Exclusive benefits when you book through Barcelo.com

Recently renovated, 4 Diamond AAA rating and a member of Leading Hotels of the World. Enjoy personalised luxury services, gourmet cuisine, and the best white sandy beach that Playa del Carmen, Mexico has to offer.

Receive an additional 10% off* your next holiday by entering the code: BROYAL

* Cannot be combined with the following offers: Flash Sale, Last Minute, Happy Days, Happy Nights, Happy Weekends and final rooms. Valid for stays up to 25 December, 2017. Applies to all types of room.

Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 Riviera Maya'nın muhteşem plajının hemen karşısında yer alan ve yetişkinlere özel lüks hizmet sunan, 5 yıldızlı bir otel. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 3786 ratings. 3786 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Thomas B on . High End All Inclusive We spent 5 days at Royal Hideaway and were impressed with many facets of this resort. The architecture is warm and eloquent. The restaurants are 5 star dining. The beach is world class with a great... Rating: 4
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60,5 km Cancun Uluslararası Havalimanı 

10 dakika Carmen Plajı

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 3785 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

73% Complete

2795

Çok iyi

17% Complete

657

Normal

5% Complete

201

Kötü

2% Complete

90

Çok kötü

1% Complete

43

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Getawayfans Fox Point, WI. 02/20/2017 Çiftler

    “Fourth Time Loyal Guest; Lots of Positive Upgrades to report”

    These last two annual stays have been under the Barcelo flag. I thought since it was our 4th time we might have some clout as to room location and dinner reservations. This was not the case and did not matter at all, though. The dinner reservation model actually causes stress and could be improved. The first few nights it seems you either get a 6:00 or 9:00 reservation. But when you look in the restaurants there are many open tables. It's a total gamble what you will get until you arrive. Barcelo remodeled and lightened up the rooms finishes. But the area carpet on either side of the bed is soiled. They put new refrigerators in the TV cabinet but they do not get cold inside. A big thing for us is the air conditioning controls were changed and the temp would not go below 75 degrees in the room regardless of the setting which at night was too hot. Physically the premises is much better with new white railings and fixtures which were rusty before. Some fountains work and others don't. The food is very good but the service, although professional in appearance, is spotty. They have really upgraded the entertainment and the Dancing Divas at the pool who appeared twice in our week during the late afternoon were great fun. The fact is it's a beautiful place in a great location, and no, nothing is perfect. Overall, except for the temperature issues, the resort is physically much nicer than I can remember. They have eliminated pesky birds by using a predator hawk contractor who walks the property. It has worked perfectly and this is a major upgrade to outside activity including breakfast & lunch. Everything else is great and we keep coming back. It's Mexico--it's not perfect. Stay here and enjoy.

    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
     Dear Valued Guest, Thank you for taking the time out of your busy schedual to write a review in regards to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Kind Regards.

    Round Indicators
    debi9757 Edmonton, Kanada. 02/20/2017 Çiftler

    “Last minute getaway to Mexico”

    My husband and I recently decided to try a new resort in the Riviera Mayan. We usually travel to our favorite resort near Tulum but thought this time we would stay in Playa del Carmen. Our travel agent recommended the Royal Hideaway and we weren't disappointed with the decision at all! The resort was beautiful and the service was superior. One special shout out to Cesar who ensured everyone had an enjoyable and relaxing stay. It's staff like Cesar who make all the difference in creating a positive experience when visiting a resort for the first time.

    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
     Dear Valued Guest, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team your kind words, and I hope to see your return in the near future as one of our loyal guests. Kind Regards

    Round Indicators
    nealcarolinepe Chicago, Illinois. 02/20/2017 Çiftler

    “Stolen Items - No Response from Hotel Staff”

    My boyfriend and I enjoyed a wonderful 4 day vacation at the Royal Hideaway until our last night when my phone, credit card, id and cash were stolen and there was little to no help or followup from any staff member. A very surprising reaction considering the money my boyfriend had spent on a high end resort. Unfortunately, considering the circumstances we have reason to believe it was one of the staff members. As suggested by guests who had stayed at the resort prior to our visit, we left some of our belongings at the pool beach bed to claim our spot for the afternoon. We left to return to our room for a short amount of time and returned to find all the beds cleared and belongings removed - a bag containing a phone, credit card, cash for tips and ID card. Our first assumption was that hotel staff had simply placed our belongs in the lost and found. The next couple of hours were a nightmare as we frantically tried to find someone (anyone!) to help. Once we did there was a complete lack of urgency or care. The woman in the lobby simply shook her head and said ,"I'm sorry, the staff is gone for the day". There was no mention of calling someone to help at that time. After speaking to 4 different employees in various areas of the hotel, we were able to get help from one of the bar tenders who called security for us. Once security arrived, we were taken to the pool hut (where lost items, towels and beds are stored at the end of the day). We were relieved when he finally pulled out our bag from one of the cabinets. Unfortunately, our clothes and sandals remained but the phone, id, credit card and cash were all gone. At this point we filed a report and were assured that cameras would be checked and a follow-up would be delivered before our departure the next day. There was no followup. We woke up the next day only to relive the same service we had experience the night before. No one was available for help nor had a single member heard of the incident - including our private concierge. As we left the hotel we asked if they could email us any information they may find (or did not find) for the sake of feeling that some sort of action was taken. We have not heard a word. I immediately sent an email to the General Manager asking for a copy of the report to help file our insurance claim and there was been no response. I would hate to discourage anyone from visiting such a wonderful place but leave you with this note: All aspects of your trip will be wonderful providing you do not run into any mishaps - staff simply is not available to help outside of what is listed. To add fuel to the fire, we also witnessed a couple in need some medical attention which was dealt with a similar response, "Staff is not available at this time & we cannot provide any medical assistance". The strangest part of all of it was that although we could not find anyone to help us, as soon as the bag was located a young was introduced to us who had apparently found our missing bag. We we're so grateful that we tipped him and I even gave him a hug - this was prior to us realizing our valuable items had been stolen.
    Round Indicators
    Chickory1 Broomfield, Colorado. 02/20/2017 Çiftler

    “February trip”

    This is a wonderful place. Ignore the negative reviews. The grounds are just wonderful. The staff is great. My wife and I thought that the restaurants were just great. The rooms were very clean and spacious.

    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
     Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to see you again in the near future! Kind Regards

    Round Indicators
    Sakina B Montreal, Kanada. 02/19/2017 Çiftler

    “Enchanting, exclusive and peaceful hotel.”

    We decided to treat ourselves by going to the Royal Hideaway Playacar and enjoyed every minute of it! From the moment we arrived at the airport to the moment we left, the staff made us feel special. A private van brought us to the hotel were we were greeted with sparkling wine and a more than welcome warm towel. No bracelet in that resort which added an extra feeling of freedom! Then the manager gave us a virtual tour of the resort on his iPad. But it did not do justice to the beauty of the garden which brought us great pleasure every day during our stay. The garden was beautifully maintained and designed with little bridges, benches, and streams of water running everywhere. We met local animals like iguanas, lizards and agoutis, not to mention beautiful birds which added to the wonder of the resort. The hotel was renovating when we went in November 2016 and the Club Royale and the Grill were closed as well as a few buildings. Although there were some construction noise in certain areas when you were in the gardens, the rooms (freshly renovated) were very comfortable, clean and very quiet allowing us to nap during the day. Unfortunately it was too noisy to enjoy our balcony. The resort is designed in such a way that you have secluded areas with small pools surrounded by tropical trees and plants that allow you to relax and get some privacy. One of our best moments was our morning meditation by the pool of the SPA while soaking up the sun and listening to the birds. The food was very upscale, no buffet, always served by charming staff. As vegetarians/vegans we enjoyed the fact that they had almond milk and menus offering vegetarian options. However, as the menus did not change during the week, we felt a bit limited after a few days. Thankfully, the chef at Las Ventanas was kind enough to make us a special vegetarian dinner on our last night which was both creative and delicious. The Palazzo restaurant was romantic and very good and we had the pleasure to meet and be served by one of the most amazing waiter we have ever met: Alejandro Solis who contributed to make our two dinners there memorable and so much fun! The Grill by the beach was closed during our stay due to renovations but it was not a problem because the restaurant Spices had beautiful views of the beach and a large terrasse anyway. We went to the freshly renovated and bright gym facing a swimming pool, and to the SPA and highly recommend both! The SPA was an amazing intimate experience with small luxury locker rooms including hammam, sauna, shower, candles... You can easily plan half a day there as you also have access to a an outside pool. The massage was a delight. My advice: book at the beginning of your stay as you might want to go back! Each building has a concierge. Sara Antimo was ours and she gave us an exceptional customer service! Everyday we were greeted with a smile, a nice word, a little note in the bedroom, always helpful and going the extra mile to surprise us and make our stay memorable. I ordered some flowal arrangements in the room and a massage to celebrate my boyfriend's birthday and she went over and above by adding additional little surprises like ballons, rose petals and inform the SPA so that after the massage they offered us a glass of sparkling wine and chocolate covered strawberries which was a lovely thought. Finally the beach was wonderful. It was very large and very long - we walked to Playa del Carmen which took us approx 30-40min. We read reviews about seaweed and were a bit concerned about it but there is really nothing to worry about! The beach is cleaned regularly and that area of the beach is very clean. We enjoyed the fact that the staff is serving on the beach and helping with the set up of your chair or bed. The only minus for us was the loud and repetitive music with aggravating freestyle jazz in the morning in Las Ventanas. Something smooth and calm especially in the morning would be better suited for an upscale resort like this. Overall we felt like royalty and loved our stay! Thank you very much to the whole team and keep up the great work!

    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
     Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you again.

    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2017
    • Fox Point, WI
    • Çiftler

    Getawayfans

    “Fourth Time Loyal Guest; Lots of Positive Upgrades to report”


    These last two annual stays have been under the Barcelo flag. I thought since it was our 4th time we might have some clout as to room location and dinner reservations. This was not the case and did not matter at all, though. The dinner reservation model actually causes stress and could be improved. The first few nights it seems you either get a 6:00 or 9:00 reservation. But when you look in the restaurants there are many open tables. It's a total gamble what you will get until you arrive. Barcelo remodeled and lightened up the rooms finishes. But the area carpet on either side of the bed is soiled. They put new refrigerators in the TV cabinet but they do not get cold inside. A big thing for us is the air conditioning controls were changed and the temp would not go below 75 degrees in the room regardless of the setting which at night was too hot. Physically the premises is much better with new white railings and fixtures which were rusty before. Some fountains work and others don't. The food is very good but the service, although professional in appearance, is spotty. They have really upgraded the entertainment and the Dancing Divas at the pool who appeared twice in our week during the late afternoon were great fun. The fact is it's a beautiful place in a great location, and no, nothing is perfect. Overall, except for the temperature issues, the resort is physically much nicer than I can remember. They have eliminated pesky birds by using a predator hawk contractor who walks the property. It has worked perfectly and this is a major upgrade to outside activity including breakfast & lunch. Everything else is great and we keep coming back. It's Mexico--it's not perfect. Stay here and enjoy.


    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
    Dear Valued Guest, Thank you for taking the time out of your busy schedual to write a review in regards to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Kind Regards.

    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2017
    • Edmonton, Kanada
    • Çiftler

    debi9757

    “Last minute getaway to Mexico”


    My husband and I recently decided to try a new resort in the Riviera Mayan. We usually travel to our favorite resort near Tulum but thought this time we would stay in Playa del Carmen. Our travel agent recommended the Royal Hideaway and we weren't disappointed with the decision at all! The resort was beautiful and the service was superior. One special shout out to Cesar who ensured everyone had an enjoyable and relaxing stay. It's staff like Cesar who make all the difference in creating a positive experience when visiting a resort for the first time.


    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
    Dear Valued Guest, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team your kind words, and I hope to see your return in the near future as one of our loyal guests. Kind Regards

    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2017
    • Chicago, Illinois
    • Çiftler

    nealcarolinepe

    “Stolen Items - No Response from Hotel Staff”


    My boyfriend and I enjoyed a wonderful 4 day vacation at the Royal Hideaway until our last night when my phone, credit card, id and cash were stolen and there was little to no help or followup from any staff member. A very surprising reaction considering the money my boyfriend had spent on a high end resort. Unfortunately, considering the circumstances we have reason to believe it was one of the staff members. As suggested by guests who had stayed at the resort prior to our visit, we left some of our belongings at the pool beach bed to claim our spot for the afternoon. We left to return to our room for a short amount of time and returned to find all the beds cleared and belongings removed - a bag containing a phone, credit card, cash for tips and ID card. Our first assumption was that hotel staff had simply placed our belongs in the lost and found. The next couple of hours were a nightmare as we frantically tried to find someone (anyone!) to help. Once we did there was a complete lack of urgency or care. The woman in the lobby simply shook her head and said ,"I'm sorry, the staff is gone for the day". There was no mention of calling someone to help at that time. After speaking to 4 different employees in various areas of the hotel, we were able to get help from one of the bar tenders who called security for us. Once security arrived, we were taken to the pool hut (where lost items, towels and beds are stored at the end of the day). We were relieved when he finally pulled out our bag from one of the cabinets. Unfortunately, our clothes and sandals remained but the phone, id, credit card and cash were all gone. At this point we filed a report and were assured that cameras would be checked and a follow-up would be delivered before our departure the next day. There was no followup. We woke up the next day only to relive the same service we had experience the night before. No one was available for help nor had a single member heard of the incident - including our private concierge. As we left the hotel we asked if they could email us any information they may find (or did not find) for the sake of feeling that some sort of action was taken. We have not heard a word. I immediately sent an email to the General Manager asking for a copy of the report to help file our insurance claim and there was been no response. I would hate to discourage anyone from visiting such a wonderful place but leave you with this note: All aspects of your trip will be wonderful providing you do not run into any mishaps - staff simply is not available to help outside of what is listed. To add fuel to the fire, we also witnessed a couple in need some medical attention which was dealt with a similar response, "Staff is not available at this time & we cannot provide any medical assistance". The strangest part of all of it was that although we could not find anyone to help us, as soon as the bag was located a young was introduced to us who had apparently found our missing bag. We we're so grateful that we tipped him and I even gave him a hug - this was prior to us realizing our valuable items had been stolen.


    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2017
    • Broomfield, Colorado
    • Çiftler

    Chickory1

    “February trip”


    This is a wonderful place. Ignore the negative reviews. The grounds are just wonderful. The staff is great. My wife and I thought that the restaurants were just great. The rooms were very clean and spacious.


    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
    Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to see you again in the near future! Kind Regards

    DEĞERLENDIRME

    Round Indicators

    • şubat 19 2017
    • Montreal, Kanada
    • Çiftler

    Sakina B

    “Enchanting, exclusive and peaceful hotel.”


    We decided to treat ourselves by going to the Royal Hideaway Playacar and enjoyed every minute of it! From the moment we arrived at the airport to the moment we left, the staff made us feel special. A private van brought us to the hotel were we were greeted with sparkling wine and a more than welcome warm towel. No bracelet in that resort which added an extra feeling of freedom! Then the manager gave us a virtual tour of the resort on his iPad. But it did not do justice to the beauty of the garden which brought us great pleasure every day during our stay. The garden was beautifully maintained and designed with little bridges, benches, and streams of water running everywhere. We met local animals like iguanas, lizards and agoutis, not to mention beautiful birds which added to the wonder of the resort. The hotel was renovating when we went in November 2016 and the Club Royale and the Grill were closed as well as a few buildings. Although there were some construction noise in certain areas when you were in the gardens, the rooms (freshly renovated) were very comfortable, clean and very quiet allowing us to nap during the day. Unfortunately it was too noisy to enjoy our balcony. The resort is designed in such a way that you have secluded areas with small pools surrounded by tropical trees and plants that allow you to relax and get some privacy. One of our best moments was our morning meditation by the pool of the SPA while soaking up the sun and listening to the birds. The food was very upscale, no buffet, always served by charming staff. As vegetarians/vegans we enjoyed the fact that they had almond milk and menus offering vegetarian options. However, as the menus did not change during the week, we felt a bit limited after a few days. Thankfully, the chef at Las Ventanas was kind enough to make us a special vegetarian dinner on our last night which was both creative and delicious. The Palazzo restaurant was romantic and very good and we had the pleasure to meet and be served by one of the most amazing waiter we have ever met: Alejandro Solis who contributed to make our two dinners there memorable and so much fun! The Grill by the beach was closed during our stay due to renovations but it was not a problem because the restaurant Spices had beautiful views of the beach and a large terrasse anyway. We went to the freshly renovated and bright gym facing a swimming pool, and to the SPA and highly recommend both! The SPA was an amazing intimate experience with small luxury locker rooms including hammam, sauna, shower, candles... You can easily plan half a day there as you also have access to a an outside pool. The massage was a delight. My advice: book at the beginning of your stay as you might want to go back! Each building has a concierge. Sara Antimo was ours and she gave us an exceptional customer service! Everyday we were greeted with a smile, a nice word, a little note in the bedroom, always helpful and going the extra mile to surprise us and make our stay memorable. I ordered some flowal arrangements in the room and a massage to celebrate my boyfriend's birthday and she went over and above by adding additional little surprises like ballons, rose petals and inform the SPA so that after the massage they offered us a glass of sparkling wine and chocolate covered strawberries which was a lovely thought. Finally the beach was wonderful. It was very large and very long - we walked to Playa del Carmen which took us approx 30-40min. We read reviews about seaweed and were a bit concerned about it but there is really nothing to worry about! The beach is cleaned regularly and that area of the beach is very clean. We enjoyed the fact that the staff is serving on the beach and helping with the set up of your chair or bed. The only minus for us was the loud and repetitive music with aggravating freestyle jazz in the morning in Las Ventanas. Something smooth and calm especially in the morning would be better suited for an upscale resort like this. Overall we felt like royalty and loved our stay! Thank you very much to the whole team and keep up the great work!


    Gerente Guest_Experience_RH - Royal Hideaway Playacar, bu yorumu yanıtladı
    Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you again.

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