Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 Riviera Maya'nın muhteşem plajının hemen karşısında yer alan ve yetişkinlere özel lüks hizmet sunan, 5 yıldızlı bir otel. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 4332 ratings. 4332 user reviews.
Royal Hideaway Playacar - Adults only reviewed by frontinofamily3711 on . Royal Hideaway Getaway The resort was flawless. The food at all the restaurants was absolutely delicious. The pools were great and never too overcrowded. The beach had an ample amount of seating with covers for shade. The... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60,5 km Cancun Uluslararası Havalimanı 

10 dakika Carmen Plajı

Premios y Reconocimientos Prizes and awards

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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 4336 Görüşler

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    Round Indicators
    a-company24 Berkshire. 10/20/2017 Çiftler

    “2nd Visit, Still Fantastic!”

    We have just returned from our 2nd visit to the Royal Hideaway and, once again, feel refreshed, pampered and completely satisfied. The location is excellent, less than an hour from the airport, 20 min walk to 5th Ave and on a pristine white sand beach! Reception staff were efficient and polite when checking in, and rooms are more than adequate for our needs with comfy (firm) mattresses on the beds and L'Occitane toiletries supplied in bathrooms. Our A/C worked just fine and kept the room at a comfortable temperature. It is true that the new coolers in the rooms need looking at, as they do not chill the drinks in the minibar. Food and drink was once again excellent and we had no issues making reservations on arrival for the 9 days ahead with our concierge. Presentation of the food was amazing and all meals were tasty and flavoursome. One recommendation I would make is that in Palazzo and Las Ventanas especially, the food was served luke warm, I would have preferred for my dishes to be served hot! The Staff at the Royal Hideaway are outstanding and really are a credit to themselves and the hotel. Special Mentions to Ricardo Rivera, Daniel, Javier and Gennaro as they never let us sit without a chilled beverage at the pool and were always happy to engage in conversation. Christian and his team at the Deck also made us feel welcome and would go out of their way to ensure that we were always happy! Cannot wait to return again next year!
    Round Indicators
    stefan b Saint Jerome, Kanada. 10/19/2017 Çiftler

    “vacation”

    best all inclusive nice beach clear water very nice staff all was perfect pool temperature perfect 15 minutes to playa del carmen around 30 minutes to the airport we surelly want to comeback next year
    Round Indicators
    frontinofamily3711 Orange County, Kaliforniya. 10/19/2017 Aile

    “Royal Hideaway Getaway”

    The resort was flawless. The food at all the restaurants was absolutely delicious. The pools were great and never too overcrowded. The beach had an ample amount of seating with covers for shade. The service from every staff member was above and beyond expectation. We will definitely be staying here again. You will not be disappointed!!!
    Round Indicators
    563trace Chicago, Illinois. 10/18/2017 Çiftler

    “Long time on my list...so disappointed :(”

    Back ground on us...we have been to the Riviera Maya 15+ times, and several times have been in the Playacar location as is the RHP. We love the beach in Playacar. We have always wanted to stay at this resort but was always out of our budget as it usually was $2000 usd/week with air pp, we had seen it on the Travel Channel years ago as a top destination in Riviera Maya, with that being said, I guess we should have went years ago...we saw a great price on this property of $1200/week with air pp so we decided to go. At the time of booking we did not know that this resort was recently bought out by Barcelo, which could be why the price drop and some other issues. We were disappointed...Here is why: 1. the grounds are not as nice as other resorts in the area 2. rooms were small, smaller than other resorts in the area 3. pools, super small, I mean really small, like backyard pools 4. there is no pool side music, nothing except pool aerobics 5. people at the resort just sit around, minimal engagement 6. they were out of towels for the pool and the resort had 3 full buildings of rooms closed, so nowhere near full occupancy 7. checkin was rediculously slow, we got there in the early afternoon with 3 other couples and took over an hour for check in and no explanation of resort features were given at checkin. 8. food...breakfast and lunch were good, dinners ok but were long and drawn out 9. no lobby to speak of, no lobby bar, so really nowhere to hang out after dinner, except the sports bar, which no one was really in while we were there as it does not have real seating, just a couple of couches and a few bar stools and some out door seating, but no entertainment while we were there 10. older property and is showing its age Things we did like: 1. service for drinks and food around the pool was excellent 2. beach, love the Playacar beach area 3. even tho super small we did like the endless pool concept 4. view from the main pool 5. service was great at the restaurants, even tho food was not very good, we were glad there was room service Overall, we were just bored at this resort, super bored...we knew it was a quieter resort and smaller, but we had no idea it was that quiet and small. To walk from the beach to the lobby, not even 5 minutes. Just too small for us. Definitely a boutique style resort. If the food was better and they had some type of entertainment for the people who wanted it, we would have liked it better. There are resorts that are just prettier and more tropical feeling with the opportunity to relax or have some entertainment, we wish we had the week to do over, but if you want to go somewhere and just lay around and have quietness and go to bed after dinner, this is the perfect spot.
    Round Indicators
    Holly R San Francisco, Kaliforniya. 10/17/2017 Arkadaş kaçamakları

    “Amazing stay”

    The Royal Hideaway was the best resort I have ever been to! Adults only, not a party atmosphere, not overly crowded, very relaxing. Go to the pool very early to claim your lounge chairs if you want to lounge by the pool nearest the beach... by 7:30am at least. Truly all inclusive, including room service & top shelf liquor. But what made the stay exceed my expectations were all the staff that worked there... the staff were absolutely wonderful... i have never been treated so well by such friendly and welcoming people. Everyone was genuinely friendly and happy to help you. Especially Christian at the Grill (during breakfast & lunch)... if anyone from the hotel is reading this, please give this man a raise or bonus! He was so warm and welcoming, very friendly and you could tell that he genuinely cared about all the guests. Great bar at the grill, and great service everywhere we went. I love this place, and i can't wait to come back!

    Gerente Guadalupe S - Royal Hideaway Playacar, bu yorumu yanıtladı
     Dear Holly R Firstly we would like to thank you for your visit, we are grateful for your compliments towards Christian, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate him on your behalf for the contribution to your wellbeing whilst in our hotel. Thank you very much.

    DEĞERLENDIRME

    Round Indicators

    • ekim 20 2017
    • Berkshire
    • Çiftler

    a-company24

    “2nd Visit, Still Fantastic!”


    We have just returned from our 2nd visit to the Royal Hideaway and, once again, feel refreshed, pampered and completely satisfied. The location is excellent, less than an hour from the airport, 20 min walk to 5th Ave and on a pristine white sand beach! Reception staff were efficient and polite when checking in, and rooms are more than adequate for our needs with comfy (firm) mattresses on the beds and L'Occitane toiletries supplied in bathrooms. Our A/C worked just fine and kept the room at a comfortable temperature. It is true that the new coolers in the rooms need looking at, as they do not chill the drinks in the minibar. Food and drink was once again excellent and we had no issues making reservations on arrival for the 9 days ahead with our concierge. Presentation of the food was amazing and all meals were tasty and flavoursome. One recommendation I would make is that in Palazzo and Las Ventanas especially, the food was served luke warm, I would have preferred for my dishes to be served hot! The Staff at the Royal Hideaway are outstanding and really are a credit to themselves and the hotel. Special Mentions to Ricardo Rivera, Daniel, Javier and Gennaro as they never let us sit without a chilled beverage at the pool and were always happy to engage in conversation. Christian and his team at the Deck also made us feel welcome and would go out of their way to ensure that we were always happy! Cannot wait to return again next year!


    DEĞERLENDIRME

    Round Indicators

    • ekim 19 2017
    • Saint Jerome, Kanada
    • Çiftler

    stefan b

    “vacation”


    best all inclusive nice beach clear water very nice staff all was perfect pool temperature perfect 15 minutes to playa del carmen around 30 minutes to the airport we surelly want to comeback next year


    DEĞERLENDIRME

    Round Indicators

    • ekim 19 2017
    • Orange County, Kaliforniya
    • Aile

    frontinofamily3711

    “Royal Hideaway Getaway”


    The resort was flawless. The food at all the restaurants was absolutely delicious. The pools were great and never too overcrowded. The beach had an ample amount of seating with covers for shade. The service from every staff member was above and beyond expectation. We will definitely be staying here again. You will not be disappointed!!!


    DEĞERLENDIRME

    Round Indicators

    • ekim 18 2017
    • Chicago, Illinois
    • Çiftler

    563trace

    “Long time on my list...so disappointed :(”


    Back ground on us...we have been to the Riviera Maya 15+ times, and several times have been in the Playacar location as is the RHP. We love the beach in Playacar. We have always wanted to stay at this resort but was always out of our budget as it usually was $2000 usd/week with air pp, we had seen it on the Travel Channel years ago as a top destination in Riviera Maya, with that being said, I guess we should have went years ago...we saw a great price on this property of $1200/week with air pp so we decided to go. At the time of booking we did not know that this resort was recently bought out by Barcelo, which could be why the price drop and some other issues. We were disappointed...Here is why: 1. the grounds are not as nice as other resorts in the area 2. rooms were small, smaller than other resorts in the area 3. pools, super small, I mean really small, like backyard pools 4. there is no pool side music, nothing except pool aerobics 5. people at the resort just sit around, minimal engagement 6. they were out of towels for the pool and the resort had 3 full buildings of rooms closed, so nowhere near full occupancy 7. checkin was rediculously slow, we got there in the early afternoon with 3 other couples and took over an hour for check in and no explanation of resort features were given at checkin. 8. food...breakfast and lunch were good, dinners ok but were long and drawn out 9. no lobby to speak of, no lobby bar, so really nowhere to hang out after dinner, except the sports bar, which no one was really in while we were there as it does not have real seating, just a couple of couches and a few bar stools and some out door seating, but no entertainment while we were there 10. older property and is showing its age Things we did like: 1. service for drinks and food around the pool was excellent 2. beach, love the Playacar beach area 3. even tho super small we did like the endless pool concept 4. view from the main pool 5. service was great at the restaurants, even tho food was not very good, we were glad there was room service Overall, we were just bored at this resort, super bored...we knew it was a quieter resort and smaller, but we had no idea it was that quiet and small. To walk from the beach to the lobby, not even 5 minutes. Just too small for us. Definitely a boutique style resort. If the food was better and they had some type of entertainment for the people who wanted it, we would have liked it better. There are resorts that are just prettier and more tropical feeling with the opportunity to relax or have some entertainment, we wish we had the week to do over, but if you want to go somewhere and just lay around and have quietness and go to bed after dinner, this is the perfect spot.


    DEĞERLENDIRME

    Round Indicators

    • ekim 17 2017
    • San Francisco, Kaliforniya
    • Arkadaş kaçamakları

    Holly R

    “Amazing stay”


    The Royal Hideaway was the best resort I have ever been to! Adults only, not a party atmosphere, not overly crowded, very relaxing. Go to the pool very early to claim your lounge chairs if you want to lounge by the pool nearest the beach... by 7:30am at least. Truly all inclusive, including room service & top shelf liquor. But what made the stay exceed my expectations were all the staff that worked there... the staff were absolutely wonderful... i have never been treated so well by such friendly and welcoming people. Everyone was genuinely friendly and happy to help you. Especially Christian at the Grill (during breakfast & lunch)... if anyone from the hotel is reading this, please give this man a raise or bonus! He was so warm and welcoming, very friendly and you could tell that he genuinely cared about all the guests. Great bar at the grill, and great service everywhere we went. I love this place, and i can't wait to come back!


    Gerente Guadalupe S - Royal Hideaway Playacar, bu yorumu yanıtladı
    Dear Holly R Firstly we would like to thank you for your visit, we are grateful for your compliments towards Christian, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate him on your behalf for the contribution to your wellbeing whilst in our hotel. Thank you very much.

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