personality!! Cesar is always checking on people and serving them, first class!! - Christian who is the manager of The Grill. Amazing man, passionate leader and very attentive to detail. Christian and his team offer service unmarked at any fine dining establishment with a very personal touch, they know your name!! - Domingo who is server for dinner at The Grill. Domingo is just incredible as he makes you laugh, while being one of the best servers in my 50 years of being on this earth!! There are so many more we would love to mention but I think you can see; we love the Royal Hideaway and their people!!!! I guarantee you will not be unhappy!! We are looking to see when we can go back!! Relaxed, happy & so blessed!! Bill & Heather


    DEĞERLENDIRME

    Round Indicators

    • şubat 25 2017
    • wisconsin
    • Çiftler

    catsywi

    “A wonderful week”


    We spent a week here with another couple and had a great, relaxing time. The beach is the most beautiful I've ever seen in Mexico and it is kept clean and pristine everyday. I can echo all the positives on other reviews; the shower requires a bit of a learning curve - turn the hot all the way up and ease the cold until comfortable...there may be a cold surge or two but it's better than getting scalded. The pool chair game exists - the pool guys will hold a chair for you if you slip them some cash the night before. The food is superb, as is the presentation and service, with one exception- I cannot understand why a 4 star resort that prides itself on their restaurants serves some low-grade margarine instead of butter. The Italian restaurant, Palazzo, does offer an oil & vinegar option for the bread but otherwise it's a really bad margarine trying to masquerade as butter. We enjoyed the entertainment by the pool and in the evenings and would definitely return.


    DEĞERLENDIRME

    Round Indicators

    • şubat 25 2017
    • Columbia, Maryland
    • Yalnız seyahat

    SusanGJ

    “A Week in Paradise”


    The hotel functions almost seamlessly. It is sparklingly clean, and its grounds are beautifully maintained. Every employee I encountered was friendly, gracious , and eager to be helpful. I was particularly impressed with the Activities team who operate in the pool area, especially Edith, Cesar, and John; they are devoted to making the resort experience rich. I did stretching and water aerobics every day. The only problem: guests reserving multiple lounges near the pool for hours that they weren't using them, was solved during my stay by the hotel's publicizing a policy that made the selection fairer and seemed to work very well. The food is very good as well as beautifully presented, and the variety, extensive. The diverse restaurants for dinner provided interesting and sophisticated choices. I tried the Chef's Table for which there's an upcharge, and it was a lifetime experience--6 courses prepared before my eyes, served with flourish, each one explained by the chef, Guillaume, photograph worthy and delicious. Each of the 10 villas is served by a concierge who will handle dinner reservations and try to solve whatever problem you bring them. Adrian, William, and Marcello were helpful, friendly, and gracious. Because the hotel has only 200 rooms, there's an intimacy not usually encountered at Playacar resorts. I hope they don't expand. I plan to go back next year.


    DEĞERLENDIRME

    Round Indicators

    • şubat 24 2017
    • Canton Ga
    • Çiftler

    scottpG39XQ

    “Great Service!”


    This place is fantastic! If ever coming here it is the only place to stay. Employees are friendly and extremely helpful. Food is great and the bartenders are the best. Joanna was the best concierge ever! Also make sure and Keep Caesar around. He is great!!


    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
    Dear Valued Guest, I am delighted to read such a detailed review about your experience during your stay N° 3 with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. Best Regards

    DEĞERLENDIRME

    Round Indicators

    • şubat 24 2017
    • New York
    • Çiftler

    jackarch

    “Wonderful except for rude people at the pool who claim chairs and then vanish.”


    This was our second visit to Royal Hideaway and we loved every minute of it. It is the perfect place to do nothing but lay in the sun and read and eat and drink. The one negative is that the management needs to address the rude people who claim pool chairs early in the day and then vanish for hours. I have suggested that the staff remove items if people do not return within an hour. Due to these rude people, we were unable to get a chair by the pool during our five-day visit. Management has assured me that they will address the issue immediately. I sure hope so. Other than that, we were very happy. Note: when you fill out the form that asks which room scent you prefer, they are talking about the toiletries, not air freshener. And they are fabulous L'Occitaine products!!!!


    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
    Dear Valued Guest, We have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. Best Regards

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